Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was at the front desk. The truck they gave me was blocked in.
Travis W.
Rating:
5.0
Keep up the good work
Glenda W.
Rating:
5.0
Excellent service I come here all the time.
CHRISTOPHER P.
Rating:
4.0
Customer did not leave a comment.
MICHAEL W.
Rating:
1.0
Called the local location I rented from to request an extension on my rental and the woman I spoke with was rude and told me I would be charged a fee and then hung up on me. Called the 1800gouhaul number and they were very friendly and assisted me in scheduling a later return date.
Additionally, the truck I rented had some significant damage and when I informed the woman working she told me to just take pictures and didn't bother looking at the truck. It had a large dent, smashed brake lights, bedliner damage and made some unhealthy sounds when driving. Voiced my concerns to the other employee working before I left the uhaul location with the damaged rental truck and his response was simply, "damn people beat the hell out these trucks" and then he walked away. I took several pictures of the damage and then left with the rental truck.
Finally, upon return I was informed that I would be emailed a final receipt and I have still not received any sort of receipt though I have been charged for the rental.
I have always had positive rental experiences with uhaul and I was fairly disappointed with my most recent rental experience, mostly stemming from the poor customer service. I will look to rent from a different local uhaul location in the future.
Matthew S.
Rating:
5.0
Thank you have a good day.
Elvis W.
Rating:
5.0
Customer did not leave a comment.
Debra R.
Rating:
5.0
Great job keep up the good work.
Tyrone L.
Rating:
5.0
Customer did not leave a comment.
Tavarious S.
Rating:
1.0
Customer did not leave a comment.
TOMMIE H.
Rating:
3.0
Everything went as expected. The process was pretty efficient. Could have used just a little better communication between the person outside and the person inside( a quick radio call would work) The right side mirrors did not adjust properly. with a little force, I was able to get them into position, but it really needed oiling on the swivel part. Other then that thanks for the help the day went great and as expected!!
Michael B.
Rating:
5.0
Customer did not leave a comment.
ROBERT B.
Rating:
5.0
Everything was great and the employees were awesome!
Steven C.
Rating:
3.0
Just a little faster service.
James T.
Rating:
1.0
The center opened at 45 min late. Once I picked up the key for my truck I had to wait an additional 15 min in the truck for a employee to move the truck in front so I could leave. When I checked out my truck I asked if I could come back to pick up the trailer a few hours later to help with parking; they said that was no problem. I came back and they had canceled the trailer order. The truck's headlights were aimed like brights should be, the brights lit up the sky. Horrible experience.
Jason K.
Rating:
1.0
Ensure “Traffic†verifies inventory of moving trucks and supplies at store locations before reservations are finalized.
Lauren M.
Rating:
1.0
Terrible customer service. I will not be back.
Heather N.
Rating:
1.0
Poor is an understatement. Insulting or Predatory may be a better way to describe my experience. I have little doubt that you filled the truck back up to a quarter tank just to get the next customer with the fine print too. You should be ashamed to work for this company.
Brian M.
Rating:
5.0
Customer did not leave a comment.
TERRY G.
Rating:
1.0
Truck was honestly a danger to be driving. Previous driver had hit the headlight on something so it was popping out of the body. Headlight light was very hit or miss if it actually worked. Drivers side door didn't close all the way no matter how hard you slammed it close. The inside of the truck was leaking water both in the cab and the cargo area. Also renting via the mobile pickup didn't save anytime. The truck that was assigned was parked in by 2 other trucks so still waited in line and had to be reassigned a different truck. Gas was already on low fuel when I got in the car. Is no one looking at these vehicles when they come back?!? Seems really unsafe.
Joseph S.
Rating:
1.0
The store opened 40 minutes late. The staff was not prepared. They gave the keys to the vehicle I rented to another person and then drove away with it. What should have been a 5-20 minute process took well over 2 hours just to get my vehicle. I will never go back to this store.
