Customer Reviews for U-Haul Moving & Storage at Barlow Trail

Rating:

3.0

need to provide more information spacially who is using first time (in my case I was not aware of KM exceed limit and charges). Also taking long time to picup vehicle though booked online but there was short of staff i guess or too many people when i reached.

Rating:

5.0

We've been using U-haul service every time we move. This time was very stressful as we needed to store a lot of stuff. Uhaul's 1 month free storage helped us a lot indeed. But our next problem was we needed to continue to store our stuff and moving from U Haul storage to another storage is a big pain as we need to rent a truck and hire a helper. We spoke with Nick the manager to explain our dilemma and he was very accommodating and provided the best solution using U-Box. He gave us the best service we needed at that time and the whole staff in Meridian branch did an excellent job. I highly recommend U-haul in your future move particularly this location.

Rating:

3.0

The trailer was not at this location...I had to drive over 1/2 hours away to pick it up!!!

Rating:

3.0

I waited in line for almost an hour to be told that because I was late to pick up my trailer it had been given away. No text, no call, only one person who seemed more interested in chatting than checking me in. Overall the check-in was horrible.

Rating:

2.0

The location was cluttered and difficult to drive in.

Rating:

5.0

Great service overall, especially by the general manager.

Rating:

4.0

I just wish that there was a motorcycle trailer available in south Calgary, had to go any north. Otherwise, everything was AOK!

Rating:

1.0

Way less fucking emails christ fuck how many fuxming emails do you have to send me to rent o e fuxming God damn trailer for 2 hours? This was the 8th email regarding that, plus a few text messages. This is just stupid. Oh and I did t even start with the really slow lazy worker at rhe stor location who took an excessively long time to get the already made reservation happening why do I have to answer the questions of what am.i pulling, what am I pulling with AGAIN!!! That was all asked when the reservation was done. Re doing the same thing for no reason wastes time. I do t care to write any more, but I coukd tell with the slow walk this worker had this morning how it was going to transpire walking like on a sunday stroll, nice and slow to get back to the counter just wow. I have more Important things to do and I do t give a shit about this a y more. 1 trailer rental, shoukd be one email with 8nvoice a d paperwork for the re tal, NOT 8 and the a fucking survey email here's your feedback. Piss me off more send another one, no unsubscribe button on any of the emails. Read up on the Canadian anti spam legislation to see what's required when sending emails as a business.

Rating:

5.0

I would have appreciated an actual demonstration of how to hook up the wheels on the car dolly.. Was nervous with that regard, until I watched the video you have on YouTube. That was very helpful. It was pretty cool way to transport my car. It wasn't a problem to drive with either. Overall great trip, and again U-Haul provided a great service at reasonable price. However there was a lack of consistency amount the differnt locations. I was told I could return trailer and truck together at same location. Until I arrived to do so. That was a problem at the destination location Also was told to drop off by six pm - but when I arrived at five pm, was told U-Haul part of business closed st four thirty.pm. They didn't have room for trailers there, and I stressed out the ladies there. Changing the original plan to use moving blankets also was a problem. When I booked truck originally, sales rep sold me on additional insurance. He also offered some moving blankets. I said sure, but wasn't aware I was being charged for them. However the strangers I paid to load the truck were not very considerate or willing to be cautious with my things. They never touched the blankets , or wrapped anything I asked them to. The back of truck was full and needed room for my dog and Iin truck cabin. So the need for room made me go back to location I got them from, to return the same day. The neighborhood location was flustered by that and didn't want me to leave them there. But I had to, and didn't get money for them returned. The same with when I returned the truck fueled up and cleaned. - I couldn't get my damage deposit back for truck either. I was counting on that $100 right away like I was told it would be. Yet the ladies said the refund of deposit will be in form of a cheque by mail. That was not what I was told would happen. Finally there's the matter of the promotion for a free month of a storage unit with purchase. I arranged for a unit on hold for me until I could arrive. My boyfriend wanted to install some shelving to make things better for me. He was not able to get a unit with a interact visa, or a Capitol one MasterCard We had to use his friends credit card and put unit in his name. Plus had to pay a month and the prorated value of an extra week. There was no talk about a free unit yet. But it's not under my name, and I know that's going to be an issue next. The girl at drop off told me I have to get to he promo storage unit in Abbotsford. However, I live in Aggassiz, and had to return it to Chilliwack. It's alot of confusion. When I wanted to be sure about location being up to me about which U-Haul I got a free month at.... I requested a confirmation of when truck was due back, what time. Then inquired about storage unit. I had for site to screen shot the reply from your online chat rep. I would like to paste that here. It proves I was told ANY LOCATION FOR MY FREE MONTH. So despite all this confusion, I am still a loyal U-Haul customer. I have been for years. It would be nice if someone could take charge of this matter and give me my deposit for rental, and blankets back with cash. Or credit my same card it was charged to. Plus it was ok to use my TD interact visa to rent a truck I drove off with. But can not use it to rent a storage unit at the aggassiz all storage and U-Haul location ??? I sure hope you all sort this out and just credit the storage unit in Aggassiz that free month for me. As well as the $110.00 deposit I gave you. Who's gonna help me rectify the confusion.. I would have appreciated an actual demonstration of how to hook up the wheels on the car dolly.. Was nervous with that regard, until I watched the video you have on YouTube. That was very helpful. It was pretty cool way to transport my car. It wasn't a problem to drive with either. Overall great trip, and again U-Haul provided a great service at reasonable price. However there was a lack of consistency amount the differnt locations. I was told I could return trailer and truck together at same location. Until I arrived to do so. That was a problem at the destination location Also was told to drop off by six pm - but when I arrived at five pm, was told U-Haul part of business closed st four thirty.pm. They didn't have room for trailers there, and I stressed out the ladies there. Changing the original plan to use moving blankets also was a problem. When I booked truck originally, sales rep sold me on additional insurance. He also offered some moving blankets. I said sure, but wasn't aware I was being charged for them. However the strangers I paid to load the truck were not very considerate or willing to be cautious with my things. They never touched the blankets , or wrapped anything I asked them to. The back of truck was full and needed room for my dog and Iin truck cabin. So the need for room made me go back to location I got them from, to return the same day. The neighborhood location was flustered by that and didn't want me to leave them there. But I had to, and didn't get money for them returned. The same with when I returned the truck fueled up and cleaned. - I couldn't get my damage deposit back for truck either. I was counting on that $100 right away like I was told it would be. Yet the ladies said the refund of deposit will be in form of a cheque by mail. That was not what I was told would happen. Finally there's the matter of the promotion for a free month of a storage unit with purchase. I arranged for a unit on hold for me until I could arrive. My boyfriend wanted to install some shelving to make things better for me. He was not able to get a unit with a interact visa, or a Capitol one MasterCard We had to use his friends credit card and put unit in his name. Plus had to pay a month and the prorated value of an extra week. There was no talk about a free unit yet. But it's not under my name, and I know that's going to be an issue next. The girl at drop off told me I have to get to he promo storage unit in Abbotsford. However, I live in Aggassiz, and had to return it to Chilliwack. It's alot of confusion. When I wanted to be sure about location being up to me about which U-Haul I got a free month at.... I requested a confirmation of when truck was due back, what time. Then inquired about storage unit. I had for site to screen shot the reply from your online chat rep. I would like to paste that here. It proves I was told ANY LOCATION FOR MY FREE MONTH. So despite all this confusion, I am still a loyal U-Haul customer. I have been for years. It would be nice if someone could take charge of this matter and give me my deposit for rental, and blankets back with cash. Or credit my same card it was charged to. Plus it was ok to use my TD interact visa to rent a truck I drove off with. But can not use it to rent a storage unit at the aggassiz all storage and U-Haul location ??? I sure hope you all sort this out and just credit the storage unit in Aggassiz that free month for me. As well as the $110.00 deposit I gave you. Who's gonna help me rectify the confusion.. I can provide that screenshot if you like.

