Customer Reviews for U-Haul Moving & Storage at Capitol Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Capitol Dr

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Mark S. on

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Steffen D. on

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Patricia M. on

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I accidently over filled the gas tank putting more gas in than was in there when I rented the van. I requested compensation for the over fill. My request was denied. This was a stain on my perception of. UHaul.

Wilson T. on

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Shanicka H. on

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Cassandra V. on

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Paul W. on

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Problem with Uhaul online ordering not pickup location. Pickup solved the problem and gave excellent service. Problem: Ordered AV 5x8 trailer and Hitch package online which matched my specific cars specifications exactly (Year, Make, Model, & hybrid) according to the Uhaul website. Completed the order and only on the day of the install was advised by the local Uhaul installer that the wiring package was incorrect. Local Uhaul made calls, got the right wiring package and had it sent overnight and installed it on a Sunday. That is excellent service. Uhaul online needs to get their details right. I suggest if ordering a hitch to contact directly the Uhaul local installer and get their professional help in ordering the correct hitch package for your car and needs.

Trudy G. on

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NOTHING AT ALL I LOVED EVERYTHING ABOUT THIS PLACE -CUSTOMER SERVICE WAS GREAT !!!

rachel l. on

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Great experience. Staff was excellent.

Rachel L. on

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It was a pleasant experience just the wait was difficult as I have arthritis in back, hip and knees.

Lori H. on

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Trina R. on

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VERONICA G. on

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Howard M. on

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Keep up the good work and continue to treat everyone the same.

Alan S. on

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Michael H. on

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Very easy to pick up and return. The equipment was in excellent condition. Very satisfied.

Jim L. on

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Jacqueline H. on

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Gustav W. on

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JEFFREY M. on

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The reservation process is ridiculous! Stop allowing reservations for 1-way vehicles which don't exist!!! Getting a call 16 hours before scheduled pickup that there won't be the equipment is unsatisfactory!!!!

Jean K. on

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Intake associate was not friendly. Did not smile. Even 1 time.

Sophie B. on

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The owner helped me pick the correct truck, I wanted a dolly but the truck I selected didn't have a ramp. We changed my reservation right in the store and it was the easiest thing I had to do during my move.

Joan B. on

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Nick , Peter and Karl are amazing employees. It's my 2nd time renting from this location. I would not hesitate to return with future business. Keep up the good work !

Paul B. on

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Devyon was great! The truck though was filthy. It reeked of marijuana, there was pet hair everywhere, and almost every surface was caked with dirt. Did not see the value in renting a truck from U Haul.

Michelle B. on

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Peter P. on

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I originally booked 15 ft truck and car hauler for total price of $2676.00. I had to pick up the equipment at two different locations and then was charged almost $800.00 for the car hauler instead of my original quote when I reserved on 11/4/19. This was unexpected and extremely disappointing.

Natasha J. on

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Kisha K. on

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Gary B. on

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I've rented here several times, and the people and service are simply great. Always a pleasure.

Jebadiah E. on

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was charged for a late return despite being told by employee paul multiple times that truck was due back at 9 AM the next day. received a harassing phone call from owner Baki after the truck had already been returned. very very disappointed. employee Paul was very helpful but clearly communication did not take place properly.

SUNIT M. on

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michael C. on

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Na

carlisha R. on

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Charged service and gas fees even though I filled the tank back to where it was

October R. on

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joel K. on

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Upon arrival at our first stop, in Waukesha, we noticed that the floor of the cargo space was very wet. Then we saw a tear in the roof that allowed rain to soak the floor. We therefore had to purchase tape to seal the tear in the ceiling, and then had to purchase plastic sheeting to protect our expense cargo, both on the floor and over the cardboard boxes that contained the goods we were transporting to our client. Cost us expense and lots of valuable time! We'd like to have our rental fees discounted!! Thank you.

