Customer Reviews for U-Haul Moving & Storage at Boston Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Boston Ave

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Philip S.
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When I picked up the rental, I noticed the receipt said I had to bring the truck back with 3/4 tank of gas, yet it only had 1/2 tank. I asked the girl at the pickup location to note this and she said it would not be a problem, everyone does it and to just bring the truck back with at least 1/2 tank and I would be ok. I am not,ok since I was charged a fuel charge which I wanted to dispute, but no one ever called me as noted on the return site. When I dropped off the truck, I did not agree to the charges - due to the fuel charge noted above - the site said someone would call me back. No one ever did and just charged me the charge anyway. Also, you should stress to customers that if they are returning off-hours, and they do the web site based return, DO NOT PUT THE KEY IN THE DROP BOX UNTIL THE ENTIRE RETUEN IS COMPLETE. I had to go back to the truck multiple times to note odometer readings, take pictures of the interior, etc. and was lucky I did not return the key first..

charmaine l. | Overall Experience |
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Staff not very nice at all I will like for someone to contact me because I can’t find my big box of jewelry I left in unit 502 that was next to the door looked in all boxes now Idk what to do I will like for someone to stay in contact with until I can’t figure out what’s going on just because someone close a unit doesn’t mean they got good service are help at times this place needs news staff. Thank you Charmaine lodge I just got back home and notice this

ISAIAH G.
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Customer did not leave a comment.

CHRISTOPHER I.
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Please change email of customer Christopher Isler. Wrong email in system

Vincent W.
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Waited a long time, truck broke down numerous times, horrible customer service, a pure rip off!

WILNER J.
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Customer did not leave a comment.

VIVIANA M.
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Customer did not leave a comment.

THELONIOUS P.
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None at all, Continue to keep up the Exceptional Work everyone was very courteous and So Helpful at the business another awesome experience thanks again Theloniouspaige

DONALD F.
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Customer did not leave a comment.

ALFRED P.
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Customer did not leave a comment.

ANNETTE F.
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I reserved at another location and yet to receive my $50 guarantee credit. Get there in the morning and they don't have the vehicle I rented. Offered to cover mileage but didn't

PAUL W.
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Customer did not leave a comment.

Jeffrey C.
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Drop off was smooth, Only one person working at pickup so I had to wait. Overall, went well. Thx

MARK J.
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Customer did not leave a comment.

KESHIA B.
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Great Customer Service

WASSAN J.
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I didn't have to wait to long for service, all of the customers ahead of me were taken care of promptly and before I know I was being taken care of and on my way with the cargo van I had reserved. Thanks so much U-haul on Boston Ave in Bridgeport, Ct.

IRIS D.
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I was impressed with the service tech he was able to save me money by advising me as to whether or not I should pick up a truck from my location or pick it up from the location where I was going to and that was very much appreciated

Melody T.
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Make sure every truck is clean I caught bedbugs because of your truck

MIGUEL B.
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keep oil levels above 50 percent

christopher B.
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We booked a guaranteed time for 9:30 am or a $50 refund. The time was changed to 10:30 but no refund was given.

Elizabeth B.
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Customer service was very good and helpful.

GAVIN P.
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Everything is good

ETIENNE M.
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The manager, was very pretty, but also exceptionally helpful to me securing a storage unit at a different location(Pine St). Ofcourse she also prepared my rental truck quickly and helped me use the App to photo my ID. She should be given a Stock Option Bonus for her excellent service. Best regards, Muhammad

ISABEL L.
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Boston ave Bridgeport ct has an awesome team

HALEY T.
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Customer did not leave a comment.

NOEL F.
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Customer did not leave a comment.

FRANCISCO M.
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Great work guys!

DOLORES H.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

CLERISTON F.
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The truck was not safe to drive, with slack in the steering wheel. The additions do not match the initial advertisement. Telephone service was excellent.

hudson P.
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we where charged for tolls and we never went out of CT... had to dispute them was cleared up but still.

THOMAS J.
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Customer did not leave a comment.

OSCAR C.
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Customer did not leave a comment.

MAGALI D.
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Customer did not leave a comment.

Leopoldo A.
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Customer did not leave a comment.

Brendan H.
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Customer did not leave a comment.

PAULASHANA M.
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Customer did not leave a comment.

DANIEL F.
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Customer did not leave a comment.

YAHAIRA G.
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When we walked in Customer service representative were on their phones and were rude.

GREGORY M.
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Customer did not leave a comment.

LUIS N.
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Thank you

George S. | Overall Experience |
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The unit was uncomfortable for moving large heavy furniture due to stairs and a beam cutting across unit reducing the size of the unit.

BRANDIE L.
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Nothing. Good services

JUANE B.
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Customer did not leave a comment.

michael D.
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Customer did not leave a comment.

MAURICE N.
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My wheel had a slow leak in it and when I mentioned it they brushed it off saying they all do that. When I return it I was told I was to be fined because of light debris such as 2 napkins and straw wrapper. I have used this company many times first time at this location I will never use this location again I prefer less shady business

Matthew L.
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We reserved the Fairfield Ave location and then we got our “pick up updated” to this location. Was not happy about this.

