Customer Reviews for U-Haul Moving & Storage at Cave Creek

I appreciate the help & professionalism provided by Austin & Charlene.

Not a thing..flawless experience

Called the 800 number because I was having trouble with taking a picture. Lady was very helpful and quickly helped me by telling me what to do since I could net complete process online. You guys have great workers. This is the best company in the USA. I BWI should all companies I were run as efficiently as UHaul is. You should be proud.

best experience of the trip.

Came in from out of state and I was stressed because I needed to find a storage unit fast with little money. The one month free gave me more than enough time to get my life back in order and get my stuff moved in, thank you.

Thank you all

All great. Thx.

I returned the truck at 11pm and could not get the after hours dropoff on the phone to work. Kept getting a message that another app was interfering with Chrome. Was tired and gave up.

Easy process to reserve the equipment. Was in and out quickly for the pick up and return. On-site staff was very attentive and helpful with my questions.

So much for the "Touchless Check in". I entered all the information on the website and the location said I still had to go in and sign and insert my credit card. The CC machine was capable of using the "TAP", but he said if I use it, he would have to "reenter" all the information again. this is DUMB, especially in the age of COVID-19. Un til you guys get your "stuff" in order. I'll not come back, and will post reviews of this transaction. VERY UNSAFE

Fast and Friendly

I liked the experience. The person working the desk was prompt and efficient. Did a nice job of hooking up the trailer. If every experience was like this the world would be a better place.

The best Uhaul facility I've ever dealt with. Highly recommended.

Lighting was out.

The app didn't work well, it basically was slow & terrible. It would have been easier & faster to do it in person. Truck had 185K miles on it and didn't run well. People the facility were great .

I have mentioned this before with u-haul vehicles:the inside of the windshield needs to be cleaned!!! Very difficult and dangerous to have the inside dirty when driving into the sunset. Very bad glare problem. This particular vehicle needs the wiper on the driver's side replaced, upon trying to clear the view it just smired. The other thing, upon arriving to return the trailer discovered the front tire if my vehicle was no longer strapped down. The straps had fallen off still connected but fell off tire. I believe the possibly straps were not completely over top if tire. Fortunately no miss hap and no damage.

I love the employees at this location. Have used their services several times. Always very helpful and attentive.

Austin,Thanks for all the Great service you provide. Also a big pat on the back to your Crew. Thanks Juan Cruz

The interior and exterior photos of the van were old and not taken right before I picked up the van. I took photos and noted that prior to leaving and submitted them online as instructed with your online “check out.” The 1 staff member inside did not have his face mask over his nose and the 1 other customer inside had no mask on and was not asked to put one on: unsafe & unacceptable!

Nothing to change. Employees were very helping and friendly amazing customer service.

I would remt here again. It would be nice to see offers from you about discounts on first month move in when you are a new customer with no previous rental history to get the first month free. Its just too hard to come up with the rental agreement number from 3 momths ago right after you have moved. That was the only bummer. and it took time to look it up and caised atress way too much for the first month

The price of renting a moving truck is misleading. One does not think about the cost per mile as additional. With a rental, the advertised price is $29.95 yet when all is said and done, the total cost for me ended up being over $60 AND I still had to get gas!!!

The team at the Cave Creek location were wonderful. Took care of us, problem solvers and friendly. We had an equipment problem and they located an emergency truck and we swapped out and it was quick. Very good experience with this rental and location.

The trailer worked fine. It was not clean when I picked it up. had a bunch of gravel inside. Otherwise it was fine.

Worked great!

The young guy who I returned my trucks to two different rentals was absolutely AMAZING.. caring considerate well mannered and all around great guy! BUT on those two rental occasions the guy who rented the truck and van to me was on the verge of rude! Not welcoming .. kinda like he was just there for the paycheck and not for the customer.. I had to ask if my furniture dolly was in the truck(which it wasn't) I had to carry it to the truck and put it in myself.. so I must say the morning guys either need more sleep or a customer service tracing class!! The evening check in guys that I have had dealings with have been rock stars!! Even after working my butt off in the sun and heat moving mine and my elderly mom's stuff to storage I was greeted so kind that I drove home with a smile and on the second night of being greeted by the same young man we laughed shared jokes about moving.. just made the end of a long day of slaving away light and funny!! He even recognized my that second night and I had forgotten to grab my car keys in the fish to get back and told me to go get them.. relax it will be ok!! Fabulous employee Cave Creek uhaul!!

