Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Boston Avenue U-Haul is the greatest. From the friendly counter staff to the workers in the lot. They were nice and friendly and answer all your questions. And they have every type of trailer and vehicle that you would need!
Todd L
Rating:
5.0
Customer did not leave a comment.
STEPHEN M
Rating:
5.0
Customer did not leave a comment.
TROY R
Rating:
5.0
All good
FERNANDO L
Rating:
5.0
Great staff
DAVE B
Rating:
5.0
Customer did not leave a comment.
Brendan b
Rating:
3.0
Interior windshield was filthy and DANGEROUS to drive
Car steering pulled to the left - difficult to drive
radio did not have sound
JULIE T
Rating:
5.0
Customer did not leave a comment.
PAUL C
Rating:
5.0
Customer did not leave a comment.
Yommie D
Rating:
4.0
Customer did not leave a comment.
Vinicius O
Rating:
5.0
Customer did not leave a comment.
Aracelis R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHANTAY C
Rating:
5.0
Customer did not leave a comment.
Mark S
Rating:
5.0
Customer did not leave a comment.
Michellea H
|
Overall Experience
Rating:
1.0
Shit show, crap everywhere
Aaron F
Rating:
4.0
Customer did not leave a comment.
BRIAN R
Rating:
1.0
The unit I was assigned did not have any lighting. It was not climate controlled which I expected. My belongings have a strange odor. Access was extremely inconvenient. I was grateful to be assigned a first floor unit but even so the unit was very difficult to access. Parking was horrible. The loading dock was always lock. Even if I could access it was way too high for car access and I would not be able to get inside from the ground. I would never use this use this location again or recommend it to anyone. It was also dirty outside. Trash, and leaves all around. When I was taking my belongings out the last day a dead baby bird was on the ground next to the hose that the employees were using to clean the trucks. No one bothered to dispose of it. I am sure they walked past it a number of times. The hose was always laying around causing a trip hazard for those accessing the door to the units.
Bernadette J
|
Overall Experience
Rating:
4.0
The drop off location for after-hours drop off was not clear
THOMAS H
Rating:
1.0
Get custom service people who knows how to deal with the public. Young woman was very dismissive to me as a customer, she was rude, arrogant, and unprofessional. She walked away from me during her explaining to me about the key being left in the van, and how much it would cost for U-Haul to come out and open it for us. I placed order for equipment to be on the van. It was not included, she states. I let my daughter tell her on speaker phone, she was rude about it. It was an additional $10.00 when we order it on line, I don’t know what happened, but it was not there when I went to pick up the vehicle. She told me “go to the next representative he will help you, I don’t have time for this. You can see your video cameras. I put my hand out and said mamm, mammm, not today. The other guy let time put the equipment on the van myself, he said it is our side and you can do it yourself. He showed me , and I have to bring it to the van by myself , then pick it up and place it. Equipment was very heavy for me to put on the van. The advertisement board was still across the windshield when I got into the vehicle, I couldn’t back the vehicle out (1) the cones were still there (2) there was a pick up van parked next to the van, I could not back out, I had to go get the guy who told me to put the equipment on to come and move it.(1) I said I will not be responsible for hitting your vehicle and you charge me for damages, it took him about a minute or two to move the vehicle so I could drive it.
RUTH M
Rating:
5.0
The woman who checked me in at 7 am was incredibly friendly and helpful. What a pleasure to work with!
MICHAEL I
Rating:
1.0
There is too much misinformation especially between the persons at the locations and the U-Haul operators. I was told I had a month free with a storage unit, only to find out at the location that is not accurate. I am very disappointed! I will never recommend this company or its service to anyone.
David C
|
First Impressions
Rating:
4.0
The transmission needs to be looked at.
Mary V
Rating:
4.0
Never have a problem.
DAVID O
Rating:
5.0
Good
JUNIOR A
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
SCOTT H
Rating:
3.0
Location seemed to be understaffed. I was there for a trailer. When I got there at 9:30 the trailer was not ready had not been inspected and waited extra 15 minutes. Upon return the entrance was blocked with return vehicles that had not been moved. There was only one person in the office tending to customers. Had to wait 15-20 minutes to drop off the trailer. The Staff I dealt with were courteous and knowledgeable. Although the person who disconnected the trailer dropped a couple of F-Bombs in disconnecting the trailer. Not professional in my opinion.
