Customer Reviews for U-Haul Moving & Storage at Cave Creek

6,249 reviews

20618 N Cave Creek Rd   Phoenix, AZ 85024
(Cave Creek and the 101)

(602) 765-9600

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 765-9600

20618 N Cave Creek Rd
Phoenix, AZ 85024
(Cave Creek and the 101)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Excellent drop off experience!

Brenda H. 
Rating:
5.0

Clerk was excellent

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Alys C. 
Rating:
5.0

Great staff. Efficient process

James K. 
Rating:
5.0

I can't think of a thing

john G. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Friendly and knowledgeable help. The person that helped was from another store filling in and was great!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

jerry T. 
Rating:
5.0

Customer did not leave a comment.

charles D. 
Rating:
5.0

Friendly staff, easy pick up and drop off, reasonable pricing

Sarah L. 
Rating:
5.0

You are doing great! Wonderful customer service!

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Tricia B. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Excellent service given by sales representative he was very friendly and given very good instructions. I didn't remember his name. Please convey my thanks.

Kirankumar T. 
Rating:
5.0

The guys on staff were friendly, efficient, and helpful. Great staff.

David T. 
Rating:
5.0

Staff was excellent

Don T. 
Rating:
5.0

Exceptional 5 stars service , they went out and beyond to make it easy and pleasant . Thank you this location have outstanding service .

Monika G. 
Rating:
5.0

U-Haul is always fair and easy to deal with! This location in particular will go above and beyond to make sure you get a good deal & are happy with the service!

Travis S. 
Rating:
5.0

Austin and his crew are top notch!

CANDICE M. 
Rating:
5.0

Customer did not leave a comment.

Brad U. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

So easy & customer service was great!

Jill J. 
Rating:
2.0

We were told we could pick up the truck and auto transport at the nearest location. At the very last minute, they changed this and we had to drive 2.5 hours one way to pick up the auto transport. Then we received a call from the Uhaul to return the equipment a day earlier than we were told. We returned the equipment and we received notice we owed $156 for a gas fee. We received the truck with 1/4th tank. It is noted in the contract. We returned the tank with a 1/4th tank as well. Customer service wasn't any help (the number on the contract) they told us to call another number and the hold time was over an hour and they hung up on us. We also hired movers via the usual site and they confirmed and never showed up. Being 8 months pregnant and unable to lift anything, this was incredibly upsetting. I called the service line for this and sent a message and no one responded. I was on hold for hours. Why are these terrible people advertised, do you not look into the people you advertise? Terrible.

Heather L. 
Rating:
5.0

Customer did not leave a comment.

Chuck V. 
Rating:
5.0

Radio already came tuned to KUPD. I will absolutely be recommending them based on this alone

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Danita S. 
Rating:
5.0

Customer did not leave a comment.

Danita S. 
Rating:
5.0

Great service

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

The dolly I rented was not secure at all. The strap handle fell down every time we tried to move and the washing machine was falling off the dolly on every bump. Apart from the broken strap adjuster, the bottom of the dolly seems too shallow to really hold large appliances... thank God we didn't have to move a refrigerator.

Shan T. 
Rating:
5.0

Great service

George G. 
Rating:
5.0

Customer did not leave a comment.

Bradley L. 
Rating:
5.0

They did a great job!

Tim H. 
Rating:
4.0

Very helpful staff

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
5.0

Went to the N Cave Creek Rd. location as the North Scottsdale location totally screwed up my previous day's reservation which then blew up a later and different equipment reservation. The manager was so disrespectful and did not take ownership of her mistake. The younger staff were kindly apologizing for her attitude, absolutely embarrassing/condescending behavior and poor customer service. All this after renting equipment many times and 3 storage units from them for thousands of $. They need to remove her ASAP and reinstate the prior manager. The N Cave Creek Rd/101 location was excellent and came with solutions and not compounding problems. They team was very professional and much appreciated.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Alyssa B. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
3.0

Customer did not leave a comment.

Julia C. 
Rating:
5.0

Customer did not leave a comment.

Joyce J. 
Rating:
5.0

Always do a nice job!! Friendly staff, was greeted as soon as I walked through the door.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE R. 
Rating:
5.0

Gas tank only had about 50 miles of range on it. Would have like a bit more to start. Otherwise no complaints - team did great!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

I rented numerous times from Austin @ a previous location. Austin is very professional. His uHaul facility is spotless inside and out. His employees are very helpful & courteous. I like this facility very much.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Terry Gilbert S. 
Rating:
5.0

Great customer service from all three of the people that helped me today! They went over and above to help me, I highly recommend this location!

