Customer Reviews for U-Haul Moving & Storage at Barlow Trail

16,224 reviews

520 Meridian Rd NE   Calgary, AB T2A2N7
(E Of Barlow Tr - 15 Minute Customer Parking Only)

(403) 272-9802

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(403) 272-9802

520 Meridian Rd NE
Calgary, AB T2A2N7
(E Of Barlow Tr - 15 Minute Customer Parking Only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The front end staff were not very helpful and seamed to want to rush us through even though we were the only customers there. when we got into the van the check engine light was on and the whole van was dusty.

Alexander C. 
Rating:
2.0

Too much give in steering wheel so was hard to keep in lane while driving

Laura W. 
Rating:
5.0

I have nothing to say but good words for the people who work there ,very polite, courteous and helpful I will recommend this location ,thanks to all the staff at Meridian branch UHaul

Emelita B. 
Rating:
1.0

Staff refused to check in my trailer kept telling me to use online service I hate computers and then told I would be charged anther $20 if I didn't online was trying to tell me to take it somewhere else doesn't 1.5hrs on phone

Adam P. 
Rating:
4.0

Allow online booking for more than 4 days.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Hoang Thai L. 
Rating:
5.0

Customer did not leave a comment.

Emeldah D. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
1.0

The people there were great, my unit was great. Until I returned the uhaul a day early and filled with gas. 3 days later my credit card was charged $580 for returning the rental late and not filling it was gas. Still fighting with them to have the charges removed. They're trying to yell me I didn't return my uhaul in fort mcmurray. So take all the pics when you return it. It's unreal.

Brittney S. 
Rating:
2.0

I was charged $172 for 7 km!!!! They also charged me for gas even though I filled back to what it was when I picked up. Uhaul in general rips people off because it such a big company. Disgraceful

teddi H. 
Rating:
5.0

Customer did not leave a comment.

Bill Y. 
Rating:
5.0

I will never use this location again. we reserved a truck for 6 hours, got there to pick it up and there was a line up, about a 3 hour wait. even though we had a reservation we were told we would still have to wait in line.

Beddie B. 
Rating:
4.0

Customer did not leave a comment.

Tom H. 
Rating:
1.0

Made a booking 2 days ahead but Uhaul called to change the time. When reached the location on new changed time, the vehicle was still not available. Was given a different type of vehicle and charged the same cost.

Parminder S. 
Rating:
5.0

No comments

Valentino U. 
Rating:
5.0

Thank you

fadi M. 
Rating:
5.0

Everything was nice and smooth from customer service to the equipment it self. Keep an option to inspect the truck manually, so not everyone has smart phone to go over the link.

abdul O. 
Rating:
4.0

Customer did not leave a comment.

Tony M. 
Rating:
3.0

customer service lady behavior not good and very rude.

Pervez H. 
Rating:
1.0

Unfriendly staff and not supportive, took long time, one guy was on the counter, but he was playing on his phone. Overall very bad experience

Nithin N. 
Rating:
5.0

Customer did not leave a comment.

sony M. 
Rating:
5.0

Good..

Michael L. 
Rating:
4.0

The truck check engine light was on and the gas gauge was not working properly. Also, a larger compound is needed.

Bevern J P. 
Rating:
3.0

I had got two reservations' number#20810496 and 29376247 from March to April, 2022. I have to say that #20810496 for rental a truck. It was great and I would like to refuel it much more when I returned it at U Hual yard. But, about reservation number #29376247 for delivery of three u boxes from Richmond BC to Medicine Hat AB. It was terrible about delay for twice at 5720 Woodwards Road Richmond BC. I had got confirms of empty in the three empty U boxes on 28th March and deliver after loading on 30th March, 2022. Both of them were delay for one day. The property owner had never allowed me to use the property after 30th March, 2022. I also could not be allowed to stay in this house again. It made me to get a high fine. The order #20810496 delivers had been late about empty in and out for two days. It should be refunded for two days fee at CAD$100 by never been late guaranteed at the U-Hual regulations and Conditions. Regards, thanks for patience.

I CHANG H. 
Rating:
4.0

Lights not working.

Jason M. 
Rating:
1.0

Garbage uhaul owes me money

Darrell L. 
Rating:
4.0

None

edward R. 
Rating:
3.0

Very slow pick up process. Even with the online pre-check in it took me nearly an hour to pick up a cargo trailer.

Keith N. 
Rating:
2.0

Very disorganized, not as clean as it use to be since Val left managing the storage. Your only somewhat saving grace was how helpful Nick was. If I had the energy and time I would be looking for some where else.

Ede P. 
Rating:
1.0

Was supposed to be a loaner, ended up getting charged. had to call and get the refund. they did not refund the full amount. line up in the store is beyond ridiculous (20 min per person) multiple issues on all fronts. Getting a hitch installed at this place has been the worst experience.

Ryan F. 
Rating:
5.0

Pleasure as always. Not my closest location and always use this one anyway.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

QUAN G. 
Rating:
5.0

Customer did not leave a comment.

Mohsan R. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
2.0

Parking lot/drop off was a hot mess!

Kathleen J. 
Rating:
3.0

It's very tight at that location better organization would help utilize the lot better and allow for better flow in and out

Darrell D. 
Rating:
5.0

What is the purpose of your pre registration piece, I had to do repeat the process in person and wait for 40 minutes… your process needs to be reviewed

Jeff M. 
Rating:
2.0

The van I had rented was parked behind 3 other vehicles so could not pick it up. Was not reimbursed for the day or time missed due to their mistake and faulty planning. This should not have happened and was second time.

Jennette W. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Thanks super easy

moutassam I. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Please tell the customers where to find the truck at the beginning.

Luong T. 
Rating:
1.0

Takes way too long to check in. My trailer was not there ready for me

Bret B. 
Rating:
5.0

Though they were extremely busy, facing a long line-up of waiting customers, plus fielding numerous phone calls, the wonderful staff were professional, friendly, courteous, competent and caring, ensuring all our needs were met. What a great experience we had picking up our trailer in the morning and dropping it off in the evening. Thank you to everyone who helped up at Meridian Road NE Calgary! You take pride in your work, and it shows.

Cathryn I. 
Rating:
5.0

Tanner was helpful.👍

Manpreet S. 
Rating:
5.0

Customer did not leave a comment.

Franco P. 
Rating:
5.0

good service thanks ⭐️⭐️⭐️⭐️⭐️

HASHIM N. 
Rating:
5.0

Customer did not leave a comment.

Semere B. 
Rating:
5.0

This location was extremely busy. I did phone them prior to the drop off and was on hold for a very long time. When I went there to drop off the staff was a little light but when someone checked my truck in they were very helpful. I also took a video of the truck when dropping it off to show it being in the same condition as when I picked it up.

john H. 
Rating:
2.0

Customer did not leave a comment.

Allison L. 
Rating:
3.0

Not much about the location but U Haul is general. Such poor customer service, no communication at all with customers and between different departement. Turned our move into hell. Would never use U Haul to move across the country ever again.

Audrey L. 
Rating:
3.0

Location was understaffed and most of the time it is like this at all locations. Had to wait 55 mins to get the trailer even though it was already booked. On return the online service was not available so i spend 30 mins trying to figure out what to do. Trailer was clean and easy to use.

Hamza N. 
Rating:
5.0

The Cargo Van I rented, had an Oil Change notification displaying, upon starting the vehicle. Aside from that warning, the customer service was excellent, and a flawless, 1 hour, 29 km vehicle rental ! Thank you!

michelle K. 
Rating:
1.0

There is not enough staff to help the customers. The parking lot needs to be managed better. I waited 1 hour to pick up keys to a truck I had already paid for and did the online check in for. Then I was stuck in the parking lot for another 30 minutes because cars were dropping off and parking in the exit

Mohathir S. 
Rating:
4.0

Why don't you ask about the truck? For brand new it had an tire out of balance issue or bad tire and shook like crazy on anything over 80 km hr. I had to drive 1000 km like that very uncomfortable.

anna S. 
Rating:
2.0

The line up was extremely long with only 2 workers servicing the crowd. The app that you have does not work most of the time. We tried to use it to return our truck ad t still would not work! Your employee could only say “yeah that happens”!

Brian W. 
Rating:
1.0

They billed me wrong way

Sandeep R. 
Rating:
4.0

Please improve your customer service by increasing the number of receptionists. There was one employee to serve long line of customers and attending phone.

Mobeen A. 
Rating:
2.0

I had originally booked this truck in advance with the Old Calgary Sun building Uhaul location. I arrived at opening time, but the Uhaul employees were late to work and didn't show up until 20 minutes after posted opening time. There was a line of approximately 20 people waiting on them. Once opened, one of the three employees backed into a customer's car. Once this employee came back into the store, she was using very profanity filled language which is very unbecoming of a professional setting. The truck I had reserved was not held for me which is something I cannot understand- this is not acceptable . The male employee did help me secure a 20' truck at the Meridian road Uhaul. At the Meridian road Uhaul, there were only two desk employees on duty. Given the length of the line up (approximately 25 people) this was too few employees leading to long wait times. When a issue arouse with one employee's customer order, all desk employees left to assist. Essentially, any time that there was a lot problem, the person at the counter helping me walked away without notice and left me waiting. Overall, both Uhaul location experiences were the absolute worst that I have ever experienced; especially the 2615 12 Street NE location. Uhaul needs to improve their standards in terms of customer service especially when it pertains to the desk employees. This idea was held by all the people I talked to in both line ups. Very disappointed with my experience!

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Jayne M. 
Rating:
1.0

I got to this location at 8:00 to pick up my rental. There was a line of people also picking up about 10 in front of me. By the time I signed the papers it was 9:21. By the time other Trucks were moved so I could get out of the yard it was 9:45. That's 1 hour and 45 minutes to pick up the rental Truck. Not impressed. The lack of staff was the issue. The 2 people working the desk were constantly being distracted by phone calls and yard staff. Most of the time there was only 1 person checking people in. The 2 staff members were working hard and pleasant but stressed.

jim C. 
Rating:
3.0

First of all have our truck ready for pick up, trip got delayed due to truck not being there. Had to wait 3 hours which delayed our trip. Also the truck we got, the passenger windshield wiper was broken so when we turned it on during the drive on the highway to clean the windshield it snapped and we had to tape and zip tie it. I am still waiting for my compensation of 50$ for my vehicle not being there .