Quinn Y.
Rating:
5.0
Customer did not leave a comment.
micah R.
Rating:
5.0
Customer did not leave a comment.
Tobias W.
Rating:
3.0
Customer did not leave a comment.
Caroline B.
Rating:
5.0
Customer did not leave a comment.
Diana M.
Rating:
5.0
Always great service and all the employees are professional and knowledgeable
Ivory B.
Rating:
2.0
I had reserved a truck on Sunday 4/24/22 for a 9 am pick up time. I arrived at 9:05 am and had to stand in line for over an hour to get my truck. There was only 1 employee available to check everyone in/out and 1 other employee outside handling the lot. Once I finally got my keys I had to wait another 10-15 minutes outside as my truck was blocked in by 2 other vehicles. I had people waiting at my apartment for over an hour for me to help with my move. This was very inconvenient for everyone concerned. I have used this location in the past and had not experienced an issue. I would think twice now about returning to this location due to the extremely long wait time.
SCOTT K.
Rating:
4.0
Customer did not leave a comment.
Deja T.
Rating:
3.0
The type of vehicle I had booked was not available when I arrived, which was frustrating. However, the employees were helpful and got me in another suitable option. I do wish the type of vehicle I had booked had been available though.
Amelia S.
Rating:
2.0
Customer did not leave a comment.
Katrina D.
Rating:
5.0
I appreciate the customer service representative (Jerrice Grashen) answering all of my questions and walking me to my storage unit.
Steven H.
Rating:
4.0
The team is there to help! I appreciate their value towards my needs.
brandon C.
Rating:
3.0
Upon arrival, I waited for about 10 minutes at the check in pointer to returnthe truck. A customer pulled near the entrance when you enter. Got out of this truck went into the building, a guy came out with him. The uhaul looked over by the checkin point. Seen me looking at him and proceeded to take care of the guy who was not at the right checkin point. That was not right and I just wanted to let you know. If if would have been fir this young lady who seen me standing there would've been just standing there I guess.
Monica H.
Rating:
3.0
I chose the touch less option and still had to wait in line because the key wasn't in the lock box and my vehicle was blocked in. Vehicle also smelled like cigarettes so we had to have the windows down on the drive.
Chris N.
Rating:
5.0
Customer did not leave a comment.
Vidit B.
Rating:
2.0
It took 30 minutes to get a truck while the employees complained about a new system they're using. It took longer to get the truck than to load it.
Jon S.
Rating:
5.0
Customer did not leave a comment.
Jasmine P.
Rating:
5.0
Nothing. I have used this facility several times in the past year and never had any issues. All of the staff have been extremely helpful! Would recommend this location to Anyone!!
SCOTT K.
Rating:
5.0
Customer did not leave a comment.
Scott C.
Rating:
4.0
Customer did not leave a comment.
KEITH W.
Rating:
3.0
Customer did not leave a comment.
KEITH W.
Rating:
3.0
Even though they were working short they did a good job and was very helpful
DANNY M.
Rating:
3.0
Never received final receipt. Vehicle was somewhat dirty at pickup
DYLAN P.
Rating:
5.0
Customer did not leave a comment.
JASON S.
Rating:
3.0
The staff was great, but when I hooked up the trailer the right turn signal wasn't working. I and a staff member fixed them. He was very nice.
LUKE J.
Rating:
5.0
Nothing just keep up the good work.
Jameel S.
Rating:
5.0
Customer did not leave a comment.
Lori G.
Rating:
5.0
I was able to rent my van on a Tuesday when not as busy.
The staff was friendly, interactive and helpful. I was on the road within 15 minutes. I will come back again.
Michael G.
Rating:
4.0
Uhaul does a nice job with its customers and its equipment and pricing
and the options givin on uhaul's contract
Vaughn M.
Rating:
4.0
Customer did not leave a comment.
Jihad Q.
Rating:
4.0
Customer did not leave a comment.