Sondra B. 
Rating:
5.0

Fast efficient front desk and return fast. Friendly.

lillian R. 
Rating:
5.0

Everything was great. Only issue was the loading ramp was difficult sliding back in. Otherwise, FANTASTIC customer service. Thank you.

Steve J. 
Rating:
5.0

Customer did not leave a comment.

nicole M. 
Rating:
5.0

Although there are other branches closer to my house, I always come back to this one. I appreciate their service and the way they maintain their vehicles.

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Austin's and Jenneses(sp?) were very professional and informative. RCARPIO

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Thank you !!!

WILLIAM S. 
Rating:
5.0

Easy….

joseph W. 
Rating:
1.0

It is virtually impossible to to make a lett hand turn ono Cave Greek Rd. from this location. Too dangerous.

Mervyn P. 
Rating:
5.0

Employee are wonderful very helpful. I would recommend this location to everyone

David A. 
Rating:
5.0

Customer did not leave a comment.

Beth Y. 
Rating:
5.0

Always excellent service! Thank you to all U-Haul staff!

ALI G. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
4.0

Vehicle had 'oil change required' on display screen for entire rental, and bad idle symptoms.

WESLEY R. 
Rating:
5.0

Customer did not leave a comment.

PAULINE S. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

jim N. 
Rating:
5.0

Customer did not leave a comment.

julie B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Gilbert G. 
Rating:
4.0

Great job

Jose V. 
Rating:
4.0

At first the experience was frustrating because I reserved a van since Wednesday, I received a phone call confirming the reservation and was assured it would be ready. When I went to pick up the van they could not give me one because they were already reserved by someone else. No explanation. However, the young lady that helped me get a truck. Which was not what I wanted but it was better than nothing. She was very helpful. It was above average because of the customer service but frustrating because of your reservation system.

Leandro L. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
5.0

Quik and easy. Nice customer service.

Fitsum A. 
Rating:
5.0

Customer did not leave a comment.

Marisol S. 
Rating:
5.0

Great desk crew.

Rocky W. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

lawrence c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SKYLER P.  |  Overall Experience 
Rating:
5.0

Wish there was reimbursement for rentals that are returned early

Vanessa G. 
Rating:
2.0

Found woman's makeup and what looked to be drug use. Burnt aluminum etc. I know this is not usual but I did have my nephew in the truck.

kris F. 
Rating:
5.0

Even though the equipment I reserved wasn't available the team did a great job getting me a different trailer, loaning me a tow hitch and they were very professional. James went above and beyond helping me. I appreciate the service they provided.

David B. 
Rating:
4.0

Trailer was fine but leaked in The rain.

Jonathan H. 
Rating:
1.0

The vehicle was poorly maintained. Tire was low and truck kept stalling while accelerating. Was not allowed to drop off at closer, in town location and customer service was horrible.

Nichol D. 
Rating:
5.0

Customer did not leave a comment.

Victoria H. 
Rating:
5.0

Customer did not leave a comment.

Scott Y. 
Rating:
3.0

Customer did not leave a comment.

THOMAS B. 
Rating:
1.0

Customer did not leave a comment.

Zachary R. 
Rating:
5.0

Customer did not leave a comment.

LAWONA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott M.  |  First Impressions 
Rating:
4.0

I need to contact someone at UHaul regarding how to make my monthly payment for my storage units. 602-703-2795 John Young Johnnycarefree@hotmail.com

John Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shannon s.  |  Overall Experience 
Rating:
5.0

Clean and climate controlled, only 2 miles from home, with good security system.

George W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janene G.  |  Overall Experience 
Rating:
5.0

The staff at this location is excellent! They were always extremely kind and helpful to me and my sisters. We had to go through 2 storage units filled with our late father’s belongings, and Austin even gave us a 3rd unit for free for a month so we had room to sort without blocking the hallways. The staff here goes above and beyond, they are so nice! If we ever have storage needs in the Phoenix area again, we will definitely go back to this location. The facility was always clean & they even have a donation area near the doors, which is so convenient!