Rating:

4.0

No issues with this location, but the U-Haul system moved my reservation to this location from Airdrie without telling me. Cost me 1.5hr delay on starting my move and additional 1 hrs of drive time. Would have been additional 2 hrs drive time if I lived in Airdrie where the trailer was needed. If I had been notified of the change it would have been no big deal.

Rating:

5.0

The customer service from Zameena (I may be getting the name wrong, but she is the one who handled the return of the equipment) was outstanding. Thank you.

Rating:

5.0

Customer service was very professional. Knowledgeable,

Rating:

2.0

Short of service guys, long line in check-in, only one service person to help clients to check in. No mater how long is the waiting line, the manager seems can not see. So he didn’t added people to speed the check in time. Totally no service when return on working time. I think this Uhaul location maybe the worst place in Calgary.

Rating:

3.0

Valerie was so helpful. She made sure my billing was correct.

Rating:

5.0

It is so nice in this day and age to experience a customer service oriented company like U-Haul.

Rating:

5.0

Uhaul representative was by herself. 2 customers were on hold during my transaction. Two clerks would have improved the customers' experience!

Rating:

4.0

Your computer connections should be up graded

Rating:

4.0

Other than having to maneuver into a tight spot to return trailer it was great trailer held up through till it's return - Thumbs up

Rating:

4.0

This facility was good. The experience with the app and scheduling my appointment was weird. It allowed me to schedule the installation for a day when installations are not available and then moved the appointment without notifying me.

Rating:

4.0

Valerie was very patient with me and was able to accommodate my request for early rental and pickup. She was under some stress because of the computers/ wifi being down the day before, but she had grace and ability to cope. She is a valuable employee and person. Wendy

Rating:

5.0

My experience was excellent. The customer service was excellent, the App was helpful, and the equipment well-maintained and without issue. I am a very satisfied customer.

Rating:

5.0

Have more staff for the rental/purchase desks

Rating:

5.0

Right from the time I walked in and met the customer service representative, Valerie who was courteous, informative and punctual to having the trailer hood up and dropped off I was treated with respect and a valued costumer. Thank for the great experience.

Rating:

4.0

The people, the equipment, area are great. But…….. the computer system was non functional for most of the day creating lengthy delays. It took 45 minutes to get through the a short line and lengthy transaction. The return the same day was also very lengthy. The staff handled best possible. Having U-Haul is great for having available equipment only required once in awhile.

Rating:

5.0

Locations were great, but the main scheduling people in Calgary that I spoke to on the phone were terrible! Why can’t drop off equipment at any location? Why do I have to drive across the city to drop off things when there is a location 10 mins from my house!! Dumb dum system!!

Rating:

1.0

I was charged extra kilometers. I picked up the truck in boyle, drove home to seba beach and loaded the truck, drove to calgary and unloaded it, then returned it. Charging me kilometers for having to pick up the truck 2.5 hours away from home is absolutely absurd and an awful business practice

Rating:

5.0

Wonderful and professional service … easy to pick up and drop off ..thank you

Rating:

5.0

Great service from the front desk to trailer hookup!