Stay kind and clean and they will come!!

Great staff all willing to help and very courteous :)

Everything that was agreed to was done. Everyone worked with us to meet our goals. It was a positive experience.

Very PROFESSIONAL

Very helpful here. Janes was awesome and was able to fix the reservation for us. We ordered both the truck and auto hauler A week earlier for pick up here and A few hours before we are picking up we were called to let us know they don't have the Auto hauler. Not cool Had to get truck first then drive an hour to pick up auto hauler it was Already getting dark. They did not put it under the canopy with lights when they hooked it up. We have never hauled a trailer before. This took another hour or so to get done so we were delayed on our mission When we got to our location we stoped at another uhaul and they told us the chains were not hooked up right. We didn't touch anything. David, in Rancho Santa Margarita ca fixed it for us. Thank god we didn't have the auto on it yet. It could have been a nightmare. Don't think we want to rent a trailer ever again.

Very clean and welcoming.

Alls well

No suggestions.

Owner of this place helped us and the service was fast, helpful, and thorough. Lots of small details done exceptionally well like the return process. Really impressed.

The van was clean, easy to srive and comfortable. We set up the “curbside” pickup. I forgot my id but had the logon & password. So, I signed in on my husband's pc. But your system then sent an email to MY phone in order to give me access. So, I couldn't get into your system to activate my pickup. Rethink your process!!!

I have Always had great service from this location! That's why I keep Going back there!!!

Not a thing

Encourage the customers to utilize the app to get help moving. We used their services on day two and were very pleased with the ease of setting up the services last minute and the quality of their service.

Everything was great, on returning my equipment i noticed a customer left his rental trailer in the middle of the patway. Not a big deal for someone who can reverse their rental back in place, but for other families who don't have experience this might be an issue. Overall uhaul has been amazing and a true lifesaver when needed. Fivestars from my family and I 🌟🌟🌟🌟🌟

Quick check out and check in. Everyone was professional and pleasant.

Some sanitation procedures between rentals?

Website should show that checking in on-line will take 30 minutes. I had no idea it would take that long. I would have came a bit earlier if I had known.

Fast and courteous service.

Friendly staff super nice accommodating I'm renting again tomorrow..

Employees very knowledgeable and PROFESSIONAL

Great group of employees, both picking up and checking in. Truck was older, 180,000 miles but clean and well maintained.

Checked in by phone. Went well. 20 moving pads I reserved were not in the truck. The truck itself was very clean and ran great! Easy return with excellent customer service.

Excellent customer service!

Staff moves at a turtle pace, they gave me cards that didn't' work more than once, I got charged a late fee and had to call and get that set up even though the initial person told me it would be auto withdrawn. Will not use U haul again! Not their equipment or their storage facilities.

Have somebody at the ready to check you in when returning

Main,thing is the highway construction that makes it diffucult,to access.. We live in the area so we know how to,get around it to get to the Uhaul center.

Terrible customer service and they charged me more than i was suppised to be charged FUCK UHAUL

Customer Service was horrible, I hate when people talk to me but don't look at me, I don't need eye to eye contact but at least look up when your asking me questions. Then when he assigned me my truck, he just pointed to where it was in a field of 20 trucks, never got up. Then I couldn't find it. Another 10 minutes lost. I had to go back in the office and tell him I couldn't find it. So he finally got up and opened the door and pointed to it. Thanks for the energy. I sat in the truck and started it and there was a message, “”RR tire low, inflate.” I went to look and it WAS FLAT!! I thought U-Haul inspected every vehicle before you rented it. A flat tire??? Are you kidding me? What if I had driven off the lot before I saw the message??? I had to go back in again and complete more paperwork while he reminded The truck was scheduled for another family at 1:00 pm that day and a late fee might be applied if I wasn't back in time. Are you kidding me?? Worst customer service ever!!! And the inside of the truck I did finally get was disgusting. Just horrible all around. I'll find someone else to help me in my moving needs. Worst experience ever all around.

