Excellent service
Rajeev KCustomer Reviews for U-Haul Moving & Storage at Barlow Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There service was over and above and very helpful and very fast and friendly
Jody S | Overall ExperienceValerie was so helpful. She made sure my billing was correct.
Joane D | First ImpressionsTeams are all great
Pamela E | First ImpressionsThank you for all your help
Joseph V | First ImpressionsThe Meridian road location is honestly the best customer service experience I've had with any Uhaul! Nick and Valerie are extremely knowledgeable and give customer service with understanding and compassion. There is another young lady there that I have dealt with who's name escapes me right now but she is also amazing. The Management and staff at this location are the best bar none. I highly recommend Uhaul on Meridian road for all your moving and self storage needs
Cassandra P | First ImpressionsIt was an easy process. The cleaner even over when I was opening my locker to give me a hand. Friendly and helpful staff. Excellent experience.
Dan L | First ImpressionsThe Lady I spoke with that night was really accommodating, polite and respectful. I appreciate the above and beyond service
Charles S | First ImpressionsI didn't use facility
Rikia T | Overall ExperienceThank you alot for ur help that's why we use u guys and happy dealing with you guys
Khilad R | First ImpressionsValerie is very nice. I never asked Valerie because I doubt it was her decision. It is very inconvenient that the drive-in bays are closed. It makes moving much harder when I have heavy items in a car. For that reason, I therefore cannot rate the facility above average because, heck, it's just a storage facility. I have used dozens in different cities, and there is nothing unique about this one that I have not seen before. Valerie did explain the camera system and she was proud about it, but that is normal everywhere these days since the cost has gone down so much. It's average to me. Open the drive in bays and it would be above average.
Wolodymyr B | First ImpressionsValarie is great snd been so helpful along the way
Kevan T | First ImpressionsNick Sim, the GM who assisted us in the end for our UHaul needs, allowed us to only think of positive things and left us feeling beyond helped. He was incredibly knowledgeable, went above and beyond, and because of him, we would recommend the Barlow trail location to anyone!! Thanks for everything! :)
Cory M | Overall ExperienceWill always come to this location. The staff were knowledgeable, kind and fun to work with :)
WHITNEY W | First ImpressionsI'm just not happy how much snow got into the unit. Stuff can get damaged. But they are great to work with! Thanks so much guys!
Christina T | Overall Experiencegoogled cheaper rates..
Marilyn L | Overall ExperienceFantastic customer service.
Corinne B | Overall ExperienceSo i distinctly walked in there bought the storage unit then found out the next day I was moving to Nanaimo. I distinctly remember renting the truck and finding a locker in nanaimo. Which was done then are there. Packing moving and closing my account with you guys. There is nothing in the storage locker, there was never anything in the storage locker and I told you guys I was moving the only thing I forgot to do... was drop off the key when I left the next morning. I don't owe you guys any money whoever dealt with me that morning Just forgot to cut the lock off and I'm not going to get sodomized for a mistake.
Christopher C | Overall ExperienceMake sure when you close your account with U-Haul that you obtain a printed copy stating it is closed.
Terresa B | Overall ExperienceWe had our items stored for nearly a year and everything came out in great shape and clean.
Jennifer S | Overall ExperienceKeep up the great karma
Rory G | Overall ExperienceMy locker was dark...couldn't see. You never have carts on a weekend....there is only 2.. My key card worked ...sometimes. could only use the man door after 7! I checked out at the front ....she never did it and u still tried to bill me. It would have went through if my card wasn't locked. Took me 5 different people to close my account
Pamela R | Overall ExperienceI wish there was a rebate from December Storage fee as I just used about half a month's Storage.
Lynn B | Overall ExperienceThe GM of Barlow trail was excellent and his staff was awesome. The worker named Valerie was superb and outstanding
TARA W | Overall ExperienceAbsolutely amazing customer service. They make it their job to satify the customer, obove and beyond and beyond again. I would recommend this storage unit to the monarchy. The virgin mary, herself, would be proud to store her manger in this facility.
Brandon F | Overall ExperienceI was notified that my locker unit was not properly I was out of town when I was notified when I came back.I locked the unit.I emptied out the unit on November Eighteenhave multiple. Pieces that are Missing.so I will be making a report I have used u haul quite a bit in the past, so I am disappointed with this final experience.
Deborah G | Overall ExperienceMy moving experience with U-Haul was very convenient, cost competitive, and comfortable. The service with kind staff members was fantastic. I will definitely use U-Haul again for the future moving. Thank you my favorite company, Uhaul...!
Jimmy L | Overall ExperienceThank you Keep up the good job
TONY M | Overall ExperienceMost storage places are very similar but U-Haul has a family feel to it. For this location I would say the staff makes this place even better and I believe it’s all due to how the owner operates the facility. I can’t remember the owners name but she is the best owner I’ve ever met, she cares for her customers as much as she does for her staff. Excellent job and GOD Bless, thank you.
Irfanullah S | Overall ExperienceThe storage clean, and safe, but the workers, conceited, arrogant, they don't pay attention to their work. I was not at home and my storage expired on September 26th, I dont receved any mail, email or phone before 2-3 days , how remind me. I come back and go in the office, the lady said $10 more because late payment. This not big deal, but when I pay everything and I unpack the storage and after one day I got the threatening email, from Nicholas Sim it shouldn't have been. I replied back and I wrote I'm asking for an apology letter because you didn't manage your work well, unfortunately the Nicholas ignore my email.
TUNDE Z | Overall ExperienceStaff was helpful and easy to talk to, but getting thru on the phone or just tryna communicate is sort of difficult other than that thank u for your use of your facility.
Trian K | Overall ExperienceThis was by far the worst experience I’ve ever had with any vendor. I was lured in by their "one month free storage" offer, only to find out it was contingent on paying for the first month upfront. That’s when the nightmare started. I began receiving "Delinquency Notices" via email and mail, despite having paid. Contacting customer service was nearly impossible. When I finally got through by emailing various addresses I found online, only two responded. One said, "Sorry, we only handle logistics," and the other, the location manager, attempted to help by offering a month for $1.00 as compensation for the inconvenience. However, the issues didn’t stop. I was locked out every week due to "Delinquent Account" status, which wasn’t true. The first excuse from management was that I used a different lock on my unit, which was a blatant lie— I had purchased the lock directly from that U-Haul location when I signed the contract. Thankfully, I found a much better storage facility with courteous staff, completely unlike U-Haul. When I moved out, there was no apology—just a casual remark that "it’s the system" that mistakenly flagged me as delinquent. What a joke! The stress this caused was unbelievable. I will never use you guys again.
Khurram R | Overall ExperienceI do only wish that I was able to store my collectors Munga and my dirtbike and generator as well. That part was a tad inconvenient as it is hard to find where to store all that.
Sepp D | First ImpressionsThe staff were helpful when needed and pleasant to deal ith. For some reason my access code was always an issue and most times I had to get the office to disarm the alarm system for my unit so I wasn't setting off the alarm Signing out and activating the alarm never seemed to be an issue Overall, I am satisfied with my experience and would reccomend the facility to others.
KATHY S | Overall ExperienceGreat customer service with Valerie and her team!
Winfred E | Overall ExperienceOnly issue is lengthy wait time to see booking agent. Need more desk staff.
DONALD j | Overall ExperienceSafe, clean and excellent location 100% satisfy
Gustavo B | Overall ExperienceMy storage reservation made over the phone was only put through as a quote, somewhat frustrating. Only one person working the desk, waited in line for over a half hour and there were customers lined up outside at one point. Overall staff were very pleasant!
Terresa B | First ImpressionsGreat service! When I needed a storage unit asap I got it. Happy customer…thank you!!
Stacy B | Overall ExperienceI reserved a storage 2 weeks prior to moving. When I came to move, the lady said they had rented it and I could get another one but upstairs and also the storage was already closed, so I would have to move in from another door and go all around. It was such a mess . Worst experience.
Erika L | First ImpressionsOver the years I have used Barlow U-Haul for all my moving and storage needs.They are great. The staff is friendly and the storage facility is always clean.
Catherina K | Overall ExperienceRude customer service! I will never recommend or ever want to go back!!
sean h | Overall ExperienceIt's all good
jerry c | Overall ExperienceUhaul is the greatest company in the world for people relocation and moving.
SEYED-ABBAS J | Overall ExperienceWhy did I waste my time, giving them my credit card all over again? Why did they lose it? Why does Thomas not speak English and give me the run around looking for help with mouse bait/poison?
BRIAN G | First ImpressionsVery knowledgeable and friendly stuff.
SEYED-ABBAS J | First ImpressionsStaff was always very helpful and pleasant to deal with. The facility was very clean and it was also convenient that there was a public washroom within the storage building itself. Also, during unpleasant weather, there were 2 stalls inside which allowed you to park and load/unload inside.
KIMBERLY S | Overall ExperienceAppreciate your services
Paula B | Overall ExperienceTo expensive, that's why I moved my stuff
Kathy B | Overall ExperienceVery helpful
Allen m | First Impressionsthank you 52 team!
ariel c | Overall ExperienceAlways n excellent experience when either renting a truck or for storage. I have been a repeat U-Haul customer for years.
Jennifer M | Overall ExperienceI am a frequent user and rental of U-Haul and have for years. Always excellent service
Jennifer M | Overall ExperienceThere were only 3 decent, or friendly employees in the whole place. Allthough one of three, Moss, interaction with me was for an ill-fated 15 cargo van pickup, that another errogant, wretched and hobo looking woman, 2 days later 25 minutes before I returned the rental had my personal vehicle ticketed and towed from a parking spot on the U-haul lot of which the previous management said was okay to and had parked at least 5 times in the EXACT same spot before for up to a week. There is no signage in front of those two stalls, at least there was not even a week later, stating No Parking. There was one sign several feet to the left of the office entrance door. However, they have since placed 2 new 15 minute signs in front of a couple other stalls directly to the left of the solo one...still not in front of where I was parked. Plus one other fresh 15 minute on a lamp post far to the right of the office. The 3 new signs are noticably more crisp paint and shinier attachement hardware than the first sign.
PETER S | Overall ExperienceAwesome staff pleasure to do business with
Richard L | First ImpressionsI would love to see at least an access from 7am to 10pm if not 24 hours as it card access I can think of no reason it shouldn't be feasable.
PETER S | First ImpressionsThe hallway was lite well but the actual storage space was not . Hard to go through stuff when u can't see. Also the main doors woodwork half the time to get out and there was U haul truck parked at loading docks all the time . No where to load or unload . You guys need a bigger parking lot .
Catherine C | Overall Experienceit was a good experience!
Garett W | Overall ExperienceWhile the facility was clean and the staff was EXCELLENT the fact that the equipment I was able to reserve was not available was extremely frustrating. Had I not had some men assisting with my move I wouldn't have physically been able to transport my items from my apartment to the truck. I am also worried about the physical strain this put on them. If you can reserve dollies thry should be in your truck - guaranteed. I want to take a moment though to really commend your staff. The girl who assisted me checking in and again later who I couldnt get my lock open at the counter maintained friendly and professional service despite being busy all day with a line of customers and constant phones ringing. I couldnt believe she even rememebered my name hours later. Can't say enough nice things about her, she deserves a raise.