Rating:

5.0

The fella was nice and helped me. Did not get his name

Rating:

5.0

Teams are all great

Rating:

5.0

Friendly and fast help to return truck.

Rating:

5.0

I have no complaints. Excellent service, equipment, and facility

Rating:

5.0

Thank you for all your help

Rating:

5.0

The Meridian road location is honestly the best customer service experience I've had with any Uhaul! Nick and Valerie are extremely knowledgeable and give customer service with understanding and compassion. There is another young lady there that I have dealt with who's name escapes me right now but she is also amazing. The Management and staff at this location are the best bar none. I highly recommend Uhaul on Meridian road for all your moving and self storage needs

Rating:

5.0

Great team! I forgot the name of the person who installed my hitch but I think it started with the letter R. He was awesome. Super friendly and great price. Got the job done quick and resolved the issue of the originally ordered hitch not being the right one for my vehicle.

Rating:

5.0

Had a 6'x12' trailer booked at the Herald location for a same-day move, the trailer was ready however the markers and tail lights did not work on it, they did not have any other available trailers unfortunately. They were able to send me to the Barlow trail location (Have rented from previously). The Trailer was great, staff were excellent and accommodating. Pickup and drop-off went flawlessly. Thanks for saving the day guys!

Rating:

5.0

It was an easy process. The cleaner even over when I was opening my locker to give me a hand. Friendly and helpful staff. Excellent experience.

Rating:

1.0

I had to drive 1 hour outside my pickup time as the trailer I reserved was not availabke at a local store. Also,I was charged a $50 fee upon returning a trailer for "missing equipment". All I rented was the trailer. Your Meridian trail store is ripping people off.

Rating:

3.0

Drop off was a nightmare and had to go twice for my down payment Not good at all .

Rating:

5.0

The Lady I spoke with that night was really accommodating, polite and respectful. I appreciate the above and beyond service

Rating:

3.0

I show up to load the trailer and it is damaged in such a way that it would be unsafe to use. I then had to take time to switch trailers and it was just a hastle.

Rating:

4.0

First trailer we hitched up had a wonky door, and yard support immediately agreed and helped move to another trailer. Kudos to him!!

Rating:

5.0

Super fast and easy drop off. Perfect for someone who has a busy schedule.

Rating:

5.0

Good service

Rating:

5.0

All over the good service

Rating:

5.0

Keep up the good work

Rating:

5.0

Truck was prepared and ready to go!

Rating:

5.0

The only thing I would is to have more staff on the frt counter sometime it is v to much for one person

Rating:

5.0

No additional comments. Have dealt with this location several times, and has always gone well.

Rating:

4.0

Quick drop off, site attendant very friendly

Rating:

1.0

Explaining to customers how everything would work and understanding how much it would cost instead of just charging with out no knowledge would really really help besides disapointed it really discouraged me to use U Haul again but i hope for youre buisnesses success thank you for the rental

Rating:

5.0

Maybe have a queue for waiting for reps... customers were all just sort of piled up and no one knew who was next!

Rating:

4.0

Yard was full Very little room to maneuver around

Rating:

3.0

Have better kept equipment. Tires are extremely important in long haul trips.

Rating:

2.0

It was supposed to be online check in so it would be quick and easy and simple. I got there and started the process and then went out to look for the truck I was out looking for probably 15 minutes and it wasn't in the rows it was supposed to be in. So I went inside and of course there was a line so my quick check in was now not so quick. I then waited for ANOTHER 20 minutes after already beginning the process online and looking outside (about 20-25minutes) which then was another 10 minutes. The truck wasn't parked in with the lined up trucks and then on top of that they were missing one of the dollies I had reserved. So my quick online check in became an hour process. It was really frustrating and irritating to say the least. At least I got the truck size I had reserved and it was clean and in good working condition ☺️. Unfortunately there needs to be some work done in the way of organizing and managing the parking lot, so communication as well.

Rating:

2.0

You need more receptionists, I have waited 45 minutes to speak with the only employee working in weekdays. Also try to simplify the App., I think it is complicated and couldn’t go through it.

Rating:

5.0

Freindly service, truck ready on time

Rating:

5.0

Parking lot staff were there to accept the trailer. It was a quick and easy drop off.

Rating:

4.0

Every thing was fine or better

Rating:

4.0

The young lady at Barlow trail demonstrated great customer service skills.

Rating:

3.0

I didn't use facility

Rating:

5.0

Just a small issue. Some of the marker lights were burnt out on the unit I rented.

Rating:

5.0

I travelled extra miles to do business with this location. Thank you for always being pleasant and helpful.

Rating:

3.0

I was very disappointed with my experience. The place was dirty and clearly not well-maintained. It also felt very unorganized, which made the overall environment uncomfortable. Additionally, they clearly need more staff on-site to direct people where to park and offer assistance. I wouldn’t recommend it unless significant improvements are made.

Rating:

2.0

Just gave me the keys and told me to go find my truck. Other uhauls take me to the truck amd go though everything,

Rating:

5.0

Very good.

Rating:

5.0

Thank you alot for ur help that's why we use u guys and happy dealing with you guys

Rating:

5.0

It was a smooth easy transaction

Rating:

5.0

One of the ratchets on the trailer could use some maintenance or replacement.