Matthew K. on

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Laqueena L. on

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JACQUELINE B. on

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john P. on

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I tried to complete the rental via the web and phone app; it was a disaster. It delayed by start by over 30 minutes. I ultimately had to use a customer service rep at the store to complete by reservation.

Mike H. on

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Not using U haul again

SHARIA D. on

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I was charged an after hours service fee although the equipment was returned before it was due (approximately 8:30pm). I informed the customer service representative I spoke with on the phone my phone died, I wasn't able to check the rental in at the location but checked it in as soon as I made it home. I was blind transferred to someone else that transferred me back into the customer service line. I eventually spoke with Maribel who actually offered to submit a form to attempt to get a refund for the fee that should not have been assessed. I feel that it is very horrible customer service to ask to place someone on hold and then blindly transfer them to someone that is unable to assist.

Karimah J. on

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This is the best location ever, nothing could be better.

Fredrick M. on

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Upset I had to wait in line for a hour and 15 minutes when I had it rented for 4 hours that was a hour and 15 less I had to move. I was frustrated.

Betty W. on

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Cleaner trucks and faster service

Darlette P. on

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ANTHONY S. on

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Alvin W. on

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Just faster service , I understand it be busy at times but a 'I'll be right with you, can we help you would be great here and there .'

greg P. on

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Sharonda R. on

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Anthony H. on

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Mandra S. on

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Worker need to be more helpful and they need to have a bathroom for there customers and there’s nowhere to sit and it’s drity and very unorganized.

Cassio M. on

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Jamilah D. on

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Audie P. on

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Demico B. on

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Andrew C. on

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First off, the email confirmation told me to pick up the truck on 1500 S. 1st Street. I go there at the pick up day and time via Uber ($10). They tell me that my truck was across town at a different location. I WAS NEVER NOTIFIED OF THIS. I had to take a second Uber ($10) to the new location. Upon receiving the truck, in a snow storm, one of the windshield wipers did not have a blade on it and the arm was just scratching across the windshield. Normally I would not care, but in a snow storm this is a significant risk for a customer, as it limited viability out of the windshield and could have caused an accident. I fixed this issues myself. Upon arrival to my destination, I noted my furniture dolly was not in the truck/given to me. I called customer service and advised them of this and was told it was removed from my account. However when I dropped of the truck at my drol location, they stated I was still charged for it and still listed on my contract number. Please, reimburse me for my uber and dolly that I never received. $30 total.

Brian C. on

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John H. on

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Great people at this location. Checkin and returning the 10ft truck was very pleasent after our move. Thanks u haul.

Kendra M. on

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Keep up the good wotk.

Anthony G. on

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Roger H. on

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Timothy F. on

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I went in and the store was under staffed. While I was there I seen 2 customers walk out because the service was so terrible. Then upon getting the truck the gas hand was off what was on the paper. The employee Peter put his initials on the paper and stated he would take care of it upon my return. Well when I returned he said "is it okay if I sent the final receipt by email?" I said yes. Upon receiving receipt it is wrong!! I am over charged so now I have to wait until the store opens to complain. It was a terrible experience!!! Terrible!!

Arthur B. on

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Professional staff

Abigail P. on

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mark N. on

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Steve F. on

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Emily D. on

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Mark K. on

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Myah D. on

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Laura A. on

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Store workers very unprofessional

Dorothy L. on

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The customer has decreased since the last time I rented from there. The individual that rented me the equipment was good but the two that came out lacked customer service and put myself and my family at risk. They never told me that I was good to go after hooking up the trailer and just walked off so I had to check the lights to ensure that they worked. Later that evening i was pulled over due to a massive amount of sparks coming from under the trailer due to the chains that they left dangling on the ground. Luckily the officer had zip ties and was able to tie the chains up. He informed me that the sparks could have started a fire. Also, the receipt that was attached to my email isn't able to be opened so I need another one.

Danielle F. on

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Everything was fast and friendly I appreciate the associates that helped me out during my time of service! I’ll definitely be back soon as I do have to move more furniture!!

