Customer Reviews for U-Haul Moving & Storage at Causeway Blvd

7,151 reviews

3800 N Causeway Blvd   Metairie, LA 70002
(At the foot of the Causeway Bridge)

(504) 837-4122

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 837-4122

3800 N Causeway Blvd
Metairie, LA 70002
(At the foot of the Causeway Bridge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I understand there's limited availability at this location. When renting a U-Haul I'm not always sure how long it'll take me personally to move considering I am a single mother and have very little muscle willing to help... So I make do with what I have. I wasn't able to get everything moved that I needed to .. but I wasn't able to extend my U-Haul any longer either. Regardless that I'm paying for the U-Haul.... That's not right if I'm paying to use the truck. But my needs were not important. Renting the U-Haul to another customer was what's most important to U-Haul it seems. I do understand that if the U-Haul I needed wasn't available at a specific location I needed to use an alternate location..

Traci M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

javan W. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Friendly and fast service. Trailer was in good shape easy return. I can't think of any thing to fix.

James C. 
Rating:
5.0

Customer did not leave a comment.

Arthur L. 
Rating:
3.0

Customer did not leave a comment.

BRUCE S. 
Rating:
4.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Kristin R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

I will use this location again.

BILL W. 
Rating:
5.0

This U-Haul Center never disappoints. I have always had great service and the vehicles are are always clean and in top shape.

Carl T. 
Rating:
5.0

This is a much larger location doing a much higher volume and they totally know how to take care of people getting them in and out without any issues

Richard R. 
Rating:
5.0

Your computer system seems problematic. Your employees complained that it “freezes”.

Dale K. 
Rating:
5.0

Friendly service and very easy rental process at this location

Michael L. 
Rating:
3.0

I know I was overcharged for mileage I pickup my rental from 3800 Causeway when to extra space storage 4320 hessmer to 191 Celia Dr which is not 70 miles. I will never rent from that location.

debra M. 
Rating:
4.0

NA

William K. 
Rating:
5.0

Everything went well! Great customer service!

Melanie N. 
Rating:
5.0

Nothing at all

Rudolph D. 
Rating:
5.0

Customer did not leave a comment.

Jed D. 
Rating:
4.0

Not about the place but from the whole experience: 1) get a Auto Transport - AT1454Y at 3pm 2) drive one hour to home, realize that was impossible to put the vehicle on top of the trailer due the gravel, rain and a bad differential (vehicle can't move back or forward) 3) get back to same place that I rent the trailer around 5:20pm. And they are close. 4) if everything was doing well I suppose the return the trailer 50 miles away (Covington LA to Metairie LA) 4.1 call the number on my contract to confirm that is ok to drop it at the same spot. 4.2 at 5:27pm (under contract #16594546) after I had explained the situation the lady at the phone tells me that: 4.2.1she can't tell if I can or not drop the trailer over there (at the same spot, less than 2 1/2 hours after). On her words “ It's my choice” 4.2.2 if I return the equipment at the same spot I'll be charged more (there's a lot extra charge to return in a different spot) 4.2.3 “I don't know Sr” (After I ask how much will be the charge and she tells me that) 5) I decided to drive 50 miles to drop it at the location that I had received by txt to avoid had to paid a amount that the person that supposed to tel me know unfortunately can't do it. On her words “because I work from a office” (and also can't provide or transfer the call to someone that knows) 6) when I get to the address: 815 SHREWESBURY RD JEFFERSON, LA 70121, there's no signs, vehicles, equipments or anything else from U-Hall. I ask the neighbors and they told me that had never seen anything related to u-hall on that building (in years). Plus, it wasn't possible to fit anything in front of the building or at the curb due to all the cars and trucks in front of the building (as I can prove by send pictures from the location at 6:28pm) 7) at 6:30 pm I call the 800 535 6762 again 7.1 after explaining the hole thing he tells me to drive to another location about 6 minutes away. 7.2 I get there and Crescent Tires has the same problem that Crescent Collision: no space and anything related to u-hall. Plus, it was also closed. 7.2.2 he sends me the a u-hall facility about 10 away (3rd location) 7.2.3 when I get to the u-hall facility on 1019 Central Ave, Metairie, LA 70001 at 6:50pm The employees informs me that I can't return that kind of trailer over there (even if they have bigger box trucks parked around the whole building) 7.2.4 they call another facility 20 minutes away on 3800 N Causeway Blvd, Metairie, LA 70002 and tells to go over there (4th location) 8) I returned the trailer Conclusion: ended wasting/losing about $240 with rental, toll, gas and more than 2 hours driving under heavy rain just because someone that supposed to be there as a professional to support and give information to the customers wasn't able to do it at 5:27pm. And again at 6:30pm when making driving to three different locations before drive back to the first u-hall facility after the bridge. Literally 10 seconds after leaving the bridge

