Customer Reviews for U-Haul Moving & Storage at Big Bend Road

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Big Bend Road

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Sonia C. on

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Sometimes can be slow due to training and new people. But all are polite and efficient as they can be.

Jason K. on

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Customer did not leave a comment.

Scott E. on

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Rental process takes too long. Requirement for drivers license pictures to cumbersome.

Janet B. on

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My experience was great! The two people I worked with were friendly, helpful, and efficient. Thank you! I would recommend U-Haul.

Robert M. on

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Michael B. on

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CHRISTOPHER M. on

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Jarrod and his team always do a fine job

Ron M. on

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brittany K. on

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They did not have a well customer service! We will probably never use them again! Tried to charge us more than what we were supposed to be charged.

Wanda I. on

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Expensive

Sandra L. on

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👍🏻

Sheryl R. on

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Jarod was kind and helpful

KATIE DEAN B. on

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Michelle S. on

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Winfield O. on

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Nothing!

Jeffrey J. on

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They listened and tried to meet our needs. Overall a positive experience.

Ryan K. on

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All good

Mark S. on

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Friendly service too

Jim G. on

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The forward portion of the floor of the trailer had spots of a thick oil on it. When I was putting my first load in I slipped in it and almost fell with a couple of boxes in my arms. I had to clean the floor before we could continue loading the trailer. The floor was still slippery so we had to be careful. The boxes also picked up the smell from the oil from sitting on the floor. I have rented from you a number of times and this is the first time I have had a problem with the equipment not being clean. The people working there were very friendly and helpful.

Rochelle E. on

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The same

Robert N. on

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Zehdi A. on

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Christopher F. on

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Parking lot is way too tight

abdul W. on

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David L. on

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continue the care and respect I was shown. One issue which occurred more noticeably this time vs. previous trailer rentals relates to gas mileage. I had been used to my milage with a trailer going from 28-30mpg down to 20-21mpg. This time, for about 600 miles, it went down to 16-18mpg. i will have my car assessed but it might be helpful if your workers had warned me of that change.

RICHARD P. on

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I had no idea what a "decal" on previous truck damage was supposed to look like. I think that it would be very easy to show a client what the decals should look like since they had a roll of them on the counter as I later found out when I asked about a bumper scuff that had not been marked. Seems it would be nice to verbally remind that sweeping out the truck is required to avoid a charge - I did not get that but my daughter happened to have seen such notice. That would not have seemed like a fair charge if I had not created a mess in the truck. Was the truck really filled with gas by the prior client - three gallons to go 16 miles, really? Seems unfair to have a client guess how much gas to refill with if the truck is not filed to start not having a reasonable idea what the milage ought to be.

SUSAN H. on

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Customer did not leave a comment.

Kat M. on

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Very accommodating of my needs for storage.

SCOTT D. on

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The rental location was fine. The location supplying the trailer and box were not good. The latch on the UBox was insufficient to take a normal padlock due to a very small receiving loop. The trailer ramp was broken and dangerous. It failed due to a missing Cleavis pin in the right hinge, and I bruised and cut my shin. Not happy.

Mark M. on

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Customer did not leave a comment.

Mike M. on

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The equipment was first class! There was a snag, but the manager corrected very quickly. Very positive experience.

Nicole L. on

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ALAN C. on

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Good location and staff was always helpful !

Jeffrey R. on

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Heather H. on

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anne D. on

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It was lovely! Everyone we met was friendly and explained everything thoroughly and got us on our way in no time!

Pamela C. on

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John G. on

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Brian J. on

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Jared and staff are very friendly, very helpful, and easy to work with.

LYNDA P. on

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Always helpful, there were a few payment glitches but they were always worked out in a timely fashion and staff was understanding about it.

Kimberly H. on

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Jared was very nice and helpful Thankyou

ginger h. on

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Everyone was friendly and professional mannered.

AMBER W. on

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Very friendly staff

DENISE M. on

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Jared and his staff took excellent care of us. I highly recommend this facility to others.

Brenda C. on

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Process for checking is very slow even though we did forms online ahead of time. Agent was great. System not efficient. Spent hour getting unit and truck.

Joseph V. on

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Very nice & helpful owner & staff. Would certainly use again. Truck rental was easy as well. 👍🏻

Corbin S. on

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What a refreshing experience. I dropped off a one-way trailer and had a free month of storage so did not expect a lot of assistance but they were awesome, took time to help me with everything. THANKS

ginger h. on

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Everyone was nice,professional&problem solver, except a Lady Named Julie. She told me the person who made the reservationForMeWasJustfiredAndIShouldNotAsherWhatHappendToMyResercation. VeryBadAttirude

Carter F. on

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Great, personal service. Well maintained facility. Very pleased with the entire experience.

Matthew C. on

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The staff is amazing. The storage areas are clean and well kept. They keep stickers on the floor inside to help you navigate around which is convenient.

Theresa F. on

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I was particularly impressed with Jarad, the GM. He's very kind. He made sure we were provided quality service.