Ashley S | First ImpressionsOther than the cops showing up and us having to prove we were justly there it was perfect and no one got arrested. To thats a good day to me
Jason G | Overall ExperienceGot my bill upped with not notice paid my rent and still got denied access and no compensation for it worse place to put my stuff ever and I tell everyone not to use uhaul
Rodney B | Overall ExperienceYard is very congested.
James S | Overall ExperienceI would recommend Barlow Uhaul for anyone needing storage or rentals. Nick, Sam and Valerie have gone beyond there duties to accommodate our needs. Thank you guys we really appreciated it.
Shayne H | Overall ExperienceStaff is very friendly
Karen R | Overall ExperienceI've had satisfactory experiences with other Uhaul locations, but this one on Meridian St. was exceptional. They had a friendly, helpful staff and it was easy to access to my storage unit regardless of the day. Clean area around the storage unit and a simple system to sign up and to close the account too. Thanks!
Steven M | Overall ExperienceGreat experience! Week use again
dennis B | Overall ExperienceThanks to the staff for understanding my situation, they were empathetic and genuinely compassionate. We experienced 2 deaths back to back not allowing for me to get bk and take out my belongings on time the extension time was supportive under the stress I was already feeling. Thank you M
Myra L | Overall ExperienceExcellent, would use uhaul storage again..that is the best I can say, when person is willing to use them again they are good. Hope it helps some wanting to use them.
Kal K | Overall Experiencegreat staff!
Neil L | Overall ExperienceGreat work from Sam, Kyle, and and the other girl that wares hat backwards. I think her starts with a M ??
Wendell M | First ImpressionsI rate my experiences with Nick (General Manager) and Sam (Center Storage Manager) as Excellent. They continually provide excellence in communication, response, and understanding in their overall customer services endeavors. I don’t believe I’ve been able to fully express my gratitude to either of them as yet. They are your absolute best assets at that facility. Uhaul, in my opinion could do much better overall (Nick and Sam excluded from this opinion) That’s another issue entirely. If the higher-ups ever want/value my feedback, please reach out, contact me. I believe it could be beneficial to your overall business. All the best and take care in the mean time.
O'neil G | Overall ExperienceA very smooth process overall. Thank you to the local staff for their friendly assistance.
matthew b | First ImpressionsTy so much
Brandy W | First ImpressionsI had some issues with the elevator while moving items in my storage locker. The lift was not coming to the first floor even though no others were not using it at this time. When it did finally open on the first floor, I entered the doors closed however, the elevator did not move for several minutes and doors would not open. The elevator finally began to operate without further issues.
Peter B | First ImpressionsCant say enough good things about this place! Every unit is secured with individual alarms to keep your stuff safe, there is easily accessible drive up loading docks as well as indoor drive in loading bays, They open early & close late so there is almost always someone on site/in the office to assist when u need it. And the access hours are long and convenient. In the 12+ months i rented a unit here, i had zero problems. Just a great smooth experience. Thanks to all the kind & helpful staff. Especially the manager Nick Sim who went above and beyond to provide exceptional customer service and a very pleasant experience. I would (and have) absolutely recommended this uhaul storage facility to friends and family. This place is #1
Grace G | Overall ExperienceNick was absolutely amazing helpful and very knowledgeable. Most of all he was patient and kind.
irrena m | First ImpressionsMove in and move out went smooth no hassles. Thank you.
Lucille D | Overall ExperienceWhen I first moved in the light kept shutting off it was pitch black and the sensors weren't even recognizing me. I told the staff and she was kind enough to promo my lock for the inconvenience. I was also given a bottle of water by one of the guys. So be realistic people it can be a busy place so expect line-ups so come earlier than your quoted time. They will handle your needs expediently and courteously. Have a great day team 😊
Catherine J | Overall ExperienceNick and his team are AMAZING! He is such an incredible lead and it really shows through his staff. He is a strong manager and allows his team to do well in any role. I felt safe and secure with them and appreciated all that they did while I was renting! I can’t stop raving to friends about how well this location was operating!
Joanna L | Overall ExperienceThey were very helpful and fast the best service I have had. Have a great day
Jody S | Overall ExperienceStaff is on a power trip always. Definitely not there to help customers.
Mehakpreet S | Overall ExperienceThe owner of this location is phenomenal!!!!! He runs it so well and is a great example of leadership. While I was there he handled problematic customers exceptionally and was an amazing support to his staff. The one member I worked with for my rental was brand new and he was a good support to her along with his floor supervisor; I’m very impressed with this location
Joanna L | First ImpressionsSuper helpful staff, especially the guy helping us with our unit! Exceptional service!!!! I highly recommend this place to alot of people.
April R | Online Move InHad No unforeseen issues. Made our move an absolute ease with the thanks of U-Haul and the Employees at this location
Rosemarie G | Overall Experiencethe girl that booked the calgary-san francisco uhaul and got me the uhaul storage in calgary for free (on july 30th i believe) was a GODSEND. she was amazing. i was nearly in tears from being so stressed out about my move and what to do with the uhauls and she made my life a million times easier. so thankful for her, she went above and beyond.
stephanie b | Overall ExperienceValerie was so calm and helpful. She had a big line forming and everyone was stressed. She remained calm and helped everyone in a timely manner. I was experiencing some stress regarding my situation and she helped me calm down and see that everything was going to work out. Is she not management? She should be.
Heather R | First ImpressionsBathrooms were always dirty. Staff was rude and incompetent. They tried to charge me double for a lock. Didn’t have change for $6.25 purchase with a $10 bill. Super slow service. Took 16 minutes to make a $45 purchase even tho there was 4 people behind the desk only one was actually helping customers.
Natasha M | Overall ExperienceRecent problem with elevator malfunction and air conditioning not working properly
Beverley R | Overall ExperienceStaff are great but over-worked. They are handlimg so many clients at the same time. Please provide them additional support.
Kyle B | Overall ExperienceI’m happy and contented with their services so I’m recommending Uhaul to the public for all your moving services .
Isabel D | Overall ExperiencePatient and diligent to find solutios
Gustavo B | First ImpressionsAccess code issues after normal business hours were constant inconvenience.
Abdullahi A | Overall ExperienceWe had 2 different storage units assigned to us and everyone someone was already in it. After a 12hr moving day this was the last step and we were given an outdoor unit, but of course it starts to pour for 30mins so we couldn’t move our things in until 8pm.
Jaeger M | First ImpressionsThe staff at the location I dealt with (Meridian Road, Calgary) is well trained, competent, and sympathetic. They seem always willing to listen and help out. Their competency reflected well on the company as a whole and I would recommend them to anyone.
David A | Overall ExperienceIt was easy for us to use the facility because the staff were awesome to work with and there general manger Nick was especially helpful went out of his way to make sure we were happy and satisfied.
Derek M | First ImpressionsNothing but praise for the people at this U-Haul facility. Our move into the storage unit plus the return of the 10' foot truck went very smooth last year. We were impressed with the cleanliness overall. When we arrived yesterday our reserved U-Box was open and ready to be loaded, at the loading dock close to our unit. A big thank you to everyone for making our move so much easier.
Robert W | Overall ExperienceEverything and everybody was good and on point and we do appreciate all the effort you all bring to your facility. Thanks.
Derek M | Overall ExperienceI was assisted in a polite and friendly manner. I am very satisfied.
doreen m | Overall Experienceconvenient location for me, friendly/helpful people and clean facility.
Shirley L | Overall ExperienceGreat service from the staff. Truck rentals and storage were so easy and convenient!!
larry h | Overall ExperienceThanks for the smooth contract and Sign in Process . Thsts Calgarys Ne facility on Meridean Rd NE
Lance V | First ImpressionsI appreciate all the help and support during my vulnerable time. I can't say thanks enough
Kimberly D | First ImpressionsStaff is very thoughtful and helpful. I had a very bad situation going on and the manager stepped in to help me deal with an already terrible situation after being scammed of thousands of dollars and being left in very bad situation.
Kimberly D | First ImpressionsThey were bad for locking out and not having the lock off when you're paid up. Had to wait excessive amount of time to speak to someone as well as wait for them to come take the lockout off.
Beverly W | Overall ExperienceThe only thing I would like to suggest would be a student discount. I intend to give more feedback once I am through with the claims process, due to the water damage inside my unit.
Amanda W | Overall ExperienceTerrific staff. Convenient and secure.
William C | First ImpressionsPersonnel’s are very helpful.
robert l | First ImpressionsBest and friendly staff and environment 👌
Joshua M | Overall ExperienceThank you for all your service and help.
Adriana R | Overall ExperienceTrucks and trailers parked in front of my unit. While the staff were always helpful, it was a pain in the butt to have to get them to move equipment so I could gain access. Snow and ice throughout the complex. Snow drifting into my unit through the doors. Best part was the size, 13x30 with lots of head room.
Robin D | Overall ExperienceHad a great experience with u-haul barlow trail ne team
Charan R | Overall ExperienceI've used U-Haul storage more than once. Very pleased with their service and their facility. And thanx Val you were very helpful when I was at a time of needing help. Thank you
LARRY M | Overall ExperienceWhen I was planning on moving out, I emailed Nick to ask about the procedure and never received a reply back. After 10 days I phoned and spoke to Ariel, who was, as always, super friendly and helpful. Ariel said it was ok for me to move out on the 18th and I wouldn’t be charged another rent cycle, which was due the 15th. On the 15th, the full month’s rent was taken from my visa, so I phoned in to the office and spoke with Valerie. The difference in the 2 conversations was startling. Even though Ariel didn’t give me all the information I needed, I left the conversation happy and feeling like she cared about me as a customer. With Valerie, I felt like I was irritating and inconveniencing her. I asked for an email confirming I would be reimbursed upon move out and she made it plain that she wasn’t happy but would do it. Even though Valerie followed through and Uhaul reimbursed my rent the day I moved out, I felt like she didn’t care about me as a customer. Also, the yard maintenance at this Uhaul site is terrible. On many occasions accessing the loading dock was tricky with various equipment, trucks and trailers blocking lanes, parked haphazardly, and taking up stalls ant the loading dock, even though they weren’t being loaded or off-loaded. On the day I moved out, the lot employee couldn’t move the mini snow plow out of the west loading bay because another employee went home with the keys. The 2nd loading bay was inaccessible due to a massive hole in the ice in the driveway leading into the bay. And 3 other parking spits at the dock were taken up by empty trucks. Due to improper snow removal, the ice was at least 12-15 inches thick, with huge “potholes” all along the front of the loading dock. It was very difficult getting in and out, especially for my movers in their truck and trailer. I took pictures in case a damage claim needed to be made. Overall, the actual rental unit was fine, but I won’t rent there again.
Colleen J | Overall ExperienceNick and his team were especially helpful in getting me the storage I needed for a short period. Samantha was quick at checking me in, and they even helped me when I was having problems with the door as they were leaving to go home. 5 stars for customer service from this facility.
ARIE M | First ImpressionsThe storage unit was not fully sealed allowing someone to reach over or ultimately hop over and into the unit. Did not give me peace of mind!
Edward N | Overall ExperienceI unexpectedly couldn't fit.my couch in when moving and this Uhaul facility made it smooth and easy to find somewhere to store it. Thank you again!
Renee K | Overall ExperienceI could not get a bigger storage to rent when we arrive. Found out I had a lil more stuff than I thought. They said the other storage’s were reserved. So I had to put out my box springs. And take them home to store.