George R. 
Rating:
2.0

They didn't bother to call me to let me know the 2 dollies I wanted to rent weren't available. I found out the moment I picked up the truck. The most unfriendly attendant. Didn't even take me outside to find the truck. Of all my experiences with U-haul, Budget and Penske, this place is Metairie was the only place that didn't provide good customer service. I relocate a lot, basically once a year because of my job, so I lived in several states and I use relocation services more than most people.

Lucimara R. 
Rating:
5.0

Customer did not leave a comment.

Linda Marie D. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

JOE A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer service skills beyond Excellent friendly service accommodating

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Molly W. 
Rating:
5.0

Please add a moving dolly in one way trucks. Such an inconvenience to not have one.

Nicolae I. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Pat P. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Carson M. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

I can't think of anything to improve on. These guys were so helpful and friendly. The rental process was great. Drop-off was easy. The facility is well-staffed. Also, I got a brand new van and it was so fun! The back-up camera was extremely helpful. Honestly, I was blown away by the whole experience.

Laurie E. 
Rating:
2.0

A little more could be set aside to go over the equipment. Also the truck I got had an A/C that only worked when it wanted to and driving across Louisiana, Texas and New Mexico with part time A/C was no fun.

James M. 
Rating:
5.0

We had a great experience with Uhaul today!

Hamilton M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Customer did not leave a comment.

BARBARA D. 
Rating:
5.0

Nothing you all are very nice thank you for always being there the two times I have used U-Haul

Jenifer R. 
Rating:
1.0

I have been waiting for someone to call me or someone to credit my card $20.00. I should not have been charged the after hours fee because the web site was not working. I have already spoken to uhaul customer service 3 times about this!!!!!

Elizabeth B. 
Rating:
4.0

When I pulled up, the person checking the equipment hardly said anything and was not very friendly.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Valorie S. 
Rating:
5.0

Great staff and very knowledgeable.

Jonathan R. 
Rating:
4.0

Customer did not leave a comment.

danielle P. 
Rating:
5.0

From check in to check out, all members of the staff were extremely professional and friendly. Highly recommend all of them.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Walter P. 
Rating:
4.0

The wait took a while. There was only one person working. Make sure to check trucks oil, transmission. It seems it was hard for truck to shift in gear at times.

SONYA P. 
Rating:
5.0

Customer did not leave a comment.

Samy A. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

They have lots of equipment available. They are fast, efficient, and friendly and helpful. A great place to rent moving equipment.

Errol O. 
Rating:
5.0

Customer did not leave a comment.

Christian R.  |  Overall Experience 
Rating:
5.0

Good experience and will definitely recommend to others.

William P. 
Rating:
5.0

Absolute lifesavers. Emergency last minute change during a very rushed move across the country. We're able to put me in a one-way truck rental very quickly and on very short notice. Staff was very professional very helpful.

Daniel C. 
Rating:
5.0

Nothing. I had no problems from start to finish.

Jed D. 
Rating:
4.0

Customer did not leave a comment.

Gertrude C. 
Rating:
5.0

Customer did not leave a comment.

Darryl G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

Jean L. 
Rating:
2.0

Customer did not leave a comment.

Annalyn L. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Lower the rates for one-way rentals.

Darlene D. 
Rating:
4.0

Customer did not leave a comment.

