Customer Reviews for U-Haul Moving & Storage at Causeway Blvd

Rating:

5.0

The entire experience from start to finish was spectacular! The Sales/Customer Service Reps were very knowledgeable about the process and answered any questions I had. Also, while driving from New Orleans to Houston, the car in front of us rolled over tire debris on the highway and it hit the windshield and shattered it. When we arrived to Houston, we called 1-800-GO-U-HAUL and received immediate service. The windshield was replaced at no charge to us because at the time of renting the van, we did get the extra insurance coverage. This made the moving experience less stressful, with such wonderful people working with us. Thank you U-Haul!!

Rating:

2.0

They had the gas tank marked as full. After I noticed the difference I turned around and went straight back. Showed employee actual reading and she agreed that it was 7/8 of a tank and would handle. I get my receipt and they charged me 4 dollars for their mistake. S. Grand

Rating:

5.0

They are always efficient, personable, and go out of their way to help. Excellent customer service. My favorite location ever anywhere.

Rating:

2.0

Gas light was on when I picked up the truck. Completely unprofessional to make customers have to go get fuel. And also wreaks of theft when you charge customers for fuel when it’s returned with less fuel than when they rented it.

Rating:

3.0

It was hard to take pictures of the vehicle due to the size and space in the parking lot.

Rating:

1.0

The employees are beyond rude!

Rating:

5.0

The young lady who assisted me was awesome.

Rating:

5.0

Seemed a bit under staffed as it was busy and I waited over 39 minutes to leave.

Rating:

5.0

Natta thing.

Rating:

1.0

Bad service, customer service seemed disinterested, rude. Charged an extra 34 dollars to what was shy of a quarter tank from a 15 foot truck that I originally reserved at 7am intentionally for 10 hours but had it back in 3 hours. I will make sure they get lots of bad reviews

Rating:

3.0

One of the lights was out on the trailer that I rented, Tobar.

Rating:

5.0

I rented a trailer carry my motorcycle (trike). It (the trailer) was such a nice piece of equipment. Solid, dual axle, with tie-downs galore that easily handled my bike. Thank you for making this easy. I will see you next time I need to haul something.

Rating:

5.0

I could not complete the transaction via my phone app after going though the "hassle" of inputting my payment and other info. The app should just tell me in advance I have to pay at the counter if this is the case. Dave

Rating:

5.0

Everyone very helpful

Rating:

5.0

The trailer was very clean, but it leaked from rain in the back.

Rating:

5.0

The staff was respectful and efficient.

Rating:

5.0

Great customer service. Guys were helpful

Rating:

3.0

Setting up through app terrible

Rating:

5.0

Friendly, helpful, and knowledgeable.

Rating:

5.0

Great Sevice

Rating:

5.0

I enjoyed the rental. It was a smooth ride, unlike my sports car😀

Rating:

1.0

$51 to rent truck for 1 hour is absurd...Never again

Rating:

5.0

Unit only had 1/4 tank of fuel on pickup, closer to a half tank would have been convenient due to haveing a trailer behind the unit, fuel stations around pick up location wear limited on space to accommodate the unit with a trailer behind it. All other services wear excellent, unit was clean, staff was very helpful. I will consider u haul for my next travels.

Rating:

5.0

This particular U-Haul is very efficient and the staff is very attentive

Rating:

5.0

Friendly and efficient

Rating:

5.0

THE STAFF WAS ON POINT!!!

Rating:

5.0

There was not much communication about which location would have our rental until the day before pickup. Caused some amount of stress as we had a crew waiting to load.

Rating:

5.0

The only problem I had with this is that if the equipment is returned late by a few hours (less than 5hrs) it charges a whole day. Other than that, it was ok. No problems. The staff is helpful and courteous

Rating:

4.0

The ratcheting mechanism did not work on the right side and the left side was hard to operate

Rating:

5.0

Brad was very helpful and professional.

