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Heather JCustomer Reviews for U-Haul Moving & Storage at Box Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged to much for that lil ass truck when I could’ve got somebody to do it for cheaper
BRITTANY PSuper fast drop off, which I am thankful for after being on the road for 3 days and unpacking.
REBECCA MI spent more in mileage than I did for the whole rental. In a way it was a bit misleading but then with today's times everything has gone up. If I had really thought about it I would have just rented a truck from maybe Enterprise or budget because this was an expensive thing just to pick up a few items and then return it. It's not something that I would see myself entertaining or doing however, I would probably just rent a trailer and just go pick these things up instead of a truck because none of the things that you're looking for you will find in all the locations. There's nothing you could do to improve for the next customer as long as they're paying for mileage and these vehicles are gas guzzlers and you'll spend more in replacing the gas and the mileage than the rental. So no I would not recommend this or U-Haul to anyone
JANICE CNick and Treston were amazing they were quick and were genuinely nice people. Would recommend 10/10. Excellent customer service give them a raise 🙂🙂😊
KENNYATTA HGreat CS!
Natassia R | First ImpressionsFast, friendly, efficient service
LEALLAN BGreat support from staff at pick up and drop off. Very professional and helpful. Positive experience all around!
THEODORE JThe truck steering was almost unsafe. The steering wheel has way too much play. I contacted uhaul while on the road and essentially was just told that it was noted. I'm not satisfied.
NATHAN RThe gentleman that helped me get the trailer on was great! He took the time to make sure everything was safe, while training another staff member to do the same. Both were friendly and knowledgeable.
Stacey BGood customer service
AMETHYST V | First ImpressionsThey provided fast friendly service very professional
Maya HEverything was great!
SHAWN HRepresentative wasn't very assertive,
JEFFERSON SGM was not informative, nor attentive. I needed assistance and clarity on picking up truck. He gave none. As a leader, he needs retaining.
MICHAEL RRyan has a lot of customers but was really friendly and thorough. This made the experience nice.
AARON TTerrible they lied to take extra money from me.
MYA WAll went well
ANDREW GDidn't go in. I dropped off here at night so I didn't have to deal with anyone after the previous pickup location being such a terrible experience. I'd rather not deal with anyone at a U-Haul location again
RACHEL Mknowledgeable & great customer service
Cynthia MEquipment check out is a little slow. More counter personnel during peak hours
ROSEVELT SThe truck was full of pollen and the smell of gasoline seeped into the cabin as well as all of my belongings.
TIYARA JI request for a cargo van and I was supposed to pay on $37.00. When I get there they advised me that I will be paying $75.00. They advised me they called but they did not or text me advising that they gave me upgrade.
MARQUITA GUnderstaffed.
Timothy WMr. Mobley was very professional & knowledgeable about the facility & products. Every time I came in he actually recommended my name & I didn’t his. But still showed his professionalism. That goes a very long way.
LAMAINE T | Overall ExperienceI had no issues
KELVIN MGreat customer service and was waited on in a timely manner.
KENT CKeep the fuel level full
RICHARD REverything was excellent!!!!
JUANITA FStaff was knowledgeable and extremely helpful.
TRINITY WCustomer service was great! Communication was the bomb. I ordered one size truck that was not available. They called me and gave me a bigger truck for the same price bc the website had already let me book the smaller one. I was in and out within 10 min. Great experience for a person that works during those 9-5 hours. I literally did everything on a 30 min break and that included the drive time there and back.
CARLANDER SEverything was perfect
NANCY TI had to rent a dolly at this location because 10th Ave didn't have one, even though I reserved it. The employee who helped me was great. I will definitely go to Box Road over 10th Avenue in the future.
WILLIAM KFaster check out.
TONZA Tgreat customer service and equipment was in good condition
YADER FNo, to all of these questions, because the return location is CLOSED on Sundsys, and proving problematic when trying to return the vehicle.