Chris P.
Rating:
4.0
I was pleased with the service from pick-up to drop-off.
Billie B.
Rating:
5.0
While there was a minor hiccup in the pick up truck with it not being ready the sales person made me feel appreciated saying a credit for failure to have the truck ready for early pickup would be issued. And was transparent.
Tyler T.
Rating:
5.0
Lose the Lazy people who do not to work just sleep in the vans. They are to clean them easy job. Easy pay. You don't work, you don't eat. Just that simple. Work or go home.
Andre A.
Rating:
5.0
Everyone was super nice and helpful. Victoria at the check out counter was quick and knowledgeable with the rental process. I will definitely be returning
Ken S.
Rating:
5.0
Just keep doing what you're doing.
Gene C.
Rating:
1.0
Horrible experience. May I add the first one. Was doing a truck and storage rental. The manager was Horrible did not give me as quoted." Quote" we did not have the unit she wanted so I just her one" quote." When I expressed my disappointment she was very rude and did not accommodate me at all. Of course I was upset because I had movers there and it was a big inconvenience.had to find another option that lead to sufficiently more miles and time. Please train your atority how to handle customer complaints accordingly especially when it's their error. Thank you uhaul and I will continue business limited..
laquanna b.
|
Overall Experience
Rating:
5.0
Have dollies and pads available.
Judith G.
Rating:
1.0
Horrible was given the wrong storage by the manager. Than when I complained about her mistake she refused to give me another unit at another place because they in fact did not have the actual space there. So my mover had to reload all the stuff and I was left without anywhere to put my belongings. Of course I was upset I just believe she was totally at fault and should have corrected her mistake. Horrible customer service for management
laquanna b.
|
First Impressions
Rating:
3.0
Customer service experience was the only issue
Trinette L.
Rating:
1.0
I was charged $8 for insurance and I did not request it I have full coverage insurance on my truck there was no need for it that's not right
Sol C.
Rating:
5.0
Alonso provided exceptional customer service.
Having staff on site to check you in upon return was so helpful.
Elizabeth F.
Rating:
5.0
Customer did not leave a comment.
Henry P.
Rating:
1.0
Customer did not leave a comment.
MaryBeth O.
Rating:
5.0
Everything was great! Prompt and efficient. I have no suggestions. I will rent here again, and will recommend to others.
GARY K.
Rating:
2.0
Customer did not leave a comment.
MICHAEL R.
Rating:
5.0
Customer did not leave a comment.
Daniel G.
Rating:
5.0
Customer did not leave a comment.
DEVELON D.
Rating:
5.0
Customer did not leave a comment.
Elizabeth H.
Rating:
1.0
I was over charged, I was lied to about not being able to get a receipt the day I dropped of the rented uhaul truck, I brought the truck back on the same day but was charged for having it two extra days. I had the truck for only 5 hours and I filled the gas tank up as instructed. I pray that this company right its wrong and correct this problem asap.
brandy L.
Rating:
3.0
Rented a trailer. The hitch on the first one assigned was rusted shut; you could not turn the nut. The yellow wire on the second one was split.
ROBERT D.
Rating:
5.0
Customer did not leave a comment.
Stefan P.
Rating:
5.0
Customer did not leave a comment.
ADAM K.
Rating:
5.0
The person I spoke with in dropping off the truck was very helpful and friendly. The place was on a main street, very clean and well organized. Easy to get in and out of.
Marian S.
Rating:
5.0
The young man checked me very professional (he had lots of hair) and he was training a young man as well which I don't think he was listening he was on the phone (ft). I asked the young lady a question she answered very professionally very nice. Overall everything was good!
Shawn B.
Rating:
5.0
Customer did not leave a comment.
Horace B.
Rating:
4.0
Baki was outstanding in all facets of my multiple moves (Milwaukee to Baltimore)
chuck N.
Rating:
5.0
The truck was Very Clean...it felt like the aliment was off.