Rating:

5.0

Great staff...that help us in priceing

Rating:

5.0

The Gentleman you checked me in was efficient and professional!

Rating:

5.0

Nick, the manager, was super friendly and very accommodating. He was quick and efficient with getting us set up with our truck rental. It was a great experience and very smooth. Thank you so much!

Rating:

1.0

I was charged $86 for 11Km. Then I asked to have it put back on nothing trying to deal with this lady is not going well. This lady used her personal phone for my banking information this is not professional. I couldn’t pay me enough to ever deal with this uhaul place again I will never recommend this place again

Rating:

3.0

Valerie is very nice. I never asked Valerie because I doubt it was her decision. It is very inconvenient that the drive-in bays are closed. It makes moving much harder when I have heavy items in a car. For that reason, I therefore cannot rate the facility above average because, heck, it's just a storage facility. I have used dozens in different cities, and there is nothing unique about this one that I have not seen before. Valerie did explain the camera system and she was proud about it, but that is normal everywhere these days since the cost has gone down so much. It's average to me. Open the drive in bays and it would be above average.

Rating:

5.0

Valarie is great snd been so helpful along the way

Rating:

5.0

Nick Sim, the GM who assisted us in the end for our UHaul needs, allowed us to only think of positive things and left us feeling beyond helped. He was incredibly knowledgeable, went above and beyond, and because of him, we would recommend the Barlow trail location to anyone!! Thanks for everything! :)

Rating:

5.0

Will always come to this location. The staff were knowledgeable, kind and fun to work with :)

Rating:

4.0

I'm just not happy how much snow got into the unit. Stuff can get damaged. But they are great to work with! Thanks so much guys!

Rating:

3.0

googled cheaper rates..

Rating:

5.0

Fantastic customer service.

Rating:

1.0

So i distinctly walked in there bought the storage unit then found out the next day I was moving to Nanaimo. I distinctly remember renting the truck and finding a locker in nanaimo. Which was done then are there. Packing moving and closing my account with you guys. There is nothing in the storage locker, there was never anything in the storage locker and I told you guys I was moving the only thing I forgot to do... was drop off the key when I left the next morning. I don't owe you guys any money whoever dealt with me that morning Just forgot to cut the lock off and I'm not going to get sodomized for a mistake.

Rating:

3.0

Make sure when you close your account with U-Haul that you obtain a printed copy stating it is closed.

Rating:

5.0

We had our items stored for nearly a year and everything came out in great shape and clean.

Rating:

4.0

Keep up the great karma

Rating:

1.0

My locker was dark...couldn't see. You never have carts on a weekend....there is only 2.. My key card worked ...sometimes. could only use the man door after 7! I checked out at the front ....she never did it and u still tried to bill me. It would have went through if my card wasn't locked. Took me 5 different people to close my account

Rating:

5.0

I wish there was a rebate from December Storage fee as I just used about half a month's Storage.

Rating:

5.0

The GM of Barlow trail was excellent and his staff was awesome. The worker named Valerie was superb and outstanding

Rating:

5.0

Absolutely amazing customer service. They make it their job to satify the customer, obove and beyond and beyond again. I would recommend this storage unit to the monarchy. The virgin mary, herself, would be proud to store her manger in this facility.

Rating:

3.0

I was notified that my locker unit was not properly I was out of town when I was notified when I came back.I locked the unit.I emptied out the unit on November Eighteenhave multiple. Pieces that are Missing.so I will be making a report I have used u haul quite a bit in the past, so I am disappointed with this final experience.

Rating:

5.0

My moving experience with U-Haul was very convenient, cost competitive, and comfortable. The service with kind staff members was fantastic. I will definitely use U-Haul again for the future moving. Thank you my favorite company, Uhaul...!

Rating:

5.0

Thank you Keep up the good job

Rating:

5.0

Most storage places are very similar but U-Haul has a family feel to it. For this location I would say the staff makes this place even better and I believe it’s all due to how the owner operates the facility. I can’t remember the owners name but she is the best owner I’ve ever met, she cares for her customers as much as she does for her staff. Excellent job and GOD Bless, thank you.

Rating:

2.0

The storage clean, and safe, but the workers, conceited, arrogant, they don't pay attention to their work. I was not at home and my storage expired on September 26th, I dont receved any mail, email or phone before 2-3 days , how remind me. I come back and go in the office, the lady said $10 more because late payment. This not big deal, but when I pay everything and I unpack the storage and after one day I got the threatening email, from Nicholas Sim it shouldn't have been. I replied back and I wrote I'm asking for an apology letter because you didn't manage your work well, unfortunately the Nicholas ignore my email.

Rating:

4.0

Staff was helpful and easy to talk to, but getting thru on the phone or just tryna communicate is sort of difficult other than that thank u for your use of your facility.

Rating:

1.0

This was by far the worst experience I’ve ever had with any vendor. I was lured in by their "one month free storage" offer, only to find out it was contingent on paying for the first month upfront. That’s when the nightmare started. I began receiving "Delinquency Notices" via email and mail, despite having paid. Contacting customer service was nearly impossible. When I finally got through by emailing various addresses I found online, only two responded. One said, "Sorry, we only handle logistics," and the other, the location manager, attempted to help by offering a month for $1.00 as compensation for the inconvenience. However, the issues didn’t stop. I was locked out every week due to "Delinquent Account" status, which wasn’t true. The first excuse from management was that I used a different lock on my unit, which was a blatant lie— I had purchased the lock directly from that U-Haul location when I signed the contract. Thankfully, I found a much better storage facility with courteous staff, completely unlike U-Haul. When I moved out, there was no apology—just a casual remark that "it’s the system" that mistakenly flagged me as delinquent. What a joke! The stress this caused was unbelievable. I will never use you guys again.

