Customer Reviews for U-Haul Moving & Storage at Burnet Rd & FM 2222

1,364 reviews

6610 Burnet Rd   Austin, TX 78757
(Corner of Burnet Rd and Justin Ln)

(512) 302-3604

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(512) 302-3604

6610 Burnet Rd
Austin, TX 78757
(Corner of Burnet Rd and Justin Ln)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I don't know. Everything was great!

LauraLeonor V. 
Rating:
5.0

Customer did not leave a comment.

Gonzalo C. 
Rating:
5.0

Customer did not leave a comment.

Saxon T. 
Rating:
5.0

Very nice staff

Amy C. 
Rating:
5.0

Nope! Everything was perfect.

Kekuta M. 
Rating:
1.0

Wrong beginning mileage and fuel. Had to pay 50% more than I should have. Your check-in process should require taking pictures on our phone of the instrument cluster, not just at checkout.

Jesse K. 
Rating:
5.0

Customer did not leave a comment.

Alfredo B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Well done, excellent service, made it easy to move

JERRY A. 
Rating:
5.0

Customer did not leave a comment.

Rebecca L. 
Rating:
5.0

Customer did not leave a comment.

Diane W. 
Rating:
5.0

Customer did not leave a comment.

Angel N. 
Rating:
5.0

Customer did not leave a comment.

angela A. 
Rating:
5.0

Customer did not leave a comment.

angela a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis J. 
Rating:
5.0

The staff at this facility are absolutely the best I've ever dealt with. They're friendly, warm, and compassionate and they run a very professional business. I needed storage after a fire at my apartment building forced an immediate move. If I ever need storage again I will use this facility even I live miles away. THANK YOU TO THE STAFF!

Valerie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

daniel W. 
Rating:
4.0

Customer did not leave a comment.

Kathy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christal R. 
Rating:
3.0

Staff were super nice and helpful, and we appreciated it very much. My wife had problems setting up auto-pay on the website. It kept telling her it was set up for both units but one unit incurred a late fee. But the staff was kind enough and refunded it. We still don't know what went wrong in trying to set up auto-pay for both units. Issues: Days before we were to move in, we verified that our unit was still available. But it wasn't held for us and so we had to get two storage units. We were given a discount, but we've calculated we paid $150 more than we would have if they hadn't given up our original storage unit. After only 3 months, our rent already went up! We were dependent on our contractor to move back in our house. It ended up that we only needed the storage unit one week into the renewal. We were again disappointed that we couldn't be partially reimbursed for the remaining three weeks. We realize we aren't talking about lots of money, but for us these additional expenses added up. Finally, when the moving company came to both move us in and then again move out our furniture the elevator stopped working! That was so stressful as we were not only paying them by the hour, but the first time they had to walk up the two flights of stairs. Luckily, the 2nd time the elevator was up and running in a relatively short time. So again we really appreciate all the help we were given, but we just can't give a high rating due to our reservation not being held, the cost of the units, and to the finicky elevator.

Graham G.  |  Overall Experience 
Rating:
5.0

The woman who was working the morning I picked up the vehicle (March 17) was excellent - so nice and helpful. I will return to this location because of her.

Bianca B. 
Rating:
5.0

I’m just hoping that the girl did not forget to add 24 hour access. I utilize my storage at all hours of the night or day. This online procedure has went really well with the storage part of this. The truck part not so much. But overall really doing a good job.

Cody C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lobat A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Denman N. 
Rating:
5.0

great service and well kept equipment

murali C. 
Rating:
5.0

Customer did not leave a comment.

Francis G.  |  Overall Experience 
Rating:
5.0

From my first experience with 6610 Burnett Rd., employees was friendly, helpful, curious and the service was very professional, even if they wasn't, they showed it. Thank you Sunday and Tuesday crew for a job will done.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

CLAIRE R. 
Rating:
5.0

Excellent customer service!

Jacqueline P. 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
5.0

Very friendly and thorough information

Carla R.  |  First Impressions 
Rating:
5.0

Not much. Very professional, efficient, and courteous.

WALTER C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO M. 
Rating:
4.0

Customer did not leave a comment.

Emily S. 
Rating:
1.0

Overcharged

SHAKIRA Y. 
Rating:
5.0

👍🏼

Jesus Y.  |  Overall Experience 
Rating:
5.0

Manager and staff were outstanding

Carlton C.  |  First Impressions 
Rating:
5.0

Amazing experience. Would definitely recommend and use again.

