Customer Reviews for U-Haul Moving & Storage at Canton Rd

1909 reviews

2800 Canton Rd #2000   Marietta, GA 30066

(678) 810-1141

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(678) 810-1141

2800 Canton Rd #2000
Marietta, GA 30066

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Margaret P. 
Rating:
5.0

Keep up the good work

TIMOTHY P. 
Rating:
3.0

Way to high priced for half a day

William P. 
Rating:
5.0

The order was wrong and you also cancelled my order. The only reason I'm giving such high marks is the lady you have working at this location. She went above and beyond to figure out a solution to the problem of renting out equipment that you didn't have. I forget her name, but without her, this would have been a 1 star / poor experience. She's a real asset to your company.

Brett M. 
Rating:
5.0

Efficient, friendly,very helpful. Consistent. I use them frequently.

Steve B. 
Rating:
3.0

Customer did not leave a comment.

Eridania H. 
Rating:
5.0

General Manager was awesome

Keila H. 
Rating:
3.0

Have more staff to assist customers

DUANE W. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

DIANE P. 
Rating:
5.0

Customer did not leave a comment.

TATE S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Same

Paul S. 
Rating:
5.0

fantastic people! Wonderful service! Thanks again!

John D. 
Rating:
5.0

The mngr you have there is awsum..She is one ‘ GO GETTER' as I saw her man the phones,take care of customers, and answer the phones :.She deserves a raise so there's no complaint here..

Ricardo D. 
Rating:
5.0

Had a very pleasant experience and I can't say enough about how professional and friendly La Nina Khayyam was. She was working alone at the time I was there and was juggling 3 customers. In a time when "customer service" seems to be a thing of the past, she demonstrated how it used to be when it was a common practice. I'll be more than happy to recommend this location to anyone that needs U-Haul services and will remember it if/when I need it again.

JAMES C. 
Rating:
4.0

Customer should not need to do there own check out inspection. Drive it threw check in go over with employee. Same as when you return

KIRK M. 
Rating:
5.0

Customer did not leave a comment.

PEDRO J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
3.0

The guy who helped me at the counter on PU was awesome. Very customer service oriented. Before return I put enough gas to cover what I used if fact 1/2 gallon more. Took a pic of the gage for proof. The charges me for gas after I dropped off. Just know, if you use their drop off service, they will charge you $5.00 per gallon.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Mohammadreza G. 
Rating:
5.0

Very fast friendly service

Glenn T. 
Rating:
3.0

Dropped off early and representative did not chk in equipment. Called me looking for equipment that was in the lot for couple of days... ...

James B. 
Rating:
5.0

Great service.

KEVIN J. 
Rating:
5.0

The mgr was very helpful courteous and realized my needs at the end of a hectic day.🤗. My new unit was just the answer I needed and look forward to using it w my business needs.

Sandra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

I really appreciate all the help today

CHARLES M. 
Rating:
5.0

personnel are awesome, very convenient, and easy to work with

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

I forgot her name but she was very knowledgeable and friendly The kind of employee that makes a business successful. I would hi recommend this location

THOMAS R. 
Rating:
5.0

Everything was perfect!! Thanks

Ramiro H. 
Rating:
1.0

Front desk guy was horrible at customer service

Jorge G. 
Rating:
5.0

From a previous experience, this was a total reversal. The service was outstanding and the time to complete the transaction was extremely efficient and fast. This is how it should be where the employees are very knowledgeable and professionals at their assigned duties. I will definitely visit the same location again for my rental needs. The employee that attended me is the best.

Victor O. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Jon E. 
Rating:
5.0

Customer did not leave a comment.

EBONY M. 
Rating:
3.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Keep being the best!!

Megan W. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Manager was friendly & helpful. I would highly recommend.

ROBERT F. 
Rating:
5.0

They let me take an appliance dolly.

JAMIE C. 
Rating:
5.0

Perhaps add staff

Frank C. 
Rating:
5.0

Everybody was very polite and helpful. I think all the employees.

