Customer Reviews for U-Haul Moving & Storage at Broadway Curve

522 reviews

3425 S 40th St   Phoenix, AZ 85040
(2 blocks north of the I-10 on 40th street)

(602) 470-0663

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 470-0663

3425 S 40th St
Phoenix, AZ 85040
(2 blocks north of the I-10 on 40th street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You guys are awesome

Carrie C.  |  Overall Experience 
Rating:
4.0

Dennis and Landon at the Broadwy Curve was excellent and professional

Katherine L.  |  Overall Experience 
Rating:
5.0

Landon has been an absolute pleasure to deal with throughout my entire tenure with U-Haul. His professionalism, knowledge, reliability and pleasant attitude, to name a few, are strong and valuable attributes and really strengthened my trust with the company. With regards to the unit itself, I was incredibly satisfied with the cleanliness and orderly condition from start to finish. I will be sure to refer the Broadway Curve location to all and any acquaintances, friends, colleagues and family.

Delphine R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob Z. 
Rating:
5.0

Customer did not leave a comment.

MADELINE A.  |  First Impressions 
Rating:
5.0

Customer service was amazing. I believe his name was Mando. Very knowledgeable and friendly

BRIAN M. 
Rating:
5.0

Other than someone breaking a key off in my storage lock, my experience was very good and I'd like to give Landon a special shout out because he was always polite and courteous to me. He tried to help me in every way he could. He was never curt or impatient, even though I pestered him as I was trying to get situated and move my things out of my unit.

KATHY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry K.  |  First Impressions 
Rating:
5.0

The guy went above and beyond to help us since we had a flight to catch after dropping off the truck

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laury D. 
Rating:
4.0

Landon and Dennis were an amazing help and so friendly! Thank you

Desiree S.  |  Overall Experience 
Rating:
5.0

Landon and Dennis were an amazing help and so friendly ! Thank you for your help!

Desiree S. 
Rating:
5.0

The rental agent was intelligent, skilled, and very pleasant to interact with. He also knew how to spell my name correctly! It is a very positive experience to feel that my name is not viewed as such an oddity that I have to always spell it out. It isn't such an odd name (Coppola.... you know, like the Director!). I can't believe the number of times I have said that and had someone look at me and say, "WHO???"

Eva C. 
Rating:
5.0

I was running back and forth between two locations, trying to manage a moving company while transporting a few items myself in a U-Haul which was incredibly exhausting and frustrating. As a result, I was late for my pickup in the morning and ended up needing to return the truck a few hours late. Landon could not have been more understanding or helpful. He was gracious, professional and on top of his game. Incredibly grateful and impressed.

Joshua P. 
Rating:
5.0

Nothing continue great work..dennis was amazing thank u

Tumara P. 
Rating:
1.0

I was charged twice for a total of $187.92 ($108.36 & $79.56) for a bill that's $37.92. The manager said he never seen that happen & I am currently on the phone w/ customer trying to get the situation resolved. If you need to move things from 1 shop to another home depot rents trucks at the same price w/out the headache.

Austin G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Shawanna J. 
Rating:
5.0

Thank u Landon u are well appreciated (off of 40thst and broadway)

eugena h.  |  Overall Experience 
Rating:
5.0

Landon was absolutely Amazing for my storage and truck rental. Uhaul is blessed to have him on the team!

KEISHA C. 
Rating:
5.0

Landon was absolutely AMAZING! Very helpful knowledgeable and understanding. I wish all of my services and purchase encounters could be like this. I will definitely use this UHAUL again in the future and that is all due to the outstanding level of service Landon provided the entire time.

Keisha C.  |  Overall Experience 
Rating:
5.0

truck was in horrible shape mechanically and did not drive well at all ,i let them know after i brought it back. but always a good experience here.

David G. 
Rating:
5.0

The manager at these location is very good and very helpful. I wish you guys could promote him or raise very good manager

ALLAN K. 
Rating:
5.0

Very friendly and helpful. Good customer service.

Maureen C. 
Rating:
5.0

Customer did not leave a comment.

Jarrin C. 
Rating:
5.0

Excellent! Landon went above and beyond. His location is clean and organized. See my trailer review for more details. Thank you, Landon!