MICHAEL F. 
Rating:
5.0

Management has changed several times times in the years I have rented. Always had great service and they have always been very friendly and curious to myself and my family that has rented from U Haul.

REBECCA Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARGARET R. 
Rating:
5.0

Customer did not leave a comment.

Chris S.  |  Overall Experience 
Rating:
3.0

Pricing is very confusing / just double whatever it looks like it's going to cost, and the web site flow is annoying af trying to get you to add on like 5-6 things on separate screens. The van was fine. At least they had one.

Micah L. 
Rating:
5.0

Customer did not leave a comment.

Stern H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connor N. 
Rating:
5.0

Customer did not leave a comment.

MARVIN H. 
Rating:
5.0

Customer did not leave a comment.

Christian C.  |  Overall Experience 
Rating:
3.0

Make sure batteries are charged in vehicles prior to lending them to customers.

ANISSA G. 
Rating:
4.0

Customer did not leave a comment.

Billl C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette A. 
Rating:
5.0

Staff was very friendly and helpful

Justin Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary K. 
Rating:
4.0

Customer did not leave a comment.

KURT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christie S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

STACEY B. 
Rating:
5.0

Always good

Margarett V.  |  Overall Experience 
Rating:
5.0

Not much to improve on. Great staff!

Glen T. 
Rating:
5.0

Second time I used this location to rent a truck and this location remain excellent. The lady on the front desk was very nice with very good customer service skills. The gentleman that brought the truck outside was also nice. He helped me adjust the side mirror. All the equipment that I included on the rent (furniture dolly and furniture blanket) was already inside the truck when I took it. The truck was clean also. I would definitely come back to this location when my daughter finish here spring semester.

RICHARD V. 
Rating:
5.0

I've rented 3 times from the Burnet Rd location and it's always an excellent experience.

ELAINE M. 
Rating:
5.0

Full gas at pick up

Sangchul H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Terri P.  |  Overall Experience 
Rating:
5.0

When I arrived I realized I had reserved a van at a different location, even though I'd started out by going to this location's page. The team was able to provide me with a rental and cancel my mistaken reservation. They were so nice and helpful! It would be useful if the website alerted the user with a pop up message or something if the site is taking them to a listing of vehicles at another location due to availability I didn't notice that I was selecting a van elsewhere. Also last time I rented a van I was mistakenly charged for a toll fee that the previous driver must have incurred. There was no record of a toll charge for that van on that day when I called the toll organization. The issue was never resolved in spite of me calling uhaul billing. It was only a small charge but it's not okay that I was charged for something I didn't do.

ALICE J. 
Rating:
5.0

Customer did not leave a comment.

TODD J. 
Rating:
5.0

Free

FERNANDO R. 
Rating:
5.0

The staff was so friendly and helpful. Really great experience. Shout out to the manager too, she was a sweetheart.

Frances M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MORGAN W. 
Rating:
5.0

Customer did not leave a comment.

Diana H.  |  Overall Experience 
Rating:
5.0

The staff at the Burnet Rd/2222 UHaul Storage in Austin, TX is excellent! I've used this UHaul Storage 3 different times for 3 different reasons and each time the staff was always exceptional. I most recently cleared out a unit that I'd had for 2 years and I have only good things to say about this place and the people who run it. Everyone should get a raise!

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Amazing customer service with a super nice staff.

KATHERYN B. 
Rating:
5.0

The lady at the front desk was super nice. The truck was clean and the furniture pad that i rented was already inside the truck packed in plastic bags. I promised to return the equipment after 4 hours but it took me 6 hours to finish the move out. Half an hour before their office would close, the lady called me. She told me that if I could not finish that day, I could always return the equipment the next with no extra charge as long as I returned it before 10 am because the truck was booked by another customer at 10 am which was totally understandable. But I was able to return the equipment 5 minutes before their office close and she did not charge extra. I will definitely come back to this location on my daughter's next move in.

RICHARD V. 
Rating:
5.0

Customer did not leave a comment.