BRETT D
Rating:
5.0
Key Actions for Great Employees to Boost Productivity and Customer Relations:
Continue sharpening your skills in customer service, experience, and support.
Focus on building strong, positive interactions with every customer.
Deliver consistent, high-quality service to encourage repeat business.
Remember: exceptional service drives client loyalty and business success.
Bonita P
Rating:
5.0
The service rep was great. Didn’t get her name but she mentioned being ethically Cambodian. What a treat to find a pro like her when renting a trailer. She had that place running well and even remembered my name upon returning. Hold on to her. Better yet, give her a promotion (and a raise, she’s worth it).
MICHAEL F
Rating:
4.0
Customer did not leave a comment.
HECTOR C
Rating:
5.0
Customer did not leave a comment.
STEPHEN G
Rating:
5.0
Excellent experience thank you
MARIA C
|
Overall Experience
Rating:
5.0
U-Haul has made it so easy and user friendly to rent equipment. Also, the Bridgeport staff is very professional and courteous. Thank you
WILLIAM S
Rating:
5.0
Improve? This place is excellent! I appreciate the help the young lady at the counter provided. By accident I had chosen a different address for dropping off, since I am always looking for places with excellent reviews but this place maxed it. I was able to return the truck at their place, I was able to leave my car against the fence, everything went very smoothly with the rental. The truck was great, and dropping it off at night worked out perfectly. I recommend this place a thousand times! Thank you!
RUTH C
Rating:
5.0
Customer did not leave a comment.
Miguel L
Rating:
5.0
Good
ASHANTI V
Rating:
1.0
Customer did not leave a comment.
JOSE L
Rating:
2.0
Danny and Evan were great but I rented the trailer drove 5 miles to my home and found out I could not fit my vehicle on it. Brought it back immediately as I thought I would receive my money back . Instead I had to pay full price for a rental I could not use. I will never use that U-Haul center again and I will tell all my friends and family at work (LM Sikorsky) never use this facility either. You want to improve for the next customer then change this policy.
JOHN R
Rating:
5.0
Great customer service very helpful
Jeanne D
Rating:
5.0
Nothing everything when good to me.
OLGA L
Rating:
1.0
The truck was extremely old from the 1900s and it was barely functional there were a lot of things wrong with it and it was overall very difficult to drive and a very bad experience
JASON L
Rating:
3.0
I have rented the car trailers 3 times now and have had tire issues twice. The trailers are very well made but there seems to be in issue how the tires are checked and maintained.
DOUGLAS C
Rating:
5.0
Nothing everything was great customer service was awesome
EVON G
Rating:
4.0
Thank you, I been dealing with them for a long time. I love that they don’t charge by hours. I can deal with miles charges. Rent two back to back for a great price and i didn’t have to rush. Thanks to all staff’s. I give them a 20 all locations rent from Bridgeport, Waterbury.
Melissa V
Rating:
5.0
Staff was awesome!!
PAUL B
Rating:
5.0
Customer did not leave a comment.
DOROTHY R
Rating:
5.0
Customer did not leave a comment.
YVETTE R
Rating:
5.0
Customer did not leave a comment.
Jose C
Rating:
5.0
Customer did not leave a comment.
Olga N
Rating:
3.0
Customer did not leave a comment.
ANNMARIE J
Rating:
5.0
Customer did not leave a comment.
maria l
|
First Impressions
Rating:
5.0
Staff is fast, efficient and super friendly. Great experience, this will be my go to for equipment rentals going forward. Absolute rockstars!
ROLANDO T
Rating:
4.0
Customer did not leave a comment.
LEKENYA B
Rating:
5.0
Hay dificultad con el inglés y no hay mucho personal para atender, muy larga la espera, no hay información clara pero hachando a perder se aprende, yo voy aprendiendo en el proceso, voy a seguir siendo cliente... gracias uhaul
NERY S
Rating:
5.0
Staff was friendly and very helpful. Quick process to check-in and i was on my way in no time.
Staff in the yard was waiting for me to hitch up the trailer.
Could not have asked for anything more.
Return was simple.
