Customer Reviews for U-Haul Moving & Storage at Burnet Rd & FM 2222

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Burnet Rd & FM 2222

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Lindsey C.
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Customer did not leave a comment.

Matthew K.
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Customer did not leave a comment.

Emily H.
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I originally booked to pick up at ATX Joyrides. Upon arrival, the representative for ATX Joyrides never showed up to issue me the keys to the vehicle and complete my check in. Thankfully, Burnet and 2222 was right down the road, able to transfer my reservation, and quickly help me out when I was under a time crunch.

Paul G.
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Experience was flawless!!! Rented a uhaul box that I was able to tow on a trailer provided by uhaul. Stores it at their facility for a few weeks and got it back. Superb friendly and professional staff. Highly recommended. Thank you :)

Logan G.
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Personnel on site very kind, friendly, and helpful!

Paul R.
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Customer did not leave a comment.

Richard P.
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Customer did not leave a comment.

Patricia B. | Overall Experience |
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Customer did not leave a comment.

William W.
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SCOTT S.
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James D.
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William W.
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Amanda E.
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Customer did not leave a comment.

Kerry O.
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Nothing. Everything was perfect. Oh, one small thing. We purchased the hand held roller and the tape was flimsy quality and would not roll through well at all so we finally had to stop using it. The other tape was fine.

JULIO O. | Overall Experience |
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The move out and staff are excellent.My issue was the frequent monthly rate increases by uhaul.It started at s79 in 2011.....by 2020 it had doubled.....corporate greed and good workers....too pricey

Donald W. | Overall Experience |
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Customer did not leave a comment.

James H.
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I have always had a pleasant experience at this location.

Mary M. | Overall Experience |
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KARINA K.
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Customer did not leave a comment.

Paulette G.
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The wiper blades need to be replaced.

Lindsey C.
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Have equipment ready at time of Appt check out. I rent a 15 ft truck from this location 2x/month and request a mobile pickup since I need the vehicle before they open at 9am. Every time I have to sit on the phone to wait for someone to help me, the entire process takes 30 min of me sitting in the parking lot waiting to get the keys. This past time, this location changed my reservation or didn't prepare for my mobile pick up and nothing was available for me to check out at my requested time at 7:30am.

shahram S.
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Customer did not leave a comment.

Kimberly A.
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Tiffany A.
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Great customer service

Grae N.
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Customer did not leave a comment.

Nina I.
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I was impressed with the dropped off process. Easy to follow. I also was happy with movers from Yonder Movers. Great customer service and resourceful. I would strongly recommend them also.

Rodney H. | Overall Experience |
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Customer did not leave a comment.

Janet D.
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Pamela N. | Overall Experience |
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Caleb E.
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Erika and her team have excellent customer service always! Best in town.

Andrew L.
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Customer did not leave a comment.

MICHEAL B. | Overall Experience |
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Customer did not leave a comment.

James H.
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Jack T.
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Jeff S.
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No improvements necessary! The employee working the desk that morning was very friendly & helpful, everything went perfectly as planned!

carl W.
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Wish there was more parking; trying to return the uhaul and parking in a small space was a STRESSFUL experience.

Paul R.
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Customer did not leave a comment.

WILLIAM C. | First Impressions |
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Customer did not leave a comment.

Jeffrey S.
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Great staff at pick up location.

Michael G.
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Customer did not leave a comment.

BETTY S. | Overall Experience |
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I have been a customer of this U haul location since 2014 and my experience has been excellent, start to finish. Erika and her team are professional and always helpful and friendly. If I ever need storage again, U Haul, and specifically this location, will be where I go! This location is very well run and maintained!

Rodney H. | First Impressions |
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Customer did not leave a comment.

Kathleen G. | Overall Experience |
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Patrick O.
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Todd O.
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Truck was ok and older model. Recommend for in city rentals but not highway.

Paul R.
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Customer did not leave a comment.

Jerry H.
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Customer did not leave a comment.

Grace C.
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Paige S.
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Folks working there were efficient and kind

Cynthia Y.
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Customer did not leave a comment.

Judy M.
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The only issue at all is that there is very little parking at this location.

Brian H. | Online Move In |
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Customer did not leave a comment.

Robert I. | Overall Experience |
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Customer did not leave a comment.

JULIA G.
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Great experience in every way!!

JoAnne M.
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Fast, friendly. No issues at all.

Sonia G. | First Impressions |
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Erika was friendly and helpful

Jonathan K.
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Customer did not leave a comment.

John S.
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Thank you!

DEBORAH T. | Overall Experience |
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Thank you for ensuring the facility was safe and clean. I appreciate the friendly assistance over the years and flexibility towards the end of letting us stay a bit later to get 'er done! With best wishes to y'all! DD

Sharon W.
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Customer did not leave a comment.

