Customer Reviews for U-Haul Moving & Storage at Canton Rd

Rating:

5.0

They were very easy to work with and really helped me out with the rental and return process. I’ve rented UHaul trucks before but these employees and management team really have great customer service and I have been going through a lot of mental anguish in my life right now and have anxiety about a lot of things. This truck rental process was among the easiest I’ve ever had and boy did it take some stress off of me.

Rating:

5.0

Excellent customer service! Smooth and easy. Always a pleasure.

Rating:

5.0

The driver’s door on the vehicle I rented seriously needs to be repaired. It doesn’t close properly. You have to SLAM it really hard for it to close securely. This could pose a serious liability for U-Haul. Vehicle needs to be taken out of service until repair or replacement is complete.

Rating:

5.0

Nice, helpful people!

Rating:

5.0

I've rented from a few UHauls and this one is the best. Courteous, honest and they have a clean shop. Highly recommend!

Rating:

1.0

I had an extremely disappointing experience at this U-Haul location. I rented a trailer for only a few hours and returned it the same day, yet I was incorrectly charged for TWO rental days. The agreed daily rate was $21, but I was billed twice with no justification. This is a clear billing error and feels like an intentional overcharge. To make matters worse, the equipment was not clean or well maintained, and customer service was unhelpful and dismissive when I raised the issue. Instead of correcting an obvious mistake, I was forced to escalate the matter myself. This location shows poor business practices, lack of transparency, and no respect for customers’ time or money. I would not recommend this location to anyone and will avoid it in the future. If you rent here, check your receipt carefully — you may be charged more than you owe.

Rating:

1.0

I returned the van will a full tank of gas. Uhaul then billed me for three quarters of a tank for gas. I spoke to the Manager and she credited me back the incorrect amount and my card is still be charged nearly double amount of the rental. I would recommend this location to other but would not drop the van off without receiving in person confirmation of the charges. Uhaul reps like to tell customers to just park the van and leave the keys inside and they will send an email confirmation. The mistake I made was complying to those directions.

Rating:

5.0

windshield was not very clean inside and out

Rating:

2.0

The truck we rented on Friday Dec 19 was hazardous & we could have been in a serious accident because of it. The ramp did not have a working latch to hold it in and it released on the interstate while driving but we didn't realize it until we stopped. Plus it was dark outside - thankfully no one ran into it!!! It would have been a catastrophic! The truck also was difficult to drive, it veered to the side & barely accelerated. It was very raggedy & should never have been rented out. We lost a days work but still had to pay Uhaul for the defective truck along with the mileage. Not to mention our time! It was a total inconvenience with no offer to reimburse us for this.

Rating:

4.0

Service the customer a bit better. There were 2 workers available, one was helping another customer and the other was on her phone when I came in. It took several minutes of me waiting to get asked what I wanted.

Rating:

1.0

Annette is the worst. I will never go back to this location. Lazy and unprofessional. The truck she gave was wore out.150k miles roaring in the left rear. seats wore out. Truck needs to be taken out of service. The GM does not need to be in charge of this store.

Rating:

5.0

Great customer service.

Rating:

5.0

The people that works there they are very helpful

Rating:

5.0

Thanks to All of you Ladies at the Canton Rd - Piedmont location. You All made our experience sweatless and stress free. Thank you All for Excellent Customer Service.

Rating:

5.0

Annette was great. Found my reservation in the system, and I left with my rental trailer in short order! You're doing everything right - keep up the good work.

Rating:

5.0

It’s my favorite location - professional, personable, and friendly.

Rating:

4.0

On site staff could have provided some basic familiarization with the rented vehicle

Rating:

5.0

The address for 14 street location return is actually 165 14th Street NW.

Rating:

3.0

Elijah wouldn’t Rashid was there he was a better manager seem very confusing there

Rating:

2.0

Van had electrical issues. The right rear door kept giving an error that it was open but was not. This made a loud beeping noise every ten seconds. There was a short of some kind in the door lock system because it would lock the doors multiple times whenever I would apply the brakes. I had this vehicle for around three hours and was quite annoyed at my experience. When I returned the van and told the employee what it did, he laughed as if he knew how annoying this van was to rent. Next time I need to move something, I’ll choose Home Depot’s trucks.

Rating:

5.0

Very easy equipment return and very friendly staff -- no problems and no surprises and everything went perfectly.