MAXIMILIAN A
Rating:
1.0
The computer system was down and they could not process me for over 2 hours. I was referred to the app and that was an even worse experience that wasted another hour. Finally after calling Uhaul customer service my problem was solved as they instructed the store staff on how to proceed. This experience cost me a day at work because it made me very late in my schedule.
.
james t
Rating:
5.0
Customer did not leave a comment.
CELIZ V
|
Overall Experience
Rating:
5.0
Service AAA+++++++++I am very happy good team
BENIGNO S
Rating:
5.0
Customer did not leave a comment.
Jonnathan S
Rating:
5.0
Customer did not leave a comment.
Jo A
Rating:
1.0
Customer did not leave a comment.
JUANM P
Rating:
3.0
Customer did not leave a comment.
ANNABEL D
Rating:
5.0
The staff was great! They were friendly, efficient, and accommodating! I will definitely use this location moving forward! Thank you!
IVAN M
Rating:
5.0
It was an excellent experience with all the attention and kindness of the person who attended me both in Miami and in the Connecticut Bridgeport office
Why doesnt uHaul support Veteran or miltary with any discounts?
NICHOLAS M
Rating:
5.0
Customer did not leave a comment.
Angelica P
Rating:
4.0
Excellent experience
Abimelek R
Rating:
5.0
Customer did not leave a comment.
PAULO P
Rating:
5.0
👍🏽
LARRY S
Rating:
5.0
Customer did not leave a comment.
PURCESS E
|
Overall Experience
Rating:
4.0
Everything went well
JOHN S
Rating:
4.0
Customer did not leave a comment.
Daniela L
Rating:
5.0
Good fast service. 👍
JAMES L
Rating:
5.0
THANK YOU ALL FOR THE FAST AND FRIENDLY SERVICE!
VERONICA P
Rating:
5.0
Customer did not leave a comment.
FLAVIO L
Rating:
4.0
Customers should be notified of any previous vehicle damage on file in addition to having customer inspect vehicle at time of rental.
HAROLD W
Rating:
3.0
The only thing u can do for improvement ton next customer is giving me a refund for charging me over $200 for the roadside assistance due to the key locked inside with the truck
PEDRIX S
Rating:
5.0
Thank you so much the lady in front desk was very professional and polite!!
Destiny R
Rating:
4.0
The woman I dealt with at pick up was curt but I understood as it was busy.
However, the gentleman to whom I returned the vehicle also came in to help with the counter and printed out a receipt. He was amazing! His professional and pleasant demeanor was so rare and amazing! This made me want to come back!
ERIKA A
Rating:
4.0
Customer did not leave a comment.
Greg J
Rating:
5.0
Customer did not leave a comment.
ANNEDREA C
Rating:
5.0
Savie was fantastic and fine
TODD M
Rating:
5.0
Great service.
SHANIA P
Rating:
3.0
The telephone approach when someone’s calling let them know that they should reserve a U-Haul because the U-Haul might not be available later so it’s best to reserve The wait time on the phone. I waited 45 minutes to be connected and then be told they had no more. U-Haul’s left after calling in the morning and they said they have plenty of U-Haul’s when I got there I dealt with a very nice lady who rented me a U-Haul, but who answered the phone should have been more specific thanks to the nice lady who handled the counter when I got there, I was able to get a U-Haul they’re very busy, but can be very helpful so yes, I would recommend them
JENNIFER B
Rating:
5.0
Customer did not leave a comment.
MICHAEL F
Rating:
3.0
I had to clean the truck myself. It was like someone had a soda or some kind of drink, that exploded everywhere. I cleaned the entire cab: the windshield, the windows, the cup holders, the dash and the steering wheel, everything.
The truck was supposed to be a new truck, and it was running on 7 cylinders the entire trip. Had someone use a scanner at an auto shop, it recommended that you should replace a sparkplug. It ran okay after clearing the code.
MAX R
Rating:
3.0
Employees could be more helpful
Busy location so the process could be slower
Hernan I
Rating:
5.0
You guys are doing a great Job and your customer service is A1 amazing.
JEANETTE J
Rating:
5.0
It is always good
ASHANTI V
Rating:
5.0
Customer did not leave a comment.
Ana A
Rating:
5.0
Everything thing was great .