Ayla V. 
Rating:
1.0

You overcharged me, miles instead of km. I noted it when I submitted my report and filed a separate complaint and have heard nothing for over a week.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Quang L. 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
3.0

I was told there was no mileage fees at this location and I was charged for them at drop off. I called and asked at the desk at pick up was told twice it would only be the charge for the uhual. I mentioned I was going to BC. Wasn't expecting an addition $133 after speaking to staff at this location.

Shawna P. 
Rating:
1.0

Customer did not leave a comment.

Kayla H. 
Rating:
5.0

No hustle and the staff are very accommodating.

palo- N. 
Rating:
1.0

I arrived to pick up the truck I reserved. the truck wasn't there. with no apology. staff was not very friendly. business was disorganized.

DAVID L. 
Rating:
5.0

Staff was excellent!

vicki D. 
Rating:
5.0

I believe you do a very good job with the high turn over. Kudos to you!

Sheena D. 
Rating:
3.0

Customer did not leave a comment.

Ryley O. 
Rating:
2.0

Through no fault of the employees, this location is poorly managed. It took 1.5 hours to leave with the trailer hooked up - That's after an online booking and PreCheck in before arriving. 2 employees on the first of the month, on a weekend to check in customers? Then 3 outside trying to help everyone find their rentals, hook ups, and returns? This location is far too busy to only have 5 employees on a slow day, let alone a weekend and the first of the month. We will try a different location next time for our rental. I feel sorry for the employees.

Celeste B. 
Rating:
3.0

1. As a customer renting a trailer I find it ridiculous that I can't rent a trailer hitch to go along with the trailer. That I have to buy a 40$ hitch in order to pull a 20$ trailer rental. 2. Customer services needs to learn rental times better as got told bring it in before 8pm and will have people there to deal with the return. Got back at 740 with no one there. 3. Better direction as to where want the trailer returned to! A stall number, designated area or something.

James A. 
Rating:
3.0

The truck I took broke down 2 hours into my journey because I couldn't put fuel into it - as soon as I tried to put gas into the truck the gas leaked out the bottom. The fuel line was substandard. I had to wait 16 hours for a resolution and I didn't make it to my destination on time due to the delay.

Michelle W. 
Rating:
5.0

Egor was the best!! Gold star.

Hans F. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
Rating:
5.0

Everything was excellent. Thank you!

Christine K. 
Rating:
5.0

Customer did not leave a comment.

Ahmed D. 
Rating:
5.0

Our pick up was at 7am on Friday and return was on Sunday 7am The attendant told us that it could be dropped off any time since it was a open 5x9 trailer and the store was only opened at 9am We deliver on Saturday night at 11:45 pm to ensure we beat the 7am return We were charged and additional for delivery when the store was not opened Not Satisfied Feel cheated

Steven P. 
Rating:
5.0

Great customer service

Ali T. 
Rating:
1.0

I booked a reservation for 9:00 am and didn't get my truck until 10:45. It was poorly managed it seemed like nobody knew what was happening and didn't much care. At one point the line was soo long and it was so busy and one staff member loudly announced he forgot his drink in his car and left??? I booked a 15' truck be cause a 20' wasnt

Shaun V. 
Rating:
3.0

Processing was extremely slow. Staff were very calm and friendly

Nancy C. 
Rating:
5.0

Used this for years awesome

Justin E. 
Rating:
1.0

Customer did not leave a comment.

Nalin R. 
Rating:
2.0

The vehicle I had originally reserved was leaving the parking lot as I was looking for it - someone else had rented it. After some time, they found me another truck but didn't have any dollies left... Which I had also reserved. I lost time to pack up and move that I needed and the truck I got was reserved by someone else, who would have gone through the same thing I did. I'm very unhappy with UHaul and this location.

Ryan M. 
Rating:
1.0

Over an hour in line to get a trailer

colin C. 
Rating:
3.0

Today was the worst experience I've ever had with u-Haul. The unit I wanted and location I wanted was changed a day after I reserved it. What is point of reserving specific vechical and location if it's not gaurenteed.... had to wait 1.5hrs in line just to get keys. Was told online check was easier. It's not! Told me I was back at original location. Which was not even open. And then hours I wanted it for changed and that was a whole situation on its own, basically my 4 hour moved was made a 7 hour moved becuase of u-haul. The only saving grace was the general manager Nicholas Sim. He helped me in the morning. We spoke on phone during day to which he understood my predicament and how far I was put behind because of online miscommunication, and helped correct what needed to be corrected. Thank you Nicholas for saving a very bad day!..... u-haul as a company should reorganize how they handle end of the month rentals. If it wasn't for Nicholas at the end of day I'd never use this company again.

Jeff M. 
Rating:
5.0

You guys were crazy busy today with systems down all around and angry customers. You handled it like champs and did what you could! Props to the ladies at the front desk. Also, I like that you named the water machine Michelle.

Jessica H. 
Rating:
2.0

The yard was very congested today. Difficult to manoeuvre. And the line to check in was pretty long. Took me half an hour to confirm an online booking. The online check in didn't work for me. It wouldn't let me agree to your Terms and Conditions. Other than that - a good experience. The staff knowledgeable and very helpful.

Lee M. 
Rating:
5.0

I had an American vehicle that was in miles and nobody told me how to convert to km

Gillian A. 
Rating:
5.0

Customer did not leave a comment.

Luc R. 
Rating:
2.0

Don't allow people to reserve things if they aren't actually going to be available once you go to pick them up. Or at least let them know that so that they could go somewhere else to get the things they need before the day of their move.

Riley L. 
Rating:
4.0

Customer did not leave a comment.

blain H. 
Rating:
4.0

More employees so the wait is not so long

Marie-Josee B. 
Rating:
1.0

My contract message stated to return the truck to 5268 Memorial Drive, which is fucking stupid as they don't have space for a return. You stupid fucks wasted my time as I then had to drive to a different location. You were also supposed to contact me by 6pm on the Sunday the 24th and I didn't receive any info until 6 am the 25th after waiting for 30 mins on the phone at 545 pm to be told to contact the regional office which closed at 5pm that day. Thank you making this interprovincial move even more stressful. What an incompetent company. Fuck you all, won't be using ever again

Christopher N. 
Rating:
1.0

Received a rude voice-mail hours after returning my rental demanding I return it or face further charges.

Jason Michael F. 
Rating:
5.0

Customer did not leave a comment.

Yemane G. 
Rating:
5.0

This was an older trail I was given. A couple of the clearance lights were burned out. As well as the door latch didn't work properly. The latch was repaired before I left.

Keith S. 
Rating:
5.0

Get the trailers fixed please

Muhammad D. 
Rating:
5.0

Customer did not leave a comment.

Robyn A.  |  First Impressions 
Rating:
3.0

Equipment is in the way. Facility very over crowded that it's difficult to get to storage doors. Everything else is perfect.

Jennifer c.  |  First Impressions 
Rating:
2.0

I had a very poor experience at this location… I understand they were busy with long line ups… But I stood in line twice 15 minutes each time for one of the staff to just allow other people walking in to just go straight to their counter… people were disposing of their own personal furniture while moving in their storage units I noticed also… I feel that there’s no visible bright direction where to punch in your code because I was punching in at the wrong place which then made me go back because my card wasn’t working… Meanwhile it was because I was not using the right one… I had gassed up the vehicle I rented when i went to return 1st time but was so busy and I wasn’t able to unload due to full spaces so I left with an arrangement with staff member that i would try again next day and not be charged another day… I ended up returning later in the day to unload because I was not able to do it the next day and i was charged again for the gas… when I went to unload my stuff in my storage I could not open it so I thought that there was something wrong with the locker and ended up having to switch to one that did open but I did not realize that the locks were just sticky and needed to be WD-4’d.

ELIZABETH V.  |  First Impressions 
Rating:
2.0

She stated if the term is 6 months or better the second month is free. We'll I paid for 2 months and they included the last day of March as a full month so the next pmt. date is 6/29/22 as per her prompt explanation it should be end of July just for 1 day in my calculations. Do you not acknowledge this that way or is this another issue?

Margaret M.  |  First Impressions 
Rating:
5.0

U-haul had the very good, clean & very well maintained Truck.

Harpreet S.  |  First Impressions 
Rating:
4.0

Could use longer hours in storage weekends be around 8pm .

Randolph T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas R.  |  First Impressions 
Rating:
1.0

Is there anything less than zero? Manager is so rude the whole long line of customers was openly complaining about their past experiences. Manager evicted me with no cause, refused to allow me access, and in the end stole all my things I had piled out of his building back in just because it would inconvenience me. I used to be a loyal uhual customer and would refer anyone I met there. Never again. THIS PLACE IS DIRTY, UNSECURE, POORLY MANAGED, UNEDUCATED STAFF, HOURS ARE CUT BACK FOR NO REASON, COMMUNICATION IS RUDE AND POOR, I've never had a worse experience anywhere else ever.

Kellie B.  |  Overall Experience 
Rating:
5.0

Great people. Good atmosphere. I like when professionals are buttoned down but can remain friendly and calm.

