Typical dirty broken down rental. The guy checking in vehicles wasn't wearing a mask or disinfecting the returns.NEIL L.
U-Haul Moving & Storage at Cave Creek
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great,,, staff very courteous and helpfulDONALD GORDON F.
Not much everything was perfect!DONNA M.
The staff at this location always goes out of there way to help me. I appreciate the effort and service.Amy L.
Customer did not leave a comment.Lauri R.
Customer did not leave a comment.Jacob B.
I needed to keep the trailer an extra day and when I called the location to let them know I would be returning by 5 PM that evening, I was put through to the customer service 800 #. That represented told me they closed at 5 PM and charged me for an additional day. The location actually closed at 8 PM and I could have returned it. The agents at this location were excellent and remove the additional charge. Great service at Cave Creek.PAMELA L.
The uhaul truck did the job, but it smelled like cigarette smoke.Cyrus G.
Thank youJUAN S.
Rate od one dollar per mile is excessiveSAMMY F.
We drove straight to the new house from the old house and back along with necessary gas stops. Took more than 100 miles more than allocated. As a result had to pay an unexpected mileage fee! Not good. You don't go sight seeing in a 27 foot truck! Complained to no avail.JAMES B.
Excellent customer service.ADAM S.
Customer did not leave a comment.BRADLEY E.
Customer did not leave a comment.ALEXANDER C.
Very good system, quick and efficient no wasted time! Good customer service.GEORGE H.
Found on return of equipment that the mileage did not match what I had figured out that I had traveled. They said I had traveled 65 miles when I had made only made a trip that only should have been 15 miles. The only problem I have is a matter of trust, which I no longer have, because I trusted things would have been done correctly so that there would not have been any doubt about how many miles I had driven.timothy D.
Customer did not leave a comment.JEFFREY B.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.KATHRYN T.
Customer did not leave a comment.MANOJ N.
Customer did not leave a comment.Julia P.
Customer did not leave a comment.BROOKE B.
Customer did not leave a comment.GREGORY S.
Customer did not leave a comment.Melvin M.
Customer did not leave a comment.SARA M.
Customer did not leave a comment.Jesse W.
Well lit, very clean. Team at U-Haul exceptional.Leigh R. | Online Move In
Great customer service. This location has a Super helpful staff that Saved me money and time through their suggestions.DARIUS M.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.JAMES E. | Overall Experience
I met Tiffany at the drop off location and she super great in being able to take my trailer at this alternate location, when I was unable to locate the store I was assigned. I was in unfamiliar territory in Phoenix and ask to drop the trailer at her location. Extremely helpful in taking care of a customer who obviously needed assistance! Thank you U-Haul!!! Super Great Employee!!!GARY B.
I had a reservation at your Hayden road Scottsdale location but the computers were down- the duty manager Rodney?? Didn't give me the time of day- a complete turd- will never go back thereANTHONY C.
When I returned the trailer after hours the U-Haul website and mobile application would not allow me to complete the return. The website would not recognize my location and the app would not allow me to take/upload a picture of the equipment. And yes locations was enabled and the app had access to the camera on the phone. The app should allow someone to upload a photo if the app is not working correctly.Jared V.
Nothing everything was GREATDAVID B.
Customer did not leave a comment.Jordan W.
Customer did not leave a comment.TERI G.
Customer did not leave a comment.John H.
Customer did not leave a comment.JORGE M.
Your entire staff is wonderful and awesome to work withDavid S. | Overall Experience
I was called to days prior to confirm date/time and pick-up location. I was told another location in Cave Creek, AZ would have the truck size I needed at 9:00 am on Sunday. It turned out that they were NOT actually open on Sunday. So, I called U-Haul and was told to call another number got in touch with the scheduling manager, who found an available truck at the Phoenix location. Because of the delay and extra driving he issued a $50 credit. I am satisfied with that, but I would have been better impressed if I had not been misdirected in the first place.CURTIS Z.
Customer did not leave a comment.diane M. | Overall Experience
Customer service was great here. We needed the truck for 1 more day & the location allowed it, without a hold reservation. The gentleman that assisted us with picking up our truck, was courteous & explained everything that we needed to do before we left & what was our responsibility.JUSTIN R.
Check the Google map suggestions when coming from the South or add better directions on the property for drop off. Worked out great though with helpful staff.ANDERS L.
Service was great- but I was billed for additional insurance after denying it once when booking online, and then again when denying it at the credit card screen. I even spoke to the guy with the owner name tag on about it. I was still charged for it, and then my email request to change the $ amount has not been responded too. Very unethical.SCOTT C.