John L. 
Rating:
1.0

Horrible experience of my life. La Niña the manager needs to take customer service classes before being a manager. Rudest person I dealt with. Who put her there

GASPAR C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Your agent at this location is beyond terrific La Nina Khayyam is the reason we will use UHaul at this location again and refer to anyone who needs truck rentals I hope management reaches out to her And recognizes her for outstanding customer care Phyllis

PHYLLIS A. 
Rating:
5.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Masood S. 
Rating:
5.0

Customer did not leave a comment.

Eddie S. 
Rating:
5.0

This was a seamless experience. I felt taken care of. I dealt with the manager directly. She was Clear, very kind,she made sure I understood the process. I recomend you see La Nina. The guy that checked me in was amazing as well. Give La Nina a raise!Great customer service!

JEREMY R. 
Rating:
5.0

Customer did not leave a comment.

Alisha G. 
Rating:
5.0

Customer did not leave a comment.

Sam Marie K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
5.0

no room for improvement. Staff was attentive and courteous, vehicle was clean and reliable. Met all expectations.

JOSEPH C. 
Rating:
5.0

Nothing. Customer service was AWESOME! Thank you!!

Gloria M. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

From start to finish, the process was easy and I loved it! Contactless process made it even better! Thanks so much! Great app!

Deana C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
5.0

Customer did not leave a comment.

GARRETT B. 
Rating:
5.0

Customer did not leave a comment.

QUINT'TERRIOUS S. 
Rating:
5.0

The equipment worked perfectly. The associate was great to work with and very knowledgeable about the equipment and hooking it up. To my truck.

ERIC J. 
Rating:
2.0

The manager had an attitude. I would ask basic questions and it seemed as though she wanted to argue. She even lied about company policy stating a credit card is required to rent a vehicle. I had intended to use my debit, and was prepared for the $100 hold on my account. Instead she pretty much forced me to use my credit card. Quite frankly I've been using this location Regularly, for over 5 years and never had a bad experience. I've never been spoken to that way, and the fact that it was the new manager is sad. Neither I, or my family will be going back to that location if we have a choice. 2 stars because the equipment was good.

THALIA C. 
Rating:
5.0

Nina was awesome. She saved the day. I was supposed to pick up a truck at a different location on Shallowford Rd and there was no one there to assist in spite of the fact that I went to location 2 x prior to pick up to make sure rental was in order. Nina was absolutely wonderful, patient and had a great sense of humor. Very professional and efficient

Lorraine D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
4.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

STANLEY K. 
Rating:
5.0

The oil change light came on, the tire pressure gauge was not working, and it was not full of gas even though it was noted as for when taken.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

bettina O. 
Rating:
4.0

Great employees, but you had a single person working all Saturday morning with a line out the door. She was incredibly helpful, managed the crowd, and wooed hard, but it took me over 45 minutes to get a truck because your online check out wasn't working for me. That woman deserves a big raise and you should adequately staff the location to serve customers on weekends.

JONATHAN M. 
Rating:
5.0

Great service, very friendly staff not complaining at all

Enrique P. 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

very good experiance

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Hilary M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

The two ladies who helped me were fantastic. In a great mood given it was NYE. I would definitely recommend this location

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

JORDAN E. 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
4.0

The rental went well as usual but U-Haul charged me twice for the rental. Other than that it was an expected experience.

Gregory C. 
Rating:
5.0

Nothing!

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

CAROL H. 
Rating:
5.0

Customer did not leave a comment.

Juan O. 
Rating:
5.0

Customer did not leave a comment.

Darrell K. 
Rating:
5.0

Customer did not leave a comment.

Devorah F. 
Rating:
5.0

We loved the customer service! Dale was extremely helpful. 👍

Juan N. 
Rating:
5.0

You all did great. Had a bit of an issue with door opening on the truck but it was Mother Nature related not employee related. Thank you Dale for doing a fantastic job :@)

Daina K. 
Rating:
5.0

More accurate damage identification. Several thousand $ damage on front end of truck not identifiied by stitckers or apparent in photo

Keith R. 
Rating:
5.0

Your phone operator who set me up was excellent as well your location contact, Dale. Professional and complete.

