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Hee Chan J.Customer Reviews for U-Haul Moving & Storage at Box Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly convenient service!
C Dianne C.High roof cargo vans
Larry D.Customer take of excellent
Jae J.Service was impeccable even with the changes that were created from corporate. It was handed with grace and efficiency that is not common in Columbus, GA. I will definitely keep coming back to this location for services.
James D.Great service!
SCHANTA N. | Overall ExperienceIt was all good
Cynthia W.Fast and courteous
Teresa S.Clean yes, but the A/C in the truck barely worked rode 99% of the time with the windows down due to that issue
Robert H.All registration was completed online to include copies of drivers license pre-payment etc. At this location everything had to be redone from scratch. It took 45 minutes to pick up a truck where everything should have been done online. Also we were charge for moving pads spoke to no less than three U-Haul representatives prior to arriving at this location only to be told that U-Haul had not had rental pads for over six weeks. We ended up having to purchase pads which were very expensive.
Michael W.Outstanding customer service from the employees. I really appreciate Michael who took his time to make sure the trailer I was renting was properly hooked up and ready.
david S.The employees within the facility were not very friendly and seemed to lack basic customer service skills. In addition, the furniture dolly we paid for was not placed in our rental. We did not receive a refund, even after reporting the missing equipment. Unfortunately, we did not have a great experience with U-Haul and will likely consider other companies in the future.
Olivia K.I am well-satisfied. No complaints. Will do business with this establishment again. Thanks to all!
Latania H.Including a dolly or other moving equipment with the purchase of the truck would be extremely helpful. I was unable to move some of the larger and heavier items.
Cynthia J.Great customer service.
ARLEY S.Very efficient and fast process to rent a vehicle.
Deborah B.The young man that assisted me was very professional, polite, and helpful he even put air in my truck tires for me and hooked up the trailer. The cons is I'm still awaiting for my deposit to be reimbursed into my account from May 1st today is May 10th.
Keyshana F.The customer service and attention are great and the facilities are the best in town without a doubt. The only challenge was that the only available pickup truck smelled like someone smoked two packs of cigarettes with the windows up and the limitation on "car hauler" to which I needed to pick up in a different location (bad experience there due to having only one customer service person).
MANUEL R.Nothing, everything is good.
TONY G.To start with, you can actually have trucks available at the location the customer booked months in advance. In addition, when there is a long line of people waiting to pick up their reserved vehicles, you could arrange for other employees to assist with check in. Waiting in a line to check in for over 45 minutes while other employees walk around without assisting customers is frustrating. Our vehicle was filthy inside and out with exploded coke in the cab. We actually had to clean the windshield inside and out to be able to see clearly in order to drive safely on the interstate. We also had to wash the outside of the vehicle. Otherwise, the vehicle functioned well for our use.
John Y.Reservation online was fast and simple. Staff at Box road were great to work with both picking up and dropping the trailer off.
Richard G.Truck was clean but old and beat up. Very glad I only had to move 8 miles away. Not sure it would have made a 50 mile trip.
Michael D.Excellent customer service at pick up and turn in. I will definitely use this location for Al my Uhaul needs.
David G.Only one person at the counter… left counter unattended for over fifteen minutes as line continued to back up. Absolutely absurd practice of asking for a random name and number of anyone who can verify customer's identity, even though customer has state issued photo identification/driver license and a major credit card in their name. One could literally give the name and number of anyone and have them say that customer is anyone. By far one of the dumbest things I've ever encountered.
Nathan S.Overall the vehicle was clean with the exception of the windshield. The inside of the windshield appeared to have something sprayed on it but wasn't wiped off.
Isaac L.We did not receive mattress bag that was prepaid for and we didn't receive a dolly we requested
Wayne F.Nothing
brenda P.Ryan and Michael are kind and professional. Both went above and beyond. Ryan at pick up helped me when I was having issues with app and Michael took the time to listen about my experience at drop off. This location gets 5 stars!
Tara H.Above and beyond friendly customer service was outstanding. I have rented from the company before but the one here on Box Road was just amazing.
LAKASHA H.Best service I have ever had! They did over and above to help me get everything I needed !!!!
Linda M.Nothing
Felisha R.Please inform customer upfront thar if the go over ESTIMATED mileage that additional charges will acrue.
JACQUELINE W.Keep truck in inventory.
melvin S.N/A
Brianna S.Customers should be given at least a few boxes and tape. When you change their time on reservation, they should return truck the time they picked up. But David was nice and respectful which made things ok.
Idella J.The truck had mechanical issues the entire trip. A 2 1/2 drive took us over 9 hours to make. We were unable to go to storage unit related to how long it took us to get to Birmingham the storage unit was closed. We had to five to my mom's house and then back to storage unit the next day. I told drop off store about mechanical difficulties and then I was charged for going 5 miles over estimate even though we had to pull off road 8 times on the trip.
Andrea A.Clean them a little better.
Rodney H.Thx you for the prior day reservation for the van…
CECIL T.The service was so wonderful, I could shout for joy! 🤭
RHONDA F. | First ImpressionsThe process of providing info to rent is very time consuming & not customer friendly. The staff at this location is very good.