Was charged for more miles than what I drove. Called customer service first thing the next morning after returning the vehicle, was told I'd get a call back same day and have yet to hear from anyone. I have a photo of the odometer time stamped which should be more than enough proof, there's no reason it should take so long to hear back from customer service. Definitely will not be recommending uhaul to any family or friends, especially this location.Elizabeth Y.
I was promised a full refund on Dec. 26, 2020 for $71 and change and never got the refundRONALD B.
The guy who helped me came off aggressive not friendly and not welcomingJOSHUA C.
I am very pleased with the location that I picked the truck up from as well as the service at the location that I dropped it off at. What really aggravates me is the fact that you all told me I can drop the truck off anywhere near my destination as it was a one way ticket. For some reason I get an email saying that I have to drop it off 20 miles away and that I agreed upon that which I did not. I think you need to get your system together and be more accurate or at least on the same page with your employees. I don't feel this is any fault of any u-haul location employee but more of an upper management and systems operation thing. Get your act together and treat your customers right instead of trying to gain mileage money on drop offs that are 20 miles away when I had one literally under 5 miles from me.WILLIAM W.
Customer did not leave a comment.MATTHEW G.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.MARY HELEN S.
Austin, Nick and the rest of the Crew. Your help is so awesome, you are on top of everything when it comes to customer service. A Big Thanks Juan CruzJUAN C.
This was absolutely the best expirience that I ever recieved from dealing with U Haul. The customer service needs no improvement. Top of the line all the way. Never seen a more clean and organized Uhaul facility . The this one was top on the line. Very impressed.HENRY T.
Customer did not leave a comment.MICHAEL H.
Everyone I dealt with at uhaul was great. The only drawback was no cruise control in the 20' truck. Jacksonville to Phoenix on I10 was a loooong trip without cruise control.JOHN B.
Customer did not leave a comment.RICHARD T.
Customer did not leave a comment.Dale B.
Friendly efficient fast and inexpensiveKIMBERLY W.
Customer did not leave a comment.JAMES T.
Unbelievable customer service. From the gentlemen who helped me rent to the one who checked me in, they could not have been more helpful and informative. Such a wonderful experience!!Jill G.
Very good customer service provided by James.Bonnie K.
Quick and easy drop-off!Frank M.
Overall great service and product worked perfectly.JOHN C.
Customer did not leave a comment.Jose R. | Overall Experience
Customer did not leave a comment.Guy C.
Customer did not leave a comment.Robert S.
Your organization in friendly and professional. Thank you.Scott H.
Customer did not leave a comment.JOHN R.
Fast and awesomeDAVID K.
Road construction a bear!Joseph L.
Trailer towed great. Liked the surge brakes. Anthony was great to work with!ARTHUR R.
Super helpful staff and awesome attitudeZachery C.
This location definitely has improved since the last time I was there 7 years ago. Great customer service and fastROBERT S.
Customer did not leave a comment.ALEKSANDAR S.
Customer did not leave a comment.KENNETH CHARLES L.
Uhaul top notch company. I use UHaul for all moving.Anton K. | Overall Experience
Customer did not leave a comment.DALE D.
Austin, as always great service from yourself and your Crew. Thanks so much! Juan CruzJUAN C.
Customer did not leave a comment.Bynum B. | Overall Experience
Customer did not leave a comment.ALEXANDER C. | First Impressions
The staff was very helpful and friendly.luis s. | Overall Experience
Customer did not leave a comment.abby B.
Abe was very Helpful!!!!! Very clean, easy access to our unit and carts were handy!!!Holly R. | First Impressions
It was very hard to contact this location by phone, but I was given a number I could call to extend my reservation. The people on the phone were very nice and worked with me.KEVIN V.
Customer did not leave a comment.Reyna R.
Customer did not leave a comment.Scott P.
I would like to thank Julia, Charlene, Nick. Anthony, James, Austin for excellent customer service with a smile. They were all knowledgeable and professional. Definitely made my short storage experience a blast. Bravo Zulu to that facility.RODNEY J. | Overall Experience
Customer did not leave a comment.Kevin M.
Great experienceALECIA M.
Better communication to customers when orders and locations are changed before appointment dates.Abraham M.
Customer did not leave a comment.kurt M.
Customer did not leave a comment.MADISON E.
