Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U haul was clean and people were very nice and polite.
Malcolm S
Rating:
5.0
Nothing
TIMOTHY H
Rating:
3.0
The man that serviced us was very unfriendly and seemed to be on the phone through his ear piece.
Unfriendly, unwelcoming.
FRANK C
Rating:
1.0
Customer did not leave a comment.
Gustavo A
Rating:
5.0
Customer did not leave a comment.
AUDRY C
Rating:
5.0
Although the stickers on the dash area are helpful, they interfere with the vision line of which gear you are in and other important visuals. All in all the rental experience was wonderful!
CAROLYN D
Rating:
3.0
I was not informed of how many miles before I would have an overage fee and was not informed that I needed to check in through the app which resulted in another extra charge
BRODERICK B
Rating:
5.0
Customer did not leave a comment.
EDWIN S
Rating:
5.0
My only complaint is the storage keycard! It always denies the card the first time and then accepts the second time.
Cynthia P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ABRAHAM G
Rating:
4.0
Great customer service.
SAMUEL V
Rating:
5.0
Customer did not leave a comment.
ROBIN C
Rating:
3.0
I am very upset with my rental because we had a terrible time pulling the car with the auto transport because it kept swaying really bad so bad that coming down off of an incline had almost cost us more than we expected, because whoever was responsible for checking the tires on the transport did not do their job both rear tires were almost flat under 20 lb a piece when they were supposed to have 65 lb in them, because of this it caused the trailer to sway almost uncontrollably until we figured out the problem and air the tires up. This type of negligence is what cost people their lives we're very unhappy
WENDY F
Rating:
5.0
Customer did not leave a comment.
melissa a
|
Overall Experience
Rating:
5.0
The lady at the front desk was amazing! Professional and a great customer service experience!!! She displayed exceptional Extra Effort!...A great experience
Deann R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RANDALL R
Rating:
1.0
Customer did not leave a comment.
Laila L
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
Customer did not leave a comment.
DANIEL S
Rating:
5.0
Keep up the great work!!!
Christian H
Rating:
5.0
Customer did not leave a comment.
JOSEPH W
Rating:
4.0
Customer did not leave a comment.
GEORGE N
Rating:
3.0
Charging double for walk inn. Rate was $14.99 for trailer and got charge $24.99. Also was allowed only six hrs where it should be 24 hrs. As well was not given trailer without the ramp while there were 3 available.
LUKA F
Rating:
5.0
Customer did not leave a comment.
GREGORY R
Rating:
5.0
Excellent customer service
KENYATTA J
Rating:
5.0
Customer did not leave a comment.
James T
Rating:
5.0
Customer service was top notch when we saw the original location closed without any information. We were re-routed to the Causeway Blvd location as all plans to move was already confirmed.
LANCASTER B
Rating:
5.0
Customer did not leave a comment.
Claudia M
|
Overall Experience
Rating:
1.0
The managent are in much need of people skolls training. The GM allowed a subordinate to yell at me and a locksmith while trying to get into my unit. She was totaly hostile to no only me but to a locksmith that I hired totally inocent. Sylvia seems to need mental help and should have no front office work.
Esperanza A
|
Overall Experience
Rating:
3.0
The U-Haul 5x8 trailer was provided to me with 20 psig in the right tire which was not known until the equipment was loaded. Otherwise the trailer was clean and well maintained.
KEVIN M
Rating:
5.0
Thank y’all
JAMES G
|
First Impressions
Rating:
5.0
My experience was efficient and positive.
MARK N
Rating:
5.0
Customer did not leave a comment.
LOURIVAL C
Rating:
5.0
Representative was extremely helpful with awesome customer service.
FREDELL B
|
First Impressions
Rating:
5.0
The motorcycle trailer gate needs to be about one and 3/4 inches off the ground, or the bottom of the motorcycle can rub against the top of the gate, causing a potentially dangerous fall situation. Not good with 1,000 pound motorcycles!
All motorcycle renters need to be advised!!