Rating:

5.0

A little more customer help with getting to the truck in the lot and making sure you are good to go would make the process a little smoother and quicker.

Rating:

5.0

For sure I’ll be there soon Excellent job !!!

Rating:

5.0

This is how it is done!

Rating:

5.0

Fastest and most painless check-in experience at any U-haul location I have ever used

Rating:

3.0

Rented a tow dolly - got hooked up and found a light not working - had to switch to another trailer. Got to the car and found this one had a jammed tow strap ratchet that would not slide over - it was stuck to the furthest outside position. The trailer was also cocked sideways slightly due to the frame not moving as designed. Had to get back so made it work but the strap kept coming loose around turns since it pulled out to the side instead of in line with tire. Trailer should not have been rented out and made trip much longer and more stressful as I had to constantly stop to check / adjust strap.

Rating:

4.0

Go to Ms. A. I can’t remember her name but she solved every issue I had and she’s extremely skilled.

Rating:

2.0

Tell customers they need to park in a certain location so they do not get block in my trucks being returned.

Rating:

4.0

Don’t switch the customers reservation to a different location 30 minutes prior to pick up time. Then the new location didn’t have the appliance dolly I had oridered

Rating:

4.0

The van was not clean on the inside and smelled really bad!

Rating:

4.0

Always have the trucks I need, friendly service

Rating:

5.0

Give those workers a raise. They had to deal with a lot of angry customers when it wasn’t their fault. While I was there, multiple customers came in and called when they had issues at other locations. They were yelling at the workers, who handled it very well. I had no issues at all with my pick up or drop off

Rating:

5.0

Annette at this location was awesome and really helpful. U-haul online reservation and the fact that I had to go to multiple locations and wait hours for a truck, larger than what I reserved. Gives my experience with u-haul as a whole a 0. I will never use U-haul again to move and you should really update your crap online reservation system. It made my day much longer then it needed to be. 0 stars DO NOT RECCOMEND U-HAUL TO MY WORST ENEMY.

Rating:

5.0

Keep good people like Trey. He was positive and professional. He is the kind of people you can build your business with. Treat him well.

Rating:

5.0

Awesome job guys

Rating:

3.0

I returned my rental 2 days early and just got a copy of the receipt, I was told before I rented the trailer that I would get a deduction for unused days on the rental, the employee did not enter the correct drop off date and I was subsequently charged for all 4 days when I only had it 2.

Rating:

3.0

The process took entirely too long. There was someone being helped before us and the person behind the counter was more focused on talking about her life and what's she's done than moving forward with helping him. You could clearly tell he was frustrated. Fortunately someone else came and helped me but then this same woman came over and started talking while i was being helped.My wifed distracted her to not hold us up and the woman again started talking about all sorts of odd things. Like seeing cat litter boxes at schools. The person who did help me was trying hard but when he handed me the keys he didnt tell me the number on it was the number of the truck and i was looking for license plate matching the number while it was raining. I also didnt see the text to take pictures and check out until i got home to load up only to find out that it expired. I called and he said to not worry about it. Not a bad experience, just frustrating.

Rating:

5.0

Great to rent !! The guys super friendly 👍🏼

Rating:

5.0

Had a great experience moving some furniture out a a storage unit. Your staff was very courteous and helpful. Made for a stress free day and everything went very smooth. Thank you.

Rating:

1.0

Competence

Rating:

4.0

The computer sytems were slow which added to the wait time but the staff were friendly and efficient under the circumstances

Rating:

5.0

The team is very professional and treat the customer in a very nice and respectful way, congratulations!!

Rating:

5.0

Every thing was good.

Rating:

5.0

steering was off, buffeted at 68 MPH counter staff was excellent but reservation online app was terrible-kept bouncing me around to other locations , one that had no person to pass off keys, waster 1 1/2 hours driving around until I finally returned back this location. Im going in to ask for a millage discount for all the confusion and delay caused by u-haul traffic.

Rating:

5.0

The guy that helped me was awesome.

Rating:

5.0

Keep being awesome!

Rating:

5.0

Absolutely flawless! When so many companies are forgetting what good customer service is, U-haul is all about pleasing the customer. I will always use U-haul for my moving needs.

Rating:

5.0

Awesome customer service!