Theresa C
Rating:
5.0
Customer did not leave a comment.
GEOVANIE O
Rating:
5.0
Excellent service
EMERSON C
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
Rating:
5.0
The person that helped me was friendly informed and helpful. She was perfect.
JOHN L
Rating:
4.0
Customer did not leave a comment.
JUSTIN M
Rating:
5.0
Customer did not leave a comment.
NADINE W
Rating:
1.0
My original price was way higher than a the rep said it was gonna be. And I did not receive the amount of money back. She said I would. Be getting back. Nothing was wrong with the truck when I gave it back. The back was clean and so was the front. There was a little black ice in the back when I finished, and I went and bought a broom and cleaned it out.. And I think they still charge me for it.. I would not recommend this place to anyone. They have too many hidden fees that they don’t tell you about.
BERNETHA M
Rating:
5.0
Keep up the good work you've been doing.
ELLISTON W
Rating:
5.0
Great customer service, pickup AND dropoff! Well done!
ANDREW P
Rating:
5.0
Customer did not leave a comment.
MAURICE J
Rating:
5.0
Nothing
ANDRAE M
Rating:
4.0
Customer did not leave a comment.
Annie R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Katherine C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mark k
|
Overall Experience
Rating:
5.0
Great customer service.
Very clean facility.
But I Found mice droppings on the floor of my storage unit.
EMONA R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
EDWIN A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geordani U
|
Overall Experience
Rating:
2.0
Had to leave and pack my stuff because of roaches
Nancy R
|
Overall Experience
Rating:
5.0
The owner is kind and courteous, the staff treated me with great respect
Katherine C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Eartha G
|
Overall Experience
Rating:
3.0
being that the owner of the storage unit was hospitalized with the serious illness and the unit was auctioned for nonpayment. It’s understood however there are other ways around it.
Sue Y
|
Overall Experience
Rating:
1.0
Very rude staff.
Lungile M
|
Overall Experience
Rating:
1.0
My storage unit had flooded and no staff or manager contacted me for anything. My storage unit was also broken into and over 100 pairs pf sneakers were missing. The sneakers that were left in storage were damaged from the flood and molded.
Juan R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tavon E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cynthia a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anton M
|
First Impressions
Rating:
3.0
My overall experience with u-haul started out excellent but as of late I’ve noticed my rate for my storage kept increasing every few months. I understand inflation but to pay $100 for a 5x10 space is ridiculous especially if the facility is not newly built and modernized.
TONI L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlene F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RENEE S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
millicent r
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Patrich T
|
Overall Experience
Rating:
1.0
I wonder how many people almost went to jail over receiving bad customer service. Egg head Ricans Lynn DeJesus & her young associate were completely unprofessional & out of order. They were too busy flirting with guys to find my correct account. Blamed me like I work there. Rented me a truck to move out of storage then proceeded to say I couldn’t get in my unit. Lied and said they reversed the truck payment. A mess. Calling real customer service repeatedly was the only solution for basic miscommunication. Wasted time. “Aggressive” attitudes. These people are too busy rushing you off at the counter to understand you. Just so she can go smoke those nasty cigarettes like a crack head next to the trucks gas tanks while the line builds up inside. How do people like that become Assistant Managers? Why would I expect them to have simple printer paper to give me a receipt?… They only send you 1000 email notices if you pay late, but they can’t buy printer paper on time I see. The managing Owner mister Dane Grant is never around when you need him to address your escalated concerns, but conveniently around when you don’t need him to be in your business and call cops for no reason. No real help. I will never return to this ghetto nightmare since I moved on to a city with better service. Reporting on every business platform. They don’t even provide a dump, just to collect a garbage fee I’m sure. As if units don’t cost enough for a dump on that big lot. Plus bad parking. Go elsewhere in the area to find the many other better storage facilities and professional service. This one doesn’t deserve the money.
JULIA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Reginald B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Melodie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sonja m
|
Overall Experience
Rating:
1.0
The Unit 0131 have a huge hole in the wall and has a funky odor. Very appalled by this kind of service.
Also
U-Haul need to have signs on the walls to help guide you to your unit number
EMONA R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Trisha D
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Luvenia B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
OLIVIA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jailene D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
anthony w
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
eleanor r
|
Overall Experience
Rating:
3.0
The price was too steep.