Jessica G.
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When dropping off my rental no one was available to help. I was told two people were outside available to help one person was outside on his cell phone. I went inside to speak with the man on the register he told me to be patient. After five minutes, No one approached to help me. I chose to self check in the truck. By the time I was done I still was not approached. Other than that I have no issues.

Alexander Z.
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Parking lot was short on space especially around 3pm. Online experience was good and picking up the truck was quick and easy. I'm not a huge fan of the vehicle recovery cost fee of $2.00. Overall good first experience.

rosemary w. | Overall Experience |
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It was inconvenient for me because every time I try to use the loading dock the uhaul trucks were always blocking the area. In my opinion they need to park all their trucks away from blocking the loading areas and give their customers space to move their items.

DEBORAH S.
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One of the trucks that I drove, the engine light and haul lights were on and never went off. Was nervous about driving it.

PAULETTE M.
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The battery on the 26' truck was dead and had to be jump started. The coolant and windshield washer fluid were both low. I was annoyed the truck wasn't ready and had to wait while they took care of these problems.

JOSEPH C.
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Untrained customer service person; very very slow & not familiar with proceedures; two customer service people spending more time talking about their fingernails than assisting customer. I paid for furniture blankets but they were not provided. The back and side windows of the cargo van were so dirty that I had to go to a station to gain visibility for traffic purposes. WILL NOT RETURN OR RECOMMEND.

IACHIA J.
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Customer did not leave a comment.

DASHON M.
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Customer did not leave a comment.

George S.
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The workers are doing an amazing job right now so nothings needs to be improved. They are all very friendly and professional they are doing an outstanding job. Thank you guys

Bryant A.
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Customer did not leave a comment.

Joyce D.
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I love you can register early to receive your equipment and check as well thank you

LESHA P.
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I don't like the taking of the ids from your phone when you pick up the truck from your cell phone..The rep should do it when you give it to the rep..I understand Covid but your system should be set up in case the customer doesn't have a cell phone. uhaul should scan licenses not the customers. Stop assuming all people have the capability to do this.

JASMINE S.
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Customer did not leave a comment.

Dana A.
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The service and equipment were great. The team was very informative, efficient, and professional. I had a great experience! :)

Heidi L.
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Members of staff were patient professional and kind.

ALEXANDRA R.
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Customer did not leave a comment.

THOMAS N.
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Customer did not leave a comment.

Paul B.
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Customer did not leave a comment.

JAMES O.
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Customer did not leave a comment.

Mary G.
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Customer did not leave a comment.

MICHAEL M.
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Customer did not leave a comment.

SHIRLEAN H.
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Give customers a more realistic estimate of the price of the equipment, most people can't gage how many miles they will move about the city, even just going from one side of town to the next and the jump in price in the end is overwhelming but the customer now has to pay it because they've already used the truck!

LISA V.
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Customer did not leave a comment.

FRANCISCO P.
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Customer did not leave a comment.

JOHN P.
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We filled the tank to above where we received it. I have a receipt I was charged a refuel fee and for 7 gallons of gas. I wrote an email protesting but received no response. I am very upset about this, and am going to go down there and protest vigorously

Ashley R.
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Customer did not leave a comment.

ERSKINE F.
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Customer did not leave a comment.

James S.
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Very quick drop off

JOSE C.
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Just keep doing what you already doing!

JUNIOR E.
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Customer did not leave a comment.

Adam C.
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Call ahead

Neville L.
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Customer did not leave a comment.

grace s. | Overall Experience |
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Customer did not leave a comment.

TORINA R.
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Customer did not leave a comment.

MICHAEL P.
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Always good customer service

PATRICK R.
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They sent me on the road with an auto trailer with 4 bald and defective tires. Had a blowout on interstate 95 in Georgia and waited 2.5 hours for repair. Then he only brought 2 tires when I told the dispatcher and repair guy that the trailer needed 4. Then waited 2 more hours for the other 2 to be replaced by a second repairman. Very dangerous blowout and waiting on side of busy I 95 for several hours. NOT HAPPY!

Kevin B.
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Customer did not leave a comment.

Royce S.
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Customer did not leave a comment.

TIMOTHY H.
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Customer did not leave a comment.

Amodi T.
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Dane grant and someone else was wonderful.

Joseph B.
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Customer did not leave a comment.

Jennifer C. | Overall Experience |
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Thanks to all the staff You're doing a wonderful job keep up the good work. Savie you are the best.

VICTOR M.
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Customer did not leave a comment.

FIDEL I.
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She was so sweet and sociable. All was perfect.

Dominick G.
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Just keep up the great work that you're staff is doing, I am very satisfied with the service team, and thank you very much for being there when I needed you.

Kenrick B.
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Customer did not leave a comment.

Richard L.
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Truck I reserved and paid for was not available. I had a one way reservation, they only had local trucks available, on my reservation it said that if the truck wasn't in, I'd get $50 never received it off bill. Furious. I'll use a different rental truck company next time.