Chuck J. 
Rating:
5.0

Front desk staff very helpful

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Friendly and helpful staff

Burt D. 
Rating:
5.0

Everything was good.

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
3.0

WHEN TRYING TO DROP OFF APP WOULD NOT ACKNOWLEDGE MY LOCATION, EVEN THOUGH I WAS IN THE UHAUL PARKING LOT. STAFF CAME OUT AND SAID JUST DROP KEYS AND $20 ASSISTANCE FEE WOULD BE WAIVED (IT WAS). LOCATIONS ARE FINE. SEEMS ONLINE ASSISTANCE NEEDS FINE TUNING

Bruce B. 
Rating:
4.0

Need more desk staff at high volume times.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
1.0

I was over charged

Deborah H. 
Rating:
4.0

The truck had change oil soon when I received it.

carlos G. 
Rating:
5.0

Outstanding service by all personnel; easily the best U-Haul that I have ever rented from. Will always use this location moving forward…

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Burton C. 
Rating:
5.0

Customer did not leave a comment.

eric B. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Amazing experience. Thank you 🙏🏾

Reginald A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
3.0

Reservation confirmation was inaccurate, truck not available when it was supposed to be. Reservation clearly means something different to UHaul than the rest of the world - I suggest fixing this to avoid customer frustration and financial penalties affecting people's ability to move. The gentleman that helped with the truck and trailer was outstanding.

Gaston G. 
Rating:
4.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

LUCIANNE A. 
Rating:
4.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

Staff at this location are always super helpful and polite.

Thomas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Can't really add to it. Uhaul is doing a A-1 job with everything..

CHAD C. 
Rating:
5.0

Customer did not leave a comment.

Audrey T. 
Rating:
5.0

Nothing at this time.

Rodney E. 
Rating:
5.0

Fhcbcccbbbvvh

Bryan C. 
Rating:
5.0

Excellent customer service enough workers I do not wait

Xiomara L. 
Rating:
5.0

The people who attached and disconnected the trailer were knowledgeable, super helpful and very courteous! It was a pleasure doing business at this location. I will use them again.

Troy C. 
Rating:
5.0

Customer did not leave a comment.

Errol O. 
Rating:
1.0

The worst customer service you can ever experience, the employees treat you like you are bothering them

Michel P. 
Rating:
5.0

Very professional.

Aaron C. 
Rating:
4.0

Customer did not leave a comment.

Chuck S. 
Rating:
5.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

Faron M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSCAR G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELBERT M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ariane L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darleen A.  |  First Impressions 
Rating:
4.0

Price was too high for the amount we were using it. $80/mo more than all the other storage facilities in the area.

Andrew M.  |  Overall Experience 
Rating:
5.0

Everyone at this location were excellent and very professional.

Curtis M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yannick H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIOC T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susanne R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellie L.  |  Overall Experience 
Rating:
1.0

When I signed out and checked out my storage I found so many things have been stolen.

Gerald T.  |  Overall Experience 
Rating:
5.0

Owner has always been fair when you get a one on one talk in difficult times. Stored there many times over years! Renting uhauls has been a smooth transition.

NANCY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramona s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Camelia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEAGAN W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ariane L.  |  First Impressions 
Rating:
3.0

Yard man aggressive in shouting out orders!

Jimmy M.  |  First Impressions 
Rating:
1.0

I had my movers show up with a truck to unload and put in storage and the unit I rented had a lock on it. They double rented and I had to find somewhere else to go because nothing else was available.

roxann s.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Brad C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mohamed h.  |  Overall Experience 
Rating:
5.0

Excellent experience.

Jerry F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susanne R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLEN S.  |  Overall Experience 
Rating:
5.0

Staff was always pleasant and helpful.

Cesar M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elijah Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CREYON M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLEN B.  |  First Impressions 
Rating:
5.0

They are so friendly!

Ernestine B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin J.  |  Overall Experience 
Rating:
3.0

The storage was fine but when I couldn’t pay for it y’all made sure to put the lock on it right away and when I would pay to get it opened up y’all took yalls time to unlock it for me. So.. idk

Gerald M.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and informative. I would recommend this location to anyone .