NICOLETTE S.  |  Overall Experience 
Rating:
5.0

Amazing management!! First class location

Ronnie O.  |  Overall Experience 
Rating:
5.0

Very spacious unit cleaned convenient and most of all was surprised to find a complimentary lock for my unit that was a nice surprise to me especially that I forgot to bring mine. So thank you so much for that.

AMALIA T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALLA S.  |  Overall Experience 
Rating:
5.0

So easy and fair pricing.

Karen L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VIJAY M.  |  Overall Experience 
Rating:
5.0

Austin and the team were efficient and helpful. Got me in and out of the storage room with ease. Thanks!

JOE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heath C.  |  Overall Experience 
Rating:
3.0

I’m sorry but I lost my optimism when these reasons were presented to me: 1) My unit was not what I reserved. 2) The unlock/securing-support does not function. I cannot use it without banging on it with a hammer. Difficult to lock my items & until it is fixed—NOT SURE HOW LONG YOU WILL DELAY THAT. 3) I am challenged with any loads I want to take there. 4) I still don’t know if this unit will be large enough since I lost significant space with the 30”+ diameter concrete post in the center! 5) Could not even get the climate-controlled unit I reserved! Your crew there did all they could to assist me. My dilemma with the unit closure not working is not their fault. Notes were made to alert me when a unit that I attempted to reserve becomes available. At that time I will decide if I want to pay movers AGAIN to move my items. Would YOU feel optimistic with these circumstances???

Char B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MERIDETH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin F.  |  Overall Experience 
Rating:
5.0

I rented unit on 11-13-2021 not 11-7-2021

Laurel C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLINTON C.  |  Overall Experience 
Rating:
5.0

Great experience. Highly recommend!

Phillip P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle P.  |  Overall Experience 
Rating:
5.0

James was most helpful when my wife and I arrived from Chicago. I knew we and our belongings were in good hands. He set us up expeditiously so we could be on our way. Upon retrieving our belongings 4 months later, we needed to rent a truck and check out of our storage unit. Austin was extremely helpful and made us feel like we were the only customers that day!!! Thank you Cave Creek U-Haul!!!

Paul C.  |  Overall Experience 
Rating:
5.0

The staff was really nice and professional I would use you services again in the future

Katrina T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES S.  |  Overall Experience 
Rating:
3.0

Would you recommend this U-Haul storage facility to a friend? Yes, if the friend were rich.

jill w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris b.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KEVIN Y.  |  First Impressions 
Rating:
5.0

Super helpful at this location after I dealt with a bunch of idiots at some of the other locations. These guys knew what they were doing!

Thomas L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SKYLER P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Belinda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia M.  |  Overall Experience 
Rating:
5.0

Thanks for making our move easy and convenient!

Michelle P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MANUEL P.  |  First Impressions 
Rating:
2.0

I sent a friend to pick up a key card for me because I was arriving after store hours and she told me the person who helped her was super rude and condescending and not really helpful at all. This location also charged me a month earlier than both what they were supposed to and what was confirmed online, causing a $36 overdraft fee and draining my bank account while I was already having money deposit issues. I’ve also tried contacting the general manager for the Cave Creek location multiple times and no one has gotten back to me on anything even when they deign to answer the phone. They take a message and the call is never returned. I don’t normally leave reviews, but I’m just really frustrated with my experience and that I’m basically being ignored.

Justine H.  |  First Impressions 
Rating:
5.0

Austin and his team are always super helpful with all of my storage needs! It's so refreshing to see upbeat, friendly faces during such a stressful time such as moving. Shout out to Char too for helping me out in a pinch when things took an unexpected turn in my move! These guys take "A-Team" to a whole new level!! I will recommend the Cave Creek and the 101 location to all my friends and family for their moving needs.

Taylor R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HERBERT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan Z.  |  Overall Experience 
Rating:
5.0

James was so very helpful and went out of his way to assist me, as I have never needed a storage facility before. He is an excellent representative of the U-Haul brand. I was very pleased with his company based outlook. Thank you, James!! Paul Cancialosi

Paul C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELLE E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARITA R.  |  Overall Experience 
Rating:
5.0

This is easily one of the best locations in the phoenix valley and I would highly recommend it above other sites. Great staff, clean units, just great all-around service

Jordan E.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Heidi R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

vincent w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WADE S.  |  First Impressions 
Rating:
5.0

Always professional, great staff and always there to help

LYNDAROUX J.  |  First Impressions 
Rating:
1.0

Give people more information when they sign up. Prorate more than half a month checkout.

