Customer Reviews for U-Haul Moving & Storage at Boston Ave

Rating:

5.0

When I returned my trailer, it got disconnected and there was no teal check out procedure. I guess I just wanted some acknowledgment that you got it back. Other than that it was great!

Rating:

5.0

Best service ýet

Rating:

4.0

This location was great. BUT I am not sure I found the location closest to my house. driving up time and cost for me. Your online search engine does NOT allow me to search for a location that ACTUALLY HAS the equipment I want. HUGE FAIL. Instead I have to: 1) guess which location will have the equipment. 2) then your app tells me the location does NOT have the equipment. 3) Then your App promises me I will be contacted by one of your agents to find the best location (WHICH IS A LIE). 4) Then I recieve an email telling me when my reservation has been moved to with out any discussion about what location is actually best for me. Although I liked this office. It was Very far away and your online reservation system is terrible. I am not likely to use Uhaul again. And If I do I will be forced to put lots of time aside to persoanlly call every location rather than use your harmful online tools.

Rating:

5.0

The self check out was no help to me. Took forever to verify. Gave two numbers to call to verify me and even with a confirmation from both ends, it was still denied. The employee that checked me out was super friendly and took care of me and another customer at the same time to speed up the wait time for other customers. Explained everything in detail and was efficient

Rating:

4.0

Great service once again! Would use this facility again in a heartbeat!

Rating:

5.0

The Team was sooo helpful to my needs the atmosphere was very nice n pleasant as I was very pressured the made me feel comfortable an secure Savi is one of the Best managers I’ve met at any location I’ve ever been to anywhere I’ve ever gone I loved an appreciated my overall experience I would never hesitate to return or recommend in the future thank you so very much .

Rating:

1.0

I reserved a furniture dolly Days before and they rented them all they all were unavailable when I came to pick it up. Its expected a facility to know if equipment are already reserved not to rent to another person. Employees are unaware of how to resolve mobile check in. The license plate was unable to scan when checking in due to damage. The employees do not know how to overcome that. Had good experiences before but this time was not the best.

Rating:

3.0

After installing the hitch no body explains me where is the wire and hitch thing and when i open the trunk the wire was hanging there but anyways i always love u-hual.

Rating:

5.0

The individual who assisted me was outright rude and continued her shabby work by (very likely) providing me the wrong equipment on purpose. Maybe not but her poor treatment throughout the reservation was outright dismal, and very humiliating. I take the time to provide management reviews because as a small business, I understand how important it is to my bottom line and cannot imagine how effective it could be for larger companies. What happened: When I came in there was only one customer and one associate working the front desk. The current associate had just completed helping the only client who started walking out. So I stood by her station and patiently waited well over five minutes while she did something in her computer/station. There’s was no indication by her or dialogue with me at that point. While waiting, a second associate came in and a couple as well. She immediately started helping the couple as I still waited. Once this second associate was done (I immediately), noting that I was already waiting in front of my associate with no sign or dialogue informing me (if she was working on my account or not), I asked the second associate if she could take my order. It was here when the associate was a bit abrasive, insensitive and rather humiliating. She immediately reacted rudely raising her voice telling me to be patient. That didn’t settled well and I responded something along the lines as “what is wrong with me asking her (referring to the second associate) for help when you have kept me here for over five minutes without any sign of help? It was at this time that she finally began my reservation by asking me for my number at which time I uploaded my license. What entailed after that was continued humiliation by this woman. I was already unhappy and she would continued to intimidate me when I for example couldn’t tell her how many mileage I would be using the equipment for. On top I ended wasting another 15 minutes or so when she gave me the wrong van. Her intimidating, humiliating and bad intentioned ways led me to not want to go in to change the van. Luckily, one of the men that work outside cleaning and receiving the trucks kindly offered to help and went inside for me as I did not want to go back inside and go through this humiliating experience again. Our companies have been paying a worth while premium at Penske and yesterday I needed a van so I went to your location. We originally left because the ambiance seem heavy and the efficiency levels were not always the best. Decided to give the company another chance but the way I was treated was just not right and so I am back at square one. The location has good people. It’s manager and an Asian woman seem to have it together for sure; so all fairness to them. Yet, after this experience, I am not sure I would going back anytime soon or ever.