I was charged $100 more than what I was told I would pay, even after signing paperwork that had the TOTAL amount that would need to be paid. Absolute scam!

Nothing. The people were great!

NOTHING❗️❗️❗️

The VERY NEXT DAY I had my privacy information COMPRIMISED EMAIL & PHONE number used by someone in Colorado to rent an auto trailer. I call U-Haul and the lady Carrie says "sometimes that happens if they leave the information on the screen" except I rented at a physical location in AZ!!!! I had to call the bank and put a block on my debit card which cost an additional $5.00 for replacement!!! is U-haul going to compensate me? I mean for crying out loud, why isn't the screen automatically cleared? Now this guy Daniel Mondragon (I think it was, I can look at the email) has all my personal info! He can be some kind of axe murder for all I know! NOT HAPPY!!!

I have had nothing but great experiences with this U Haul location and cannot think of anything that they could improve. My experience with James and the other employees was phenomenal! Great job!

James was really friendly and helpful

Austin was very helpful and accommodating!

I can’t say enough good things about Austin and is group of guys and gal!! They’re so fast, kind, thoughtful, and always take time to help and educate a customer on products. Everyone I have ever talked to has been wonderful, but James, Jay, and Emily have always been there offer guidance, recommendations, even lock assistance. You can’t go rent from Austin G and his team at Cave Creek & 101. They’re AMAZING and AWESOME!!

I received an email notification to remind me to pay my rent on time, so I went online and tried to set up an automatic payment with my credit card, but it said it was through a third party and they would charge a small fee to process my payments. Then I noticed I could set it up with my checking account and it was free, so I did that. I didn’t screen shot the final screen (my mistake) because it said I would get an email confirmation, but never received one. Then a few days later I got an email saying I had a late charge on my account and it then allowed me to set up automatic payments on my credit card for free. I went in and talked to a general manager and they didn’t do anything. So I closed my account and moved my stuff to another location. I’ll never use Uhaul again.

I believe the yellow paint on the parking lot for slope should not be so slippery as to make my foot slide down it as soon as it touched it causing my ankle to break and be dislocated and land me in a sitting position! It should be a rougher consistency so that a person can get a grip if they step on it!

Nice facility. Only thing is. We paid our monthly rent on the 6th and moved out the 11th. No money back for the days not used. On our second unit we paid on the 25th and moved everything out the 18th with no money back for the days not used. Expensive. Love it but may need to choose a different storage next time. Employees were all wonderful though!

Austin is very professional and accommodating. He always goes the extra mile. Highly recommended.

I wish I had his name. I think he’s the manager. But this gentleman was there every time I had to go by and was so helpful And friendly every time. You have a great employee!

Very helpful employees and courteous l wish we had more people like them 👍

Looks brand new and the employees are always friendly!!

This is the best in customer experience!

They staff was kind, courteous and got me set up on the spot. It was a very emotional situation and that level of customer service was the gift I really needed.

All the staff especially Christina were excellent, kind, polite and helpful. I rented a space for my mother while she lived with me. She just passed away this week and thus, I removed her personal items to my home. Thank you U Haul staff and yes everything was safe and clean. Sincerely, Cheryl Salomone for my mom Thelma Murphy

very cooperative and good folks working there.

Very friendly staff. Very helpful I would definitely recommend friends n family. Thank you

BEST SERVICE EXPERIENCE I HAVE HAD IN A LONG TIME

Satisfied

none

Facility is clean and the move in was a lot easier than getting it all out of my house.

Good job

Been with you for years, and your service has always been excellent! Staff are very helpful.

I highly recommend this storage facility. The staff made all the difference, and they are all the nicest, friendliest, most useful group you will ever meet. Thank you for all your help!

I had a very positive experience and Craig was exceptional!

Amazing experience with Uhaul. Great staff!!

I had this unit for 10+ years, for 10+ years Ruth was the most amazing employee at this location. Always helpful, kind, and truly sets your business apart from the competition. Thank you Ruth!

The facility, employees and the management of Cave Creek Location are awesome! The experience with the call center, couldn’t be Worse.