Dean D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna M.  |  First Impressions 
Rating:
2.0

The correct resolution to Uhaul‘s air in renting the auto transporter is to refund the 26 foot truck rental for Calgary to Seattle and provide a credit for the truck rental from Seattle to Corona California. Unfortunately your staff, which specifically included youAt the time of my payment repeatedly ignored my request to verify that my truck information was correct. The truck has always been a four-door quad cab Dodge 4 x 4… I pointed this out to the staff repeatedly upon renting the transport that the information in the system was wrong. This came back to haunt me after I’ve been repeatedly told that I could pick up the transport hauler on Sunday morning, the staff would help me attaching to the 26 foot truck and everything was complete At the time of my payment repeatedly ignored my request to verify that my truck information was correct. The truck has always been a four-door quad cab Dodge 4 x 4… I pointed this out to the staff repeatedly upon renting the transport that the information in the system was wrong. This came back to haunt me after I’ve been repeatedly told that I could pick up the transport hauler on Sunday morning, the staff would help me attaching to the 26 foot truck and everything was complete when the decision was yours as the general manager both Tanner and Samantha blamed the staff and you for not double checking and confirming and said I should be compensated… Now that the decision seems to be Samantha‘s she has taking a 180 and is denying responsibility. This is shameful and the reason Barlow has the reputation that it does dating back a number of years. It would save everybody a lot of time and money to simply credit my rental of the truck between Calgary and Corona. Everyone seems to be ignoring the fact that this is not my fault, I have been upfront transparent and proactive while Uhaul has not only broken their customer agreement but also put me in a position of having to spend the time and at least $2000-$3000 to have my truck transported from Calgary to corona because of time constraints which were entirely Uhaul‘s fault. I hope you will reconsider this proposal and save every One involved a lot of time and embarrassment in the process. I’m asking for the bare minimum and resent the fact that your own staff has gone from turning against you when it was your decision to now turning against me when I’m not standing there in person. This is a regrettable experience and I’m hoping that levelheaded Uhaul employers, area managers are corporate will One involved a lot of time and embarrassment in the process. I’m asking for the bare minimum and resent the fact that your own staff has gone from turning against you when it was your decision to now turning against me when I’m not standing there in person. This is a regrettable experience and I’m hoping that levelheaded Uhaul Decision makers or, area managers well step in and peacefully resolve the unfortunate mistakes made by Uhaul and its representatives in this particular case. It cost Uhaul virtually nothing to make this right… And considering it’s gonna cost me out of pocket cash at least 2000 or $3000. I believe this is the right and most expedient way to handle this so we can all just move on instead of being forced to escalate to corporate involvement and potential small claims or legal action which may expose Uhaul to triple damages and attorneys fees in the end. Regards, KURT ONEILL 425-773-8778

Kurt O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melanie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alix S.  |  First Impressions 
Rating:
5.0

Your staff who checked me in was very exceptional please promote her

Godslove B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie M.  |  First Impressions 
Rating:
1.0

I bought two locks for the storage doors because of the ice on the road around storage doors, we couldn't unload the truck. I fell twice there. It is a serious safety hazard. We decided to go to another storage facility. I returned the locks and they told me that i would see the credit for locks later but never received the credit on amex. Please issue my credit of $22.

Erkut S.  |  Overall Experience 
Rating:
1.0

The parking lot is so full of thick ice it’s basically a dangerous skating rink and I almost fell multiple times. In freezing weather below zero there were dogs chained up outside on the ice barking. The area where you pull up to unload and enter the indoor storage area was full of trucks and trailers empty and in the way. There was a trailer parked diagonally across two spots so my boyfriend had to pick it up and roll it out of the way so that we could pull our truck in and unload it. The carts at this location are awful with bars all over them instead of flat carts making most of them useless when moving. The place was under construction, dirty, and most of the lockers down are row were broken off their tracks. After I checked in with the girl at the Uhaul front desk the lock was still on the door when I started to unload my truck. The door of the unit was broken on ours and the employee had to fight with it for over fifteen minutes while we stood and waited. All this time the clock was ticking for us to drop off the Uhaul at a different location after we unload it. Frustrating. The staff did their best but the facility is poorly maintained. Way too many vehicles parked there, almost no room to drive around in there with a car let alone a truck. No parking really at this location. Awful experience.

Alexandra F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lawrence G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherri-Ann B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVEN B.  |  Overall Experience 
Rating:
2.0

Am very upset with our whole experience yesterday. With all the paperwork to get the truck and with the uboxes. There was a lot of time wasted trying to get the uboxes. And trying to get the trailers hooked up to the truck. We were told that the truck would be ready and all hooked up, which it wasn’t. And the second time we went back for our second trailer of uboxes, it was the same all over. We were told to wait with the trailer, but then I was told to go into the office to release the trailer for us. Once we were at the second uhaul centre, the setup was not set up for the uboxes. The boxes are put on one at the back to open, the other one is on the side but you could not pull the trailer into the loading area and had to unload outside. The unit I rented was broken so they moved us to a different one further away from the door. When we brought back the second trailer, there was someone in the other bay so we had to wait until they were gone because we couldn’t open the second door because there wasn’t room. Once we able to start unloading, we were going as quick as we could. We had two more items to unload but we were told that they were closing and we had to leave. They wouldn’t even let unload the last two pieces. We were told that they were open 24 hours but they were closing at 7:00 and it was past 7:00. But we were never told they were closing. I was not told when I rented the unit or when I picked up my swipe card. We had to bring those pieces back to my place and unload them there. And I don’t have room for them but we had to return the truck and uboxes so they had to come here because I am not paying to move them again. Overall, I will not be using uhaul to move out my things. I will rent movers to do so and will not recommend uhaul to anyone after this experience.

April S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mackenzie H.  |  First Impressions 
Rating:
5.0

A worker helped me remove a frozen lock from the back of my Uhaul truck so I could get it unloaded. Very helpful staff.

James H.  |  First Impressions 
Rating:
5.0

Always a pleasure doing business with UHaul.

Nathan M.  |  First Impressions 
Rating:
1.0

UHaul allowed someone to use my email address which out verification. The SPAM email did not include a unsubscribe option which is a legal requirement in the EU.

William H.  |  First Impressions 
Rating:
1.0

Between losing items & not having 24 hrs access, which I paid for. Getting blocked in the yard in -20'sC weather when I had my small dog with me. Staff being rude to me & my helpers. Running over a hitch that had been placed in front of our tires

Terri H.  |  Overall Experience 
Rating:
2.0

It took several hours to get past some e flag issue that was never explained to get into my unit I reserved online.

Kellie B.  |  First Impressions 
Rating:
5.0

Overall very good experience!

Tracy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naveed S.  |  Overall Experience 
Rating:
4.0

It seems to be a global issue in Your offices that Ive encountered. You have some staff in advanced stages of life trying to navigate their way through your computer systems, whether it be Uhaul Rentals or Uhaul Storage the checkout times are ridiculously long. I stood in line for no less than upon check in. I cant help but think perhaps an easier format be implemented or invest in more in depth training for these staff, as She was indeed a pleasant person. However I will also say this 1 employee made sure she went above and beyond to make sure I wasnt charged for the truck not starting that morning and getting Me into 2 storage lockers when 1 large one wasnt available, and for free the 1st month. one of the other yard staff even cleaned the truck and cargo hold without charge. So yes I would definitely recommend this facility, just have some patience with the counter staff, which I know patience comes in short supply during a move ha ha ha, I would have rated "Excellent" , the reason I didnt is at the feet of Corporate Uhaul not at Customer Service level, which seems typical of large corporations, the ones raking in all the dough are usually so verrrry outta touch with the People who earn them their luxuries, which is sad because I bet most of those great employees are probly making minimum wage or close to it, the financial tides need to turn to reflect the People not the Greedy Corporations!!!!

Allan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randolph T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn Z.  |  Overall Experience 
Rating:
5.0

Overall the best experience dealing with Uhaul.

Pearl O.  |  Overall Experience 
Rating:
5.0

The lot was very congested but when asked the vehicle was moved quickly. The lot was very icy but I understand the temperature had been up and down for over a week

Barbara S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelby C.  |  First Impressions 
Rating:
3.0

It was very difficult to manoeuvre the trailer around the lot. Explanation was not given if fully about what exactly happens when you go to storage area. I went to my locker and a security strap was still on my locker and I did not have tools to remove it. I had to call someone to come as the lot was full of ice snow and water to walk through was difficult. When I opened the locker the alarm went off. Someone turned it off but quickly went about his work and out of my sight. I wasn’t sure of what to do. Although this was my experience the staff friendliness and prompt service made up for it.

TAMARA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley L.  |  Overall Experience 
Rating:
3.0

Communication could be better.

James S.  |  First Impressions 
Rating:
1.0

Agent changes our reservation saying we don’t need the storage unit that big. We needed a big one and when the stuff doesn’t fit the y sat they don’t have bigger units and we have nowhere to put our stuff. Will not use uhaul again

Michaelle A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennette w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Monica W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE G.  |  Overall Experience 
Rating:
4.0

I wasn’t advised of the non 24 hour access of my storage unit when I originally signed up, and I didn’t know that I had to swipe my access card to check in/check out. Just a little information would of been nice

Benjamin S.  |  First Impressions 
Rating:
5.0

The staff were amazing, friendly, and helpful! My only issue with the facility was due to security of the site ( The area can get kind of scummy, and it did cause my wife issue to the point she wouldn't go alone) And because of this very same issue, the facility was often blocked off and locked due to security concerns, good on the staff for realizing that was necessary for customer safety, but kinda negated the 24 hour secure storage access portion. The facility was great, the staff were phenomenal and we will 100% be using this location in the future!

Troy Dana N.  |  Overall Experience 
Rating:
2.0

Arrived to pick up our uhual at 8:30. Doors locked no one there. We ended up not getting out uhaul until 9:45 when someone finally arrived to open. We also paid for a dolly, but there wasn't one in the uhaul.

Kylie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dean H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jojo C.  |  First Impressions 
Rating:
3.0

The pad did not work to prevent the alarm. The day I wanted to move out, Nov 12, the elevator wasn't working I had to change everything the rental of the Uhaul and workers for Nov 13. However things worked ok next day. Thank you, Mariam

mariam w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherri-Ann B.  |  First Impressions 
Rating:
5.0

Thanks for a great place and helpful staff from renting pods, trucks and storage for any occasion!!!!

Ramona L.  |  Overall Experience 
Rating:
4.0

First time storage rental so nothing for comparison. Ended up using the unit for about a week and only 2 days of actual storage.

