Customer Reviews for U-Haul Moving & Storage at Central & Midpark

Rating:

1.0

GET RID OF THE RUDE LADY THAT IS WORKING IN THE OFFICE! GOOD LORD! I HAVE NEVER MET ANYONE SO UNPROFESSIONAL.

Rating:

5.0

The after hours process was very smooth. The location is prime - very easy to navigate to.

Rating:

4.0

All good. Thank you

Rating:

2.0

Manager very rude and concerned of customers request

Rating:

5.0

Thank you!

Rating:

5.0

I think if you all would have more competitive prices you would be able to keep your customers happy. I had to leave due to budget reasons, but I would have stayed if you all had better rates. Thanks for your services.

Rating:

2.0

I made payment for storage and never used, i came back next day informed staff that i did not use the storage ans kindly asked for a refund, I was told to call the customer service line. I called the customer service line and they tried to transfer me to the store manager, i was informed the store manager would call me back to discuss about a refund. Its being over 48 hours and i have not received my refund neither have i had a call from the manager.

Rating:

2.0

I cannot give a positive review. I cannot recommend this to others since communication somewhere. There’s a breakdown. Over the phone I was specifically told I would have the correct sites available for the U-Haul trailer I rented. That did not happen now I’m spending twice as much money.

Rating:

5.0

The staff were friendly and helpful. All went well.

Rating:

1.0

The female that was there was rude, disrespectful, and not professional at all. I have been using U-Haul for over 30 years and have never seen this type of behavior and none professional from any individual in this company

Rating:

5.0

Outstanding Service with my Rep at location.

Rating:

3.0

I had an exceptional experience with this storage facility that I highly recommend. The unit I rented was spotless and easy to access, and I always felt safe in the well-lit area, even during my evening visits. The staff truly made a difference—they were not only friendly but also incredibly helpful throughout the process. Working with the facility manager and the team was a pleasure. The office and gate hours were very convenient, fitting perfectly into my schedule. If you're in need of storage, this location is the best choice! The entire experience with the storage facility was great.

Rating:

5.0

The opportunity to partner with U haul never fails. This location provides great service with a smile. Going above and beyond in niceness, professionalism and dedication to U haul mission U haul should feel very fortunate to have this team as well acknowledge their dedication

Rating:

3.0

You have one specific employee that is rude can’t help and has no type of customer service when asked questions she never gave me an explanation for nothing

Rating:

5.0

Every staff member I encountered were very friendly and knowledgeable. Helped me with everything I need. I would highly recommend this location to anyone.

Rating:

5.0

Arisha is wonderful give her a day off! April 20

Rating:

5.0

Thank You For Your Service, From Winetta Williams

Rating:

5.0

All employees were very friendly and helpful. If I ever need to rent a uhaul I will definitely go back there.

Rating:

4.0

Need an extra person or two at the 75 and Midpark location

Rating:

5.0

Excellent customer service and customer oriented

Rating:

5.0

Thank you!

Rating:

3.0

Make sure you understand everything before you get off the phone if you are calling or if you in the office. You could be told one thing and thing something different another time.

Rating:

5.0

The representative provided excellent customer service. Convenient

Rating:

5.0

Female personnel was professional, efficient & we were probably there 10 minutes, very good experience

Rating:

2.0

On returning the van before closing nobody was there. I below freezing temperatures I tried for 15 min to log on to the App with no success. It said I tried to log on too many times and it blocked me. Your App NEEDS WORK.

Rating:

3.0

Wouldn’t take my return vehicle even after another location set it up. Couldn’t run my credit card, wanted cash. Hard time finding storage space. Elevator broke down in 17 degree weather so half load was stuck upstairs. Promo read “ Free month of storage space “ period. No mention of having to pay for 2nd month, but we did without any explanation. Just a very unfortunate experience.

Rating:

2.0

Fully explain possible charges more clearly before rental to avoid surprise when customer is presented with unexpectedly-large amount to pay

Rating:

5.0

So great customer service and the lady was nice and friendly I really appreciate for the service

Rating:

3.0

Nothing, I was satisfied.

Rating:

5.0

All of the employees were so nice and helpful. It was super easy to pick up and drop we fast and simple.

Rating:

5.0

A few years ago, I did go to my unit and the lock had been sawed off. Nothing was missing, however, found that to be somewhat strange.

Rating:

1.0

Me cobraron primero 42, pero pague 100 y lo que me devolvieron fueron 28 y y use las millas que pague ni una más ni una menos, no son claros con los pagos

Rating:

5.0

Great job!!!

