Customer Reviews for U-Haul Moving & Storage at Beechmont Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Beechmont Ave

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Harinder N.
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The truckwas running very bad, it said on the mle

AMBERLY H.
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When I went to pick up my truck, the information in the U-Haul computer system did not match my reservation. I had reserved a truck, a furniture dolly, and an appliance dolly. The woman who helped me said there was a trailer on there. I didn't reserve one and it didn't show one on my reservation online. She took it off on her end. Then it was only showing a furniture dolly. I handed her my phone and pointed out the two dollies that I reserved. She glanced at it and said "Yeah I got that it's the trailer." In the meantime, the manager, Steve Torbeck, was at another register and answered a personal phone call, on speaker, while there were other customers waiting to be helped. He proceeded to have a loud and angry conversation with a woman I assumed to be his wife, about a car battery she was buying. He said to her "I think I'll kill the next person I see" and then hung up the phone. Then I guess he received a text from someone, I suspect an employee who wasn't coming in. He said "And I'm sick of this...female too." He clearly wanted to call her something else. So the next customer stepped up to the register and gave his name and what he was there to pick up. Then this man, the MANAGER, said "Oh, you're my next problem of the day." He was not joking. He was a complete jerk and loud enough for everyone in the store to hear him. I have never encountered a more unprofessional person in my life. I definitely will not be returning to this store. I understand when things are busy and stressful. I've worked in customer service for many years. Being stressed out is not an excuse for such unprofessional behavior. I'm grateful that the woman who helped me was nice.

Josh S.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Randy M.
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6 miles charged $7 for gas

Christopher I.
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Customer did not leave a comment.

Paul G.
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Customer did not leave a comment.

Craig L.
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Matthew C.
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Customer did not leave a comment.

Tina P.
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My only concern is I was charged for approx. 30 miles over what I actually had done.

Christina C.
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Customer did not leave a comment.

Joe B.
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Customer did not leave a comment.

Brett C.
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Charged me for late fees that were not late said it was 8 days late and only had it 8 days total so how could it be late. I ask for a total print out of each day but did not receive it

Yomira C.
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Customer did not leave a comment.

Kara W.
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Trailer was dirty. There were only two people on a busy Saturday morning.

Edward H.
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Customer did not leave a comment.

Jared T.
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Customer Service was not good Very Bad Return experience

Scott B.
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This location is convenient and has all the supplies we need. Service is lukewarm at best. Truck was filthy when I picked it up. Spent 30 minutes cleaning it before I could start loading. Climate control fan work intermittently.

Shelby O.
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I called twice to ensure my U-box would be pulled, and it wasn't even on the schedule. The owner threw his phone on the counter when he realized it hadn't been pulled and that he'd need to do it. There was another man working, but he wasn't able to help with checking people in or run a forklift. Overall, the service we received was very unprofessional, and other guests apologized to us for how we were treated by the staff.

Marilyn N.
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Customer did not leave a comment.

Brian F.
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John F.
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Angus S.
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Shayne G.
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Customer did not leave a comment.

Gary D.
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Customer did not leave a comment.

Michael N.
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Customer service was great. Truck was brand new and very modern. Needing a way bigger location in Hamilton Ohio. Very small location there and had to drive many miles for equipment.

Carol S.
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A window of the truck rattled like it was going to fall out the entire time I was driving. It was a distraction driving a truck that I am not used to. I called two days prior to pick-up to add a dollie to my order. When I arrived to pick up the truck, the dollie had not been added. Despite the fact there were 50 dollies outside of the building, a customer service rep walked around for 10 minutes looking for one with a specific number. I was paying movers by the hour and this cost me money.

Jessica J.
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Customer did not leave a comment.

Linda H.
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Customer did not leave a comment.

RICHARD C.
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Customer did not leave a comment.

HEIDI-INGE B.
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Return was quick, thorough, and uncomplicated, which was greatly appreciated as we were very tired.

edward H.
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Contact free was slow counter was quicker after waiting 20 minutes for some one to answer in chat then they reject my photo. Keep people in the store please.

Marilyn R.
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all the pics etc were a bit challenging in the dark when I returned....and when we left also. We think we recorded the temperature gauge rather than gas. Just a lot of new things....and we are old! But I think we basically got it done.

Gary S.
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Customer did not leave a comment.

Brandy B.
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When I made the reservation it was at a location close to my friends house so we wouldn't have to pay a lot for milage but your company changed to the beechmont location which caused me to go over the miles I put down. When I spoke with the owner at the beechmont location he was rude & said there was nothing he could do. I don't feel I should have to pay for the extra milage because you changed the pick up location

Jeremy L.
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Customer did not leave a comment.

