Upon arrival at the location, the truck I had reserved online was rented to a person at the store. My rental truck was parked in by a delivery semi truck and I lost 30 minutes off my rental time. The rental truck itself was not safe for driving in that the passenger mirror could not be adjusted at all and I was unable to use it to see around the truck. Also, it was cold on my rental day and upon turning the heater on in the truck it made a loud screeching noise that didn't stop while the heat was on. This was an overall disappointing experience.Jenah B.
Customer Reviews for U-Haul Moving & Storage at Beechmont Ave
Cincinnati, OH 45255
(W Of 8 Mi Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The movers did a great timely job.Geoffrey T.
Customer did not leave a comment.Nathan S.
Thanks for supporting our annual fundraiser!Nathan B.
Customer did not leave a comment.Carl R.
Frustrating when u can't get in touch w people at this location I feel like they always send u to Corp CS and their wait time is 30 mins which is ridiculousKendall B.
Here are some ways you can improve the experience for your customers: Make sure that your customer service clerk is not a jerk. He was upset that he was the only one there to open up on Sunday, April 18th at 0900. He was unkind, did not address my questions, and was abrasive. 0/5 stars for that guy. As for the equipment, the truck was clean on the inside of the cabin and it was operational. The truck ran extremely bumpy wether I was in tow mode or not. 3/5 Please make sure the equipment is running efficiently and making sure the gas is actually on the correct level. The lady who checked my truck back in was sweet and kind. She addressed my concerns that I had with â€œjerkâ€ earlier that day, and was understanding. 4.5/5 However, she was an hour and a half late to work. I understand â€œjerk'sâ€ frustration. Make sure you have staff there especially on your prime days. 3/5 overallTyrone B.
The Uhaul was the worst driving one we have ever had. It vibrated horribly and yes I know some vibration is normal. The location we rented from was great though.Anthony W.
Customer did not leave a comment.Tracy R.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Raymond B.
Very friendly and efficient staffMichael E.
Truck driver side window couldn't be rolled down because handle was missing.... Truck in general just seemed run down and old. Casher on pickup day was rude and made me feel flustered and rushed like he just point blank didn't want to be there and wanted us to hurry up and leave.James G.
Customer service was fantastic.Marla F.
Thank you!Margaret H. | First Impressions
Customer did not leave a comment.Frederick S.
App on my phone had problems taking pictures for check-in...chat feature worked to have me go to your web-site and sign in there. It did take longer than I expected to sign-in. Return was smooth as a person from the local store checked me out. Plenty on on-site parking at this store so I could leave my car in their parking lot while I made the quick move of a large item.Larry A.
I wasn't instructed on what to do with appliance dolly or furniture rugs. I just left the in trailer.Kenneth L.
Very quick and easy rental at a good price. I will use them again.Marsha R.
Was a very effortless experience.Kyla C.
Equipment was great, check-in was great, I waited outside for equipment return as the sign directed for ~5 minutes with no one coming out so I went in and was quickly checked back in. I'd suggest either taking down the signs or closer monitoring the return area.Paul S.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.William B.
Thank you for your support of our annual fundraiser!Nathan B.
My only suggestion is to increase payroll by at least 1 additional person during peak times. The GM is definitely a working manager but should be working the inside space and not so much out in the yard.Jeffrey P.
Customer did not leave a comment.Adam A.
Demetrius was wonderfulNicholas H.
Customer service was extremely rude and I wouldn’t recommend this facility.Anne M. | First Impressions
Customer did not leave a comment.Robert T.
Customer did not leave a comment.shawn F.
Customer did not leave a comment.Tom P.
Very professional and friendly. Completed check in efficiently.Timothy P.
When I took the truck, I was told the fuel was filled, and if i did not bring ot back full,, i would be charged $4.25 per gallon. The guage looked like it was at the 3/4 mark, but since I was told it was full, I just figured it was oddly configured. When I filled up after use. I discovered I was right and that the truck was not full when I took it. So, I bought twice the amount of fuel as I should have, because the employees at the location had not done their job. I spoke with the manager, but he cited company policy of not reimbursing fuel even though the miles to gallon math showed that I put more fuel in than I used. I sm done with uhaul.Jason L.
Customer did not leave a comment.Suanna G.
Customer did not leave a comment.Jon T.
The people Envy storage awesome they do excellent serviceIoan T.
Customer did not leave a comment.David W.
The process to rent the truck was very efficient.David S.
Customer did not leave a comment.Dylan B.