GREGORY P
|
Overall Experience
Rating:
5.0
Staff very courtesy and professional
ANTHONY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geordani U
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Yvonne G
|
Overall Experience
Rating:
5.0
Excellent customer service, greatly appreciated.
Thomas B
|
First Impressions
Rating:
2.0
Most staff were friendly not all
Garrett G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marienka S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY W
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
shawtima m
|
Overall Experience
Rating:
5.0
The staff is incredible
Ebone W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael W
|
First Impressions
Rating:
5.0
The entire staff was amazing. General Manager response time was so effective when I need assistance with access key!!!!! I was able to rent my uhaul , obtain storage, and walk thru in less than Twenty minutes!!! Thank you soo much for great customer service especially when moving can be so stressful!!! I will recommend Boston Ave storage facility to all my friends and family!!
Ulonda E
|
First Impressions
Rating:
5.0
I enjoy my years as a customer with U- Haul and would gladly use them again if I every have too.
Chelsea K
|
Overall Experience
Rating:
5.0
The girls in the front is amazing great customers service. The staff went above and beyond to help me.
leslie g
|
Overall Experience
Rating:
5.0
The customer service employer was a great help
marcus v
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
STEPHEN M
|
Overall Experience
Rating:
5.0
It was a great move in for me.
Chelsea K
|
First Impressions
Rating:
1.0
This was my first time using storage and I was moving out of my apartment. When I was reserving the storage facility I told the customer representative I needed something for a 1-2 bedroom size storage unit she advised me this size would’ve been enough. When I got to the facility they had no elevator or ramp and we had to go down stairs with our items. This was not disclosed neither over the phone or at the facility before being taken to the unit. When I saw the unit it was very small and couldn’t fit nothing the size a one bedroom could fit. I am so upset and disappointed because now I am being charged $180.00 for a unit that cannot fit what I need it to and now I need more storage and basically has to spend more money to fit my bed and dresser. I would honestly like this to get a bigger facility because this feels like a rip off at this point. The employees were friendly but the service did not meet my expectations definitely would not recommend!
shanique b
|
First Impressions
Rating:
5.0
Very friendly and helpful staff
HUGO C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
teggy p
|
First Impressions
Rating:
2.0
My unit somehow managed to house a few mice. Even though there was no food stored there but sofa, furniture, boxes of clothes and decorations, etc. Almost everything which was destroyed by them. I was informed that one of the units near by had been forced to vacate due to having food in it. Which is why it caused them to move to my unit. If proper maintenance was taken, my items would not of been destroyed.
Madelyn M
|
Overall Experience
Rating:
5.0
The best
VERNON S
|
First Impressions
Rating:
5.0
Thank you for all you serves and the staff is very professional and kind
I hope to use U-Haul in the future
monica b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theresa M
|
Online Move In
Rating:
5.0
I never used the storage locker as it turned out and closed the rental yesterday. I had a good experience. Thank you.
Anthony A
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Yousef A
|
First Impressions
Rating:
1.0
Someone made it be a rat epidemic cause they had food in there storage room not fair to other customers who follows rules all my clothes in there had to be garbage because rats lived all in my stuff destroying stuff I can't replace because it was from a family member that died. Unbelievable
Noreen R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Desean B
|
First Impressions
Rating:
5.0
The staff was excellent they were patient and went above and beyond to help me. I highly recommend and they all deserve a raise in pay.
leslie g
|
First Impressions
Rating:
2.0
Not the second time… but the first time we went the manager or someone who was working was very rude, yelling at everyone and rushing us out not leaving us with any information. The second time someone was very nice but the storage place we reserved wasn’t ready and we had to use another one.
kristina f
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
kristina f
|
First Impressions
Rating:
5.0
I’ve been a customer at UHAUL for many years. Had many interactions with the staff. Always helpful and friendly. Special shout out to Customer Service Representative “Savie”. She treats you with respect and her knowledge of the workings of UHAUL is vast. Dane the manager is also great representative of UHAUL. Thank you,
Lorenzo Brooks
LORENZO B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deborah O
|
First Impressions
Rating:
5.0
I never had to use a storage room, but if I had to again I will definitely use UHaul. No matter what time a day I went there, the staff always had professional Customer Service! The staff outside and inside. Always greeted you with a smile and was available to your needs! Place always clean!