Patricia S.
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Customer did not leave a comment.

Leonard G.
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the windows on the inside were dirty. I could tell, the windows were washed but during subset there was a firm that made driving very hard.

Anthony D.
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Customer did not leave a comment.

Denise D.
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Early pick up option is very helpful but the associate seemed a bit grumpy to help me. He wasn't rude, just not entirely cheerful. I chalked that up to being 0730. The young lady who checked the truck back in was extremely pleasant and thorough.

Michael B.
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While checking in, the guy checking me in, his tag said he was the owner, was having trouble with the photo app on his cell phone, . When he had to retake the picture his comment was “god damn it, “ then when he was still having issues, he commented about the “fucking” phone. Not language I would expect over a counter while doing business.

Wendy T.
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Customer did not leave a comment.

PAUL B.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Cynthia C.
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Truck was not clean which was especially disturbing during a pandemic. Demetrius was awesome on the return!! Fantastic customer service!!

Candace G.
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This location was amazing. My original reservation was to pick up at a local place called Team Grinder at 1902 Sutton Ave Cincinnati oh 45230. I was shocked when I arrived and I was informed by one of the co-owners that they were closed yesterday and only worked with Truck Share. Where the customer picks the key up out of the box and returns the same way. This business is a scam. It smelled of marjiuanna. It was blatantly obvious they are doing illegal activities and using the uhaul rental as a way to look legitimate. I called the Uhaul Corp store on Beechmont and thank God they were able to help me and we went straight there and were treated so good. They also told us that they know all about Team Grinder. They said Uhaul corporate will do nothing at all and customers keep coming to them after having the same experience I did. I will tell you now that I have and will continue to post on social media that this authorized Uhaul dealer is a scam and illegal and encourage our neighbors and community to avoid and only go to the Beechmont location. I would have to assume this can't be good for the Uhaul name and can't figure out why you would let anyone use the Uhaul name.

Brenda A.
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Customer did not leave a comment.

Donald M.
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Clean the windows on the inside.........they were filthy! Other than that,all employees were very friendly and the van drove like a 'champ' !

Terrance M.
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Customer did not leave a comment.

John B.
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Thanks guys, you made this very straight forward and simple.

Adam J.
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Customer did not leave a comment.

Tiffany B.
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Scott E.
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Sam C.
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John S.
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Charles W.
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Jason L.
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The gentleman who waited on me was extremely rude and downright nasty. You could tell he was in bad mood. When a customer rang the buzzer for assistance he yelled "You don't have to ring the fucking bell, I know you're there!" He asked for my license and when I handed it to him, he snatched it out of my hand. He is obviously hateful, spiteful and miserable and should not be working here.

Stephen M.
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Everything went very smoothly

WILLIAM L.
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Customer did not leave a comment.

Larry S.
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Customer did not leave a comment.

Stephen B.
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Slow service upon arrival. Does it really open at 7?

Michael M.
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Trailer has an electrical short in the wiring Light worked off and on..

Michael G.
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Mask wearing is optional?

Shawn B.
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Great service!

Jimmy S.
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Customer did not leave a comment.

David R.
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The staff was not very welcoming at first. I was standing at the desk waiting to be attended to, and the attendant walked in after bringing back Chick-Fil-A, and didn't say a word to me for about 2 minutes while he got the computer up. This was a bit awkward. He was very stoic once he did start talking to me. He was helpful in the sense of explaining everything to me, he just didn't seem very enthused that I was there. It still won't make me use another service because I like U-haul overall.

dottie J.
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Customer did not leave a comment.

Derek S.
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N/a

Laura N.
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Customer did not leave a comment.

Deborah C.
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Everyone was very friendly and helpful.

David G.
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Customer did not leave a comment.

John R.
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I thought the process was easy and the value was outstanding. Been a long time since I've needed a truck or trailer and was 100% happy with the service.

Lawrence S.
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Customer did not leave a comment.

Wendy T.
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Customer did not leave a comment.

Jim G.
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Tyler D.
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Jimmy S.
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Russell D.
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The driver's side door did not close all the way and was slightly open during the move.

Elizabeth L.
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Customer did not leave a comment.

Sarah B.
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Add aux cord capability to your trucks and make it easier to adjust mirrors.

Kenneth W.
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Customer did not leave a comment.

Nathan B.
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quick service - thanks!

James A.
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Jacob was very helpful with the rental and he was very helpful clearing up an associate's billing blunder.

Frederick G.
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Customer did not leave a comment.

Robin S. | Overall Experience |
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Customer did not leave a comment.

Jonathan P.
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Customer did not leave a comment.