During my first rental, the employee who checked me in appeared unhappy and actually made comments that customers should wait outside until they opened at 900 am, even though the door was unlocked prior to that time. During my last rental, I was contacted prior to the pick up time that my truck would not be available until the next day. Our weekend was flexible but not having the truck could have made things difficult for us.Bradley B.
The mobile instructions were so confusing and frustrating. Thinking it would make things quicker and easier, it did not.Charlotte C.
Customer did not leave a comment.james R.
Perhaps have a better system in place for picking up the truck. Since everyone picks up on the hour, you go from nobody in the store to 15 people at once. It makes for some long wait times to speak to an associate.Christian B.
Nothing. My drop-off was easy and quick. No problems.Richard A.
Customer did not leave a comment.Jim O.
Customer did not leave a comment.Rebecca F.
Have some newer trucks that ride nicer.Russell D.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Jason R.
Could not go inside. No one around for about 12 minutes. Finally, a rude person came out to work with me and "hushed" me when I tried to speak, then he argued with me about the gas and tried to tell me I was lying about it. Not a a good experience and not a friendly, or customer service-oriented person at all.Jerry L.
Customer did not leave a comment.Therese O.
Customer did not leave a comment.David B.
I don't know the young man's name that was working but he was exceptional. Super nice young man, great customer service.Jonathon A.
Customer did not leave a comment.Sabrina C.
Customer did not leave a comment.Ronald R.
Customer did not leave a comment.Richard W.
I had to use my Jack to get the trailer off my truck. Just lifting it is next to impossible fir one person. Returning after hours with no help can be a real problem.John S.
Customer did not leave a comment.Randy H.
The guys were helpful and easy to work with and were flexible to work with my special needs.Tony S.
Too many steps to do when using phone to check in and outKeith O.
Customer did not leave a comment.MICHAEL C.
Amazing check in, employee meet me as I pulled in and already had my info and emailed the receipt. Best check in ever!TIMOTHY W.
Customer did not leave a comment.David Z.
U open at 9. I arrived at 8:30. Attending let me right in. Told him about 50 miles. Returned truck early. He came out before I got out of truck. Asked if truck fan ok. Said yes. Checked gas. Think it was 49.8. Between rental and return, I probably spent 5 minutes in all. ThanksGregory B.
Customer did not leave a comment.Deirdre P.
Man was not pleasant. Didn't even say hi or get me. Just Just told me to hold on and I waited for him for 5 minutes and there was NO ONE ELSE AROUND. SmhDENAE-JUMELLE I.
I love coming here the guys are super helpful. I do need to see if a set of keys was found in the truck cab. It was 3 keys and a sneaker keychain.Matthew T.
The van had mud on the side was dirty on the inside and the drivers side key hole did not work which made it difficult to enter the van when it was locked.Spencer T.
Customer did not leave a comment.Aaron W.
Customer did not leave a comment.DERON W.
All was great!Dennis S.
Customer did not leave a comment.William W.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Marsha A.
Customer did not leave a comment.John B.
Customer did not leave a comment.Dana G.
Customer did not leave a comment.Blanche S.
Customer did not leave a comment.Michelle T.
Employees really need a class on customer service. The most rude and impersonal employees I've encountered in a very long time.Jon T.
I have a video of the people that work at the counter if you would like to see it please contact me personally and I will gladly forward itJohn G. | Overall Experience
Customer did not leave a comment.Susan L.
Customer did not leave a comment.Ruth B.
Customer did not leave a comment.Jim S.
Customer did not leave a comment.Roshawn J.
Trailer brakes pulled to one side making the trailer swerve. This was dangerous.Benjamin T.
Customer did not leave a comment.Leisa F.
Customer did not leave a comment.Roger W.
I am a frequent renter of trucks at this facility. Upon check in Will acted like I was not known and followed SOP by asking for a second contact number. I only have one cell phone but luckily the person that was helping me move gave his. UPon return, the line of trucks waiting to be checked in was backed up onto Beechmont Ave. The facility was short staffed and tempers were very heated. The check in employee was obviously overwhelmed with the amount of people who needed to be services and he kept using expletives. Everyone was shocked but we felt for his angnst and luckily my movers pulled in the exit and parked in a spot. I handed him the clerk the keys and he thanked me for parking the truck. He said I would be mailed a receipt but yesterdays' receipt was blank. I sent an email requesting another receipt but have not heard back. Every body can have a bad day but I am always in this place which never seems to have enough help during peak hours or has inexperienced workers which don't seem t be helpful during a crisis.Lori S.