Liliana H. | First Impressions |
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Richard C.
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Staff was Very Helpful, Friendly, Courteous & Professional! Helped to make mine & the customer behind me have a brighter day! Thank You & Please let Erika Day her “up beat” attitude was So Very Appreciated!

Sergio M.
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Mobile pickup and drop-off is implemented well and easy to follow.

PAULA B. | Overall Experience |
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Customer did not leave a comment.

kelly h. | First Impressions |
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Ramon C.
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Erik V.
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Customer did not leave a comment.

Jennifer C. | Overall Experience |
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Erika was very helpful and friendly, but when I locked myself out of my storage unit, the other employee was not helpful at all. I don't understand UHauls policy that you have to hire an outside locksmith- so ANYONE can just bring someone in to saw off a lock? Doesn’t seem very secure. If this is not UHaul’s policy, then employees should be on the same page. I called and was told 3 different things. I was told at another location that Uhaul would help me take it off for no cost but I would have to purchase a new lock. Thank goodness the locksmith I hired ended up being SO kind and taking off the lock for me free of charge because UHaul would not.

MICHAEL M.
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I tried to use the website and then called the main number. Both were terrible experiences that didn't work at all. Calling the location resulted in great service.

Kellie A.
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Simone assisted me with both my pick-up and my drop-off the next day. Her customer service is amazing. She is very personable, helpful, and knowledgeable.

Emily C. | Overall Experience |
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Customer did not leave a comment.

Paul C.
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Customer did not leave a comment.

Cynthia M.
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Calling an alternate when using the mobile app doesn't allow for time to correct before the reservation cancels...knowing in advance to put folks on notice, would be helpful. :)

MICHAEL W.
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Customer did not leave a comment.

Beverly K. | Online Move In |
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Everything was so quick and easy. Moving is stressful, so thanks for being convenient and helpful.

Joshua N. | Overall Experience |
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Erika Day went above and beyond to help make sure we were treated well. Another location failed to apply credits that were due to us and she jumped in and solved the problem. She clearly knows her business and values her customers.

Lindsey C.
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Customer did not leave a comment.

THOMAS S.
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Again, online checkout did not work. System updates entered at pickup location not reflected in system at drop off location. Very disappointed in wasted my time.

Clelia P.
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Customer did not leave a comment.

Jonas C.
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I believe the associates name that helped me was Erica. I'd like to say that she was extremely helpful, professional and understanding. Y'all better do what y'all can to hold on to her. Hell, give her a raise. Five stars all the way!

John N.
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Easy on- line reservations...nice staff & great pick-up location. Thank you!

Larry P.
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The U-Haul agents were professional, meaning super knowledgeable, respectful, solicitous of my needs and comfort, and anticipated my questions and answered them easily and clearly. A great location because of great people! Thanks to you and all.

Zachariah C.
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Customer did not leave a comment.

Sean R.
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Customer did not leave a comment.

Sidney Y.
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Customer did not leave a comment.

ERIKA D.
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Customer did not leave a comment.

Abdalla A. | Overall Experience |
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Customer did not leave a comment.

Nicole M.
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Chris O.
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David O.
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Tyler W.
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Kenneth S.
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Christopher H.
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BEST Uhaul experience I've had in a really long time. Van was clean & new, but the level of service provided by the General Manager Erika was top notch ...she even actually RAN to retrieve the 2 dollies I rented along with the van.

John R.
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The fist truck I picked up from this location unfortunately would not start after I shut it off the first time. I was able to get it jump-started and Erika (I think was her name) I called her, the first thing she told me was she's take 20% off my bill and that I could bring it in and swap out trucks. Overall I was very satisfied with the level of help and service from Erika. Thanks so much!

Jeff G.
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Staff at this location were very professional and friendly. With this current situation with Covid 19, everything was easy to process and thoughtfully designed to keep everyone safe. Very impressed.

Craig T.
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Customer did not leave a comment.

Matthew K.
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Continue to really clean all handles, steering wheel, and seats!

Izamar F. | Overall Experience |
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Customer did not leave a comment.

John G.
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excellent management.

Beverly A. | First Impressions |
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Customer did not leave a comment.

KARINA F.
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Erica helped me out in my time of need. I needed a truck fast and she came through with a great and professional attitude.