Rating:

5.0

I was in the right place at the right time twice to get the kind of storage units (size) that I need!

Rating:

3.0

I had to keep the van for longer than I had planned. And made a call to make it longer to keep.it. and the lady I talked to was very helpful as well as nice.

Rating:

5.0

Muy bueno

Rating:

4.0

I could have recieved more help when I mention I needed to make change to my reservation I could have been instructed on the process. The guy just say ok when I said I need it for 24hrs and I accidentally book for only 4hrs. Since it was the same price I didn’t think his answer wasn’t sufficient. So I just didn’t ask further question when he said ok. But I was charged double for everything

Rating:

5.0

Excelente

Rating:

5.0

I’m sorry about not being able to get the payment for this unit, I’m still trying to figure it out

Rating:

5.0

Well YES to a very finely organized helpful company. I will highly recommend …..

Rating:

1.0

Your employees are liars and I was charged twice, return my money

Rating:

3.0

I was overcharged for my rental! I had to call and receive credit because I was charged a late fee by the location eventhough my account was noted not to be charged because the check in process wasn’t explained to me correctly but my rental was turned in on time. I was charged for 2 days when I rented for 4 hours and charged twice for the dolly. I rented from the location on Royal lane 3 days prior and received much better service than this location. I would not recommend this particular location on central and mid park to anyone! The Uhaul customer service line was very helpful and rectified the situation but the employees at the location overcharged me and did not help or try to understand where they went wrong when I was overcharged and you could clearly see the charges were doubled and did not add up.

Rating:

5.0

La verdad me ciento super contento con el cervicio

Rating:

5.0

Koby was very nice. Truck was excellent

Rating:

3.0

Quite expensive for the service rendering

Rating:

5.0

This location has great customer service.

Rating:

4.0

Fuel level at rental date/time was almost full, but not full completely. The gas fuel indicator showed full, but it was not. I drove 12 miles and filled up at the end of rental -- paid $8.83 for gas for 12 miles driven (an average of 4 miles per gallon). Clearly this vehicle gets more than 4 miles per gallon. I mentioned this to the agent when I returned it, but don't yet know if any credit was applied.

Rating:

5.0

Facility was very clean and well lit. Staff was very courteous, knowledgeable and professional

Rating:

5.0

I used this location for many years. Even through all of the rate increases, I still stayed. Thanks for doing a wonderful job.

Rating:

2.0

In 2006 I was advised that my homeowners insurance was adequate to insure my items in storage. Yet I was unfairly charged an $8 monthly insurance fee. Also, it was my understanding that there was a 3 day grace period before late fees applied. However, I was unjustly charged late fees on several occasions after storing with U-Haul for 18 years not EVER missing a payment.

Rating:

5.0

This was our 3rd location we had to go to get the truck. The trailer was in another location. The clerk was very helpful

Rating:

5.0

You guys were great thank you so much for everything

Rating:

5.0

The lady in the front office was marvellous and she was very nice and helpful. I’m very impressed with the way she runs the front office. I will be back to your location when we need help.

Rating:

1.0

I have been reaching out to the U-haul manager Jose and the Repwest claim rep Courtney for nearly 2 weeks and have not received a response/ email/ text/ phone call from either of them regarding the claim I filed. My rental unit, in the interior of a 'climate controlled' facility was damaged by water. The water appears to have come from within the structure/building, possibly the utility room. There is nearly $5,000 of damaged/ destroyed items. I have sent photos and left numerous phone, text and email messages without a response. Considering the atrocious service and lack of response (plus water damage from within the building), I strongly advise NOT using this rental storage U-Haul facility: U-Haul Moving & Storage At Central & Midpark 13637 N Central Expy Dallas, TX 75240 (972) 669-7955

Rating:

5.0

Corporate , needs to upgrade their computer system . I felt terrible for the lady and myself to have to be sitting and waiting for it to work 🤔

Rating:

5.0

To have more trucks an appliance dolly

Rating:

1.0

The truck smelled like trash when we picked it up, with visible trash smears on the wall. The truck did not come with a lock despite being an in-town move.

Rating:

4.0

I need 24/7 access, and I need to know I can talk to someone face to face with out being met by a “I’m out on property sign”

Rating:

1.0

didn't receive refund

Rating:

5.0

First time using this location. The person who helped me was fabulous. In and out and answered all questions. I have used U-haul quite a bit and can honestly say they are amazing.

