Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was rung around town and taken advantage of. Was told a time and place for pick up and also told explicitly that if I am late my reservation could be given out to other persons. Arrived 10 minutes early and was told they didn’t have a trailer for me…they didn’t know what to do so I had to problem solve for them and suggest looking at other local locations for what I needed. Then got sent to another location for pick up. I had also called ahead (about a week in advance) to extend my reservation and was told it was submitted at a discount of $10/day for 4 day. On pick up I had paid what she told me over the phone, about $890. Upon dropping off my equipment I was told I was 4 days late and was charged $120 extra. Upon completing a complaint I was told there was conveniently no record of my extension or conversation. Unbelievable! Double charged me and hid the proof. This is definitely a file able offense and I will be doing so. Your company is steeling money from people and shrugging your shoulders about it.
JORDAN B
Rating:
5.0
There can be improvement on making sure rear door on truck be well oiled. There was struggle opening and closing.
ANITA W
Rating:
3.0
The $100 minimum spending for cash or debit would keep me from recommending this place and I was charged for 2 gallons of gas after we went 12.5 miles total. I should have remembered to put a few bucks in beforehand but that was still taking advantage.
Jessica R
Rating:
5.0
I have no complaints. The staff were always professional , courteous and helpful . The facility was clean, including the rest room. I like the smell of the building. I would definitely refer them to a friend.
Rosalind D
|
Overall Experience
Rating:
5.0
Ubox phone rep forgot to remind me about needing to buy a lock.
Angelica G
Rating:
4.0
Customer did not leave a comment.
Alex D
Rating:
5.0
Confirm your drop off location. I asked and expected to drop it off at the Broad Street location in Falls Church, VA but I was instead directed to the Annandale location
christen h
Rating:
2.0
The van had a foul smokey smell and the interiors weren't clean. Candy wrapper stuck behind the seat and the cardboard advertising still in the front windshield.
LESLIE D
Rating:
1.0
WHEN THE EQUIPMENT WAS RETURNED IT COULD NOT BE LOCATED BY STAFF UNTIL LATE AFTERNOON THE FOLLOWING DAY. WAS CHARGED AN EXTRA DAY FOR NOTHING. WILL FIGHT BACK. THIS IS NO WAY TO DO BUSINESS.
GREGORY R
Rating:
3.0
Changing locations required me to leave work an hour earlier as the pick up location closes early. Not acceptable I had to alter my schedule to do business with UHaul. Drop off location was busy, gentlemen said he would check in later..after 2 hrs with no email I returned to check in the trailer myself as I didn’t want to be responsible any longer for it. All around trailer was in good shaped and worked for what I needed minus the other issues. Bird Junction is outdated and smells like animals inside the dusty old store front.
Larry V
Rating:
5.0
There was a problem because my pickup point had changed from what I had asked in making my reservation , and I received no advance notice from U-Haul of the change. The person handling my checkin when I arrive did an exceptional job in changing the location back and getting me a truck
Allen S
Rating:
1.0
Customer did not leave a comment.
MADINA B
Rating:
5.0
Customer did not leave a comment.
KHUSHPAL S
Rating:
2.0
I requested mobile, self serve pick-up.
Got to the location and the app said I have a truck reserved but not assigned so I had to go into the office. Had to wait .
Got a truck assigned, went to get it, it was sandwiched between two trucks. They didn't have the keys to the front truck so had to get another truck assigned.
What should have been a 10 minute self-serve pick-up turned into a 45 minute circus.
You need to decide how to improve for the next customer.
JAY B
Rating:
4.0
Customer did not leave a comment.
Toni P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew M
|
First Impressions
Rating:
3.0
Initial pick up was smooth and good. Drop off following use of it was mismanaged. They failed to check the truck in and send a receipt, so I needed to call the central call center to notify them about 6-7 hrs later. By the following day, the Capitol Dr location called me and completed the process. The central call center support was fantastic!
MICHAEL G
Rating:
5.0
The lady that helped me get the truck and return the truck was awesome! I wish I would've gotten her name for this review so I could mention it. I didn't want to ask her because she was beautiful and probably gets hit on all the time. Needless to say she was awesome! She works at the E. Capitol location in Milwaukee Wisconsin.
John B
Rating:
3.0
Virtual drop off so no staff. Garbage overflowing at drop off spot. Not a very safe area, but it was well lit.