Teresa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ekaterina P.  |  Overall Experience 
Rating:
1.0

Pas de chariot de disponible, ascenseur brisés, impossible de rentrer avec un camion dans la cour pour décharger le camion de déménagement. J’ai du annuler ma réservation de storage et aller voir ailleurs

Patrick B.  |  Online Move In 
Rating:
2.0

Need friendlier and more helpful staff. Waiting 15 minutes while they figure out your card isn't acceptable. Lots off staff moving trucks around but very little in the office.

dan M.  |  Overall Experience 
Rating:
4.0

Hard to grade as a first time user with nothing for comparison

Teresa M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Laura S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris N.  |  First Impressions 
Rating:
4.0

At the time of move-in the alarm went off several times while we were inside because some people did not enter their code when coming into the building. At 7 pm when the location was closing I was still in the building and by myself. I knew the location was closing but didn't expect the alarm to go off. When the alarm went off it startled me and caused me to have a panic attack. That was due to a previous experience at my workplace when my alarm code was not yet activated so entering it cause the alarm to activate which led to police being dispatched with weapons pulled. Fortunately other family was there for me to contact. When I called them my daughter was told by an employee that it was because the building was locked but our code was entered so we were okay to be there an police would not be sent. Other than the alarm issue, the move-in was exceptional. It is also impressive to see the recycling area to reduce stuff going into the landfill and helping others obtain possible needed items.

KATHY S.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

mohac e.  |  Overall Experience 
Rating:
4.0

Zaman and his team are very friendly and very willing to help you with all of your moving needs. We had a great experience with this Uhaul location and we will continue to use their services in the future. Thank you!

marlie v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L.  |  First Impressions 
Rating:
2.0

It was very hard to drive in due to all the equipment all over the place no organization when it was time to move out there was only two trollies for everyone to use so I had to carry a lot of my stuff. There was a mixup with my first payment and The manager would not come down to talk to us staff was not helpful at all

Margaret W.  |  Overall Experience 
Rating:
4.0

Very well organized and staff very helpful Thanks, Mariam

mariam w.  |  First Impressions 
Rating:
5.0

Had several bad experiences previous to this. For example I thought I had reserved a unit at Barlow Trail, drove from Edmnonton 4 hours with a 15 footer U Haul truck, hired two young men from your moving company, arrived around 3:30 pm and was told there was no reservation for me even though I had spoken 3 different staff in 3 different call centres who told me that my unit at Barlow was reserved but staff at Barlow said it was not. I was forced to go across the street to PS Storage and pay an outrageous amount for a unit. I was quite angry at U Haul and while write the CEO later. This time the experience at Barlwo was much better. I was served by manager, first name Shea who is excellent to deal with. Thank you.

Edward S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tanya F.  |  Overall Experience 
Rating:
4.0

Faced a small issue of having limited access hours on Thanks Giving.

jagadeesh m.  |  First Impressions 
Rating:
1.0

the overall rules of uhaul are archaic , the staff are un-personable and unhelpful , ( with exception to one young lady named Hillary ) my TIME - as a paying customer , seams too be , COMPLETELY AND TOTALLY INVALUABLE AND DISRESPECTED most of the staff seamed confused , disorganized , and disinterested , and they were slow to react , or actually help in anyway and they did not make any of our interactions efficient , or intelligently executed , in anyway mostly because , they were bound by the companies policies , the overall feeling that I was left with , was that , I was an inconvenience , and a chore to have to deal with , as a customer of theirs , my view and overall experience could be summed up by saying that , - high school students doing a school project on how to rent a space , and execute that transaction , would do a better job , I will rent trucks ( with trepidation and anxiousness out of pure necessity going forward , but I wouldn’t use uhaul storage space for free going forward ) thanks for nothing at all

DAN F.  |  Overall Experience 
Rating:
2.0

The person that checked me in had no idea what she was doing. She kept asking other staff for help and it was clear from their reaction that it's a regular issue and that they did not feel like helping her anymore

Stanislav A.  |  First Impressions 
Rating:
4.0

Just need more staff in the office so people are not standing around so long

Karen R.  |  Overall Experience 
Rating:
5.0

Super nice staff, really helpful!

Ricardo B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arjun K.  |  First Impressions 
Rating:
3.0

Very slow customer service.

Fahad B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gurpreet D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

archie m.  |  Overall Experience 
Rating:
5.0

The staff at this location are amazing.

Adriana R.  |  First Impressions 
Rating:
4.0

There was a very awful smell coming from one of the storage units near mine .. it almost smelt like something was rotten. But other than that, clean facility. The traffic was always nuts around the parking lot and there are not enough carts if more than 3 people are moving at the same time (which happened a lot).

Eric D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rena C.  |  Overall Experience 
Rating:
4.0

Says 24 hour access but cards didn't work. And then after talking to a worker they actually lock everything up at 10pm. Which is kind of a bummer. But overall friendly and a well taken care of place!

Mark P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAVINDERJIT S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zachary p.  |  First Impressions 
Rating:
1.0

It was super busy, waited over an hour just to pick up my keys. The parking lot had way to much vehicle traffic making it hard to access the storage loading docks.

kyla a.  |  First Impressions 
Rating:
5.0

During busy times, there should be someone who will assist in moving some trucks or other vehicles blocking the way so the vehicles who needs access to storage or needed assistance on trailer installation will get through easily.

GONZALO D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohsan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley L.  |  Overall Experience 
Rating:
5.0

always easy to come and go. I was in an out of my storage unit quite often and there were never any issues. The bathroom was clean, the staff helpful and friendly with the check in, check out process and very accommodating/helpful when I was out of province and had someone else access my unit

Charlie D.  |  Overall Experience 
Rating:
5.0

Great service

mabil s.  |  Overall Experience 
Rating:
5.0

The unit and hallways were very lit however one time I was in the storage unit alone and near the back inside and the hallway light went off so I was completely in the dark in my unit. Was a bit of a hastle to try and get it back on while being surrounded by boxes.

Helena T.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Clayton L.  |  First Impressions 
Rating:
1.0

Horrendous. I will do everything in my power to see this facility close

Maikol S.  |  Overall Experience 
Rating:
2.0

I stored my stuff there for 6 months and my stuff was safe and nothing was stolen. I went to rent a trailer or a van/truck and there was a 20 person line up to get service on Friday at 4:30pm. I waited in line for 30 minutes and the line didn't move so I decided to go home and try to move the next day. The next day I went to go rent a trailer or a truck and the service people said they couldn't help me. I went to Home Depo to rent a trailer for $28. I went to open my storage and there was a lock put on so I couldn't open it. I had previously paid the rent bill so there shouldnt have been a lock on it. I had to run around the uhaul place to look for staff to help me and managed to get my stuff moved. There were no dollies for me to use. I went to check out and they didn't want to reimburse me for the extra month that I paid. They said I should have moved out before the 28th. Now they are going to keep my money.

Timothy M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RUSSELL E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pamela K.  |  First Impressions 
Rating:
5.0

This location provides timely service unlike most locations that often feel understaffed and leave you waiting in line for quite some time. The process was simple and completed in a very timely manner. This is the most cost-effective storage solution we could find in the city and it is located in a very central location. I’d definitely recommend this storage solution to others. Thank you Barlow team!

marlie v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  First Impressions 
Rating:
4.0

THE manager Nick WENT ABOVE AND BEYOND helping me with the moving

MARY R.  |  First Impressions 
Rating:
5.0

The door into the. Storage is bend. Have hard time open and close it. There was a uhaul truck parked in front of the unit. So that I had to get someone to move it. The Spaß is parked full with uhaul trucks. Is hard to drive around with a big moving truck. Not convenient.

MARCO G.  |  First Impressions 
Rating:
1.0

My 72 year old mother rolled her ankle coming in the storage unit place and not one employee actually gave a crap.. the manager was too bizy worried about whether doors opened and closed and stuff like that.. told her she had to go into the office to fill out a report.. my mom is 72 just moved here because she lost her husband (he passed away) and was treated like crap.. I asked for ice for her ankle as it was swelling up already and brusing and the guy said sorry we don't have anything like that on site.. so I took my mom home to rest and ice her ankle well I came back to move her stuff out if the unit.. was told anyone in the office could do the report.. I came back to file a report and got told only the managers can do that and she left for the day.. Belle was the one I talked to she had emailed me a few time ect this happened on the 13 of July still haven't heard back about anything.. out of Provence rates are way over priced for someone on a pension and needing to move for financial reason and because she lost her husband.. you guys should be accommodating for that kind of situation..

Jamie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david p.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Collin R.  |  First Impressions 
Rating:
5.0

Thanks to Michelle! at the Blackfoot Calgary location for arranging this and all else she has done for me in an emergency move for a single mom destitute. Michelle is great! handles large volumes of stressful clients; all with such energy and unruffled. Thanks to zaman and nick (your gm) about arranging the storage. Ron bezanson ron bezanson

Ronald Douglas B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Darren B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

Very personable and helpful staff members

DAN F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Bill G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christy H.  |  First Impressions 
Rating:
3.0

Big line ups for a long time

Christy H.  |  Overall Experience 
Rating:
1.0

Is this a joke? How can I rate this storage facility when I was denied access to it? I made my online reservation weeks before my moving date, when I arrived to store my belongings, I was told that the reservation was not valid and that the facility didn't have any more units available. I was shocked and utterly disappointed, I asked to speak to a manager and was given the 1-800 number, I called this number and explained my situation, I asked to get this resolved withing 24hrs and I was hold that somone was going to call me but NEVER HAPPENED, this was the worse experienced. I would NEVER recommend to stay at this facility. Erik

Erik B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL C.  |  Overall Experience 
Rating:
3.0

The unit we were in allowed a huge accumulation of dust to enter the unit and all of our stuff was dirty when we removed it. Further the security system on the unit did not seem to be working for almost the whole duration of our time there which made us feel very uncomfortable with our stuff there and no alarm in place. The staff were great and the prices reasonable.

