Customer Reviews for U-Haul Moving & Storage at Black Rock

2,873 reviews

3029 Fairfield Ave   Bridgeport, CT 06605

(203) 579-9191

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(203) 579-9191

3029 Fairfield Ave
Bridgeport, CT 06605

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The customer service was just ok. Not only was the rental process a bit uneasy but so was the return process. When reserving the vehicle you receive a link to verify the front and back of your license. When using this, the license barcode scanner did not work for the back of the card and another customer experienced the same issue. When I got to the vehicle the part that holds the sun visor in place was noticeably broken and fell out. It was clear this part was just placed back into the hole of the ceiling by a previous customer or employee without properly fixing it. Before moving the truck, I noticed I forgot my purse in my vehicle. As I went to get it the store representative told me "you can't just leave the truck in my lot like that this customer will need to get to the truck behind yours'" not only was this said in a rude and unprofessional manner my co-worker was shocked as well. She could've simply asked for us to pull up the vehicle or move it to the side. When returning the vehicle I was previously instructed to scan a barcode that says "used for after-hour returns" I returned it during business hours so I was a bit confused about this process and that no one assisted me. I went to look for a representative and was told to scan the barcode anyways and follow the process. I kept receiving a "session expired" notice on my mobile phone even after trying to complete the process with my phone number and contract number. The rep then assisted me with the return herself since the return page wasn't working. I will most likely not be using this U-hauls location again.

Elimisha W. 
Rating:
5.0

Customer did not leave a comment.

ERIK K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

Customer did not leave a comment.

Ralph Y. 
Rating:
5.0

Everything from check in to check out was perfect. Thank you so much for making a very stressful situation -moving furniture - not stressful at all!

Holly A. 
Rating:
5.0

Perfect and the agent was hreat

Fred S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Everything was good

CARLOS G. 
Rating:
3.0

Had to throw the keys on the desk after waiting 20 minutes in the back with no help and two other people waiting. Frustrating. Checking in with Charlene was pleasant and Quick.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Your automated (cell phone) return service was awful, and I was unable to get it to work despite being very competent with techy things.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Sasha B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN B. 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W.  |  First Impressions 
Rating:
5.0

Have faster call respond times. I have to get transferred so many times to reach the actual person I wanted to speak with.

FRAILY V. 
Rating:
5.0

Customer did not leave a comment.

ERIK K.  |  Overall Experience 
Rating:
4.0

The access hours need to be extended especially on the weekends.

Taneaka P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Z. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Victor V. 
Rating:
5.0

Very professional operation

michael H. 
Rating:
3.0

24/7 checkout / return was terrible. Long process

Stuart F. 
Rating:
5.0

Staff was pleasant and helpful. The whole experience was fast and easy. Thanks

Holly Z. 
Rating:
4.0

Customer did not leave a comment.

Chinetta W. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Kenny is very profesional , eficient guy

Kenet M. 
Rating:
3.0

Customer did not leave a comment.

Ramesh K. 
Rating:
4.0

Customer did not leave a comment.

Rebecca A.  |  First Impressions 
Rating:
5.0

The manager told me explicitey that the truck had to be all the way full. The gauge read full but I only drove 19 miles and when I went to put some gas in, it was almost 8 gallons shy of full. Made no sense. I told the manager who said it wasn't his problem. Think he was pretty lousy as a customer focused representative of UHaul.

Jonathan F. 
Rating:
5.0

Excellent service, very quick!

Lucie R. 
Rating:
5.0

Noting all is good and excellent service

Kenet M. 
Rating:
5.0

The vehicle return process was quite disappointing. The newbie employee hadn't a clue and really distracted from the overall experience.

David N. 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Customer did not leave a comment.

Oshane H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iain M. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

incredibly efficient drop off with helpful and kind staff :)

Megan G. 
Rating:
5.0

I was actually kind of sad when my storage needs were over! The people who work here are very nice and always helpful. The place is spotless, and I always felt very safe going to my unit. This is a well-run business.

Paula F.  |  Overall Experience 
Rating:
5.0

I was surprised by the $20 convenience fee to return after hours. I would have returned early the next morning

Judy B. 
Rating:
5.0

This was the best van rental experience I've ever had! After getting no response from other rental agencies and finding out that they had no equipment available, U-Haul came through and gave me a confirmation on-line in 5 minutes. Picked up a perfect size cargo van and every possible item you need for moving in the store. And they are open Saturday & Sunday!! A great experience!!

James M. 
Rating:
1.0

When making the online reservation I declined the $11 insurance as my credit card covers it. When picking up the car, the contactless pickup did not work properly so I had to have an employee manually check me in. They added the $11 charge to the bill and I did not notice until I returned the truck. They just said sorry and that there was nothing they could do. I will never use this location again and will be very vocal with friends in the area that they should avoid it. It was an extremely disappointing experience.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Abdou W. 
Rating:
5.0

Customer did not leave a comment.

