Customer Reviews for U-Haul Moving & Storage at Cave Creek

5,999 reviews

20618 N Cave Creek Rd   Phoenix, AZ 85024
(Cave Creek and the 101)

(602) 765-9600

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 765-9600

20618 N Cave Creek Rd
Phoenix, AZ 85024
(Cave Creek and the 101)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
4.0

Picking up before they're open with the app was painful. The app and pre-open pick up process needs work.

erik H. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
3.0

Customer did not leave a comment.

WESLEY A. 
Rating:
4.0

n/a

Donald D. 
Rating:
4.0

Customer did not leave a comment.

kerema G. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRU R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

So easy and fair pricing.

Karen L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VIJAY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREK M. 
Rating:
5.0

Austin and the team were efficient and helpful. Got me in and out of the storage room with ease. Thanks!

JOE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

great service - the truck was ready on time and in great shape. Check in and check out was quick. Thanks.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

RAMON G. 
Rating:
5.0

Customer did not leave a comment.

Heath C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARC K. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Excellent customer service from check in to return!

GUY M. 
Rating:
5.0

Customer did not leave a comment.

ELVIS N. 
Rating:
5.0

Easy experience-in and out and trailer worked well.

JEREMY W. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

I'm thankful for Austin and his time he spent helping get this move in easy on me

Ronnie O. 
Rating:
5.0

Customer did not leave a comment.

Gretchen R. 
Rating:
3.0

The return system was broken online. That was annoying.

Christopher Y. 
Rating:
5.0

Customer did not leave a comment.

BRENT S. 
Rating:
5.0

Hooked up the hitch and trailer very fast and explained everything.

STEVEN R. 
Rating:
5.0

The first location that I was assigned to drop off the trailer did not take it because their computer was down, they send me to another location down the street and they also wouldn't take my trailer. I was very annoyed that I had to go on a wild goose chase to drop off my trailer.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

very fast checkout no problems. Truck was noisey at highway speeds 65 The engine made a funny noise at 2100rpm like a belt slipping squealing then it would go away at cruising rpms. overall good experience

WILLIAM K. 
Rating:
5.0

This location is above and beyond. Tight run ship. My truck was parked where I could get out easily and when I realized I accidentally got a truck without a ramp swapping it was seamless. And then the next truck was easy to get out too. My drop off was literally less than a minute. It was cleaned and was mechanically flawless. The ramp came out and went back in easy. Thats a big deal if you've ever had to fight a crooked ramp!

Robert J. 
Rating:
3.0

Customer did not leave a comment.

Padmaraj U. 
Rating:
5.0

The young lady that helped me was Very knowledgeable She was quick and diligent very friendly!

CHRISTOPHER R. 
Rating:
5.0

Not a thing

DOUGLAS R. 
Rating:
5.0

Great service, very knowledgeable .

Marc H. 
Rating:
5.0

Timely and efficient

Douglas S. 
Rating:
5.0

Rent the truck, grab two volunteers, refuel the truck and return same…..ALL LESS THAN 1.25 hrs! Easy peasey, lemon squeezy!

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

MARC H. 
Rating:
3.0

It took 30 minutes to complete the online checkin including finding someone to help get the steering wheel unlocked so the truck would start. And all that time went against the 6 hours I was allowed. Not happy about that.

John P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

ELVIS N. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Wallace K. 
Rating:
5.0

Radio was out, otherwise perfect rental.

ADAM S. 
Rating:
5.0

Very professional and friendly staff that was helpful and efficient m with the check-in and return. The Cave Creek/101 location has always been our choice when renting equipment and trucks. Great job!

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Ilene J. 
Rating:
4.0

Customer did not leave a comment.

EDIE H. 
Rating:
5.0

Very easy drop off service without needing to exit my car.

Robert S. 
Rating:
5.0

I didn't get my final statement via e-mail.

JOSEPH B. 
Rating:
3.0

Customer did not leave a comment.

DANIEL K. 
Rating:
4.0

Drivers side door had to be slammed in order for it to latch closed. Plus, the radio doesn't work. Other than that, truck worked fine and was clean.