Kenyettra T.  |  Overall Experience 
Rating:
5.0

Other than being charged an additional month after closing out my account. It was a great experience.

William T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Caren C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph M.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Stored my father’s belongings here after his death and they remembered when we first brought his items and two years later they were just as kind.

Shaneka G.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous.

RAYMOND H.  |  Overall Experience 
Rating:
1.0

I had an incredibly bad experience. Staff here don't even know the MEANING of Customer Service. The absolute worst staff I encountered here were management and someone from the district office. There are a lot of self-storage options. I would never, never, NEVER recommend this one.

Jenkins L.  |  Overall Experience 
Rating:
5.0

This location was amazing! The staff all around went out of their way to make sure I was accommodated. I couldn't recommend them more. I'm looking forward to having to visit my stored stuff just to say hi to everyone

Monica H.  |  First Impressions 
Rating:
5.0

Brad, the manager, ought to get a raise. He comes a step further to see that all customers are pleased.

Valerie G.  |  Overall Experience 
Rating:
4.0

N/a

donte b.  |  Overall Experience 
Rating:
1.0

I couldn't wait to get my things & close my account! The staff is SLOW, the mngr, Jason, HORRIBLE. Not enough staff to accommodate people in line & the girl helping me kept checking her phone.

Melissa Z.  |  Overall Experience 
Rating:
5.0

I have always used U-Haul in my life. This location was fantastic.

Lorina D.  |  Overall Experience 
Rating:
5.0

Great service

Robert S.  |  First Impressions 
Rating:
5.0

Keep up the good work!

Mike H.  |  Overall Experience 
Rating:
3.0

A manager should be on duty at this location, Not fair to receive discounts sometimes and not all the time.

Robin G.  |  First Impressions 
Rating:
5.0

Excellent experience will use them again

david h.  |  Overall Experience 
Rating:
1.0

the manager Jason customer service skills needs to be better, I overheard him discussing me and my business to another customer and on top of that he was rude and very unprofessional.

TINA W.  |  Overall Experience 
Rating:
4.0

Very convenient

Tanya M.  |  Overall Experience 
Rating:
2.0

There is always only one employee behind the counter, and they are either on the phone or taking forever to help someone else. Also they tried to charge me a month of rent for moving out on the 1st.

Maggie R.  |  Overall Experience 
Rating:
1.0

Overpriced Rat ate rug and you only gave us 50.00 for a 1000.00 rug Insurance charge Lines are long Take money from account w/out permission

TRACEY R.  |  Overall Experience 
Rating:
1.0

Reserved a truck for 4 days. We were told we had to move it into storage or no truck. Packed, arrived back. Unit was too small. Moved into overheated dirty unit. Gotta move again. So 4 total moves.

Zachary E.  |  First Impressions 
Rating:
4.0

Small issues with card swipe system but nothing major. I would return as a customer.

rob s.  |  Overall Experience 
Rating:
5.0

Great service!

Vinson K.  |  First Impressions 
Rating:
5.0

Awesome awesome awesome

Kawyski S.  |  Overall Experience 
Rating:
5.0

All staff members were very helpful and nice! I was really satisfied with my experience here.

betty b.  |  Overall Experience 
Rating:
5.0

Great location

CLARENCE B.  |  Overall Experience 
Rating:
5.0

Excellent location

genise A.  |  Overall Experience 
Rating:
4.0

Storage is a little bit expensive for the size but it did the job

Rolicia W.  |  Overall Experience 
Rating:
1.0

Staff was not knowledgeable about the information and was very slow!!

CECELIA W.  |  First Impressions 
Rating:
4.0

Uhaul has been an excellent facility to store my furniture while in a time of transition.

WILLIAM B.  |  Overall Experience 
Rating:
3.0

Only issue price and Cleaning lady was always rude

ANGELA E.  |  Overall Experience 
Rating:
5.0

This location is great! It! The staff and even the manager RJ. From the first day I was made to feel at home. I love how clean and organized this U-Haul location is compared to others.

Michelle B.  |  Overall Experience 
No reviews have been submitted for this location.

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