Going back this week to rent again... Thank You.
kandy T.Customer Reviews for U-Haul Moving & Storage at Cave Creek
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had a reservation to pick up equipment at 9am. Didn't drive away until 10:30am. Took the location 1.5 hours to locate my Ubox and to get it loaded onto a pickup truck for me to drive home to unpack. A very unpleasant experience.
Andrew C.I thought everyone was great! Loved the service and staff! I will definitely recommend U-Haul to all my friends and family! At this location every staff member is always very professional and welcomed you with respect! Thank You….
ALI G.Personnel at the store were very friendly and helpful. Truck itself was average at best.
John A.Everything was perfect the employees are friendly and help full.
Alexander H.First, try to make the vehicle id numbers more visible so that it's easier to identify which vehicle corresponds with your reservation. Second, even though I made my reservstion through the app, provided a payment using my saved credit card, and followed the check-in procedures, I still had to go into the store to meet with a representative at the counter. For some reason the app wouldn't allow me to complete the final steps of the reservation process. The headshot submission and license uploads would not go through. Lastly, even if I was able to complete the entire reservation process theough the app, I still would have run into a problem since my van was not accessible. The van on my reservation was completely blocked in by other U-Haul vehicles. I think this location needs to spend some time ensuring that the mobile process for renting a vehicle works flawlessly in its entirety as long as if user follows all the appropriate steps.
Derek M.Excellent drop off experience!
Brenda H.Clerk was excellent
Michael R.Great staff. Efficient process
James K.I can't think of a thing
john G.Friendly and knowledgeable help. The person that helped was from another store filling in and was great!
Michael B.Friendly staff, easy pick up and drop off, reasonable pricing
Sarah L.You are doing great! Wonderful customer service!
Sandra T.Excellent service given by sales representative he was very friendly and given very good instructions. I didn't remember his name. Please convey my thanks.
Kirankumar T.The guys on staff were friendly, efficient, and helpful. Great staff.
David T.Staff was excellent
Don T.Exceptional 5 stars service , they went out and beyond to make it easy and pleasant . Thank you this location have outstanding service .
Monika G.U-Haul is always fair and easy to deal with! This location in particular will go above and beyond to make sure you get a good deal & are happy with the service!
Travis S.Austin and his crew are top notch!
CANDICE M.So easy & customer service was great!
Jill J.We were told we could pick up the truck and auto transport at the nearest location. At the very last minute, they changed this and we had to drive 2.5 hours one way to pick up the auto transport. Then we received a call from the Uhaul to return the equipment a day earlier than we were told. We returned the equipment and we received notice we owed $156 for a gas fee. We received the truck with 1/4th tank. It is noted in the contract. We returned the tank with a 1/4th tank as well. Customer service wasn't any help (the number on the contract) they told us to call another number and the hold time was over an hour and they hung up on us. We also hired movers via the usual site and they confirmed and never showed up. Being 8 months pregnant and unable to lift anything, this was incredibly upsetting. I called the service line for this and sent a message and no one responded. I was on hold for hours. Why are these terrible people advertised, do you not look into the people you advertise? Terrible.
Heather L.Radio already came tuned to KUPD. I will absolutely be recommending them based on this alone
Robert D.Great service
Patrick C.The dolly I rented was not secure at all. The strap handle fell down every time we tried to move and the washing machine was falling off the dolly on every bump. Apart from the broken strap adjuster, the bottom of the dolly seems too shallow to really hold large appliances... thank God we didn't have to move a refrigerator.
Shan T.Great service
George G.They did a great job!
Tim H.Very helpful staff
Paul M.Went to the N Cave Creek Rd. location as the North Scottsdale location totally screwed up my previous day's reservation which then blew up a later and different equipment reservation. The manager was so disrespectful and did not take ownership of her mistake. The younger staff were kindly apologizing for her attitude, absolutely embarrassing/condescending behavior and poor customer service. All this after renting equipment many times and 3 storage units from them for thousands of $. They need to remove her ASAP and reinstate the prior manager. The N Cave Creek Rd/101 location was excellent and came with solutions and not compounding problems. They team was very professional and much appreciated.
