Customer Reviews for U-Haul Moving & Storage at Box Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Box Rd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rubyn H. | First Impressions |
Rating:

Customer did not leave a comment.

LATREASE H.
Rating:

Employee Ryan provided exceptional customer service! The wait time was longer than I expected.

Mike O.
Rating:

Great customer service

THERESA R.
Rating:

Customer did not leave a comment.

CARMEN B.
Rating:

Customer did not leave a comment.

eric b. | First Impressions |
Rating:

I recommend this place

RODERICK A.
Rating:

It was a very smooth experience to rent a truck from this Uhaul location.

GEORGE R.
Rating:

Customer did not leave a comment.

Matthew J. | Overall Experience |
Rating:

Customer did not leave a comment.

Jasmine B.
Rating:

Customer did not leave a comment.

LOLITA L.
Rating:

Customer did not leave a comment.

MITCHELL B.
Rating:

Customer did not leave a comment.

DAWNA D.
Rating:

I really enjoyed using this truck. I was able to get everything in the truck with one load.

Kimbre J.
Rating:

Customer did not leave a comment.

EDMOND Z. | Overall Experience |
Rating:

Customer did not leave a comment.

RONALD R.
Rating:

Customer did not leave a comment.

EMMA A.
Rating:

Customer did not leave a comment.

Jeff S.
Rating:

Customer did not leave a comment.

ALVIN B.
Rating:

All employees were courteous and respectful. Very well managed!

JAMES A.
Rating:

Customer did not leave a comment.

WENDY D.
Rating:

Customer did not leave a comment.

AARON L.
Rating:

Rogar Bishop helped make getting a tow hitch on my son's car the same day, called ahead and told them we were coming. Got there and the gentleman was informative, even tho it took LONGER than expected, they kept up informed and did a great job!

VINYETTA C.
Rating:

Customer did not leave a comment.

CHARLES S.
Rating:

Customer did not leave a comment.

CHARLES B.
Rating:

Great Customer Service!

Warren C.
Rating:

The sliding door latch on 5 X 8 trailer gets caught on the lip at the top of the entry when door is rolled back. One must pull door inward to free latch to free it before door will roll back down. This is impossible when trailer is loaded. Someone will lose their fingers.

BERTHA H.
Rating:

Customer did not leave a comment.

Jurnee F.
Rating:

Customer did not leave a comment.

Matthew L.
Rating:

Customer did not leave a comment.

WILLIAM S.
Rating:

Customer did not leave a comment.

JEREMY C. | Overall Experience |
Rating:

I appreciate Ryan and all the guys at Uhaul on Box Rd in Columbus Ga. Some times I was late on making my payments and these guys worked with me. Most people wouldn’t. Not only that but overall they always was very helpful and just great people. Thanks to Ryan and the whole staff. Great work!

STACY H.
Rating:

Customer did not leave a comment.

Chrystal B.
Rating:

Customer did not leave a comment.

TEMESHIA D.
Rating:

Customer did not leave a comment.

ROGER B.
Rating:

Customer did not leave a comment.

HOWARD J.
Rating:

Customer did not leave a comment.

Evelyn F.
Rating:

Use u-haul freq.

THRONDA G.
Rating:

Customer did not leave a comment.

Thomas D.
Rating:

Great service! Very nice people to work with.

JUWAN W.
Rating:

Customer did not leave a comment.

WALTER B.
Rating:

Customer did not leave a comment.

TIFFANY M.
Rating:

Customer did not leave a comment.

Antonio T. | Overall Experience |
Rating:

I would like to give a special thanks to Mr. Ryan Mobley. Mr. Mobley is very professional when dealing with the customers and knowledgeable of every aspect of the business. Mr. Mobley certainly made me feel welcome and I felt assured that my belongings would be safe while in storage at U-haul. Accolades to Mr. Mobley he deserves a pay increase for the hard work he does. Thank you.

ROBERT W.
Rating:

Customer did not leave a comment.

Barbara R.
Rating:

Customer did not leave a comment.

TASHA S.
Rating:

The staff was amazing and very helpful. I would definitely recommend them to family and friends.

Theresa T. | First Impressions |
Rating:

Sales person were very nice with service and co-operative Uhaul is the best company to rent from great service.

Tacorrie J.
Rating:

Customer did not leave a comment.

angel H.
Rating:

I was not told the 10 ft truck didn't have a ramp till I got there. I also wasn't told the cost of 50 miles would be put on my card automatically. Thank God I'm not moving again any time soon.

DONNELL J.
Rating:

Location need a help long waiting line one person working

MARCI B.
Rating:

Customer did not leave a comment.

Angela E.
Rating:

Customer did not leave a comment.

Kari W.
Rating:

Everything was fine except dropping off after hours. It took us 30 minutes to figure out the key drop box was not locked - you just had to push it extremely hard. It was VERY hard to open. Also - having to stand outside and take pictures was a pain. Also couldnt remember my uhaul.com password. The entire process took 45 minutes

PURVESHKUMAR P.
Rating:

Customer did not leave a comment.

ANGELA B.
Rating:

Customer did not leave a comment.