MARK R
Rating:
5.0
The lady at the counter was beyond professional and helpful. So kind and thoughtful. The young man that hooked the trailer for me was so helpful and polite! I will definitely be back in a month for my final move and go to the same location!
BLAINE M
Rating:
1.0
I was given 2 smalls options instead of the 1 large I ordered. Them they said a lock would be inside of the unit. No locks provided. I got there late at night so no store to get locks. I live 35 mins from the location and I had to leave the location unlocked overnight. Nobody answered the customer service 800 number. Nobody called from the store the next day after I left a detailed message.
Angelica P
|
Online Move In
Rating:
4.0
Manager here is very nice.
CLAYTON B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL G
Rating:
5.0
Customer did not leave a comment.
TABATHA D
Rating:
5.0
Customer did not leave a comment.
LEE T
Rating:
3.0
trailer lights did not work correctly
young man who hooked up trailer looks lost/ confused
other that that ok
mgr nice gentleman
TROY D
Rating:
4.0
Customer did not leave a comment.
Thomas B
Rating:
3.0
Having one person working the desk, AND being responsible for hooking up trailers takes way too much time (30+ minutes). Especially when there are 4 or 5 other uhaul employees in the lot that could have been helping.
The return process on the other hand...when I arrived at the cocoa branch, it looked like there were 5-6 returns ahead of me. And there computers were down. I dropped the trailer and was done in less than 5 minutes. Metairie operations could learn a LOT from the cocoa operations.
ALAN W
Rating:
5.0
Muy bueno falta alguien que hable español pero muy buen servicio
ALEXIS A
Rating:
1.0
I had reserved a trailer and a dolly to move a huge fridge. When I showed up, they told me they only had the trailer at that location—no dolly, even though I made the reservation a week ago and it was confirmed. They told me I could drive to another location to get the dolly. So I went, but when I got there, they said the only dolly they had was already reserved. And there weren’t any others available within a 30-minute drive.
In the end, I couldn’t move the fridge myself and had to return the trailer, wasting time and money. I ended up having to pay the seller for delivery, which cost way more.
DENIS C
Rating:
5.0
Customer did not leave a comment.
DEBORAH F
Rating:
5.0
Buen servicio
ALEXIS A
Rating:
4.0
Customer did not leave a comment.
David B
Rating:
5.0
Customer did not leave a comment.
KENNEITHA S
Rating:
4.0
Clean and well maintained
LEE C
|
First Impressions
Rating:
5.0
The problem is the 15' truck consumed a lot of gas. It was loud. No backup camera or warning sounds. No cruise control. Last week I rented a 16' Penske, and it was new, powerful and quiet.
GLENN G
Rating:
5.0
Customer did not leave a comment.
Warren S
Rating:
4.0
I was sent to this location after another location didn't have the equipment requested.
I didn't like that
DAMON B
Rating:
5.0
I will always use this facility just based on my experience and the help that was provided. Very prompt service thanks.
HARRY S
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER B
|
First Impressions
Rating:
5.0
Keep up the good work.
MICHAEL H
Rating:
5.0
We had a 3 week rental for our company work truck. When we had a sudden death of a family member the rental was graciously extended one day without any problems. Thank you U Haul. See you next Jazz Fest!
Andrew S
Rating:
5.0
Nothing. The service was great.
Gerald R
Rating:
4.0
Customer did not leave a comment.
David D
Rating:
5.0
Customer did not leave a comment.
MELVIN A
Rating:
5.0
I have used this location a couple of times, and everything has always gone well.
SHERROD W
Rating:
5.0
Customer did not leave a comment.
Hervin G
Rating:
5.0
Nothing. When I realized the trailer I rented was too small the assistant at the kenner location contacted the main center and located the size I needed at another location and refunded my money. She was a great help.
JAMES M
Rating:
4.0
Cheaper down the road
Katherine A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly C
Rating:
4.0
Customer did not leave a comment.
VINCENT W
Rating:
3.0
Latch to hold trailer ramp in place did not work. Latch chain not attached to trailer. Attendant on return was rude mean
MARK S
Rating:
4.0
Customer did not leave a comment.
