Customer Reviews for U-Haul Moving & Storage at Box Rd

4016 reviews

1700 Box Rd   Columbus, GA 31907
(E of I-185 Exit 6)

(706) 568-0322

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(706) 568-0322

1700 Box Rd
Columbus, GA 31907
(E of I-185 Exit 6)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

There was a line when I checked in for a trailer. Tensions among some customers could have been eased if there was another staffer available in the back to help out. One said he had been there in line a while .

BENJAMIN W. 
Rating:
5.0

Michael was very friendly and informed

VICTORIA B. 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Increase the number of associates working to assist customers as there was an ever increasing line.

IMANI T. 
Rating:
5.0

Great

HOWARD G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

STEVERSON J. 
Rating:
5.0

Manager Mobley and associates always professional and friendly.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
4.0

I frequent this location and the representative that takes care of me are knowledgeable ,curious, and very respectful andi not only do business with you but have brought 2 people moving out of col. But to one way truck drops

ISOM D. 
Rating:
4.0

Sell old trailers if you're not going to maintain them. Painting the wheels is not maintenance.

THOMAS M. 
Rating:
5.0

The customer service is always A1!!!

CHINETTA R. 
Rating:
5.0

The Box road location have the best customer service. I rent from this location only. The courtesy I received is outstanding. I have used other location before, but none. Impart to Box road.

BEATRICE D. 
Rating:
5.0

Customer did not leave a comment.

LATOYA M. 
Rating:
4.0

The only problem that I had was with registration and check out . I wasn't informed that I had to bring my credit card with me to check the vehicle out and the guy that was on duty was rude. My check in person was much nicer and explained everything and understood my problem.

YVONNE W. 
Rating:
4.0

Customer did not leave a comment.

Tresor N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Dexter D. 
Rating:
4.0

Customer did not leave a comment.

MARY J. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Nothing

BRANDON W. 
Rating:
5.0

N//A

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

WAYNNE B. 
Rating:
5.0

I always receive excellent service at the Box road location. My preferred location for my rental b no reds. I have an event planning business, I used that location only. From the manager to employee are great. I have in the past used other location and did not like the customer service. Ryan Mobley in my opinion is a asset to the company.

BEATRICE D. 
Rating:
1.0

The customer service was very disrespectful and unprofessional. I usually use 10th ave location and never have issues but this was terrible for pick up and again at drop off.

Brittney A. 
Rating:
4.0

the time that i ask for pick it up

DEXTER D. 
Rating:
5.0

Customer did not leave a comment.

WILBERT M. 
Rating:
3.0

Customer did not leave a comment.

ERNEST J. 
Rating:
5.0

Customer did not leave a comment.

TANIKA S. 
Rating:
1.0

I order a 10' truck online at a nearby location. 10' truck not available at nearby location. I was told a larger truck was available at an alternate location. I reserved the truck for 11AM. I drove out at 1 PM. First the system is down, then a truck has a transmission issue, then the other truck has a nail, then they bring a truck filled with water. The employees were very uncaring. Not to mention I hired 2 movers that sat around for 2 hours. Worst experience ever.

PATRICK M. 
Rating:
5.0

Only thing I can say is you all need a BIGGER parking lot

MONTE H. 
Rating:
2.0

Picking up the vehicle was slow staff not friendly and when asked to extend the rental I ended up having to call corporate to get it done. The return was easy but staff still not friendly.

MARGIE H. 
Rating:
5.0

Team members were knowledgeable and helpful. I had a pleasant experience.

VANESSA W. 
Rating:
4.0

My pastor and I reserved this truck over the phone with his church credit card. When I picked up the truck I had to use my personal credit card to rent the truck. This was very irritating and inconvenient.

STEPHEN C. 
Rating:
5.0

Just Continue to share a smile!! It's contagious!! We love Box Road Uhaul!! 😃

CHINETTA R. 
Rating:
5.0

Desmond was amazing

Yovett D. 
Rating:
3.0

FYI my storage unit is also empty now. As of 3/13/21. It's was unit 1695.

KATHERINE R. 
Rating:
4.0

Customer did not leave a comment.

GARRETT V. 
Rating:
5.0

Customer did not leave a comment.

Kenya B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Diana A. 
Rating:
1.0

After waiting 30 minutes to pick up received truck with 0 gas. Was late for appointment so took a picture of the gauge and found a gas station. Turned in a day early at Macon location. Tried numerous times to report via website that I was turning in at the designated site but the website site would not take my information. The next day I contacted the Macon Georgia turn in location and told basically “too Bad” there was nothing she could do to make the situation fair. Basically I feel I was over charged $52.00. I've so noted my experience and have informed my family and business associates of this experience and advised they may want to research other firms for their future vehicle needs.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

MONICA E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Rubyn H.  |  First Impressions 
Rating:
3.0

Employee Ryan provided exceptional customer service! The wait time was longer than I expected.

LATREASE H. 
Rating:
5.0

Great customer service

Mike O. 
Rating:
5.0

Customer did not leave a comment.

THERESA R. 
Rating:
5.0

Customer did not leave a comment.

CARMEN B. 
Rating:
5.0

I recommend this place

eric b.  |  First Impressions 
Rating:
5.0

It was a very smooth experience to rent a truck from this Uhaul location.

RODERICK A. 
Rating:
4.0

Customer did not leave a comment.

GEORGE R. 
Rating:
4.0

Customer did not leave a comment.

Matthew J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine B. 
Rating:
4.0

Customer did not leave a comment.

LOLITA L. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL B. 
Rating:
5.0

I really enjoyed using this truck. I was able to get everything in the truck with one load.

DAWNA D. 
Rating:
5.0

Customer did not leave a comment.

Kimbre J. 
Rating:
5.0

Customer did not leave a comment.

EDMOND Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

EMMA A. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

All employees were courteous and respectful. Very well managed!

ALVIN B. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
4.0

Customer did not leave a comment.

WENDY D. 
Rating:
4.0

Rogar Bishop helped make getting a tow hitch on my son's car the same day, called ahead and told them we were coming. Got there and the gentleman was informative, even tho it took LONGER than expected, they kept up informed and did a great job!

AARON L. 
Rating:
5.0

Customer did not leave a comment.

VINYETTA C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Great Customer Service!

CHARLES B. 
Rating:
4.0

The sliding door latch on 5 X 8 trailer gets caught on the lip at the top of the entry when door is rolled back. One must pull door inward to free latch to free it before door will roll back down. This is impossible when trailer is loaded. Someone will lose their fingers.

Warren C. 
Rating:
5.0

Customer did not leave a comment.

BERTHA H. 
Rating:
4.0

Customer did not leave a comment.

Jurnee F. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

I appreciate Ryan and all the guys at Uhaul on Box Rd in Columbus Ga. Some times I was late on making my payments and these guys worked with me. Most people wouldn’t. Not only that but overall they always was very helpful and just great people. Thanks to Ryan and the whole staff. Great work!

JEREMY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACY H. 
Rating:
5.0

Customer did not leave a comment.

Chrystal B. 
Rating:
5.0

Customer did not leave a comment.

TEMESHIA D. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

HOWARD J. 
Rating:
5.0

Use u-haul freq.

Evelyn F. 
Rating:
1.0

Customer did not leave a comment.

THRONDA G. 
Rating:
5.0

Great service! Very nice people to work with.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

JUWAN W. 
Rating:
4.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
5.0

I would like to give a special thanks to Mr. Ryan Mobley. Mr. Mobley is very professional when dealing with the customers and knowledgeable of every aspect of the business. Mr. Mobley certainly made me feel welcome and I felt assured that my belongings would be safe while in storage at U-haul. Accolades to Mr. Mobley he deserves a pay increase for the hard work he does. Thank you.

Antonio T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

The staff was amazing and very helpful. I would definitely recommend them to family and friends.

TASHA S. 
Rating:
5.0

Sales person were very nice with service and co-operative Uhaul is the best company to rent from great service.

Theresa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tacorrie J. 
Rating:
2.0

I was not told the 10 ft truck didn't have a ramp till I got there. I also wasn't told the cost of 50 miles would be put on my card automatically. Thank God I'm not moving again any time soon.

angel H. 
Rating:
5.0

Location need a help long waiting line one person working

DONNELL J. 
Rating:
3.0

Customer did not leave a comment.

MARCI B. 
Rating:
5.0

Customer did not leave a comment.

Angela E. 
Rating:
3.0

Everything was fine except dropping off after hours. It took us 30 minutes to figure out the key drop box was not locked - you just had to push it extremely hard. It was VERY hard to open. Also - having to stand outside and take pictures was a pain. Also couldnt remember my uhaul.com password. The entire process took 45 minutes

Kari W. 
Rating:
1.0

Customer did not leave a comment.

PURVESHKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
4.0

Customer did not leave a comment.

Anthony E. 
Rating:
5.0

The General Manager Ryan was awesome and professional.

Kasonya S. 
Rating:
4.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Not a thing could have been better. Courteous attentive staff, great equipment. Full marks!

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
4.0

Customer did not leave a comment.

Jacob P. 
Rating:
1.0

I had rat/ mice droppings in 95% of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!

Tevita B.  |  Overall Experience 
Rating:
1.0

could not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.

DAVID F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Emmanuel C.  |  First Impressions 
Rating:
1.0

Had to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.

MATTHEW A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deneka G.  |  Overall Experience 
Rating:
3.0

There was no air conditioning on some what uncomfortable.

Sharmen S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denise A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shenese F.  |  Overall Experience 
Rating:
1.0

Definitely would not recommend. I won’t tear anyone down but the staff needs a bit of an overhaul. I’ll leave it at that....Run far away from this location! After my experience I can’t believe I was sent a survey request.

BRIAN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nokomis P.  |  First Impressions 
Rating:
5.0

Staff super helpful. They helped me get a storage unit and return a one-way trailer.

Susan T.  |  First Impressions 
Rating:
5.0

Very friendly staff and excellent facility.

Michael B.  |  Overall Experience 
Rating:
5.0

Uhaul was there when I needed them the most no matter how long it was.

Deardre M.  |  Overall Experience 
Rating:
5.0

Loved it quick and easy

Inez T.  |  First Impressions 
Rating:
4.0

Friendly

Byron R.  |  First Impressions 
Rating:
5.0

Great customer service. Staff was very professional and helpful.

Marline W.  |  First Impressions 
Rating:
5.0

The young men are very very courteous and professional

WILMA M.  |  First Impressions 
Rating:
5.0

Always faithful.

Kyle M.  |  Overall Experience 
Rating:
5.0

I have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)

SHELA F.  |  First Impressions 
Rating:
5.0

Great customer service

Shenese F.  |  First Impressions 
Rating:
5.0

The young men working there Saturday morning provided top notch customer service.

Cheryl J.  |  First Impressions 
Rating:
5.0

The storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.

Janice H.  |  Overall Experience 
Rating:
5.0

Everything was excellent to include staff.

cenneta g.  |  Overall Experience 
Rating:
5.0

All was well. Always helpful.

CLAYTON R.  |  Overall Experience 
Rating:
2.0

Wait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.

ROGER A.  |  Overall Experience 
Rating:
1.0

Due to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.

Chyanne G.  |  Overall Experience 
Rating:
4.0

I was satisfied with the attention and promptness of the staff.

Nicole W.  |  Overall Experience 
Rating:
5.0

Helpful staff and always friendly

Carolyn H.  |  Overall Experience 
Rating:
5.0

I found the staff to be extremely helpful

Nicole W.  |  First Impressions 
Rating:
5.0

The staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!

william H.  |  Overall Experience 
Rating:
1.0

Extremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.

dana b.  |  Overall Experience 
Rating:
5.0

The manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglected

Michelle Y.  |  Overall Experience 
Rating:
5.0

Awesome Service

keith W.  |  Overall Experience 
Rating:
5.0

No issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHaul

daniel r.  |  Reservation 
Rating:
3.0

I didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at all

Jessica B.  |  Reservation 
Rating:
3.0

Not the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.

courtney c.  |  Overall Experience 
Rating:
4.0

Very nice manager and staff.

BONNIE R.  |  Overall Experience 
Rating:
5.0

Great Service!

Janiece W.  |  Overall Experience 
Rating:
5.0

Very professional and helpful.

Jason F.  |  Overall Experience 
Rating:
1.0

Very long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business day

Tiffani E.  |  Overall Experience 
Rating:
5.0

None

Deep Roots F.  |  Overall Experience 
Rating:
4.0

Our experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!

diana r.  |  Overall Experience 
No reviews have been submitted for this location.

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