Lisa B | First ImpressionsWonderful people over at Barlow! Very helpful
Jayden G | First ImpressionsDid all online reservations. Mobile wasn’t working for pick up so went to the counter (I had supplies to pick up and that was the option). Lady asked if I wanted to do mobile or counter pick up and since I was standing there and mobile wasn’t working I said counted. I found out at the end of the transaction that I lost all the online booking deals since I went to the counter. Not happy. As well apparently someone did not show up for a shift so there was no one on location until the 9am open and only one person at the counter. I went to go check out the storage unit myself and it had a padlock in it and had to walk back to get a key or someone to open it. Pictures of the truck, for mobile verification, were when it was new. Be careful to submit pictures of every dent and scratch. My truck had graffiti all over one side. Storage unit was very clean and they have all the trollies you will need to unload. Supplies are very convenient in the main building. Grab/pay and go. They even have sample boxes open so you know what you are getting.
Phyllis W | First ImpressionsI was very impressed with sam from your location! She was very pleasant and helped me greatly, she was very thorough and did a very good job in light of how busy it was. You should give her a raise, seriously it's hard to find employees like that y'all should hang on to her!
dennis h | First ImpressionsNick has always consistently been excellent to me and I appreciate all he has done. I can’t say I’m so happy with much else. Look at my move-in date and it’s only now, you see fit to ask me about my experiences? Kim was good to me and Nick had been great. Almost everybody in between those two were awful when it came to customer service and from my customer value perspective.
O'Neil G | First ImpressionsThe locks they make you use are low quality recommend bringing your own disclock. The top row of siding is missing in my unit, not very sequre, I can stack my bins and see what my neighboring units got stored away...
Chris H | First ImpressionsI am really disappointed with the lack of staff and how busy it always it. Also if your back g a bad day don't take it out on the customers
Ami P | Overall ExperienceExcellent service from Matt and Dillion
Jacqueline K | First ImpressionsManagement is untollerable and rude
Kasandra A | First ImpressionsReservation of truck and storage unit went sideways. Computer glitch caused unit to be rented out to another prior to my arrival. Caused great financial difficulties. Staff will call 911 to have you removed from their site should you express dissatisfaction with their service.
katrina P | Overall ExperienceThank you for all your help I really appreciate it
Howard T | Overall ExperienceGreat overall experience!
Maksym P | Overall ExperienceCompletely satisfied
Maksym P | First ImpressionsGreat staff
Kamaladi a | First ImpressionsI highly recommend this location. I know that in the future I will definitely be a return customer. Every staff member that I met through the entire process from beginning to end were amazing! Every question was answered, any concern was addressed.
Christina N | Overall ExperienceI had really great service at the Barlow location. I had 2 moves and needed storage and everyone was very helpful.
Melissa R | Overall ExperienceN/a
Nuradin A | Overall ExperienceWas a bit put off by the repeating alarms while I was moving out that Saturday...Loud! Everything else was great!
Deborah M | Overall ExperienceSomehow, someway, my reserved storage unit was rented to another, prior to my arrival. Please, review the calls of my humiliating requests for help, to get out of the pile of FECES that UHaul so kindly created for me.
katrina P | First ImpressionsThe staff were absolutely great. Very helpful and kind
Jacquie G | Overall ExperienceThis the Barlow Trail SW location in calgary. Val at the front desk helped us out when the elevator to the second floor was out of commission for days and my daughter and I could not carry things upstairs. She quickly found us a unit in a very full facility that was on the ground floor and gave us a better rate than our first rental for our troubles, and the transition was seamless and quick! Andrew who works outside is very sweet and helpful also! Keep up the good work guys!
Deanna S | Overall ExperienceFacility was great but no toilet paper or paper towel in storage bathroom and the elevator was broken.
Caitlin B | First ImpressionsThe elevator was not working for over a week and everything had to be carried down the stairs That was really bad experience especially when there were 4 others trying to get there stuff out as well
Shelly M | Overall ExperienceThe elevator was not working,and I had to carry my furniture downstairs.
Molly S | Overall ExperienceHaving the elevator break down both at the time of purchasing the unit and moving out was a pain. With no idea when it would be fixed.
Jhony V | Overall ExperienceThe elevator wasn't working and one of the garage doors was broken making the move out difficult. Other than that, it was good.
Cole B | Overall ExperienceValerie and her staff at the 4 Ave NE location in Calgary were incredibly helpful as the elevator was broken and we were on the 2nd floor. It was just my daughter and myself and we could not carry our items up the stairs. She went into action and in 15 minutes had a a place on the ground floor that had just opened up and it was a larger space but she gave it to us for the same price! Really appreciate the great customer service!
Deanna S | Online Move InTrying to rent a truck, was very difficult . they said no cash, Debt didn’t work:) I went to another u haul place to try and pay for truck. They could not take the funds. When I went back to the orignal office, She rented my truck. 3 hours later no truck. I phoned to complain, they said they would get back to me within 72 hours. I still haven’t heard from your complaints department. I will never usr u haul again and I will never recommend this company:) If you don’t reply to the complaints you get, why do you have this department:) U haul cost me a lot of money and time because of the incompetence of u haul staff:(
Wayne L | Overall ExperienceHonestly in Calgary iPhone and very friendly and organized and professional. They were there just to get their hours and not for the customer service I found it very rushed and inconvenient.
Mona A | Overall ExperienceAs we had to unload all our stuff as well as returning the rented U-Haul truck + car hauler on an (as expected) busy 1st day of the month, we were extremely grateful for the help we received from the staff. One young guy outside (sorry forgot to ask his name) was very impressive. He immediately guided us to where we could unhook the hauler, clearly explained what to do next and after we finished unloading he took care of the equipment return within minutes. Thank you!!!
Robert W | Online Move InThe staff were amazing, everything I needed to know, they walked me through. I have never used a storage facility in the past, and I received all the information I needed to help me.
Christina N | First ImpressionsThe staff I’m referring to is no longer with your company. I had a very bad experience with the previous manager of your meridian rd ne Calgary Alberta Canada location she was rude insulting and threatening and her treatment of me was unjust
Derek M | First ImpressionsThe staff made me feel welcome and were very helpful. A great experience after a really big move .
Theresa N | First ImpressionsVery friendly staff
Molly S | First ImpressionsIt was difficult to find a staff when I needed help with accessing my locker or had a question. No one seemed to be around and/or available but once I found someone they were always very helpful.
Mackenzie H | Overall ExperienceThere were no dollies or trolleys available at this facility
CRAIG R | First ImpressionsValerie was exceptionally friendly and helpful and so was Nick. It was the most pleasant Uhaul experience I’ve ever had!
Kenneth W | First ImpressionsGreat experience! Thank you so much for the excellent service!
PATRICIA S | Overall ExperienceStaff can’t be bothered to help properly.
Tamara D | Overall ExperienceAboslute worst customer service ever. The U-Haul inmedicine hat in a billion times better. this place is so terrible I wouldn't even recommend to my enemies.
Sarah A | Overall ExperienceThanks
Iluminata L | First ImpressionsThanks
william W | Overall ExperienceThank you Maria for all your help! Definitely speaking Spanish made it easier for me to explain what I needed. Thank you, Jorge
Jorge M | First ImpressionsOver all the experience was a easy and no stress becacuce of all the other things that were happening in the reason for the rental.
Ole O | Overall ExperienceUnder-staffed. Please provide your workers with the resources they need to succeed.
Joshua M | Overall Experiencei used this location before and was very pleased so when i needed a storage unit again, i came back.. people are friendly and helpful.
Shirley L | First ImpressionsI had a wow experience at a reasonable price, good job guys. Everywhere was neat and dry, accessibility was dope. Excellent staff always willing to help. Polite and professional and friendly. Good job guys. I could literally live there, hahaha
Godslove B | Overall Experienceeasily the worst experience i have ever had at a storage facility and i will never return. took the staff up to 50 minutes to move a truck blocking access to my unit. the unit was mangled and exposed to the elements, manager was informed but didn’t bother to clear up any issues . absolute disaster of an operation from the front desk to the management and i have already warned everyone i can possibly can to stay away from this place.
JESSE P | Overall ExperienceSamanatha was amazing to deal with and so accommodating.
Beverly W | First ImpressionsGood storage unit, good truck, just expensive and did not explain the additional charges to me. Just told me to pay more.
Jessica L | Overall ExperienceEquipment is in the way. Facility very over crowded that it's difficult to get to storage doors. Everything else is perfect.
Diana C | First ImpressionsI had a very poor experience at this location… I understand they were busy with long line ups… But I stood in line twice 15 minutes each time for one of the staff to just allow other people walking in to just go straight to their counter… people were disposing of their own personal furniture while moving in their storage units I noticed also… I feel that there’s no visible bright direction where to punch in your code because I was punching in at the wrong place which then made me go back because my card wasn’t working… Meanwhile it was because I was not using the right one… I had gassed up the vehicle I rented when i went to return 1st time but was so busy and I wasn’t able to unload due to full spaces so I left with an arrangement with staff member that i would try again next day and not be charged another day… I ended up returning later in the day to unload because I was not able to do it the next day and i was charged again for the gas… when I went to unload my stuff in my storage I could not open it so I thought that there was something wrong with the locker and ended up having to switch to one that did open but I did not realize that the locks were just sticky and needed to be WD-4’d.
ELIZABETH V | First ImpressionsShe stated if the term is 6 months or better the second month is free. We'll I paid for 2 months and they included the last day of March as a full month so the next pmt. date is 6/29/22 as per her prompt explanation it should be end of July just for 1 day in my calculations. Do you not acknowledge this that way or is this another issue?
Margaret M | First ImpressionsU-haul had the very good, clean & very well maintained Truck.
Harpreet S | First ImpressionsCould use longer hours in storage weekends be around 8pm .
Randolph T | Overall ExperienceIs there anything less than zero? Manager is so rude the whole long line of customers was openly complaining about their past experiences. Manager evicted me with no cause, refused to allow me access, and in the end stole all my things I had piled out of his building back in just because it would inconvenience me. I used to be a loyal uhual customer and would refer anyone I met there. Never again. THIS PLACE IS DIRTY, UNSECURE, POORLY MANAGED, UNEDUCATED STAFF, HOURS ARE CUT BACK FOR NO REASON, COMMUNICATION IS RUDE AND POOR, I've never had a worse experience anywhere else ever.
Kellie B | Overall ExperienceGreat people. Good atmosphere. I like when professionals are buttoned down but can remain friendly and calm.