MARY L
Rating:
3.0
Customer did not leave a comment.
KEVIN G
Rating:
5.0
Customer did not leave a comment.
BRENDA K
Rating:
5.0
Customer did not leave a comment.
Arminda T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GLENN F
Rating:
3.0
Customer did not leave a comment.
TIA H
Rating:
5.0
Customer did not leave a comment.
CATHERINE D
Rating:
5.0
Customer did not leave a comment.
CHARLES S
Rating:
5.0
Best people to talk with
Ernistine B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WENDY O
Rating:
5.0
all personnel were very customer focused and eager to help
HERALD C
Rating:
4.0
Customer did not leave a comment.
Gus M
Rating:
4.0
Customer did not leave a comment.
Marc P
Rating:
5.0
What an amazing difference from other locations! The folks at UHaul on Causeway are professional, courteous, and efficient. It is evident that they take pride in their work. Such a refreshing experience, and I’ll definitely be back!
JOEL C
Rating:
5.0
Nothing, Friendly service. No one came to check me in and then the housekeeper told me to leave. anything was up they would just charge me. But very easy to do business with. No hassle,truck was ready.
KENNETH B
Rating:
5.0
Customer did not leave a comment.
GAGE C
Rating:
5.0
Always a great experience at this location
Regina D
Rating:
5.0
Great staff always
JULI J
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
easy drop off and quick and courteous staff; taking the truck back was a breeze
STEPHEN S
Rating:
5.0
All employees were very professional
MICHAEL H
Rating:
5.0
Customer did not leave a comment.
WENDY U
Rating:
2.0
Don’t overcharge. I put gas in the truck before I brought it back and I was still charged $8 for fuel. Then I was charged for pads that I never used. It’s a matter of less than$20, so I just ate it
Edward P
Rating:
5.0
Customer did not leave a comment.
NICK M
Rating:
5.0
Customer did not leave a comment.
WILLIAM R
Rating:
5.0
Was fast and efficient, the guy even checked the hitch with a leverage device to make sure it was locked on good!
RUSSELL B
Rating:
4.0
Customer did not leave a comment.
CAMERON C
Rating:
3.0
Customer did not leave a comment.
ANTHONY G
Rating:
5.0
Customer did not leave a comment.
ANTHONY R
|
First Impressions
Rating:
5.0
Great interaction from start to finish at both locations.
Danna E
Rating:
3.0
I reserved 2 Dollies, when I arrived, I was told there were none but I could buy them. What’s the point of reserving equipment if it’s not available!!
WILLIAM C
Rating:
5.0
I've rented from them a couple of times. Excellent service with the rental. The app makes it great to make all my reservations and things I need for my move. It's the only place I'll rent from for my moving needs.
LEONARD F
Rating:
5.0
Customer did not leave a comment.
CRAIG P
Rating:
5.0
Excellent staff
Jed D
Rating:
5.0
Customer did not leave a comment.
JOSHUA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERICA R
Rating:
5.0
Customer did not leave a comment.
SUGAR C
Rating:
2.0
I returned the trailer on Monday and the man working the yard that received it never reported it to the inside person. I was called on Tuesday notifying me that I was late returning the trailer, I told the caller that it was returned Monday which was a day early. I got a receipt via email indicating it was returned Tuesday.
MARK G
Rating:
5.0
Nothing. I really like the people that dealt with. very pleasant and did answer my concerns.
CARLOS G
Rating:
5.0
Customer did not leave a comment.
BRIAN B
Rating:
5.0
Customer did not leave a comment.
TIMARA D
Rating:
5.0
Customer did not leave a comment.
Esperanza A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHY J
Rating:
3.0
They tried to hit my bank account for storage fee after they knew my stuff was no longer in the storage. I took my stuff out of the storage before my bill was due and they still tried to charge me..
Donnie s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERICK D
Rating:
5.0
Customer did not leave a comment.
HENRY B
Rating:
5.0
No other place like his location!
