Customer Reviews for U-Haul Moving & Storage at Boston Ave

5,825 reviews

636-650 Boston Ave   Bridgeport, CT 06610
(CORNER OF E-MAIN AND BOSTON AVE)

(203) 368-2584

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(203) 368-2584

636-650 Boston Ave
Bridgeport, CT 06610
(CORNER OF E-MAIN AND BOSTON AVE)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The estimated fuel on my contract was off by 1/4 tank so I used their customer friendly app to update the information and even took a picture of the gauge. It was half way between 1/2 and 3/4. When I got my receipt with the upcharge for the mileage overage, I was also hit with 2 gallons of gas. The receipt even showed a little fuel gauge representation and it was spot on half way between 1/2 and 3/4. Really?!?!? This was after the guy that checked me back in told me the gas was fine but we went over on miles. Unbelievable! What a scam!

SCOTT S. 
Rating:
3.0

The after hours return website did not work and I got charged an extra day. That's ridiculous. The tire pressure light stayed on for both front tires. I was worried about getting a flat the entire time. It just wasn't a good experience at all.

KHALIHAHS B. 
Rating:
5.0

Customer did not leave a comment.

GLENDALY P. 
Rating:
5.0

Very happy

Luis A. 
Rating:
1.0

Customer did not leave a comment.

Kiyada M. 
Rating:
5.0

Customer did not leave a comment.

SELDONA A. 
Rating:
5.0

Customer did not leave a comment.

KEITH B. 
Rating:
1.0

Customer did not leave a comment.

Shamecca B. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
1.0

Some of the staff were extremely rude, the property is dirty and there is limited parking. Both times I went the few parking spaces were full. Total nightmare of a location, would never return.

Deirdre O. 
Rating:
4.0

Customer did not leave a comment.

WALLACE M. 
Rating:
3.0

Not clear where to return truck. When I put in wrong location, they finally told me where they wanted it after honking.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

nicolas H. 
Rating:
1.0

One of the customer service agent called me and was very rude ,then in turn hang up on me.

CHARLTONR F. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

So far doing a Great job

FRANCISCO S. 
Rating:
5.0

Customer did not leave a comment.

HANS K. 
Rating:
5.0

Customer did not leave a comment.

ADRIANO W. 
Rating:
5.0

Customer did not leave a comment.

HAROLD W. 
Rating:
5.0

Muy bueno la asistencia 👏

CARLOS T.  |  Overall Experience 
Rating:
5.0

Excellent service and excellent equipment

JOHNNATAN B. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

FRANCES L W. 
Rating:
3.0

Why did Uhaul put that its $19.99 but when you go rent a car they charge different. I was charge $99 a day and I fill like that was way to much to be charged for one day, people can go rent cars in Uhaul but I will ever again go back and rent the car wit Uhaul

Thabani D. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA M. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

NUBIA R. 
Rating:
5.0

Customer did not leave a comment.

DIEGO S. 
Rating:
5.0

I appreciate the help that management give me he go out the way to help me I want to know how much I appreciate everything thanks

Franklin H. 
Rating:
5.0

Service was excellent.

melory W. 
Rating:
4.0

Customer did not leave a comment.

STEVEN H. 
Rating:
4.0

the app takes longer to navigate than the counter / phone. just call. this is not a reflection on the site, they were great.

Herb L. 
Rating:
5.0

Customer did not leave a comment.

SILVIA L. 
Rating:
5.0

We experienced Excellent customer service. Will rent from this location anytime.

CRUZ D. 
Rating:
1.0

Courtesy call before canceling reservation?? Better check of vehicles before renting them out?? Basic things.

MARIELLE A. 
Rating:
4.0

Guy behind counter was working very hard and was friendly. But he was doing the job of two people (only one check out open).

Benedict S. 
Rating:
5.0

Employees communicated with each other and customers and the service was great. Best uhaul experience I've had. They actually provided customer service.

Veronica K. 
Rating:
4.0

Customer did not leave a comment.

GREGG G. 
Rating:
3.0

Unfortunately there was only 1 person helping in the morning as several people were checking in with me to rent equipment, so things moved slowly. The individual helping to connect the trailer to my SUV had his jeans hanging down below his rear end showing his red underwear (or shorts???) below. Not a very pleasant appearance. Upon returning trailer later that day, the same rep told me I was all set and didn't need to do anything else to check in. The next day I get a call from that local UHAUL asking where the trailer was, I told them it was dropped off to same area it was picked up from and at least my rental was closed out but there are opportunities for improvement here as you can see.