Dean D | First ImpressionsThe correct resolution to Uhaul‘s air in renting the auto transporter is to refund the 26 foot truck rental for Calgary to Seattle and provide a credit for the truck rental from Seattle to Corona California. Unfortunately your staff, which specifically included youAt the time of my payment repeatedly ignored my request to verify that my truck information was correct. The truck has always been a four-door quad cab Dodge 4 x 4… I pointed this out to the staff repeatedly upon renting the transport that the information in the system was wrong. This came back to haunt me after I’ve been repeatedly told that I could pick up the transport hauler on Sunday morning, the staff would help me attaching to the 26 foot truck and everything was complete At the time of my payment repeatedly ignored my request to verify that my truck information was correct. The truck has always been a four-door quad cab Dodge 4 x 4… I pointed this out to the staff repeatedly upon renting the transport that the information in the system was wrong. This came back to haunt me after I’ve been repeatedly told that I could pick up the transport hauler on Sunday morning, the staff would help me attaching to the 26 foot truck and everything was complete when the decision was yours as the general manager both Tanner and Samantha blamed the staff and you for not double checking and confirming and said I should be compensated… Now that the decision seems to be Samantha‘s she has taking a 180 and is denying responsibility. This is shameful and the reason Barlow has the reputation that it does dating back a number of years. It would save everybody a lot of time and money to simply credit my rental of the truck between Calgary and Corona. Everyone seems to be ignoring the fact that this is not my fault, I have been upfront transparent and proactive while Uhaul has not only broken their customer agreement but also put me in a position of having to spend the time and at least $2000-$3000 to have my truck transported from Calgary to corona because of time constraints which were entirely Uhaul‘s fault. I hope you will reconsider this proposal and save every One involved a lot of time and embarrassment in the process. I’m asking for the bare minimum and resent the fact that your own staff has gone from turning against you when it was your decision to now turning against me when I’m not standing there in person. This is a regrettable experience and I’m hoping that levelheaded Uhaul employers, area managers are corporate will One involved a lot of time and embarrassment in the process. I’m asking for the bare minimum and resent the fact that your own staff has gone from turning against you when it was your decision to now turning against me when I’m not standing there in person. This is a regrettable experience and I’m hoping that levelheaded Uhaul Decision makers or, area managers well step in and peacefully resolve the unfortunate mistakes made by Uhaul and its representatives in this particular case. It cost Uhaul virtually nothing to make this right… And considering it’s gonna cost me out of pocket cash at least 2000 or $3000. I believe this is the right and most expedient way to handle this so we can all just move on instead of being forced to escalate to corporate involvement and potential small claims or legal action which may expose Uhaul to triple damages and attorneys fees in the end. Regards, KURT ONEILL 425-773-8778
Kurt O | Overall ExperienceYour staff who checked me in was very exceptional please promote her
Godslove B | First ImpressionsI bought two locks for the storage doors because of the ice on the road around storage doors, we couldn't unload the truck. I fell twice there. It is a serious safety hazard. We decided to go to another storage facility. I returned the locks and they told me that i would see the credit for locks later but never received the credit on amex. Please issue my credit of $22.
Erkut S | Overall ExperienceThe parking lot is so full of thick ice it’s basically a dangerous skating rink and I almost fell multiple times. In freezing weather below zero there were dogs chained up outside on the ice barking. The area where you pull up to unload and enter the indoor storage area was full of trucks and trailers empty and in the way. There was a trailer parked diagonally across two spots so my boyfriend had to pick it up and roll it out of the way so that we could pull our truck in and unload it. The carts at this location are awful with bars all over them instead of flat carts making most of them useless when moving. The place was under construction, dirty, and most of the lockers down are row were broken off their tracks. After I checked in with the girl at the Uhaul front desk the lock was still on the door when I started to unload my truck. The door of the unit was broken on ours and the employee had to fight with it for over fifteen minutes while we stood and waited. All this time the clock was ticking for us to drop off the Uhaul at a different location after we unload it. Frustrating. The staff did their best but the facility is poorly maintained. Way too many vehicles parked there, almost no room to drive around in there with a car let alone a truck. No parking really at this location. Awful experience.
Alexandra F | First ImpressionsAm very upset with our whole experience yesterday. With all the paperwork to get the truck and with the uboxes. There was a lot of time wasted trying to get the uboxes. And trying to get the trailers hooked up to the truck. We were told that the truck would be ready and all hooked up, which it wasn’t. And the second time we went back for our second trailer of uboxes, it was the same all over. We were told to wait with the trailer, but then I was told to go into the office to release the trailer for us. Once we were at the second uhaul centre, the setup was not set up for the uboxes. The boxes are put on one at the back to open, the other one is on the side but you could not pull the trailer into the loading area and had to unload outside. The unit I rented was broken so they moved us to a different one further away from the door. When we brought back the second trailer, there was someone in the other bay so we had to wait until they were gone because we couldn’t open the second door because there wasn’t room. Once we able to start unloading, we were going as quick as we could. We had two more items to unload but we were told that they were closing and we had to leave. They wouldn’t even let unload the last two pieces. We were told that they were open 24 hours but they were closing at 7:00 and it was past 7:00. But we were never told they were closing. I was not told when I rented the unit or when I picked up my swipe card. We had to bring those pieces back to my place and unload them there. And I don’t have room for them but we had to return the truck and uboxes so they had to come here because I am not paying to move them again. Overall, I will not be using uhaul to move out my things. I will rent movers to do so and will not recommend uhaul to anyone after this experience.
April S | First ImpressionsA worker helped me remove a frozen lock from the back of my Uhaul truck so I could get it unloaded. Very helpful staff.
James H | First ImpressionsAlways a pleasure doing business with UHaul.
Nathan M | First ImpressionsUHaul allowed someone to use my email address which out verification. The SPAM email did not include a unsubscribe option which is a legal requirement in the EU.
William H | First ImpressionsBetween losing items & not having 24 hrs access, which I paid for. Getting blocked in the yard in -20'sC weather when I had my small dog with me. Staff being rude to me & my helpers. Running over a hitch that had been placed in front of our tires
Terri H | Overall ExperienceIt took several hours to get past some e flag issue that was never explained to get into my unit I reserved online.
Kellie B | First ImpressionsOverall very good experience!
Tracy E | First ImpressionsIt seems to be a global issue in Your offices that Ive encountered. You have some staff in advanced stages of life trying to navigate their way through your computer systems, whether it be Uhaul Rentals or Uhaul Storage the checkout times are ridiculously long. I stood in line for no less than upon check in. I cant help but think perhaps an easier format be implemented or invest in more in depth training for these staff, as She was indeed a pleasant person. However I will also say this 1 employee made sure she went above and beyond to make sure I wasnt charged for the truck not starting that morning and getting Me into 2 storage lockers when 1 large one wasnt available, and for free the 1st month. one of the other yard staff even cleaned the truck and cargo hold without charge. So yes I would definitely recommend this facility, just have some patience with the counter staff, which I know patience comes in short supply during a move ha ha ha, I would have rated "Excellent" , the reason I didnt is at the feet of Corporate Uhaul not at Customer Service level, which seems typical of large corporations, the ones raking in all the dough are usually so verrrry outta touch with the People who earn them their luxuries, which is sad because I bet most of those great employees are probly making minimum wage or close to it, the financial tides need to turn to reflect the People not the Greedy Corporations!!!!
Allan C | First ImpressionsOverall the best experience dealing with Uhaul.
Pearl O | Overall ExperienceThe lot was very congested but when asked the vehicle was moved quickly. The lot was very icy but I understand the temperature had been up and down for over a week
Barbara S | First ImpressionsIt was very difficult to manoeuvre the trailer around the lot. Explanation was not given if fully about what exactly happens when you go to storage area. I went to my locker and a security strap was still on my locker and I did not have tools to remove it. I had to call someone to come as the lot was full of ice snow and water to walk through was difficult. When I opened the locker the alarm went off. Someone turned it off but quickly went about his work and out of my sight. I wasn’t sure of what to do. Although this was my experience the staff friendliness and prompt service made up for it.
TAMARA T | First ImpressionsCommunication could be better.
James S | First ImpressionsAgent changes our reservation saying we don’t need the storage unit that big. We needed a big one and when the stuff doesn’t fit the y sat they don’t have bigger units and we have nowhere to put our stuff. Will not use uhaul again
Michaelle A | First ImpressionsI wasn’t advised of the non 24 hour access of my storage unit when I originally signed up, and I didn’t know that I had to swipe my access card to check in/check out. Just a little information would of been nice
Benjamin S | First ImpressionsThe staff were amazing, friendly, and helpful! My only issue with the facility was due to security of the site ( The area can get kind of scummy, and it did cause my wife issue to the point she wouldn't go alone) And because of this very same issue, the facility was often blocked off and locked due to security concerns, good on the staff for realizing that was necessary for customer safety, but kinda negated the 24 hour secure storage access portion. The facility was great, the staff were phenomenal and we will 100% be using this location in the future!
Troy D | Overall ExperienceArrived to pick up our uhual at 8:30. Doors locked no one there. We ended up not getting out uhaul until 9:45 when someone finally arrived to open. We also paid for a dolly, but there wasn't one in the uhaul.
Kylie K | First ImpressionsThe pad did not work to prevent the alarm. The day I wanted to move out, Nov 12, the elevator wasn't working I had to change everything the rental of the Uhaul and workers for Nov 13. However things worked ok next day. Thank you, Mariam
mariam w | Overall ExperienceThanks for a great place and helpful staff from renting pods, trucks and storage for any occasion!!!!
Ramona L | Overall ExperienceFirst time storage rental so nothing for comparison. Ended up using the unit for about a week and only 2 days of actual storage.
Teresa M | Overall ExperiencePas de chariot de disponible, ascenseur brisés, impossible de rentrer avec un camion dans la cour pour décharger le camion de déménagement. J’ai du annuler ma réservation de storage et aller voir ailleurs
Patrick B | Online Move InNeed friendlier and more helpful staff. Waiting 15 minutes while they figure out your card isn't acceptable. Lots off staff moving trucks around but very little in the office.
dan M | Overall ExperienceHard to grade as a first time user with nothing for comparison
Teresa M | First ImpressionsAt the time of move-in the alarm went off several times while we were inside because some people did not enter their code when coming into the building. At 7 pm when the location was closing I was still in the building and by myself. I knew the location was closing but didn't expect the alarm to go off. When the alarm went off it startled me and caused me to have a panic attack. That was due to a previous experience at my workplace when my alarm code was not yet activated so entering it cause the alarm to activate which led to police being dispatched with weapons pulled. Fortunately other family was there for me to contact. When I called them my daughter was told by an employee that it was because the building was locked but our code was entered so we were okay to be there an police would not be sent. Other than the alarm issue, the move-in was exceptional. It is also impressive to see the recycling area to reduce stuff going into the landfill and helping others obtain possible needed items.
KATHY S | Online Move InZaman and his team are very friendly and very willing to help you with all of your moving needs. We had a great experience with this Uhaul location and we will continue to use their services in the future. Thank you!
marlie v | Overall ExperienceIt was very hard to drive in due to all the equipment all over the place no organization when it was time to move out there was only two trollies for everyone to use so I had to carry a lot of my stuff. There was a mixup with my first payment and The manager would not come down to talk to us staff was not helpful at all
Margaret W | Overall ExperienceVery well organized and staff very helpful Thanks, Mariam
mariam w | First ImpressionsHad several bad experiences previous to this. For example I thought I had reserved a unit at Barlow Trail, drove from Edmnonton 4 hours with a 15 footer U Haul truck, hired two young men from your moving company, arrived around 3:30 pm and was told there was no reservation for me even though I had spoken 3 different staff in 3 different call centres who told me that my unit at Barlow was reserved but staff at Barlow said it was not. I was forced to go across the street to PS Storage and pay an outrageous amount for a unit. I was quite angry at U Haul and while write the CEO later. This time the experience at Barlwo was much better. I was served by manager, first name Shea who is excellent to deal with. Thank you.