Tim W.Always do a nice job!! Friendly staff, was greeted as soon as I walked through the door.
Steve S.Gas tank only had about 50 miles of range on it. Would have like a bit more to start. Otherwise no complaints - team did great!
Michael B.I rented numerous times from Austin @ a previous location. Austin is very professional. His uHaul facility is spotless inside and out. His employees are very helpful & courteous. I like this facility very much.
Thomas M.Great customer service from all three of the people that helped me today! They went over and above to help me, I highly recommend this location!
Sondra B.Fast efficient front desk and return fast. Friendly.
lillian R.Everything was great. Only issue was the loading ramp was difficult sliding back in. Otherwise, FANTASTIC customer service. Thank you.
Steve J.Although there are other branches closer to my house, I always come back to this one. I appreciate their service and the way they maintain their vehicles.
Sandra T.Austin's and Jenneses(sp?) were very professional and informative. RCARPIO
Randy C.Thank you !!!
WILLIAM S.Easy….
joseph W.It is virtually impossible to to make a lett hand turn ono Cave Greek Rd. from this location. Too dangerous.
Mervyn P.Employee are wonderful very helpful. I would recommend this location to everyone
David A.Always excellent service! Thank you to all U-Haul staff!
ALI G.Vehicle had 'oil change required' on display screen for entire rental, and bad idle symptoms.
WESLEY R.Great job
Jose V.At first the experience was frustrating because I reserved a van since Wednesday, I received a phone call confirming the reservation and was assured it would be ready. When I went to pick up the van they could not give me one because they were already reserved by someone else. No explanation. However, the young lady that helped me get a truck. Which was not what I wanted but it was better than nothing. She was very helpful. It was above average because of the customer service but frustrating because of your reservation system.
Leandro L.Quik and easy. Nice customer service.
Fitsum A.Great desk crew.
Rocky W.Wish there was reimbursement for rentals that are returned early
Vanessa G.I need to contact someone at UHaul regarding how to make my monthly payment for my storage units. 602-703-2795 John Young Johnnycarefree@hotmail.com
John Y. | First ImpressionsClean and climate controlled, only 2 miles from home, with good security system.
George W. | First ImpressionsThe staff at this location is excellent! They were always extremely kind and helpful to me and my sisters. We had to go through 2 storage units filled with our late father’s belongings, and Austin even gave us a 3rd unit for free for a month so we had room to sort without blocking the hallways. The staff here goes above and beyond, they are so nice! If we ever have storage needs in the Phoenix area again, we will definitely go back to this location. The facility was always clean & they even have a donation area near the doors, which is so convenient!
NICOLETTE S. | Overall ExperienceAmazing management!! First class location
Ronnie O. | Overall ExperienceVery spacious unit cleaned convenient and most of all was surprised to find a complimentary lock for my unit that was a nice surprise to me especially that I forgot to bring mine. So thank you so much for that.
AMALIA T. | First ImpressionsSo easy and fair pricing.
Karen L. | Online Move InAustin and the team were efficient and helpful. Got me in and out of the storage room with ease. Thanks!
JOE H. | First ImpressionsI’m sorry but I lost my optimism when these reasons were presented to me: 1) My unit was not what I reserved. 2) The unlock/securing-support does not function. I cannot use it without banging on it with a hammer. Difficult to lock my items & until it is fixed—NOT SURE HOW LONG YOU WILL DELAY THAT. 3) I am challenged with any loads I want to take there. 4) I still don’t know if this unit will be large enough since I lost significant space with the 30”+ diameter concrete post in the center! 5) Could not even get the climate-controlled unit I reserved! Your crew there did all they could to assist me. My dilemma with the unit closure not working is not their fault. Notes were made to alert me when a unit that I attempted to reserve becomes available. At that time I will decide if I want to pay movers AGAIN to move my items. Would YOU feel optimistic with these circumstances???
Char B. | First ImpressionsI rented unit on 11-13-2021 not 11-7-2021
Laurel C. | First ImpressionsGreat experience. Highly recommend!