WILLIAM B
Rating:
4.0
Good selection, helpful staff.
REID E
Rating:
5.0
Customer did not leave a comment.
DIMETRA C
Rating:
4.0
better pickup
KAT B
Rating:
1.0
Inspect all equipment before giving it to clients because it causes problems and delays for them
Donna B
Rating:
5.0
Customer did not leave a comment.
Douglas G
Rating:
4.0
Customer did not leave a comment.
KEANDRE M
Rating:
2.0
The return of the trucks after store hours was complete chaos. People just parked anywhere and there was a line of trucks out of the parking lot so other people couldn’t even get in. Something needs to be specified about where people park because that was utterly chaotic.
Jamira O
Rating:
1.0
Rental truck was very below average. Less than 10 miles of gas in car. Rented supplemental equipment was not put in truck. App for check in and out doesn't work. Nothing good to say about this rental
jeff b
Rating:
5.0
Nice young man
Callie T
|
First Impressions
Rating:
5.0
Everything was good
kim l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD A
Rating:
5.0
The agent was super helpful and friendly!!
LISA Z
Rating:
4.0
Renting the van and returning it was easy. The staff was helpful as we had questions about the storage and when we broke a key in the lock of our storage unit.
sarah w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEFFREY S
Rating:
5.0
Customer did not leave a comment.
OMEEKA S
|
Overall Experience
Rating:
5.0
The location is "excellent"primarily because it was literally 1 mile from our house. Equipement was fine - some wear and tear, but I'd expect that. Service was standout. Super friendly, efficient, and professional at pick up and drop off. Appreciate it! Moving is stressful but your team here made it easy which helped tremendously.
GINA H
Rating:
5.0
Customer did not leave a comment.
KEVIN M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PHILIP H
Rating:
3.0
The pick up location was okay and staff was nice but there was garbage in the trailer and the latch is broken.
SARAH M
Rating:
5.0
Customer did not leave a comment.
Margaret S
Rating:
4.0
Customer did not leave a comment.
PAUL S
Rating:
5.0
Customer did not leave a comment.
Richard V
Rating:
4.0
I wasn't really aware of the self-service so this slowed me down. My pick up time was 7am (upon opening) and the person that opened did not come into the storefront (was in the building somewhere) until 7:20 am when I called the store number.
Other than that, the service I received was great, convient and quick.
Rochelle W
Rating:
5.0
Customer did not leave a comment.
princess l
|
Overall Experience
Rating:
1.0
I had two separate reservations that they merged in to one and forced me to keep the truck for 3 days instead of two separate 6 hour rentals. Forcing my bill from $75 total to $130+.
But before that, I was forced to wait while the cashier FaceTimed two different people on personal calls before he even acknowledged me.
When I then asked why my reservation was merged, he said “I don’t know and I can’t fix it”
BENEDICT T
Rating:
5.0
Customer did not leave a comment.
JOHNETTA W
Rating:
5.0
Customer did not leave a comment.
PAUL R
Rating:
5.0
Customer did not leave a comment.
Sierra K
Rating:
5.0
Get more workers like Jose. He goes above and beyond to make sure customers are satisfied. He is so informational and polite. I’ll come to this location all the time as long as he’s there.
diamonique m
Rating:
3.0
Customer did not leave a comment.
roslyln w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TOUISSAINT H
Rating:
5.0
Customer did not leave a comment.
TOREY C
Rating:
5.0
Customer did not leave a comment.
kim l
|
First Impressions
Rating:
1.0
Rep misinformed me of how to return after hours
Truck needed maintenance
Kept calling just to be put on hold, to ensure the truck was returned properly.
Even customer service misinformed
JAMILAH R
Rating:
5.0
The website was a little clunky at times - had a hard time trying to unlink my account with an old account I had in the past
MICHELE H
Rating:
5.0
Customer did not leave a comment.
Patrick R
Rating:
5.0
Just as good as Bob. They were friendly and knowledgeable.
Richard C
Rating:
5.0
Customer did not leave a comment.
Cory M
Rating:
5.0
Customer did not leave a comment.
THOMAS E
Rating:
5.0
The cargo van I rented had less gas than recorded on the paperwork and I had to go back in to show the General manager that it was less. He promptly corrected the mistake. Overall my experience at this location over the years has been good😊
AFRIQAH I
Rating:
3.0
I was told that I had to return my rental by 9am 03/23 only to be charged a $59 late fee for doing so.