Edward S | First ImpressionsFaced a small issue of having limited access hours on Thanks Giving.
jagadeesh m | First Impressionsthe overall rules of uhaul are archaic , the staff are un-personable and unhelpful , ( with exception to one young lady named Hillary ) my TIME - as a paying customer , seams too be , COMPLETELY AND TOTALLY INVALUABLE AND DISRESPECTED most of the staff seamed confused , disorganized , and disinterested , and they were slow to react , or actually help in anyway and they did not make any of our interactions efficient , or intelligently executed , in anyway mostly because , they were bound by the companies policies , the overall feeling that I was left with , was that , I was an inconvenience , and a chore to have to deal with , as a customer of theirs , my view and overall experience could be summed up by saying that , - high school students doing a school project on how to rent a space , and execute that transaction , would do a better job , I will rent trucks ( with trepidation and anxiousness out of pure necessity going forward , but I wouldn’t use uhaul storage space for free going forward ) thanks for nothing at all
DAN F | Overall ExperienceThe person that checked me in had no idea what she was doing. She kept asking other staff for help and it was clear from their reaction that it's a regular issue and that they did not feel like helping her anymore
Stanislav A | First ImpressionsJust need more staff in the office so people are not standing around so long
Karen R | Overall ExperienceSuper nice staff, really helpful!
Ricardo B | First ImpressionsVery slow customer service.
Fahad B | Overall ExperienceThe staff at this location are amazing.
Adriana R | First ImpressionsThere was a very awful smell coming from one of the storage units near mine .. it almost smelt like something was rotten. But other than that, clean facility. The traffic was always nuts around the parking lot and there are not enough carts if more than 3 people are moving at the same time (which happened a lot).
Eric D | Overall ExperienceSays 24 hour access but cards didn't work. And then after talking to a worker they actually lock everything up at 10pm. Which is kind of a bummer. But overall friendly and a well taken care of place!
Mark P | Overall ExperienceIt was super busy, waited over an hour just to pick up my keys. The parking lot had way to much vehicle traffic making it hard to access the storage loading docks.
kyla a | First ImpressionsDuring busy times, there should be someone who will assist in moving some trucks or other vehicles blocking the way so the vehicles who needs access to storage or needed assistance on trailer installation will get through easily.
GONZALO D | Overall Experiencealways easy to come and go. I was in an out of my storage unit quite often and there were never any issues. The bathroom was clean, the staff helpful and friendly with the check in, check out process and very accommodating/helpful when I was out of province and had someone else access my unit
Charlie D | Overall ExperienceGreat service
mabil s | Overall ExperienceThe unit and hallways were very lit however one time I was in the storage unit alone and near the back inside and the hallway light went off so I was completely in the dark in my unit. Was a bit of a hastle to try and get it back on while being surrounded by boxes.
Helena T | Overall ExperienceHorrendous. I will do everything in my power to see this facility close
Maikol S | Overall ExperienceI stored my stuff there for 6 months and my stuff was safe and nothing was stolen. I went to rent a trailer or a van/truck and there was a 20 person line up to get service on Friday at 4:30pm. I waited in line for 30 minutes and the line didn't move so I decided to go home and try to move the next day. The next day I went to go rent a trailer or a truck and the service people said they couldn't help me. I went to Home Depo to rent a trailer for $28. I went to open my storage and there was a lock put on so I couldn't open it. I had previously paid the rent bill so there shouldnt have been a lock on it. I had to run around the uhaul place to look for staff to help me and managed to get my stuff moved. There were no dollies for me to use. I went to check out and they didn't want to reimburse me for the extra month that I paid. They said I should have moved out before the 28th. Now they are going to keep my money.
Timothy M | Overall ExperienceThis location provides timely service unlike most locations that often feel understaffed and leave you waiting in line for quite some time. The process was simple and completed in a very timely manner. This is the most cost-effective storage solution we could find in the city and it is located in a very central location. I’d definitely recommend this storage solution to others. Thank you Barlow team!
marlie v | First ImpressionsTHE manager Nick WENT ABOVE AND BEYOND helping me with the moving
MARY R | First ImpressionsThe door into the. Storage is bend. Have hard time open and close it. There was a uhaul truck parked in front of the unit. So that I had to get someone to move it. The Spaß is parked full with uhaul trucks. Is hard to drive around with a big moving truck. Not convenient.
MARCO G | First ImpressionsMy 72 year old mother rolled her ankle coming in the storage unit place and not one employee actually gave a crap.. the manager was too bizy worried about whether doors opened and closed and stuff like that.. told her she had to go into the office to fill out a report.. my mom is 72 just moved here because she lost her husband (he passed away) and was treated like crap.. I asked for ice for her ankle as it was swelling up already and brusing and the guy said sorry we don't have anything like that on site.. so I took my mom home to rest and ice her ankle well I came back to move her stuff out if the unit.. was told anyone in the office could do the report.. I came back to file a report and got told only the managers can do that and she left for the day.. Belle was the one I talked to she had emailed me a few time ect this happened on the 13 of July still haven't heard back about anything.. out of Provence rates are way over priced for someone on a pension and needing to move for financial reason and because she lost her husband.. you guys should be accommodating for that kind of situation..
Jamie M | Overall ExperienceVery helpful staff
Collin R | First ImpressionsThanks to Michelle! at the Blackfoot Calgary location for arranging this and all else she has done for me in an emergency move for a single mom destitute. Michelle is great! handles large volumes of stressful clients; all with such energy and unruffled. Thanks to zaman and nick (your gm) about arranging the storage. Ron bezanson ron bezanson
Ronald D | Overall ExperienceVery personable and helpful staff members
DAN F | First ImpressionsBig line ups for a long time
Christy H | Overall ExperienceIs this a joke? How can I rate this storage facility when I was denied access to it? I made my online reservation weeks before my moving date, when I arrived to store my belongings, I was told that the reservation was not valid and that the facility didn't have any more units available. I was shocked and utterly disappointed, I asked to speak to a manager and was given the 1-800 number, I called this number and explained my situation, I asked to get this resolved withing 24hrs and I was hold that somone was going to call me but NEVER HAPPENED, this was the worse experienced. I would NEVER recommend to stay at this facility. Erik
Erik B | Overall ExperienceThe unit we were in allowed a huge accumulation of dust to enter the unit and all of our stuff was dirty when we removed it. Further the security system on the unit did not seem to be working for almost the whole duration of our time there which made us feel very uncomfortable with our stuff there and no alarm in place. The staff were great and the prices reasonable.
Nancy L | Overall ExperienceThe front staff and the storage unit staff where wonder you work with
Ellen P | Overall ExperienceYard staff were helpful, but overwhelmed. Desk clerk was completely overwhelmed with the volume of work. It appears there was generally a lack of training
David T | Online Move InStaff were freindly and helpful. But my wife reserved a drive up storage locker online and when I arrived the unit was not available and our reservation was lost. The only units available were on the second floor as far away from the elevator and loading dock.
jason d | First ImpressionsCalled the local uhaul number and waited on hold for 56 minutes, which is unacceptable. also was unable to add insurance at the time of booking so a lock was not waiting for me upon arrival
Sarah O | Online Move InMichelle was absolutely amazing, so much so that I have already spoken to several people on how satisfying my experience was and how she made it that way. I know she usually works out of another location and I will follow her if and when I need services again from U-Haul.
David L | First ImpressionsStorage space we got with our package even though they gave us a 26ft truck. It was one 5x10x10. Called and booked a second 5x10x10.. when we got there from edmonton the Reservation was still not completed. Storage lots were not saved. Did not have lockers big enough to accommodate our truck.
Brent R | Overall ExperienceWhenever I went to my storage unit I commented on how clean it was. The staff was always polite and helpful. Bev
BEVERLY R | Overall ExperienceThe entire staff at the Barlow trail location where absolutely fantastic!! So friendly and helpful !!
Ellen P | First ImpressionsThe employees park theirs cars on the dock spots. They refused to take the car out of the spots where it was supposed FOR CUSTOMERS TO LOAD /UNLOAD TRUCKS.
RICARDO C | Overall ExperienceThis was hands down the worst customer experience I have ever had. I will never use Uhaul again. Happy to discuss further on a call. I can be reached at 5878918030.
Una h | First ImpressionsUpon renting my unit and being assured move in was complete, I attempted to access my unit within my access time. Sadly, I was denied. I spent the next hour on the phone outside of my prospective locker trying to gain access, but nobody was able to help. I was told to return the next day during office hours. The following day I returned to the store, where they issued me a swipe card and assured me I would have no issues moving forward. Which was great, until I showed up last night in desperate need of accessing my items in storage. Again, my pass code didn't work, nor did my swipe card. Luckily a kind gentleman let me in the building, where I went quickly to my unit and unlocked it to discover THE UNITS AREN'T EVEN ALARMED! DEALING WITH UHAUL has been the most useless experience ever! Not to mention the HUNDREDS of dollars I've had to pay due to their broken promises again and again. I'm very fed up
Mary L | Online Move InThe whole moving experience was easy. Storage facility was easy to access. Staff were available to help if needed but gave you your space to move out in peace. Will definitely recommend this storage facility to anyone looking to move in. I personally had a wonderful experience here.
Praisy E | Overall ExperienceI had my stuff their for two years while I worked internationally and the staff was great my locker was clean and all my stuff was dry absolutely no water damage. Thanks U-haul it's nice to be back in canada
Paul H | Overall ExperienceThe computer system was down so we had to wait half a day to get in. The facility itself and staff were good. The website was trash though.
RICHARD C | First ImpressionsI had to postpone my moving due to system's issue.
RICARDO C | First ImpressionsKristen was amazing in checking me in on time. She was super helpful as she made sure my swipe card worked for self storage as I was having trouble with it at check in. She was super friendly and cared about completing my check in so I could have my hired movers get started right away without wasting any time. There was another tall gentleman(don’t remember his name) inside the self storage facility as well who was super friendly and helped us with any questions we had regarding storage and our container. Would recommend this place to anyone looking for moving trucks and storage and would use this same place again if required.
Praisy E | First ImpressionsThey guy at the desk was very helpful and did a great job sorting things out for me
Mike L | First ImpressionsWorst experience at Meridian Barlow trail. On top of that I still received an invoice after the fact that I had check out from my free one way moved a month ago. I check with U haul why I am being charge and they couldn’t figure out why I am still being charge. They can see my account has been closed a while back. They call Barlow location in Calgary where I rented and she was told that they didn’t know I had checked out a month ago so they decided to charge me for rental plus a delinquent fee.
RANILO R | Overall ExperienceGeneral manager was an amazing professional with extremely well customer service skills.
Nathan H | First ImpressionsStored my motorcycle 🏍 here in Calgary coming from BC, wasn't informed that fluids have to be drained before storage, had to drain leftover fluids out in the cold -26 degrees, besides that everything was awesome! Staff was friendly.
Mark M | First ImpressionsWhen reserved storage I did not know I was being quoted US currency rates. When I reserved for mover I was told I would only be charged for the hours I used, I did not. When I call the local number for Calgary I never actually spoke to a local representative, I ended up being transferred to a call centre.
Lorna S | Overall ExperienceI was extremely satisfied, even when I had issues they were taken care of quickly and efficiently. The staff at Barlow trail u-haul were friendly and helpful.