The service at this location was terrible the staff were rude however the staff at the uhaul moving and storage center of paradise valley at 4110 E bell road was terrific, specifically Rod Thierauf was incredibly nice and helpfull hands down the best employee of the entire uhaul company, he could not have been more helpful and kind.HEATHER J.
Customer did not leave a comment.DENIS K.
Customer did not leave a comment.Alexander K.
Customer did not leave a comment.JOSEPH W.
Customer did not leave a comment.greg S.
Very friendly staff and helpful. Would recommend this location to anyone looking for track rentals and/or trailer rentals as wellPatrick P.
Customer did not leave a comment.Guy C.
I don't understand why I wasn't given a refund for turning in the truck two days warily and the trailer three days early. U-haul has done this in the past. I'm was very disappointed.Mark S.
Customer did not leave a comment.JUDI S.
Austin and Crew , Thanks for all the great help. Always a pleasure to do business with you Guys. thanks Juan CruzJUAN C.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.Henry A.
Customer did not leave a comment.Kathryn B.
Customer did not leave a comment.Clark H.
Uhaul on cave creek is always awesome but the inside of the truck was not ideal. Drink holders were all sticky. Still excellent though. Great staffNathan P.
Hold time on phone for someone to answer is RIDICULOUSLY LONG!!!!! Making reservation, confirming confirmation and then calling to tell we would be returning truck later ALL exceeded 15 minutes. Wait time was so long I thought I'd called the Social Security Office. Very poor! Other than waiting too long the personal service was very good.RANDYLL S.
Truck was dirty at pick up, however, service was excellent aside from that. Overall, very pleased.Sally R.
Customer did not leave a comment.jim C. | Overall Experience
Truck was very jerky and bouncy.ERSKINE G.
When I take possession of the vehicle have someone out there to help with the walk round and start upDAVID H.
Thanks to Anthony, James, Jay, Austin, Becky for there excellent professionalism, knowledge, and service with a smile. And the great conversations. Great crew!RODNEY J. | First Impressions
The wait time at the counter was the only thing that could be improved.Kyle R. | Overall Experience
Customer did not leave a comment.Glenn B. | First Impressions
I appreciate the help & professionalism provided by Austin & Charlene.Sandy H. | First Impressions
Came in from out of state and I was stressed because I needed to find a storage unit fast with little money. The one month free gave me more than enough time to get my life back in order and get my stuff moved in, thank you.Donald H. | Overall Experience
Thank you allJan C. | Overall Experience
Lighting was out.Brenda G. | Overall Experience
I would remt here again. It would be nice to see offers from you about discounts on first month move in when you are a new customer with no previous rental history to get the first month free. Its just too hard to come up with the rental agreement number from 3 momths ago right after you have moved. That was the only bummer. and it took time to look it up and caised atress way too much for the first monthAmber N. | Online Move In
Customer did not leave a comment.Richard S. | Overall Experience
Everything that was agreed to was done. Everyone worked with us to meet our goals. It was a positive experience.Evaristo P. | Overall Experience
Staff moves at a turtle pace, they gave me cards that didn't' work more than once, I got charged a late fee and had to call and get that set up even though the initial person told me it would be auto withdrawn. Will not use U haul again! Not their equipment or their storage facilities.Jill H. | Overall Experience
Austin was very helpful and accommodating!Richard K. | Online Move In
I can’t say enough good things about Austin and is group of guys and gal!! They’re so fast, kind, thoughtful, and always take time to help and educate a customer on products. Everyone I have ever talked to has been wonderful, but James, Jay, and Emily have always been there offer guidance, recommendations, even lock assistance. You can’t go rent from Austin G and his team at Cave Creek & 101. They’re AMAZING and AWESOME!!JENNIFER M. | First Impressions
Customer did not leave a comment.Pamela M. | First Impressions
Customer did not leave a comment.Timothy F. | Overall Experience
I received an email notification to remind me to pay my rent on time, so I went online and tried to set up an automatic payment with my credit card, but it said it was through a third party and they would charge a small fee to process my payments. Then I noticed I could set it up with my checking account and it was free, so I did that. I didn’t screen shot the final screen (my mistake) because it said I would get an email confirmation, but never received one. Then a few days later I got an email saying I had a late charge on my account and it then allowed me to set up automatic payments on my credit card for free. I went in and talked to a general manager and they didn’t do anything. So I closed my account and moved my stuff to another location. I’ll never use Uhaul again.brittani l. | Overall Experience
