Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was jot clean. It was smelling cigarettes, there cigaret ash in the in the car. My friend got an allergic, he was not able to tolerate it. Awful experience.
AMANUEL A.
Rating:
5.0
All around great job by the staff. Truck was clean, drove well, and had a lot of space.
JOSHUA P.
Rating:
5.0
Checkout in person took 45 minutes since there was only one employee . He was excellent and working very hard but understaffing is bad.
Phyllis B.
Rating:
1.0
Given a dirty truck. So gross. Speed limit set at 70. I had to sanitize and clean it. I should be given some type of credit or refund please. Let me know.
chad K.
Rating:
5.0
Customer did not leave a comment.
EDWIN H.
Rating:
5.0
doing a great job,keep it up
Will H.
Rating:
5.0
I feel that this location is well suited for this location. This store has a lot of helpful and polite staff. I know that I'll be back . Keep up the good work with all of the customer relation training.
DONALD H.
Rating:
3.0
Used online checkin to cut wait time but the associate did not know what that was. Asked for drivers license even though I uploaded pictures, then saw it on the system. Asked for credit card even though I uploaded that as well. Did not cut wait time at all! Associate had to pull the truck as it was not ready at the requested time. Truck smelled like smoke.
Dylan P.
Rating:
2.0
Poor I received a forced unauthorized upgrade to my storage facility. Was not able to successfully speak with the manager to resolve the issue. I called and stated I did not want the climate controlled upgrade. Staff said they documented my refusal to upgrade. I received bill charged at increased rate for upgrade. Multiple attempts to reach manger unsuccessful. No one could find any documentation of my call to refuse upgrade. So after four years of storing I cleared out my storage and would look for another option in the future if needed.
LIGEIA C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deneka M.
Rating:
5.0
This location; the employees and equipment was great. My only complaint is trying to get ahold of someone somewhere afterwards. I had questions while I was using the equipment but unable to reach someone unless I could wait in the phone for over 30 minutes
LINAE S.
Rating:
4.0
Seemed to be short staffed but the staff that was present remained calm and handled the situations appropriately.
Jordan M.
|
First Impressions
Rating:
1.0
Only one employee (the manager I believe) was wearing a mask. Multiple customers were also allowed to not wear any facial covering.
SHANNON B.
Rating:
4.0
Staff was helpful despite having lots of customers to serve.
Jordan M.
Rating:
5.0
Great location, fast service, and clean equipment!! Great experience !
ABRAM J.
Rating:
5.0
Customer did not leave a comment.
Nick E.
Rating:
3.0
The gas was not where it was supposed to be so I took a picture root to leaving your lot!
CANDACE K.
Rating:
5.0
It was a great first experience with U-Haul! The man that helped me out at the desk was very helpful
Racheal H.
Rating:
4.0
Customer did not leave a comment.
Graig G.
Rating:
5.0
I would probably say adding more staff since it get extremely busy. The customer service is always wonderful.
NORMA D.
Rating:
4.0
Customer did not leave a comment.
TAMIKA H.
Rating:
3.0
Dominick Davion & Stephen were awesome. I drove 100 miles away to come and this location system was down. However the staff worked collectively to help assist with my rental. Thanks Again
Jaquetta I.
Rating:
5.0
Customer did not leave a comment.
LORITA M.
Rating:
5.0
Customer did not leave a comment.
PATRICK B.
Rating:
2.0
We ended up using less time than needed & returned the equipment early with a full tank of gas. We were still charged additionally for extra miles driven on equipment & were not reimbursed for gas/returning early.
Tyler C.
Rating:
5.0
Customer did not leave a comment.
RONALD C.
Rating:
5.0
The drivers side door you had to slam shut and the passenger side me wouldn't turn or move up for a better view, I used someone to help be my mirror
SHEREE M.
Rating:
5.0
Both representatives were very helpful and friendly. I'd forgotten my coffee mug in the van. The 2nd representative had the mug waiting when I came back.
JONATHAN L.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER Z.
Rating:
1.0
Stop spamming me you fucking assholes
BRIANNA H.
Rating:
3.0
Customer did not leave a comment.
MELANIE H.