Jada J.  |  First Impressions 
Rating:
3.0

The 10' truck we rented wasn't there. They ended up giving us an old, barely drivable 15' truck. This meant that it was only half filled which likely contributed to the shimmy and shake of the whole cab and steering wheel for our 19 hour drive. Plus, the cab leaked air so badly that it was impossible to talk without yelling (and we couldn't hear any music which makes an already terribly long drive that much longer). We have rented a 12' U-Haul truck from Denver and drove that back to Chicago a few years ago and there was no problem. This truck was AWFUL. And, even though we weren't charged for the larger truck at 8 and 9 mpg certainly we did pay for it in fuel!!!

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE P. 
Rating:
5.0

Honestly, I don't think there is anything that could be done to make my experience at this location any better. I've rented trucks many times over the last 35 years, and I've never had a truck this clean or a rental experience this positive. Online booking was simple. This location has owners on-site, and I met them when I picked up the truck. They could not have been nicer, more pleasant, or easier to deal with. This was a simple rental; just needed a truck to clean out a storage unit. But, when the time comes for my next major move, or any other rental, this is now my go-to location. The truck was the cleanest I've ever had; cleaner than many rental cars I've picked up at airports over the years. Equipment was preloaded, and they even put in some pads & a utility dolly that I didn't request. Check out was a breeze. Very pleasant young woman met me in the parking lot; said I could go inside for a printed receipt, or she would email one. Receipt was in my inbox before I got home & the charge was less than the estimate. Lots of Uhaul options in this area of Austin, some of which I've used in the past, but I will tell everyone I know that it would be worth coming to this location even if you live further away because you will be treated very well. Thank you to the owners.

DAVID L. 
Rating:
5.0

Everything was great, location was very convenient. The van was super clean. Made our move easy. Thank you staff for everything.

Aida G. 
Rating:
5.0

It all went very well! Y'all are doing great! The customer service was Top Notch!

MERRIE H. 
Rating:
5.0

Customer service was EXCELLENT, at pick up, drop off, and when I called in to ask a question.

ALEXANDRA R. 
Rating:
5.0

The representative who helped me at the uhaul location provided great customer service and was very efficient.

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

The new manager Heather and her husband are extremely, Kind and helpful I recommend any and all my friends to this location

MOHAMMAD A.  |  Overall Experience 
Rating:
5.0

I've rented a few Uhaul vans over the year, but this location had the friendliest and quickest service.

DUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

It is good and reasonable price. Thank you for the lock bonus!

Jaesuk K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ROBERT L.  |  First Impressions 
Rating:
5.0

Thanks to Erika and Heather!!

Troy K. 
Rating:
5.0

The facility was very clean & well managed. I’ll definitely rent a space from them again. I was actually kind of sad, clearing out my space!

STANLEY L.  |  Overall Experience 
Rating:
5.0

Staff friendly and helpful.

Iris N.  |  First Impressions 
Rating:
5.0

I love this location. Won't need anything added at all. Keep doing what you do.

MELVIN O. 
Rating:
5.0

Customer did not leave a comment.

BOWIE L. 
Rating:
5.0

Erica was great, extremely helpful!

Tera A.  |  First Impressions 
Rating:
5.0

Great office help! Very friendly and helpful

DIANE L. 
Rating:
5.0

Customer did not leave a comment.

Howard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Erica was fabulous to work with. Her and the rest of the staff were welcoming and kind. She was well versed and had a sense of humor which I admired. It was a great experience!

Tara F. 
Rating:
4.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
4.0

Your website would not allow me to loggin or change my password. Seriously???

Spencer C. 
Rating:
4.0

Customer did not leave a comment.

Guy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley L.  |  Overall Experience 
Rating:
5.0

Had a wonderful experience with this location. The staff was friendly and patient.

Bowie L. 
Rating:
5.0

The staff was so friendly!! I enjoyed my visit. I can't think of anything to improve things at this location.

MAUREEN O. 
Rating:
5.0

Everything was seamless

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

BAY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

I received an air conditioned climate with easy access and convenient location for a great price !!! Loved it!

TRACY L.  |  Overall Experience 
Rating:
5.0

Hi Erika, I keep getting mail saying I have a balance, can you please double check this for me. Thank you :) ~Lyssa

Lyssa N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

I needed a moving truck ASAP and this location was great and helpful, straightforward and honest! They made my whole day a truly awesome experience!!!!

THOMAS H. 
Rating:
5.0

Am amazing experience! Thank you!

Syma L.  |  Overall Experience 
Rating:
3.0

Everything looked clean, and they even have repellent stuff down until I saw a roach.