Stephanie MYour new employee out front was really good company while he was organizing the paperwork and throughout checking on my gaining access to the climate controlled building. I had not but he came out unexpectedly and checked. The new code just issued needed a tweek. He than checked that I has a cart available. Awesome. I Think his name is Michael but been driving all night. Please excuse!
MARY I | First ImpressionsThe gas wasn't correct on the app.
Marc GTruck leaked in the rain and water damaged several vintage, valuable, and irreplaceable items.
Hayden JIn addition to asking if the customer have any questios maybe asking them if there are any supplies they need. I walked out and forgot to purchase a mattress cover.
SHANNIE WI have used this location for all my rental needs and moving supplies. The staff has always been courteous and helpful.
NERISSA MProbably could use more help at this location. They were busy, non stop on pickup and return.
TONYA MExcellent
CHARLES T | First ImpressionsI would not recommend anyone to use this company. We called to set up a reservation for a one way use of a trailer telling them we only needed it for one day. They don’t disclose the fact that if you rent a one way trailer that it doesn’t matter if you use it for 24 hours or the full 4 days you will be charged for 4 days. Which is a bit ridiculous to me to pay $330 for about 24 hour use. But when I spoke with customer service I was told sorry it’s a flat fee for one way trailers and doesn’t get prorated. I feel like I’ve been robbed of money. .
KENNETH KMy only issue were the moving carts were never available in the climate storage area.
Davin W | Overall ExperienceNothing needs changing they are perfect I love there hospitality and service
CAROLYN GWe had a great experience overall. The truck we needed was available. The whole process was easy. We got the truck, did what we needed to do, and returned it all with no problems. We even left extra gas in it!!!
JOERG HThe gentleman behind the counter got swamped with customers right after his coworker went to lunch. He worked it like a smooth pro and got everyone taken care of with minimal delay. Super nice guy too!!!
BRIAN BAwesome employees and customer service.
LYNNE PUser friendly
NATHAN FFill up the gas tank.
ROMEO MCustomer service was excellent!!!
Bobby RAll good.
Bryan WYou’ve got it all. Just keep it up.
EBENEZER AEasy return!
VICTOR RI think the staff was very helpful, and knowledgeable, will recommend this facility.
LESLIE T | First ImpressionsI will definitely be back at U-Haul on the 1700 Box Rd., Columbus, GA. They gave great customer service. The general manager is top notch. I want to say thank you to him again move a lot easier.
Torri S | First ImpressionsRyan was very pleasant to work with.
aliphia l | Overall ExperienceRyan Mobley and his team are OUTSTANDING
TERRI W | Overall ExperienceExcellent Customer Service.
Carla B | Overall ExperienceGreat experience
Sabrina K | First ImpressionsExcellent Customer Service especially Maurice. I was very impressed with the staff being men and all I thought the service was gonna be standard at best.
Carla B | First ImpressionsAbsolutely the Best Hands Down….Exceptional customer support
elboni s | Overall ExperienceRyan’s Customer Service Was Tremendously Helpful. He Is A Perfect Fit For The Job &Gets It Done. Thank You So Much Mr. Ryan , I Will Definitely Come Back &Use This Facility Again With No Hesitation. 10/10
BRITTANY E | Overall ExperienceVery user friendly! Quick and efficient. Always the go to moving service and business. Will use for the rest of my lifetime.
Sam B | Overall ExperienceNone
Laurenda L | First ImpressionsProfessional employees and excellent customer service experience
Jimmie H | Overall ExperienceThis storage facility comes highly recommended. The staff was very friendly and helpful. They were quick to resolve any issues. Thank you UHaul.
Qdijah J | Overall ExperienceGreat
Larobert S | First ImpressionsPleased with my service
ANNIE T | Overall ExperienceAlthough unforseen circumstances did occur, all of the U-Haul staff were very courteous and accommodating. If there was a way anyone could help remedy a situation the staff did not hesitate to volunteer their time to help. I highly recommend and will definitely use their services again. THANK YOU!!!!