JOHN P.
Rating:
5.0
More people at check out counter to maintain longer wait but overall good service
CAROLYN C.
Rating:
4.0
Everyone behind the counter was helpful and personable.
Timothy L.
Rating:
5.0
Customer did not leave a comment.
CAROLE D.
Rating:
3.0
Van was dirty inside and out. While driving stability track and truck with skid marks lit up on dash. Took van back early
Valerie S.
Rating:
5.0
I can't think of a single thing that would have made my experience better. The equipment is always up to standard, and I love how attentive the staff are to my needs. They get an A+ on their report card.
Ed S.
Rating:
1.0
Uhaul didn't send the correct box nor did they send my box on time. The staff was unprofessional and incompetent.
Melinda F.
Rating:
3.0
Do everything online skip the wait inside.👍
Elvis W.
Rating:
1.0
No one was here and available to help. I also had to wait over 30 minutes for someone to arrive to assist.
Lowrence K.
Rating:
2.0
Still haven't received a receipt. Very slow checkin. No one came out when I parked the vehicle. Pretty sure I got overcharged.
Barret S.
Rating:
4.0
Customer did not leave a comment.
Susan T.
Rating:
5.0
Customer did not leave a comment.
CHARLES C.
Rating:
4.0
The location I want to was clean, the team friendly, and very accommodating on a last minute rental. The vehicle I rented, a cargo van, was in fair condition. However, it had a damaged passenger side rear door that was difficult to close and showed ajar even though it was closed. Luckily my rental was only for a couple hours, moving only a couple items, and over a short distance. Had this not been the case, I would have insisted on another vehicle.
Jennifer M.
Rating:
5.0
When I rent from U-Haul I always rent from this location. The store is always clean and tidy.
The representatives are always friendly and are knowledgeable of the equipment and the various terms and conditions that come with all of the rentals. You can even do a same-day rental by walking in and if they have the vehicle you need you can sign it out right at that moment.
Mother I.
Rating:
5.0
Customer did not leave a comment.
Andrea A.
Rating:
2.0
A cockroach has more personality
Tara R.
Rating:
5.0
Customer did not leave a comment.
Vanessa H.
Rating:
3.0
Vehicle was not clean! Your new online return process encourages people to say ‘yes, it's clean enough for the next renter' (for fear of getting a cleaning charge), when it still needs cleaning between rentals. Our van was dirty inside and out, and we had to clean it ourselves. Less than 2000 miles on it and the seats look like they've never been vacuumed. Vehicles need to be cleaned between rentals!!
Stuart C.
Rating:
5.0
Customer did not leave a comment.
PAUL S.
Rating:
4.0
Good experience
Daniel K.
Rating:
5.0
Whenever I need a U-Haul to move heavy equipment or pick up large boxes of supplies, I always rent a U-Haul from this location. The people who work there are professional , kind and if you need any help with the equipment they are always ready to assist
IVORYANN B.
Rating:
5.0
Bali was super helpful!!!
SCOTT K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sonya G.
|
Overall Experience
Rating:
5.0
OMG , staff was friendly, the office was clean and fresh.
PAM G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ginelle C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES A.
|
First Impressions
Rating:
5.0
keep up the good work.
JAMES D.
|
First Impressions
Rating:
5.0
Liked that I was shown exactly where my unit was and how best to access it. All my questions were answered. Everyone was extremely helpful.
Melissa B.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Annette B.
|
Overall Experience
Rating:
4.0
Dominic took over helping us and he was friendly, helpful, and knowledgeable.