SHAWN A. 
Rating:
5.0

Best UHaul renting experience I have encountered. Landon Moncada went above and beyond to take care of my return when he had no room in his facility. He offered to personally move the truck and trailer to another facility when the regional office accidentally assigned my return to his location. In addition, Landon offered a refund on the trailer rental to make up for previous UHaul errors during my move. Thank you!

Shawn A. 
Rating:
5.0

Staff is great, thank you!

JERRED C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy J.  |  Overall Experience 
Rating:
5.0

Oh, I asked for a 20' truck all they had were 15' trucks. That would be good for customers to know before they show up. I had a number of close locations, it would have been helpful to get the right size.

Paul H. 
Rating:
4.0

Customer did not leave a comment.

Thomas G.  |  Overall Experience 
Rating:
5.0

The staff was amazing !!!

MARCUS M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAROLD W. 
Rating:
5.0

It was just what I needed

ken H. 
Rating:
5.0

Manager was very nice, helpful, and efficient. Everything went smooth.

ROSEANA D. 
Rating:
5.0

Thank you much.

marla K. 
Rating:
5.0

Don't change anything, very efficient. Customer rep at location was simply amazing and very helpful!!

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Antonio V.  |  Overall Experience 
Rating:
2.0

The staff were alright the storage unit I had leaked on my 50.000 dollar bronco I complained was told it would be fixed it never was and when I first rented the unit I told the it was to hi priced they explained it was because my rate would never change. The rest of the storage company's were cheaper but would raise my rate after a month but Uhaul did not use that filmic. But three months later you raised my already over priced rate even more. No I would not recommend any one no way.

Richard Y.  |  Overall Experience 
Rating:
1.0

We asked if we could change the return location The lady was VERY rude and un helpful We are a business and would never speak to a client the way she did. We will not return here.

FRANCISCO C. 
Rating:
5.0

Customer did not leave a comment.

Christina A.  |  Overall Experience 
Rating:
5.0

I enjoyed the woman I worked with. She was very friendly :)

Taven M. 
Rating:
5.0

Landon was very interested in our satisfaction and was very welcoming. Kudos to him.

Richard D.  |  Overall Experience 
Rating:
5.0

Difficult driving a 26 foot uhaul thru the very narrow site, but I didn’t hit anything!

Kelly D.  |  First Impressions 
Rating:
1.0

The management that was there in the beginning was terrible I lived out of town and they were rude and gave me a unit they knew had a broken door. It was the only big one available my shop equipment got broken due to the door falling on it and the manager at the time didn’t even help me get my claim resolved I’ve been paying for over a year for stuff I can’t use and had to replace my equipment and still have not been paid through the insurance! The new manager Landon is much better and is very helpful!! I wish he was there all along but glad he’s there now!!

Ms. Q A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terence R. 
Rating:
5.0

I loved the fact that we were able to do everything online. That made it easier.

Latasha T. 
Rating:
5.0

Overall GREAT experience here. Rented 3 times and will DEFINITELY come back here. Very friendly/personable staff/owner. Very polite and knowledgeable. He even knew my by first name. That's customer care at its best.

ADAM M. 
Rating:
1.0

Customer did not leave a comment.

Christian S.  |  Overall Experience 
Rating:
4.0

Landon was super friendly and helpful however he said there was going to be a $100 deposit for paying with cash so when our total came out to 185 I believe we asked does that include our deposit and he said yes so when we turned the uhaul in we were thinking we was getting 100 back but only got 24 back so just a miscommunication but overall friendly and helpful

Fannie M. 
Rating:
5.0

Staff was welcoming and friendly both at pickup and return. Thank you

Sherry S. 
Rating:
5.0

Pamela was very helpful

Corey C. 
Rating:
5.0

Pamela was very professional and helped right away!

Andrea V. 
Rating:
5.0

Checkout was efficient. Easy in and out. Pamela was very personable and professional. Will rent from this location again. Thank you!

DEVON R. 
Rating:
5.0

This place is 5 mins from my house. Very convenient and the guy/s there are super nice, polite, professional. Would recommend this place for your future rentals. I've used them twice and was very pleased.