Rating:

5.0

Great staff. Very friendly and easy to work with!

Rating:

5.0

I wish the radio of the cargo van had had the ability to Bluetooth connect to my phone. Also, the amount of connection between the steering wheel and the actual control of the wheels could have been much stronger/tighter - but I'm not certain if you could do anything about that - or if I was just unfamiliar with how that might be a regular/constant thing in cargo vans. But, overall, it was fine.

Rating:

4.0

This is a good location with good people. I have used it several times. My "no" comment on the equipment is in relation to this specific truck---specifically the back door. The door is extremely hard to pull down. I weigh about 200#, and I would have to jump off the back of the truck while holding the door strap and both pull with my arms and use my weight to pull the door down; and even then, it took me several attempts on several different tries. The door is bent. It looks like something from inside the truck slid to the back and bent the door so that when it is raised to the fully up position it is very difficult to pull back down.

Rating:

4.0

none

Rating:

5.0

The Staff there at the Causeway location Are Wonderful People! Especially the lady that cleans every unit when they are vacated. She was very friendly, very helpful and very encouraging. She always greeted me with a smile and kind words. I’m very grateful to have come across someone like her.

Rating:

5.0

Keep doing what you do. Its workkng.

Rating:

4.0

The truck wasn’t road worthy and it was hard to maintain control of the steering wheel. We were just driving locally but it would have been impossible to go on a road trip with it. It had 175,000 miles on it - there’s no excuse for not maintaining equipment properly or upgrading the fleet.

Rating:

3.0

Need more help at the desk.

Rating:

5.0

This U-Haul location has really turned around. About 2 years ago I stopped using it because everyone was so rude and not helpful. Now it’s the opposite experience. They are friendly and go out of their way to help.

Rating:

5.0

Coordinate pickup of truck and transport for one location. Scheduling did do this for me but I had to ask. Otherwise I would have had to go to two different physical sites.

Rating:

4.0

I was very satisfied with my experience. I consider Uhaul and its equipment to be one of the best values in the retail market. I always get more for my money than anticipated. thanks. george nalley

Rating:

5.0

Nothing everything was excellent

Rating:

4.0

Left tire kept reading low air, however, I did put air in it, so the sensor is messed up. The steering also was sluggish and handling was definitely a challenge.

Rating:

4.0

The interior side of the windshield and side windows needed cleaning, which customers did.

Rating:

4.0

The hidden fees are a deceit and should be banned

Rating:

3.0

First truck I was given had ants all around the driver's side. Second truck while driving the mirrors would move rendering no visibility on whichever side of the truck the mirrors moved. I reported this when I returned and was told they were aware of this issue and that tightening the mirrors didn't last.

Rating:

1.0

Whomever the representative was on Saturday 9/6 was very rude. I tried several times to call & inform them I was running late. I was placed on hold & twice we lost connection. After telling one representative I was hung up on several times she replied it wasn't me. Well it was someone. She wouldn't allow me to explain and replied, "baby I don't have time to argue with you". I hung up and called customer service. While talking to them, someone from the facility called back. The argument started again. I informed the agent Josh of the representative attitude. The don't know how to document gas range. An elderly lady interrupted my conversation as I was explaining to the representative that I would be making a double rental. Her response & inquiry was very nasty. This location is the worst that I have every visted. If I could give zero stars I would. I would always rent from Central Avenue location. The workers are very friendly & always willing to give a helping hand. Maybe they can teach your Causeway Store Customer Service.

Rating:

5.0

Good 🙏🙏

Rating:

1.0

Y'all need to get better customer service there cuz y'all don't have that over there I wasn't satisfied at all wouldn't recommend anyone to come there don't like black people at all and it shows truck was not to gud no a/c and it was hot outside and when I was moving could have been better but I know where not to go again and I hope nobody else does as well.

Rating:

2.0

Getting the truck took too long because there was a line of ppl & only 1 person at the desk.