Ernistine B
|
First Impressions
Rating:
5.0
Had a phenomenal and easy going experience with this location
LUTHER W
Rating:
3.0
its okay
VICTORIA M
Rating:
5.0
I moved out Feb 7th
KATRINA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE O
Rating:
5.0
Customer did not leave a comment.
ALLEN L
Rating:
4.0
Storage cost at u-haul are too expensive compared to other storage facilities
Brock M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arminda T
|
First Impressions
Rating:
4.0
I got some clothes stolen here while moving in. My gut says it could have been my fault but I was bummed to know that the staff had nothing to do about it e.g. no camera footage. They were very expensive clothes so it sucks.
Otherwise and with everything else this is one of the best staff I have met at any U-Haul
Farris S
|
Overall Experience
Rating:
4.0
Way too expensive compared to your competition!
HERBERT J
|
First Impressions
Rating:
5.0
Young lady at the counter was excellent. Very knowledgable, helpful and friendly.
albert N
|
First Impressions
Rating:
5.0
I want to thank everyone who helped me. Especially Brad, with his integrity and willing to work with me with positive attitude. It is always great to know they still have those employees who believe in their customer and have the service skills make things better when you feel your day/life is just not going as planned.
Thank you! I appreciate it.
Sincerely,
Silvia Flores
SILVIA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard T
|
Overall Experience
Rating:
5.0
Mr Brad and his crew rule.
God bless them with the greatest of great .
Eula O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lane G
|
Overall Experience
Rating:
1.0
Sandra is an absolute nightmare — and the storage unit was always extremely hot and it was impossible to park there. The incline into the facility is crazy and makes it very difficult to roll your carg to your car,
I may have given 2 or 3 star review but Sandra definitely ruined that when she yelled at me over the phone for no reason on the day I moved out.
Heather G
|
Overall Experience
Rating:
4.0
The young lady Carolyn b. Is awsome. The best.
Robert B
|
First Impressions
Rating:
3.0
Code didn't work and couldn't find unit. Took an hour to find
ashley c
|
Overall Experience
Rating:
5.0
Everyone helpful and friendly!!!
Richard T
|
First Impressions
Rating:
5.0
Staff were very helpful and patient.
Leah T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James L
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Darian R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
barry j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa S
|
Overall Experience
Rating:
5.0
Never had a problem in over a year there
sean m
|
Overall Experience
Rating:
3.0
My experiences with Uhaul were always pleasant.
Amanda L
|
Overall Experience
Rating:
5.0
The only issue I had was with move out. I did it on line and received a message stating I had been assessed a late fee for non-payment when, in fact, I had already moved out(and had submitted the move out via the app). It seems to have been quickly cleared up, though.
ROBIN W
|
Overall Experience
Rating:
5.0
I paid for the month but only needed it for a few days after the 1st. So I didn't know I wouldn't be getting a refund or pro rate amount refunded to me. Do I was not happy with that, but otherwise after storing my stuff here for the pass 7years I glad to leave.
Karen C
|
Overall Experience
Rating:
5.0
nice people to do business with. You should be proud of your employees
Anita M
|
Overall Experience
Rating:
5.0
John (outside) and the lady at the desk were so nice and helpful! I highly recommend this nice facility! Great location, well kept, well stocked, and everything you need in one place!!
Alvin N
|
First Impressions
Rating:
4.0
Office had some issues
With charges on my credit card than they charged me late fees. I left a card on file to auto pay every month.
johnny f
|
First Impressions
Rating:
5.0
The manager was super nice and definitely went beyond as far as accommodating our needs!