Adam M. 
Rating:
5.0

No Comment!!!

ANGEL H. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Elgin T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ziyue S. 
Rating:
5.0

Excellent service

LANDON M. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
3.0

Only one way out and there is only room for 1 vehicle at a time and if you get stuck behind someone in their storage unit in the exit row then you're stuck until that person is done. I waited there for approximately 30 minutes one day just to leave because someone was organizing their unit.

Frank A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara H. 
Rating:
4.0

Customer did not leave a comment.

SOUTH POPWARNER FOOTBALL A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROBERTO A. 
Rating:
2.0

I I had a 23-hour reservation slot and was repeatedly harassed by the employee to change my drop off time to later that day. After explaining my situation to him several times, he still insisted that I sign up for an earlier drop off times and then call to extend if necessary. When I did ultimately call to extend, I called at least three or four times and wasn't able to read any staff at the location. Ultimately I did receive a phone call back after many repeated attempts to get through. The last thing someone needs on a day when they're moving stuff is additional stress. Two days after my rental, I still haven't received an e-mail with my official check out receipt.

THERESA J. 
Rating:
5.0

I believe the person who help me was Landon, he was very helpful and very accommodating. We needed a bigger storage unit and he was able to get it for us. Best customer service by far.

Christina A.  |  First Impressions 
Rating:
5.0

The staff here was so friendly and helpful! Made my move super easy. Thank you!!

DANIELA K. 
Rating:
5.0

Customer did not leave a comment.

BLAKE M. 
Rating:
5.0

Customer service at its best!

RYAN T. 
Rating:
5.0

Customer did not leave a comment.

WANDA H. 
Rating:
3.0

I paid with my debit card and they said it was a $60 deposit but they took $135 off my card and I didn't appreciate that

Kamela W. 
Rating:
5.0

Dennis was a great help! Glad to have met him.

BRENDAN T.  |  First Impressions 
Rating:
5.0

can i get my last statement from you

Ana D. 
Rating:
5.0

I really loved my experience with you guys I would recommend it anytime

Gratchin J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IGNACIO O.  |  Overall Experience 
Rating:
5.0

Best service I have ever had with a move,will recommend to my loved ones and friends

LINDA W. 
Rating:
5.0

Great staff...very caring.

Rafael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Britany F.  |  Overall Experience 
Rating:
3.0

nice and attentive

Mitchell C. 
Rating:
5.0

Landon and the staff at this location were so helpful and nice. They gave me water when it was hot and i was moving things, they locked my unit for me when i did it incorrectly and they made my moving process less stressful for sure.

Cherie S.  |  Overall Experience 
Rating:
5.0

London M. was so kind and helpful. Love the staff here. Always clean. Nice people. I'd always use this location. Thanks!

sharmila v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chairriell P. 
Rating:
5.0

Customer did not leave a comment.

Cielo C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ishida H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

Everything was absolutely outstanding! Overall an amazing experience and would definitely go back or recommend to a friend. Staff and manager was outstanding and more then accommodating and willing to help. Went above and beyond to help turn a very very stressful situation into a doable one. Can't express how much I appreciate it!

Brandon F. 
Rating:
5.0

Landon is an awesome manager. Will recommend Uhaul because of him!!!

Kevin K.  |  Overall Experience 
Rating:
5.0

Landon was the best help and went above and beyond to make sure I was taken care of. He is top notch. Thank you

Travis A.  |  Overall Experience 
Rating:
5.0

Good service,nice guy

Jean S. 
Rating:
5.0

The manager was so nice and helpful. Couldn't got things done without him. At both places! The best! Very pleased with my services.

sharmila v.  |  First Impressions 
Rating:
3.0

Too expensive.

Jahquice R. 
Rating:
5.0

Top notch service. Hats off to Landon and his crew. This guy is the real deal. You're lucky to have such a fine example of an employee. He went out of his way to be sure I was taken care of. Thank you

Travis A.  |  First Impressions 
Rating:
5.0

The resident/owner Landon is the most attentive and customer friendly guy ever. If you are doing a undercover boss for Uhaul, this guy is the poster child for your company. Top notch young man. Call me if you have any questions 971-678-3220

Travis A. 
Rating:
5.0

Manager was very helpful and professional! Better not let him go! Great asset!