Shane H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARITA R.  |  First Impressions 
Rating:
5.0

easy access, great location, appreciate the use of carts. Highly recommend!

Paul S.  |  Online Move In 
Rating:
5.0

The girl that works there was most helpful. Answered all my question and was patient and kind. Two thumbs up!

Nathan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

irene k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES J.  |  Overall Experience 
Rating:
5.0

Wonderful experience. Staff went above and beyond and units were well kept. I would highly recommend!

Elizabeth Ann G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance D.  |  First Impressions 
Rating:
5.0

All good

Iris P.  |  Overall Experience 
Rating:
3.0

I had 2 storages one in Anthem and one in the 101 and Cave creek. As I was moving out and the direct line to the storage was busy the online service respond I did ask for the dates it was due and after this they mix them up and I did move from the one I had more time and only few days of the other one . They will not give me extra time to stay and I have paid 20 days extra . It wasn’t my fault I have used your storage for 4 years, never late. Not happy as I had to move ASAP and had to pay for moving in such a short time.

Maria R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie H.  |  Overall Experience 
Rating:
5.0

Immaculate buildings

william a.  |  Overall Experience 
Rating:
5.0

Great Customer Service I would drive a long way to use this location again!

Dorothy G.  |  Overall Experience 
Rating:
5.0

Thank you for going above & beyond and accommodating us. As always we appreciate your excellent customer service and your o going support and understanding while I moved my small business. Thank you again.

LISA A.  |  Overall Experience 
Rating:
2.0

Had to upgrade from 5x10 to 10x10 $200 because the 5x10 has a 36 inch door. Nobody seems to know or communicate the storage rules. Last storage I rented was $78 after tax and had a full 5 ft door so I didn't have extra space.

Shane H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william a.  |  First Impressions 
Rating:
5.0

The staff here was amazing! They go the extra mile for you!

Dorothy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elelizabeth f.  |  First Impressions 
Rating:
5.0

Good value for the money.

david m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Glenn B.  |  Overall Experience 
Rating:
5.0

Nice agents, very professional

Deshawn T.  |  Overall Experience 
Rating:
5.0

Many needs over two months with a cross country move with storage, multiple truck rentals and tools. Great service .

ALEXANDER C.  |  Overall Experience 
Rating:
5.0

Well lit, very clean. Team at U-Haul exceptional.

Leigh R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES E.  |  Overall Experience 
Rating:
5.0

Your entire staff is wonderful and awesome to work with

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diane M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  Overall Experience 
Rating:
5.0

Uhaul top notch company. I use UHaul for all moving.

Anton K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bynum B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER C.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly.

luis s.  |  Overall Experience 
Rating:
5.0

Abe was very Helpful!!!!! Very clean, easy access to our unit and carts were handy!!!

Holly R.  |  First Impressions 
Rating:
5.0

I would like to thank Julia, Charlene, Nick. Anthony, James, Austin for excellent customer service with a smile. They were all knowledgeable and professional. Definitely made my short storage experience a blast. Bravo Zulu to that facility.

RODNEY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim C.  |  Overall Experience 
Rating:
5.0

Thanks to Anthony, James, Jay, Austin, Becky for there excellent professionalism, knowledge, and service with a smile. And the great conversations. Great crew!

RODNEY J.  |  First Impressions 
Rating:
4.0

The wait time at the counter was the only thing that could be improved.

Kyle R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenn B.  |  First Impressions 
Rating:
5.0

I appreciate the help & professionalism provided by Austin & Charlene.

Sandy H.  |  First Impressions 
Rating:
5.0

Came in from out of state and I was stressed because I needed to find a storage unit fast with little money. The one month free gave me more than enough time to get my life back in order and get my stuff moved in, thank you.

Donald H.  |  Overall Experience 
Rating:
5.0

Thank you all

Jan C.  |  Overall Experience 
Rating:
4.0

Lighting was out.