Mae F
|
Overall Experience
Rating:
4.0
Took a lot of time to get unit
Michael P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
irelle l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shelley B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joyce D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cameron S
|
Overall Experience
Rating:
3.0
Although there were no food items, everything was covered with rodent droppings. A lot of items were damaged with large holes chewed through them although they were inside heavy-duty plastic storage containers. Most of them were new bedding and clothing items. Picture frames were eaten. Items were also mildewed. When I first rented the unit, I noticed a black bait box in it. I guess I should have gone on a monthly basis to throw rat poison inside the unit. I thought I would only be renting the unit a few months, but I was diagnosed with cancer and my plans had to change. I paid rent for 22 months. I left on Jan.18, 2024. My rent would have been due on Feb.4, 2024. I rented a truck from them to move out. I asked Brad what I needed to do to end the contract as I was removing everything. He said that Ms. Slyvia would see it in the morning and take care of noting it. I swept the floor before I left. When I returned the truck to a different location that same day, the office was closed and I had to notify them by email. Then I called the 800 number to make sure everything was okay. The woman I spoke with was told about the condition of the unit and that items had been ruined. I said that I hoped I didn't bring any rodents home with me. She said she would pass the message up to management, and someone would call me. No one has contacted me. My rent was by auto payment on the 5th of every month. They had the gall to email me 2 days ago to remind me of my upcoming payment withdrawal. I spent a lot of money to store these items, and I thought they would be safe. I'm very disappointed, bur if I ever need to use any storage unit again, I know I will bait it myself. I rented a pod from another company for over a year and never had one problem. Nothing was damaged by rodents, roaches or rain. Nothing was ruined by any means.
Judith G
|
Overall Experience
Rating:
5.0
The people at this facility were always willing to help and satisfy the customers
victor d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy C
|
Overall Experience
Rating:
5.0
Always very helpful staff...thank you...
GAYLE H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark B
|
Online Move In
Rating:
5.0
The manager/owner has always been nice and helpful. So is the lady who cleans the units. She is helpful
NANCY R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
victor d
|
First Impressions
Rating:
5.0
Ms. Sylvia helped us out with a lot of information including how to avoid common problems people run into. The other staff were very helpfull as well. The entire process was very quick.
nicholas m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KEARNY R
|
Overall Experience
Rating:
5.0
All of the staff was very knowledgeable, helpful and courteous. They accommodated my timing constraints and needs exceptionally well. They went the extra mile for me. The vehicle rental pricing was a good deal and ditto for unit storage. This is why I’m a repeat customer!
Karl H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Terrencia H
|
Overall Experience
Rating:
5.0
We were stunned how well kept the facility is, how friendly all staff are that you can't tell who is the boss & who is the employee. I can't say enough good. Let me praise the custodial lady. She is excellent and an excellent U-haul Police lady. If you didn't have her people would mess up U-Haul Storage, we cannot have that, please keep up the great work. Thank you so much for all you have done for us. Mathilde & Jeffrey Turner.
Jeffrey T
|
Overall Experience
Rating:
1.0
Please contact me at 985-401-1850
Angela M
|
Overall Experience
Rating:
3.0
The Evening employee was rudest and arrogant and disrespectful.
Very different than the morning shift when I was treated very nice.
SYLVIA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KENELLE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAIDA D
|
First Impressions
Rating:
5.0
Best way to save money when moving.
Serge G
|
Overall Experience
Rating:
5.0
Always the best value and excellent equipment
Serge G
|
First Impressions
Rating:
4.0
Staff was very helpful.
PAT M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen W
|
Overall Experience
Rating:
1.0
They have rat problems.
Floydreka T
|
Overall Experience
Rating:
5.0
Thank you.
Eva R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donnica P
|
First Impressions
Rating:
5.0
Amazing friendly and knowledgeable staff
HAZEM E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laurel L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristy M
|
Overall Experience
Rating:
5.0
All the staff is friendly and helpful.
Jeffrey T
|
First Impressions
Rating:
5.0
🤔 thank you God Bless keep the Lord Jesus in your family prayers always Robert Smith
Robert s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
barbara o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
barbara o
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laresheya R
|
Overall Experience
Rating:
5.0
They were very very nice. Unit was clean
Laresheya R
|
Online Move In
Rating:
5.0
Thank you so much it was nice to have worked with you!
Ernestine B
|
Overall Experience
Rating:
5.0
Very helpful and patient Agent who helped me!