Kevin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin W. 
Rating:
5.0

Landon was more then helpful! He answered all my questions before leaving

Carleana L. 
Rating:
5.0

Customer did not leave a comment.

Maraka R. 
Rating:
5.0

Customer did not leave a comment.

JaNece V. 
Rating:
3.0

Customer did not leave a comment.

Sonya P. 
Rating:
5.0

Customer did not leave a comment.

Orlanda D. 
Rating:
5.0

The woman working the front desk was very kind and helpful.

Victoria P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Amalia G. 
Rating:
1.0

See Google review

Tori B.  |  Overall Experience 
Rating:
5.0

Great service Thank you

Sara P. 
Rating:
5.0

Very nice agent!!!! Smooth easy process....loved it!!! Will return

Hazel G. 
Rating:
5.0

Customer did not leave a comment.

Sybil H. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
2.0

Customer did not leave a comment.

Corinne L. 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
5.0

Excellent customer service if I ever need storage I will return to U-HALL again thank you for your courtesy all of your help and your wonderful customer service

mary m.  |  Overall Experience 
Rating:
5.0

This place was clean and person who was working there was very helpful

Mohammad L. 
Rating:
5.0

Customer did not leave a comment.

Karla H. 
Rating:
1.0

I spoke to 15 customer service reps but none helped me. I was unable to pick up my truck after hours and I was charged for the incorrect amount of miles

Ishida H. 
Rating:
1.0

The ceiling collapsed on my belongings damaging some of my furniture. I had insurance and they gave me the contact info, but no one ever got back to me. The staff was no help in resolving the issue.

JENNIFER L. N.  |  Overall Experience 
Rating:
2.0

Location was a bit run down. The manager was unprofessional and even though I purchased the insurance he blamed me for a chip in the window that was already there. The truck interior smelled like smoke and was dirty. I would definitely not recommend this location to anyone.

Brad J. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
1.0

We were made to buy truck insurance and then promised that we would get a full refund for the truck insurance as long as no damage was done and this did not happen. The manager said sorry about our luck...

ROBERT D. 
Rating:
3.0

Its very small and Staff was slow

sandra E. 
Rating:
5.0

Customer did not leave a comment.

Herb R. 
Rating:
5.0

Thank you.

Julian W.  |  Overall Experience 
Rating:
1.0

I entered my information on the portal for an online reservation. When the time comes to pick up the vehicle, I have to wait 40 minutes for the reservation agent to give me keys, even though the email, text message, and confirmation tell me the transaction is complete! This results in me missing the first two hours of an eight hour shift, due to the delay, and receiving a verbal warning for being late. I am very dissatisfied, especially because i have been renting Uhaul vehicles for years, with no issue. Please do better. ??????

Astra P. 
Rating:
5.0

The computer was very slow, but not the guy's fault. Truck was brand new and very clean.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Tammy G. 
Rating:
5.0

very good and friendly service

John D. 
Rating:
1.0

This was a terrible experience. Terrible communication from both employees that helped me, and I had no sooner pulled out of the lot with the vehicle when I got a text from U-Haul saying it was almost time to return it. Also I feel the rate was too much for the hour and a half that I needed the van. So many things went wrong and I'm not going to explain them all here. Just know I won't ever be back.

Jill L. 
Rating:
5.0

Good

Octavia J.  |  Overall Experience 
Rating:
1.0

There is policies that were not clearly informed or stated in any way about the type of lock that needed to be use I was told that if I did not wanna To use their lock then could not put my things

David A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Very effecient. Sean is very knowledgable and helpful

karen i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devarajan S. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
3.0

Don't think they had any AC cooled units.