MARCUS L
Rating:
5.0
Customer did not leave a comment.
WINTER H
Rating:
4.0
Customer did not leave a comment.
Markeshia T
Rating:
3.0
Customer did not leave a comment.
DIMONTE H
Rating:
4.0
Customer did not leave a comment.
JEANNE T
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
Customer did not leave a comment.
MURPHY J
Rating:
5.0
Check the trucks before you give them to people, mine had a big crack on the side & the side need air, I recorded it.
Onique L
Rating:
5.0
Customer did not leave a comment.
MARIO F
|
First Impressions
Rating:
3.0
Prices to high
KATRINA Y
Rating:
5.0
The staff at this location is very nice and friendly. They informed me about the truck and the in’s and out’s of it . I really appreciate it . Can’t wait to come back again !
SHENICKA N
Rating:
5.0
Customer did not leave a comment.
BRADLEY B
Rating:
1.0
The truck they had us use was in TERRIBLE CONDITION WE DIDN'T THINK WE'D MAKE IT ONCE WE WERE ON THE ROAD EVERYTHING KEPT GOING OUT AND COMING BACK ON. THE TRUCK DID WHATEVER IT WANTED TO BUT THE SLOWING DOWN & SPEEDING BACK UP WAS THE WORSE PART LIKE IT WAS STUCK.
Joycelyn B
Rating:
1.0
Customer did not leave a comment.
Tanicquea M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MUSA Y
Rating:
5.0
Customer did not leave a comment.
JILL M
Rating:
1.0
From a customer service perspective, this is like the Seventh Circle of Hell.
KYLE S
Rating:
4.0
Customer did not leave a comment.
Jeffrey K
Rating:
1.0
More professional workers.
LASHAWNTA W
Rating:
5.0
The service rep when I picked up the truck was friendly and courteous.
GROVER S
Rating:
5.0
Customer did not leave a comment.
BEREL L
Rating:
5.0
Outstanding service!
MICHAEL V
Rating:
5.0
N/A
CORNELL C
Rating:
4.0
Customer did not leave a comment.
MARISSA H
Rating:
1.0
Did to much business not to get better price on miles
AARON A
Rating:
5.0
Customer did not leave a comment.
CORA J
Rating:
1.0
Staff couldn’t be bothered to answer questions or help customers. Truck was documented as full was literally on empty. Truck smelled like smoke and was actually filthy. Save yourself a headache and go elsewhere.
NICOLAS C
Rating:
5.0
They were attentive and professional.
CHARLOTTE A
Rating:
4.0
Customer did not leave a comment.
TAKISHA M
Rating:
3.0
Maintain vehicles better - alignment was very off.
Marc K
Rating:
5.0
I have used this location in the past and again the people were great!
Mary A
Rating:
5.0
Customer did not leave a comment.
JOSE A
Rating:
4.0
Customer did not leave a comment.
TINA S
Rating:
5.0
Customer did not leave a comment.
RAQUEL G
Rating:
4.0
Customer did not leave a comment.
KEEDA M
Rating:
5.0
Customer did not leave a comment.
CHRISTINE M
Rating:
5.0
Just dropped off a truck here. Great, friendly, quick service! I highly recommend this Capitol drive U Haul location!
MICHAEL D
Rating:
5.0
It was a great storage space, but the price went up and up to the point I could no longer afford it.
JEANI M
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
JACKSON M
Rating:
5.0
n/a! All the personnel were super nice and made picking up and returning easy. They explained everything in detail and guided me through the paperwork, as well answered any questions I had. I will only use this location if I need a U-Haul!
CASEY E
Rating:
3.0
Nice employee.
Checked the car, tanklevel/mileage. we left behind our snow chains and a can of windscreen washer fluid
We dropped off the truck 1 day earlier than contracted/paid.
ARNO S
Rating:
5.0
Customer did not leave a comment.
DANIEL M
Rating:
5.0
Customer did not leave a comment.
xzanier s
|
Overall Experience
Rating:
1.0
Very nice people, but they did not have all of the equipment ready for my pick, but still charged me the full amount. Worked out that we would take the truck and come back for the tow dolly later in the day. When I called back they told me it wasn’t going to show up and that I should call other places to find one myself. Was not able to get it at a time frame that fit for us to stay on our schedule. This put us behind schedule and caused us to have to get hotel room for the night. Which we were not planning on and was an extra expense.