Chase A.
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My name is Chase Aldredge and I rented a 15' box truck from the Austin location on Burnet rd yesterday. First off I signed up for mobile pickup and when I got there the truck wasn't ready in the parking lot so I had to go inside. That ended up taking almost 30 mins so it took time off my rental. Then they got me to pay $97 for an average of what I was going to pay for the miles I selected. I then return last night and it tells me my total is $86 and was trying to get me to pay with a credit card. What is going on here? Why didn't I just get charged when I returned the truck? Why is it asking me to pay when I already paid $97 in store? Why was the truck not ready? On the app it said the truck was ready and had the truck number that I was to get. Then when I go inside (which I wasn't supposed to do) they roll out another truck that isn't even the same number. What if they would have been closed? I would have been screwed. I just can't understand why something like that wouldn't be ready to pick up. Am I getting a refund for the $10 I overpaid? This is a pretty bad experience my first time renting with uhaul. I don't think I'll be doing it again when I'm asked to double pay for my truck. It would have made a lot more sense for me to just pay the amount when I returned last night. You had my card on file and I no one knew what the true amount was going to be until I returned with the mileage. Please get back to me and return my $10 that I overpaid. Chase Aldredge

Diane M.
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Customer did not leave a comment.

Henry L.
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All of your vehicles lack proper hooks for use with ratcheting tie-down straps. It is extremely difficult to tie loads to the wooden rails. My delicate load was nearly damaged when it shifted in transit, easily avoided if the truck was equipped with hooks or rings.

Mason M.
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The check in app did not work for me; i was parked across the street. Expand location proximity for check in?

Jacqueline W.
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With self pick up, need more info about van features like AC controls and how to estimate gallons needed to refill gas tank.

Desiree D.
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Customer did not leave a comment.

Thomas C.
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Customer did not leave a comment.

Gregory W. | First Impressions |
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Darrin D.
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Peter A.
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John J. | First Impressions |
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Kenzi N.
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Emily M.
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William W.
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Roberto T.
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Nothing

Dawnae A.
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Awesome!! The gentleman stayed after hours to help me with the tow.

Lindsey C.
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Check in was very easy. The location was great. Truck was clean. App was not easy to check out and return truck but the customer service helped.

Deborah H.
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Brian provided excellent customer service, I would recommend this location to a friend!

CHRISTIAN S.
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I missed her name but the general manager is great. Super friendly, personable, and knowledgable.

Ruth W.
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We greatly appreciated Ericka's hemp abs customer service. Thank you!!!

Steve M.
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Customer did not leave a comment.

Jenna S.
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It would be really helpful if we had been notified in person that we needed to actually follow the link in order to return the truck or be charged an extra $20 fee. It seems this process is relatively new (at least to me) and it seems uhaul would want to be sure their customers are notified in as obvious a way as possible.

Mark E.
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courteous staff, good vehicle

Thomas r. | Overall Experience |
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Customer did not leave a comment.

JAMES R.
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I got a more comprehensive explanation of rates this time and found it helpful. Mileage rates are complex, compared to car rentals. Got different info at different locations and different rentals. I'm learning to ask more questions. Terminolgy was confusing as well. Overall sales reps. were helpful.

clayton J.
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Customer did not leave a comment.

Thomas Y.
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Truck was dirty. No furniture dolly. And person working was rude

MARK M. | Overall Experience |
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No refund on storage days not used

Jill M. | Overall Experience |
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The staff at this location are phenomenal. I have been here a few times in the last week and each time I have had a different employee helping me. Every single one was courteous and efficient.

Ayonna T. | First Impressions |
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Worst experience with uhaul that I’ve ever encountered

Terri B. | Overall Experience |
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Great service and location. My second time to use this facility!

ANNETTE Y. | Overall Experience |
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Great staff

Veronica W. | Overall Experience |
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Easy set up, easy exit. Facility was clean, safe and secure. I couldn’t ask for a better experience.

Ben T. | Overall Experience |
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Solid experience.

Thomas K. | First Impressions |
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Nice storage facility and good help from the staff there. Driving lanes, turns, and parked vehicles made maneuvering a little difficult though.

Terri B. | First Impressions |
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Great Customer service and ease of getting a unit. This is my second time to use this facility and it is very clean and convenient. Thanks! You have a satisfied customer.

Jerry M. | Overall Experience |
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Ethan and company were awesome during my five months there.. truly the best peeps for the job.. all others I dealt with will ignore you.. around the clock they will answer you.. good job guys

Bonnie B. | Overall Experience |
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The Uhaul return storage assigned with a free month didn’t accept trailers!! Insane!! On the spot, I called UHaul, reserved at Burnet for $85 a month! I was angry!! However, Ethan fixed everything!!

Jacob B. | First Impressions |
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Really hard to get in touch with this location! Spent 1.5 hr on phone trying to get in touch with them

Angelica G. | First Impressions |
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Extremely thoughtful and friendly service.

Emily C. | First Impressions |
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Ryan was great!

Marc T. | First Impressions |
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Very well attended in Austin

DANA M. | Overall Experience |
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The front office staff (actually, the staff for the ENTIRE facility) is something of which U-Haul can be very proud. Well-groomed, always polite, and always ready to lend-a-hand, provide advice.