Rating:

4.0

I do only wish that I was able to store my collectors Munga and my dirtbike and generator as well. That part was a tad inconvenient as it is hard to find where to store all that.

Rating:

4.0

The staff were helpful when needed and pleasant to deal ith. For some reason my access code was always an issue and most times I had to get the office to disarm the alarm system for my unit so I wasn't setting off the alarm Signing out and activating the alarm never seemed to be an issue Overall, I am satisfied with my experience and would reccomend the facility to others.

Rating:

5.0

Great customer service with Valerie and her team!

Rating:

5.0

Only issue is lengthy wait time to see booking agent. Need more desk staff.

Rating:

5.0

Safe, clean and excellent location 100% satisfy

Rating:

3.0

My storage reservation made over the phone was only put through as a quote, somewhat frustrating. Only one person working the desk, waited in line for over a half hour and there were customers lined up outside at one point. Overall staff were very pleasant!

Rating:

5.0

Great service! When I needed a storage unit asap I got it. Happy customer…thank you!!

Rating:

1.0

I reserved a storage 2 weeks prior to moving. When I came to move, the lady said they had rented it and I could get another one but upstairs and also the storage was already closed, so I would have to move in from another door and go all around. It was such a mess . Worst experience.

Rating:

5.0

Over the years I have used Barlow U-Haul for all my moving and storage needs.They are great. The staff is friendly and the storage facility is always clean.

Rating:

2.0

Rude customer service! I will never recommend or ever want to go back!!

Rating:

5.0

It's all good

Rating:

5.0

Uhaul is the greatest company in the world for people relocation and moving.

Rating:

3.0

Why did I waste my time, giving them my credit card all over again? Why did they lose it? Why does Thomas not speak English and give me the run around looking for help with mouse bait/poison?

Rating:

5.0

Very knowledgeable and friendly stuff.

Rating:

5.0

Staff was always very helpful and pleasant to deal with. The facility was very clean and it was also convenient that there was a public washroom within the storage building itself. Also, during unpleasant weather, there were 2 stalls inside which allowed you to park and load/unload inside.

Rating:

5.0

Appreciate your services

Rating:

3.0

To expensive, that's why I moved my stuff

Rating:

5.0

Very helpful

Rating:

5.0

thank you 52 team!

Rating:

5.0

Always n excellent experience when either renting a truck or for storage. I have been a repeat U-Haul customer for years.

Rating:

5.0

I am a frequent user and rental of U-Haul and have for years. Always excellent service

Rating:

1.0

There were only 3 decent, or friendly employees in the whole place. Allthough one of three, Moss, interaction with me was for an ill-fated 15 cargo van pickup, that another errogant, wretched and hobo looking woman, 2 days later 25 minutes before I returned the rental had my personal vehicle ticketed and towed from a parking spot on the U-haul lot of which the previous management said was okay to and had parked at least 5 times in the EXACT same spot before for up to a week. There is no signage in front of those two stalls, at least there was not even a week later, stating No Parking. There was one sign several feet to the left of the office entrance door. However, they have since placed 2 new 15 minute signs in front of a couple other stalls directly to the left of the solo one...still not in front of where I was parked. Plus one other fresh 15 minute on a lamp post far to the right of the office. The 3 new signs are noticably more crisp paint and shinier attachement hardware than the first sign.

Rating:

5.0

Awesome staff pleasure to do business with

Rating:

4.0

I would love to see at least an access from 7am to 10pm if not 24 hours as it card access I can think of no reason it shouldn't be feasable.

Rating:

2.0

The hallway was lite well but the actual storage space was not . Hard to go through stuff when u can't see. Also the main doors woodwork half the time to get out and there was U haul truck parked at loading docks all the time . No where to load or unload . You guys need a bigger parking lot .

Rating:

4.0

it was a good experience!

Rating:

2.0

While the facility was clean and the staff was EXCELLENT the fact that the equipment I was able to reserve was not available was extremely frustrating. Had I not had some men assisting with my move I wouldn't have physically been able to transport my items from my apartment to the truck. I am also worried about the physical strain this put on them. If you can reserve dollies thry should be in your truck - guaranteed. I want to take a moment though to really commend your staff. The girl who assisted me checking in and again later who I couldnt get my lock open at the counter maintained friendly and professional service despite being busy all day with a line of customers and constant phones ringing. I couldnt believe she even rememebered my name hours later. Can't say enough nice things about her, she deserves a raise.

Rating:

5.0

Other than the cops showing up and us having to prove we were justly there it was perfect and no one got arrested. To thats a good day to me

Rating:

1.0

Got my bill upped with not notice paid my rent and still got denied access and no compensation for it worse place to put my stuff ever and I tell everyone not to use uhaul

Rating:

3.0

Yard is very congested.

Rating:

5.0

I would recommend Barlow Uhaul for anyone needing storage or rentals. Nick, Sam and Valerie have gone beyond there duties to accommodate our needs. Thank you guys we really appreciated it.

Rating:

5.0

Staff is very friendly

Rating:

5.0

I've had satisfactory experiences with other Uhaul locations, but this one on Meridian St. was exceptional. They had a friendly, helpful staff and it was easy to access to my storage unit regardless of the day. Clean area around the storage unit and a simple system to sign up and to close the account too. Thanks!