GAYLE H
|
First Impressions
Rating:
5.0
Best one yet …. Thanks for being my solution to my problem…. Amazing customer service
sharon s
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Brandon C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john G
|
Overall Experience
Rating:
5.0
They are the best.
Giuseppe M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gloria g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WALTER C
|
Overall Experience
Rating:
5.0
I’ve been doing business with this company for years and I haven’t had a problem at all!!
ERNESTINE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIANNA L
|
Overall Experience
Rating:
3.0
Joy the truth!!! Top notch
WALTER C
|
First Impressions
Rating:
5.0
Very good customer service
wanda A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lloselin H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rose c
|
Overall Experience
Rating:
5.0
Great people to deal with.
Ronald S
|
First Impressions
Rating:
1.0
HORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12.17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!
Dorcas G
|
First Impressions
Rating:
1.0
HORRIBLE service! We rented a truck & a storage...EVERYTHING was unorganized from the moment we arrived. We made it back way before the scheduled return time, on to find the storage was already occupied. The clerk had no idea what to do, what was going on or how to fix the issue. It was STORMING by the way! So we were back & forth in the rain from the truck to the store, REPEATEDLY getting moved to TWO storage units because the size we wanted was now unavailable. We moved to FOUR different sets of units & didn't leave until after 7 p.m. (we made it back with the truck @ 12.17 p.m.) The gas was put back at half of a tank, the then other employee comes in with an attitude as if he didn't see us sitting in the rain, inside the truck FOR HOURS waiting to put our things in storage. Our card was overcharged, reimbursed, charged, reimbursed, then charged again. We FINALLY spoke with the GM, that day, he had an attitude. He was supposed to call us LAST MONDAY, still hasn't called us about the issues if that day, the fixed price of THEM giving us TWO units, or overcharging us! If the U-Haul on Central had the services we needed, we would have NEVER went here! I wouldn't recommend THIS U-haul if the services were FREE!
Doris G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christian R
|
Overall Experience
Rating:
5.0
Amazing experience. Thank you 🙏🏾
CHRISTOPHER M
|
Overall Experience
Rating:
5.0
Staff at this location are always super helpful and polite.
Thomas M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Faron M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OSCAR G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Curtis M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELBERT M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ariane L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darleen A
|
First Impressions
Rating:
4.0
Price was too high for the amount we were using it. $80/mo more than all the other storage facilities in the area.
Andrew M
|
Overall Experience
Rating:
5.0
Everyone at this location were excellent and very professional.
Curtis M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Yannick H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mary J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julio T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susanne R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rose D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kellie L
|
Overall Experience
Rating:
1.0
When I signed out and checked out my storage I found so many things have been stolen.
Gerald T
|
Overall Experience
Rating:
5.0
Owner has always been fair when you get a one on one talk in difficult times. Stored there many times over years! Renting uhauls has been a smooth transition.
NANCY R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ramona s
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Camelia M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MEAGAN W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ariane L
|
First Impressions
Rating:
3.0
Yard man aggressive in shouting out orders!
Jimmy M
|
First Impressions
Rating:
1.0
I had my movers show up with a truck to unload and put in storage and the unit I rented had a lock on it. They double rented and I had to find somewhere else to go because nothing else was available.
roxann s
|
Overall Experience
Rating:
5.0
Very friendly and helpful
Brad C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
John M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mohamed h
|
Overall Experience
Rating:
5.0
Excellent experience.
Jerry F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susanne R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALLEN S
|
Overall Experience
Rating:
5.0
Staff was always pleasant and helpful.
Cesar M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amber L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elijah Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lindsey C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CREYON M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALLEN B
|
First Impressions
Rating:
5.0
They are so friendly!
Ernestine B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robin J
|
Overall Experience
Rating:
3.0
The storage was fine but when I couldn’t pay for it y’all made sure to put the lock on it right away and when I would pay to get it opened up y’all took yalls time to unlock it for me. So.. idk
Gerald M
|
Overall Experience
Rating:
5.0
Everyone was very helpful and informative. I would recommend this location to anyone .