Scott T. 
Rating:
5.0

Service was great thanks to the GM

KERECE P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Edditt O.  |  Overall Experience 
Rating:
3.0

The truck was not provisioned with the contracted accoutrements; however, the manager addressed this straight away. The truck was clean. Something wasn't right mechanically, though: Tyres weren't balanced? Or maybe the engine wasn't tuned? The truck shook every few seconds.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY S. 
Rating:
3.0

Pickup was quick and efficient. Counter lady was busy chatting and laughing with com workers and could t be bothered to make out drop off. I would use another location next time.

Migdalia D. 
Rating:
5.0

Being a former employee, it was nice to see that this location was doing everything right. Storefront was clean and well-kept. Staff was kind and personable. Equipment was checked and prepared prior to me even seeing it. Everything was clean and where it should have been. Very happy.

JESSE B. 
Rating:
4.0

Customer did not leave a comment.

kenneth L. 
Rating:
5.0

Customer did not leave a comment.

KAMOR O. 
Rating:
5.0

As far as I am concerned everything was just right on the ball I never have any problem the service was good the people was great both getting and giving back

ERROLROY M. 
Rating:
3.0

Make sure that any employee knows what they doing

JULIO T. 
Rating:
5.0

The customer service was outstanding. They were very busy but staff was efficient and friendly. Thanks!

SUZANNIE S. 
Rating:
4.0

Customer did not leave a comment.

Gregory Z. 
Rating:
4.0

Customer did not leave a comment.

KYLE F. 
Rating:
1.0

They charged me extra 90$ Now I have case number 3401059 ridiculous

AHMED E. 
Rating:
5.0

Nothing you guys are awesome keep up the good work 👍👍

COREY P. 
Rating:
5.0

Don't change employees they are excellent

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

ERIC L. 
Rating:
4.0

Clear directions for first time users of this location.

PETER G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
2.0

Pick up was fairly simple, after the hassle of making a reservation a week early only to be called the day before telling me the size truck I needed wasn't available. Had to drive 15 miles out of the way to pick it up and could only return it to this location, which was 30 miles away from the destination, on top of 2 trips in the smaller truck they gave me. And to end it after a long day driving back and forth, the lot to return the truck was jam packed and unorganized.

MATTHEW N. 
Rating:
5.0

Nothing they were very professional

ELIZABETH D. 
Rating:
5.0

Staff was very friendly and accomadating.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

JOELLE N. 
Rating:
5.0

Staff was helpful. Truck clean and ready to go.

Scott T. 
Rating:
4.0

Customer did not leave a comment.

RAMESH C. 
Rating:
2.0

Awful scheduling, very dirty van, needed oil change and service. Very upset

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

Anas Z. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

The young man that help me when I pick up was excellent.. He very attentive and multitask great, wish I remembered his name.. But that guy is a great uhaul employee

AUBED B. 
Rating:
5.0

Cliff was very kind and helpful.

Kumari W.  |  First Impressions 
Rating:
1.0

You've billed me there not done. Put a different hitch on the wrong one it's 4 inches off the ground with nothing on the ball please refund my money!!

steve N. 
Rating:
5.0

Customer did not leave a comment.

EROL E. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

staff is outstanding! could not be more pleased!

ALAN S. 
Rating:
4.0

Customer did not leave a comment.

Carina A. 
Rating:
5.0

Customer did not leave a comment.

SHAROD B. 
Rating:
5.0

Customer did not leave a comment.

lorenzo E. 
Rating:
5.0

Hire more customer service people to handle reservations so that customers like myself do not have to wait 20 - 30 minutes every time before a rep finally takes the call.

HERNAM M. 
Rating:
5.0

Customer did not leave a comment.

SHAKIEMA C. 
Rating:
5.0

Customer did not leave a comment.

ODSON B. 
Rating:
4.0

Drop off was super easy and friendly!! Keep it up!

GREG D. 
Rating:
3.0

Some employee seem racism. . Lier about equipment some one need.. judging customers for others causes with no reason. No to rent at equipment that they have in store.. in the morning shift ...she...

Victor M. 
Rating:
2.0

This entire experience has been very traumatic due to being badly mistreated and disregarded by your company for no less than 5 days. I will never use your services again! I wouldn't recommend you to my worst enemy

YVETTE R. 
Rating:
1.0

These representatives called my phone fir 45 minutes repeatedly!! I was called a dumb bitch, ignorant and treated horribly.. I had to call the 1800 number to get the three Bridgeport representatives to stop playing on my phone!!

Robyn J. 
Rating:
4.0

The uhaul app was more trouble than it was worth. It didn't work properly for either checking out or checking in

Thomas N. 
Rating:
4.0

Customer did not leave a comment.

