Customer Reviews for U-Haul Moving & Storage at Beechmont Ave

6,763 reviews

8210 Beechmont Ave   Cincinnati, OH 45255
(W Of 8 Mi Rd)

(513) 474-0446

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(513) 474-0446

8210 Beechmont Ave
Cincinnati, OH 45255
(W Of 8 Mi Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Roger A. 
Rating:
5.0

The U-haul online equipment description doesn't accurately describe that the 6'x10' trailer with ramp isn't actually 6' at the back where the ramp connects. When I realized this while attaching the trailer and saw that it wouldn't meet my needs, the location was very quick and accommodating to provide an alternative trailer that let my needs. The main U-haul information provided needs to be updated.

David D. 
Rating:
5.0

Nothing that I can think of.

Dorne D. 
Rating:
1.0

Customer did not leave a comment.

Madeline J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Have used this location for several moves; always choose to go here because I've always gotten such good service.

Rick B. 
Rating:
2.0

I booked online and feel totally taken advantage of when it comes to the size of my storage unit and a ton of hidden fees on my rental as well. Now I have to find a second storage unit somewhere else and I will never be considering Uhaul again.

Madeline J. 
Rating:
5.0

Customer did not leave a comment.

Geoff R. 
Rating:
5.0

Customer did not leave a comment.

Arthur G. 
Rating:
4.0

tell on the unit what ball size you need for proper hook up, had to find newer unit to confirm

Scott C. 
Rating:
4.0

I was happy with the equipment and service and would recomend this location, my experience was very good.

RICK H. 
Rating:
5.0

Customer did not leave a comment.

Lea T. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Steve Torbeck runs a tight ship, so I cannot see anything to improve. Also he recommended to me another local U-Haul location to store things in because he had no spaces available. The Milford location is very nice and I rented a space there.

Frank S. 
Rating:
5.0

Nothing

LADON N. 
Rating:
5.0

The staff are amazing, super friendly and very helpful. The lady that helped me was very kind and caring. Will definitely be coming back!

Logan J. 
Rating:
5.0

Very good custer service people at both Beechmont and the drop site in Fairplay Colorado. Friendly and helpful. The equipment ran perfectly and was very reliable.

bill F. 
Rating:
5.0

Both counter people were very helpful, knowledgeable and friendly checking me out and back in.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

Truck was great. Moved out of 2 Units very dark and no elevator these are on the 2nd floor. Weekend Manger Steve needs a new job! What an unpleasant person.

Susan K. 
Rating:
4.0

Customer did not leave a comment.

KENNETH J.  |  Online Move In 
Rating:
5.0

We use Uhaul quite a bit for trailer rental when doing landscaping projects, home projects, etc. The location here on Beechmont always has what I need, the staff is helpful and very accommodating. Love having the convenience we need so close. Keep up the good work!!!

Phil M. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

It was very easy to return the truck and the employee was very efficient.

Fernando R. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Great people to work with

NIKKI B. 
Rating:
5.0

Customer did not leave a comment.

Balamir A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Gene P. 
Rating:
5.0

Customer did not leave a comment.

Allyson B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very easy to schedule. Pick up and drop off was a breeze.

Asia B. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Jon T. 
Rating:
5.0

Very personable, professional and incredibly efficient

mark L. 
Rating:
5.0

Super smooth experience

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Heather W.  |  Online Move In 
Rating:
5.0

I had an excellent experience.

Michael J. 
Rating:
3.0

The clerk didn't acknowledge me at all when I gave her my name. She was immediately head-down in her computer and I had to ask if she in fact had the reservation. She rattled off all the information so quickly, I had a hard time understanding her at all. Didn't ask if I had questions or thank me for being her customer. Customer service needs work.

Diana R. 
Rating:
5.0

Customer did not leave a comment.

jim H. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Great experience

MEYER D. 
Rating:
5.0

I will say the same about this drop location as I did the pickup location.professional very helpful and great service.

Harry W. 
Rating:
5.0

everything worked out great

James C. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Fantastic gentleman. He was efficient and thorough. We were in, unhooked, and out in just a few minutes

Randolph F. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

Customer did not leave a comment.

Kitty M. 
Rating:
5.0

Exceptional service again

John F. 
Rating:
5.0

Service and exchange was efficient...took less than 5 minutes

john O. 
Rating:
5.0

Everything went well!

STEPHEN S. 
Rating:
5.0

Hailey was extremely pleasant. I've used this place a couple of times and she has helped me every time no I think. Every time she has helped me, she was great. She's very, sweet, and nice, and knows her job well. I'm always in and out quickly with her. It makes my experience their pleasant because it always goes so smoothly. Make sure you don't loose her as an employee! Thanks U-Haul.

Adam R. 
Rating:
5.0

I just dropped the truck off after hours and it was easy enough.

ANDREW H. 
Rating:
4.0

"Check Engine" light was on and engine ran a little rough when idling. Otherwise, no issues.