Phillip P. | First ImpressionsJames was most helpful when my wife and I arrived from Chicago. I knew we and our belongings were in good hands. He set us up expeditiously so we could be on our way. Upon retrieving our belongings 4 months later, we needed to rent a truck and check out of our storage unit. Austin was extremely helpful and made us feel like we were the only customers that day!!! Thank you Cave Creek U-Haul!!!
Paul C. | Overall ExperienceThe staff was really nice and professional I would use you services again in the future
Katrina T. | Overall ExperienceWould you recommend this U-Haul storage facility to a friend? Yes, if the friend were rich.
jill w. | Overall ExperienceSuper helpful at this location after I dealt with a bunch of idiots at some of the other locations. These guys knew what they were doing!
Thomas L. | First ImpressionsThanks for making our move easy and convenient!
Michelle P. | First ImpressionsI sent a friend to pick up a key card for me because I was arriving after store hours and she told me the person who helped her was super rude and condescending and not really helpful at all. This location also charged me a month earlier than both what they were supposed to and what was confirmed online, causing a $36 overdraft fee and draining my bank account while I was already having money deposit issues. I’ve also tried contacting the general manager for the Cave Creek location multiple times and no one has gotten back to me on anything even when they deign to answer the phone. They take a message and the call is never returned. I don’t normally leave reviews, but I’m just really frustrated with my experience and that I’m basically being ignored.
Justine H. | First ImpressionsAustin and his team are always super helpful with all of my storage needs! It's so refreshing to see upbeat, friendly faces during such a stressful time such as moving. Shout out to Char too for helping me out in a pinch when things took an unexpected turn in my move! These guys take "A-Team" to a whole new level!! I will recommend the Cave Creek and the 101 location to all my friends and family for their moving needs.
Taylor R. | First ImpressionsJames was so very helpful and went out of his way to assist me, as I have never needed a storage facility before. He is an excellent representative of the U-Haul brand. I was very pleased with his company based outlook. Thank you, James!! Paul Cancialosi
Paul C. | First ImpressionsThis is easily one of the best locations in the phoenix valley and I would highly recommend it above other sites. Great staff, clean units, just great all-around service
Jordan E. | Online Move InAlways professional, great staff and always there to help
LYNDAROUX J. | First ImpressionsGive people more information when they sign up. Prorate more than half a month checkout.
Shane H. | Overall Experienceeasy access, great location, appreciate the use of carts. Highly recommend!
Paul S. | Online Move InThe girl that works there was most helpful. Answered all my question and was patient and kind. Two thumbs up!
Nathan P. | First ImpressionsWonderful experience. Staff went above and beyond and units were well kept. I would highly recommend!
Elizabeth Ann G. | Overall ExperienceAll good
Iris P. | Overall ExperienceI had 2 storages one in Anthem and one in the 101 and Cave creek. As I was moving out and the direct line to the storage was busy the online service respond I did ask for the dates it was due and after this they mix them up and I did move from the one I had more time and only few days of the other one . They will not give me extra time to stay and I have paid 20 days extra . It wasn’t my fault I have used your storage for 4 years, never late. Not happy as I had to move ASAP and had to pay for moving in such a short time.
Maria R. | Overall ExperienceImmaculate buildings
william a. | Overall ExperienceGreat Customer Service I would drive a long way to use this location again!
Dorothy G. | Overall ExperienceThank you for going above & beyond and accommodating us. As always we appreciate your excellent customer service and your o going support and understanding while I moved my small business. Thank you again.
LISA A. | Overall ExperienceHad to upgrade from 5x10 to 10x10 $200 because the 5x10 has a 36 inch door. Nobody seems to know or communicate the storage rules. Last storage I rented was $78 after tax and had a full 5 ft door so I didn't have extra space.
Shane H. | First ImpressionsThe staff here was amazing! They go the extra mile for you!
Dorothy G. | First ImpressionsGood value for the money.
david m. | First ImpressionsNice agents, very professional
Deshawn T. | Overall ExperienceMany needs over two months with a cross country move with storage, multiple truck rentals and tools. Great service .
ALEXANDER C. | Overall ExperienceWell lit, very clean. Team at U-Haul exceptional.