Thank You!
Paula B
|
Overall Experience
Rating:
5.0
I’ve always used U-Haul for storage and rental for moving.they are the industry standard. They Always have the supplies you need and the prices are decent
HANNIE J
|
Overall Experience
Rating:
5.0
The young man that helped me was so polite ,it was a breath of fresh air. Very well run
Kristin L
|
First Impressions
Rating:
5.0
Thank you for your service
MARISOL M
|
Overall Experience
Rating:
4.0
Bridgeport Staffing on Boston Avenue site exceptionally professional and provide great customer experience throughout the four years of storage usage.
Bonita P
|
Overall Experience
Rating:
5.0
I really do love the service I received, would definitely use Uhaul Storage again if I have to. The staff was great, patient and all of my things were secure.
Jasmin C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NOREEN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Noreen R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maxine J
|
Overall Experience
Rating:
4.0
Staff was excellent throughout. Two complaints: There was never a working light in my storage room. And having storage rooms with only a narrow staircase access (no elevator, no ability to use a hand truck to wheel items in and out of storage room) is unacceptable.
Nancy M
|
Overall Experience
Rating:
5.0
Very knowledgeable staff and they addressed any and all questions I had for them. I am a prior customer, and a local resident. Job well done.
Matthew L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashana C
|
Overall Experience
Rating:
1.0
I was locked outside the building for hours!!
SAMANTHA P
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Laurie D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monica M
|
Overall Experience
Rating:
5.0
The only unfair thing is, they went up on my fee every year without telling me, because I was a valued customer🤔
nicole s
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
John L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDNA B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Joshua C
|
Overall Experience
Rating:
5.0
Muy bueno la asistencia 👏
CARLOS T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edditt O
|
Overall Experience
Rating:
5.0
Cliff was very kind and helpful.
Kumari W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angelica H
|
Overall Experience
Rating:
5.0
Thank you all who had a hand in helping me get my brothers storage business handled.
MARK T
|
Overall Experience
Rating:
4.0
Everything was good so far.
I have nothing bad to say. Yes I would recommend somebody.
Pamela C
|
Overall Experience
Rating:
5.0
I am very grateful to the staff of uhaul on Boston ave , especially to Savi ! She was amazing understanding, respectful , over all a great person. I would recommend anyone that uses uhaul to go to the Boston ave location . You will have an easy exchange. Once again thank you Savi and godbless
Susan R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
karen h
|
Overall Experience
Rating:
4.0
Had to store stuff in the basement, no elevator so had to take heavy stuff down a treacherous set of old stairs then back up and out again! Otherwise, no issues
Elizabeth M
|
Overall Experience
Rating:
3.0
Yes or no answers here are not adequate. For example, my storage space was clean enough, but light not working, so it was pitch black inside. The staff did their best to provide a substitute battery light, but it was not properly maintained. Also, I was not aware that the space was down a long flight of stairs, no elevator, no ramps for hand trucks. Very disappointed with that. And, one should be able to return the truck to any of the three U-haul places in Bridgeport. Very inconvenient, now.,
Nancy M
|
First Impressions
Rating:
2.0
Staff not very nice at all I will like for someone to contact me because I can’t find my big box of jewelry I left in unit 502 that was next to the door looked in all boxes now Idk what to do I will like for someone to stay in contact with until I can’t figure out what’s going on just because someone close a unit doesn’t mean they got good service are help at times this place needs news staff. Thank you Charmaine lodge I just got back home and notice this
charmaine l
|
Overall Experience
Rating:
3.0
The unit was uncomfortable for moving large heavy furniture due to stairs and a beam cutting across unit reducing the size of the unit.
George S
|
Overall Experience
Rating:
3.0
It was inconvenient for me because every time I try to use the loading dock the uhaul trucks were always blocking the area. In my opinion they need to park all their trucks away from blocking the loading areas and give their customers space to move their items.
rosemary w
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
grace s
|
Overall Experience
Rating:
5.0
Thanks to all the staff
You're doing a wonderful job keep up the good work. Savie you are the best.