Rating:

5.0

Great experience! Week use again

Rating:

4.0

Thanks to the staff for understanding my situation, they were empathetic and genuinely compassionate. We experienced 2 deaths back to back not allowing for me to get bk and take out my belongings on time the extension time was supportive under the stress I was already feeling. Thank you M

Rating:

5.0

Excellent, would use uhaul storage again..that is the best I can say, when person is willing to use them again they are good. Hope it helps some wanting to use them.

Rating:

4.0

great staff!

Rating:

5.0

Great work from Sam, Kyle, and and the other girl that wares hat backwards. I think her starts with a M ??

Rating:

4.0

I rate my experiences with Nick (General Manager) and Sam (Center Storage Manager) as Excellent. They continually provide excellence in communication, response, and understanding in their overall customer services endeavors. I don’t believe I’ve been able to fully express my gratitude to either of them as yet. They are your absolute best assets at that facility. Uhaul, in my opinion could do much better overall (Nick and Sam excluded from this opinion) That’s another issue entirely. If the higher-ups ever want/value my feedback, please reach out, contact me. I believe it could be beneficial to your overall business. All the best and take care in the mean time.

Rating:

5.0

A very smooth process overall. Thank you to the local staff for their friendly assistance.

Rating:

5.0

Ty so much

Rating:

4.0

I had some issues with the elevator while moving items in my storage locker. The lift was not coming to the first floor even though no others were not using it at this time. When it did finally open on the first floor, I entered the doors closed however, the elevator did not move for several minutes and doors would not open. The elevator finally began to operate without further issues.

Rating:

5.0

Cant say enough good things about this place! Every unit is secured with individual alarms to keep your stuff safe, there is easily accessible drive up loading docks as well as indoor drive in loading bays, They open early & close late so there is almost always someone on site/in the office to assist when u need it. And the access hours are long and convenient. In the 12+ months i rented a unit here, i had zero problems. Just a great smooth experience. Thanks to all the kind & helpful staff. Especially the manager Nick Sim who went above and beyond to provide exceptional customer service and a very pleasant experience. I would (and have) absolutely recommended this uhaul storage facility to friends and family. This place is #1

Rating:

5.0

Nick was absolutely amazing helpful and very knowledgeable. Most of all he was patient and kind.

Rating:

5.0

Move in and move out went smooth no hassles. Thank you.

Rating:

4.0

When I first moved in the light kept shutting off it was pitch black and the sensors weren't even recognizing me. I told the staff and she was kind enough to promo my lock for the inconvenience. I was also given a bottle of water by one of the guys. So be realistic people it can be a busy place so expect line-ups so come earlier than your quoted time. They will handle your needs expediently and courteously. Have a great day team 😊

Rating:

5.0

Nick and his team are AMAZING! He is such an incredible lead and it really shows through his staff. He is a strong manager and allows his team to do well in any role. I felt safe and secure with them and appreciated all that they did while I was renting! I can’t stop raving to friends about how well this location was operating!

Rating:

5.0

They were very helpful and fast the best service I have had. Have a great day

Rating:

1.0

Staff is on a power trip always. Definitely not there to help customers.

Rating:

5.0

The owner of this location is phenomenal!!!!! He runs it so well and is a great example of leadership. While I was there he handled problematic customers exceptionally and was an amazing support to his staff. The one member I worked with for my rental was brand new and he was a good support to her along with his floor supervisor; I’m very impressed with this location

Rating:

5.0

Super helpful staff, especially the guy helping us with our unit! Exceptional service!!!! I highly recommend this place to alot of people.

Rating:

5.0

Had No unforeseen issues. Made our move an absolute ease with the thanks of U-Haul and the Employees at this location

Rating:

5.0

the girl that booked the calgary-san francisco uhaul and got me the uhaul storage in calgary for free (on july 30th i believe) was a GODSEND. she was amazing. i was nearly in tears from being so stressed out about my move and what to do with the uhauls and she made my life a million times easier. so thankful for her, she went above and beyond.

Rating:

5.0

Valerie was so calm and helpful. She had a big line forming and everyone was stressed. She remained calm and helped everyone in a timely manner. I was experiencing some stress regarding my situation and she helped me calm down and see that everything was going to work out. Is she not management? She should be.

Rating:

2.0

Bathrooms were always dirty. Staff was rude and incompetent. They tried to charge me double for a lock. Didn’t have change for $6.25 purchase with a $10 bill. Super slow service. Took 16 minutes to make a $45 purchase even tho there was 4 people behind the desk only one was actually helping customers.

Rating:

4.0

Recent problem with elevator malfunction and air conditioning not working properly

Rating:

5.0

Staff are great but over-worked. They are handlimg so many clients at the same time. Please provide them additional support.

Rating:

5.0

I’m happy and contented with their services so I’m recommending Uhaul to the public for all your moving services .

Rating:

5.0

Patient and diligent to find solutios

Rating:

4.0

Access code issues after normal business hours were constant inconvenience.

Rating:

1.0

We had 2 different storage units assigned to us and everyone someone was already in it. After a 12hr moving day this was the last step and we were given an outdoor unit, but of course it starts to pour for 30mins so we couldn’t move our things in until 8pm.

Rating:

5.0

The staff at the location I dealt with (Meridian Road, Calgary) is well trained, competent, and sympathetic. They seem always willing to listen and help out. Their competency reflected well on the company as a whole and I would recommend them to anyone.