ANDREW H
Rating:
5.0
Customer did not leave a comment.
SHERARD S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Colandra L
Rating:
5.0
Customer did not leave a comment.
Erik K
Rating:
5.0
Customer did not leave a comment.
MIGUEL A
Rating:
5.0
Customer did not leave a comment.
KEN-MARLON V
Rating:
2.0
I had a terrible experience! I went to the U-Haul on State Street in Milwaukee, Wisconsin and was refused service due to an incident that occurred that had nothing to do with me. The store clerk Chris was rude and unpleasant and didn’t bring ease to my day at all. I arrived at the facility at 9:45am then left to go to the location on East Capitol and was still refused service then I DROVE BACK to the State St location, I waited an HOUR just to be told he will not rent the car to me. I never was told why. Then the clerk had me call the Market Manager Ben on my phone to see if I could get a rental. He was helpful, but still caused me more inconvenience. He made me drive BACK to East Capitol location to get a rental…this is an 10 minute drive. That took a total of 30 mins combined. No one offered any accommodation or discounts for the time wasted. Worst customer service experience that I have experienced.
Darcheia E
Rating:
5.0
Customer did not leave a comment.
TIM W
Rating:
5.0
Easy drop off. Staff was helpful and got me out quickly.
Jessica M
Rating:
5.0
Very helpful and friendly staff!
Thomas B
Rating:
4.0
Need more help
DANNY A
Rating:
3.0
Customer did not leave a comment.
LYNN P
Rating:
2.0
The counter rep was half asleep and mumbled. He was difficult to understand. He did not remind me to check the odometer and gas tank when I checked the vehicle out. My mistake - I did not go back into the store and inform the rep that the gas gauge estimate was not correct and that the odometer reading recorded was incorrect. So, at the end of the day, I returned the vehicle with less miles on it than I had estimated and I returned it with more gas in it than I took it out with. The rep that checked me out charged me an extra $40 to cover the mistakes they made (odometer and gas gauge) at the beginning of this process. Stunningly poor customer service!
JOCK M
Rating:
5.0
Customer did not leave a comment.
ARTHUR D
Rating:
3.0
Customer did not leave a comment.
Tara B
|
First Impressions
Rating:
5.0
Manager Dominick is an excellent business man and worked with me to solve my dilemma.
Cynthia A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lashonda C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
aquilla b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOYCE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
curtis d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TANGANESHA S
|
Overall Experience
Rating:
5.0
Thank you for letting me store my furniture
Lashone H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLOS M
|
Overall Experience
Rating:
1.0
Extremely unkept and bugs (roaches) got into my unit from another one causing me to have to through and throw a lot of things away. I only had my unit barely 4 months and no one seemed to be concerned or care about the big problem. People are even hiding out and living in there outside of store hours, it’s hot and humid. It’s also expensive for the unit that I had with no light inside the unit. It’s ridiculous. I wouldn’t put a table in there even if it was the last place that had availability.
Andrea W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scottie F
|
Online Move In
Rating:
5.0
You have amazing staff!
Daniel R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHONDA M
|
Overall Experience
Rating:
5.0
The East Capitol UHaul location in Milwaukee is my favorite location, there’s always plenty of trucks and supplies, and staff are friendly and helpful.
THOMASINA J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kirt d
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Alexis H
|
Overall Experience
Rating:
5.0
A
kennieth w
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tanicquea M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dorelle C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael G
|
Online Move In
Rating:
5.0
Thank you
PAM G
|
Overall Experience
Rating:
5.0
N/a
Tomisha G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
nikita g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daren T
|
Overall Experience
Rating:
5.0
The staff was very knowledgeable and helpful. Willing to go that extra mile for a customer. Keep up the great work!
corey c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIANE F
|
Overall Experience
Rating:
5.0
The people working in the facility office were very helpful and friendly. They were all very nice and had positive attitudes.
KAREN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Avery B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evelyn A
|
Overall Experience
Rating:
1.0
Had bad experience with a female supervisor. She was very argumentative not understanding very disrespectful. very unprofessional.
laqueeta c
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Nathalie F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lastarsia R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
victoria s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KALON L
|
First Impressions
Rating:
5.0
Very good and fast
Travoy G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HELEN H
|
Overall Experience
Rating:
5.0
I did not have a need for the storage unit
Ramona S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIANE F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
TIFFANY S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ruchan D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felicia G
|
Overall Experience
Rating:
5.0
The staff was courteous and helpful. My questions were answered thoughtfully while maintaining timely management. I’ve already referred my friends and family to give them a call.