Brianna W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Gabriel T. 
Rating:
5.0

Great team work @ this facility

Jose E.  |  First Impressions 
Rating:
5.0

Definitely the least stressful part of moving day. Easy in and out and pleasant and prompt service and no hidden "gotcha" costs.

Mason H. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

My things have been in storage almost 10-years. There have been a few times I did not have funds to make steady payments due to unforeseen circumstances. The owner was willing to give me time as to not lose my things. All I have left of my life is in a 5x10.

ELIZABETH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

Bingsong Z. 
Rating:
3.0

It was more than expected. We were told we would get the best rate. On top of that, they charged us a fuel charge. Which should have not been on there. We put our own gas, and returned it with more gas than we were supposed to.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Maisie S. 
Rating:
5.0

The employer was very helpful and assisted me to the best of their ability and went aboveboard to get me the best deal.

Cherry B.  |  Online Move In 
Rating:
5.0

Great service

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Mattias H. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Great interactions with the manager

Dilip K. 
Rating:
2.0

for the smallest of units— too expensive; automatic lighting didn’t always go on; no lighting inside unit; rental trucks always blocked entry to building; never saw carts to use for moving stuff

Yvonne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dilip K. 
Rating:
5.0

Customer did not leave a comment.

Kelley W.  |  Overall Experience 
Rating:
5.0

Excellent staff in this location

Ke-Yu L. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

An awesome experience as a long ter customer

JOHN I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

Super easy and efficient process, staff was very friendly.

Kristina D. 
Rating:
5.0

Customer did not leave a comment.

Desiree P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jasmine N. 
Rating:
5.0

Customer did not leave a comment.

KELLEY W. 
Rating:
5.0

Customer did not leave a comment.

Janice A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Facility and storage unit were clean upon arrival. Unit had a new lock available and ready to use. On the occasions I have accessed the unit, the facility was actively being cleaned and maintained which was excellent.

Penelope M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TRACY L.  |  First Impressions 
Rating:
5.0

The staff was very helpful throughout the entire process and went above and beyond to help when needed!

Joe S.  |  Online Move In 
Rating:
5.0

Great experience

BENNETT N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JOSE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilbert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIO G.  |  First Impressions 
Rating:
3.0

It’s storage. Unfortunately we were unable to just transfer the unit into my name without opening a new account. It would have be en helpful to know this instead of continuing to send reset instructions to my exhusband. The two emails a day until I completed this survey are unwarranted. Please REMOVE my email address from your marketing emails. I only wish to receive emails regarding the account status and payments.

Tonya C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAN K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHERINE E.  |  Overall Experience 
Rating:
4.0

Small problem identifying which building unit was in. Resolved.

Lisa Z.  |  First Impressions 
Rating:
5.0

Erica is most professional and wonderful to work with. She is kind, warm and receptively provides solutions to fit your needs. I would only use this particular U-haul location because of her.

Paula W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tony p.  |  Overall Experience 
Rating:
1.0

Awful....stalkers

Detwana J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  Overall Experience 
Rating:
5.0

The move out and staff are excellent.My issue was the frequent monthly rate increases by uhaul.It started at s79 in 2011.....by 2020 it had doubled.....corporate greed and good workers....too pricey

JULIO O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHEAL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C.  |  First Impressions 
Rating:
5.0

I have been a customer of this U haul location since 2014 and my experience has been excellent, start to finish. Erika and her team are professional and always helpful and friendly. If I ever need storage again, U Haul, and specifically this location, will be where I go! This location is very well run and maintained!

BETTY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert I.  |  Overall Experience 
Rating:
5.0

Erika was friendly and helpful

Sonia G.  |  First Impressions 
Rating:
5.0

Thank you for ensuring the facility was safe and clean. I appreciate the friendly assistance over the years and flexibility towards the end of letting us stay a bit later to get 'er done! With best wishes to y'all! DD

DEBORAH T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liliana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly h.  |  First Impressions 
Rating:
3.0

Erika was very helpful and friendly, but when I locked myself out of my storage unit, the other employee was not helpful at all. I don't understand UHauls policy that you have to hire an outside locksmith- so ANYONE can just bring someone in to saw off a lock? Doesn’t seem very secure. If this is not UHaul’s policy, then employees should be on the same page. I called and was told 3 different things. I was told at another location that Uhaul would help me take it off for no cost but I would have to purchase a new lock. Thank goodness the locksmith I hired ended up being SO kind and taking off the lock for me free of charge because UHaul would not.