Devin Y. | Overall Experience |
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Wonderful people

Pilar L. | First Impressions |
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I liked the way I was welcomed by Ethan. Good wave and good explanation of your services.

Cj L. | Overall Experience |
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no comment at this time.

Devin Y. | First Impressions |
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everything and everyone made my experience so smooth and simple everyone was so kind and I'm just so pleased with Jesse. I can't thank you enough

dani l. | Overall Experience |
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I paid for an AC unit - there was no AC. The facilities were disgusting and covered in dirt. The fire alarm battery was beeping. Corporate refused to help. I moved my stuff to another facility.

patricia j. | First Impressions |
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OK untill the end when I asked If my rate per month would be the same? he said ‘oh, it can change, it can go up or down I’. I never got a contract so not sure where my rate may go. I’ve cancelled.

Mary H. | Overall Experience |
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I really appreciated Matt, the staff person who was there the many times I went into the store for boxes, renting trucks, & anything related to the storage unit I was renting. He is a huge asset!

Elizabeth S. | Overall Experience |
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Seemed short staffed but agreeable. Just busy.

WC w. | Overall Experience |
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Thank you

Tammy M. | First Impressions |
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I only began my rental experience a week ago but Ethan was so helpful, knowledgable and kind. I feel safe using the facility and I feel like my valuables are safe too.

Brenda B. | First Impressions |
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Very nice people 😊thank U!!😉

Armando V. | First Impressions |
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The Manager was very very helpful and I was treated as a very good customer and person. Thank y’all

LUCINDA W. | Overall Experience |
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Excellent. Used all sizes as needs changed for nearly two decades. Moved out of Texas - will miss them. Excellent.

Michael M. | First Impressions |
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Easy and quick. Was made aware of a money saving deal at the register.

Kristi D. | Overall Experience |
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Great experience storing our stuff here, will definitely recommend to friends and family.

Mary L. | First Impressions |
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Clean, well lit storage facility. Ethan is a wonderful asset to the company. He spent time with me to ensure that I chose the right storage size to suit my needs. Thank you, UHaul.

Jennifer O. | Overall Experience |
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Ethan was very helpful and had transactions easy and fast. On the phone all personal was personal and friendly. I appreciated that.

Daniel R. | First Impressions |
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Excellent service and great location!

Jessie S. | Overall Experience |
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no comment

JO W. | Overall Experience |
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Customer for arnd 10 years. Not one complaint. A well run enterprise.

ELDA G. | Overall Experience |
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Other than my promotion on the cost for the unit expiring and then it being almost $100, it was excellent all around. I simply couldn't keep paying that money each month. Great customer service!

CATHY B. | Reservation |
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I made several confusing changes last week and could not be more appreciative of Simone's help. She was kind and went above and beyond in her service when I thought I dropped my keys. Great service!

JOHN M. | Overall Experience |
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Did not dealing with people in the office.

Katie A. | Overall Experience |
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Very friendly and helpful staff!

DANIEL G. | Overall Experience |
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I’m very thankful for their support and all the friendly concerned they have shown me , especially the General Manager, Mrs Ethan and Mr. Dominique. Thank you.

Robert C. | Overall Experience |
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Everything about the experience of renting space here was pleasant. Check in and check out was seamless, something I really appreciate. No hidden fees, no crazy timetables. Good people.

elliot m. | Reservation |
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Superb Customer service experience. Melanie was kind and patient with me.

John H. | Overall Experience |
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Excellent facility and staff

Billy F. | Overall Experience |
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Staff very friendly. Always helpful

Kevin N. | Overall Experience |
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Thank you!

William D. | Overall Experience |
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Nice staff, clean place, and open longer than other storage places.

PATIA S. | Reservation |
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Check in was very smooth. The Owner was very professional and extremely helpful with my decision to get a larger unit.

mordechay h. | Overall Experience |
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Excellent service!!!

carla c. | Overall Experience |
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This location was able to accommodate me at the last minute. Very grateful for their helpfulness!

mordechay h. | Reservation |
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We have rented Uhaul track + storage with a great price . The location was convenient and the facility was very clean. Excellent service !!!

LAURA G. | Reservation |
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We canceled this. Last year we had a great experience. This year we didn’t need storage. BUT, it took me multiple (4) phone calls which totaled well over an hour and a half to cancel our reservation.

Cheryl T. | Reservation |
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Journey was extremely helpful and courteous!

Harold L. | Overall Experience |
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Perfect service

CAROL V. | Overall Experience |
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All good.

James B. | Overall Experience |
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Staff was friendly and accommodating.

Alan T. | Overall Experience |
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Everyone was consistently friendly and helpful. It was a good experience.

No reviews have been submitted for this location.

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