DREANNA C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
precious l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREW L
|
Overall Experience
Rating:
1.0
They lied about the price I saw on my phone the 5 by 5 on my phone said it was $19 a month they lied
elaine c
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jennifer C
|
Overall Experience
Rating:
5.0
The girl running the show Sid an awesome job
JAMES S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DREANNA C
|
First Impressions
Rating:
5.0
Thanks for supporting me and my businesses for the past 8 - 9 years
brandon c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gwyn D
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Marcia M
|
Overall Experience
Rating:
4.0
Wish a first floor unit would have been available. But very satisfied.
Jon L
|
Online Move In
Rating:
4.0
Thank. You. You helped me. Right on time
KATHERINE C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JORDAN M
|
Overall Experience
Rating:
5.0
Davia and the staff are incredible! They went above and beyond their duty to help me out. They truly care about their customers. I greatly appreciate them!
Todd E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shirley C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
wanda h
|
Overall Experience
Rating:
5.0
No complaints on my end
TIANA D
|
Overall Experience
Rating:
5.0
Clean, convenient, friendly helpful employees. I loved having access at the time of my choice. Day or night as was convenient for my crazy hours.customer service was excellent.
Jacqueline K
|
Overall Experience
Rating:
5.0
All great service
Nicole S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRION J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
KATHERINE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ANTHONY R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shirley C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
donald a
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James E
|
Overall Experience
Rating:
1.0
The prices are ridiculous & the staff have been extremely unprofessional the entire I used this facility despite constant hiring new individuals there is no professionalism
Alexandria M
|
Overall Experience
Rating:
4.0
Everything was very easy.. they had my reservation and gave me options for picking a unit … I am happy with decision.
KEVIN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deja B
|
Online Move In
Rating:
5.0
There was a few hiccups along the way but after it got situated it’s well. Thanks
Floyd N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anton M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rubenia S
|
First Impressions
Rating:
5.0
I WOULD RECOMMEND THIS LOCATION TO FRIENDS AND FAMILY.
Brenda H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Katelyn B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MONICA S
|
Overall Experience
Rating:
4.0
The faculty were extremely helpful and awesome to work with. The only issue I had was that the storage room itself didn’t have any lights to it was so hard to go through to find anything in it.
NATAHLIA G
|
Overall Experience
Rating:
5.0
The general manager Davia is awesome
ALICIA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Annette W
|
Overall Experience
Rating:
5.0
Asked where I go to park my car for unloading and they showed me right away. No issues. Looks safe. Lots of cameras.
Lauren K
|
Online Move In
Rating:
5.0
I do feel your new manager is decent but could be more friendly, conversational, more detailed and could smile. She was great with answering the questions of her staff.
Baki Alwaissi was a wonderful manager and was very kind we wish him the best.
Thank You,
Aushai Easley
aushai e
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ashley H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delilah B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lacesa W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
chante B
|
First Impressions
Rating:
1.0
Horrible experience. May I add the first one. Was doing a truck and storage rental. The manager was Horrible did not give me as quoted." Quote" we did not have the unit she wanted so I just her one" quote." When I expressed my disappointment she was very rude and did not accommodate me at all. Of course I was upset because I had movers there and it was a big inconvenience.had to find another option that lead to sufficiently more miles and time. Please train your atority how to handle customer complaints accordingly especially when it's their error. Thank you uhaul and I will continue business limited..
laquanna b
|
Overall Experience
Rating:
1.0
Horrible was given the wrong storage by the manager. Than when I complained about her mistake she refused to give me another unit at another place because they in fact did not have the actual space there. So my mover had to reload all the stuff and I was left without anywhere to put my belongings. Of course I was upset I just believe she was totally at fault and should have corrected her mistake. Horrible customer service for management
laquanna b
|
First Impressions
Rating:
5.0
Bali was super helpful!!!
SCOTT K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sonya G
|
Overall Experience
Rating:
5.0
OMG , staff was friendly, the office was clean and fresh.
PAM G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ginelle C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES A
|
First Impressions
Rating:
5.0
keep up the good work.
JAMES D
|
First Impressions
Rating:
5.0
Liked that I was shown exactly where my unit was and how best to access it. All my questions were answered. Everyone was extremely helpful.