STEVE R. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
2.0

The check in process is very slow. Your staff is trying very hard to make everything easier with the use of mobile devices and wifi connections. However, your system is slow and does not work. I was able to upload the front of my license but the back. When I returned the vehicle your system would not recognize that I was at the same location where I picked up the vehicle. So I just locked up the vehicle and placed the key in the overnight box. Finally, It's been more than 24 hours since I returned the vehicle and I still do not have a final receipt with the final charges. U-haul should make larger investment in creating or buying better computer software and/or equipment. Felix Dillon

FELIX D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Happy customer

GEZA W. 
Rating:
1.0

When I returned the van, the person responsible for checking the vehicle and give me the final receipt was completely unprofessional and unethical. When I asked him for his name he refused to give it to me and threatened me if I complain he will damage the van and charge me more. I tried to get his name from another person working there (here name is Emily) she said that she does not know as well. This person was sent that day with another two guys to help her since she was alone running the place. She apologized for that person behavior but this is not enough. An employee like this is a huge liability to your company and this location specifically. I was planing to report him to the police and ask my lawyer to deal with that. Then I got this email from your company asking to report my experience and I thought it might me good to mention this case here so everyone knows how some employees behave in your company. Thanks,

BASHAR S. 
Rating:
4.0

It appeared that this store was short on staff when I picked up the truck. One employee was in training, was friendly but it was her 1st day. The rest of the staff and my other 2 visits I was helped to purchase moving boxes etc. Very helpful.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

HUGH H. 
Rating:
5.0

Instructions on how to load dolly if there is no dolly strap.

NOEMI M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Was told I could drop equipment to any uhaul location. That wasn't the case. Had to call customer service to change.

James W. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY J. 
Rating:
5.0

Was very easy pick up and drop off

MICHAEL C. 
Rating:
3.0

I’m sorry but I lost my optimism when these reasons were presented to me: 1) My unit was not what I reserved. 2) The unlock/securing-support does not function. I cannot use it without banging on it with a hammer. Difficult to lock my items & until it is fixed—NOT SURE HOW LONG YOU WILL DELAY THAT. 3) I am challenged with any loads I want to take there. 4) I still don’t know if this unit will be large enough since I lost significant space with the 30”+ diameter concrete post in the center! 5) Could not even get the climate-controlled unit I reserved! Your crew there did all they could to assist me. My dilemma with the unit closure not working is not their fault. Notes were made to alert me when a unit that I attempted to reserve becomes available. At that time I will decide if I want to pay movers AGAIN to move my items. Would YOU feel optimistic with these circumstances???

Char B.  |  First Impressions 
Rating:
4.0

Emily was very good and the gentleman that assisted at the return was also very good, courteous and fast. The vehicle was exactly what I needed. Thank you. Two issues for me. 1) I think I had paid for the vehicle for a day because I had to keep it overnight due to the timing of my need for the vehicle. Not an issue, but I was told the location needed the vehicle back by 8am>830am at the latest. I did comply with this but it did create some inconvenience for me. 2) It was difficult assessing the proper level of gasoline to fill into the tank and as a result I probably put into it US$ 8-10 more gas than was required. The above items did leave me being somewhat sour knowing that 5.5 hours of usage and 88 miles cost me around US$130 total cost. Sincerely, mka

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

MECAH W. 
Rating:
5.0

Customer did not leave a comment.

NEAL T. 
Rating:
5.0

Everybody I dealt with was fantastic and did a great job. I was extremely surprised how clean and well kept the Van was.

FREDERICK H. 
Rating:
5.0

Great customer servuce, easy and convenient

MARILU M. 
Rating:
1.0

This location was one of the worst uhaul experiences I've ever had. I am currently still undergoing the process of working out issues with price changes

ASHTON D. 
Rating:
5.0

Customer did not leave a comment.

Carol D. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
4.0

Customer did not leave a comment.

MERIDETH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Charges on account should be more descriptive if one rent over original days

RAYMOND M. 
Rating:
3.0

The self-return process is an absolute joke and takes forever. You absolutely need to figure out a way to reduce the steps and time it takes to do a mobile return.

Trinity C. 
Rating:
3.0

Was originally supposed to drop off at 15455 N84th St in Scottsdale per my rental agreement. They refused to take the drop off and I was on my own to find a location that would accept the drop off. Extremely poor customer experience. Staff was no help.

Tim S. 
Rating:
3.0

There was only one person working. Process was very slow as there were many on line waiting for trucks.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

ELWOOD D. 
Rating:
5.0

Honestly this was my best rental experience. Fast, friendly - pick up and return!

KELLY T. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
5.0

Great staff, very service oriented!

MAXIMO M. 
Rating:
5.0

keep up the good work :)

JESSI Q. 
Rating:
1.0

Drop off location specified would not take the drop off indicating they were "full". This location said they would not take the trailer back either. Frankly, we have had terrible luck with Uhaul and probably will not utilize their services again. Penske was much easier to work with...