Brian F. 
Rating:
2.0

I didn't have air conditioning for more than half my trip and it was 2k to rent it

Christopher C. 
Rating:
5.0

Steve, the GM, was very helpful and gave great service. Everyone I interacted with was excellent!

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
1.0

I take out the ONLY insurance offered to me and then when I have a accident i a told nope that insurance only covers the bottom half of the truck. Absolutely a scam and bullshit. I will be filing a small claims suit this week against the GM and uhaul. There is zero mention or acknowledgment of any other insurance I could have taken out. Who would get car renal insurance for the left side of a car and not the right side. That is exactly what uhaul is trying to do. The “gm” is a unprofessional d bag. I since have seen the 1.3 stars and I see why now. I will be giving a review everywhere I can to make sure as many people know t use a different location.

David H. 
Rating:
4.0

Everyone was friendly and helpful.

Terri N. 
Rating:
5.0

The team there on Beechmont always go out of their way to recommend proper equipment, help ensure it is safely hooked, and super friendly! They are usually busy with all of their repeat customers - no surprise there.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

The trucks steering was out of align. But cant beat the price! Thanks!

kyle J. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Nothing just keep up the great work, you fit me in last minute on a busy weekend and recommended the best equipment for the job, only place we rent uhauls from!

BENJAMIN J. 
Rating:
5.0

Customer did not leave a comment.

Tricia T. 
Rating:
5.0

All Employees and manager at this location are very friendly and knowledgeable

Kevin T. 
Rating:
5.0

Fast and efficient experience. Friendly staff!

Daryle K. 
Rating:
5.0

great customer service thanks guys see you soon...

HEBERT C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

donna A. 
Rating:
5.0

Excellent service both on pick up and drop off. The girl at drop off was so incredibly pleasant and friendly. You don't get that too often these days. Thank you!

Matt N. 
Rating:
4.0

Typical U-Haul experience. Nice and helpful staff, plenty of Vehicles to choose from but truck was dirty. Grass clippings in the cabin and a coffee mug with oatmeal / puke maybe was spilled in the bed. Trash was also in the bed.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Ethan P. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
1.0

Lost the keys to the truck I was supposed to take. Did not provide me with the furniture pads I was supposed to receive

Aaron S. 
Rating:
1.0

Van was clearly not cleaned and someone had put crude stickers on the back windows of the van.

Leeann W. 
Rating:
1.0

The U-Haul location on Beechmont Avenue in Cincinnati is wonderful five stars all the way around. Initially I reserve mine online at Queen city storage and tried to use your online function and it was horrible. Wasted an hour waited till Beechmont opened and then my experience got much better.

Brent A. 
Rating:
5.0

Employees are especially great to work with. Very knowledgeable and accommodating.

Chase W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great customer service. The employees were eager to assist in getting me onto my project.

Tony J. 
Rating:
4.0

I realize there is a small sticker inside trailer (that I did not notice when packing the trailer) that indicates it is NOT waterproof. You really need to tell customers this so they are aware. There was water on the entire floor upon arrival after driving in a rain storm. A few items were soaked and/or wrecked. And how the heck does UHaul make trailers that ARE NOT WATERPROOF. Poor construction to day the least. Very upset and disappointed in the lack of quality from that standpoint.

Daryl C. 
Rating:
5.0

Customer did not leave a comment.

Joyce M. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Store was very busy but staff managed workload well. After hours turn-in was difficult (phone app malfunctioned) but it appeared to be a known issue by the customer service staff and is being addressed

Broderick S. 
Rating:
5.0

Easy pick up and drop off process. Fantastic staff at this location.

Antony K. 
Rating:
5.0

Everything was great. Extended our rental for an extra day and manager worked with us. very professional!

frank M. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Steve Trebek is always there very knowledgeable and very helpful I have recommended him and you all to a lot of friends.

Ricky R. 
Rating:
5.0

They help with all my issues

Elnathan R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
4.0

Customer did not leave a comment.

Whitney M.  |  First Impressions 
Rating:
5.0

Job well done

Mark N.  |  Overall Experience 
Rating:
4.0

Major problem with no elevator to the second floor for loading / unloading. Potential customers should be informed of that before selecting a unit.

Charlie M.  |  First Impressions 
Rating:
4.0

Hallways need more frequent sweeping, too many cobwebs and spiders. I stepped on the same piece of string often. There was a rat poison box in my unit, however, the mice did get into my storage bag dry goods,flour pasta oatmeal, and had a feast. It would be more convenient to enter with only ONE card swipe Hallway for the 150s sensor light is very slow. As a woman, I walked in the dark hallway too long. Thank you

Eleanor L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jenni S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NATALIE S.  |  Online Move In 
Rating:
5.0

So far everything has worked so well. Easy to use, convenient and clean! Especially appreciate having the carts available to use!!