Rating:
2.0
Customer service training. How to clean uhaual trucks training
AURTRELL Y.
Rating:
5.0
Customer did not leave a comment.
LARRY M.
Rating:
5.0
Customer did not leave a comment.
Keshaun M.
Rating:
4.0
I signed up to get my vehicle through my phone app--turned out I still had to go inside. There was a long line of maybe 8 people--I was told to skip the line and go to the front, which I did but then got a lot of angry comments from customers who did not understand why I as allowed to skip the line. Not a good situation at all.
Scott S.
Rating:
5.0
All Good
WILLIE N.
Rating:
3.0
The truck kept pulling to the right side
Hazel F.
Rating:
3.0
The attendant created an incredibly dangerous situation with the trailer. He did not screw down the latch - he literally just put the trailer on the ball and did not tighten it. The trailer then came off of my car when loading it (I obviously did not know he did not attach it correctly). No one was hurt, but this mistake could have been very serious.
JOSEPH S.
Rating:
5.0
Very welcoming Boss and a team of friendly and helpful staff. Please KEEP IT UP.
kwaku d.
|
First Impressions
Rating:
4.0
The truck I rented did not have a side view mirror! That was very dangerous.
LORETTA W.
Rating:
1.0
Customer serviced were terrible, gave me the keys to a van that had vans parked in front of it. took 30 minutes to get them to get the van out, and tires were bald and I got stuck for 40 minutes
NATHANIEL D.
Rating:
5.0
Customer did not leave a comment.
ANGEL W.
Rating:
5.0
Customer did not leave a comment.
GARY M.
Rating:
5.0
Very good service!!
Antonio G.
Rating:
4.0
Customer did not leave a comment.
HENRY B.
Rating:
5.0
Customer did not leave a comment.
christy R.
Rating:
1.0
The fuel is empty when i got it. I added more fuel than i used because the fuel gauge is not working. Windshield was so icy and yhe tailgate won't open beacause of the ice. Took me about 30 mins to leave the uhaul compound. There's other clraner truck there but the manager won't replace it.
CARY L.
Rating:
4.0
Customer did not leave a comment.
DAVID P.
Rating:
5.0
Customer did not leave a comment.
Dorothy W.
Rating:
2.0
The pick up was terrible. I arrived on time for pickup of a truck and dolly through the online app. Fist I was parked in front of the door and the app said I had to be at the location to pick up the trunk. had to move to the back of the lot to start pick-up. Then it required an alternate contact. I put my sons info in and it said the alternate contact could not be myself. Finally go the truck number. It is behind another truck and under a foot of snow. Get into it and find there is no dolly. Ask rep for a dolly and it takes over half an hour to get it. Rep said he would remove dolly charge from bill as compensation for the terrible check in. That did not happen. The drop off was excellent. The app is terrible! I will look elsewhere for rental truck in the future..
David B.
Rating:
5.0
Customer did not leave a comment.
Thomas J.
Rating:
5.0
Guy who we returned it to was very nice and was very easy process.
Anthony C.
Rating:
5.0
Customer did not leave a comment.
RAISON D.
Rating:
3.0
Customer did not leave a comment.
ALEKSANDRA Z.
Rating:
2.0
This location is very convenient. Service is always slow, every single time. I waited to be helped for 15 minutes with no one in front of me. Trailer install was slow as well. People are nice, just slow here
TONI M.
Rating:
5.0
Employees were very friendly and helpful in explaining everything. Fast service. Equipment was in good condition.
ERIC D.
Rating:
5.0
Customer did not leave a comment.
LAQUEENA L.
Rating:
5.0
The associates helped me with the trailer, and helped me purchase the adapter needed for the light cable to connect to my car. Very good team and it was obvious!
Jacob R.
Rating:
5.0
Great spot and awesome customer service.
JONATHAN H.
Rating:
5.0
Van windows frozen and off track so original vehicle had to be switched. The replacement van was perfect!
ANN MARIE M.
Rating:
3.0
Customer did not leave a comment.
william M.
Rating:
5.0
Employees were attentive and knowledgable, and processed my contract quickly and efficiently.
PAUL M.