Tracey M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melanie M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kerney R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Savannah W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ivory L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janetta C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARILYN O.
|
Overall Experience
Rating:
5.0
You guys are the best in the Business I love you guys and my family do to thank you
Warren T.
|
Overall Experience
Rating:
5.0
I love Uhaul so very much it is an excellent company !!
saqua t.
|
First Impressions
Rating:
5.0
Great service, is there a way to streamline the office. The line was long both times
Glyn L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian p.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tylesha w.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARILYN O.
|
Overall Experience
Rating:
2.0
Poor I received a forced unauthorized upgrade to my storage facility. Was not able to successfully speak with the manager to resolve the issue. I called and stated I did not want the climate controlled upgrade. Staff said they documented my refusal to upgrade. I received bill charged at increased rate for upgrade. Multiple attempts to reach manger unsuccessful. No one could find any documentation of my call to refuse upgrade. So after four years of storing I cleared out my storage and would look for another option in the future if needed.
LIGEIA C.
|
Overall Experience
Rating:
4.0
Seemed to be short staffed but the staff that was present remained calm and handled the situations appropriately.
Jordan M.
|
First Impressions
Rating:
5.0
Very welcoming Boss and a team of friendly and helpful staff. Please KEEP IT UP.
kwaku d.
|
First Impressions
Rating:
5.0
This was my first time using a storage facility and it was a great experience. Will go back again if needed!
Sam C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alexis w.
|
Overall Experience
Rating:
5.0
Keep up the good work well organize. Thank you
jacki j.
|
Overall Experience
Rating:
3.0
There was an issue with the storage space I originally reserved not being available when I got there to store my things. It was not a pleasant experience, but it got resolved in a satisfactory way.
ryan l.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shanda W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul F.
|
Overall Experience
Rating:
4.0
Do i have to open the door repeatedly to take things in the dock door was locked..
Paul F.
|
First Impressions
Rating:
5.0
General Manager was helpful and a pleasure to work with.
armando g.
|
First Impressions
Rating:
5.0
Great experience. Staff was excellent.
rachel l.
|
First Impressions
Rating:
1.0
The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.
brian s.
|
First Impressions
Rating:
5.0
Clean place helpful people
Pedro R.
|
First Impressions
Rating:
5.0
Great job!!
Geoff C.
|
Overall Experience
Rating:
3.0
I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting process
saad a.
|
Overall Experience
Rating:
5.0
U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.
Shinitta S.
|
First Impressions
Rating:
5.0
Very nice
lother b.
|
Overall Experience
Rating:
5.0
Good
stacy P.
|
Overall Experience
Rating:
2.0
Very help
Daniel M.
|
First Impressions
Rating:
5.0
All of the staff were incredibly nice and helpful! Great customer service. The facility itself was very clean and secure.
emily l.
|
Overall Experience
Rating:
5.0
Baki (the owner) is amazing. He was incredibly helpful!
Best experience ever.
chinyere s.
|
Overall Experience
Rating:
3.0
I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.
Mary S.
|
First Impressions
Rating:
4.0
Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.
Jacqueline K.
|
First Impressions
Rating:
5.0
Amazing staff
emily l.
|
First Impressions
Rating:
4.0
Overall pretty good service. But didn't get the free month I was promised.
Patrick T.
|
Overall Experience
Rating:
3.0
Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that before
Mario S.
|
Overall Experience
Rating:
5.0
Great experience
Maura Q.
|
Overall Experience
Rating:
4.0
You charged me for cleaning 25 dollars and that never happened before and it was not dirty
Mario S.
|
First Impressions
Rating:
5.0
great
John G.
|
Overall Experience
Rating:
4.0
I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.
JESSICA C.
|
First Impressions
Rating:
5.0
Friendly and personable, but more importantly,fast and efficient.
James m.
|
First Impressions
Rating:
4.0
The facility was convenient, clean and safe.
Todd D.
|
Overall Experience
Rating:
4.0
Under staffed -/ long wait to return truck
This happened two days in a row
Couldn’t bring myself to rent the storage unit
Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelled
Debbie K.
|
Overall Experience
Rating:
5.0
Every staff member was very friendly and engaging. The general manager knew exactly which size unit we needed and helped us pick the right unit for our needs. Easy access and secure.