JEFFERY P. 
Rating:
5.0

Person that assisted me upon rental was incredible. Exemplifies what all people in the service industry should strive for.

MICHAEL S. 
Rating:
5.0

Very fast checkout. Professional staff. Very can-do and accommodating

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

ANA T. 
Rating:
5.0

This looked like a high volume(busy) store. return process went smoothly and I was on my way

Bob E. 
Rating:
5.0

Customer did not leave a comment.

LEO K. 
Rating:
1.0

We used Uhaul twice during our move and was overcharged twice! The second time not only over charged but they double charged two cards

ALEX A. 
Rating:
5.0

Owner was a real nice guy & helpful

GERALD W. 
Rating:
5.0

I have used this location several times, always professional and quick!

DOUGLAS P. 
Rating:
5.0

Customer did not leave a comment.

Doug G. 
Rating:
5.0

Customer did not leave a comment.

JILL P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Friendly, helpful service!!

Edna M. 
Rating:
1.0

Customer did not leave a comment.

Senaid M. 
Rating:
5.0

Customer did not leave a comment.

KELLY L. 
Rating:
5.0

The Location is excellent, new, clean, and very well lit. The U-Haul app needs to be improved to recognize location or allow after hours drop off with out location. I followed all online instructions and location services are allowed fro U-Haul on my phone and the app would not even attempt to locate. I just left the equipment.

Steven E. 
Rating:
5.0

So friendly and helpful!! Always get great service at this location!

JASON B. 
Rating:
4.0

Great service

LLOYD C. 
Rating:
5.0

Customer did not leave a comment.

Austin F.  |  Overall Experience 
Rating:
5.0

I rented unit on 11-13-2021 not 11-7-2021

Laurel C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLINTON C.  |  Overall Experience 
Rating:
5.0

Great experience. Highly recommend!

Phillip P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle P.  |  Overall Experience 
Rating:
5.0

James was most helpful when my wife and I arrived from Chicago. I knew we and our belongings were in good hands. He set us up expeditiously so we could be on our way. Upon retrieving our belongings 4 months later, we needed to rent a truck and check out of our storage unit. Austin was extremely helpful and made us feel like we were the only customers that day!!! Thank you Cave Creek U-Haul!!!

Paul C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris b.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KEVIN Y.  |  First Impressions 
Rating:
5.0

Super helpful at this location after I dealt with a bunch of idiots at some of the other locations. These guys knew what they were doing!

Thomas L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SKYLER P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Belinda H.  |  First Impressions 
Rating:
5.0

Thanks for making our move easy and convenient!

Michelle P.  |  First Impressions 
Rating:
2.0

I sent a friend to pick up a key card for me because I was arriving after store hours and she told me the person who helped her was super rude and condescending and not really helpful at all. This location also charged me a month earlier than both what they were supposed to and what was confirmed online, causing a $36 overdraft fee and draining my bank account while I was already having money deposit issues. I’ve also tried contacting the general manager for the Cave Creek location multiple times and no one has gotten back to me on anything even when they deign to answer the phone. They take a message and the call is never returned. I don’t normally leave reviews, but I’m just really frustrated with my experience and that I’m basically being ignored.

Justine H.  |  First Impressions 
Rating:
5.0

James was so very helpful and went out of his way to assist me, as I have never needed a storage facility before. He is an excellent representative of the U-Haul brand. I was very pleased with his company based outlook. Thank you, James!! Paul Cancialosi

Paul C.  |  First Impressions 
Rating:
5.0

Always professional, great staff and always there to help

LYNDAROUX J.  |  First Impressions 
Rating:
5.0

The girl that works there was most helpful. Answered all my question and was patient and kind. Two thumbs up!

Nathan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elelizabeth f.  |  First Impressions 
Rating:
5.0

Good value for the money.

david m.  |  First Impressions 
Rating:
5.0

Well lit, very clean. Team at U-Haul exceptional.

Leigh R.  |  Online Move In 
Rating:
5.0

Abe was very Helpful!!!!! Very clean, easy access to our unit and carts were handy!!!

Holly R.  |  First Impressions 
Rating:
5.0

I appreciate the help & professionalism provided by Austin & Charlene.

Sandy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  First Impressions 
Rating:
5.0

They staff was kind, courteous and got me set up on the spot. It was a very emotional situation and that level of customer service was the gift I really needed.

Valerie P.  |  First Impressions 
Rating:
5.0

BEST SERVICE EXPERIENCE I HAVE HAD IN A LONG TIME

john g.  |  First Impressions 
No reviews have been submitted for this location.

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