Rating:

5.0

Good location

Rating:

3.0

The guest bathroom was absolutely disgusting. Urine all over the toilet seat and floor. THIS HAS NOTHING TO DO WITH ANY LOCATION. ITS UHAUL IN GENERAL…Regarding the actual truck… THE SHORT RAMPS ARE A MAJOR ACCIDENT WAITING TO HAPPEN. THEY ARE ENTIRELY TOO STEEP WHEN YOU ARE LOADING HEAVY ITEMS. WE HAD AN LG STACKED W/D UNIT THAT WEIGHS ABOUT 300 LBS THAT CANNOT COME APART AND EVEN THOUGH WE USED THR APPLIANCE DOLLY AND STRAPS GOING UP WAS SO STEEP THE UNIT FELL ON TOP OF ONE OF MY MOVERS CAUSING A MINOR (thank god) INJURY TO HIS FACE. THIS COULDVE BEEN WAY WORSE. GO BACK TO THE LONG RAMPS.

Rating:

1.0

The guy that checked the uhaul when i returned it was very nasty and unprofessional Also you guys always state the fuel is on full and it never is the few time I’ve rented from this location in particular and I brought it back on full… I hate this location and hope I never have to rent there again!

Rating:

1.0

We mistakenly left something in the bed of the truck, and it was not returned to us. If the workers are thoroughly cleaning these vehicles they would’ve found the tool box and should have contacted us once it was found (it was sitting on the passenger seat of the truck, in the cab). I realize that it was our fault that this was mistakenly left, but— to have it not returned, is/was extremely upsetting. We personally will never support this UHaul location, and be certain to inform others of our experience. Mistakes happen— but it shouldn’t result in theft.

Rating:

5.0

Although the facility was great, the truck was not. Issues with the steering and transmission were starting to show up 50 miles into my 500 mile trip. With no built in wifi and no gps, I had to rely on my cell phone to show the way. But I couldn't see the directions because there was no place to put the phone. Real safety hazard since in all the states I was driving through, it was against the law to drive with a cell phone in your hand. Problems were reported to the drop off location.

Rating:

3.0

Typically I have a positive experience at this U-Haul but today was different. The appliance dolly was not available yet greatly needed and the vehicle was parked against the back of the building after walking around the parking lot trying to find it (after being told it was in front). It could have been earlier. The representative was friendly though but could have been smoother.

Rating:

5.0

Brandi great helping me set up the rental, and job made the return very easy this is a great team of people at this location.

Rating:

5.0

The people at this location are wonderful. One of the guys even brought me a cold bottle of water, when he saw that I was hot and sweaty from the work I had done. For any move, but especially between New Orleans and the North Shore, this is an ideal location. I've been renting from uHaul for years, and I want to add that they have not been contributing to inflation in this country. Their prices are crazy reasonable. They will always be my first choice when I need to rent a truck or a trailer.

Rating:

5.0

The 6x12 foot enclosed trailer pulled very nicely down the highway. The hitch system was the best I have ever seen, and the U Haul employees were very through and efficient!! What a bargain

Rating:

5.0

U-Haul facilities and staff are usually pretty decent, but this location in Metairie LA is exceptional and always surpasses expectations, throughout thirteen years so far. The management and employees are all polite and kind and service oriented. The rates are not inexpensive, but the entire situation and its high level of security are worth every penny. I could not be more satisfied.

Rating:

2.0

The key card never worked. Each time I had to wait in line at the front desk for them to issue a new card to get in to the storage facility. Sometimes for 20 minutes. My vehicle was hit by a worker driving a Uhaul. There is very little parking in the parking lot to load and unload items in the storage unit. I would not recommend this facility to anyone. I will not use the storage facility again

Rating:

5.0

really this is the place to go. Wonderful people work here. im being sincere.

Rating:

5.0

My only complaint is the storage keycard! It always denies the card the first time and then accepts the second time.