Maureen H | Overall ExperienceGreat place to rent
Dean H | Overall ExperienceOften the swipe card machine didn’t work saying error or it didn’t work when it was below 7 degrees or windy. The front sliding doors weren’t unlocked on time and the garage doors often weren’t unlocked by mid morning. Found ourselves constantly going to the office to get things taken care of. Big time waster. I hope I never have to store anything again for it’s inconvenient
Liz D | Overall ExperienceI appreciated having access to moving carts. it would have been nice for there to be some sort of supervision as people were using more than one cart and there were none left which delayed my ability to move stuff out of my unit. My storage unit was clean, well lit, and heated. It made for a good overall experience. Thank you
Jana C | Overall ExperienceStaff is friendly however they need to work on their accesses I haven't been able to get into my locker with my card or code since I got it, I've always had to go to the desk tell them they tell me its a error with their system and there's nothing they can do so just sit there and let the alarm go off. So if somebody broke into my unit they'd just assume it was me and I pay 150 a month and I can only access my locker during store hours and thats it. This has made the move in process very very very hard
Tonilyn R | Online Move InIn the short time, I was a Uhaul customer (for storage space), I found the facility clean, better than average rates, and the staff were very helpful. The only drawbacks were the long wait times for customer care (by phone) and I also found that the storage rate no longer fit my budget. Thank you all for helping to make my Uhaul experience a good service, one that I would recommend.
jade s | Overall ExperienceYou're not asking the right questions. Your location is fine... but uhaul has horrible customer service over the phone and I will NEVER EVER support the company in any way (storage, trailer moving vehicle) if I can at all help it. I find it sad because the people working at the physical location a1re really wonderful.. its just the company I have a problem with. I spent countless hours on the phone being given incorrect information with very unfriendly tones. Thanks to Jake and the other staff on location.
Kristen B | Overall ExperienceMe gusta el hecho de que todo esta muy limpio y si ya no nesecitamos el estacionas nos devuelven el dinero esta es la segued a ves k uso sus servicios
Maria M | First ImpressionsVery nice place for storage, and access to each of room you'll be wanted.. thanks you uhaul!!! 👍👍👍
Rainbow B | Overall ExperienceYour rental vehicle has demands I do not need at a regular rental agency. Even after having stored and paid on time my rent for my storage unit for almost a year and a half, your employee refused to honour my rental reservation made online after not providing her with more then 2 numbers to contact me. So I had to go and rent at another rental location to pick up some of my items in the storage.
Henk V | Overall ExperienceI have not been told I can return the vehicle after hours and, therefore, have been charged 3x compare to my payment. This is the last time I dealt with uhaul.
Vyacheslav S | Overall ExperienceThank you for being calm and professional in a pandemic
William W | Overall ExperienceThe young woman at the front counter was very friendly, knowledgeable and helpful. She made the whole experience very positive.
VICTORIA W | Overall ExperienceThis is the worst customer service experience that I've ever had and I usually don't complain. It took months to resolve a minor issue because the location's manager didn't notate an agreement he and I made. It ended up making it difficult for anyone to assist me because they couldn't act on word of mouth. Please advise the location's manager to be diligent about making notes every time he speaks with a client. And also to have better communication.
Nigel C | Overall Experiencebad communication from staff. Very unhelpful and they messed up my bill. Have been trying to contact the location for a week now and have no response back. Not impressed at all.
NAFEESA S | Online Move InUnfortunately I experienced a lot of miscommunication, and misunderstandings throughout. When I knew that we weren't going to make it in prior to closing, I phoned the storage facility to discuss options. I was informed on the phone that my father could check me in early, collect our pass and after hours access code, and that we could arrive and unload after hours. Upon arrival, my father was told this wasn't the case and we'd have to return the following morning. Had the information been communicated over the phone when we called, we would've altered our plans accordingly. The following morning, my reservation couldn't be retrieved. Apparently the system wasn't able to locate any reservations using confirmation numbers, and we needed to set up a new reservation. Once checked in, the facility is well maintained, and the process fairly straight forward.
Adam S | First ImpressionsI love the promotional even for first time customers getting a buy one get one free month. U-Haul definitely made my move and temporary storage less stressful for me on the long term. Thank you so much :)
Alexander R | Overall ExperienceMore staff would have been helpful - 1 h waiting in line, with sometimes only one person having to handle all the customers ( And that at 9 am at the proposed pickup time); Also - don't see point of onlinecheckin, which we did, if check-in for uhaul and storage still takes over 1/2 h at thecounter. But on the other hand: courteous and helpful staff at checkin - storage manager Even took time out from her busy schedule to show us the facilities, which were clean and well maintained. Overall- quite good experience despite wait time! Thanks.
Max M | First ImpressionsI was promised a drive up storage unit on my initial call. They put me at the far end of the building which added 3hours to the move, so far, and probably another 3 hours on the way out. The guy at the front said he would give me 24 hour access but the swipe cards did not work. When we saw the storage, we knew it would be difficult to fit the 26’ trucks belongings into it, so the we told the Afterhours lady and her suggestion was to “pack better”. We had to stack items do we could climb because I’m not 12’ tall. The $10 lock they threw in does not make up for the nonsense that I endured. If there was any other option, I would be using it. Not once during truck pick up or storage, did an employee leave their seat to help me.
Nicholas E | First ImpressionsYes I’m impressed with the storage and i have no problem recommending U haul
arlene m | Overall ExperienceThe staff at the Barlow Trail/Meridian Road location are the best to deal with.
Karen C | Overall ExperienceOnly issue was my key card was not recognized on first visit. Other than that great experience.
tiana c | First ImpressionsNo real problems. There was once that they called us to come look at the unit as they thought water might have gotten in. But it was fine. The place was rediculously hard to contact on the phone under the old management, but I never tried to contact them since the change of manager. We had asked them to put new weather stripping on the door but they never did it.
Timothy D | Overall ExperienceI was guaranteed so many things and absolutely nothing worked out. It was nothing but a complete headache. From having to travel an extra 3 hours on my moving day to pick up a trailer in the opposite direction- to the business being closed and had to go to another location. To being promised a storage unit, and a reservation was made to find out it was not. And had to call around and find my own storage unit- to be told that I had a ground level storage unit.. and then showing up and being told no I do not. No compensation was given on UHAULS end .. I will never use the company UHAUL again.
Krystal M | Overall ExperienceMy comment you won’t be happy about ,After driving your truck for 8hrs from kamloops to Calgary and then finding out that I would have to unload my belongings off a 20ft loaded truck ,on the first floor ,go up a freight elevator to second floor down a couple of hallways to the other end of the building ,as that was the only 10x15x10:bays that were left when I had reserved a space way back at the first part of august somebody should have informed me of such , being That I was coming from along way away and not just across town looking for a storage space ,you could have reserved Me something on the ground floor. I am not a happy camper
Richard C | First ImpressionsUhaul moved our stuff from a uhaul truck into a uhaul storage unit. They just threw everything out of the truck into the unit. There was water damage and rodent damage and so many of our items were destroyed. The staff was not helpful or honest. It was an awful experience
Linda H | Overall ExperienceMichelle was more than helpful, courteous, and friendly. She is customer oriented and an asset to your business.
Lorene J | First ImpressionsExcellent service always at the Barlow Trail location. My reserved unit had been given away to another customer but I was given a bigger one to use for the free month that was included in my one way 15 ft truck rental from Grand Forks, BC to Calgary AB. I only need it for less than a month so it was a good arrangement for me.
Karen C | First ImpressionsI enjoyed my check in and registration time with Michelle Primo. She was highly professional, quick and helpful. She has such a lovely positive attitude and she truly understands customer service.
Nicole B | Overall ExperienceI pre Booked the storage and was greeted kindly the booking and payment was super easy and the staff showed me how to use the access card and and where my storage locker was
TERRI M | First ImpressionsExcellent team , little glitch in the central system, other wise great. The account manager Valerie handled it like a pro...
AL-KARIM W | First ImpressionsLong line up due to COVID 19 but I can understand the additional safety precaution put in place to ensure the safety of everyone
David A | Overall ExperienceGreat friendly staff both Nick and Jack ! Unfortunately, my my access is not working . It says not checked in .. I have called in , goes to central number .. have not been able to connect. I need some one to call me ASAP to correct the situation .. Thanks
AL-KARIM W | First ImpressionsVery helpful,
mike j | Overall ExperienceI absolutely hated this entire rental experience from the day I first arrived. So glad to be gone from this train wreck
Wayne C | Overall ExperienceThe best u-haul place I ve ever been to! Very friendly and helpful staff. They even helped me back my trailer to the loading dock.
Zhidong C | First ImpressionsI love everything about your business, except the parking lot. The entire process was great until I got to the actual move in. I arrived in the loaded van (I rented from you) to find the parking lot jammed with a tracker-trailer various sizes of moving trucks, vans, and trailers. It was bedlam. You have to wait to load in, in a long line of people returning equipment? That's not efficient. When I drove around the end of the building to access the storage facility from there, we had to get out of the van and move your trailers out of the way to be able to get through. Your staff is fantastic 100%. Your entry process and parking lot are a gong show 20%. Your average is 60%. I will recommend your business, but I will make sure people know it's not easy to access (on busy days).
Janice D | First ImpressionsYou all are good to me
Derek M | Overall ExperienceSuper clean facilities, helpful and flexible staff - highly recommend!
Manuel B | Overall ExperienceOnly thing I didn’t like is the door latch was tricky to open. Cut my hand once. Probably should wear a glove when using the sliding latch. There is a technique to opening the door on my specific unit where you have to lift it slightly in order to open the latch but everything else was perfect.
Eric W | Overall ExperienceGreat vibes very helpful. Affordable rates
mike j | First ImpressionsThe younger girl that was working was extremely rude and seemed unhelpful with the lady setting us up who was new and didn’t know what she was doing. The whole experience was pretty uncomfortable.
Jaime R | First ImpressionsI had a positive experience. I recommend Barlow Uhaul.
Patrick C | Overall ExperienceThe only complaint I would have is this facility has too many vehicles at one time parked in there yard. They were constantly blocking the unit too which I occupied. It took only making an advanced phone call and things were cleared but it was still a pain for both parties.
jay p | Overall ExperienceGood service
Marianne G | First ImpressionsEven under the current circumstances facing us, you provided everything we needed when we needed it. Thank you!
DAVID C | Overall ExperienceI want to save I had amazing experience from the store staff but once we got to the storage lockers the guy was being unhelpful when I couldn’t figure out how to get in and was talking to me like I was dumb. Very rude and unhelpful. Loved EVERYONE else though!!
Brooke M | First ImpressionsOnly issue was security card never worked.
Chrissy C | Overall ExperienceLine up are very slow understaffed
HOWARD G | Overall ExperienceOutstanding customer service by the young gentleman (forgot his name sorry!) He was on the ball, polite and the facility was clean. He should get a raise or be promoted. Probably the best uhaul employee I've dealt with.
Kayleena S | Overall ExperienceI left in middle of COVID 19 but I was made to come in and sign my cancellation because I was told we had to review the locker together it never happened just went in and signed. could have done that by fax instead of traveling 90 minutes ( moved) and dealing with the public. I understand normal times the procedure seem to put me at an uneeded risk especially since we needed even look at the unit.