Jennifer C
|
Overall Experience
Rating:
5.0
Very convenient, very clean, quiet and friendly staff. However, i wish they had an Elevator in that facility which would have made things so much easier, that's all.
ANDERSON D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JULES J
|
First Impressions
Rating:
5.0
The mgr,clifford ,Donny,and the rest of the Boston ave team is the best I have came in contact in a long time that were very professional.
alex b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alexis Y
|
Overall Experience
Rating:
5.0
Great location friendly staff member
NOREEN R
|
First Impressions
Rating:
5.0
Quick, simple process. Facility organized with all entry and loading areas well thought out ... made the move in super easy. Great staff help and friendly.
Susan E
|
First Impressions
Rating:
5.0
Great customer service.
Micaela J
|
Overall Experience
Rating:
5.0
The workers are very friendly and helpful
Edwin R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denisse R
|
First Impressions
Rating:
4.0
I found the pricing to be well above their competitors. My moving out in 1 months time was due to this. I have a 10x10 unit at a discount price of $102 for 3 months and after that 132
ANGELINA G
|
Overall Experience
Rating:
3.0
Eceryone should have 24 hour access to their stored items without having to pay extra costs.
Melodie S
|
Overall Experience
Rating:
5.0
I love Boston Avenue Uhaul the lines are little long but the guys are always very friendly and helpful.
Lesha P
|
Overall Experience
Rating:
5.0
Very clean; easy access - would use this location again if I had to.
Robin M
|
Overall Experience
Rating:
4.0
Thank you!
kathleen b
|
First Impressions
Rating:
5.0
The employees at the bridge port ct office is excellent
alex b
|
First Impressions
Rating:
5.0
Great people very attentive and respectful
Mirasol R
|
Overall Experience
Rating:
5.0
Great service
chrisly a
|
First Impressions
Rating:
2.0
The wait time is too long at this branch. Why am I forever to pay for a storage unit a month ahead of time. Nowhere online does it state that payment is immediately due.
Karen J
|
First Impressions
Rating:
4.0
Super good
Yaritza G
|
Overall Experience
Rating:
1.0
Too expensive for just one day. Spent $400 for a storage and a truck..
Naomi T
|
First Impressions
Rating:
5.0
The customer service that I received was above excellent. The entire team worked together to make sure that all of my needs were met. All while balancing a VERY busy morning at the store. Thank you!
JESSICA R
|
First Impressions
Rating:
3.0
Poor communication
FIONA C
|
Overall Experience
Rating:
1.0
Customer service is bad , the storages aren’t kept clean, the people don’t care. Over priced storage for such a small space . Would never ever recommend anyone there
Towanna R
|
Overall Experience
Rating:
5.0
They are so nice they take care of everything they help you with everything
francesca m
|
First Impressions
Rating:
5.0
Great service
JOSEPH P
|
First Impressions
Rating:
2.0
Excessive late fee, will never use uhaul storage ever again or refer to anyone.
christopher a
|
Overall Experience
Rating:
5.0
Every employee that I encountered was patient, friendly and helpful.
dennis h
|
Overall Experience
Rating:
5.0
Thank you for your help
Karla K
|
Overall Experience
Rating:
3.0
Wasn’t a good experience
DAVE S
|
Overall Experience
Rating:
5.0
I recommend U-HAUL to everyone.
wgdan y
|
Overall Experience
Rating:
4.0
Mr. Cliff service was excellent, he explained in detail everything, the storage was clean but I think a light inside of the storage would be nice.
Veronica R
|
Reservation
Rating:
5.0
The staff was helpful and knowledgeable.
Karla K
|
Reservation
Rating:
4.0
The staff were courteous
Patrick V
|
Overall Experience
Rating:
4.0
Thank you to the entire staff who made the need for your services smooth, helpful and secure..
THANK YOU..
Benita B
|
Overall Experience
Rating:
5.0
My move out date was June 1st
Sarah B
|
Overall Experience
Rating:
3.0
The facility and all employees were great. My one major compliant and the reason I would not recommend to a friend is that prorating is unavailable. We moved out June 1 but still had to pay full month
david b
|
Overall Experience
Rating:
5.0
I appreciate the service everyone was willing to help you and they were very respectful I would definitely use the service again Thanking You Sincerely Mrs Brown