Rating:

5.0

Very fast and convenient.

Rating:

3.0

Hello I moved out on the 06-07-24 tried to telephone call no one answered and for a bout at least 3 to 4 days I was not able to enter my storage because off control board failure. That's what they said . But overall it was good storage.

Rating:

5.0

Service was excellent

Rating:

5.0

Great hospitality!

Rating:

1.0

My latch was damaged and unfortunately don’t have pictures for proof. Two of my televisions were stolen and when I asked about filing a claim they told me that insurance was not apart of my contract, so basically I paid for a storage with no insurance. But it’s okay! More blessings to come.

Rating:

1.0

I recently had an extremely disappointing experience with U-Haul. When my partner, who was driving the U-Haul, went to finalize our rental, he encountered an employee who was incredibly rude and unprofessional. She did not take down his name correctly, and when he politely tried to correct her, she responded by yelling at him and making him feel like he was at fault for ensuring the accuracy of our information. As customers, it is our responsibility to ensure that all information is recorded correctly, and her careless and hostile attitude was unacceptable. This employee, a Black lady with long orange nails, displayed a level of unprofessionalism that should not be tolerated in any customer service setting. I hope U-Haul addresses this behavior to prevent future customers from having similar negative experiences.

Rating:

5.0

Pricing for one way trip was expensive

Rating:

5.0

Great customer service

Rating:

3.0

The lady that was working was condescending and very rude

Rating:

4.0

I can’t imagine with such amazing weather in the Dallas area how busy you all are. With that said, the beautiful manager that helped me towards the end of the day was outstanding! To everyone at U-haul, thank you, Happy Easter and have a wonderful weekend. Michael Arnett

Rating:

5.0

Besides the door being messed up and it being occasionally locked I liked my storage. I fully trusted my valuables here and it was decently priced

Rating:

3.0

There was one employee that was in charge of the storage units that was a little too abrupt. She doesn’t know what customer service is I don’t believe.

Rating:

5.0

For some reason, my U Haul app told me I was at the wrong location and I had to go inside to complete transaction. This was not the case as I had been redirected on 3.22 to go to this location after ordering from 412 Central Expressway.

Rating:

1.0

Until the African American lady went to work there I knew I had to get my stuff out of there. She was very rude on the phone to several people on the phone. I had my daughter call up there to and she spoke to her very crazy. I am 60 years old I deserve some kind of respect she wouldn't like her mother or daughter talked to the way she speaks to people. That is the worst thing you have done is give someone authority to that does not know how to treat people. She is the reason I went and moved all of my stuff out and took it to another storage. She will not talk to me and my family crazy whenever she feels like it.

Rating:

1.0

The person who answered me was extremely rude and without patience, she treated us in a bad mood and humiliated us a lot, she was rude to my friend, she was rude to me and everyone who was with me, and when we asked for patience she went to call someone else to stay there to care of her if we did not behave and cause issues being that we were not doing absolutely nothing we just had difficulty understanding what she was saying, we were very humiliated by extremely nothing and when she gave us the key, she almost threw it in our hand and left we are all bad about the whole situation, I have videos and I'm going after my consumer rights

Rating:

5.0

The representative at check was great, very helpful and did not get frustrated with me processing information a little slow. Representative over the phone the next day was very friendly, understood what I was asking and provided me with feedback about my check out he completed in the morning as I had issues checking in at night when I dropped off the truck. Thank you for a great experience.

Rating:

5.0

Great experience! No problems! Highly recommend

Rating:

5.0

No issues. Had this storage since May 2022. Downsize last summer, very helpful and friendly staff.

Rating:

1.0

Alycresha was the worst person with a terrible attitude. AWFUL

Rating:

3.0

Explain everything up front about what to do when bringing the uhau back

Rating:

5.0

Clean, easy to access and reserve online. Provided carts made loading and unloading super easy.

Rating:

5.0

Excellent

Rating:

5.0

The customer service was perfect need more reps/managers like that more often

Rating:

5.0

Nothing, everything was great. I love how pictures are taken of the rental before and after to cover liability for the renter and U-Haul.

Rating:

5.0

The staff was very helpful, friendly, and explained everything in detail. I couldn’t ask for better experience.

Rating:

5.0

Ahrisha Booker was a wonderful help I only go to this location because of the excellent customer service and attentiveness

Rating:

5.0

The facility is very nice. It was very easy to access units. The manager was very nice, professional, understanding, Moving can be a stressful time but she was polite. I'm glad I chose this location.