Allan R.  |  Overall Experience 
Rating:
5.0

The managers were very friendly and professional the truck was ready for pickup when I arrived I was very satisfied on the pickup and the return process ..... I will rent from this location in the future !

james W. 
Rating:
5.0

Customer did not leave a comment.

laurie P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

It was horrible , so.the guy put in the wrong milage so when I returned the truck I couldn't log out of app for the man put the emilage over 100k .waited on hold with the rudest car reps who jus kept passing me on to the next rep who could not help me . Now it's 8 pm on the south side which I been sitting for over hour an half it's now dark I have to walk3 miles which is why I got there at 6 pm , then to top it off the last car rep who ki fly helped me tells me call-in the am .so I did waited on hold over an hour .. then I call the cell. U ber on the card to some lady who is on the card at location an she is very short with me, very rude ,cuts me off , mind you I rent a truck monthly an my company does weekly which I am in charge of. The manager was rude ?? didn't tell me when I would get my refund of funds release. Didn't thank me .didn't apologise for the horrible I convinced this has caused.. needless to say we will be using another company ... The worst experience in the 15 years we been using uhaul.. I will definitely make sure our company an it's partners do not ever use uhaul again ..

Candi B. 
Rating:
2.0

The new younger guy who works the morning shift at this location is very slow. He is very very very nice but he has also made several mistakes with booking the wrong equipment and checking back in our rentals days after we do a night drop. We use this location at least once a week, the previous management was awesome and we loved them but now it takes three times as long to get anything done. It takes about 9 minutes on the phone to book a rental and 30-45 minutes to pick up our vans. We know hes trying but he really needs more training.

Todd W. 
Rating:
5.0

The staff was friendly and professional.

tonora b.  |  Overall Experience 
Rating:
3.0

It is a really small location, they had everything that I needed but would have loved more parking. I was glad there wasn't much traffic so I could play musical parking with my car and the rental. If there was a way to get 5 more parking spots, the location would be perfect.

Brian S. 
Rating:
5.0

Employees was wonderful friendly in people to do business with . I will continue doing business at that location.

Jacqueline V. 
Rating:
3.0

Too many price increases

MICHAEL N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
5.0

Sean is the best representative for your company that you could hope for. He is helpful, courteous, and efficient.

Kim S.  |  Overall Experience 
Rating:
5.0

Staff was amazing

Sarah F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WEISONG T. 
Rating:
5.0

They were great and really easy to work with.

Nancy F. 
Rating:
5.0

Customer did not leave a comment.

Sylvia R. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
4.0

Customer did not leave a comment.

HEAVEN C. 
Rating:
4.0

Well built and well priced storage units. I used their facility or nearly 2 years. I had to move to another U-Haul storage in a nearby town because they had 8' rather than 10' ceilings and a size that

Avie K.  |  Overall Experience 
Rating:
5.0

Only had my storage unit for a couple of months but was happy I chose this location. The staff are very friendly and helpful!

Matthew A.  |  Overall Experience 
Rating:
5.0

Staff was always polite and able to answer all questions I had. Thanks,

Steven L.  |  Overall Experience 
Rating:
5.0

Good experience

Spri W.  |  Overall Experience 
Rating:
5.0

Sean was very helpful and accommodating. He even let us switch our rental facilities to a larger unit. He was a great employee.

Kim S.  |  Reservation 
Rating:
1.0

I am new to the area going through some financial difficulties, i got charged extra late fees which came out to 100.00. I closed my unit and because i was 3 days late i was charged a full month.

Lucas G.  |  Overall Experience 
Rating:
2.0

The staff was accommodating and friendly. Just did not feel safe.

LAURA H.  |  Overall Experience 
Rating:
1.0

The unit had termites and most of our items we had to throw away due to the termites.

Jessica J.  |  Overall Experience 
Rating:
5.0

As usual the staff and location is perfect!

BRIAN M.  |  Overall Experience 
Rating:
4.0

Thank You for the friendly, considerate ,service I consistently received.

cassandra e.  |  Overall Experience 
Rating:
5.0

facility is good and well secure. The staff here is very nice and very helpful.

Nha P.  |  Overall Experience 
Rating:
5.0

I would rent again employes were excellant staff. Thanks. Eddie

Eddie T.  |  Overall Experience 
Rating:
5.0

The place was clean, in good repair, and seemed well managed. I would certainly use them again when I am in the area.

Jeff T.  |  Overall Experience 
No reviews have been submitted for this location.

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