Harold M. on

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Very convenient. Easy access and great staff!

todd f. on

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Great facility. Nice people. Over priced.

MARVIN M. on

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great emplyees

Janet K. on

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Friendly professional service!

RAYMOND W. on

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I got a larger unit for less money than what I had at UHaul. It was valley park storage. FYI Thanks Ray Waidmann Jr.

Adam R. on

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Jared Langford went above and beyond what I expected. His professionalisms is beyond reproach.

Chuck G. on

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Jared and the crew are great. Very helpful folks, I would recommend doing business with them.

DONALD R. on

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Great experience and customer service.

AMBER W. on

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Very friendly and helpful

MARY ANN D. on

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A special shout out to Jared. He was always professional, effecient and helpful!!

James R. on

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Excellent service!

Michael A. on

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The service and efficiency of Mr. Langford were exceptional. He understood my concerns and alleviated them immediately; it was a terrific experience"

Dennis S. on

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The staff and the facilities met my needs and we're very accomodating.

MELANIE G. on

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I was a customer of the storage facility prior to uhaul braking over. I choose this storage facility because of the location and 24 hour access. Uhaul wants you to pay for 24 hr access. NOPE.

Pamela C. on

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Na

jowcol d. on

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Great place

lori e. on

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It was a pure pleasure to rent a locker from you. Place was exceptionally clean and well lit, and staff was very friendly and helpful. Thank you!!

Chuck G. on

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Antonio and Lorenzo did an awesome job getting my truck off the trailer. There was an issue deploying the two ramps, but they kept at it until the ramps were freed, GREAT JOB GUYS!!

James B. on

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Jared and the U-Haul team are very helpful, nice and accommodating for all moving and storage needs. Would highly recommend the U-Haul on big bend road.

Amanda P. on

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Staff was very accommodating and the facility appears clean and safe.

Sandy M. on

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Thank you, Jarrod

Marilyn M. on

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Earl and the manager, Jared are very helpful great to work with!

SCOTT D. on

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The stay was good, except the adjacent unit leaked unidentified green goo under the wall.

Thomas D. on

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Very positive experience! Thank you!

Pat A. on

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I must sing praises for this Uhaul and Storage facility. The staff is so friendly and attentive to your needs. The property is so clean and maintained. I stored there for three months. Thumbs up!

Ladarius R. on

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Sand was and Lexi were great always helped me out

joann w. on

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Helpful, clean, fast. Knowledgeable.

sabrina b. on

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Everything was great no complaints.

Deanna W. on

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The facility was very clean. Convenient carts were provided for easy move in and out. I will use the place again if I ever have the need.

ALYSSA W. on

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Above and beyond my expectations! Thank you for making sure everything was convenient. My fiance raved about the customer service when he also rented a box truck for hauling. Will definitely be back!

Jenna R. on

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I have had an overall poor experience with U-Haul. The staff always seem rushed when dealing with me and one of the U-Boxes I rented were not in good condition and had to repair by the owner.

Christine K. on

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None

James B. on

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U haul was very friendly and helpful. She was genuinely looking to help me find the right storage unit that I needed.

Jamie B. on

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No complaints, thanks!

nicholas p. on

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Treated like a number and that was it. Not very knowledgeable on questions I had during my rental. I always dealt with a wait Everytime I was in the office. I know it's just storage but????

Christopher M. on

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Everything was clean and he gentlemen I worked with were very friendly and professional.

sabrina b. on

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Agent explained everything to us. I just hoped I checked out when I left. Not sure.

KELLIE H. on

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Jared Langford in particular was great. He was helpful, friendly and professional. He gave me great suggestions and took care of details.

Rayme C. on

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I came in on a Sunday from driving for 3 days and still had to unload! LaDarius was PHENOMENAL! He had like 4 people waiting with no help and took care of everyone!

Rayme C. on

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Susan, who helped me on the phone was lovely! My apartment is not ready so I needed a second unit. She was accommodating and helpful!

RICHARD P. on

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This was a very good storage place. I had a unit here for many years and always was well taken care of. I felt like to units were secure and the people I needed were always accessible and friendly.

JOSE C. on

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Muy bien

STARR G. on

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I had my things in this storage unit for four and a half years. The facility was always clean and I was completely satisfied. The staff was always friendly and helpful.

CHRIS U. on

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We used this storage facility for a little over 6 months and it was truly a blessing. The staff was very helpful and even referred a moving company that made our recent move quite efficient!!

Calvin T. on

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Jared is a horrible owner/operator. Due to a mistake, my storage unit was given away. After giving me a 2nd unit at no charge, 3 months later, I was told I had to pay. He doesn't honor his word.

Timothy S. on

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I think my experience with u-haul was as good as it could be. The staff was always friendly and helpful and there were no surprise fees or anything. They even gave me a free lock for being military.

Rosemarie F. on

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Perfect for our short-term needs, but very pricey. Also, based on what we had to put in storage, the size of the storage recommended to us was WAY too small. Had to double the size.

SHERRY M. on

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Good experience