Rating:

3.0

They are understaffed, very busy early a.m. and only one person to help. Not happy with condescending one person staff and rushed because they were so busy.

Rating:

5.0

Excellent service

Rating:

5.0

Extremely kind/accomodating staff

Rating:

5.0

Savie is the BEST! She is multitasking, she has an incredible memory, very professional and courteous with a smile. Thanks so much, Savie!

Rating:

5.0

Everything was Great 👍

Rating:

5.0

Wow! I was blown away with everyone's friendliness, and their work to make it easy for the customer. Would absolutely use them again.

Rating:

4.0

Staff were excellent from start to finish..! Will definitely use this facility again when the need arises.

Rating:

5.0

Nothing

Rating:

5.0

I was told the gas tank was full. It was only 3/4 full so I had to put in $45.00 worth of fuel instead of 20-25. That’s not right

Rating:

5.0

Customer service, the equipment was excellent!

Rating:

5.0

The person who helped us with the reservation at the desk was extremely helpful. Appreciate everyone as that location for all the help.

Rating:

5.0

Nothing

Rating:

5.0

Everything was good it's always a pleasure doing business with Uhaul on Boston Ave.

Rating:

5.0

Thank you to all the staff at this excellent location never had a bad experience you guys are the best and a special shout out to Savi I have watched this woman work three check in’s at the same time with total professionalism and with a smile on her face excellent location I would and have recommended Boston Avenue to all my family and friends

Rating:

3.0

being that the owner of the storage unit was hospitalized with the serious illness and the unit was auctioned for nonpayment. It’s understood however there are other ways around it.

Rating:

5.0

Great overall once again!

Rating:

4.0

Very pleasant employees, handed them the keys, and they said we could leave. No truck inspection, nothing to sign, trusting that it all went the right way.

Rating:

3.0

Savie and the other girls working there are great but the men suck. Hire new ones

Rating:

5.0

Everyone was very professional. The woman at the desk was very polite and professional. It was a very smooth process and I’d definitely use and recommend using them when you need any of the services they provide.

Rating:

5.0

Go inside rather than use online check in. Everyone is so helpful and quick.

Rating:

5.0

Huge thanks to the team leader at this location for managing rental process for my truck and trailer smoothly and skillfully and helping me get my car on the tow dolly. I had a long difficult trip in terms of roads and construction and traffic but it went really well in terms of the U-Haul equipment which was awesome.. Thanks for everything.. Steve King

Rating:

5.0

Savie was wonderful to work with!! Rob G.

Rating:

1.0

El servicio es pésimo la mujer que atiende pelea y insulta a los clientes y nadie te brinda la ayuda y el muchacho que atiende afuera igual.creen que uno es su hijo no saben ser corteses y no tienen educación.gracias

Rating:

5.0

Representative was very pleasant and knowledgeable, she was a great Multitasker And even though the client prior to myself continue to ask the same questions, she answered them all with a smile

Rating:

5.0

Excellent service. Savie

Rating:

4.0

Savie V is the greatest!! Love how attentive she is with all her customers!

Rating:

5.0

The desk staff is friendly

Rating:

5.0

Excellent service.

Rating:

4.0

Make sure everyone knows how to process cash vs. card payments.

Rating:

3.0

We did everything online and found it was 1-2-3 getting in and out of the store ,the girl who took care of us was very friendly and helpful Thanks for a good experience

Rating:

5.0

Nothing you guys are the best.