Marie M. 
Rating:
1.0

Customer service people were rude and obnoxious. They didn't tell me that there was a specified time for return of the truck (I said that I would return it the next day) and then harassed me with repeated phone calls about what time I would return the truck. When I returned the truck, the service person was also rude, informing me in a hostile way that I would be charged an extra $150 for smoking in the truck, despite the fact that the truck smelled like smoke when I picked it up and so clearly had been smoked in before. He also refused to provide me with credit for the fact that I returned it with a full tank of gas, despite picking it up with only 3/4ths of a tank.

John M. 
Rating:
5.0

More employees

GARY P. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

We had a wonderful rental experience. It was easy to book a van online. The van was very clean and well maintained and the employees were so helpful and nice. The price was also very reasonable.

Debra S. 
Rating:
4.0

A very well run location.

Terri S. 
Rating:
4.0

Customer did not leave a comment.

Chinetta W. 
Rating:
4.0

Customer did not leave a comment.

Cam N. 
Rating:
5.0

Customer did not leave a comment.

Jessie R. 
Rating:
5.0

Customer did not leave a comment.

LaToya M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Too expensive. I rented a truck for 15 hours and it cost me over $500. That was much too pricey for me. This was a 29.99 rental.

Paul A. 
Rating:
2.0

I rented and prepaid for a truck. After waiting online, they told me that my truck wasn't there. Ohhh nooo.

Michael O. 
Rating:
4.0

Nothing. Just keep up the excellent service overall

Mark Lester B. 
Rating:
1.0

There was a man there by the name of Paul I believe, he does not know how to deal with people. It took everything in me not to yell at him with all the bull I had to deal with working with Uhaul today. This may be my very last time using them if my claim is not completed in my favor.

Talita R. 
Rating:
5.0

Awesome experience, as always with U-Haul.

Patrick H. 
Rating:
2.0

Manager Charlene was very professional , courteous and more than capable at her job. The other workers seemed as well....I dealt mostly with Ken and Paul and they also seemed to do their jobs exceptionally well. All of them answered any questions I had courteously, promptly and in a very satisfactory way. Only at the end did ideal with Xiomayor (sp?) But she seemed to share the same characteristics as the other. I was very much impressed and I would highly recommend ( already have ) the facility in Black Rock.

Timothy N.  |  Overall Experience 
Rating:
5.0

Just want to say the two people that were working there A young woman and a gentleman when i picked up and dropped off my rental were the absolute best Polite ,Professional ,helpful in every way i'm sorry i don't remember their names .

Todd J. 
Rating:
5.0

They provided excellent customer service and accommodated my flexibility.

Kenya M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Judy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MADELYNE H. 
Rating:
4.0

No because I was over charged. I was dropped off trailer 1 hour before the store closed and when I got my receipt it shows a $20 charge for a after hours service fee. Again, it was not after hours as clearly stats return time on receipt and I've never heard of gotten an after hour charge, even when I drop off at midnight and you can see from my history for the last 2 months I rented from you 6+ times.

LUIS M. 
Rating:
3.0

Customer did not leave a comment.

Mildred R.  |  Online Move In 
Rating:
5.0

Good customer service 👍

Wesley H. 
Rating:
4.0

Customer did not leave a comment.

steve F. 
Rating:
4.0

We reserved a truck which was not returned on the morning of our rental. We had to go to the next town which delayed our start. I was told we were to receive a $50 credit for the inconvenience and still have yet to see that. Not good.

Greg F. 
Rating:
5.0

Always a pleasure. I was there for almost a week straight and they were always helpful and patient.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Lucas P. 
Rating:
5.0

Customer did not leave a comment.

Dominick D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
3.0

The van I rented was very nice and functioned beautifully. However, the check out and check in process using the app was absolutely horrific. The app didn't function properly and was not very intuitive at all. It may be useful to U-Haul but it was a huge waste of my time. It took an inordinate amount of time to get out of the store and check back in. It seems to me that the app should be targeted to make the customer experience better, not only to serve U-Haul. That said, the individual who checked me out was outstanding. She was very friendly and knowledgeable and helpful. If it wasn't for her I would've walked out and never come back!

frank C. 
Rating:
5.0

workers were very nice and very helpful

Patrick E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

domeinco C. 
Rating:
5.0

Customer did not leave a comment.

BerthaA E. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Meighan M. 
Rating:
5.0

Very easy to deal with....

