Customer Reviews for U-Haul Moving & Storage at Box Rd

4,353 reviews

1700 Box Rd   Columbus, GA 31907
(E of I-185 Exit 6)

(706) 568-0322

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(706) 568-0322

1700 Box Rd
Columbus, GA 31907
(E of I-185 Exit 6)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was a one way rental. Clarissa in traffic (might be spelled wrong) was OUTSTANDING. She was a true advocate for me! Prior to arriving at Box Road, I was helped by two wonderful men at Warm Springs Road U-Haul. Once arriving at Box Road the young professional who assigned my truck to me was great. Michael also assisted me and made sure the vehicle was road ready for the drive to Newnan. The traffic CSR Clarissa is awesome. I spoke with her three days prior to my pickup date and again the day of. She diligently worked my reservation so that my move day could go off without a hitch. Which it did! U-Haul professionals at the following Columbus, GA locations went above and beyond: Box Road, 4455 Warm Springs Road, and Airport Thruway.

TAMMY B. 
Rating:
5.0

Great staff.

CLARENCE H. 
Rating:
5.0

Customer did not leave a comment.

Kortnee B. 
Rating:
4.0

This vehicle only had 28 miles of gas.

ROGER E. 
Rating:
5.0

N/A

MICHELLE Y. 
Rating:
3.0

STOP OVERCHARGING PEOPLE AND MAKE SURE THE CHARGES ARE ABSOLUTELY CLEAR. I WILL NEVER USE UHAUL AGAIN!

A'DASJAH M. 
Rating:
5.0

Customer did not leave a comment.

KA'DARIUS A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
5.0

keep on doing what you all are

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

CALVIN J. 
Rating:
2.0

Additional equipment was not ready at time of rental, when I asked about appliance dolly that was reserved the desk agent couldn't find one that was not already rented, got manager who said he didn't have one even though there was one sitting next to the building. Said all he could do was refund the amount for it when I returned the truck, then after I left they found the one sitting next to the building and called me saying I could get that one with no apology or any thing. I requested rental for 24 hours but had to return the truck by 4 am when I picked it up at 9 am. I will not be using this U-Haul location again and may not want to use U-Haul at all in the future.

Sean E. 
Rating:
5.0

Customer did not leave a comment.

ALFRED J. 
Rating:
5.0

Staff was helpful & professional Michael is especially knowledgeable & deserving of increasing responsibility Paul Tommey RE/MAX-Executive Group 762-822-6411

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

Wilhemina J. 
Rating:
5.0

Customer did not leave a comment.

ju hyun S. 
Rating:
5.0

Customer did not leave a comment.

Malkia A. 
Rating:
5.0

Customer did not leave a comment.

TANYA F. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISSIAH B. 
Rating:
3.0

Give us our money back and not making us wait 5-10 business days when you got your money immediately. Very displeased

KHINA D. 
Rating:
4.0

Customer did not leave a comment.

Dorleen M. 
Rating:
5.0

Customer did not leave a comment.

AMOS B. 
Rating:
3.0

Better maintenance is needed on the truck that I was given. The truck was missing the tie-down straps to secure the cargo. I reserved an appliance dolly, which was not available when I picked up the truck.

Ben J. 
Rating:
3.0

We schedule a truck close to where we needed to load but, we were moved the day before to another location. We arrived the morning of and we had been moved to Box road but we were notified. This wasted our morning. Not happy.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

BETTYE M. 
Rating:
3.0

Heat did not work in truck

Timothy R. 
Rating:
5.0

Terrible because I paid $40 in extra mileage fees because the truck was not at the original location in which I had a guaranteed reservation and I have not even received a receipt for the rental return. Ridiculous. I will not recommend

RAYMOND B. 
Rating:
4.0

The return process was fast, easy and painless. It made the entire process worthwhile. The young men that were checking guests in were friendly and awesome!

DORETHA B. 
Rating:
5.0

Customer did not leave a comment.

SHENITA H. 
Rating:
5.0

Helpful, professional and respectful employees that made the rental process quick and easy. Would 100% recommend this shop to a friend and will certainly use it when I PCS

Zach C. 
Rating:
5.0

first. Customer service, especially after dealing with the issues and having to get another truck

LAKEYSHA C. 
Rating:
4.0

Customer did not leave a comment.

HASSAN R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

EULA R. 
Rating:
5.0

Customer did not leave a comment.

Vernon O.  |  Overall Experience 
Rating:
1.0

Customer service was terrible. Reserved appliance and utility dollies, rep claimed they didn't have one but then (after I refused to drop the subject or accept it) “found one”. The truck gas level was lower than stated in the contract, and the rep refused to change the paper but I did make him write on the contract with regards to the gas tank level. The undercarriage right side of the truck was messed up and low, the truck was very shaky and it was not a good experience. This is my second time using this location, and I will NOT be returning. Also would like someone to contact me with regards to this as they are trying to charge me more than the paid amount which is not happening.