Customer did not leave a comment.Charlotte V.
Customer did not leave a comment.Karl R.
Customer did not leave a comment.James W.
My wife and I have used the Beechmont U-Haul experience several times already in recent months, and every time it is a pleasant and professional experience. Both Steve and Matt are always right on top of things and get us out of there with a vehicle or equipment in a matter of minutes.Robert H.
Your place of business is excellent I've never had a problem and it has always been a pleasure to speak with staff. Now 1/27/21 I came in to rent a small truck to move an armoire at snooty Fox it would take less than an hour .. the young lady that helped me was soooo rude and very arrogant , she spoke with an accent so English wasn't very clear , " I asked her to repeat what she said and she really showed she was agitated , "so was I and The experience was horrible the service I received was unbelievable I'm not going to let this experience leave me broken because I appreciate your rental service..Eunice M.
Nothing. It's all good!!!Patrick O.
Had to change drop off location because of weather and bad roads, it doubled the cost of the rental. Thought the cost of change drop off location was excessive.STEVEN M.
Customer did not leave a comment.Aileen W.
Always good serviceOTTO R.
Customer did not leave a comment.Scott J.
Customer did not leave a comment.Tom M.
I do think that advertising $19.99 for a van which ultimately cost me $79 is a bit much. I would include some mileage in the price so that people don't get upset at the final price.Laura A.
From day 1 the arrangement was exactly what I needed. It was safe, secure, accessible and unbelievably convenient to load and unload. The price was fair and billing was easy. Excellent follow up and customer service. Would definitely recommend and rent again!SANDY D. | Overall Experience
Customer did not leave a comment.Robin S. | Overall Experience
Great experience. Would use U-Haul again for any storage I need.Rob R. | Overall Experience
Customer did not leave a comment.Tammy L. | Overall Experience
I would so recommend this particular UHaul because it was everything that I could ask for in a storage unit. For the last five months I had to use one of the climate controlled spaces in between moves. When I closed out the space and unpacked my things, it was as though I had stored them in my home. Perfect, no mold or smell! Steve and the staff were courteous and helpful.julia p. | Overall Experience
Very helpful and reasonable pricing to meet your moving/storage needs.Patty A. | Overall Experience
I wish the facility had a master key for the provided lock. I almost had to call a locksmith when I thought I lost the keys in the moving process.Derrick D. | Overall Experience
Customer did not leave a comment.melody p. | Overall Experience
I very much appreciate the free month of storage. It’s very helpful with a complicated move!Derrick D. | First Impressions
Customer did not leave a comment.bethan c. | Overall Experience
Great place with excellent staff.Bob R. | Overall Experience
No issues encountered. Process went very smoothlymarvin s. | First Impressions
Really nice facility. Staff very nice and helpful to all of my needs. Would recommed using when in need!John H. | Overall Experience
nonedanny d. | Overall Experience
The team at this store knew my needs better than I did! great experience, Thank You!ron p. | Overall Experience
Only problem was never was able to set up my online account, had to call every month to make payment. A bit of an inconvenience waiting on hold and such.Brenda R. | Overall Experience
Everyone at this location is amazing. We've been here so often during our move. We recommend this U-Haul location for all of your moving and storage needs.Nicholas Z. | First Impressions
Employees were very friendly and helpful even though it was Mother's Day....Gary H. | Overall Experience
We would use your facility again. Thanks.Mary w. | Overall Experience
Great place easy access.Harmony R. | Overall Experience
Very heydiana W. | First Impressions
The installation texted a very very good jobFREDERICK H Z. | Overall Experience
Very knowledgeable and helpful staff. I would definitely recommend this facility.Maureen B. | Overall Experience
Quick, friendly service.Christopher I. | Overall Experience
Very helpful. Truck check-in was easy (and paperless!) The guy walked us to our storage unit, showed us how everything worked. Good folks.Christopher I. | Reservation
The #1 choice is UhaulDouglas B. | Reservation
I am not pleased that I got charged twice upon getting my storage unit and was charged for unknown late fees. The issue was resolved, 2 WEEKS LATER, but should not have happened in the first place.latrisha m. | Overall Experience
Great storage facility!naomi s. | Overall Experience
Nothing but great things to say about the facility and people!ERIK E. | Overall Experience
*advertisement said 10x10 storage room 84.95; was charged 109 plus all fees. * Learned I had no access after hours, was told I didn't pay 'extra' for this service. *Mouse ran in front of me in Hallbenjamin s. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!