Rating:

1.0

Employ professional people who knows how to represent Uhaul well and communicate effectively with customers. When I went to pick up the van the Central Storage Manager was very rude. The manner in how she spoke and acted. She was having problems with her cell phone to take a picture of my driver's license. I did not walk with my phone. She was unable to take a picture of DL I suggested she call Uhaul to assist her with a phone she replied negative by saying I am not calling anyone. Then she said I came to her unprepared when I had my DL and method of payment. While speaking with her there were lots of head movements and lots of rolling her eyes. I could not believe I was in a place of business. I took out insurance. When I returned the van I went into the office she did not greet me. She pick up clip board and headed outside to inspect van. She said I damage right fender. She only took a picture of right fender and not the left fender to compare the sides. I took pictures of both sides had them added as part of my complaint. While taking the picture she burst out and said your CC will be charge for damages. It was said in a vindictive way. Why did I purchase the insurance? Looking at the fenders there were no damages. It was a very, very stressful experience. When we returned to office there was no communication. I was waiting not knowing what was next. I asked a question. Her response are you speaking to me while rolling her eyes and moving her head? I ha asked her do I get a copy of receipt showing my charges she said via email. I stood the whole time waiting for her to communicate. I learned there was no paper to print. I left the facility not knowing my charges. I rented from Uhaul before turned in key paid and was given receipt. It will be nice if you have cameras to record the performance of your workers. I can only share my ordeal with social media and friends. In addition, The 2 days she was out of paper. I told her if she does not like her job find another. She was not communicating, rolling her eyes and the angry tone of voice. I was so sorry I encountered such negative energy. I purchased the insurance to take care of false accusation. I am a very safe driver and responsible.

Rating:

5.0

Good customer service.

Rating:

4.0

Process was quick and fast and very clear with communication on how to bring the truck back

Rating:

5.0

Thanks U-Haul

Rating:

5.0

The customer representative that helped me out was very nice and helpful on everything.......

Rating:

5.0

Love the way the staff communicate with me. No problem solving my problem. Always smiling. I have a storage unit there no harassment from them whatsoever about being late. I forgot it’s the first of the month.

Rating:

5.0

Greatest place to rent and store things. Thanks for your help and good service.

Rating:

5.0

The app didn't work for return and it's silly that the location was closed at 5:20 pm when I dropped it off

Rating:

5.0

Great customer service, nice clean halls, and conveniently placed traps for little critters and pest control

Rating:

4.0

The 800 Uhaul staff was not helpful left in the dark with no help. The staff at the facility was very helpful the next day.

Rating:

5.0

So helpful and very polite awesome customer service.

Rating:

5.0

Uhaul never disappoints!!! Fast, professional, and affordable. I will never go anywhere else. One stop shop you guys. Thank you Uhaul!!!!

Rating:

5.0

Ahrisha B - Great customer service! The truck was clean. The 'low pressure' message was displayed for one of the tires. Ahrisha checked the pressure. The pressure was correct for the identified tire. She checked all 4 just to make sure there were no other issues. The message never went off but the tires were inflated properly. The equipment was cleant. The truck itself ran horribly. I advised Ahrisha upon returning the truck that the transmission on that truck needs to be checked. There were several times during my trip that the transmission would not shift gears. Thankfully I or no one else was hurt.

Rating:

5.0

Nice employees

Rating:

1.0

The rep was rude and not helpful, she was nice to the other customers but because we spoke Spanish she chose ignore us and rush through the reservation. There was no parking available to return the UHaul, when I told her that she just said well you have to park it somewhere! With attitude, she got mad that she had to move out of the desk to move the unit. Very disappointed, I would love to have my money back but that probably won’t happen, also the unit was dirty when I received it. Though she stated it was great and ready. Deffenitelty not recommending this location, I own a moving business and rent trucks sometimes, will def not recommend to any of my customers.

Rating:

4.0

I requested a receipt the day after my return, but still have not received one.

Rating:

1.0

The office staff at this location could not be anymore unhelpful or rude.

Rating:

5.0

Person that checked me out was very courteous and professional

Rating:

5.0

I’m really satisfied with U-haul 😊

Rating:

5.0

All good

Rating:

4.0

This may not be this locations problem, but this is the second trunk tha has broken down on me in about a year. The 1st truck the battery kept dying. I had to run the truck every couple hours to make that not happen and this one the truck got stuck in gear and was unable to move.