Rating:

5.0

The lady at the front desk was amazing! Professional and a great customer service experience!!! She displayed exceptional Extra Effort!...A great experience

Rating:

1.0

The managent are in much need of people skolls training. The GM allowed a subordinate to yell at me and a locksmith while trying to get into my unit. She was totaly hostile to no only me but to a locksmith that I hired totally inocent. Sylvia seems to need mental help and should have no front office work.

Rating:

5.0

Thank y’all

Rating:

5.0

Representative was extremely helpful with awesome customer service.

Rating:

1.0

I was given 2 smalls options instead of the 1 large I ordered. Them they said a lock would be inside of the unit. No locks provided. I got there late at night so no store to get locks. I live 35 mins from the location and I had to leave the location unlocked overnight. Nobody answered the customer service 800 number. Nobody called from the store the next day after I left a detailed message.

Rating:

4.0

Manager here is very nice.

Rating:

4.0

Clean and well maintained

Rating:

4.0

Cheaper down the road

Rating:

5.0

Best people to talk with

Rating:

3.0

They tried to hit my bank account for storage fee after they knew my stuff was no longer in the storage. I took my stuff out of the storage before my bill was due and they still tried to charge me..

Rating:

5.0

No other place like his location!

Rating:

5.0

I moved out Feb 7th

Rating:

4.0

Storage cost at u-haul are too expensive compared to other storage facilities

Rating:

4.0

I got some clothes stolen here while moving in. My gut says it could have been my fault but I was bummed to know that the staff had nothing to do about it e.g. no camera footage. They were very expensive clothes so it sucks. Otherwise and with everything else this is one of the best staff I have met at any U-Haul

Rating:

4.0

Way too expensive compared to your competition!

Rating:

5.0

Young lady at the counter was excellent. Very knowledgable, helpful and friendly.

Rating:

5.0

I want to thank everyone who helped me. Especially Brad, with his integrity and willing to work with me with positive attitude. It is always great to know they still have those employees who believe in their customer and have the service skills make things better when you feel your day/life is just not going as planned. Thank you! I appreciate it. Sincerely, Silvia Flores

Rating:

5.0

Mr Brad and his crew rule. God bless them with the greatest of great .

Rating:

1.0

Sandra is an absolute nightmare — and the storage unit was always extremely hot and it was impossible to park there. The incline into the facility is crazy and makes it very difficult to roll your carg to your car, I may have given 2 or 3 star review but Sandra definitely ruined that when she yelled at me over the phone for no reason on the day I moved out.

Rating:

4.0

The young lady Carolyn b. Is awsome. The best.

Rating:

3.0

Code didn't work and couldn't find unit. Took an hour to find

Rating:

5.0

Everyone helpful and friendly!!!

Rating:

5.0

Staff were very helpful and patient.

Rating:

5.0

Never had a problem in over a year there

Rating:

3.0

My experiences with Uhaul were always pleasant.

Rating:

5.0

The only issue I had was with move out. I did it on line and received a message stating I had been assessed a late fee for non-payment when, in fact, I had already moved out(and had submitted the move out via the app). It seems to have been quickly cleared up, though.

Rating:

5.0

I paid for the month but only needed it for a few days after the 1st. So I didn't know I wouldn't be getting a refund or pro rate amount refunded to me. Do I was not happy with that, but otherwise after storing my stuff here for the pass 7years I glad to leave.

Rating:

5.0

nice people to do business with. You should be proud of your employees

Rating:

5.0

John (outside) and the lady at the desk were so nice and helpful! I highly recommend this nice facility! Great location, well kept, well stocked, and everything you need in one place!!

Rating:

4.0

Office had some issues With charges on my credit card than they charged me late fees. I left a card on file to auto pay every month.

Rating:

5.0

The manager was super nice and definitely went beyond as far as accommodating our needs!