Kenyettra T
|
Overall Experience
Rating:
5.0
Other than being charged an additional month after closing out my account. It was a great experience.
William T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Caren C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ralph M
|
Overall Experience
Rating:
5.0
Very friendly staff. Stored my father’s belongings here after his death and they remembered when we first brought his items and two years later they were just as kind.
Shaneka G
|
Overall Experience
Rating:
5.0
Very helpful and courteous.
RAYMOND H
|
Overall Experience
Rating:
1.0
I had an incredibly bad experience. Staff here don't even know the MEANING of Customer Service. The absolute worst staff I encountered here were management and someone from the district office. There are a lot of self-storage options. I would never, never, NEVER recommend this one.
Jenkins L
|
Overall Experience
Rating:
5.0
This location was amazing! The staff all around went out of their way to make sure I was accommodated. I couldn't recommend them more. I'm looking forward to having to visit my stored stuff just to say hi to everyone
Monica H
|
First Impressions
Rating:
5.0
Brad, the manager, ought to get a raise. He comes a step further to see that all customers are pleased.
Valerie G
|
Overall Experience
Rating:
4.0
N/a
donte b
|
Overall Experience
Rating:
1.0
I couldn't wait to get my things & close my account! The staff is SLOW, the mngr, Jason, HORRIBLE. Not enough staff to accommodate people in line & the girl helping me kept checking her phone.
Melissa Z
|
Overall Experience
Rating:
5.0
I have always used U-Haul in my life. This location was fantastic.
Lorina D
|
Overall Experience
Rating:
5.0
Great service
Robert S
|
First Impressions
Rating:
5.0
Keep up the good work!
Mike H
|
Overall Experience
Rating:
3.0
A manager should be on duty at this location, Not fair to receive discounts sometimes and not all the time.
Robin G
|
First Impressions
Rating:
5.0
Excellent experience will use them again
david h
|
Overall Experience
Rating:
1.0
the manager Jason customer service skills needs to be better, I overheard him discussing me and my business to another customer and on top of that he was rude and very unprofessional.
TINA W
|
Overall Experience
Rating:
4.0
Very convenient
Tanya M
|
Overall Experience
Rating:
2.0
There is always only one employee behind the counter, and they are either on the phone or taking forever to help someone else. Also they tried to charge me a month of rent for moving out on the 1st.
Maggie R
|
Overall Experience
Rating:
1.0
Overpriced
Rat ate rug and you only gave us 50.00 for a 1000.00 rug
Insurance charge
Lines are long
Take money from account w/out permission
TRACEY R
|
Overall Experience
Rating:
1.0
Reserved a truck for 4 days. We were told we had to move it into storage or no truck. Packed, arrived back. Unit was too small. Moved into overheated dirty unit. Gotta move again. So 4 total moves.
Zachary E
|
First Impressions
Rating:
4.0
Small issues with card swipe system but nothing major. I would return as a customer.
rob s
|
Overall Experience
Rating:
5.0
Great service!
Vinson K
|
First Impressions
Rating:
5.0
Awesome awesome awesome
Kawyski S
|
Overall Experience
Rating:
5.0
All staff members were very helpful and nice! I was really satisfied with my experience here.
betty b
|
Overall Experience
Rating:
5.0
Great location
CLARENCE B
|
Overall Experience
Rating:
5.0
Excellent location
genise A
|
Overall Experience
Rating:
4.0
Storage is a little bit expensive for the size but it did the job
Rolicia W
|
Overall Experience
Rating:
1.0
Staff was not knowledgeable about the information and was very slow!!
CECELIA W
|
First Impressions
Rating:
4.0
Uhaul has been an excellent facility to store my furniture while in a time of transition.
WILLIAM B
|
Overall Experience
Rating:
3.0
Only issue price and Cleaning lady was always rude
ANGELA E
|
Overall Experience
Rating:
5.0
This location is great! It! The staff and even the manager RJ. From the first day I was made to feel at home. I love how clean and organized this U-Haul location is compared to others.