Brenda G.  |  Overall Experience 
Rating:
5.0

I would remt here again. It would be nice to see offers from you about discounts on first month move in when you are a new customer with no previous rental history to get the first month free. Its just too hard to come up with the rental agreement number from 3 momths ago right after you have moved. That was the only bummer. and it took time to look it up and caised atress way too much for the first month

Amber N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

Everything that was agreed to was done. Everyone worked with us to meet our goals. It was a positive experience.

Evaristo P.  |  Overall Experience 
Rating:
2.0

Staff moves at a turtle pace, they gave me cards that didn't' work more than once, I got charged a late fee and had to call and get that set up even though the initial person told me it would be auto withdrawn. Will not use U haul again! Not their equipment or their storage facilities.

Jill H.  |  Overall Experience 
Rating:
5.0

Austin was very helpful and accommodating!

Richard K.  |  Online Move In 
Rating:
5.0

I can’t say enough good things about Austin and is group of guys and gal!! They’re so fast, kind, thoughtful, and always take time to help and educate a customer on products. Everyone I have ever talked to has been wonderful, but James, Jay, and Emily have always been there offer guidance, recommendations, even lock assistance. You can’t go rent from Austin G and his team at Cave Creek & 101. They’re AMAZING and AWESOME!!

JENNIFER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy F.  |  Overall Experience 
Rating:
1.0

I received an email notification to remind me to pay my rent on time, so I went online and tried to set up an automatic payment with my credit card, but it said it was through a third party and they would charge a small fee to process my payments. Then I noticed I could set it up with my checking account and it was free, so I did that. I didn’t screen shot the final screen (my mistake) because it said I would get an email confirmation, but never received one. Then a few days later I got an email saying I had a late charge on my account and it then allowed me to set up automatic payments on my credit card for free. I went in and talked to a general manager and they didn’t do anything. So I closed my account and moved my stuff to another location. I’ll never use Uhaul again.

brittani l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel C.  |  Overall Experience 
Rating:
5.0

I believe the yellow paint on the parking lot for slope should not be so slippery as to make my foot slide down it as soon as it touched it causing my ankle to break and be dislocated and land me in a sitting position! It should be a rougher consistency so that a person can get a grip if they step on it!

Karen C.  |  Overall Experience 
Rating:
3.0

Nice facility. Only thing is. We paid our monthly rent on the 6th and moved out the 11th. No money back for the days not used. On our second unit we paid on the 25th and moved everything out the 18th with no money back for the days not used. Expensive. Love it but may need to choose a different storage next time. Employees were all wonderful though!

Kelsie H.  |  Overall Experience 
Rating:
5.0

Austin is very professional and accommodating. He always goes the extra mile. Highly recommended.

RAMON M.  |  Overall Experience 
Rating:
5.0

I wish I had his name. I think he’s the manager. But this gentleman was there every time I had to go by and was so helpful And friendly every time. You have a great employee!

Katrina M.  |  Overall Experience 
Rating:
5.0

Very helpful employees and courteous l wish we had more people like them 👍

Alfredo R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Loretta L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candace s.  |  Overall Experience 
Rating:
5.0

Looks brand new and the employees are always friendly!!

Dawn W.  |  Overall Experience 
Rating:
5.0

This is the best in customer experience!

Stanley K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria T.  |  Overall Experience 
Rating:
5.0

They staff was kind, courteous and got me set up on the spot. It was a very emotional situation and that level of customer service was the gift I really needed.

Valerie P.  |  First Impressions 
Rating:
5.0

All the staff especially Christina were excellent, kind, polite and helpful. I rented a space for my mother while she lived with me. She just passed away this week and thus, I removed her personal items to my home. Thank you U Haul staff and yes everything was safe and clean. Sincerely, Cheryl Salomone for my mom Thelma Murphy

THELMA M.  |  Overall Experience 
Rating:
5.0

very cooperative and good folks working there.

John C.  |  First Impressions 
Rating:
5.0

Very friendly staff. Very helpful I would definitely recommend friends n family. Thank you

Maria C.  |  Overall Experience 
Rating:
5.0

BEST SERVICE EXPERIENCE I HAVE HAD IN A LONG TIME

john g.  |  First Impressions 
Rating:
5.0

Satisfied

Brad L.  |  First Impressions 
Rating:
5.0

none

K.C.`S H.  |  Overall Experience 
Rating:
5.0

Facility is clean and the move in was a lot easier than getting it all out of my house.