Rating:

5.0

It was easy for us to use the facility because the staff were awesome to work with and there general manger Nick was especially helpful went out of his way to make sure we were happy and satisfied.

Rating:

5.0

Nothing but praise for the people at this U-Haul facility. Our move into the storage unit plus the return of the 10' foot truck went very smooth last year. We were impressed with the cleanliness overall. When we arrived yesterday our reserved U-Box was open and ready to be loaded, at the loading dock close to our unit. A big thank you to everyone for making our move so much easier.

Rating:

5.0

Everything and everybody was good and on point and we do appreciate all the effort you all bring to your facility. Thanks.

Rating:

5.0

I was assisted in a polite and friendly manner. I am very satisfied.

Rating:

5.0

convenient location for me, friendly/helpful people and clean facility.

Rating:

5.0

Great service from the staff. Truck rentals and storage were so easy and convenient!!

Rating:

4.0

Thanks for the smooth contract and Sign in Process . Thsts Calgarys Ne facility on Meridean Rd NE

Rating:

5.0

I appreciate all the help and support during my vulnerable time. I can't say thanks enough

Rating:

5.0

Staff is very thoughtful and helpful. I had a very bad situation going on and the manager stepped in to help me deal with an already terrible situation after being scammed of thousands of dollars and being left in very bad situation.

Rating:

3.0

They were bad for locking out and not having the lock off when you're paid up. Had to wait excessive amount of time to speak to someone as well as wait for them to come take the lockout off.

Rating:

4.0

The only thing I would like to suggest would be a student discount. I intend to give more feedback once I am through with the claims process, due to the water damage inside my unit.

Rating:

5.0

Terrific staff. Convenient and secure.

Rating:

5.0

Personnel’s are very helpful.

Rating:

5.0

Best and friendly staff and environment 👌

Rating:

5.0

Thank you for all your service and help.

Rating:

3.0

Trucks and trailers parked in front of my unit. While the staff were always helpful, it was a pain in the butt to have to get them to move equipment so I could gain access. Snow and ice throughout the complex. Snow drifting into my unit through the doors. Best part was the size, 13x30 with lots of head room.

Rating:

4.0

Had a great experience with u-haul barlow trail ne team

Rating:

5.0

I've used U-Haul storage more than once. Very pleased with their service and their facility. And thanx Val you were very helpful when I was at a time of needing help. Thank you

Rating:

2.0

When I was planning on moving out, I emailed Nick to ask about the procedure and never received a reply back. After 10 days I phoned and spoke to Ariel, who was, as always, super friendly and helpful. Ariel said it was ok for me to move out on the 18th and I wouldn’t be charged another rent cycle, which was due the 15th. On the 15th, the full month’s rent was taken from my visa, so I phoned in to the office and spoke with Valerie. The difference in the 2 conversations was startling. Even though Ariel didn’t give me all the information I needed, I left the conversation happy and feeling like she cared about me as a customer. With Valerie, I felt like I was irritating and inconveniencing her. I asked for an email confirming I would be reimbursed upon move out and she made it plain that she wasn’t happy but would do it. Even though Valerie followed through and Uhaul reimbursed my rent the day I moved out, I felt like she didn’t care about me as a customer. Also, the yard maintenance at this Uhaul site is terrible. On many occasions accessing the loading dock was tricky with various equipment, trucks and trailers blocking lanes, parked haphazardly, and taking up stalls ant the loading dock, even though they weren’t being loaded or off-loaded. On the day I moved out, the lot employee couldn’t move the mini snow plow out of the west loading bay because another employee went home with the keys. The 2nd loading bay was inaccessible due to a massive hole in the ice in the driveway leading into the bay. And 3 other parking spits at the dock were taken up by empty trucks. Due to improper snow removal, the ice was at least 12-15 inches thick, with huge “potholes” all along the front of the loading dock. It was very difficult getting in and out, especially for my movers in their truck and trailer. I took pictures in case a damage claim needed to be made. Overall, the actual rental unit was fine, but I won’t rent there again.

Rating:

5.0

Nick and his team were especially helpful in getting me the storage I needed for a short period. Samantha was quick at checking me in, and they even helped me when I was having problems with the door as they were leaving to go home. 5 stars for customer service from this facility.

Rating:

3.0

The storage unit was not fully sealed allowing someone to reach over or ultimately hop over and into the unit. Did not give me peace of mind!

Rating:

5.0

I unexpectedly couldn't fit.my couch in when moving and this Uhaul facility made it smooth and easy to find somewhere to store it. Thank you again!

Rating:

5.0

I could not get a bigger storage to rent when we arrive. Found out I had a lil more stuff than I thought. They said the other storage’s were reserved. So I had to put out my box springs. And take them home to store.

Rating:

5.0

Wonderful people over at Barlow! Very helpful

Rating:

4.0

Did all online reservations. Mobile wasn’t working for pick up so went to the counter (I had supplies to pick up and that was the option). Lady asked if I wanted to do mobile or counter pick up and since I was standing there and mobile wasn’t working I said counted. I found out at the end of the transaction that I lost all the online booking deals since I went to the counter. Not happy. As well apparently someone did not show up for a shift so there was no one on location until the 9am open and only one person at the counter. I went to go check out the storage unit myself and it had a padlock in it and had to walk back to get a key or someone to open it. Pictures of the truck, for mobile verification, were when it was new. Be careful to submit pictures of every dent and scratch. My truck had graffiti all over one side. Storage unit was very clean and they have all the trollies you will need to unload. Supplies are very convenient in the main building. Grab/pay and go. They even have sample boxes open so you know what you are getting.