Rating:
5.0
The Uhaul representative went out of his way to help me park the trailer correctly. He was very kind and helpful. It was a positive experience. Thank you.
MARY D.
Rating:
4.0
No suggestions. Speedy and professional service.
Zachary R.
Rating:
3.0
Customer did not leave a comment.
Nina H.
Rating:
5.0
Wonderful service!
IAN H.
Rating:
5.0
Customer did not leave a comment.
CARL K.
Rating:
4.0
Only confusion was we were told where to back in and that someone would meet us. They didn't. But once we walked into the office they jumped right to it and helped us get unhooked.
RAYMOND C.
Rating:
5.0
First of all I had the good fortune of meeting with the c-s man in the morning (I can't recall his name .I pickuped the truck @ 8:00am he showed me all of the features he went for my hand trucks and told me that I have it overnight, call if needed longer. When I turned in the truck on Sunday again I can't recall the c-s rep's name I just kept calling him D .I think his name was Devon??
Both young men knew how to give great customer service. Don't worry I will only use this location.
DONALD H.
Rating:
4.0
You honestly need to do something about the 24/7 contactless approval I waited 45mins to get a car when I just could've went to the counter and been on my way...but to curve this pandemic I opted to do everything online which failed me and I was late to my appointment
Charles M.
Rating:
5.0
Be open later.
MICHAEL H.
Rating:
5.0
thanks for bein understanding
RASIA G.
Rating:
3.0
I reserved a truck and as I checked out it gave me one price but when I picked up the truck I was charged more I put gas on the truck and was charged again ( money was taken off my card). Not happy at all
Arthanel C.
Rating:
1.0
The service was horrible. They didn't have what was reserved for me. The truck was sliding all over the place. I was overcharged and continuously charged for expenses I was compt for. I'll never use I haul, again
Lamont M.
Rating:
4.0
Customer did not leave a comment.
Colin L.
Rating:
3.0
Customer did not leave a comment.
DeMarey D.
Rating:
4.0
Customer did not leave a comment.
WILL H.
Rating:
4.0
Customer did not leave a comment.
jonathan S.
Rating:
5.0
Customer did not leave a comment.
Thomas B.
Rating:
4.0
I thought the tires on the trailer were well past the safe tread wear mark. I know tires and they were too worn.
MARIO M.
Rating:
2.0
Don't let people book a trailer that will destroy their car's engine and update the website
HAYLEY J.
Rating:
4.0
Friendly service. Easy check in (pick up) and check out (return) process.
Lindsey W.
Rating:
4.0
Customer did not leave a comment.
Livy M.
Rating:
5.0
Customer did not leave a comment.
MARWIN Z.
Rating:
5.0
These people go above and beyond -- so helpful and knowledgable.
SAMARA F.
Rating:
1.0
The vehicle was not on full when I rented it. I did not go more than 20 miles and ended up putting $15 worth of gas back in the vehicle so it would be n full as required. Management did not want to offer me a difference. I will never go back to this establishment again and I will tell all of my friends never to use this establishment again
Laron T.
Rating:
5.0
Customer did not leave a comment.
Marjai P.
Rating:
5.0
Customer did not leave a comment.
jay J.
Rating:
5.0
Friendly staff and easy checkout!
Anthony S.
Rating:
5.0
This was my first time using a storage facility and it was a great experience. Will go back again if needed!
Sam C.
|
Overall Experience
Rating:
5.0
your agent for u haul was very good baki alwaissi at the capital location thanks for the service i have been using u haul for awhile this location i like the best
alan S.
Rating:
5.0
The employees at the Capital Dr location were very helpful and speedy getting our rental ready for us. HOWEVER our original reservation (Glendale pickup location) was awful! We had driven 80 miles to make a furniture pickup only to find the truckle had reserved via U-Haul's 800 number was not there as promised. There was no one on site and no posted information. We had to make multiple calls to Haul to get help to get a truck. Very frustrating and time consuming making us late for our furniture pickup.
HARRY W.
Rating:
3.0
All good
Pat T.