Jennifer C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emily C.  |  Overall Experience 
Rating:
5.0

Everything was so quick and easy. Moving is stressful, so thanks for being convenient and helpful.

Beverly K.  |  Online Move In 
Rating:
5.0

Erika Day went above and beyond to help make sure we were treated well. Another location failed to apply credits that were due to us and she jumped in and solved the problem. She clearly knows her business and values her customers.

Joshua N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdalla A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Izamar F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas r.  |  Overall Experience 
Rating:
3.0

No refund on storage days not used

MARK M.  |  Overall Experience 
Rating:
5.0

The staff at this location are phenomenal. I have been here a few times in the last week and each time I have had a different employee helping me. Every single one was courteous and efficient.

Jill M.  |  Overall Experience 
Rating:
1.0

Worst experience with uhaul that I’ve ever encountered

Ayonna T.  |  First Impressions 
Rating:
5.0

Great service and location. My second time to use this facility!

Terri B.  |  Overall Experience 
Rating:
4.0

Great staff

Annette B.  |  Overall Experience 
Rating:
5.0

Easy set up, easy exit. Facility was clean, safe and secure. I couldn’t ask for a better experience.

Veronica W.  |  Overall Experience 
Rating:
5.0

Solid experience.

Ben T.  |  Overall Experience 
Rating:
4.0

Nice storage facility and good help from the staff there. Driving lanes, turns, and parked vehicles made maneuvering a little difficult though.

Thomas K.  |  First Impressions 
Rating:
5.0

Great Customer service and ease of getting a unit. This is my second time to use this facility and it is very clean and convenient. Thanks! You have a satisfied customer.

Terri B.  |  First Impressions 
Rating:
5.0

Ethan and company were awesome during my five months there.. truly the best peeps for the job.. all others I dealt with will ignore you.. around the clock they will answer you.. good job guys

Jerry M.  |  Overall Experience 
Rating:
5.0

The Uhaul return storage assigned with a free month didn’t accept trailers!! Insane!! On the spot, I called UHaul, reserved at Burnet for $85 a month! I was angry!! However, Ethan fixed everything!!

Bonnie B.  |  Overall Experience 
Rating:
3.0

Really hard to get in touch with this location! Spent 1.5 hr on phone trying to get in touch with them

Jacob B.  |  First Impressions 
Rating:
5.0

Extremely thoughtful and friendly service.

Angelica G.  |  First Impressions 
Rating:
4.0

Ryan was great!

Emily C.  |  First Impressions 
Rating:
4.0

Very well attended in Austin

Marc T.  |  First Impressions 
Rating:
5.0

The front office staff (actually, the staff for the ENTIRE facility) is something of which U-Haul can be very proud. Well-groomed, always polite, and always ready to lend-a-hand, provide advice.

DANA M.  |  Overall Experience 
Rating:
5.0

Wonderful people

Devin Y.  |  Overall Experience 
Rating:
5.0

I liked the way I was welcomed by Ethan. Good wave and good explanation of your services.

Pilar L.  |  First Impressions 
Rating:
5.0

no comment at this time.

Cj L.  |  Overall Experience 
Rating:
5.0

everything and everyone made my experience so smooth and simple everyone was so kind and I'm just so pleased with Jesse. I can't thank you enough

Devin Y.  |  First Impressions 
Rating:
1.0

I paid for an AC unit - there was no AC. The facilities were disgusting and covered in dirt. The fire alarm battery was beeping. Corporate refused to help. I moved my stuff to another facility.

dani l.  |  Overall Experience 
Rating:
1.0

OK untill the end when I asked If my rate per month would be the same? he said ‘oh, it can change, it can go up or down I’. I never got a contract so not sure where my rate may go. I’ve cancelled.

patricia j.  |  First Impressions 
Rating:
5.0

I really appreciated Matt, the staff person who was there the many times I went into the store for boxes, renting trucks, & anything related to the storage unit I was renting. He is a huge asset!

Mary H.  |  Overall Experience 
Rating:
3.0

Seemed short staffed but agreeable. Just busy.