Alicia E | Overall ExperienceBusy location, sometimes understaffed...you all keep on pushing! Keep up the good work!
michael f | Overall ExperienceThe rate increase during the downturn was the hardest part of this experience for us. Other than that we enjoyed our stay . Thank you for your help, we would use your services again for moving and storage.
paul g | Overall ExperienceKeep up the good work!
DAVID C | First ImpressionsThe staff (except 3 (Michelle, Jake, Wyatt) are the only good things about Barlow location) were very poor service! My unit was blocked 90% of the time I was there by trucks or trailers, then when the snow hit, and started to melt it froze my door shut, to which they then tried to open my door with a fork lift and put a hole in it! This location makes me NEVER want to use uhual again, and neither will any of my hundreds of family and friends! I’ve tried to resolve my issues many times with little to no luck! And I will be contacting head office with all the pictures and complaints I have with this location AGAIN!!!
Whitney B | Overall ExperienceThey walked us through the process, stress free move in and always a smiling face, even after a long busy day... one of the best in North America, quick and friendly.
David N | First ImpressionsOur stuff was stored because U-Haul shipped 9 U-boxes across Canada on an open flatbed (uncovered) in rain. Illness (cancer) prevented us from being able to empty the shed for 4 1/2 years. Great cash
THERESA L | Overall ExperienceI find the approach of Donna the GM and Valerie - Foolhardy, racist and downright stupid. Such people in high places are the reason of company's downfall.
Janak B | Overall ExperienceCustomer service wise it was incredible. Only thing that could have made my experience better would’ve been if there were more dollies available to drag my stuff down to the storage bin.
MITCHELL S | First ImpressionsAt the Barlow Tr store, both Sharla and Michelle provided first-rate customer service. The only hiccup was the storage unit that I believed that I had booked online turned out not to be booked.
Peter L | First ImpressionsPaid $170 for two weeks of storage because "Uhaul does not pro-rate".
Kristen K | Overall ExperienceThe move in went very easy, the unit was clean with a rodent trap in it to protect my belongings and the move in was made easier with carts available at the loading dock.
Shelley S | First ImpressionsGot one free month because I used your services from BC to Alberta. Thank you. I was 4 days past due and had to pay 200. + as you do not pro rate your storage. Found less expensive service elsewher.
James L | Overall ExperienceMy items were moved in by uhaul from a uhaul truck rental I had that was picked up and towed because it was listed as abandoned. I have not had anyone call me back EVER.
Linda H | First ImpressionsSomeone needs to sweep all around those outside units it's disgusting how many nails and screws I found with my time being there which was almost five months I ended up with three flat tires $$$
NIgel H | Overall ExperienceGood service. Helpful in spite of how cold it was outside.
David B | First ImpressionsExperience is based on human interactions. While 1 employee Lewis went above and beyond to help, the stupidity of Valerie and Donna Bond, the GM knows no bounds. I am going to rent elsewhere.
Janak B | First ImpressionsVery kind
carlson k | First ImpressionsTechnical support team was a home run. The staff at their Barlow location in Calgary were all friendly and made things easy and quick.Would definitely recommend. You have definitely won my Buisness.
Geo C | First ImpressionsThere are long waits for help at the counter — renting anything or asking questions. So many rules about everything, rudely enforced. You will always be treated like you are in the wrong.
VICTORIA P | Overall ExperienceFinal bill was well above the quote. Service was good. We will use your services again.
James L | First ImpressionsI had a very positive experience at this site. The staff are very helpful throughout the process of renting the storage locker to renting out the truck to move items.
Linda G | Overall ExperienceVery busy place, but they do extremely well and are there to help.
Sherwin S | Overall ExperienceProrate monthly rent rates by days so that when you leave mid month, you don't loose an entire months worth of rent.
Dan E | Overall ExperienceI stood in line for 53 minutes to sign one paper. Not enough staff at this location. When I got my storage locker I was told I would get the first month free as I rented a U-Haul, I never got a month
Michael G | Overall ExperienceSo friendly and worked with me so i could move in fast without feeling embarrassed by my situation!
Courtney C | First ImpressionsThe staff was excellent. Tip of the hat to Valerie. She was wonderful. However I was stuck in the elevator for 40 minutes and was delayed from using the elevator for about two hours!
ANTHONY C | Overall ExperienceSuch a great service haven’t dad in Sydney, Australia. Wish they have that too.
Jewel K | Overall ExperienceVery friendly and efficient service. I had no issue dropping of my trailer and getting my storage locker. Very helpful staff.
Desmond S | First ImpressionsStaff was knowledgeable and helpful. Busy facility had a bit of a wait in line waiting to speak with staff.
Richard E | Overall ExperienceGreat service, thanks Michelle!
Robert B | First ImpressionsAfter hours the parking lot access is plugged. Other storage areas, i.e. Sentinel Storage do not have this problem.
Terry K | Overall ExperienceHappy with the service
Blaine W | Overall ExperienceVery good service and super super clean facility. Great access. I would return and recommend that place to people without hesitation. Great team
SIMON O | Overall ExperienceGreat experience except for the crowded yard. Access to the storage at times was awkward due to uhaul trucks parked at it.
Blaine L | Overall ExperienceThe manager was very helpful and addressed all my concern in a professional manner. I had a bad customer experience in Toronto, this location left a much better impression.
Andrey S | First Impressionspicking up my vehicle one lady was very pleasant and appropriate.dropping off three gentlemen in the back we're very rude disengaged andbe working with people. Nobody even took my keys or checkedveh
james B | Overall ExperienceBusy but. Good service
VIKRAM P | First ImpressionsMy reservation for storage was problem-free and ready for my move. Clean facility and helpful staff.
Blaine L | First ImpressionsAll the staff was amazing yesterday when we returned our Uhaul and packed a storage locker. Belle who helped us both times was exceptional and extremely helpful. What an asset she is to your company.
Elizabeth W | First ImpressionsCall me for an honest review
Christopher P | First ImpressionsGreat service
Jaye H | Overall ExperienceI need more than 200 characters to tell the story of how awful my U-Haul experience was. From first phone call to check-out it was horrifically inefficient. My possessions were stored. 1 star for that
Ruth B | Overall ExperienceGreat service
Uuganbaatar D | Overall ExperienceThis location is not secure at all. Some of my belongings were stolen from my UBox at this location.
Ricardo P | Overall ExperienceMichelle is amazing help...
Pornploy S | First ImpressionsAll the staff at Uhaul were very pleasant and helpful! Thanks for making a stressful time a little more bearable! Rich de Man
rich d | First ImpressionsI like the fact that a 1 month locker rental was included in the out of town tailer rental. This made the move easier.
Daniel B | Overall ExperienceCustomer service was great at this location.
Varun D | First ImpressionsAll staff that I encountered were helpful and professional!
Eric H | First ImpressionsThe storage space is clean. The manager Valerie did mention the slide door was jamming up and hard to close. Valerie said she would fix it at free of charge. But I need to leave a key with her. I will
jenny b | First ImpressionsGiven the staff shortage the front service worker was calm, courteous and attentive. The yard worker was so helpful. He brought our UBox over via forklift and placed in a way that made offloading easy
Debbie L | Overall ExperienceStarted when I called before my move and waited on the phone for an hour before speaking to someone at the location. Waited in line for an hour when dropping truck off and to get storage unit -dirty
Lisa W | Overall ExperienceI had a very negative experience with this storage location and have no intention in coming back. The office is extremely unorganized and most times there's a ridiculous line up that wastes my time.
Matthew K | Overall ExperienceThe facility and all the people that work there are super friendly and hard working.
Paolo C | Overall Experiencegreat service and friendlfystaff.
Frances E | First ImpressionsGood for the most part. But the counter administration service is the slowest uhaul ever visited. Clerk spent average 10-15 mins per customer. I waited 1 hr. finally my turns to beings contract works.
JEFFREY C | First ImpressionsWe waited in line for over 40 minutes in line just to be helped. The line was at least 10 people long behind us...and there were 2 people working (once the one came back from her break.)
Mackenzie S | Overall ExperienceI used to rent a storage unit & during that time it was total CHAOS for accessing my unit but now !?? I am treated with respect & courtesy & service has improved tremendously Thank you for everything
Eric M | First ImpressionsGreat place very secure excellent staff
Cody C | Overall ExperienceNot enough staff in the desk. Had to wait an hour in line.
Andre L | Overall Experience-parking always a hassle, which makes moving in/out a pain -charged me a full month even though I was only in it 2 days (I know I should have read the contract) -never properly staffed -unorganized
Catherine N | Overall ExperienceThe staff did not know wher to locate my U-Box.One desk staff spent 15 - 20 mins loking for my U-Box, and for Paul. She did not know the location of the Box # o; Took another 10 mins to locate the Box
yves g | Overall Experiencethe truck was filthy. our 15 ft truck was 45 min. out of town. we then ordered 20ft van . 100.00 more for ferries. not very impressed bill and sharon white
William W | First ImpressionsGood service but inventory management system needs work
Jaye H | First ImpressionsThe people are very helpful and nice.
carol a | First ImpressionsThe billing system is awful, we were over billed by three months. Our delivery date was missed totally with no phone calls, it ended up taking a week to have our Uboxes returned.
Bobbi C | Overall ExperienceProbably the worst customer experience just because of organization reasons. The is no match between the available spots in the system to the actuall units. Needed an employee to go physically to go
Nir S | Overall ExperienceI didn't visit the facility but the customer service was exceptional.
Maurice L | Overall ExperienceWe have used this location several times picking up a Ubox that was transported from Ontario and both times the box was still bolted closed, luckily we had the tools to undue the bolts.
Amy W | Overall ExperienceThe staff went above and beyond to ensure my needs were met especially Nick and Donna thank you very much
Gail C | Overall ExperienceLate equipment and misinformation caused one day delay and extra cost to us which u-haul refused to reimburse.
ramin k | First ImpressionsActually, I didn't visit U-Haul facility in Calgary because I received my Ubox in my address. I'm satisfied with U-Haul support and the company helped me a lot in my move to the city.
Giovani R | Overall ExperienceThe u-Box worked out for me. However the access locations on site for my U-box were not under covered. So if it rains or snows, it would not be a pleasant situation & harder to unload my items.
Jerry c | Overall ExperienceNeed more staff and the lady that helped me took forever cuz she didnt know the software to well. So I would say more training on knowing there software.
Nadine C | First ImpressionsU-HAUL on Meridian Rd Calgary always been a very good place for storage servicre, besides too many vehicles (U-Haul trucks) blocking access to indoor storage units !?!? Everything else is perfect
Eric M | First ImpressionsThe queue was very long , waiting to be served but once my turn came, I was very happy with the service the young guy gave me, he gave me more time and was very helpful and courteous.
Svitsai C | First ImpressionsMy experience with Uhaul was a series of mix-ups and miscommunications that left me vowing never to use the company again. I strongly suggest taking your business elsewhere.
Brendan G | Overall ExperiencePaul, who delivered my U-Boxes to my home, was friendly, efficient and helpful. A pleasure to work with him.
Susan D | Overall ExperienceEverything was great the entire time i rented my storage space. I can't think of a single complaint. Thanks for everything.
LAWRENCE M | Overall Experiencethe lady that helped me was very nice and friendly. the guys in the yard were helpful as well.