Leigh R. | Online Move InYour entire staff is wonderful and awesome to work with
David S. | Overall ExperienceUhaul top notch company. I use UHaul for all moving.
Anton K. | Overall ExperienceThe staff was very helpful and friendly.
luis s. | Overall ExperienceAbe was very Helpful!!!!! Very clean, easy access to our unit and carts were handy!!!
Holly R. | First ImpressionsI would like to thank Julia, Charlene, Nick. Anthony, James, Austin for excellent customer service with a smile. They were all knowledgeable and professional. Definitely made my short storage experience a blast. Bravo Zulu to that facility.
RODNEY J. | Overall ExperienceThanks to Anthony, James, Jay, Austin, Becky for there excellent professionalism, knowledge, and service with a smile. And the great conversations. Great crew!
RODNEY J. | First ImpressionsThe wait time at the counter was the only thing that could be improved.
Kyle R. | Overall ExperienceI appreciate the help & professionalism provided by Austin & Charlene.
Sandy H. | First ImpressionsCame in from out of state and I was stressed because I needed to find a storage unit fast with little money. The one month free gave me more than enough time to get my life back in order and get my stuff moved in, thank you.
Donald H. | Overall ExperienceThank you all
Jan C. | Overall ExperienceLighting was out.
Brenda G. | Overall ExperienceI would remt here again. It would be nice to see offers from you about discounts on first month move in when you are a new customer with no previous rental history to get the first month free. Its just too hard to come up with the rental agreement number from 3 momths ago right after you have moved. That was the only bummer. and it took time to look it up and caised atress way too much for the first month
Amber N. | Online Move InEverything that was agreed to was done. Everyone worked with us to meet our goals. It was a positive experience.
Evaristo P. | Overall ExperienceStaff moves at a turtle pace, they gave me cards that didn't' work more than once, I got charged a late fee and had to call and get that set up even though the initial person told me it would be auto withdrawn. Will not use U haul again! Not their equipment or their storage facilities.
Jill H. | Overall ExperienceAustin was very helpful and accommodating!
Richard K. | Online Move InI can’t say enough good things about Austin and is group of guys and gal!! They’re so fast, kind, thoughtful, and always take time to help and educate a customer on products. Everyone I have ever talked to has been wonderful, but James, Jay, and Emily have always been there offer guidance, recommendations, even lock assistance. You can’t go rent from Austin G and his team at Cave Creek & 101. They’re AMAZING and AWESOME!!
JENNIFER M. | First ImpressionsI received an email notification to remind me to pay my rent on time, so I went online and tried to set up an automatic payment with my credit card, but it said it was through a third party and they would charge a small fee to process my payments. Then I noticed I could set it up with my checking account and it was free, so I did that. I didn’t screen shot the final screen (my mistake) because it said I would get an email confirmation, but never received one. Then a few days later I got an email saying I had a late charge on my account and it then allowed me to set up automatic payments on my credit card for free. I went in and talked to a general manager and they didn’t do anything. So I closed my account and moved my stuff to another location. I’ll never use Uhaul again.
brittani l. | Overall ExperienceI believe the yellow paint on the parking lot for slope should not be so slippery as to make my foot slide down it as soon as it touched it causing my ankle to break and be dislocated and land me in a sitting position! It should be a rougher consistency so that a person can get a grip if they step on it!
Karen C. | Overall ExperienceNice facility. Only thing is. We paid our monthly rent on the 6th and moved out the 11th. No money back for the days not used. On our second unit we paid on the 25th and moved everything out the 18th with no money back for the days not used. Expensive. Love it but may need to choose a different storage next time. Employees were all wonderful though!
Kelsie H. | Overall ExperienceAustin is very professional and accommodating. He always goes the extra mile. Highly recommended.
RAMON M. | Overall ExperienceI wish I had his name. I think he’s the manager. But this gentleman was there every time I had to go by and was so helpful And friendly every time. You have a great employee!
Katrina M. | Overall ExperienceVery helpful employees and courteous l wish we had more people like them 👍
Alfredo R. | First ImpressionsLooks brand new and the employees are always friendly!!