Anthony E.
Rating:

Customer did not leave a comment.

Kasonya S.
Rating:

The General Manager Ryan was awesome and professional.

Karen A.
Rating:

Customer did not leave a comment.

Jonathan H.
Rating:

Not a thing could have been better. Courteous attentive staff, great equipment. Full marks!

james B.
Rating:

Customer did not leave a comment.

Jacob P.
Rating:

Customer did not leave a comment.

Amanda P.
Rating:

This location is absolutely horrible. When I arrived there was no one around. I had to search for an employee. He then proceeded to ignore my questions during check in. When I arrived to the drop off location to turn in the vehicle I again had to hunt down an employee. I found two employees in the back room. They told me to wait for them at the counter. I was ignored for 10 minutes. This location acts as if my business is an inconvenience.

PETER J.
Rating:

Came from out of state, service representatives were courteous and professional.

Jeanne H.
Rating:

Customer did not leave a comment.

Tevita B. | Overall Experience |
Rating:

I had rat/ mice droppings in 95% of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!

Yader F.
Rating:

Great customer service

Belinda R.
Rating:

Customer did not leave a comment.

ANITA E.
Rating:

I called to reserve my Uhual... the rep advised me it would be $39.99. I specifically asked the rep if I could use cash, she stated yes, I could, however, neglected to advise me that in order to use cash I had to put down another $100 deposit just to be able to use cash. So when I got to Uhaul my price changed to &176 plus the additional $100 deposit to pay with cash. So my total for a Uhaul was $276. For 24hrs. I cancelled my reservation. That was so ridiculous.

Johnnie C.
Rating:

Customer did not leave a comment.

sonja H.
Rating:

The young man that served me was AWESOME! He was very knowledgeable and kind. He did a great job and I really appreciate him for helping me today.

CHARLES A.
Rating:

Customer did not leave a comment.

Jose G.
Rating:

None at this time

phyllis J.
Rating:

Customer did not leave a comment.

Jasmine Nicole D.
Rating:

Customer did not leave a comment.

Myrtle S.
Rating:

Had a wonderful experience everything nice and clean.. i I walked in and the store was clean and smells fresh ..

Tara W.
Rating:

Me. Ryan was great I recommended Box Rd Uhaul to all my family an friends. Thank you, for all 🙏🏾💪🏾❤️. Ms. Williams

Joseph F.
Rating:

Customer did not leave a comment.

Stephanie G.
Rating:

Customer did not leave a comment.

ROBERT P.
Rating:

NEED MORE HEP IN OFFICE AREA

APRIL D.
Rating:

Customer did not leave a comment.

JOE W.
Rating:

Do the same

JOHN O.
Rating:

I have used uhaul many times in the past, but not recently. I want to applaud the Airport Thruway location for finding me a truck even though it was at a different location ( box rd.) They set everything up, I just walked in and basically drove away with what I needed. Now, i am very unhappy with the pricing. I needed a truck for 4-5 hrs and approx 30-40 miles. Returning to location of pickup. Even though you advertise for $19.99, I knew it would be around $50. When I saw the receipt for over $120 I was blown away!! Charging .99cent for each mile on top of the rental fee is ridiculous. Just a note: I went to pickup a refrigerator, and upon loading noticed the packing blankets, which i was counting on, were empty. Also, I asked for straps and was told they were up to the customer to get. I'm not sure if you carry them or not in stock, if you do I was not directed towards them. So, again, I had to go buy straps somewhere else. I had to go buy blankets, which cost me even more. I ended up overfilling the gas tank by 1/8 and figured I'd get a credit, which i did not. I was told to be sure and check in online upon return, since it would be after hours. That made sense. So I returned the truck, made sure everything was locked up tight, dropped the keys, and got in my car....then I see I need to give not only precise mileage, but images as well of the mileage counter. I couldn't get back in the truck! So another $20 added to my bill. At the end of the day including everything i got charged, had to buy outside of uhaul, and gas, I am in almost $150 for a 5 hour rental and approx. 30- 40 miles. My dad used uhaul religiously throughout the 80's and 90's and I used uhaul many times in the early 2000's. After this fiasco and what I feel is an overcharge, I probably won't be using uhaul again. It's about the same cost for a delivery service and they do all the lifting and setup that I had to do in this case. Uhaul just isnt worth the money anymore. Good day.

kimberly J.
Rating:

Customer did not leave a comment.

TRAVIS R.
Rating:

I am owed credit from your Airport thruway location because my rental was stolen last Friday and I paid for 3 days in advance but only used the truck for a few hours before it was taken. Please give me my money ASAP

Debra G.
Rating:

Customer did not leave a comment.

STEVIE R.
Rating:

Customer did not leave a comment.

KENDEREK W.
Rating:

Customer did not leave a comment.

Kuaneitra A.
Rating:

Customer did not leave a comment.

KATOYA F.
Rating:

Customer did not leave a comment.

MICHAEL K.
Rating:

Excellent customer service Very friendly and encouraging

Deandra H.
Rating:

Customer did not leave a comment.

DAVID F. | First Impressions |
Rating:

could not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.