Elizabeth S.  |  Overall Experience 
Rating:
5.0

Thank you

WC w.  |  Overall Experience 
Rating:
5.0

I only began my rental experience a week ago but Ethan was so helpful, knowledgable and kind. I feel safe using the facility and I feel like my valuables are safe too.

Tammy M.  |  First Impressions 
Rating:
4.0

Very nice people 😊thank U!!😉

Brenda B.  |  First Impressions 
Rating:
5.0

The Manager was very very helpful and I was treated as a very good customer and person. Thank y’all

Armando V.  |  First Impressions 
Rating:
5.0

Excellent. Used all sizes as needs changed for nearly two decades. Moved out of Texas - will miss them. Excellent.

LUCINDA W.  |  Overall Experience 
Rating:
5.0

Easy and quick. Was made aware of a money saving deal at the register.

Jonathan B.  |  First Impressions 
Rating:
5.0

Great experience storing our stuff here, will definitely recommend to friends and family.

Kristi D.  |  Overall Experience 
Rating:
5.0

Clean, well lit storage facility. Ethan is a wonderful asset to the company. He spent time with me to ensure that I chose the right storage size to suit my needs. Thank you, UHaul.

Mary L.  |  First Impressions 
Rating:
5.0

Ethan was very helpful and had transactions easy and fast. On the phone all personal was personal and friendly. I appreciated that.

Jennifer O.  |  Overall Experience 
Rating:
5.0

Excellent service and great location!

Daniel R.  |  First Impressions 
Rating:
5.0

no comment

Jessie S.  |  Overall Experience 
Rating:
5.0

Customer for arnd 10 years. Not one complaint. A well run enterprise.

JO W.  |  Overall Experience 
Rating:
5.0

Other than my promotion on the cost for the unit expiring and then it being almost $100, it was excellent all around. I simply couldn't keep paying that money each month. Great customer service!

ELDA G.  |  Overall Experience 
Rating:
5.0

I made several confusing changes last week and could not be more appreciative of Simone's help. She was kind and went above and beyond in her service when I thought I dropped my keys. Great service!

CATHY B.  |  Reservation 
Rating:
2.0

Did not dealing with people in the office.

JOHN M.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

Katie A.  |  Overall Experience 
Rating:
5.0

I’m very thankful for their support and all the friendly concerned they have shown me , especially the General Manager, Mrs Ethan and Mr. Dominique. Thank you.

DANIEL G.  |  Overall Experience 
Rating:
5.0

Everything about the experience of renting space here was pleasant. Check in and check out was seamless, something I really appreciate. No hidden fees, no crazy timetables. Good people.

Robert C.  |  Overall Experience 
Rating:
5.0

Superb Customer service experience. Melanie was kind and patient with me.

elliot m.  |  Reservation 
Rating:
5.0

Excellent facility and staff

John H.  |  Overall Experience 
Rating:
5.0

Staff very friendly. Always helpful

Billy F.  |  Overall Experience 
Rating:
5.0

Thank you!

Kevin N.  |  Overall Experience 
Rating:
5.0

Nice staff, clean place, and open longer than other storage places.

William D.  |  Overall Experience 
Rating:
5.0

Check in was very smooth. The Owner was very professional and extremely helpful with my decision to get a larger unit.

PATIA S.  |  Reservation 
Rating:
5.0

Excellent service!!!

mordechay h.  |  Overall Experience 
Rating:
5.0

This location was able to accommodate me at the last minute. Very grateful for their helpfulness!

carla c.  |  Overall Experience 
Rating:
5.0

We have rented Uhaul track + storage with a great price . The location was convenient and the facility was very clean. Excellent service !!!

mordechay h.  |  Reservation 
Rating:
2.0

We canceled this. Last year we had a great experience. This year we didn’t need storage. BUT, it took me multiple (4) phone calls which totaled well over an hour and a half to cancel our reservation.

LAURA G.  |  Reservation 
Rating:
5.0

Journey was extremely helpful and courteous!

Cheryl T.  |  Reservation 
Rating:
5.0

Perfect service

Harold L.  |  Overall Experience 
Rating:
5.0

All good.

CAROL V.  |  Overall Experience 
Rating:
5.0

Staff was friendly and accommodating.

James B.  |  Overall Experience 
Rating:
5.0

Everyone was consistently friendly and helpful. It was a good experience.

Alan T.  |  Overall Experience 
No reviews have been submitted for this location.

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