Customer did not leave a comment.Tracee S. | Overall Experience
Customer did not leave a comment.Daniel C. | Overall Experience
I believe the yellow paint on the parking lot for slope should not be so slippery as to make my foot slide down it as soon as it touched it causing my ankle to break and be dislocated and land me in a sitting position! It should be a rougher consistency so that a person can get a grip if they step on it!Karen C. | Overall Experience
Nice facility. Only thing is. We paid our monthly rent on the 6th and moved out the 11th. No money back for the days not used. On our second unit we paid on the 25th and moved everything out the 18th with no money back for the days not used. Expensive. Love it but may need to choose a different storage next time. Employees were all wonderful though!Kelsie H. | Overall Experience
Austin is very professional and accommodating. He always goes the extra mile. Highly recommended.RAMON M. | Overall Experience
I wish I had his name. I think he’s the manager. But this gentleman was there every time I had to go by and was so helpful And friendly every time. You have a great employee!Katrina M. | Overall Experience
Very helpful employees and courteous l wish we had more people like them 👍Alfredo R. | First Impressions
Customer did not leave a comment.Loretta L. | Overall Experience
Customer did not leave a comment.Jennifer M. | First Impressions
Customer did not leave a comment.candace s. | Overall Experience
Looks brand new and the employees are always friendly!!Dawn W. | Overall Experience
This is the best in customer experience!Stanley K. | First Impressions
Customer did not leave a comment.Maria T. | Overall Experience
They staff was kind, courteous and got me set up on the spot. It was a very emotional situation and that level of customer service was the gift I really needed.Valerie P. | First Impressions
All the staff especially Christina were excellent, kind, polite and helpful. I rented a space for my mother while she lived with me. She just passed away this week and thus, I removed her personal items to my home. Thank you U Haul staff and yes everything was safe and clean. Sincerely, Cheryl Salomone for my mom Thelma MurphyTHELMA M. | Overall Experience
very cooperative and good folks working there.John C. | First Impressions
Very friendly staff. Very helpful I would definitely recommend friends n family. Thank youMaria C. | Overall Experience
BEST SERVICE EXPERIENCE I HAVE HAD IN A LONG TIMEjohn g. | First Impressions
SatisfiedBrad L. | First Impressions
noneK.C.`S H. | Overall Experience
Facility is clean and the move in was a lot easier than getting it all out of my house.William G. | First Impressions
Good jobErick K. | Overall Experience
Been with you for years, and your service has always been excellent! Staff are very helpful.CAM D. | Overall Experience
I highly recommend this storage facility. The staff made all the difference, and they are all the nicest, friendliest, most useful group you will ever meet. Thank you for all your help!FREDERIC D. | Overall Experience
I had a very positive experience and Craig was exceptional!Sharon B. | Overall Experience
Amazing experience with Uhaul. Great staff!!Eli B. | Overall Experience
I had this unit for 10+ years, for 10+ years Ruth was the most amazing employee at this location. Always helpful, kind, and truly sets your business apart from the competition. Thank you Ruth!SHANNON R. | Overall Experience
The facility, employees and the management of Cave Creek Location are awesome! The experience with the call center, couldn’t be Worse.Dusan V. | Overall Experience
We had a very minor problem. We were not told we had to have a special lock. However, the problem was sorted out and we purchased the lock from storage personnel. There were no other problems.Lorne P. | Overall Experience
The storage has always extremely well maintained. As a long term resident, I can tell She and her colleagues really care.PETER H. | Overall Experience
Very helpful and knowledgeable staff. Returning the truck and dolly was a breeze. Checking in for storage was just as pleasant.Vidal S. | First Impressions
Everyone at this location is very helpful and nice. I have a smooth services with them. From renting storage to rental truck, I had no trouble. Thanks guys! Keep up the good work👍Rahila A. | Overall Experience
Cody and Stacey really helped me out though my moving fiasco. And they have been extremely helpful and friendly and they helped me fit my needs to my moving experiencethomas c. | Overall Experience
Best customer service experience I've had in a long time anywhere. Really excellent staff.Sarah B. | Overall Experience
James checked us in. He was great and very helpful. Uhaul needs to let customers speak to the location they are storing at!!! Moving to a different state with your entire life in a truck is very stresMarcia J. | First Impressions
Was a bit busy on Sunday morning however staff explained that it was the end of the month so traffic was heavier. Staff was efficient polite and helpful. Would definitely recommendRichard l. | Overall Experience
The staff at Cave Creek U-Haul have always been professional, helpful and friendly. We will continue to use them for our future needs.Kerry W. | Overall Experience