REBECCA B. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Nothing but respect and tranquility to my mind.

Jacqueline J. 
Rating:
4.0

Customer did not leave a comment.

ROSEMARY B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
1.0

They did not have all equipment that I had reserved. I had to go to two other locations to find what I meeded. Totally unacceptable. The staff couldn't care less. No concern whatsoever.

BRADFORD W. 
Rating:
4.0

Customer did not leave a comment.

GREGGORY H. 
Rating:
5.0

Thank You For The Pleasant Experience. I Really Appreciate You Being There In My Time Of Need. We Appreciate You.

SALLY S. 
Rating:
4.0

The wait is TOO LONG

TERRI W. 
Rating:
5.0

Customer did not leave a comment.

WILLIE P. 
Rating:
1.0

Vehicle was given to me almost out of gas.

SHETERRICA P. 
Rating:
5.0

Customer did not leave a comment.

Beth A. 
Rating:
5.0

Customer did not leave a comment.

GIL G. 
Rating:
5.0

Overall, U-Haul needing to talk to some random contact person in order for me to rent a truck is horrible. We held up the line , had to make almost 7 phone calls before someone answers a random call from U-HAUL. Also, you guys owe me a free rental. Screwed me because I checked out a truck at 11pm after hours, abd did t have it back 8 hours later at 7am. You think I'm moving furniture in the middle Of the night? 24 hours is a days rental should cost ONLY!!! Today's rental had almost zero gas in it, what if I had ran out on the way to fill it up? I'm sure you would have left me On the side of the highway. Calling a 800 number that no one would answer. Sorry you had to read this but, You asked for my feedback. The guy at U-Haul was the best. I wish someone else rented trucks in as many locations as U-Haul, I would definitely go there instead.

PERRY A. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
3.0

Overpriced

Marsha T.  |  Overall Experience 
Rating:
3.0

The girl at the desk tried to charge me a fuel surcharge when it clearly states if truck has over 1/4 of tank not such charge would be needed. She spoke with management and they confirmed I was correct but she never once apologized for wasting my time or the fact she was wrong. I assumed she was new and just trying to do her job but might need more training. Other than that everything was good.

Cason H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
4.0

Have more representatives to help check in customer's.

ELFRADE B. 
Rating:
5.0

Very very nice staff whom work at this location and I will continue to use this location whenever I need a truck.

DENEKA G. 
Rating:
5.0

Customer did not leave a comment.

DEXTER D. 
Rating:
3.0

The front desk needs an assistant

Angela j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward i.  |  Overall Experience 
Rating:
4.0

You can decrease the mileage price on the weekend.

Gordon G. 
Rating:
5.0

Customer did not leave a comment.

DEXTER D. 
Rating:
4.0

Move return parking for late night and early morning returns when outside normal business hrs.

CHARLES E. 
Rating:
1.0

Honor what other uhaul representatives and customer service workers say they are going to do. I am very dissatisfied with my experience and the handling of my issues after. I cannot get anyone to email back to get it resolved. Worst experience I have EVER had with uhaul and we have used uhaup for moving for several years.

BRANDON P. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA E. 
Rating:
5.0

Customer did not leave a comment.

WILLIE P. 
Rating:
5.0

Everyone, especially the man that helped us with the trailer (sorry, I am horrible with names) was awesome. There are several choices nearby and this location had the only motorcycle trailer but I will go back for anything else because of their inventory and helpfulness. Great people!

DEAN A. 
Rating:
5.0

There was a dirty face mask in the truck. If that was left behind... was the truck really cleaned???

JUANITA G. 
Rating:
5.0

Customer did not leave a comment.

KATRINA J. 
Rating:
4.0

Customer did not leave a comment.

Jaleel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosetta L. 
Rating:
5.0

Customer did not leave a comment.

Sara B. 
Rating:
5.0

Fuel gauge was off

Shaun S. 
Rating:
3.0

Customer did not leave a comment.

Kimtara S.  |  First Impressions 
Rating:
5.0

Ryan and his staff provided excellent customer service. They really care about their customers along with their needs. Way to go!!

Vantreston D. 
Rating:
5.0

We have used this location many times and have always been pleased with the service and equipment. The personnel are very friendly and helpful.

VICKI K. 
Rating:
5.0

Customer did not leave a comment.

Tyrell J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHELSI C. 
Rating:
1.0

Have equipment ready when people get there to pick it up would be nice and also not having to go all over the place to find a truck with your company to use when we've reserved one At your lot and it was not available we went there twice and it was not available so so we were sent to another lot to pick it up and it took forever to get them in gear also the one that we were assigned to had a dead battery.