Rating:

1.0

I came in to close out my bill and storage unit. I told the employee that I would not be paying for my bill with the card on file, rather the one in my hand that I clearly showed him. He was more concerned about his Uber eats order and tipping the drive. Even though I was there first and there were two employees on staff. He then submits my payment via the card on file, when I told him not to. Then says it went through which was impossible. I get an alert from my bank stating that there was charge on my card, and obviously it was blocked after that. Then I go to clear out my storage the next day, and they had a padlock on it. Even though I paid they bill the day before. Had to go to another location and they had to come over and cut it off. HORRIBLE, management needs to hire and train better staff. The customer is suppose to come first not your Uber eats tip. SMH

Rating:

1.0

Don’t send a customer take down all their information credit card and send them to a place it’s been close for an hour then when you finally get somebody to help you get the truck it’s 100° out and there’s no air-conditioning in the truck thank God for the young man there that helped me get into the vehicle the place was closed that they sent me to he helped me and was kind other than that you Did poorly

Rating:

5.0

Smooth process!

Rating:

5.0

Fantastic experience. Staff was incredibly friendly & helpful. The area where our unit was had air conditioning, which was an unexpected bonus when we were moving out on a day that hit 110 degrees. Definitely our best U-Haul experience so far!

Rating:

5.0

Everything was super fast and the guy working the desk was incredibly helpful and friendly. By far our best U-Haul experience so far!

Rating:

5.0

Erick is the best!!!!

Rating:

5.0

Great staff.well lit.air condition available

Rating:

2.0

LOUSY service; indifferent office guy. Told me truck was due back by 5:30p. upon arrival a bit after 5p, office door locked +lights out. Closing time painted on door was 7p, so i joined 3 others standing in 106 degree heat, thinking guy somewhere on site. No one there by 5:35p. so we each left. Called the next morning and was told the office closes @ 5p and they the hours painted on the door were wrong. so why did he tell me to return the truck by 5:30? i could just as well kept it overnight for all he'd know. One and done with this UH location

Rating:

1.0

Prices are definitely deceitful since the advertisement price is NOT the real one. Asked and conveniently said they “just increased it and haven’t change the add”. Very disappointing and unprofessional practices.

Rating:

5.0

I had been with this facility for over 12 years, from a marriage to a divorce to my 24 year old son passing away and the staff changed several times but always maintained a clean, safe, respectful, and friendly environment for and my family. Thank you U-Haul Midpark!

Rating:

4.0

Piece to high .

Rating:

4.0

I would have given five stars if not for the fact that I wasn’t given the correct information to gain entrance to the storage facility without traveling to a separate office to receive a entry card. Moving is hassle enough without added avoidable annoyance. Other than that I found the staff very friendly and helpful.

Rating:

3.0

Just didn’t like the app

Rating:

1.0

Disaster. We booked a 26 foot truck and were then advised to get a 10x20 storage. We should have been advised that it would take 30-45 minutes to complete the paperwork and that we should do that before the movers arrived. My UHaul movers were waiting around during that time and getting paid for waiting around. The access door was stuck. The movers told us that the 10x20 storage was too small. The only thing available was a smaller unit, which was still not enough. We had to cancel the unit, find another storage location, find new same day movers because there wasn’t enough time to get to a new location and complete the job, and I had to pay the existing movers a 2 hour minimum for doing nothing. I called 1800UHaul and found another location that had 2 7x23 units, which was sufficient to hold our belongings. After completing the reservation I noticed that it was not climate controlled. That was a deal breaker in the 100+ F summer temperatures of Dallas. So I cancelled these units too. We booked a 10x30 unit at CubeSmart and hired another set of UHaul movers to move us late into the night into the CubeSmart unit.

Rating:

2.0

I never authorized auto pay. We checked out on the last day of our month. No one was there to give the access key to. I tried to use the app but it asked for a photo of the empty unit but it was not me who was at the unit and they had finished before I knew this was suggested. I have spoken to two people and was supposed to get a call back but have not. I did not authorize auto pay so you did not have the ok to charge me. We had to return to give you the access card. Your app says the hours are to 7pm. Apparently they are not. Please refund the monthly charge. Please call me at (214) 226-0066. Dana Massey

Rating:

2.0

Every part of my move went fine until I reached storage facility. I was told to check in at the office to pick up key. So I followed a vehicle thru the gate and parked. I walked up to office and locked myself out. Office was closed. Had to drive to another location to pick up key and come back. So, obviously U-Haul locations need to be in sync.