James L.
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Unfriendly and not helpful with my questions. They are the face of your brand. Be truthful about the charge for a one way that is mandatory 4 day rental even when you stated you only needed two days. I was told to turn it in by 10:30 am and I would only be charged for two days, which I did. Later to find out it was not true. Two day rental $699 for a 10' ft truck, really! I have rented 3 trucks in the past 18 months. VERY disappointed in U-Haul!!

John R.
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Not that come to mind. Perfect experience from my side.

James D.
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Customer did not leave a comment.

Domingo M.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

Justin W.
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Upon entering the office, no employees were around. After waiting a minute I took upon myself to look out the side entrance into the garage. That's when I was first greeted by Jacob. Jacob was far from pleasant to deal with from that point on. I felt as if I was a huge inconvenience to him.

Thomas B.
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Customer did not leave a comment.

David S.
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Jimmy S.
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Leo U.
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All good

cynthia M.
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Customer did not leave a comment.

Jessica M.
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Kathryn S.
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David M.
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Happy to take back the dollies, but wouldn't take back the unused boxes because I couldn't find my receipt. I'm in the middle of a friggin' move and things are a little disorganized. Guess there's a big black market for hot UHaul boxes, who'd have thought it? Spent $200 there in the last year for equipment and boxes, won't be back. Hope that extra $20 you made off the boxes I'll be recycling helps you through "these difficult and unprecedented times", because you won't be getting my business ever again

Sharon B.
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Nohing. The owner, Steve Torbeck, was welcoming, friendly and efficient. He made returning the equipment very easy. He is definitely an asset to your company and will definitely recommend this location to anyone in the future.

Rob R. | Overall Experience |
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Great experience. Would use U-Haul again for any storage I need.

Tammy L. | Overall Experience |
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Customer did not leave a comment.

julia p. | Overall Experience |
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I would so recommend this particular UHaul because it was everything that I could ask for in a storage unit. For the last five months I had to use one of the climate controlled spaces in between moves. When I closed out the space and unpacked my things, it was as though I had stored them in my home. Perfect, no mold or smell! Steve and the staff were courteous and helpful.

Patty A. | Overall Experience |
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Very helpful and reasonable pricing to meet your moving/storage needs.

Derrick D. | Overall Experience |
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I wish the facility had a master key for the provided lock. I almost had to call a locksmith when I thought I lost the keys in the moving process.

melody p. | Overall Experience |
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Customer did not leave a comment.

Derrick D. | First Impressions |
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I very much appreciate the free month of storage. It’s very helpful with a complicated move!

bethan c. | Overall Experience |
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Customer did not leave a comment.

Bob R. | Overall Experience |
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Great place with excellent staff.

marvin s. | First Impressions |
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No issues encountered. Process went very smoothly

John H. | Overall Experience |
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Really nice facility. Staff very nice and helpful to all of my needs. Would recommed using when in need!

danny d. | Overall Experience |
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none

ron p. | Overall Experience |
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The team at this store knew my needs better than I did! great experience, Thank You!

Brenda R. | Overall Experience |
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Only problem was never was able to set up my online account, had to call every month to make payment. A bit of an inconvenience waiting on hold and such.

Nicholas Z. | First Impressions |
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Everyone at this location is amazing. We've been here so often during our move. We recommend this U-Haul location for all of your moving and storage needs.

Gary H. | Overall Experience |
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Employees were very friendly and helpful even though it was Mother's Day....

Mary w. | Overall Experience |
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We would use your facility again. Thanks.

Harmony R. | Overall Experience |
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Great place easy access.

diana W. | First Impressions |
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Very hey

FREDERICK H Z. | Overall Experience |
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The installation texted a very very good job

Maureen B. | Overall Experience |
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Very knowledgeable and helpful staff. I would definitely recommend this facility.

Christopher I. | Overall Experience |
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Quick, friendly service.

Christopher I. | Reservation |
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Very helpful. Truck check-in was easy (and paperless!) The guy walked us to our storage unit, showed us how everything worked. Good folks.

Douglas B. | Reservation |
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The #1 choice is Uhaul

latrisha m. | Overall Experience |
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I am not pleased that I got charged twice upon getting my storage unit and was charged for unknown late fees. The issue was resolved, 2 WEEKS LATER, but should not have happened in the first place.

naomi s. | Overall Experience |
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Great storage facility!

ERIK E. | Overall Experience |
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Nothing but great things to say about the facility and people!

benjamin s. | Overall Experience |
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*advertisement said 10x10 storage room 84.95; was charged 109 plus all fees. * Learned I had no access after hours, was told I didn't pay 'extra' for this service. *Mouse ran in front of me in Hall

No reviews have been submitted for this location.

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