William G.  |  First Impressions 
Rating:
5.0

Good job

Erick K.  |  Overall Experience 
Rating:
5.0

Been with you for years, and your service has always been excellent! Staff are very helpful.

CAM D.  |  Overall Experience 
Rating:
5.0

I highly recommend this storage facility. The staff made all the difference, and they are all the nicest, friendliest, most useful group you will ever meet. Thank you for all your help!

FREDERIC D.  |  Overall Experience 
Rating:
5.0

I had a very positive experience and Craig was exceptional!

Sharon B.  |  Overall Experience 
Rating:
5.0

Amazing experience with Uhaul. Great staff!!

Eli B.  |  Overall Experience 
Rating:
4.0

I had this unit for 10+ years, for 10+ years Ruth was the most amazing employee at this location. Always helpful, kind, and truly sets your business apart from the competition. Thank you Ruth!

SHANNON R.  |  Overall Experience 
Rating:
5.0

The facility, employees and the management of Cave Creek Location are awesome! The experience with the call center, couldn’t be Worse.

Dusan V.  |  Overall Experience 
Rating:
4.0

We had a very minor problem. We were not told we had to have a special lock. However, the problem was sorted out and we purchased the lock from storage personnel. There were no other problems.

Lorne P.  |  Overall Experience 
Rating:
5.0

The storage has always extremely well maintained. As a long term resident, I can tell She and her colleagues really care.

PETER H.  |  Overall Experience 
Rating:
5.0

Very helpful and knowledgeable staff. Returning the truck and dolly was a breeze. Checking in for storage was just as pleasant.

Vidal S.  |  First Impressions 
Rating:
5.0

Everyone at this location is very helpful and nice. I have a smooth services with them. From renting storage to rental truck, I had no trouble. Thanks guys! Keep up the good work👍

Rahila A.  |  Overall Experience 
Rating:
5.0

Cody and Stacey really helped me out though my moving fiasco. And they have been extremely helpful and friendly and they helped me fit my needs to my moving experience

thomas c.  |  Overall Experience 
Rating:
5.0

Best customer service experience I've had in a long time anywhere. Really excellent staff.

Sarah B.  |  Overall Experience 
Rating:
3.0

James checked us in. He was great and very helpful. Uhaul needs to let customers speak to the location they are storing at!!! Moving to a different state with your entire life in a truck is very stres

Marcia J.  |  First Impressions 
Rating:
5.0

Was a bit busy on Sunday morning however staff explained that it was the end of the month so traffic was heavier. Staff was efficient polite and helpful. Would definitely recommend

Richard l.  |  Overall Experience 
Rating:
5.0

The staff at Cave Creek U-Haul have always been professional, helpful and friendly. We will continue to use them for our future needs.

Kerry W.  |  Overall Experience 
Rating:
5.0

Fine service. I ended up renting two units.

Fred L.  |  First Impressions 
Rating:
4.0

None

patricia s.  |  Overall Experience 
Rating:
5.0

This U-Haul facility is well run and efficient. Courteous staff, easy to do business with, and good storage facilities. Would highly recommend.

bruce k.  |  Overall Experience 
Rating:
3.0

I was unable to access my unit after hours. Very inconvenient how it is set up. I moved out on June 9th and was charged for the entire month. I was told the month to month was pro rated - not true!

Melody Y.  |  Overall Experience 
Rating:
5.0

Great customer service and couldn’t have asked for a better experience. Thank you.

Vicki S.  |  Overall Experience 
Rating:
5.0

Good experience

Lorne P.  |  First Impressions 
Rating:
4.0

Way too expensive. Especially since I rented a truck as well and no credit for checking out of my storage locker 2weeks early.

Mary K.  |  Overall Experience 
Rating:
5.0

The GM there is always incredibly helpful and nice to work with. His staff is also very polite and eager to help. We always use this location because of Craig and his top notch staff.

KARISSA M.  |  Overall Experience 
Rating:
4.0

No comment.

John T.  |  Overall Experience 
Rating:
5.0

Great service from this location

Jean v.  |  First Impressions 
Rating:
5.0

Staff is always friendly and receptive. Have used them a dozen or more times and every time has been great!