Heather b.  |  First Impressions 
Rating:
2.0

The doors often did not work or worked without needing a pass card...letting anyone in. We received two free mos for two trucks we rented. The 2nd month we were told only a very small unit was available. We rented large trucks and were supposed to receive comparable size storage. There actually was more than one large unit available. It was at that point we decided to discontinue any storage there. Very disappointing.

Margaret H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Solomon W.  |  Online Move In 
Rating:
5.0

We had a unit here for at least a couple years. It was clean and climate controlled. We never had any problems. Steve showed me how to obtain access at least three times because I simply forgot after months had passed without accessing it. Every time, he was courteous and professional. My experience with all the staff at this location has been excellent.

Peter S.  |  Overall Experience 
Rating:
5.0

Thank you!

Margaret H.  |  First Impressions 
Rating:
2.0

Customer service was extremely rude and I wouldn’t recommend this facility.

Anne M.  |  First Impressions 
Rating:
1.0

I have a video of the people that work at the counter if you would like to see it please contact me personally and I will gladly forward it

John G.  |  Overall Experience 
Rating:
5.0

From day 1 the arrangement was exactly what I needed. It was safe, secure, accessible and unbelievably convenient to load and unload. The price was fair and billing was easy. Excellent follow up and customer service. Would definitely recommend and rent again!

SANDY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin S.  |  Overall Experience 
Rating:
5.0

Great experience. Would use U-Haul again for any storage I need.

Rob R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy L.  |  Overall Experience 
Rating:
5.0

I would so recommend this particular UHaul because it was everything that I could ask for in a storage unit. For the last five months I had to use one of the climate controlled spaces in between moves. When I closed out the space and unpacked my things, it was as though I had stored them in my home. Perfect, no mold or smell! Steve and the staff were courteous and helpful.

julia p.  |  Overall Experience 
Rating:
5.0

Very helpful and reasonable pricing to meet your moving/storage needs.

Patty A.  |  Overall Experience 
Rating:
5.0

I wish the facility had a master key for the provided lock. I almost had to call a locksmith when I thought I lost the keys in the moving process.

Derrick D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melody p.  |  Overall Experience 
Rating:
5.0

I very much appreciate the free month of storage. It’s very helpful with a complicated move!

Derrick D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bethan c.  |  Overall Experience 
Rating:
5.0

Great place with excellent staff.

Bob R.  |  Overall Experience 
Rating:
5.0

No issues encountered. Process went very smoothly

marvin s.  |  First Impressions 
Rating:
5.0

Really nice facility. Staff very nice and helpful to all of my needs. Would recommed using when in need!

John H.  |  Overall Experience 
Rating:
4.0

none

danny d.  |  Overall Experience 
Rating:
5.0

The team at this store knew my needs better than I did! great experience, Thank You!

ron p.  |  Overall Experience 
Rating:
4.0

Only problem was never was able to set up my online account, had to call every month to make payment. A bit of an inconvenience waiting on hold and such.

Brenda R.  |  Overall Experience 
Rating:
5.0

Everyone at this location is amazing. We've been here so often during our move. We recommend this U-Haul location for all of your moving and storage needs.

Nicholas Z.  |  First Impressions 
Rating:
5.0

Employees were very friendly and helpful even though it was Mother's Day....

Gary H.  |  Overall Experience 
Rating:
5.0

We would use your facility again. Thanks.

Mary w.  |  Overall Experience 
Rating:
5.0

Great place easy access.

Harmony R.  |  Overall Experience 
Rating:
5.0

Very hey

diana W.  |  First Impressions 
Rating:
5.0

The installation texted a very very good job

FREDERICK H Z.  |  Overall Experience 
Rating:
5.0

Very knowledgeable and helpful staff. I would definitely recommend this facility.

Maureen B.  |  Overall Experience 
Rating:
5.0

Quick, friendly service.

Christopher I.  |  Overall Experience 
Rating:
5.0

Very helpful. Truck check-in was easy (and paperless!) The guy walked us to our storage unit, showed us how everything worked. Good folks.

Christopher I.  |  Reservation 
Rating:
5.0

The #1 choice is Uhaul

Douglas B.  |  Reservation 
Rating:
3.0

I am not pleased that I got charged twice upon getting my storage unit and was charged for unknown late fees. The issue was resolved, 2 WEEKS LATER, but should not have happened in the first place.

latrisha m.  |  Overall Experience 
Rating:
5.0

Great storage facility!

naomi s.  |  Overall Experience 
Rating:
5.0

Nothing but great things to say about the facility and people!

ERIK E.  |  Overall Experience 
Rating:
3.0

*advertisement said 10x10 storage room 84.95; was charged 109 plus all fees. * Learned I had no access after hours, was told I didn't pay 'extra' for this service. *Mouse ran in front of me in Hall

benjamin s.  |  Overall Experience 
No reviews have been submitted for this location.

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