BONNIE F. 
Rating:
3.0

This is the second time I rented a truck from this location where the truck had only 1/4 tank of gas when picked up. These should be leased out with full tanks. Very inconvenient. I won't use this location again.

Scott T. 
Rating:
5.0

Entire process went very smoothly. Kudos!

Daryl M. 
Rating:
4.0

Customer did not leave a comment.

VICTOR A. 
Rating:
1.0

After I made the reservation, I had to call them to find out where to picked up the truck. I found put they didnt have a truck , I would have to drive a box truck. This was unprofessional, inconvenient, and frankly made me ver mad.

Sheana H. 
Rating:
2.0

Fix the mobileonline pick up. Didn't work for pick up or drop off

AIRELL J. 
Rating:
5.0

I ordered this U-Haul a month prior and they said the day before my move, I will be contacted by 6pm. Well a week came and I was getting scared because I did not know where I was picking up my U-Haul and what time and they sent me to the scheduling team. They assured me that my truck would be available and I would have it that night, Thursday 21st. That day I called two different times to confirm and they said I could pick it up at 9:45pm using my app. 4 hours later at 5:45pm I get a voicemail stating that I couldn't pick up my U-Haul because that location closes at 6pm and so they are giving my truck to the next person. I called the lady back and she rudely has an argument with me. I was livid. This business sucks and y'all really made me lose over $400 and no one could do anything for me.

Ryan C. 
Rating:
3.0

Make it easier for the customer to contact support. When a customer has their card locked, forgets and tries to rent a U-Haul truck, they are permanently denied to use that card. Even if they unlock the card. Having support more easily accessible would prevent locked cards being as aggravating.

Tylan Q. 
Rating:
3.0

Customer did not leave a comment.

RANDALL W. 
Rating:
5.0

Grease the rollers on the rollup doors on the truck. The one I rented the door was hard to go up and down.

Allen A. 
Rating:
5.0

Friendly and fast service

MICHELLE C. 
Rating:
3.0

When I ordered this truck I asked for a ramp. When I picked up the truck I didn't even look to verify because I figured I would have to check behind something I ordered. It also had a very strong cigarette smoke smell and I was embarrassed to have my staff in it. It did not have a ramp and it made the job that we were doing extremely more difficult than if I just got what I ordered. I rented this truck for a catering offsite, and we ended up having to pick up hotboxes, carts and items and lift them in and out of the truck. When returning the gentleman I spoke with stated “it wasn't in the notes and the 10ft trucks don't have a ramp. He did discount my mileage, for my “inconvenience”

Brandi F. 
Rating:
4.0

Customer did not leave a comment.

CHAMP B. 
Rating:
3.0

Customer did not leave a comment.

KARTIKKUMAR G. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

TRENDARIOUS T. 
Rating:
5.0

Customer did not leave a comment.

MELENA H. 
Rating:
5.0

10*s

CLARENCE H. 
Rating:
5.0

Staff was professional & courteous. Got me in & out quickly due to in line reservation. Convenient location. Paul Tommey Realtor RE/MAX-Executive Group 762-822-6411

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE H. 
Rating:
2.0

Needs better customer service!

ODETTA P. 
Rating:
2.0

even though i reserved truck & storage i had to wait a hour because to check in since i could not check in with phone. got charged 3 times on my card then could get explaination locally so had to call in 800 u haul to get correct explaination of bill. phone rep on monday was excellent and need to train others on better customer service experience. hopefully this weekend will be better experience when i have to interact with them again sadly.

LAUREL M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
4.0

The truck leaked really bad & the knob for the window was missing, & there were no straps for the hand truck, but overall the experience was great!!!

PATRICIA J. 
Rating:
2.0

I would like to have someone contact me regarding my experience. 601-260-7483 or dylan.baas@aalos.net

DYLAN B. 
Rating:
1.0

Fix your app. When picking up, it asked me to add a contact and take a picture of their passport. Not only am I not going to give you a picture of someone else's passport, how would I do that standing outside your store? If you need me to give you information, do that when I set the reservation, not when picking up. Also, when trying to use the app on return, it froze taking a picture of the dash--twice. The app has been worse than useless for picking up and dropping off. A waste of time and patience.

Aaron L. 
Rating:
1.0

Have the proper equipment and a staff that cares about their job.

Raymond K. 
Rating:
4.0

They were out of dollys / hand trucks,

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marquis R.  |  First Impressions 
Rating:
5.0

Sales person were very nice with service and co-operative Uhaul is the best company to rent from great service.

Theresa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nokomis P.  |  First Impressions 
No reviews have been submitted for this location.

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