Rating:

3.0

There was the presence of the last user; dig hair on the seats and the overpowering dog smell. Had to shower immediately after use of the vehicle

Rating:

4.0

Super friendly and clean

Rating:

3.0

Put a ramp on 10ft truck

Rating:

5.0

you guys new wonderful

Rating:

5.0

Nothing she was amazing

Rating:

4.0

👍

Rating:

5.0

Kept getting message that van needed oil change ... this worried me. Staff is very pleasant.

Rating:

5.0

A/C had no freon

Rating:

1.0

Fire the manager and get a new one. She was unprofessional. She talked about how the keyboard doesn't work and has been broken forever, but the new girl she was training was having trouble, and this manager was belittling her in front of me, and it made me uncomfortable. Also, she called me names like "honey, baby, sweetie" repetitively, and I found that very disrespectful and rude. The van I rented was dirty; it had tile bits and dust everywhere, and I had to clean it out just to use it. I will never come here again, and I will tell others not to, either.

Rating:

5.0

The building is always clean, temperature maintained well, and the staff is and has always been very helpful.

Rating:

5.0

Tye Cox was great help for us and very friendly

Rating:

3.0

THe girl behind the counter was very rude. She wasn’t helpful at all. The other employee (a guy ) was very helpful. He came out to the truck and actually helped me.

Rating:

2.0

The trailer that was hooked up to our car required a 2 in ball and the one on our car was 1&7/8. So as we were crossing over 41 we hit a bump and the trailer jumped off the car. I called roadside service to see if they could bring us another ball but was told we needed to go back to your store. Our house was closer so we made it there and switched everything out. This could have had a very different outcome and I think your employees need to know to recognize the size issue.

Rating:

5.0

Some of my items were damaged in the storage unit with mildew. I was in a ventilator unit. How could this happen? I have filed a complaint with the store manager. Thanks.

Rating:

5.0

Love the free use of carts to load/unload

Rating:

1.0

The representative rushed my phone call confirming my storage unit and ended up giving me the wrong size. I was unable to move into the unit because it was too small and I had to hire MORE movers for the next day.

Rating:

5.0

The staff was very much humanitarian thank you so much for your location

Rating:

3.0

The consistent inconsistent changes are punitive. Uhaul's policy to raise the rental fee holds the renters hostage. I live in Hawaii and my storage is is Marrietta Ga. I received a notice that my rent was increasing which I understood that had the option of paying my rent months in advance for the same price or continue month to month at an increase. Having a contract of a set price for a set time would be more equitable.

Rating:

5.0

The mgr was very helpful courteous and realized my needs at the end of a hectic day.🤗. My new unit was just the answer I needed and look forward to using it w my business needs.

Rating:

5.0

Staff always very friendly. Clean bathroom onsite for storage renters which comes in handy when moving. Facility kept very clean.

Rating:

5.0

The facility was clean and the staff was courteous.

Rating:

5.0

Very well-kept facility, and staff was friendly and helpful.

Rating:

5.0

Great service at intake. The young black male on Canton Rd. 777030 went far and beyond to make this a stress-free experience. Thank you

Rating:

5.0

It was perfect. As expected.

Rating:

5.0

Everything was quick and efficient.

Rating:

5.0

Dale is honestly the hardest working man I’ve met. He’s so professional and made sure I felt comfortable during the most difficult move I’ve experienced.

Rating:

3.0

I was late one month with payment and there was such a rush to threaten to sell my stuff, I was appalled. I will never use U-Haul again, I have been a customer for many years.

Rating:

5.0

Every time I called and had a question your staff was always very helpful

Rating:

5.0

Beat experience this far Daniel was always professional and helpful.

Rating:

5.0

Corey was very helpful!!!

Rating:

5.0

Great service

Rating:

5.0

This facility has always done well with taking care of my moving needs and concerns. Even if I had to use another facility, I always reverted back to canton Rd.

Rating:

5.0

Always friendly and helpful !

Rating:

5.0

Very helpful.

Rating:

5.0

Staff was helpful, and the rates were good.

Rating:

5.0

Excellent service and very helpful

Rating:

5.0

Your storage facility is the best I've seen. Please continue with your staff. Everything and everyone was superb. Thanks.

Rating:

5.0

Monique was a wonderful respite in an otherwise stressful day. She patiently answered all my storage newbie questions with a smile and concise information. Thank you, Monique!

Rating:

3.0

It took forever to switch the original unit. But the check in was good.