Rating:

4.0

Took a lot of time to get unit

Rating:

3.0

Although there were no food items, everything was covered with rodent droppings. A lot of items were damaged with large holes chewed through them although they were inside heavy-duty plastic storage containers. Most of them were new bedding and clothing items. Picture frames were eaten. Items were also mildewed. When I first rented the unit, I noticed a black bait box in it. I guess I should have gone on a monthly basis to throw rat poison inside the unit. I thought I would only be renting the unit a few months, but I was diagnosed with cancer and my plans had to change. I paid rent for 22 months. I left on Jan.18, 2024. My rent would have been due on Feb.4, 2024. I rented a truck from them to move out. I asked Brad what I needed to do to end the contract as I was removing everything. He said that Ms. Slyvia would see it in the morning and take care of noting it. I swept the floor before I left. When I returned the truck to a different location that same day, the office was closed and I had to notify them by email. Then I called the 800 number to make sure everything was okay. The woman I spoke with was told about the condition of the unit and that items had been ruined. I said that I hoped I didn't bring any rodents home with me. She said she would pass the message up to management, and someone would call me. No one has contacted me. My rent was by auto payment on the 5th of every month. They had the gall to email me 2 days ago to remind me of my upcoming payment withdrawal. I spent a lot of money to store these items, and I thought they would be safe. I'm very disappointed, bur if I ever need to use any storage unit again, I know I will bait it myself. I rented a pod from another company for over a year and never had one problem. Nothing was damaged by rodents, roaches or rain. Nothing was ruined by any means.

Rating:

5.0

The people at this facility were always willing to help and satisfy the customers

Rating:

5.0

Always very helpful staff...thank you...

Rating:

5.0

The manager/owner has always been nice and helpful. So is the lady who cleans the units. She is helpful

Rating:

5.0

Ms. Sylvia helped us out with a lot of information including how to avoid common problems people run into. The other staff were very helpfull as well. The entire process was very quick.

Rating:

5.0

All of the staff was very knowledgeable, helpful and courteous. They accommodated my timing constraints and needs exceptionally well. They went the extra mile for me. The vehicle rental pricing was a good deal and ditto for unit storage. This is why I’m a repeat customer!

Rating:

5.0

We were stunned how well kept the facility is, how friendly all staff are that you can't tell who is the boss & who is the employee. I can't say enough good. Let me praise the custodial lady. She is excellent and an excellent U-haul Police lady. If you didn't have her people would mess up U-Haul Storage, we cannot have that, please keep up the great work. Thank you so much for all you have done for us. Mathilde & Jeffrey Turner.

Rating:

1.0

Please contact me at 985-401-1850

Rating:

3.0

The Evening employee was rudest and arrogant and disrespectful. Very different than the morning shift when I was treated very nice.

Rating:

5.0

Best way to save money when moving.

Rating:

5.0

Always the best value and excellent equipment

Rating:

4.0

Staff was very helpful.

Rating:

1.0

They have rat problems.

Rating:

5.0

Thank you.

Rating:

5.0

Amazing friendly and knowledgeable staff

Rating:

5.0

All the staff is friendly and helpful.

Rating:

5.0

🤔 thank you God Bless keep the Lord Jesus in your family prayers always Robert Smith

Rating:

5.0

They were very very nice. Unit was clean

Rating:

5.0

Thank you so much it was nice to have worked with you!

Rating:

5.0

Very helpful and patient Agent who helped me!

Rating:

5.0

Best one yet …. Thanks for being my solution to my problem…. Amazing customer service

Rating:

5.0

They are the best.

Rating:

5.0

I’ve been doing business with this company for years and I haven’t had a problem at all!!

Rating:

3.0

Joy the truth!!! Top notch

Rating:

5.0

Very good customer service

Rating:

5.0

Great people to deal with.

Rating:

1.0

HORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12.17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!

Rating:

1.0

HORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12.17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!