Davin W | First ImpressionsThe room ended up being too small for me, however the staff was great. Both of the men that were there working, were efficient, customer friendly and kept the lines moving! I also had an issue on my reservation and they helped.
Ameshia S | First ImpressionsThe store attendant was very helpful while renting a truck amd storage unit.
Cathy H | Overall ExperienceAlthough the inside Staff was great the communication and storage was terrible. I called a week ahead to reserve a storage big enough for a 4 bedroom and when I arrived the storage could barely only fit one room. It cost me a lot of time and extra money and left me without a storage.
ashley s | First ImpressionsRyan was amazing. He took his time to assist us and ensured that we had everything that we needed to make our moving experience a success.
LATREASE H | Overall ExperiencePleasant staff and secure environment.
Sharon W | Overall ExperienceThe attendant processing me was excellent. Thanks.
ALFRETA G | First ImpressionsTHE USE OF THE TRUCK THAT I DROVE FROM ALL THE WAY FROM BAY CITY, MICHIGAN TO COLUMBUS WAS LIKE A NIGHTMARE. I HAD SO MUCH TROUBLE WITH THAT TRUCK, IT NEEDED AN ALIGNMENT AND THE BRAKES HAD TO BE PUT TO THE FLOOR TO COME TO A FULL STOP, I CAME VERY CLOSE TO HAVING HIT A VEHICLE FROM BEHIND MANY TIMES AND WITH THE TWO TOTAL KNEE REPLACEMENT SURGERIES THAT I HAD HAD IN THE PAST WAS MAGNIFIED TO THE FULL EXTENT. I HAD TO STOP IN OHIO TO GET A HOTEL ROOM. AT A POINT, I COULD BARELY GET IN AND OUT OF THE TRUCK WITHOUT SEVERE PAIN. I SHOULD HAVE BEEN ABLE TO MAKE MY TRIP IN NO LESS THAN 15 HRS. I LEFT BAY CITY, MICHIGAN AROUND NOON ON WEDNESDAY, AUGUST 31st. AND DIDN'T MAKE IT TO MY DESTINATION UNTIL AROUND 11:00 A.M. THAT FRIDAY SEPTEMBER 2nd I WAS IN SO MUCH PAIN DOING MY WHOLE INTIRE DRIVE BECAUSE OF THE BAD BRAKES THAT WERE ON THAT TRUCK, AT TIMES IT WAS VERY HARD FOR ME TO CLIMB BACK INTO THE TRUCK. I HAD TO CALL U-HAUL FOR EMERGENCY ASSISTANCE SEVERAL TIMES AND GOT NO HELP FROM THEM IN A REASONABLE TIME LIMIT, BUT I DID GET HELP FROM COMPLETE STRANGERS. I NEED TO HAVE A TALK WITH THE OWNER OF U-HAUL ABOUT ALL THAT I WENT THROUGH DURING MY TRIP FROM MICHIGAN TO GEORGIA, AND NOT TO MENTION THE TWO DIFFERENT TIMES THAT I HAD TO GET A HOTEL ROOM BECAUSE OF MY EXTREME PAIN, ANXIETY, STRESS, DISTRESS, MENTAL ANGUISH AND MUCH MORE.
lee S | First ImpressionsWasn’t sure how to open gate upon exit. Had to go around to swipe card for gaye to open since it didn’t open automatically.
MATTHEW S | First ImpressionsThere must not be any pest control in the outside units. Ended up tossing half of my stuff from spider infestation.
Shonna S | Overall ExperienceMy stuff is still there I’m going through some things right now yesterday I was supposed to come pick up my things but I didn’t have a ride
Ayanna S | Overall ExperienceGreat service!
SCHANTA N | Overall ExperienceThe service was so wonderful, I could shout for joy! 🤭
RHONDA F | First ImpressionsFriendly and understandable staff!