Rating:

2.0

I was overcharged for mileage (went approximately 10.5 miles and was charged for 13.2 miles). I was also charged $7.50 for gas when I was told as long as I brought it back with the same amount of gas I would not be charged. The tank was at 3/4 when I left and at 3/4 when I brought it back. I was dissatisfied with the contact I had when returning the vehicle as I was told I didn't need a receipt when I specifically asked for one. Male workers were rude and told me to return the key to the vehicle when there were two men standing, or should I say, lounging, right there. Overall was dissatisfied and will not be using this facility again

Rating:

3.0

The truck smelled old , the engine light was on , there was 0% oil life and the fat bitchhh that call me was very rudeeeee , the communication there is horrible ! Then when I got there the fat b got up and said I’m not dealing with her she called me a bitch lmao place is unserious but thanks for the service. Wouldnt recommend this location. The employees just sit around and stare . Get new everything Boston ave !

Rating:

5.0

Staff was super kind and helpful. Loved the experience there. I would definitely recommend & reuse this location if needed next time

Rating:

2.0

First time returning staff horrible, app said to take pics of vehicle staff there when they finally acknowledged me said to leave key and all set. When I asked for clarification of where to leave it finally got an answer. Never will use this place again

Rating:

5.0

Gas credit not enough for the amount of gas I put in and the price I paid for it.

Rating:

1.0

Very rude staff.

Rating:

1.0

Charged for extra stuff all I have to say. If I never called no one would have known anything

Rating:

3.0

Process was a mess. Didn't have the proper equipment that I ordered and the team was so busy they asked me to grab it on the way out as they were on the phone. Also my mileage that was recorded on the agreement was off from what was on the odometer. I will never go back to this location.

Rating:

1.0

I was charged the service fee incorrectly, the QR code did not work even with three iPhones and I have video proof to prove it.

Rating:

5.0

Lovely and excellent

Rating:

1.0

This is by far U-Haul worst location in the Bridgeport area, don’t care about customers and the way the speak to customers( referring to staff behind the counter).

Rating:

5.0

U-Haul App would not allow me to check out after hours. Keeps crashing when uploading all 10 photos required.

Rating:

5.0

Very good

Rating:

1.0

Worst customer service ever!! Manager and staff were very disrespectiful!! They were rude, loud and unreasonable. Treated us like enemies! They tried to squeeze 50 buck claiming the truck was dirty when in reality it was very clean! Desirree has not business training and gets personal, she said the inside of the truck was dirty even before actually looking inside! It looks loke they were running a scam to get more cleaning fees!!! And We did not feel safe doing business in this location, workers acted hostile! I strongly suggest replacement of some workers and proper training!

Rating:

5.0

Amazing as always

Rating:

5.0

Windshield washer light is asking to refill. Overall the staff were very pleasant and attentive. Thank you.

Rating:

1.0

I was supposed to get the first month free for my storage unit as seen online but this location entered in the information wrong so I ended up having to pay full price. Staff is very slow and lazy

Rating:

1.0

My storage unit had flooded and no staff or manager contacted me for anything. My storage unit was also broken into and over 100 pairs pf sneakers were missing. The sneakers that were left in storage were damaged from the flood and molded.

Rating:

3.0

My overall experience with u-haul started out excellent but as of late I’ve noticed my rate for my storage kept increasing every few months. I understand inflation but to pay $100 for a 5x10 space is ridiculous especially if the facility is not newly built and modernized.

Rating:

1.0

I wonder how many people almost went to jail over receiving bad customer service. Egg head Ricans Lynn DeJesus & her young associate were completely unprofessional & out of order. They were too busy flirting with guys to find my correct account. Blamed me like I work there. Rented me a truck to move out of storage then proceeded to say I couldn’t get in my unit. Lied and said they reversed the truck payment. A mess. Calling real customer service repeatedly was the only solution for basic miscommunication. Wasted time. “Aggressive” attitudes. These people are too busy rushing you off at the counter to understand you. Just so she can go smoke those nasty cigarettes like a crack head next to the trucks gas tanks while the line builds up inside. How do people like that become Assistant Managers? Why would I expect them to have simple printer paper to give me a receipt?… They only send you 1000 email notices if you pay late, but they can’t buy printer paper on time I see. The managing Owner mister Dane Grant is never around when you need him to address your escalated concerns, but conveniently around when you don’t need him to be in your business and call cops for no reason. No real help. I will never return to this ghetto nightmare since I moved on to a city with better service. Reporting on every business platform. They don’t even provide a dump, just to collect a garbage fee I’m sure. As if units don’t cost enough for a dump on that big lot. Plus bad parking. Go elsewhere in the area to find the many other better storage facilities and professional service. This one doesn’t deserve the money.