Rating:

5.0

Amazing experience. Thank you 🙏🏾

Rating:

5.0

Staff at this location are always super helpful and polite.

Rating:

4.0

Price was too high for the amount we were using it. $80/mo more than all the other storage facilities in the area.

Rating:

5.0

Everyone at this location were excellent and very professional.

Rating:

1.0

When I signed out and checked out my storage I found so many things have been stolen.

Rating:

5.0

Owner has always been fair when you get a one on one talk in difficult times. Stored there many times over years! Renting uhauls has been a smooth transition.

Rating:

3.0

Yard man aggressive in shouting out orders!

Rating:

1.0

I had my movers show up with a truck to unload and put in storage and the unit I rented had a lock on it. They double rented and I had to find somewhere else to go because nothing else was available.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Excellent experience.

Rating:

5.0

Staff was always pleasant and helpful.

Rating:

5.0

They are so friendly!

Rating:

3.0

The storage was fine but when I couldn’t pay for it y’all made sure to put the lock on it right away and when I would pay to get it opened up y’all took yalls time to unlock it for me. So.. idk

Rating:

5.0

Everyone was very helpful and informative. I would recommend this location to anyone .

Rating:

5.0

Other than being charged an additional month after closing out my account. It was a great experience.

Rating:

5.0

Very friendly staff. Stored my father’s belongings here after his death and they remembered when we first brought his items and two years later they were just as kind.

Rating:

5.0

Very helpful and courteous.

Rating:

1.0

I had an incredibly bad experience. Staff here don't even know the MEANING of Customer Service. The absolute worst staff I encountered here were management and someone from the district office. There are a lot of self-storage options. I would never, never, NEVER recommend this one.

Rating:

5.0

This location was amazing! The staff all around went out of their way to make sure I was accommodated. I couldn't recommend them more. I'm looking forward to having to visit my stored stuff just to say hi to everyone

Rating:

5.0

Brad, the manager, ought to get a raise. He comes a step further to see that all customers are pleased.

Rating:

4.0

N/a

Rating:

1.0

I couldn't wait to get my things & close my account! The staff is SLOW, the mngr, Jason, HORRIBLE. Not enough staff to accommodate people in line & the girl helping me kept checking her phone.

Rating:

5.0

I have always used U-Haul in my life. This location was fantastic.

Rating:

5.0

Great service

Rating:

5.0

Keep up the good work!

Rating:

3.0

A manager should be on duty at this location, Not fair to receive discounts sometimes and not all the time.

Rating:

5.0

Excellent experience will use them again

Rating:

1.0

the manager Jason customer service skills needs to be better, I overheard him discussing me and my business to another customer and on top of that he was rude and very unprofessional.

Rating:

4.0

Very convenient

Rating:

2.0

There is always only one employee behind the counter, and they are either on the phone or taking forever to help someone else. Also they tried to charge me a month of rent for moving out on the 1st.

Rating:

1.0

Overpriced Rat ate rug and you only gave us 50.00 for a 1000.00 rug Insurance charge Lines are long Take money from account w/out permission

Rating:

1.0

Reserved a truck for 4 days. We were told we had to move it into storage or no truck. Packed, arrived back. Unit was too small. Moved into overheated dirty unit. Gotta move again. So 4 total moves.

Rating:

4.0

Small issues with card swipe system but nothing major. I would return as a customer.

Rating:

5.0

Great service!

Rating:

5.0

Awesome awesome awesome

Rating:

5.0

All staff members were very helpful and nice! I was really satisfied with my experience here.

Rating:

5.0

Great location

Rating:

5.0

Excellent location

Rating:

4.0

Storage is a little bit expensive for the size but it did the job

Rating:

1.0

Staff was not knowledgeable about the information and was very slow!!

Rating:

4.0

Uhaul has been an excellent facility to store my furniture while in a time of transition.

Rating:

3.0

Only issue price and Cleaning lady was always rude