Luis G. 
Rating:
5.0

Charlene and her staff are fantastic people a young lady who works I have trouble pronounce her name was a blessing to me

JOHN S.  |  First Impressions 
Rating:
5.0

Charlene is great to work with; always pleasant and helpful

STEPHEN D. 
Rating:
5.0

Great experience! Staff always helpful and knowledgeable .Facility was always clean and in top shape.

lisa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

I will always use that location nice employees

Evelyne W. 
Rating:
5.0

Customer did not leave a comment.

GLORIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Your app was a total failure requiring 30 minute delay but the staff at the facility were the best. So helpful thank you

Nancy D. 
Rating:
5.0

Customer did not leave a comment.

Angel V. 
Rating:
1.0

Customer did not leave a comment.

Bruno L. 
Rating:
4.0

I did have a problem with the online check in process when I pick the truck up. It could not validate my location. I also didn't find anyone to help me at first. There was no one at the counter, and no sign indicating that I should check in the back outside.

James M. 
Rating:
3.0

Customer did not leave a comment.

Chinetta W. 
Rating:
5.0

The people were friendly and professional which made the rental process easy

Donald L. 
Rating:
4.0

Customer did not leave a comment.

Chris W. 
Rating:
4.0

Customer did not leave a comment.

John E. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
4.0

Service was good.

HAROLD B.  |  First Impressions 
Rating:
2.0

The lack of a ramp to get flatbeds down tocar level made the loading unloading effort very difficult. Loading dock is also not appropriate for vans or pick up trucks. Female attendant on duty on july 19 was very rude and with an attitude. We complained to the assistant manager who was very understanding and friendly. He also agreed that she had a problem and was going to mention it to his manager. The process and requirements to rent a truck was beyond complicated and scary: worse than going through customs or immigration when entering the USA. We have rented cars and trucks all over and internationally and have never encountered a similar experience. You are made to feel like a crook or a criminal. Not good customer service. At all.

Peter B.  |  Overall Experience 
Rating:
5.0

Very pleased

Robert W. 
Rating:
5.0

The woman that helped me both on the way out, and then checked me back in was wonderful!

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Tanya S. 
Rating:
5.0

Paul and staff were friendly and very thoughtful. I was in and out quickly. Any and all of my concerns were handled promptly.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Helen B. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

Anita H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
1.0

Would never ever return or recommend. Actually I tell everyone not to use them, to go to another location. Horrrible worst ever

Luisa R. 
Rating:
4.0

Customer did not leave a comment.

Austin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL R. 
Rating:
2.0

The whole reservation process was confusing and I was bounced around to different locations and my reservation was unexpectedly changed to a different time without notice. Most of the agents were not friendly and rather abrupt. Once arriving at the location I had to go looking for an agent and when the agent finally came into the office they did not ask who was there first. It seems that some serious trainings in basic communication is needed. Many of the other customers that I spoke with had the same experience. And guess what if you don't carry a out customers then why should we worry about the company and even write a review if complaints are easy excused?

Ocean P. 
Rating:
3.0

The automated system is terrible. If a person doesn't have a working smartphone your company makes it VERY HARD to complete a rental. Also, I was asked to enter my CC info on three separate occasions. Just take it once and use it accordingly. It was a needlessly unwieldy huge headache.

Brian H. 
Rating:
5.0

The staff was very helpful

Lisa F. 
Rating:
1.0

The staff was fine, nothing wrong about them. It's Uhaul itself. The overall system they use is so time consuming. Pictures, making sure things are working, filling form out online, give more information, make an o king account. What am I getting married to Uhaul?? Seriously not renting a truck ever again, no convenience at all. My advice: get an app guys. It's 2022.

Ian S. 
Rating:
4.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

Great customer service!!!

Mike P. 
Rating:
4.0

I like that there is access to restrooms if you need it.

JAMES T.  |  First Impressions 
Rating:
5.0

Awesome I rather have my belongings here than any other storage company

FREDERICK B.  |  First Impressions 
Rating:
4.0

The elevator is very small and difficult to navigate with loaded carts. The automatic door closure is far too quick and annoying to have to constantly have to deal with while trying to navigate getting a cart in and out. Definitely not ideal for moving loaded carts.

Peter F.  |  Overall Experience 
Rating:
5.0

I got one of my units at least 20 years ago. Had no problems.

FRANK R.  |  Overall Experience 
Rating:
5.0

Kenny era excellente. Nos dio servicio excepciónal y nos ayudó corregir un problema al entregue del camion.

JOHN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDY S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lee O.  |  Overall Experience 
Rating:
5.0

The team was very helpful. I wasn't aware that the lock would already be in the unit waiting and they explained the process. I had an issue with my door code and the manager was able to assist me and have a team member issue me a scan card. The unit is smaller than I expected so a picture with dimensions might have been more helpful, but overall it was a great experience.

Charlie C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

KAREN C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

heidi b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristiano A.  |  Online Move In 
Rating:
5.0

Overall I didn't care for the van..