Rating:

5.0

I was very impressed with sam from your location! She was very pleasant and helped me greatly, she was very thorough and did a very good job in light of how busy it was. You should give her a raise, seriously it's hard to find employees like that y'all should hang on to her!

Rating:

3.0

Nick has always consistently been excellent to me and I appreciate all he has done. I can’t say I’m so happy with much else. Look at my move-in date and it’s only now, you see fit to ask me about my experiences? Kim was good to me and Nick had been great. Almost everybody in between those two were awful when it came to customer service and from my customer value perspective.

Rating:

4.0

The locks they make you use are low quality recommend bringing your own disclock. The top row of siding is missing in my unit, not very sequre, I can stack my bins and see what my neighboring units got stored away...

Rating:

3.0

I am really disappointed with the lack of staff and how busy it always it. Also if your back g a bad day don't take it out on the customers

Rating:

5.0

Excellent service from Matt and Dillion

Rating:

1.0

Management is untollerable and rude

Rating:

1.0

Reservation of truck and storage unit went sideways. Computer glitch caused unit to be rented out to another prior to my arrival. Caused great financial difficulties. Staff will call 911 to have you removed from their site should you express dissatisfaction with their service.

Rating:

5.0

Thank you for all your help I really appreciate it

Rating:

5.0

Great overall experience!

Rating:

5.0

Completely satisfied

Rating:

5.0

Great staff

Rating:

5.0

I highly recommend this location. I know that in the future I will definitely be a return customer. Every staff member that I met through the entire process from beginning to end were amazing! Every question was answered, any concern was addressed.

Rating:

5.0

I had really great service at the Barlow location. I had 2 moves and needed storage and everyone was very helpful.

Rating:

3.0

N/a

Rating:

5.0

Was a bit put off by the repeating alarms while I was moving out that Saturday...Loud! Everything else was great!

Rating:

1.0

Somehow, someway, my reserved storage unit was rented to another, prior to my arrival. Please, review the calls of my humiliating requests for help, to get out of the pile of FECES that UHaul so kindly created for me.

Rating:

5.0

The staff were absolutely great. Very helpful and kind

Rating:

5.0

This the Barlow Trail SW location in calgary. Val at the front desk helped us out when the elevator to the second floor was out of commission for days and my daughter and I could not carry things upstairs. She quickly found us a unit in a very full facility that was on the ground floor and gave us a better rate than our first rental for our troubles, and the transition was seamless and quick! Andrew who works outside is very sweet and helpful also! Keep up the good work guys!

Rating:

3.0

Facility was great but no toilet paper or paper towel in storage bathroom and the elevator was broken.

Rating:

1.0

The elevator was not working for over a week and everything had to be carried down the stairs That was really bad experience especially when there were 4 others trying to get there stuff out as well

Rating:

4.0

The elevator was not working,and I had to carry my furniture downstairs.

Rating:

3.0

Having the elevator break down both at the time of purchasing the unit and moving out was a pain. With no idea when it would be fixed.

Rating:

3.0

The elevator wasn't working and one of the garage doors was broken making the move out difficult. Other than that, it was good.

Rating:

5.0

Valerie and her staff at the 4 Ave NE location in Calgary were incredibly helpful as the elevator was broken and we were on the 2nd floor. It was just my daughter and myself and we could not carry our items up the stairs. She went into action and in 15 minutes had a a place on the ground floor that had just opened up and it was a larger space but she gave it to us for the same price! Really appreciate the great customer service!

Rating:

1.0

Trying to rent a truck, was very difficult . they said no cash, Debt didn’t work:) I went to another u haul place to try and pay for truck. They could not take the funds. When I went back to the orignal office, She rented my truck. 3 hours later no truck. I phoned to complain, they said they would get back to me within 72 hours. I still haven’t heard from your complaints department. I will never usr u haul again and I will never recommend this company:) If you don’t reply to the complaints you get, why do you have this department:) U haul cost me a lot of money and time because of the incompetence of u haul staff:(

Rating:

2.0

Honestly in Calgary iPhone and very friendly and organized and professional. They were there just to get their hours and not for the customer service I found it very rushed and inconvenient.

Rating:

5.0

As we had to unload all our stuff as well as returning the rented U-Haul truck + car hauler on an (as expected) busy 1st day of the month, we were extremely grateful for the help we received from the staff. One young guy outside (sorry forgot to ask his name) was very impressive. He immediately guided us to where we could unhook the hauler, clearly explained what to do next and after we finished unloading he took care of the equipment return within minutes. Thank you!!!

Rating:

5.0

The staff were amazing, everything I needed to know, they walked me through. I have never used a storage facility in the past, and I received all the information I needed to help me.

Rating:

3.0

The staff I’m referring to is no longer with your company. I had a very bad experience with the previous manager of your meridian rd ne Calgary Alberta Canada location she was rude insulting and threatening and her treatment of me was unjust

Rating:

5.0

The staff made me feel welcome and were very helpful. A great experience after a really big move .

Rating:

5.0

Very friendly staff

Rating:

4.0

It was difficult to find a staff when I needed help with accessing my locker or had a question. No one seemed to be around and/or available but once I found someone they were always very helpful.

Rating:

3.0