Fine service. I ended up renting two units.Fred L. | First Impressions
Nonepatricia s. | Overall Experience
This U-Haul facility is well run and efficient. Courteous staff, easy to do business with, and good storage facilities. Would highly recommend.bruce k. | Overall Experience
I was unable to access my unit after hours. Very inconvenient how it is set up. I moved out on June 9th and was charged for the entire month. I was told the month to month was pro rated - not true!Melody Y. | Overall Experience
Great customer service and couldn’t have asked for a better experience. Thank you.Vicki S. | Overall Experience
Good experienceLorne P. | First Impressions
Way too expensive. Especially since I rented a truck as well and no credit for checking out of my storage locker 2weeks early.Mary K. | Overall Experience
The GM there is always incredibly helpful and nice to work with. His staff is also very polite and eager to help. We always use this location because of Craig and his top notch staff.KARISSA M. | Overall Experience
No comment.John T. | Overall Experience
Great service from this locationJean v. | First Impressions
Staff is always friendly and receptive. Have used them a dozen or more times and every time has been great!Cari K. | Overall Experience
great staffPatrick F. | Overall Experience
Everything is good, BUT.. The way payment system set up is horrible. You can not pay even 1 day before due date, 4 days after due date you get charge very large late fee. It just simply WRONGalex p. | Overall Experience
Best customer service thanks to the whole team Craig, Cody, stacy, dawn,and christinaCody N. | First Impressions
Great experience. Thank you!Fabiano M. | Overall Experience
NaChristy L. | First Impressions
Amazing service and frequently staff! Lilian helped us out big time in most expeditious and informative way. We will be back for sure!Dusan V. | First Impressions
Great service! Thank you.sally l. | Overall Experience
The assistant manager, Dawn, was so helpful and kind! It was a great experience and I would recommend this facility to anyone needing storage!Susan M. | Overall Experience
Very happy with your service.Stephanie G. | Overall Experience
Well maintained and clean storage facility.MICHAEL B. | Overall Experience
A very busy place. My attendant was very nice and patient.Sharon M. | First Impressions
U-Haul on Cave Creek was very helpful in several ways and made this stressful time more bearable.Mary K. | First Impressions
Very good experience.DONNA H. | Overall Experience
I have been useing this location for w years and everyone one of the staff has always been very helpful and courteous.Veroncia R. | Overall Experience
Thank you for keeping a nice clean facilityDrew M. | Overall Experience
I really appreciate how easy it was to rent the unit and also discontinue it. So fast!Kelley R. | Overall Experience
Your rental rates are way to expensive.BRYANT G. | Overall Experience
GoodNathaniel G. | Overall Experience
Excellent professional staff to work with.Edward S. | Overall Experience
staff is amazingbeau b. | Overall Experience
Excellent experienceKaren M. | Overall Experience
The store staffs were really helpful and courteous.Selvakumar P. | Overall Experience
The woman I dealt with (I cannot remember her name) was incredibly helpful. I had a great experience here.Shey K. | Overall Experience
Lilia was amazing and so kind- and great at her job! all of the team members were super helpful and considerate in helping my solve my problem.Vanessa R. | Reservation
Had a great experience at this location, Ian in particular was very understanding, helpful, and knowledgeable. Everything was handled quickly and professionally.Emma B. | Overall Experience
Everyone there was helpful and kind!Nicole S. | Overall Experience
I had a great experience there the person that helped me a lot and as a great asset to your company is Ruth. Really appreciated her and I want help. Thank you JoeJOSEPH M. | Overall Experience
I had a great experience from day 1 until closing the staff was amazing especially Ruth. I thank all of you so much for keeping my personal belongings safe.VALERIE P. | Overall Experience
Clean yes no issues. But rate increases happen too often. For what? Where is the need to continue to increase a couple of times a year. What additional service does U Haul provide to get more cash?RICK I. | Overall Experience
The u box experience is very stressful, u can’t talk to same person when u have questions. The dates change without any warnings. Many people you talk to don’t know how the boxes actually work.Allison N. | Overall Experience
Everyone was helpfulPhyllis N. | Overall Experience
I very much appreciate all the services and supplies that U-Haul provides; truck rentals, storage units, and packing needs. More importantly was the friendly and personal service. Thanks again, GMHGARY MICHAEL H. | Overall Experience
Staff was friendly & extremely helpful.Noy P. | Overall Experience
Wonderful staff. Very helpful and personable, met all my needs and answered all my questions. Always ready to help. Great experience in renting trailers, and storage space.Karen H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!