Jeffery H | First ImpressionsThis location kept charging my card random amounts($1300+ In over charges). Took almost a week of me calling for someone to get back, claimed I would be refunded. Still waiting with a maxed out CC!
Samantha B | Overall ExperienceDonna bond at this location was very helpful in dealing with any and all issues. It was very nice to have been able to put a face to the name for once. Keep up the great work Donna
Matthew J | Overall ExperienceWow, everyone I have dealt with at UHaul for this entire year 2018 has been shady. The managers at this location are useless cowards who hide upstairs from customers.
Barb B | Overall Experiencevery poor customer service. no regard or value for the time of the person. the rep has no idea how to use the computer software system and i spent 2 hrs to just return the trailer and get my stuff in
sohrab m | ReservationWe spent about 20mins when moved out of the storage unit trying to let the staff know. Then on our cc statement we have been billed an additional two months. Impossible to get staff on the phone!
Bobbi C | Overall ExperienceAurora, Ont office excellent. Calgary office seemed confused. It appears that your computer systems are poor & communication problematic. We were asked for our credit card information over 5 times.
Greg C | Overall ExperienceSimple and easy
ANDREW D | Overall ExperienceAtrocious experience. I had to spend 1/2 an hour waiting on an employee that was clearly not properly trained try to work through an archaic system, then ended up with the wrong locker.
Brendan W | ReservationThe staff were super helpful and very nice but overworked and understaffed. They need more people there to run their business properly.
Stuart R | Overall ExperienceWe had a mixed experience. Half of he people we worked with were excellent and half were very rude. One guy named Jordan did a stellar job both times we dealt with him and deserves to be recognized.
Jordan G | Overall ExperienceWaited in line for 60 minutes the first time, 30 minutes the second time. I was only 3rd in line. My Uhaul box couldn’t go to Edmonton forcing me to pay $340 extra renting a 15’ truck. Never use Uhaul
Steven C | Overall ExperienceThanks
Florencio N | Overall ExperienceThey was very good Experience to me, I Quit my job because the company didn't pay me, so I was Having problems to Pay my storage, I talk to the Manager an he gives me the chance to pay it Slowly,
jose b | Overall ExperienceHe was great! Helped me with everything and was quick also!
Spencer M | ReservationThanks
Leah F | Overall ExperienceThis was the worst customer service experience I've ever had to deal with. I would never recommend this location or the Uboxes.
Troy G | Overall ExperienceSTAFF MEMBERS VERY GOOD AND FRIENDLY
David B | Reservationsystem of calling in to the US is broken called October 21 to advise of the move out, Oct 25 autopayment went thru, called oct26, no response,emailed no response,went to store for resolution
Deb S | Overall ExperienceVery helpful staff
Florencio N | ReservationNone
JOSUE M | Overall ExperiencePoor organization. Ubox not picked up, billed after it was picked up. People on phone call centre poor communication with location. 4th year of renting, every year has problems. Not returning again.
Sarah P | Overall ExperienceDisorganized rude , not friendly Same thing on return
lisa b | ReservationHad to wat about 15 mins to be helped but that is only minor complaint
Patrick R | Overall ExperienceVery friendly and professional.
NICOLETTE S | Overall ExperienceThe uBox was not ready to be picked up when I arrived and I had to wait a hour for the staff to load it on a trailer for me. I had called ahead and was assured by the call center it would be ready.
DOUGLAS G | Overall ExperienceUhaul staff were more then helpful and really helped me when I was I need. I would definitely recommend uhaul to friends and family
clayton v | Overall ExperienceI reserved a storage unit for Oct 11th. And when I went there the unit I wanted was not available. I'm really hoping I still don't get charge..
Brigitte S | ReservationUboxes were delivered 4 days late, after repeatedly lied to by staff that they were coming the very same day, when we were actually able to get ahold of staff. Literally wasted 20hrs of time waiting.
KRISTINE B | Overall ExperienceThe place was a zoo, there were Uhaul vehicles everywhere blocking areas & people in, it was too busy & chaotic. I was not impressed with the storage facility
Camie O | Overall ExperienceI have contact twice regarding my storage and have yet to get a call back regarding closing my rental, though I did get some emails about being in arears
wesley p | Overall Experiencewait too long to be serve, they move too slow when you have places and things to do.
Errol S | Overall ExperienceThe staff at this particular U-Haul they were unbelievably helpful and kind and caring about me and my journey. i Would very much recommend this one. I feel the staff are the best. Great workers.
michelle p | Overall ExperienceI am still enjoying uhul customers benefit. Thanks!
MUSTASA S | ReservationVery helpful staff.
Ahmed A | Overall ExperienceVery helpful and friendly.
NICOLETTE S | ReservationThis company is very disorganized and service is very poor. Will never use them again I would not recommend.
Peggy M | Overall ExperienceNot enough parking or access to storage units, needs redesign. Staff not able to direct with such a bad setup. Never an easy time getting to storage unit. no refund when out early. Wouldn’t use again.
Tamra B | Overall Experiencevery disapointed with this company, totally disrespectful and unsympathetic. dont return calls.
Sarah S | ReservationCalled 24 hours in advance to have our ubox picked up. Arrived at our scheduled pick up time to then wait 45 minutes for someone to tell us it wasn’t ready and there was nothing they could do.
Darren B | Overall ExperienceStorage was fine but the location was too busy and not staffed properly . Could be a better layout as there is not enough parking you have to park 3-4 blocks away to get to your storage unit
Enesa H | Overall ExperienceI also rented a truck to move and was completely shocked at the long wait ( 1 hr) in a line up to get it. It was understaffed for such a busyday! Check in online did not help the process!
Michelle G | Overall ExperienceVery congested yard. Other than that it worked perfectly.
Andrew L | Overall ExperienceI was almost satisfied with the service but after buying a lock and unpacking everything I was unable to lock my unit because of a faulty bent damaged slider that locks the door!!
Colette O | ReservationI understand this is a Busy Facility but I had problems when I had originally booked my storage unit to come out, Then they threatend a lien of me There needs better organization and management involv
ken f | Overall ExperienceVery unorganized. I had reservation and confirmation and was told they didn't have the truck or the storage unit for my belongings that were already loaded. I had to go to another storage place.
Judie L | Overall ExperienceWas very busy there when we arrived, the staff worked hard to accommodate everyone. The store closed at 5: pm but the staff stayed until all customers were taken care off.
Stephen C | ReservationThe staff were very helpful
Grant C | Overall ExperienceThanks for everything.
GEORGE B | Overall ExperienceThis was the worst experience of all the rentals I have utilized. They didn't have either the truck or the storage unit the had been verified and confirmed. They had no excuse or reason.
Judie L | ReservationLost track of our pods when we arrived to another city they didnt know where they were. Multiple times when we arranged access to our box they were not ready. Took 5 days for them to pickup boxes.
david a | Overall ExperienceFacility is very clean. Staff is very helpful. WE rented storage from them it is a little more than we wanted to pay as we are senior citizens.
Fred D | ReservationThe staff tending to the rental trucks & trailers always block access to the lockers docks & many many many times I had to park away from the dock & carry my goods a fair distance & couldn't get out !
Eric M | Overall Experiencereserved ground level easy access, was told the person didn't move out as planbed and had to LUGGGGG 26' worth of stuff to second floor with an elevator that wouldn't work. worst experience ever!
Daddrick D | ReservationGreat experience!
Adam H | Overall ExperienceOutstanding service
avery m | ReservationAll went well. No complaints but one suggestion on the car trailer I was towing behind the 26' uhaul moving truck. There are chains to help hold your vehicle down, straps would be much better.
tracy n | ReservationI guess the thing is some of the staff that I first dealt with happen to be very well informed and friendly. But the following day the one lady was not to friendly. Kinda rude Infact
michelle p | Overall ExperienceFacility overrun with trucks, trailers, etc. making it very hard to access the storage units. Loading zones at storage unit building usually occupied by rental trucks due to lack of parking. Headache!
JOSH C | Overall ExperienceTERRIBLE CUSTOMER SERVICE - they are terrible! customer is their last priority
JODY B | Overall ExperienceN/A
DEBRA L | Overall Experiencenot able to access facility even though I paid for 24 hr access. I had called the facility 5x only to deal with US.office in Arizona. Calls NEVER returned. No refund issued. no room to complain!
Gigi P | Overall ExperienceWe would like to acknowledge Brent at thr Meridian Rd location for his special care and attention to our Uhaul needs. We had last minute issues but with his help we managed to get our rental and carr
Grant B | Overall ExperienceMy u-box was suppose to be ready for pick that I scheduled at a certain time but the trailer did not have a cover over one tire and it was not strapped down so we had to wait ~ 1hr for them.
melissa g | Overall ExperienceU-haul, in general, couldn't give me any information with regards to where my u-boxes were in Canada once they left my pick-up location, but they did arrive on time and were quick to let me know.
mary a | Overall ExperienceVery unprofessional service there. I will not recommend this place to anyone I known.
Ye H | Overall ExperienceOddly enough, these questions don't apply to me this time. I didn't go to a U-Haul facility and I have no idea what the access hours were. Your service was excellent, everything handled on the phone.
kevin c | Overall ExperienceWe used the u-box's to move our son from Victoria to Calgary. Both delivery and pick up was so efficient. Service in both locations was excellent.
lindy m | Overall ExperienceI don't have any issues with the storage facility but I have issues with booking help off the website and being charged in US dollar. I will not recommend to anyone to book off the website.
slivia g | Overall ExperienceOne bin was in front if the other door so I couldn't open it. Didn't fork lift it onto my drive way. So I had a VERY hard time getting the items out. A couple items collapsed onto of me because of thi
taralynne L | Overall ExperienceEvery one of these employees were helpful in every way. Even helped me with 1 small item that was really heavy. This is huge as I am a woman with 2 herniated discs. Usually get BS I cant be responsibl
William G | Overall ExperienceI appreciate all your help bless all the staff at UHAUL
kristen f | Overall ExperienceYou guys have really nailed it. Great service, great prices, great facility.
Karen V | Overall ExperienceU Haul staff were friendly and helpful. And pro-active with any issues that arose. I would use the U Box again and again if needed. Having someone else drive was pivotal.
Lea A | Overall ExperienceI don't know why you guys keep hounding me regarding the storage locker that we moved out of 6 months ago. I also don't understand why there Is an outstanding bill of 1500. Very poor service.
Tony D | Overall ExperienceThe shipment was supposed to be in Calgary May 26. When I arrived May 27 it was not there. Extremely annoying. UHaul did offer fair monetary compensation; therefore above average but not excellent.
ted r | Overall ExperienceExcellent as usual - thank you
sonja m | Overall ExperienceFantastic customer service. Was constantly impressed with all employees
Haylie W | Overall Experienceour u box arrived safe and sound once again... thank you very much
kim w | Overall ExperienceWas difficult at times to access the unit as vehicles and trailers were parked around it.
Harold V | Overall Experiencehi
nat f | Overall Experience.
Sarah G | Overall ExperienceWaited almost 3 hours for my ubox and trailer. there was apparently logistic issues they accidentally unloaded and misplaced my ubox. there was general chaos with all the people there.staff overworked
Jason K | Overall ExperienceVery clean and new indoor storage. Friendly and helpful staff. Only complaint is that the overall layout makes for a congested loading ramp, but we were never completely prevented from gaining access
carey h | Overall Experience