Dawn W. | Overall ExperienceThis is the best in customer experience!
Stanley K. | First ImpressionsThey staff was kind, courteous and got me set up on the spot. It was a very emotional situation and that level of customer service was the gift I really needed.
Valerie P. | First ImpressionsAll the staff especially Christina were excellent, kind, polite and helpful. I rented a space for my mother while she lived with me. She just passed away this week and thus, I removed her personal items to my home. Thank you U Haul staff and yes everything was safe and clean. Sincerely, Cheryl Salomone for my mom Thelma Murphy
THELMA M. | Overall Experiencevery cooperative and good folks working there.
John C. | First ImpressionsVery friendly staff. Very helpful I would definitely recommend friends n family. Thank you
Maria C. | Overall ExperienceBEST SERVICE EXPERIENCE I HAVE HAD IN A LONG TIME
john g. | First ImpressionsSatisfied
Brad L. | First Impressionsnone
K.C.`S H. | Overall ExperienceFacility is clean and the move in was a lot easier than getting it all out of my house.
William G. | First ImpressionsGood job
Erick K. | Overall ExperienceBeen with you for years, and your service has always been excellent! Staff are very helpful.
CAM D. | Overall ExperienceI highly recommend this storage facility. The staff made all the difference, and they are all the nicest, friendliest, most useful group you will ever meet. Thank you for all your help!
FREDERIC D. | Overall ExperienceI had a very positive experience and Craig was exceptional!
Sharon B. | Overall ExperienceAmazing experience with Uhaul. Great staff!!
Eli B. | Overall ExperienceI had this unit for 10+ years, for 10+ years Ruth was the most amazing employee at this location. Always helpful, kind, and truly sets your business apart from the competition. Thank you Ruth!
SHANNON R. | Overall ExperienceThe facility, employees and the management of Cave Creek Location are awesome! The experience with the call center, couldn’t be Worse.
Dusan V. | Overall ExperienceWe had a very minor problem. We were not told we had to have a special lock. However, the problem was sorted out and we purchased the lock from storage personnel. There were no other problems.
Lorne P. | Overall ExperienceThe storage has always extremely well maintained. As a long term resident, I can tell She and her colleagues really care.
PETER H. | Overall ExperienceVery helpful and knowledgeable staff. Returning the truck and dolly was a breeze. Checking in for storage was just as pleasant.
Vidal S. | First ImpressionsEveryone at this location is very helpful and nice. I have a smooth services with them. From renting storage to rental truck, I had no trouble. Thanks guys! Keep up the good work👍
Rahila A. | Overall ExperienceCody and Stacey really helped me out though my moving fiasco. And they have been extremely helpful and friendly and they helped me fit my needs to my moving experience
thomas c. | Overall ExperienceBest customer service experience I've had in a long time anywhere. Really excellent staff.
Sarah B. | Overall ExperienceJames checked us in. He was great and very helpful. Uhaul needs to let customers speak to the location they are storing at!!! Moving to a different state with your entire life in a truck is very stres
Marcia J. | First ImpressionsWas a bit busy on Sunday morning however staff explained that it was the end of the month so traffic was heavier. Staff was efficient polite and helpful. Would definitely recommend
Richard l. | Overall ExperienceThe staff at Cave Creek U-Haul have always been professional, helpful and friendly. We will continue to use them for our future needs.
Kerry W. | Overall ExperienceFine service. I ended up renting two units.
Fred L. | First ImpressionsNone
patricia s. | Overall ExperienceThis U-Haul facility is well run and efficient. Courteous staff, easy to do business with, and good storage facilities. Would highly recommend.
bruce k. | Overall ExperienceI was unable to access my unit after hours. Very inconvenient how it is set up. I moved out on June 9th and was charged for the entire month. I was told the month to month was pro rated - not true!
Melody Y. | Overall ExperienceGreat customer service and couldn’t have asked for a better experience. Thank you.
Vicki S. | Overall ExperienceGood experience
Lorne P. | First ImpressionsWay too expensive. Especially since I rented a truck as well and no credit for checking out of my storage locker 2weeks early.