Christina G. 
Rating:
5.0

Amazing customer service!

SILEANA P. 
Rating:
5.0

Thank you young lady works very hard....

GLENDA P. 
Rating:
1.0

Have enough staff to help customers. One lady was working three computers helping customers at once which is crazy. She deserves a raise and they should hire more people to accommodate customers. Also the computer system for UHaul needs to be improved, everywhere I went I was told they weren't expecting me, even after I had called customer service to confirm my reservation. It seems like customer service, and UHaul locations have zero communication. They should be on the same system or something, but it was the worst disconnect I've ever experienced with a company.

Christian O. 
Rating:
4.0

Customer did not leave a comment.

MIAN A. 
Rating:
4.0

Customer did not leave a comment.

Philip P. 
Rating:
4.0

The seat in the track that I read it was broken I did not realize it till I was away from the U-Haul site it very difficult for driving long distance with a broken seat

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

Marcos V. 
Rating:
5.0

This was a highly organized, well-staffed location with nice equipment and an efficient process. Kudos!

Daniel T. 
Rating:
3.0

Too many trucks returning at one time, The line was in the street One employee working and could not handle the volume

Donald C. 
Rating:
3.0

The representative on the phone stated that a truck is available. However, when I arrived, there was no truck ready. However, the staff honored my request, prepared a truck and I was able to get my moving completed on time!

Carol N. 
Rating:
2.0

Had a reservation- arrived on time. Waited over 50 minutes for my truck. Truck was very dirty- not just dirty but filthy. Tank was on empty. I asked if I would even have enough gas to get to a gas station. Wasn't a great experience to start. I only rented the truck to move a mattress and frame- Tire pressure service light kept flashing, fuel tank cap was broken, hand brak release was broken- generally really beat up truck. Came back with the gas level slightly under quarter and u-haul nickle and dimed me over the fuel credit. Staff seemed disorganized, unprepared and didn't take pride in their work. Staff were all friendly though. I left feeling the Truck rental business is ripe to be disrupted.

PABLO H. 
Rating:
3.0

Vechicle was way old not in condition to drive long

Sanjeev S. 
Rating:
5.0

The staff was excellent even though they seemed to be overwhelmed. The younger staff seemed to be lost and didn't know how to help. Truck was out of oil and 3 quarts were added and 1 given to me just in case. Windshield was filthy to where when it rained i could barely see and the wipers were way beyond their life span.

SCOTT S. 
Rating:
3.0

I brought UHaul back before 7PM closing. Return line was very long and no longer open for me to return after I had already been in line. So I was charged a second day.

Patrick W. 
Rating:
5.0

Although busy excellent customer service

GERALD D. 
Rating:
4.0

Customer service office staff were super helpful. They arranged a different truck as there was a mixup with my reservation but were knowledgeable and quick to solve a problem. The yard guy was slow in pulling my truck, I had to wait 10 mins in the rain. He was friendly but not speed driven.

LINDSAY S. 
Rating:
5.0

Customer did not leave a comment.

Angelica H.  |  Overall Experience 
Rating:
5.0

Thank you all who had a hand in helping me get my brothers storage business handled.

MARK T.  |  Overall Experience 
Rating:
4.0

Everything was good so far. I have nothing bad to say. Yes I would recommend somebody.

Pamela C.  |  Overall Experience 
Rating:
5.0

I am very grateful to the staff of uhaul on Boston ave , especially to Savi ! She was amazing understanding, respectful , over all a great person. I would recommend anyone that uses uhaul to go to the Boston ave location . You will have an easy exchange. Once again thank you Savi and godbless

susan r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

karen h.  |  Overall Experience 
Rating:
4.0

Had to store stuff in the basement, no elevator so had to take heavy stuff down a treacherous set of old stairs then back up and out again! Otherwise, no issues

Elizabeth M.  |  Overall Experience 
Rating:
3.0

Yes or no answers here are not adequate. For example, my storage space was clean enough, but light not working, so it was pitch black inside. The staff did their best to provide a substitute battery light, but it was not properly maintained. Also, I was not aware that the space was down a long flight of stairs, no elevator, no ramps for hand trucks. Very disappointed with that. And, one should be able to return the truck to any of the three U-haul places in Bridgeport. Very inconvenient, now.,

Nancy M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JULES J.  |  First Impressions 
Rating:
5.0

Great location friendly staff member

NOREEN R.  |  First Impressions 
Rating:
5.0

Quick, simple process. Facility organized with all entry and loading areas well thought out ... made the move in super easy. Great staff help and friendly.

Susan E.  |  First Impressions 
No reviews have been submitted for this location.

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