Rating:

1.0

The Unit 0131 have a huge hole in the wall and has a funky odor. Very appalled by this kind of service. Also U-Haul need to have signs on the walls to help guide you to your unit number

Rating:

3.0

The price was too steep.

Rating:

5.0

Staff very courtesy and professional

Rating:

5.0

Excellent customer service, greatly appreciated.

Rating:

2.0

Most staff were friendly not all

Rating:

5.0

The staff is incredible

Rating:

5.0

The entire staff was amazing. General Manager response time was so effective when I need assistance with access key!!!!! I was able to rent my uhaul , obtain storage, and walk thru in less than Twenty minutes!!! Thank you soo much for great customer service especially when moving can be so stressful!!! I will recommend Boston Ave storage facility to all my friends and family!!

Rating:

5.0

I enjoy my years as a customer with U- Haul and would gladly use them again if I every have too.

Rating:

5.0

The girls in the front is amazing great customers service. The staff went above and beyond to help me.

Rating:

5.0

The customer service employer was a great help

Rating:

5.0

It was a great move in for me.

Rating:

1.0

This was my first time using storage and I was moving out of my apartment. When I was reserving the storage facility I told the customer representative I needed something for a 1-2 bedroom size storage unit she advised me this size would’ve been enough. When I got to the facility they had no elevator or ramp and we had to go down stairs with our items. This was not disclosed neither over the phone or at the facility before being taken to the unit. When I saw the unit it was very small and couldn’t fit nothing the size a one bedroom could fit. I am so upset and disappointed because now I am being charged $180.00 for a unit that cannot fit what I need it to and now I need more storage and basically has to spend more money to fit my bed and dresser. I would honestly like this to get a bigger facility because this feels like a rip off at this point. The employees were friendly but the service did not meet my expectations definitely would not recommend!

Rating:

5.0

Very friendly and helpful staff

Rating:

2.0

My unit somehow managed to house a few mice. Even though there was no food stored there but sofa, furniture, boxes of clothes and decorations, etc. Almost everything which was destroyed by them. I was informed that one of the units near by had been forced to vacate due to having food in it. Which is why it caused them to move to my unit. If proper maintenance was taken, my items would not of been destroyed.

Rating:

5.0

The best

Rating:

5.0

Thank you for all you serves and the staff is very professional and kind I hope to use U-Haul in the future

Rating:

5.0

I never used the storage locker as it turned out and closed the rental yesterday. I had a good experience. Thank you.

Rating:

1.0

Someone made it be a rat epidemic cause they had food in there storage room not fair to other customers who follows rules all my clothes in there had to be garbage because rats lived all in my stuff destroying stuff I can't replace because it was from a family member that died. Unbelievable

Rating:

5.0

The staff was excellent they were patient and went above and beyond to help me. I highly recommend and they all deserve a raise in pay.

Rating:

2.0

Not the second time… but the first time we went the manager or someone who was working was very rude, yelling at everyone and rushing us out not leaving us with any information. The second time someone was very nice but the storage place we reserved wasn’t ready and we had to use another one.