Melissa B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Annette B
|
Overall Experience
Rating:
4.0
Dominic took over helping us and he was friendly, helpful, and knowledgeable.
Tracey M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melanie M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kerney R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Savannah W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ivory L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janetta C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARILYN O
|
Overall Experience
Rating:
5.0
You guys are the best in the Business I love you guys and my family do to thank you
Warren T
|
Overall Experience
Rating:
5.0
I love Uhaul so very much it is an excellent company !!
saqua t
|
First Impressions
Rating:
5.0
Great service, is there a way to streamline the office. The line was long both times
Glyn L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tylesha w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARILYN O
|
Overall Experience
Rating:
2.0
Poor I received a forced unauthorized upgrade to my storage facility. Was not able to successfully speak with the manager to resolve the issue. I called and stated I did not want the climate controlled upgrade. Staff said they documented my refusal to upgrade. I received bill charged at increased rate for upgrade. Multiple attempts to reach manger unsuccessful. No one could find any documentation of my call to refuse upgrade. So after four years of storing I cleared out my storage and would look for another option in the future if needed.
LIGEIA C
|
Overall Experience
Rating:
4.0
Seemed to be short staffed but the staff that was present remained calm and handled the situations appropriately.
JORDAN M
|
First Impressions
Rating:
5.0
Very welcoming Boss and a team of friendly and helpful staff. Please KEEP IT UP.
kwaku d
|
First Impressions
Rating:
5.0
This was my first time using a storage facility and it was a great experience. Will go back again if needed!
Sam C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alexis w
|
Overall Experience
Rating:
5.0
Keep up the good work well organize. Thank you
jacki j
|
Overall Experience
Rating:
3.0
There was an issue with the storage space I originally reserved not being available when I got there to store my things. It was not a pleasant experience, but it got resolved in a satisfactory way.
ryan l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shanda W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul F
|
Overall Experience
Rating:
4.0
Do i have to open the door repeatedly to take things in the dock door was locked..
Paul F
|
First Impressions
Rating:
5.0
General Manager was helpful and a pleasure to work with.
Armando G
|
First Impressions
Rating:
5.0
Great experience. Staff was excellent.
rachel l
|
First Impressions
Rating:
1.0
The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.
brian s
|
First Impressions
Rating:
5.0
Clean place helpful people
Pedro R
|
First Impressions
Rating:
5.0
Great job!!
Geoff C
|
Overall Experience
Rating:
3.0
I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting process
saad a
|
Overall Experience
Rating:
5.0
U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.
Shinitta S
|
First Impressions
Rating:
5.0
Very nice
lother b
|
Overall Experience
Rating:
5.0
Good
stacy P
|
Overall Experience
Rating:
2.0
Very help
Daniel M
|
First Impressions
Rating:
5.0
All of the staff were incredibly nice and helpful! Great customer service. The facility itself was very clean and secure.
emily l
|
Overall Experience
Rating:
5.0
Baki (the owner) is amazing. He was incredibly helpful!
Best experience ever.
chinyere s
|
Overall Experience
Rating:
3.0
I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.
Mary S
|
First Impressions
Rating:
4.0
Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.
Jacqueline K
|
First Impressions
Rating:
5.0
Amazing staff
emily l
|
First Impressions
Rating:
4.0
Overall pretty good service. But didn't get the free month I was promised.
Patrick T
|
Overall Experience
Rating:
3.0
Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that before
Mario S
|
Overall Experience
Rating:
5.0
Great experience
Maura Q
|
Overall Experience
Rating:
4.0
You charged me for cleaning 25 dollars and that never happened before and it was not dirty
Mario S
|
First Impressions
Rating:
5.0
great
John G
|
Overall Experience
Rating:
4.0
I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.
JESSICA C
|
First Impressions
Rating:
5.0
Friendly and personable, but more importantly,fast and efficient.
James m
|
First Impressions
Rating:
4.0
The facility was convenient, clean and safe.
Todd D
|
Overall Experience
Rating:
4.0
Under staffed -/ long wait to return truck
This happened two days in a row
Couldn’t bring myself to rent the storage unit
Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelled
Debbie K
|
Overall Experience
Rating:
5.0
Every staff member was very friendly and engaging. The general manager knew exactly which size unit we needed and helped us pick the right unit for our needs. Easy access and secure.