Allen T.I've been charged three times. It has overdrafted my account twice.
Colby L.Staff did a great job of trying to service multiple customers by having them (me) upload their license while still in line. Was great to keep things moving when there was a very long line.
Corey P.Need work with 800 line personnel info being honored at the rental location. I was told i could do all at one location and then all changed when i went to pick up - made it through tasking at hand, was lucky that i did not need to change plans based on the 800 number info given. Not a knock, but the system did not relect what i was told
Gerald W.I would give it a better rating if they could get at least one more person working the front, there was only one employee at the front. I showed up 10 minutes early and it took nearly 40 minutes to be seen. The gentleman at the front desk was very helpful and greatly appreciate the work and customer service he provided especially being the only person there at the front and having to deal with a very long line. Turn in went well, the same gentleman helped us remove and turn in the trailer. Thanks for the easy process.
Chad M.Receipt update in real time for changes to charges and refunds on the account.
Latisha S.Fast and easy to rent. Friendly staff
Luis V.Friendly and understandable staff!
Brochelle B. | Overall ExperienceOverpriced
Marsha T. | Overall ExperienceThe front desk needs an assistant
Angela j. | Overall ExperienceI love Ryan and his staff. I had another big move in my life back to NC. Thanks for making the adjustments to my uhaul order. Good job with helping me with transport
Nikita H. | Overall ExperienceWhen I did the "move out" paperwork online before my next payment was due, my emergency contact and myself were then harassed for over a month. I had contacted them 4 times to resolve the issue and none of those times did they ever "make a note" on my account or apologize for the harassment.
CRYSTAL O. | Overall ExperienceThank you!
ROBERT B. | First ImpressionsI recommend this place
eric b. | First ImpressionsI appreciate Ryan and all the guys at Uhaul on Box Rd in Columbus Ga. Some times I was late on making my payments and these guys worked with me. Most people wouldn’t. Not only that but overall they always was very helpful and just great people. Thanks to Ryan and the whole staff. Great work!
JEREMY C. | Overall ExperienceI would like to give a special thanks to Mr. Ryan Mobley. Mr. Mobley is very professional when dealing with the customers and knowledgeable of every aspect of the business. Mr. Mobley certainly made me feel welcome and I felt assured that my belongings would be safe while in storage at U-haul. Accolades to Mr. Mobley he deserves a pay increase for the hard work he does. Thank you.
Antonio T. | Overall ExperienceSales person were very nice with service and co-operative Uhaul is the best company to rent from great service.
Theresa T. | First ImpressionsI had rat/ mice droppings in 95% of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!
Tevita B. | Overall Experiencecould not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.
DAVID F. | First ImpressionsHad to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.
MATTHEW A. | Overall ExperienceThere was no air conditioning on some what uncomfortable.
Sharmen S. | First ImpressionsDefinitely would not recommend. I won’t tear anyone down but the staff needs a bit of an overhaul. I’ll leave it at that....Run far away from this location! After my experience I can’t believe I was sent a survey request.
BRIAN G. | Overall ExperienceStaff super helpful. They helped me get a storage unit and return a one-way trailer.
Susan T. | First ImpressionsVery friendly staff and excellent facility.
Michael B. | Overall ExperienceUhaul was there when I needed them the most no matter how long it was.
Deardre M. | Overall ExperienceLoved it quick and easy
Inez T. | First ImpressionsFriendly
Byron R. | First ImpressionsGreat customer service. Staff was very professional and helpful.
Marline W. | First ImpressionsThe young men are very very courteous and professional
WILMA M. | First ImpressionsAlways faithful.
Kyle M. | Overall ExperienceI have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)
SHELA F. | First ImpressionsGreat customer service
Shenese F. | First ImpressionsThe young men working there Saturday morning provided top notch customer service.
Cheryl J. | First ImpressionsThe storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.
Janice H. | Overall ExperienceEverything was excellent to include staff.
cenneta g. | Overall ExperienceAll was well. Always helpful.
CLAYTON R. | Overall ExperienceWait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.
ROGER A. | Overall ExperienceDue to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.
Chyanne G. | Overall ExperienceI was satisfied with the attention and promptness of the staff.
Nicole W. | Overall ExperienceHelpful staff and always friendly
Carolyn H. | Overall ExperienceI found the staff to be extremely helpful
Nicole W. | First ImpressionsThe staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!
william H. | Overall ExperienceExtremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.
dana b. | Overall ExperienceThe manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglected
Michelle Y. | Overall ExperienceAwesome Service
keith W. | Overall ExperienceNo issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHaul
daniel r. | ReservationI didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at all
Jessica B. | ReservationNot the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.
courtney c. | Overall ExperienceVery nice manager and staff.
BONNIE R. | Overall ExperienceGreat Service!
Janiece W. | Overall ExperienceVery professional and helpful.
Jason F. | Overall ExperienceVery long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business day
Tiffani E. | Overall ExperienceNone
Deep Roots F. | Overall ExperienceOur experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!
diana r. | Overall Experience