Diana R.
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The side mirrors are hard to see from I'm not sure anything can be done about that though

Sonia R.
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I ordered the truck from one location and reservation was sent to another . Also Ensure what the customers order are in the truck I ordered a doll which was not in the truck making my move very difficult.. I called to extend rental 2 hours and they wanted to charge me 75 dollars extra that's practically the cost for a full day

BRENDA M.
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Customer did not leave a comment.

NILDA A.
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Both me & my son couldn't get into the uhaul site on our cell phone where it stated to return the truck. It seem the uhaul site wasn't working at all. I took a picture if the odometer & gas just in case & put the keys in the slot.

William M.
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The turn signal light for my trailer light hookup on my vehicle wouldn't work. The supervisor took time out to come out and check, and found a blown fuse. He fixed it for me, and I was able to take the rental trailer. Above and beyond! 5 stars! Will definitely be renting from here again!

Richard L.
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Customer did not leave a comment.

June M.
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This is a wonderful place to do business with. The staff were helpful and kind. I would be happy to do business with them again for any need.

David R.
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Easy checkout process even though they were busy!

william P.
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Not sure who I met at the counter but he was great and explained everything very well. Happy service and always smiling.?

JUAN M.
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Customer did not leave a comment.

MICHAEL S.
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Customer did not leave a comment.

ANDERSON D. | Overall Experience |
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Very convenient, very clean, quiet and friendly staff. However, i wish they had an Elevator in that facility which would have made things so much easier, that's all.

JULES J. | First Impressions |
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Customer did not leave a comment.

alex b. | Overall Experience |
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The mgr,clifford ,Donny,and the rest of the Boston ave team is the best I have came in contact in a long time that were very professional.

Alexis Y. | Overall Experience |
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Customer did not leave a comment.

NOREEN R. | First Impressions |
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Great location friendly staff member

Susan E. | First Impressions |
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Quick, simple process. Facility organized with all entry and loading areas well thought out ... made the move in super easy. Great staff help and friendly.

Micaela J. | Overall Experience |
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Great customer service.

Edwin R. | Overall Experience |
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The workers are very friendly and helpful

Denisse R. | First Impressions |
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Customer did not leave a comment.

ANGELINA G. | Overall Experience |
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I found the pricing to be well above their competitors. My moving out in 1 months time was due to this. I have a 10x10 unit at a discount price of $102 for 3 months and after that 132

Melodie S. | Overall Experience |
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Eceryone should have 24 hour access to their stored items without having to pay extra costs.

Lesha P. | Overall Experience |
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I love Boston Avenue Uhaul the lines are little long but the guys are always very friendly and helpful.

Robin M. | Overall Experience |
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Very clean; easy access - would use this location again if I had to.

kathleen b. | First Impressions |
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Thank you!

alex b. | First Impressions |
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The employees at the bridge port ct office is excellent

Mirasol R. | Overall Experience |
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Great people very attentive and respectful

chrisly a. | First Impressions |
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Great service

Karen J. | First Impressions |
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The wait time is too long at this branch. Why am I forever to pay for a storage unit a month ahead of time. Nowhere online does it state that payment is immediately due.

Yaritza G. | Overall Experience |
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Super good

Naomi T. | First Impressions |
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Too expensive for just one day. Spent $400 for a storage and a truck..

JESSICA R. | First Impressions |
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The customer service that I received was above excellent. The entire team worked together to make sure that all of my needs were met. All while balancing a VERY busy morning at the store. Thank you!

FIONA C. | Overall Experience |
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Poor communication

Towanna R. | Overall Experience |
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Customer service is bad , the storages aren’t kept clean, the people don’t care. Over priced storage for such a small space . Would never ever recommend anyone there

francesca m. | First Impressions |
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They are so nice they take care of everything they help you with everything

JOSEPH P. | First Impressions |
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Great service

christopher a. | Overall Experience |
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Excessive late fee, will never use uhaul storage ever again or refer to anyone.

dennis h. | Overall Experience |
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Every employee that I encountered was patient, friendly and helpful.

Karla K. | Overall Experience |
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Thank you for your help

DAVE S. | Overall Experience |
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Wasn’t a good experience

wgdan y. | Overall Experience |
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I recommend U-HAUL to everyone.

Veronica R. | Reservation |
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Mr. Cliff service was excellent, he explained in detail everything, the storage was clean but I think a light inside of the storage would be nice.

Karla K. | Reservation |
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The staff was helpful and knowledgeable.

Patrick V. | Overall Experience |
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The staff were courteous

Benita B. | Overall Experience |
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Thank you to the entire staff who made the need for your services smooth, helpful and secure.. THANK YOU..

Sarah B. | Overall Experience |
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My move out date was June 1st

david b. | Overall Experience |
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The facility and all employees were great. My one major compliant and the reason I would not recommend to a friend is that prorating is unavailable. We moved out June 1 but still had to pay full month

Cynthia B. | Overall Experience |
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I appreciate the service everyone was willing to help you and they were very respectful I would definitely use the service again Thanking You Sincerely Mrs Brown

No reviews have been submitted for this location.

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