Rating:

5.0

I’ve been a customer at UHAUL for many years. Had many interactions with the staff. Always helpful and friendly. Special shout out to Customer Service Representative “Savie”. She treats you with respect and her knowledge of the workings of UHAUL is vast. Dane the manager is also great representative of UHAUL. Thank you, Lorenzo Brooks

Rating:

5.0

I never had to use a storage room, but if I had to again I will definitely use UHaul. No matter what time a day I went there, the staff always had professional Customer Service! The staff outside and inside. Always greeted you with a smile and was available to your needs! Place always clean! Thank You!

Rating:

5.0

I’ve always used U-Haul for storage and rental for moving.they are the industry standard. They Always have the supplies you need and the prices are decent

Rating:

5.0

The young man that helped me was so polite ,it was a breath of fresh air. Very well run

Rating:

5.0

Thank you for your service

Rating:

4.0

Bridgeport Staffing on Boston Avenue site exceptionally professional and provide great customer experience throughout the four years of storage usage.

Rating:

5.0

I really do love the service I received, would definitely use Uhaul Storage again if I have to. The staff was great, patient and all of my things were secure.

Rating:

4.0

Staff was excellent throughout. Two complaints: There was never a working light in my storage room. And having storage rooms with only a narrow staircase access (no elevator, no ability to use a hand truck to wheel items in and out of storage room) is unacceptable.

Rating:

5.0

Very knowledgeable staff and they addressed any and all questions I had for them. I am a prior customer, and a local resident. Job well done.

Rating:

1.0

I was locked outside the building for hours!!

Rating:

5.0

The only unfair thing is, they went up on my fee every year without telling me, because I was a valued customer🤔

Rating:

5.0

Muy bueno la asistencia 👏

Rating:

5.0

Cliff was very kind and helpful.

Rating:

5.0

Thank you all who had a hand in helping me get my brothers storage business handled.

Rating:

4.0

Everything was good so far. I have nothing bad to say. Yes I would recommend somebody.

Rating:

5.0

I am very grateful to the staff of uhaul on Boston ave , especially to Savi ! She was amazing understanding, respectful , over all a great person. I would recommend anyone that uses uhaul to go to the Boston ave location . You will have an easy exchange. Once again thank you Savi and godbless

Rating:

4.0

Had to store stuff in the basement, no elevator so had to take heavy stuff down a treacherous set of old stairs then back up and out again! Otherwise, no issues

Rating:

3.0

Yes or no answers here are not adequate. For example, my storage space was clean enough, but light not working, so it was pitch black inside. The staff did their best to provide a substitute battery light, but it was not properly maintained. Also, I was not aware that the space was down a long flight of stairs, no elevator, no ramps for hand trucks. Very disappointed with that. And, one should be able to return the truck to any of the three U-haul places in Bridgeport. Very inconvenient, now.,

Rating:

2.0

Staff not very nice at all I will like for someone to contact me because I can’t find my big box of jewelry I left in unit 502 that was next to the door looked in all boxes now Idk what to do I will like for someone to stay in contact with until I can’t figure out what’s going on just because someone close a unit doesn’t mean they got good service are help at times this place needs news staff. Thank you Charmaine lodge I just got back home and notice this

Rating:

3.0

The unit was uncomfortable for moving large heavy furniture due to stairs and a beam cutting across unit reducing the size of the unit.

Rating:

3.0

It was inconvenient for me because every time I try to use the loading dock the uhaul trucks were always blocking the area. In my opinion they need to park all their trucks away from blocking the loading areas and give their customers space to move their items.

Rating:

5.0

Thanks to all the staff You're doing a wonderful job keep up the good work. Savie you are the best.

Rating:

5.0

Very convenient, very clean, quiet and friendly staff. However, i wish they had an Elevator in that facility which would have made things so much easier, that's all.

Rating:

5.0

The mgr,clifford ,Donny,and the rest of the Boston ave team is the best I have came in contact in a long time that were very professional.

Rating:

5.0

Great location friendly staff member

Rating:

5.0

Quick, simple process. Facility organized with all entry and loading areas well thought out ... made the move in super easy. Great staff help and friendly.

Rating: