There was a line when I checked in for a trailer. Tensions among some customers could have been eased if there was another staffer available in the back to help out. One said he had been there in line a while .BENJAMIN W.
Customer Reviews for U-Haul Moving & Storage at Box Rd
Columbus, GA 31907
(E of I-185 Exit 6)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Michael was very friendly and informedVICTORIA B.
Customer did not leave a comment.WALTER B.
Increase the number of associates working to assist customers as there was an ever increasing line.IMANI T.
Customer did not leave a comment.EDWARD B.
Customer did not leave a comment.ANGELA D.
Customer did not leave a comment.STEVERSON J.
Manager Mobley and associates always professional and friendly.ROGER B.
Customer did not leave a comment.BRANDON M.
Customer did not leave a comment.GARY W.
I frequent this location and the representative that takes care of me are knowledgeable ,curious, and very respectful andi not only do business with you but have brought 2 people moving out of col. But to one way truck dropsISOM D.
Sell old trailers if you're not going to maintain them. Painting the wheels is not maintenance.THOMAS M.
The customer service is always A1!!!CHINETTA R.
The Box road location have the best customer service. I rent from this location only. The courtesy I received is outstanding. I have used other location before, but none. Impart to Box road.BEATRICE D.
Customer did not leave a comment.LATOYA M.
The only problem that I had was with registration and check out . I wasn't informed that I had to bring my credit card with me to check the vehicle out and the guy that was on duty was rude. My check in person was much nicer and explained everything and understood my problem.YVONNE W.
Customer did not leave a comment.Tresor N. | Overall Experience
Customer did not leave a comment.MARK H.
Customer did not leave a comment.John S.
Customer did not leave a comment.Dexter D.
Customer did not leave a comment.MARY J.
Customer did not leave a comment.KATHERINE G.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.WAYNNE B.
I always receive excellent service at the Box road location. My preferred location for my rental b no reds. I have an event planning business, I used that location only. From the manager to employee are great. I have in the past used other location and did not like the customer service. Ryan Mobley in my opinion is a asset to the company.BEATRICE D.
The customer service was very disrespectful and unprofessional. I usually use 10th ave location and never have issues but this was terrible for pick up and again at drop off.Brittney A.
the time that i ask for pick it upDEXTER D.
Customer did not leave a comment.WILBERT M.
Customer did not leave a comment.ERNEST J.
Customer did not leave a comment.TANIKA S.
I order a 10' truck online at a nearby location. 10' truck not available at nearby location. I was told a larger truck was available at an alternate location. I reserved the truck for 11AM. I drove out at 1 PM. First the system is down, then a truck has a transmission issue, then the other truck has a nail, then they bring a truck filled with water. The employees were very uncaring. Not to mention I hired 2 movers that sat around for 2 hours. Worst experience ever.PATRICK M.
Only thing I can say is you all need a BIGGER parking lotMONTE H.
Picking up the vehicle was slow staff not friendly and when asked to extend the rental I ended up having to call corporate to get it done. The return was easy but staff still not friendly.MARGIE H.
Team members were knowledgeable and helpful. I had a pleasant experience.VANESSA W.
My pastor and I reserved this truck over the phone with his church credit card. When I picked up the truck I had to use my personal credit card to rent the truck. This was very irritating and inconvenient.STEPHEN C.
Just Continue to share a smile!! It's contagious!! We love Box Road Uhaul!! ðŸ˜ƒCHINETTA R.
Desmond was amazingYovett D.
FYI my storage unit is also empty now. As of 3/13/21. It's was unit 1695.KATHERINE R.
Customer did not leave a comment.GARRETT V.
Customer did not leave a comment.Kenya B. | Overall Experience
Customer did not leave a comment.Diana A.
After waiting 30 minutes to pick up received truck with 0 gas. Was late for appointment so took a picture of the gauge and found a gas station. Turned in a day early at Macon location. Tried numerous times to report via website that I was turning in at the designated site but the website site would not take my information. The next day I contacted the Macon Georgia turn in location and told basically â€œtoo Badâ€ there was nothing she could do to make the situation fair. Basically I feel I was over charged $52.00. I've so noted my experience and have informed my family and business associates of this experience and advised they may want to research other firms for their future vehicle needs.WILLIAM C.
Customer did not leave a comment.MONICA E.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Rubyn H. | First Impressions
Employee Ryan provided exceptional customer service! The wait time was longer than I expected.LATREASE H.
Great customer serviceMike O.
Customer did not leave a comment.THERESA R.
Customer did not leave a comment.CARMEN B.
I recommend this placeeric b. | First Impressions
It was a very smooth experience to rent a truck from this Uhaul location.RODERICK A.
Customer did not leave a comment.GEORGE R.
Customer did not leave a comment.Matthew J. | Overall Experience
Customer did not leave a comment.Jasmine B.
Customer did not leave a comment.LOLITA L.
Customer did not leave a comment.MITCHELL B.
I really enjoyed using this truck. I was able to get everything in the truck with one load.DAWNA D.
Customer did not leave a comment.Kimbre J.
Customer did not leave a comment.EDMOND Z. | Overall Experience
Customer did not leave a comment.RONALD R.
Customer did not leave a comment.EMMA A.
Customer did not leave a comment.Jeff S.
All employees were courteous and respectful. Very well managed!ALVIN B.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.WENDY D.
Rogar Bishop helped make getting a tow hitch on my son's car the same day, called ahead and told them we were coming. Got there and the gentleman was informative, even tho it took LONGER than expected, they kept up informed and did a great job!AARON L.
Customer did not leave a comment.VINYETTA C.
Customer did not leave a comment.CHARLES S.
Great Customer Service!CHARLES B.