Nancy L M.  |  Overall Experience 
Rating:
5.0

The front staff and the storage unit staff where wonder you work with

Ellen P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine M.  |  Overall Experience 
Rating:
2.0

Yard staff were helpful, but overwhelmed. Desk clerk was completely overwhelmed with the volume of work. It appears there was generally a lack of training

David T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Darrell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan b.  |  Overall Experience 
Rating:
2.0

Staff were freindly and helpful. But my wife reserved a drive up storage locker online and when I arrived the unit was not available and our reservation was lost. The only units available were on the second floor as far away from the elevator and loading dock.

jason david L.  |  First Impressions 
Rating:
3.0

Called the local uhaul number and waited on hold for 56 minutes, which is unacceptable. also was unable to add insurance at the time of booking so a lock was not waiting for me upon arrival

Sarah O.  |  Online Move In 
Rating:
5.0

Michelle was absolutely amazing, so much so that I have already spoken to several people on how satisfying my experience was and how she made it that way. I know she usually works out of another location and I will follow her if and when I need services again from U-Haul.

David L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD C.  |  Overall Experience 
Rating:
1.0

Storage space we got with our package even though they gave us a 26ft truck. It was one 5x10x10. Called and booked a second 5x10x10.. when we got there from edmonton the Reservation was still not completed. Storage lots were not saved. Did not have lockers big enough to accommodate our truck.

Brent R.  |  Overall Experience 
Rating:
5.0

Whenever I went to my storage unit I commented on how clean it was. The staff was always polite and helpful. Bev

BEVERLY R.  |  Overall Experience 
Rating:
5.0

The entire staff at the Barlow trail location where absolutely fantastic!! So friendly and helpful !!

Ellen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lourdes N.  |  Overall Experience 
Rating:
3.0

The employees park theirs cars on the dock spots. They refused to take the car out of the spots where it was supposed FOR CUSTOMERS TO LOAD /UNLOAD TRUCKS.

RICARDO C.  |  Overall Experience 
Rating:
1.0

This was hands down the worst customer experience I have ever had. I will never use Uhaul again. Happy to discuss further on a call. I can be reached at 5878918030.

Una h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monique L.  |  Overall Experience 
Rating:
1.0

Upon renting my unit and being assured move in was complete, I attempted to access my unit within my access time. Sadly, I was denied. I spent the next hour on the phone outside of my prospective locker trying to gain access, but nobody was able to help. I was told to return the next day during office hours. The following day I returned to the store, where they issued me a swipe card and assured me I would have no issues moving forward. Which was great, until I showed up last night in desperate need of accessing my items in storage. Again, my pass code didn't work, nor did my swipe card. Luckily a kind gentleman let me in the building, where I went quickly to my unit and unlocked it to discover THE UNITS AREN'T EVEN ALARMED! DEALING WITH UHAUL has been the most useless experience ever! Not to mention the HUNDREDS of dollars I've had to pay due to their broken promises again and again. I'm very fed up

Mary L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ben-Iddo M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ben-Iddo M.  |  First Impressions 
Rating:
5.0

The whole moving experience was easy. Storage facility was easy to access. Staff were available to help if needed but gave you your space to move out in peace. Will definitely recommend this storage facility to anyone looking to move in. I personally had a wonderful experience here.

Praisy E.  |  Overall Experience 
Rating:
5.0

I had my stuff their for two years while I worked internationally and the staff was great my locker was clean and all my stuff was dry absolutely no water damage. Thanks U-haul it's nice to be back in canada

Paul H.  |  Overall Experience 
Rating:
3.0

The computer system was down so we had to wait half a day to get in. The facility itself and staff were good. The website was trash though.

RICHARD C.  |  First Impressions 
Rating:
3.0

I had to postpone my moving due to system's issue.

RICARDO C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAVINDERJIT S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trevor D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  First Impressions 
Rating:
5.0

Kristen was amazing in checking me in on time. She was super helpful as she made sure my swipe card worked for self storage as I was having trouble with it at check in. She was super friendly and cared about completing my check in so I could have my hired movers get started right away without wasting any time. There was another tall gentleman(don’t remember his name) inside the self storage facility as well who was super friendly and helped us with any questions we had regarding storage and our container. Would recommend this place to anyone looking for moving trucks and storage and would use this same place again if required.

Praisy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald R.  |  Overall Experience 
Rating:
5.0

They guy at the desk was very helpful and did a great job sorting things out for me

Mike L.  |  First Impressions 
Rating:
1.0

Worst experience at Meridian Barlow trail. On top of that I still received an invoice after the fact that I had check out from my free one way moved a month ago. I check with U haul why I am being charge and they couldn’t figure out why I am still being charge. They can see my account has been closed a while back. They call Barlow location in Calgary where I rented and she was told that they didn’t know I had checked out a month ago so they decided to charge me for rental plus a delinquent fee.

RANILO RAMOS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HOWARD G.  |  Overall Experience 
Rating:
5.0

General manager was an amazing professional with extremely well customer service skills.

Nathan H.  |  First Impressions 
Rating:
5.0

Stored my motorcycle 🏍 here in Calgary coming from BC, wasn't informed that fluids have to be drained before storage, had to drain leftover fluids out in the cold -26 degrees, besides that everything was awesome! Staff was friendly.

Mark M.  |  First Impressions 
Rating:
3.0

When reserved storage I did not know I was being quoted US currency rates. When I reserved for mover I was told I would only be charged for the hours I used, I did not. When I call the local number for Calgary I never actually spoke to a local representative, I ended up being transferred to a call centre.

Lorna S.  |  Overall Experience 
Rating:
5.0

I was extremely satisfied, even when I had issues they were taken care of quickly and efficiently. The staff at Barlow trail u-haul were friendly and helpful.

Maureen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daryl W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

floyd d.  |  Overall Experience 
Rating:
4.0

Great place to rent

Dean H.  |  Overall Experience 
Rating:
3.0

Often the swipe card machine didn’t work saying error or it didn’t work when it was below 7 degrees or windy. The front sliding doors weren’t unlocked on time and the garage doors often weren’t unlocked by mid morning. Found ourselves constantly going to the office to get things taken care of. Big time waster. I hope I never have to store anything again for it’s inconvenient

Liz D.  |  Overall Experience 
Rating:
4.0

I appreciated having access to moving carts. it would have been nice for there to be some sort of supervision as people were using more than one cart and there were none left which delayed my ability to move stuff out of my unit. My storage unit was clean, well lit, and heated. It made for a good overall experience. Thank you

Jana C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl b.  |  Overall Experience 
Rating:
2.0

Staff is friendly however they need to work on their accesses I haven't been able to get into my locker with my card or code since I got it, I've always had to go to the desk tell them they tell me its a error with their system and there's nothing they can do so just sit there and let the alarm go off. So if somebody broke into my unit they'd just assume it was me and I pay 150 a month and I can only access my locker during store hours and thats it. This has made the move in process very very very hard

Tonilyn R.  |  Online Move In 
Rating:
4.0

In the short time, I was a Uhaul customer (for storage space), I found the facility clean, better than average rates, and the staff were very helpful. The only drawbacks were the long wait times for customer care (by phone) and I also found that the storage rate no longer fit my budget. Thank you all for helping to make my Uhaul experience a good service, one that I would recommend.

jade s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trent B.  |  Overall Experience 
Rating:
1.0

You're not asking the right questions. Your location is fine... but uhaul has horrible customer service over the phone and I will NEVER EVER support the company in any way (storage, trailer moving vehicle) if I can at all help it. I find it sad because the people working at the physical location a1re really wonderful.. its just the company I have a problem with. I spent countless hours on the phone being given incorrect information with very unfriendly tones. Thanks to Jake and the other staff on location.

Kristen B.  |  Overall Experience 
Rating:
5.0

Me gusta el hecho de que todo esta muy limpio y si ya no nesecitamos el estacionas nos devuelven el dinero esta es la segued a ves k uso sus servicios

Maria M.  |  First Impressions 
Rating:
4.0

Very nice place for storage, and access to each of room you'll be wanted.. thanks you uhaul!!! 👍👍👍

Rainbow B.  |  Overall Experience 
Rating:
3.0

Your rental vehicle has demands I do not need at a regular rental agency. Even after having stored and paid on time my rent for my storage unit for almost a year and a half, your employee refused to honour my rental reservation made online after not providing her with more then 2 numbers to contact me. So I had to go and rent at another rental location to pick up some of my items in the storage.

Henk V.  |  Overall Experience 
Rating:
1.0

I have not been told I can return the vehicle after hours and, therefore, have been charged 3x compare to my payment. This is the last time I dealt with uhaul.

Vyacheslav S.  |  Overall Experience 
Rating:
5.0

Thank you for being calm and professional in a pandemic

William W.  |  Overall Experience 
Rating:
5.0

The young woman at the front counter was very friendly, knowledgeable and helpful. She made the whole experience very positive.

VICTORIA W.  |  Overall Experience 
Rating:
1.0

This is the worst customer service experience that I've ever had and I usually don't complain. It took months to resolve a minor issue because the location's manager didn't notate an agreement he and I made. It ended up making it difficult for anyone to assist me because they couldn't act on word of mouth. Please advise the location's manager to be diligent about making notes every time he speaks with a client. And also to have better communication.

Nigel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl K.  |  Overall Experience 
Rating:
1.0

bad communication from staff. Very unhelpful and they messed up my bill. Have been trying to contact the location for a week now and have no response back. Not impressed at all.

NAFEESA S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Drew E.  |  First Impressions 
Rating:
1.0

Unfortunately I experienced a lot of miscommunication, and misunderstandings throughout. When I knew that we weren't going to make it in prior to closing, I phoned the storage facility to discuss options. I was informed on the phone that my father could check me in early, collect our pass and after hours access code, and that we could arrive and unload after hours. Upon arrival, my father was told this wasn't the case and we'd have to return the following morning. Had the information been communicated over the phone when we called, we would've altered our plans accordingly. The following morning, my reservation couldn't be retrieved. Apparently the system wasn't able to locate any reservations using confirmation numbers, and we needed to set up a new reservation. Once checked in, the facility is well maintained, and the process fairly straight forward.