Cari K.  |  Overall Experience 
Rating:
4.0

great staff

Patrick F.  |  Overall Experience 
Rating:
1.0

Everything is good, BUT.. The way payment system set up is horrible. You can not pay even 1 day before due date, 4 days after due date you get charge very large late fee. It just simply WRONG

alex p.  |  Overall Experience 
Rating:
5.0

Best customer service thanks to the whole team Craig, Cody, stacy, dawn,and christina

Cody N.  |  First Impressions 
Rating:
5.0

Great experience. Thank you!

Fabiano M.  |  Overall Experience 
Rating:
5.0

Na

Christy L.  |  First Impressions 
Rating:
5.0

Amazing service and frequently staff! Lilian helped us out big time in most expeditious and informative way. We will be back for sure!

Dusan V.  |  First Impressions 
Rating:
5.0

Great service! Thank you.

sally l.  |  Overall Experience 
Rating:
5.0

The assistant manager, Dawn, was so helpful and kind! It was a great experience and I would recommend this facility to anyone needing storage!

Susan M.  |  Overall Experience 
Rating:
5.0

Very happy with your service.

Stephanie G.  |  Overall Experience 
Rating:
5.0

Well maintained and clean storage facility.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

A very busy place. My attendant was very nice and patient.

Sharon M.  |  First Impressions 
Rating:
5.0

U-Haul on Cave Creek was very helpful in several ways and made this stressful time more bearable.

Mary K.  |  First Impressions 
Rating:
4.0

Very good experience.

DONNA H.  |  Overall Experience 
Rating:
5.0

I have been useing this location for w years and everyone one of the staff has always been very helpful and courteous.

Veroncia R.  |  Overall Experience 
Rating:
5.0

Thank you for keeping a nice clean facility

Drew M.  |  Overall Experience 
Rating:
5.0

I really appreciate how easy it was to rent the unit and also discontinue it. So fast!

Kelley R.  |  Overall Experience 
Rating:
3.0

Your rental rates are way to expensive.

BRYANT G.  |  Overall Experience 
Rating:
5.0

Good

Nathaniel G.  |  Overall Experience 
Rating:
5.0

Excellent professional staff to work with.

Edward S.  |  Overall Experience 
Rating:
5.0

staff is amazing

beau b.  |  Overall Experience 
Rating:
5.0

Excellent experience

Karen M.  |  Overall Experience 
Rating:
5.0

The store staffs were really helpful and courteous.

Selvakumar P.  |  Overall Experience 
Rating:
5.0

The woman I dealt with (I cannot remember her name) was incredibly helpful. I had a great experience here.

Shey K.  |  Overall Experience 
Rating:
5.0

Lilia was amazing and so kind- and great at her job! all of the team members were super helpful and considerate in helping my solve my problem.

Vanessa R.  |  Reservation 
Rating:
5.0

Had a great experience at this location, Ian in particular was very understanding, helpful, and knowledgeable. Everything was handled quickly and professionally.

Emma B.  |  Overall Experience 
Rating:
5.0

Everyone there was helpful and kind!

Nicole S.  |  Overall Experience 
Rating:
5.0

I had a great experience there the person that helped me a lot and as a great asset to your company is Ruth. Really appreciated her and I want help. Thank you Joe

JOSEPH M.  |  Overall Experience 
Rating:
5.0

I had a great experience from day 1 until closing the staff was amazing especially Ruth. I thank all of you so much for keeping my personal belongings safe.

VALERIE P.  |  Overall Experience 
Rating:
4.0

Clean yes no issues. But rate increases happen too often. For what? Where is the need to continue to increase a couple of times a year. What additional service does U Haul provide to get more cash?

RICK I.  |  Overall Experience 
Rating:
3.0

The u box experience is very stressful, u can’t talk to same person when u have questions. The dates change without any warnings. Many people you talk to don’t know how the boxes actually work.

Allison N.  |  Overall Experience 
Rating:
5.0

Everyone was helpful

Phyllis N.  |  Overall Experience 
Rating:
5.0

I very much appreciate all the services and supplies that U-Haul provides; truck rentals, storage units, and packing needs. More importantly was the friendly and personal service. Thanks again, GMH

GARY MICHAEL H.  |  Overall Experience 
Rating:
5.0

Staff was friendly & extremely helpful.

Noy P.  |  Overall Experience 
Rating:
5.0

Wonderful staff. Very helpful and personable, met all my needs and answered all my questions. Always ready to help. Great experience in renting trailers, and storage space.

Karen H.  |  Overall Experience 
No reviews have been submitted for this location.

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