Brochelle B | Overall ExperienceOverpriced
Marsha T | Overall ExperienceThe front desk needs an assistant
Angela j | Overall ExperienceI love Ryan and his staff. I had another big move in my life back to NC. Thanks for making the adjustments to my uhaul order. Good job with helping me with transport
Nikita H | Overall ExperienceWhen I did the "move out" paperwork online before my next payment was due, my emergency contact and myself were then harassed for over a month. I had contacted them 4 times to resolve the issue and none of those times did they ever "make a note" on my account or apologize for the harassment.
CRYSTAL O | Overall ExperienceThank you!
ROBERT B | First ImpressionsI recommend this place
eric b | First ImpressionsI appreciate Ryan and all the guys at Uhaul on Box Rd in Columbus Ga. Some times I was late on making my payments and these guys worked with me. Most people wouldn’t. Not only that but overall they always was very helpful and just great people. Thanks to Ryan and the whole staff. Great work!
JEREMY C | Overall ExperienceI would like to give a special thanks to Mr. Ryan Mobley. Mr. Mobley is very professional when dealing with the customers and knowledgeable of every aspect of the business. Mr. Mobley certainly made me feel welcome and I felt assured that my belongings would be safe while in storage at U-haul. Accolades to Mr. Mobley he deserves a pay increase for the hard work he does. Thank you.
Antonio T | Overall ExperienceSales person were very nice with service and co-operative Uhaul is the best company to rent from great service.
Theresa T | First ImpressionsI had rat/ mice droppings in 95% of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!
Tevita B | Overall Experiencecould not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.
DAVID F | First ImpressionsHad to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.
MATTHEW A | Overall ExperienceThere was no air conditioning on some what uncomfortable.
Sharmen S | First ImpressionsDefinitely would not recommend. I won’t tear anyone down but the staff needs a bit of an overhaul. I’ll leave it at that....Run far away from this location! After my experience I can’t believe I was sent a survey request.
BRIAN G | Overall ExperienceStaff super helpful. They helped me get a storage unit and return a one-way trailer.
Susan T | First ImpressionsVery friendly staff and excellent facility.
Michael B | Overall ExperienceUhaul was there when I needed them the most no matter how long it was.
Deardre M | Overall ExperienceLoved it quick and easy
Inez T | First ImpressionsFriendly
Byron R | First ImpressionsGreat customer service. Staff was very professional and helpful.
Lucas H | First ImpressionsThe young men are very very courteous and professional
WILMA M | First ImpressionsAlways faithful.
Kyle M | Overall ExperienceI have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)
SHELA F | First ImpressionsGreat customer service
Shenese F | First ImpressionsThe young men working there Saturday morning provided top notch customer service.
Wayne J | First ImpressionsThe storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.
Janice H | Overall ExperienceEverything was excellent to include staff.
cenneta g | Overall ExperienceAll was well. Always helpful.
CLAYTON R | Overall ExperienceWait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.
ROGER A | Overall ExperienceDue to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.
Chyanne G | Overall ExperienceI was satisfied with the attention and promptness of the staff.
Nicole W | Overall ExperienceHelpful staff and always friendly
Carolyn H | Overall ExperienceI found the staff to be extremely helpful
Nicole W | First ImpressionsThe staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!
william H | Overall ExperienceExtremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.
dana b | Overall ExperienceThe manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglected
Michelle Y | Overall ExperienceAwesome Service
keith W | Overall ExperienceNo issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHaul
daniel r | ReservationI didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at all
Jessica B | ReservationNot the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.
courtney c | Overall ExperienceVery nice manager and staff.
BONNIE R | Overall ExperienceGreat Service!
Janiece W | Overall ExperienceVery professional and helpful.
Jason F | Overall ExperienceVery long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business day
Tiffani E | Overall ExperienceNone
Deep R | Overall ExperienceOur experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!
diana r | Overall Experience