Adam S.  |  First Impressions 
Rating:
5.0

I love the promotional even for first time customers getting a buy one get one free month. U-Haul definitely made my move and temporary storage less stressful for me on the long term. Thank you so much :)

Alexander R.  |  Overall Experience 
Rating:
4.0

More staff would have been helpful - 1 h waiting in line, with sometimes only one person having to handle all the customers ( And that at 9 am at the proposed pickup time); Also - don't see point of onlinecheckin, which we did, if check-in for uhaul and storage still takes over 1/2 h at thecounter. But on the other hand: courteous and helpful staff at checkin - storage manager Even took time out from her busy schedule to show us the facilities, which were clean and well maintained. Overall- quite good experience despite wait time! Thanks.

Max M.  |  First Impressions 
Rating:
1.0

I was promised a drive up storage unit on my initial call. They put me at the far end of the building which added 3hours to the move, so far, and probably another 3 hours on the way out. The guy at the front said he would give me 24 hour access but the swipe cards did not work. When we saw the storage, we knew it would be difficult to fit the 26’ trucks belongings into it, so the we told the Afterhours lady and her suggestion was to “pack better”. We had to stack items do we could climb because I’m not 12’ tall. The $10 lock they threw in does not make up for the nonsense that I endured. If there was any other option, I would be using it. Not once during truck pick up or storage, did an employee leave their seat to help me.

Nicholas E.  |  First Impressions 
Rating:
5.0

Yes I’m impressed with the storage and i have no problem recommending U haul

arlene m.  |  Overall Experience 
Rating:
5.0

The staff at the Barlow Trail/Meridian Road location are the best to deal with.

Karen C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shelby C.  |  Overall Experience 
Rating:
5.0

Only issue was my key card was not recognized on first visit. Other than that great experience.

tiana c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heesung C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aimee W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert V.  |  Overall Experience 
Rating:
5.0

No real problems. There was once that they called us to come look at the unit as they thought water might have gotten in. But it was fine. The place was rediculously hard to contact on the phone under the old management, but I never tried to contact them since the change of manager. We had asked them to put new weather stripping on the door but they never did it.

Timothy D.  |  Overall Experience 
Rating:
2.0

I was guaranteed so many things and absolutely nothing worked out. It was nothing but a complete headache. From having to travel an extra 3 hours on my moving day to pick up a trailer in the opposite direction- to the business being closed and had to go to another location. To being promised a storage unit, and a reservation was made to find out it was not. And had to call around and find my own storage unit- to be told that I had a ground level storage unit.. and then showing up and being told no I do not. No compensation was given on UHAULS end .. I will never use the company UHAUL again.

Krystal M.  |  Overall Experience 
Rating:
4.0

My comment you won’t be happy about ,After driving your truck for 8hrs from kamloops to Calgary and then finding out that I would have to unload my belongings off a 20ft loaded truck ,on the first floor ,go up a freight elevator to second floor down a couple of hallways to the other end of the building ,as that was the only 10x15x10:bays that were left when I had reserved a space way back at the first part of august somebody should have informed me of such , being That I was coming from along way away and not just across town looking for a storage space ,you could have reserved Me something on the ground floor. I am not a happy camper

Richard C.  |  First Impressions 
Rating:
1.0

Uhaul moved our stuff from a uhaul truck into a uhaul storage unit. They just threw everything out of the truck into the unit. There was water damage and rodent damage and so many of our items were destroyed. The staff was not helpful or honest. It was an awful experience

Linda H.  |  Overall Experience 
Rating:
5.0

Michelle was more than helpful, courteous, and friendly. She is customer oriented and an asset to your business.

Lorene J.  |  First Impressions 
Rating:
5.0

Excellent service always at the Barlow Trail location. My reserved unit had been given away to another customer but I was given a bigger one to use for the free month that was included in my one way 15 ft truck rental from Grand Forks, BC to Calgary AB. I only need it for less than a month so it was a good arrangement for me.

Karen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bradly m.  |  Overall Experience 
Rating:
5.0

I enjoyed my check in and registration time with Michelle Primo. She was highly professional, quick and helpful. She has such a lovely positive attitude and she truly understands customer service.

Nicole B.  |  Overall Experience 
Rating:
5.0

I pre Booked the storage and was greeted kindly the booking and payment was super easy and the staff showed me how to use the access card and and where my storage locker was

TERRI MCCULLOCH and A.  |  First Impressions 
Rating:
5.0

Excellent team , little glitch in the central system, other wise great. The account manager Valerie handled it like a pro...

AL-KARIM W.  |  First Impressions 
Rating:
5.0

Long line up due to COVID 19 but I can understand the additional safety precaution put in place to ensure the safety of everyone

David A.  |  Overall Experience 
Rating:
5.0

Great friendly staff both Nick and Jack ! Unfortunately, my my access is not working . It says not checked in .. I have called in , goes to central number .. have not been able to connect. I need some one to call me ASAP to correct the situation .. Thanks

AL-KARIM W.  |  First Impressions 
Rating:
4.0

Very helpful,

mike j.  |  Overall Experience 
Rating:
1.0

I absolutely hated this entire rental experience from the day I first arrived. So glad to be gone from this train wreck

Wayne C.  |  Overall Experience 
Rating:
5.0

The best u-haul place I ve ever been to! Very friendly and helpful staff. They even helped me back my trailer to the loading dock.

Zhidong C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry C.  |  Overall Experience 
Rating:
3.0

I love everything about your business, except the parking lot. The entire process was great until I got to the actual move in. I arrived in the loaded van (I rented from you) to find the parking lot jammed with a tracker-trailer various sizes of moving trucks, vans, and trailers. It was bedlam. You have to wait to load in, in a long line of people returning equipment? That's not efficient. When I drove around the end of the building to access the storage facility from there, we had to get out of the van and move your trailers out of the way to be able to get through. Your staff is fantastic 100%. Your entry process and parking lot are a gong show 20%. Your average is 60%. I will recommend your business, but I will make sure people know it's not easy to access (on busy days).

Janice D.  |  First Impressions 
Rating:
5.0

You all are good to me

Derek M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey G.  |  First Impressions 
Rating:
5.0

Super clean facilities, helpful and flexible staff - highly recommend!

Manuel B.  |  Overall Experience 
Rating:
4.0

Only thing I didn’t like is the door latch was tricky to open. Cut my hand once. Probably should wear a glove when using the sliding latch. There is a technique to opening the door on my specific unit where you have to lift it slightly in order to open the latch but everything else was perfect.

Eryk W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kris S.  |  Overall Experience 
Rating:
5.0

Great vibes very helpful. Affordable rates

mike j.  |  First Impressions 
Rating:
2.0

The younger girl that was working was extremely rude and seemed unhelpful with the lady setting us up who was new and didn’t know what she was doing. The whole experience was pretty uncomfortable.

Jaime Raye N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niyi Y.  |  First Impressions 
Rating:
5.0

I had a positive experience. I recommend Barlow Uhaul.

Patrick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason p.  |  Overall Experience 
Rating:
5.0

The only complaint I would have is this facility has too many vehicles at one time parked in there yard. They were constantly blocking the unit too which I occupied. It took only making an advanced phone call and things were cleared but it was still a pain for both parties.

jay p.  |  Overall Experience 
Rating:
4.0

Good service

Marianne G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Mike B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

craig j.  |  First Impressions 
Rating:
5.0

Even under the current circumstances facing us, you provided everything we needed when we needed it. Thank you!

DAVID C.  |  Overall Experience 
Rating:
4.0

I want to save I had amazing experience from the store staff but once we got to the storage lockers the guy was being unhelpful when I couldn’t figure out how to get in and was talking to me like I was dumb. Very rude and unhelpful. Loved EVERYONE else though!!

Brooke M.  |  First Impressions 
Rating:
4.0

Only issue was security card never worked.

Chrissy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley R.  |  Overall Experience 
Rating:
5.0

Line up are very slow understaffed

HOWARD G.  |  Overall Experience 
Rating:
5.0

Outstanding customer service by the young gentleman (forgot his name sorry!) He was on the ball, polite and the facility was clean. He should get a raise or be promoted. Probably the best uhaul employee I've dealt with.

Kayleena S.  |  Overall Experience 
Rating:
4.0

I left in middle of COVID 19 but I was made to come in and sign my cancellation because I was told we had to review the locker together it never happened just went in and signed. could have done that by fax instead of traveling 90 minutes ( moved) and dealing with the public. I understand normal times the procedure seem to put me at an uneeded risk especially since we needed even look at the unit.

Alicia E.  |  Overall Experience 
Rating:
5.0

Busy location, sometimes understaffed...you all keep on pushing! Keep up the good work!

michael f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley R.  |  First Impressions 
Rating:
4.0

The rate increase during the downturn was the hardest part of this experience for us. Other than that we enjoyed our stay . Thank you for your help, we would use your services again for moving and storage.

paul g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sujalkumar P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie D.  |  First Impressions 
Rating:
5.0

Keep up the good work!

DAVID C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TROY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sujalkumar P.  |  First Impressions 
Rating:
1.0

The staff (except 3 (Michelle, Jake, Wyatt) are the only good things about Barlow location) were very poor service! My unit was blocked 90% of the time I was there by trucks or trailers, then when the snow hit, and started to melt it froze my door shut, to which they then tried to open my door with a fork lift and put a hole in it! This location makes me NEVER want to use uhual again, and neither will any of my hundreds of family and friends! I’ve tried to resolve my issues many times with little to no luck! And I will be contacting head office with all the pictures and complaints I have with this location AGAIN!!!

Whitney B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dinnah M.  |  Overall Experience 
Rating:
5.0

They walked us through the process, stress free move in and always a smiling face, even after a long busy day... one of the best in North America, quick and friendly.