Rating:
1.0
I did a reservation on Wednesday on 2020 W State St, Milwaukee, WI 53233. And I confirm on Friday my truck for Saturday. On Saturday I got a call from someone in the store telling my to make an appointment to an another store and it was ok. But they increased my by $90 dollars my Cost, I'm ok if they increase 10 or 15 dollars. But $90 dollars was a catfish I'm very disappointed with the service and I have the I got and have the documents showing this. No manager wanted to talk with me at the store.
WILLY S.
Rating:
5.0
Great customer service every time I come to this location.
Marva J.
Rating:
5.0
Customer did not leave a comment.
David F.
Rating:
2.0
I went in and they told me they do not do multi-state rentals, but when I made an online reservation I had to go here to pick up a hitch for going across multiple states....
Cody P.
Rating:
4.0
The light in truck did not work
DEONDRA B.
Rating:
5.0
Customer did not leave a comment.
Connie H.
Rating:
5.0
Very smooth process. Thank you!
Audyn S.
Rating:
5.0
Customer did not leave a comment.
Janaya E.
Rating:
5.0
Customer did not leave a comment.
PHILIP B.
Rating:
4.0
Not a great location, but moved quickly late on a Sunday afternoon.
Michael O.
Rating:
4.0
It's makes all the difference when the staff is customer forward. Excellent work folks.
Now y'all have me considering storage from you too.
Stephen D.
Rating:
5.0
Customer did not leave a comment.
alexis w.
|
Overall Experience
Rating:
5.0
Keep up the good work well organize. Thank you
jacki j.
|
Overall Experience
Rating:
3.0
There was an issue with the storage space I originally reserved not being available when I got there to store my things. It was not a pleasant experience, but it got resolved in a satisfactory way.
ryan l.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shanda W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul F.
|
Overall Experience
Rating:
4.0
Do i have to open the door repeatedly to take things in the dock door was locked..
Paul F.
|
First Impressions
Rating:
5.0
General Manager was helpful and a pleasure to work with.
armando g.
|
First Impressions
Rating:
5.0
Great experience. Staff was excellent.
rachel l.
|
First Impressions
Rating:
1.0
The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.
brian s.
|
First Impressions
Rating:
5.0
Clean place helpful people
Pedro R.
|
First Impressions
Rating:
5.0
Great job!!
Geoff C.
|
Overall Experience
Rating:
3.0
I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting process
saad a.
|
Overall Experience
Rating:
5.0
U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.
Shinitta S.
|
First Impressions
Rating:
5.0
Very nice
lother b.
|
Overall Experience
Rating:
5.0
Good
stacy P.
|
Overall Experience
Rating:
2.0
Very help
Daniel M.
|
First Impressions
Rating:
5.0
All of the staff were incredibly nice and helpful! Great customer service. The facility itself was very clean and secure.
emily l.
|
Overall Experience
Rating:
5.0
Baki (the owner) is amazing. He was incredibly helpful!
Best experience ever.
chinyere s.
|
Overall Experience
Rating:
3.0
I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.
Mary S.
|
First Impressions
Rating:
4.0
Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.
Jacqueline K.
|
First Impressions
Rating:
5.0
Amazing staff
emily l.
|
First Impressions
Rating:
4.0
Overall pretty good service. But didn't get the free month I was promised.
Patrick T.
|
Overall Experience
Rating:
3.0
Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that before
Mario S.
|
Overall Experience
Rating:
5.0
Great experience
Maura Q.
|
Overall Experience
Rating:
4.0
You charged me for cleaning 25 dollars and that never happened before and it was not dirty
Mario S.
|
First Impressions
Rating:
5.0
great
John G.
|
Overall Experience
Rating:
4.0
I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.
JESSICA C.
|
First Impressions
Rating:
5.0
Friendly and personable, but more importantly,fast and efficient.
James m.
|
First Impressions
Rating:
4.0
The facility was convenient, clean and safe.
Todd D.
|
Overall Experience
Rating:
4.0
Under staffed -/ long wait to return truck
This happened two days in a row
Couldn’t bring myself to rent the storage unit
Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelled
Debbie K.
|
Overall Experience
Rating:
5.0
Every staff member was very friendly and engaging. The general manager knew exactly which size unit we needed and helped us pick the right unit for our needs. Easy access and secure.