Tiffany P. on

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Kyle P. on

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Charles B. on

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Nothing, Robin the desk attendant had been dealing cordially with a difficult customer before me but never was unkind. That impressed me! Everything went smoothly with my checkout , truck use, return, and overall it was a very pleasant and satisfying experience.

Tiffany M. on

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Nothing! Everything Was Great!

sherry C. on

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James J. on

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Albert D. on

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U-haul's reservation system was down and I had to pay with cash. I had to go to the bank and get $100.00. This had severely impacted my plans.

felicia M. on

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Very unprofessional, workers, and owner. Lack of staff,

annie C. on

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Brian C. on

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Kaylee F. on

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The U-Haul had a leak, which limited the amount of stuff we could put in the truck. We also had to manage puddles in half of the truck and spend time drying / reorganizing our wet belongings.

TARA M. on

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Wilniesha S. on

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Richard R. on

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Daniel F. on

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Somebody before us had smoked in the vehicle. There were ashes in the ashtray. This was somehow missed by the person who did the intake before we rented and acknowledged by staff. Very nice facility, and great staff. We'll be back.

Nicholas A. on

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Matthew G. on

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The computers were slow and it took over an hour to get my rental.

Corey S. on

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Clean the trailer and check for damage (leaf spring coming throw floor).

Laura W. on

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sam P. on

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It was a fantastic experience

Ben G. on

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The guy at the counter did not acknowledge me for the 5 minutes I stood there. An employee came through the front and helped me out. She was very nice, funny and knowledgeable. The only good part of an overall horrible experience.

John G. on

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Returning the vechile was not clear on process. Received call from. Corporate office indicating the truck was not return even though I return ahead of schedule.

Scott C. on

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Keith B. on

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I filled out all the paperwork beforehand online yet the check in process still took too long. A second phone number was required during sign up at the location but I only have one phone number, this seemed to hold the process up so I had to make a fake phone number up to continue. Why?!

Robert W. on

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I love U-Haul from Atlanta to chicago the employees gave me and my family The Best Customer Service I’ve ever received in my life. From customer service agents on the phone to the tow truck drivers!

Matthew H. on

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nancy L. on

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Benjamin W. on

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Baki at the desk was extremely helpful, and polite. Peter, who assisted me in the lot with the trailer was excellent, refreshing my memory on all the details that had grown fuzzy with time. The gentleman who accepted the return was also very friendly and polite. Thank you!

Rhonda D. on

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I like this location due to the fact that all their trucks if there was a previous Dents scrapes or any mishaps on the trucks are already labeled for the customer.

brian s. on

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The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.

Pedro R. on

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Clean place helpful people

Geoff C. on

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Great job!!

saad a. on

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I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting process

Shinitta S. on

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U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.

lother b. on

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Very nice

stacy P. on

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Good

Daniel M. on

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Very help

emily l. on

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All of the staff were incredibly nice and helpful! Great customer service. The facility itself was very clean and secure.

chinyere s. on

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Baki (the owner) is amazing. He was incredibly helpful! Best experience ever.

Mary S. on

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I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.

Jacqueline K. on

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Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.

emily l. on

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Amazing staff

Patrick T. on

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Overall pretty good service. But didn't get the free month I was promised.

Mario S. on

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Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that before

Maura Q. on

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Great experience

Mario S. on

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You charged me for cleaning 25 dollars and that never happened before and it was not dirty

John G. on

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great

JESSICA C. on

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I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.

James m. on

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Friendly and personable, but more importantly,fast and efficient.

Todd D. on

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The facility was convenient, clean and safe.

Debbie K. on

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Under staffed -/ long wait to return truck This happened two days in a row Couldn’t bring myself to rent the storage unit Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelled

James M. on

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Every staff member was very friendly and engaging. The general manager knew exactly which size unit we needed and helped us pick the right unit for our needs. Easy access and secure.