David N.  |  First Impressions 
Rating:
1.0

Our stuff was stored because U-Haul shipped 9 U-boxes across Canada on an open flatbed (uncovered) in rain. Illness (cancer) prevented us from being able to empty the shed for 4 1/2 years. Great cash

THERESA L.  |  Overall Experience 
Rating:
1.0

I find the approach of Donna the GM and Valerie - Foolhardy, racist and downright stupid. Such people in high places are the reason of company's downfall.

Janak B.  |  Overall Experience 
Rating:
5.0

Customer service wise it was incredible. Only thing that could have made my experience better would’ve been if there were more dollies available to drag my stuff down to the storage bin.

MITCHELL S.  |  First Impressions 
Rating:
4.0

At the Barlow Tr store, both Sharla and Michelle provided first-rate customer service. The only hiccup was the storage unit that I believed that I had booked online turned out not to be booked.

Peter L.  |  First Impressions 
Rating:
1.0

Paid $170 for two weeks of storage because "Uhaul does not pro-rate".

Kristen K.  |  Overall Experience 
Rating:
5.0

The move in went very easy, the unit was clean with a rodent trap in it to protect my belongings and the move in was made easier with carts available at the loading dock.

Shelley S.  |  First Impressions 
Rating:
1.0

Got one free month because I used your services from BC to Alberta. Thank you. I was 4 days past due and had to pay 200. + as you do not pro rate your storage. Found less expensive service elsewher.

James L.  |  Overall Experience 
Rating:
1.0

My items were moved in by uhaul from a uhaul truck rental I had that was picked up and towed because it was listed as abandoned. I have not had anyone call me back EVER.

Linda H.  |  First Impressions 
Rating:
3.0

Someone needs to sweep all around those outside units it's disgusting how many nails and screws I found with my time being there which was almost five months I ended up with three flat tires $$$

NIgel H.  |  Overall Experience 
Rating:
5.0

Good service. Helpful in spite of how cold it was outside.

David B.  |  First Impressions 
Rating:
1.0

Experience is based on human interactions. While 1 employee Lewis went above and beyond to help, the stupidity of Valerie and Donna Bond, the GM knows no bounds. I am going to rent elsewhere.

Janak B.  |  First Impressions 
Rating:
5.0

Very kind

carlson k.  |  First Impressions 
Rating:
5.0

Technical support team was a home run. The staff at their Barlow location in Calgary were all friendly and made things easy and quick.Would definitely recommend. You have definitely won my Buisness.

Geo C.  |  First Impressions 
Rating:
3.0

There are long waits for help at the counter — renting anything or asking questions. So many rules about everything, rudely enforced. You will always be treated like you are in the wrong.

VICTORIA P.  |  Overall Experience 
Rating:
3.0

Final bill was well above the quote. Service was good. We will use your services again.

James L.  |  First Impressions 
Rating:
4.0

I had a very positive experience at this site. The staff are very helpful throughout the process of renting the storage locker to renting out the truck to move items.

Linda G.  |  Overall Experience 
Rating:
5.0

Very busy place, but they do extremely well and are there to help.

Sherwin S.  |  Overall Experience 
Rating:
2.0

Prorate monthly rent rates by days so that when you leave mid month, you don't loose an entire months worth of rent.

Dan E.  |  Overall Experience 
Rating:
2.0

I stood in line for 53 minutes to sign one paper. Not enough staff at this location. When I got my storage locker I was told I would get the first month free as I rented a U-Haul, I never got a month

Michael G.  |  Overall Experience 
Rating:
5.0

So friendly and worked with me so i could move in fast without feeling embarrassed by my situation!

Courtney C.  |  First Impressions 
Rating:
2.0

The staff was excellent. Tip of the hat to Valerie. She was wonderful. However I was stuck in the elevator for 40 minutes and was delayed from using the elevator for about two hours!

ANTHONY C.  |  Overall Experience 
Rating:
5.0

Such a great service haven’t dad in Sydney, Australia. Wish they have that too.

Jewel K.  |  Overall Experience 
Rating:
5.0

Very friendly and efficient service. I had no issue dropping of my trailer and getting my storage locker. Very helpful staff.

Desmond S.  |  First Impressions 
Rating:
4.0

Staff was knowledgeable and helpful. Busy facility had a bit of a wait in line waiting to speak with staff.

Richard E.  |  Overall Experience 
Rating:
5.0

Great service, thanks Michelle!

Robert B.  |  First Impressions 
Rating:
3.0

After hours the parking lot access is plugged. Other storage areas, i.e. Sentinel Storage do not have this problem.

Terry K.  |  Overall Experience 
Rating:
5.0

Happy with the service

Blaine W.  |  Overall Experience 
Rating:
5.0

Very good service and super super clean facility. Great access. I would return and recommend that place to people without hesitation. Great team

SIMON O.  |  Overall Experience 
Rating:
4.0

Great experience except for the crowded yard. Access to the storage at times was awkward due to uhaul trucks parked at it.

Blaine L.  |  Overall Experience 
Rating:
4.0

The manager was very helpful and addressed all my concern in a professional manner. I had a bad customer experience in Toronto, this location left a much better impression.

Andrey S.  |  First Impressions 
Rating:
1.0

picking up my vehicle one lady was very pleasant and appropriate.dropping off three gentlemen in the back we're very rude disengaged andbe working with people. Nobody even took my keys or checkedveh

james B.  |  Overall Experience 
Rating:
4.0

Busy but. Good service

VIKRAM P.  |  First Impressions 
Rating:
5.0

My reservation for storage was problem-free and ready for my move. Clean facility and helpful staff.

Blaine L.  |  First Impressions 
Rating:
5.0

All the staff was amazing yesterday when we returned our Uhaul and packed a storage locker. Belle who helped us both times was exceptional and extremely helpful. What an asset she is to your company.

Elizabeth W.  |  First Impressions 
Rating:
1.0

Call me for an honest review

Christopher P.  |  First Impressions 
Rating:
5.0

Great service

Jaye H.  |  Overall Experience 
Rating:
1.0

I need more than 200 characters to tell the story of how awful my U-Haul experience was. From first phone call to check-out it was horrifically inefficient. My possessions were stored. 1 star for that

Ruth B.  |  Overall Experience 
Rating:
5.0

Great service

Uuganbaatar D.  |  Overall Experience 
Rating:
1.0

This location is not secure at all. Some of my belongings were stolen from my UBox at this location.

Ricardo P.  |  Overall Experience 
Rating:
5.0

Michelle is amazing help...

Pornploy S.  |  First Impressions 
Rating:
5.0

All the staff at Uhaul were very pleasant and helpful! Thanks for making a stressful time a little more bearable! Rich de Man

rich d.  |  First Impressions 
Rating:
5.0

I like the fact that a 1 month locker rental was included in the out of town tailer rental. This made the move easier.

Daniel B.  |  Overall Experience 
Rating:
5.0

Customer service was great at this location.

Varun D.  |  First Impressions 
Rating:
5.0

All staff that I encountered were helpful and professional!

Eric H.  |  First Impressions 
Rating:
4.0

The storage space is clean. The manager Valerie did mention the slide door was jamming up and hard to close. Valerie said she would fix it at free of charge. But I need to leave a key with her. I will

jenny b.  |  First Impressions 
Rating:
4.0

Given the staff shortage the front service worker was calm, courteous and attentive. The yard worker was so helpful. He brought our UBox over via forklift and placed in a way that made offloading easy

Debbie L.  |  Overall Experience 
Rating:
1.0

Started when I called before my move and waited on the phone for an hour before speaking to someone at the location. Waited in line for an hour when dropping truck off and to get storage unit -dirty

Lisa W.  |  Overall Experience 
Rating:
1.0

I had a very negative experience with this storage location and have no intention in coming back. The office is extremely unorganized and most times there's a ridiculous line up that wastes my time.

Matthew K.  |  Overall Experience 
Rating:
5.0

The facility and all the people that work there are super friendly and hard working.

Paolo C.  |  Overall Experience 
Rating:
5.0

great service and friendlfystaff.

Frances E.  |  First Impressions 
Rating:
3.0

Good for the most part. But the counter administration service is the slowest uhaul ever visited. Clerk spent average 10-15 mins per customer. I waited 1 hr. finally my turns to beings contract works.

JEFFREY C.  |  First Impressions 
Rating:
2.0

We waited in line for over 40 minutes in line just to be helped. The line was at least 10 people long behind us...and there were 2 people working (once the one came back from her break.)

Mackenzie S.  |  Overall Experience 
Rating:
5.0

I used to rent a storage unit & during that time it was total CHAOS for accessing my unit but now !?? I am treated with respect & courtesy & service has improved tremendously Thank you for everything

Eric M.  |  First Impressions 
Rating:
5.0

Great place very secure excellent staff

Cody C.  |  Overall Experience 
Rating:
2.0

Not enough staff in the desk. Had to wait an hour in line.

Andre L.  |  Overall Experience 
Rating:
1.0

-parking always a hassle, which makes moving in/out a pain -charged me a full month even though I was only in it 2 days (I know I should have read the contract) -never properly staffed -unorganized

Catherine N.  |  Overall Experience 
Rating:
2.0

The staff did not know wher to locate my U-Box.One desk staff spent 15 - 20 mins loking for my U-Box, and for Paul. She did not know the location of the Box # o; Took another 10 mins to locate the Box

yves g.  |  Overall Experience 
Rating:
1.0

the truck was filthy. our 15 ft truck was 45 min. out of town. we then ordered 20ft van . 100.00 more for ferries. not very impressed bill and sharon white

William W.  |  First Impressions 
Rating:
3.0

Good service but inventory management system needs work

Jaye H.  |  First Impressions 
Rating:
5.0

The people are very helpful and nice.

carol ann w.  |  First Impressions 
Rating:
1.0

The billing system is awful, we were over billed by three months. Our delivery date was missed totally with no phone calls, it ended up taking a week to have our Uboxes returned.

Bobbi C.  |  Overall Experience 
Rating:
1.0

Probably the worst customer experience just because of organization reasons. The is no match between the available spots in the system to the actuall units. Needed an employee to go physically to go

Nir S.  |  Overall Experience 
Rating:
5.0

I didn't visit the facility but the customer service was exceptional.