Sandra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jude J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julissa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindi C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDGAR H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ralph R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THEODORE I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C.  |  First Impressions 
Rating:
4.0

Access to the facility after hours was difficult and the team did provide a remedy.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley l.  |  Overall Experience 
Rating:
5.0

Best location

Jose C.  |  Overall Experience 
Rating:
5.0

Manager and crew are great. Clean and convenient location

Jose C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha H.  |  Overall Experience 
Rating:
4.0

Elevator is absolutely way too small in the main building. It was not disclosed until after a unit was isolated on the second floor that this was the only elevator. It made moving much more difficult.

Agnes Elizabeth G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John P R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kayla B.  |  Overall Experience 
Rating:
5.0

I am very happy my personal belongings are safe and climate controlled. Both are very important. Thank you.

Elena H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William C.  |  First Impressions 
Rating:
5.0

Kenny was a pleasure. His help was concise with his information.

antoinette f.  |  First Impressions 
Rating:
5.0

The only draw back to this whole experience (first time using any storage space) is having to pay for a whole month even though we took our things out in the middle of the month. Other than that, it was a great “adventure”. I would highly recommend this facility.

Heidi R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marti c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

danielle e.  |  Overall Experience 
Rating:
4.0

My time using uhaul storage was fine , only down fall was my items being damaged by water with a storm but besides that never have had an issue

Ashley D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean p.  |  First Impressions 
Rating:
5.0

Get even smaller storages

PETER W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elliot H.  |  First Impressions 
Rating:
5.0

Charlene was super nice ! And answered all of my questions! Getting a storage is very new to me … it’s definitely a great experience

Markesha C.  |  Online Move In 
Rating:
5.0

Charlene is always extremely helpful and knowledgeable. We have used her location on multiple occasions. Her staff is also very responsive and courteous.

Stephen D.  |  First Impressions 
Rating:
4.0

I would have rated everything excellent. BUT The Elevator is too small and the doors close way TOO fast! please slow down how fast the doors close. But aside from the elevator, it would have been an excellent rating.

PHILIP B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emeka B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnamarie B.  |  Overall Experience 
Rating:
5.0

Great experience great staff

Alfred S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Online Move In 
Rating:
4.0

Needs bigger elevators.

Chris R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wafaa N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cara C.  |  Overall Experience 
Rating:
4.0

Elevator is not big enough. But staff is very helpful and friendly!

nato j.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Felicia H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  Online Move In 
Rating:
4.0

The apps and links for picking up and returning the truck do not work properly. The local people are great

Peter K.  |  Online Move In 
Rating:
2.0

The floors are like an off-road course,the elevator is way too small,needs a freight elevator really bad,the lights kept going off every couple of mins,there was never any paper towels in the restroom and the threshold coming off the elevator and especially the one for the outside door are a real pain in the butt and my unit was pretty much on the other side of the building way down in the dungeon,other than that, it was great,oh and the carts need brakes really bad too,especially the mattress carts,trying to get a mattress on one of those is a real chore,oh and now they come with the “cleaning fee increase in rent by $7.00/month,not during the height of covid but a year later,which is exactly the thing that made me move out,and nothing, I mean nothing is free,sorry to sound so whiny but y’all asked for my comments.

george f.  |  Overall Experience 
Rating:
5.0

The facility and in particular the personnel were great. The only fly in the ointment are some corporate processes over which they have no control.

Audrey N.  |  First Impressions 
Rating:
4.0

always clean ***** elevator is small

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aimez P.  |  First Impressions 
Rating:
5.0

I’m so happy I decided to use this Uhaul(Blackrock) location for my moving and storage needs. The manager was very helpful and the staff was nice. The facility was nice and clean

natasha h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Q.  |  Overall Experience 
Rating:
5.0

Great service, clean and well maintained unit. Affordable & secure.

Karina A.  |  Online Move In 
Rating:
5.0

The gentleman who helped us was friendly and very helpful. The move in went very smoothly. Thank you!

Michelle Q.  |  First Impressions 
Rating:
5.0

Always a great experience at this U-Haul store!

Melissa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacquelyn t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marlie R.  |  Online Move In 
Rating:
5.0

Charlene is very accommodating..Very happy with the service and convenience at this location.

Bonnie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy N.  |  Overall Experience 
Rating:
5.0

Kenny was especially helpful, patient, and out-standing!

Robin W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Russell C.  |  Overall Experience 
Rating:
1.0

Promised 1st month free and took a screenshot with my phone. Person at desk wouldn't honor it.

Mary C.  |  Online Move In 
Rating:
5.0

I have used the Fairfield Ave facility on many occasions for storage units, moving vans and supplies. Always impressed with Charlene's operation. Employees are efficient, and friendly.

John C.  |  Overall Experience