We had a very minor problem. We were not told we had to have a special lock. However, the problem was sorted out and we purchased the lock from storage personnel. There were no other problems.

The storage has always extremely well maintained. As a long term resident, I can tell She and her colleagues really care.

Very helpful and knowledgeable staff. Returning the truck and dolly was a breeze. Checking in for storage was just as pleasant.

Everyone at this location is very helpful and nice. I have a smooth services with them. From renting storage to rental truck, I had no trouble. Thanks guys! Keep up the good work👍

Cody and Stacey really helped me out though my moving fiasco. And they have been extremely helpful and friendly and they helped me fit my needs to my moving experience

Best customer service experience I've had in a long time anywhere. Really excellent staff.

James checked us in. He was great and very helpful. Uhaul needs to let customers speak to the location they are storing at!!! Moving to a different state with your entire life in a truck is very stres

Was a bit busy on Sunday morning however staff explained that it was the end of the month so traffic was heavier. Staff was efficient polite and helpful. Would definitely recommend

The staff at Cave Creek U-Haul have always been professional, helpful and friendly. We will continue to use them for our future needs.

Fine service. I ended up renting two units.

None

This U-Haul facility is well run and efficient. Courteous staff, easy to do business with, and good storage facilities. Would highly recommend.

I was unable to access my unit after hours. Very inconvenient how it is set up. I moved out on June 9th and was charged for the entire month. I was told the month to month was pro rated - not true!

Great customer service and couldn’t have asked for a better experience. Thank you.

Good experience

Way too expensive. Especially since I rented a truck as well and no credit for checking out of my storage locker 2weeks early.

The GM there is always incredibly helpful and nice to work with. His staff is also very polite and eager to help. We always use this location because of Craig and his top notch staff.

No comment.

Great service from this location

Staff is always friendly and receptive. Have used them a dozen or more times and every time has been great!

great staff

Everything is good, BUT.. The way payment system set up is horrible. You can not pay even 1 day before due date, 4 days after due date you get charge very large late fee. It just simply WRONG

Best customer service thanks to the whole team Craig, Cody, stacy, dawn,and christina

Great experience. Thank you!

Na

Amazing service and frequently staff! Lilian helped us out big time in most expeditious and informative way. We will be back for sure!

Great service! Thank you.

The assistant manager, Dawn, was so helpful and kind! It was a great experience and I would recommend this facility to anyone needing storage!

Very happy with your service.

Well maintained and clean storage facility.

A very busy place. My attendant was very nice and patient.

U-Haul on Cave Creek was very helpful in several ways and made this stressful time more bearable.

Very good experience.

I have been useing this location for w years and everyone one of the staff has always been very helpful and courteous.

Thank you for keeping a nice clean facility

I really appreciate how easy it was to rent the unit and also discontinue it. So fast!

Your rental rates are way to expensive.

Good

Excellent professional staff to work with.

staff is amazing

Excellent experience

The store staffs were really helpful and courteous.

The woman I dealt with (I cannot remember her name) was incredibly helpful. I had a great experience here.

Lilia was amazing and so kind- and great at her job! all of the team members were super helpful and considerate in helping my solve my problem.

Had a great experience at this location, Ian in particular was very understanding, helpful, and knowledgeable. Everything was handled quickly and professionally.

Everyone there was helpful and kind!

I had a great experience there the person that helped me a lot and as a great asset to your company is Ruth. Really appreciated her and I want help. Thank you Joe

I had a great experience from day 1 until closing the staff was amazing especially Ruth. I thank all of you so much for keeping my personal belongings safe.

Clean yes no issues. But rate increases happen too often. For what? Where is the need to continue to increase a couple of times a year. What additional service does U Haul provide to get more cash?

The u box experience is very stressful, u can’t talk to same person when u have questions. The dates change without any warnings. Many people you talk to don’t know how the boxes actually work.

Everyone was helpful

I very much appreciate all the services and supplies that U-Haul provides; truck rentals, storage units, and packing needs. More importantly was the friendly and personal service. Thanks again, GMH

Staff was friendly & extremely helpful.

Wonderful staff. Very helpful and personable, met all my needs and answered all my questions. Always ready to help. Great experience in renting trailers, and storage space.