Maurice L.  |  Overall Experience 
Rating:
2.0

We have used this location several times picking up a Ubox that was transported from Ontario and both times the box was still bolted closed, luckily we had the tools to undue the bolts.

Amy W.  |  Overall Experience 
Rating:
4.0

The staff went above and beyond to ensure my needs were met especially Nick and Donna thank you very much

Gail C.  |  Overall Experience 
Rating:
2.0

Late equipment and misinformation caused one day delay and extra cost to us which u-haul refused to reimburse.

ramin k.  |  First Impressions 
Rating:
4.0

Actually, I didn't visit U-Haul facility in Calgary because I received my Ubox in my address. I'm satisfied with U-Haul support and the company helped me a lot in my move to the city.

Giovani R.  |  Overall Experience 
Rating:
4.0

The u-Box worked out for me. However the access locations on site for my U-box were not under covered. So if it rains or snows, it would not be a pleasant situation & harder to unload my items.

Jerry c.  |  Overall Experience 
Rating:
3.0

Need more staff and the lady that helped me took forever cuz she didnt know the software to well. So I would say more training on knowing there software.

Nadine C.  |  First Impressions 
Rating:
5.0

U-HAUL on Meridian Rd Calgary always been a very good place for storage servicre, besides too many vehicles (U-Haul trucks) blocking access to indoor storage units !?!? Everything else is perfect

Eric M.  |  First Impressions 
Rating:
5.0

The queue was very long , waiting to be served but once my turn came, I was very happy with the service the young guy gave me, he gave me more time and was very helpful and courteous.

Svitsai C.  |  First Impressions 
Rating:
1.0

My experience with Uhaul was a series of mix-ups and miscommunications that left me vowing never to use the company again. I strongly suggest taking your business elsewhere.

Brendan G.  |  Overall Experience 
Rating:
5.0

Paul, who delivered my U-Boxes to my home, was friendly, efficient and helpful. A pleasure to work with him.

Susan D.  |  Overall Experience 
Rating:
5.0

Everything was great the entire time i rented my storage space. I can't think of a single complaint. Thanks for everything.

LAWRENCE M.  |  Overall Experience 
Rating:
4.0

the lady that helped me was very nice and friendly. the guys in the yard were helpful as well.

Jeffery H.  |  First Impressions 
Rating:
1.0

This location kept charging my card random amounts($1300+ In over charges). Took almost a week of me calling for someone to get back, claimed I would be refunded. Still waiting with a maxed out CC!

Samantha B.  |  Overall Experience 
Rating:
5.0

Donna bond at this location was very helpful in dealing with any and all issues. It was very nice to have been able to put a face to the name for once. Keep up the great work Donna

matthew k.  |  Overall Experience 
Rating:
1.0

Wow, everyone I have dealt with at UHaul for this entire year 2018 has been shady. The managers at this location are useless cowards who hide upstairs from customers.

Barb B.  |  Overall Experience 
Rating:
1.0

very poor customer service. no regard or value for the time of the person. the rep has no idea how to use the computer software system and i spent 2 hrs to just return the trailer and get my stuff in

sohrab m.  |  Reservation 
Rating:
1.0

We spent about 20mins when moved out of the storage unit trying to let the staff know. Then on our cc statement we have been billed an additional two months. Impossible to get staff on the phone!

Bobbi C.  |  Overall Experience 
Rating:
2.0

Aurora, Ont office excellent. Calgary office seemed confused. It appears that your computer systems are poor & communication problematic. We were asked for our credit card information over 5 times.

Greg C.  |  Overall Experience 
Rating:
4.0

Simple and easy

ANDREW D.  |  Overall Experience 
Rating:
1.0

Atrocious experience. I had to spend 1/2 an hour waiting on an employee that was clearly not properly trained try to work through an archaic system, then ended up with the wrong locker.

Brendan W.  |  Reservation 
Rating:
3.0

The staff were super helpful and very nice but overworked and understaffed. They need more people there to run their business properly.

Stuart R.  |  Overall Experience 
Rating:
3.0

We had a mixed experience. Half of he people we worked with were excellent and half were very rude. One guy named Jordan did a stellar job both times we dealt with him and deserves to be recognized.

Jordan G.  |  Overall Experience 
Rating:
2.0

Waited in line for 60 minutes the first time, 30 minutes the second time. I was only 3rd in line. My Uhaul box couldn’t go to Edmonton forcing me to pay $340 extra renting a 15’ truck. Never use Uhaul

Steven C.  |  Overall Experience 
Rating:
5.0

Thanks

Florencio N.  |  Overall Experience 
Rating:
5.0

They was very good Experience to me, I Quit my job because the company didn't pay me, so I was Having problems to Pay my storage, I talk to the Manager an he gives me the chance to pay it Slowly,

jose b.  |  Overall Experience 
Rating:
5.0

He was great! Helped me with everything and was quick also!

Spencer M.  |  Reservation 
Rating:
3.0

Thanks

Leah F.  |  Overall Experience 
Rating:
1.0

This was the worst customer service experience I've ever had to deal with. I would never recommend this location or the Uboxes.

Troy G.  |  Overall Experience 
Rating:
5.0

STAFF MEMBERS VERY GOOD AND FRIENDLY

David B.  |  Reservation 
Rating:
1.0

system of calling in to the US is broken called October 21 to advise of the move out, Oct 25 autopayment went thru, called oct26, no response,emailed no response,went to store for resolution

Deb S.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Florencio N.  |  Reservation 
Rating:
3.0

None

JOSUE M.  |  Overall Experience 
Rating:
2.0

Poor organization. Ubox not picked up, billed after it was picked up. People on phone call centre poor communication with location. 4th year of renting, every year has problems. Not returning again.

Sarah P.  |  Overall Experience 
Rating:
2.0

Disorganized rude , not friendly Same thing on return

lisa b.  |  Reservation 
Rating:
3.0

Had to wat about 15 mins to be helped but that is only minor complaint

Patrick R.  |  Overall Experience 
Rating:
5.0

Very friendly and professional.

NICOLETTE S.  |  Overall Experience 
Rating:
3.0

The uBox was not ready to be picked up when I arrived and I had to wait a hour for the staff to load it on a trailer for me. I had called ahead and was assured by the call center it would be ready.

DOUGLAS G.  |  Overall Experience 
Rating:
5.0

Uhaul staff were more then helpful and really helped me when I was I need. I would definitely recommend uhaul to friends and family

clayton v.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit for Oct 11th. And when I went there the unit I wanted was not available. I'm really hoping I still don't get charge..

Brigitte S.  |  Reservation 
Rating:
1.0

Uboxes were delivered 4 days late, after repeatedly lied to by staff that they were coming the very same day, when we were actually able to get ahold of staff. Literally wasted 20hrs of time waiting.

KRISTINE B.  |  Overall Experience 
Rating:
2.0

The place was a zoo, there were Uhaul vehicles everywhere blocking areas & people in, it was too busy & chaotic. I was not impressed with the storage facility

Camie O.  |  Overall Experience 
Rating:
3.0

I have contact twice regarding my storage and have yet to get a call back regarding closing my rental, though I did get some emails about being in arears

wesley p.  |  Overall Experience 
Rating:
4.0

wait too long to be serve, they move too slow when you have places and things to do.

Errol S.  |  Overall Experience 
Rating:
4.0

The staff at this particular U-Haul they were unbelievably helpful and kind and caring about me and my journey. i Would very much recommend this one. I feel the staff are the best. Great workers.

michelle p.  |  Overall Experience 
Rating:
5.0

I am still enjoying uhul customers benefit. Thanks!

MUSTASA S.  |  Reservation 
Rating:
5.0

Very helpful staff.

Ahmed A.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly.

NICOLETTE S.  |  Reservation 
Rating:
1.0

This company is very disorganized and service is very poor. Will never use them again I would not recommend.

Peggy M.  |  Overall Experience 
Rating:
3.0

Not enough parking or access to storage units, needs redesign. Staff not able to direct with such a bad setup. Never an easy time getting to storage unit. no refund when out early. Wouldn’t use again.

Tamra B.  |  Overall Experience 
Rating:
1.0

very disapointed with this company, totally disrespectful and unsympathetic. dont return calls.

Sarah S.  |  Reservation 
Rating:
3.0

Called 24 hours in advance to have our ubox picked up. Arrived at our scheduled pick up time to then wait 45 minutes for someone to tell us it wasn’t ready and there was nothing they could do.

Darren B.  |  Overall Experience 
Rating:
3.0

Storage was fine but the location was too busy and not staffed properly . Could be a better layout as there is not enough parking you have to park 3-4 blocks away to get to your storage unit

Enesa H.  |  Overall Experience 
Rating:
5.0

I also rented a truck to move and was completely shocked at the long wait ( 1 hr) in a line up to get it. It was understaffed for such a busyday! Check in online did not help the process!

Michelle G.  |  Overall Experience 
Rating:
4.0

Very congested yard. Other than that it worked perfectly.

Andrew L.  |  Overall Experience 
Rating:
1.0

I was almost satisfied with the service but after buying a lock and unpacking everything I was unable to lock my unit because of a faulty bent damaged slider that locks the door!!

Colette O.  |  Reservation 
Rating:
1.0

I understand this is a Busy Facility but I had problems when I had originally booked my storage unit to come out, Then they threatend a lien of me There needs better organization and management involv

ken f.  |  Overall Experience 
Rating:
1.0

Very unorganized. I had reservation and confirmation and was told they didn't have the truck or the storage unit for my belongings that were already loaded. I had to go to another storage place.

Judie L.  |  Overall Experience 
Rating:
5.0

Was very busy there when we arrived, the staff worked hard to accommodate everyone. The store closed at 5: pm but the staff stayed until all customers were taken care off.

Stephen C.  |  Reservation 
Rating:
4.0

The staff were very helpful

Grant C.  |  Overall Experience 
Rating:
5.0