William J. 
Rating:
5.0

Great service and very knowledgeable.

Norman B. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Chinonso A. 
Rating:
5.0

The manager Dale and all associates were very helpful and nice. I'll definitely use this location again!

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Leonard R. 
Rating:
5.0

Customer did not leave a comment.

Audrey R.  |  First Impressions 
Rating:
1.0

Not enough staff. I made appointment and filled out pre-registration online. I had to wait in line (only 4 people) for 30 minutes to find out that over 1/2 of the pre-registration information did not go through and I had to provide it again. Then I was informed that mileage over 89 miles would be charged at $.40 per mile. I was not told this when I reserved by truck. I pulled out my phone and showed that from the U-haul location to my home address was 98 miles with no allowance for me to detour to pick up my furniture (10 miles) or take the truck back to U-haul drop off (another 10 miles). When I showed the shortest route from pick-up to my home was 98 miles on Google Maps, the attendant said he has to go by the U-haul computer, not google maps. So, I had to pay an additional $9,88 for extra miles which I can afford but I feel I was misled. I will never rent another Uhaul again because I can not trust what your representatives tell me.

Paul R. 
Rating:
5.0

Staff always very friendly. Clean bathroom onsite for storage renters which comes in handy when moving. Facility kept very clean.

tj w.  |  Overall Experience 
Rating:
5.0

The facility was clean and the staff was courteous.

Sybil B.  |  Overall Experience 
Rating:
5.0

Very well-kept facility, and staff was friendly and helpful.

Ryan B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIFFANY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Montrez I.  |  Overall Experience 
Rating:
5.0

Great service at intake. The young black male on Canton Rd. 777030 went far and beyond to make this a stress-free experience. Thank you

Sharon M.  |  Overall Experience 
Rating:
5.0

It was perfect. As expected.

JEFFREY M.  |  Overall Experience 
Rating:
5.0

Everything was quick and efficient.

Ronald P.  |  First Impressions 
Rating:
5.0

Dale is honestly the hardest working man I’ve met. He’s so professional and made sure I felt comfortable during the most difficult move I’ve experienced.

Taler H.  |  First Impressions 
Rating:
3.0

I was late one month with payment and there was such a rush to threaten to sell my stuff, I was appalled. I will never use U-Haul again, I have been a customer for many years.

Amy M.  |  Overall Experience 
Rating:
5.0

Every time I called and had a question your staff was always very helpful

Efrain R.  |  Overall Experience 
Rating:
5.0

Beat experience this far Daniel was always professional and helpful.

Alexis Y.  |  Overall Experience 
Rating:
5.0

Corey was very helpful!!!

Nakia B.  |  First Impressions 
Rating:
5.0

Great service

Dave M.  |  Overall Experience 
Rating:
5.0

This facility has always done well with taking care of my moving needs and concerns. Even if I had to use another facility, I always reverted back to canton Rd.

Angelo W.  |  Overall Experience 
Rating:
5.0

Always friendly and helpful !

Stephen K.  |  Overall Experience 
Rating:
5.0

Very helpful.

stephen k.  |  Reservation 
Rating:
5.0

Staff was helpful, and the rates were good.

Jessica P.  |  Overall Experience 
Rating:
5.0

Excellent service and very helpful

Terry R.  |  Reservation 
Rating:
5.0

Your storage facility is the best I've seen. Please continue with your staff. Everything and everyone was superb. Thanks.

Glyndon H.  |  Overall Experience 
Rating:
5.0

Monique was a wonderful respite in an otherwise stressful day. She patiently answered all my storage newbie questions with a smile and concise information. Thank you, Monique!

Melodie S.  |  Reservation 
Rating:
3.0

It took forever to switch the original unit. But the check in was good.

Linda J.  |  Overall Experience 
Rating:
5.0

Thank you

Maria B.  |  Overall Experience 
No reviews have been submitted for this location.

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