Larry D.
Rating:

Customer did not leave a comment.

Lawrence F.
Rating:

Only 1 csw who was exceptionally slow!!! Another employee walking around looking at his phone, back and forth to the back room while 7 people waiting to rent equipment.

HERMAN D.
Rating:

Customer did not leave a comment.

Emmanuel C. | First Impressions |
Rating:

Customer did not leave a comment.

Von B.
Rating:

Excellent service thank you

thomas N.
Rating:

I don't like have to take pictures with my phone and check the truck when I pick it up. The guy checking me out said to contest each section and take pictures. When I brought the truck back there was 6 people in line and the guy checking trucks back in was taking time to air spray the back out of each truck before helping the next guess. Not very customer friendly. I finally asked if I could just leave the keys in the truck.

Guillermo Leon M.
Rating:

The personal at front desk are absolutely disrespectful with the clients

valarie H.
Rating:

Customer did not leave a comment.

Ellis I.
Rating:

Customer did not leave a comment.

MATTHEW A. | Overall Experience |
Rating:

Had to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.

Miguel S.
Rating:

Customer did not leave a comment.

Barry B.
Rating:

Everything was great

Martin G.
Rating:

Customer did not leave a comment.

Kim W.
Rating:

The entire staff was friendly , nice and very helpful

Randy L.
Rating:

I didn't get the correct number if rental furniture pads

Evelyn A.
Rating:

Parking

Robbie O.
Rating:

Customer did not leave a comment.

Bradford S.
Rating:

I arrived at 0955 and there was one employee working the desk. I was third in line and waited until 1020 to get helped getting my vehicle. After I signed I waited another 10 minutes for my vehicle to get pulled up to me. The fuel gage was lower than what was marked on my sheet however I did not want to take the time to correct it. The return of the truck went well.

Gregory G.
Rating:

Customer did not leave a comment.

Cameron G. | Overall Experience |
Rating:

Customer did not leave a comment.

Sharon R. | Overall Experience |
Rating:

Customer did not leave a comment.

Deneka G. | Overall Experience |
Rating:

Customer did not leave a comment.

Sharmen S. | First Impressions |
Rating:

There was no air conditioning on some what uncomfortable.

Denise A. | Overall Experience |
Rating:

Customer did not leave a comment.

Shenese F. | Overall Experience |
Rating:

Customer did not leave a comment.

BRIAN G. | Overall Experience |
Rating:

Definitely would not recommend. I won’t tear anyone down but the staff needs a bit of an overhaul. I’ll leave it at that....Run far away from this location! After my experience I can’t believe I was sent a survey request.

Nokomis P. | First Impressions |
Rating:

Customer did not leave a comment.

Susan T. | First Impressions |
Rating:

Staff super helpful. They helped me get a storage unit and return a one-way trailer.

Michael B. | Overall Experience |
Rating:

Very friendly staff and excellent facility.

Deardre M. | Overall Experience |
Rating:

Uhaul was there when I needed them the most no matter how long it was.

Inez T. | First Impressions |
Rating:

Loved it quick and easy

Byron R. | First Impressions |
Rating:

Friendly

Marline W. | First Impressions |
Rating:

Great customer service. Staff was very professional and helpful.

WILMA M. | First Impressions |
Rating:

The young men are very very courteous and professional

Kyle M. | Overall Experience |
Rating:

Always faithful.

SHELA F. | First Impressions |
Rating:

I have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)

Shenese F. | First Impressions |
Rating:

Great customer service

Cheryl J. | First Impressions |
Rating:

The young men working there Saturday morning provided top notch customer service.

Janice H. | Overall Experience |
Rating:

The storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.

cenneta g. | Overall Experience |
Rating:

Everything was excellent to include staff.

CLAYTON R. | Overall Experience |
Rating:

All was well. Always helpful.

ROGER A. | Overall Experience |
Rating:

Wait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.

Chyanne G. | Overall Experience |
Rating:

Due to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.

Nicole W. | Overall Experience |
Rating:

I was satisfied with the attention and promptness of the staff.

Carolyn H. | Overall Experience |
Rating:

Helpful staff and always friendly

Nicole W. | First Impressions |
Rating:

I found the staff to be extremely helpful

william H. | Overall Experience |
Rating:

The staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!

dana b. | Overall Experience |
Rating:

Extremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.

Michelle Y. | Overall Experience |
Rating:

The manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglected

keith W. | Overall Experience |
Rating:

Awesome Service

daniel r. | Reservation |
Rating:

No issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHaul

Jessica B. | Reservation |
Rating:

I didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at all

courtney c. | Overall Experience |
Rating:

Not the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.

BONNIE R. | Overall Experience |
Rating:

Very nice manager and staff.

Janiece W. | Overall Experience |
Rating:

Great Service!

Jason F. | Overall Experience |
Rating:

Very professional and helpful.

Tiffani E. | Overall Experience |
Rating:

Very long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business day

Deep Roots F. | Overall Experience |
Rating:

None

diana r. | Overall Experience |
Rating:

Our experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!

No reviews have been submitted for this location.

Back
To Top