The sliding door latch on 5 X 8 trailer gets caught on the lip at the top of the entry when door is rolled back. One must pull door inward to free latch to free it before door will roll back down. This is impossible when trailer is loaded. Someone will lose their fingers.Warren C.
Customer did not leave a comment.BERTHA H.
Customer did not leave a comment.Jurnee F.
Customer did not leave a comment.Matthew L.
Customer did not leave a comment.WILLIAM S.
I appreciate Ryan and all the guys at Uhaul on Box Rd in Columbus Ga. Some times I was late on making my payments and these guys worked with me. Most people wouldn’t. Not only that but overall they always was very helpful and just great people. Thanks to Ryan and the whole staff. Great work!JEREMY C. | Overall Experience
Customer did not leave a comment.STACY H.
Customer did not leave a comment.Chrystal B.
Customer did not leave a comment.TEMESHIA D.
Customer did not leave a comment.ROGER B.
Customer did not leave a comment.HOWARD J.
Use u-haul freq.Evelyn F.
Customer did not leave a comment.THRONDA G.
Great service! Very nice people to work with.Thomas D.
Customer did not leave a comment.JUWAN W.
Customer did not leave a comment.WALTER B.
Customer did not leave a comment.TIFFANY M.
I would like to give a special thanks to Mr. Ryan Mobley. Mr. Mobley is very professional when dealing with the customers and knowledgeable of every aspect of the business. Mr. Mobley certainly made me feel welcome and I felt assured that my belongings would be safe while in storage at U-haul. Accolades to Mr. Mobley he deserves a pay increase for the hard work he does. Thank you.Antonio T. | Overall Experience
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Barbara R.
The staff was amazing and very helpful. I would definitely recommend them to family and friends.TASHA S.
Sales person were very nice with service and co-operative Uhaul is the best company to rent from great service.Theresa T. | First Impressions
Customer did not leave a comment.Tacorrie J.
I was not told the 10 ft truck didn't have a ramp till I got there. I also wasn't told the cost of 50 miles would be put on my card automatically. Thank God I'm not moving again any time soon.angel H.
Location need a help long waiting line one person workingDONNELL J.
Customer did not leave a comment.MARCI B.
Customer did not leave a comment.Angela E.
Everything was fine except dropping off after hours. It took us 30 minutes to figure out the key drop box was not locked - you just had to push it extremely hard. It was VERY hard to open. Also - having to stand outside and take pictures was a pain. Also couldnt remember my uhaul.com password. The entire process took 45 minutesKari W.
Customer did not leave a comment.PURVESHKUMAR P.
Customer did not leave a comment.ANGELA B.
Customer did not leave a comment.Anthony E.
The General Manager Ryan was awesome and professional.Kasonya S.
Customer did not leave a comment.Karen A.
Not a thing could have been better. Courteous attentive staff, great equipment. Full marks!Jonathan H.
Customer did not leave a comment.james B.
Customer did not leave a comment.Jacob P.
I had rat/ mice droppings in 95% of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!Tevita B. | Overall Experience
could not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.DAVID F. | First Impressions
Customer did not leave a comment.Emmanuel C. | First Impressions
Had to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.MATTHEW A. | Overall Experience
Customer did not leave a comment.Cameron G. | Overall Experience
Customer did not leave a comment.Sharon R. | Overall Experience
Customer did not leave a comment.Deneka G. | Overall Experience
There was no air conditioning on some what uncomfortable.Sharmen S. | First Impressions
Customer did not leave a comment.Denise A. | Overall Experience
Customer did not leave a comment.Shenese F. | Overall Experience
Definitely would not recommend. I won’t tear anyone down but the staff needs a bit of an overhaul. I’ll leave it at that....Run far away from this location! After my experience I can’t believe I was sent a survey request.BRIAN G. | Overall Experience
Customer did not leave a comment.Nokomis P. | First Impressions
Staff super helpful. They helped me get a storage unit and return a one-way trailer.Susan T. | First Impressions
Very friendly staff and excellent facility.Michael B. | Overall Experience
Uhaul was there when I needed them the most no matter how long it was.Deardre M. | Overall Experience
Loved it quick and easyInez T. | First Impressions
FriendlyByron R. | First Impressions
Great customer service. Staff was very professional and helpful.Marline W. | First Impressions
The young men are very very courteous and professionalWILMA M. | First Impressions
Always faithful.Kyle M. | Overall Experience
I have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)SHELA F. | First Impressions
Great customer serviceShenese F. | First Impressions
The young men working there Saturday morning provided top notch customer service.Cheryl J. | First Impressions
The storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.Janice H. | Overall Experience
Everything was excellent to include staff.cenneta g. | Overall Experience
All was well. Always helpful.CLAYTON R. | Overall Experience
Wait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.ROGER A. | Overall Experience
Due to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.Chyanne G. | Overall Experience
I was satisfied with the attention and promptness of the staff.Nicole W. | Overall Experience
Helpful staff and always friendlyCarolyn H. | Overall Experience
I found the staff to be extremely helpfulNicole W. | First Impressions
The staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!william H. | Overall Experience
Extremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.dana b. | Overall Experience
The manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglectedMichelle Y. | Overall Experience
Awesome Servicekeith W. | Overall Experience
No issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHauldaniel r. | Reservation
I didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at allJessica B. | Reservation
Not the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.courtney c. | Overall Experience
Very nice manager and staff.BONNIE R. | Overall Experience
Great Service!Janiece W. | Overall Experience
Very professional and helpful.Jason F. | Overall Experience
Very long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business dayTiffani E. | Overall Experience
NoneDeep Roots F. | Overall Experience
Our experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!diana r. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!