Mary K. | Overall ExperienceThe GM there is always incredibly helpful and nice to work with. His staff is also very polite and eager to help. We always use this location because of Craig and his top notch staff.
KARISSA M. | Overall ExperienceNo comment.
John T. | Overall ExperienceGreat service from this location
Jean v. | First ImpressionsStaff is always friendly and receptive. Have used them a dozen or more times and every time has been great!
Cari K. | Overall Experiencegreat staff
Patrick F. | Overall ExperienceEverything is good, BUT.. The way payment system set up is horrible. You can not pay even 1 day before due date, 4 days after due date you get charge very large late fee. It just simply WRONG
alex p. | Overall ExperienceBest customer service thanks to the whole team Craig, Cody, stacy, dawn,and christina
Cody N. | First ImpressionsGreat experience. Thank you!
Fabiano M. | Overall ExperienceNa
Christy L. | First ImpressionsAmazing service and frequently staff! Lilian helped us out big time in most expeditious and informative way. We will be back for sure!
Dusan V. | First ImpressionsGreat service! Thank you.
sally l. | Overall ExperienceThe assistant manager, Dawn, was so helpful and kind! It was a great experience and I would recommend this facility to anyone needing storage!
Susan M. | Overall ExperienceVery happy with your service.
Stephanie G. | Overall ExperienceWell maintained and clean storage facility.
MICHAEL B. | Overall ExperienceA very busy place. My attendant was very nice and patient.
Sharon M. | First ImpressionsU-Haul on Cave Creek was very helpful in several ways and made this stressful time more bearable.
Mary K. | First ImpressionsVery good experience.
DONNA H. | Overall ExperienceI have been useing this location for w years and everyone one of the staff has always been very helpful and courteous.
Veroncia R. | Overall ExperienceThank you for keeping a nice clean facility
Drew M. | Overall ExperienceI really appreciate how easy it was to rent the unit and also discontinue it. So fast!
Kelley R. | Overall ExperienceYour rental rates are way to expensive.
BRYANT G. | Overall ExperienceGood
Nathaniel G. | Overall ExperienceExcellent professional staff to work with.
Edward S. | Overall Experiencestaff is amazing
beau b. | Overall ExperienceExcellent experience
Karen M. | Overall ExperienceThe store staffs were really helpful and courteous.
Selvakumar P. | Overall ExperienceThe woman I dealt with (I cannot remember her name) was incredibly helpful. I had a great experience here.
Shey K. | Overall ExperienceLilia was amazing and so kind- and great at her job! all of the team members were super helpful and considerate in helping my solve my problem.
Vanessa R. | ReservationHad a great experience at this location, Ian in particular was very understanding, helpful, and knowledgeable. Everything was handled quickly and professionally.
Emma B. | Overall ExperienceEveryone there was helpful and kind!
Nicole S. | Overall ExperienceI had a great experience there the person that helped me a lot and as a great asset to your company is Ruth. Really appreciated her and I want help. Thank you Joe
JOSEPH M. | Overall ExperienceI had a great experience from day 1 until closing the staff was amazing especially Ruth. I thank all of you so much for keeping my personal belongings safe.
VALERIE P. | Overall ExperienceClean yes no issues. But rate increases happen too often. For what? Where is the need to continue to increase a couple of times a year. What additional service does U Haul provide to get more cash?
RICK I. | Overall ExperienceThe u box experience is very stressful, u can’t talk to same person when u have questions. The dates change without any warnings. Many people you talk to don’t know how the boxes actually work.
Allison N. | Overall ExperienceEveryone was helpful
Phyllis N. | Overall ExperienceI very much appreciate all the services and supplies that U-Haul provides; truck rentals, storage units, and packing needs. More importantly was the friendly and personal service. Thanks again, GMH
GARY MICHAEL H. | Overall ExperienceStaff was friendly & extremely helpful.
Noy P. | Overall ExperienceWonderful staff. Very helpful and personable, met all my needs and answered all my questions. Always ready to help. Great experience in renting trailers, and storage space.
Karen H. | Overall Experience