Rating:

1.0

Renting was nightmare. The app doesn’t work, customer service was not helpful and the on-site staff at the sister location where I had to check in was exceedingly unprofessional. One worker if made inappropriate comments.

Rating:

5.0

Few days of longer hours would be better

Rating:

2.0

The restroom was terrible.

Rating:

1.0

Space I reserved was not available, so I had to pay extra for a larger space.

Rating:

1.0

Worst experience in storage and customer service that I have ever experienced. From flat out being denied service when I needed it as a male employee was too busy playing non his phone to having moved out of the storage and informing the office 4 times and my card still being charged several times. The customer service here is horrible.

Rating:

1.0

During my reservation and online check in for this unit, I was told I would receive a free lock waiting in my unit. I did my online check in and arrived the next day to load my things into the unit, and there was no lock. I went to the front office to tell the lady working that I didn’t receive my lock in the unit. She told me that it wasn’t left in there because it wasn’t paid for. I pointed out that the lock was supposed to be FREE according to my online check in and reservation. She then informed me that I had to pay $11 for the lock because U-Haul doesn’t provide locks for free even though that’s what was stated in my online checkin. If things are being advertised as free, then they should be free. I shouldn’t have to pay for my FREE lock.

Rating:

5.0

Miranda was very good natured as she provided friendly customer care.

Rating:

4.0

While my initial intake agent did very well, the agent at the actual location was a bit lacking in friendly demeanor. And when showing me the rented space on ground level, he did not offer to blow out previous debris until I asked if I should return the space in the same unclean condition.

Rating:

3.0

It old Uhaul I had a 15 ft truck to store and I was given a 5 by 5 by 10. A Shed. I couldn’t get another storage until Monday morning. I had to get another day for the Uhaul. Lots of money I put out that didn’t match the service for the storage

Rating:

5.0

I can’t afford the payment but my kids and I are homeless and living in a hotel so this is my best option and this company has made it easier. Thank you

Rating:

3.0

There are scuff marks all over floors inside but that’s bound to happen with moving stuff. Wish they didn’t bother keeping the box trucks there to rent would give more room for the storage customers. I think that spot would do better with vans and the trucks. And the front office feels claustrophobic now with all the boxes in the middle. I understand having more room for inventory to see but it’s not much room to move around still even more so after the renovations.

Rating:

1.0

The representative was lifeless, slow, and unprofessional. If it weren’t for the nice people that made the reservation I would have went else where. He gave away my storage to someone else. Because the guy didn’t speak English well he tricked him into another one to fix his mistake and gave it to me(because it was mine) horrible experience with Uhaul besides some employees.

Rating:

1.0

Miranda had a very poor attitude and assigned me a storage unit with a lock already on it. It's not my fault is all she had to say. Tried to give me a 10 x 30 non climate controlled unit versus a 10 x 15 climate control unit. No thank you. Happy you're all booked up but before renting a unit you may want to put eyes on the unit first to make sure there is not a lock on it. Do you due diligence. And Miranda needs an attitude adjustment as well.

Rating:

3.0

Office was not open during the time website stated

Rating:

5.0

I love uhaul , I only use them and recommend to my ten kids . I have been a customer for 35 years. Grandma don't lie !

Rating:

1.0

Rudest customer service, Displayed ignorance to my initial reservation and upon initiating the account information. Did not have any information correct. I was locked out of my storage locker when then system showed I was paid in full. Management went even further to insult me by changing the unit number I was being billed for at 7 am on CHRISTMAS DAY without prior request, notification nor following the change. My bill quadrupled due to this change, and I contacted customer service at corporate and they too were not understanding why these things had occurred to me. I requested itemized copies of the invoice and was told that wasn’t available. The name, phone number, and my name were completely wrong on file when this account was established and Ms.Kelso had no concern to correct it, and lied to me several times stating that it had been but hadn’t. Even the last notification I received had the incorrect information on the dates pertaining to payments and due dates! This is the most unprofessional group of individuals I have encountered in the course of operating my business. No apology was ever given as to any mishandled information. I certainly will NEVER refer anyone to UHAUL!

Rating:

4.0

The staff always seemed annoyed If you went in for questions or concerned. If purchasing something they were friendly. The storage unit itself was great. There was a few times I’d go to purchase something from the office early in the morning right when they were to open and no one was there. I was trying to clean out my storage before my move and they just never seemed to be open when the office said it was suppose to be. Also, I asked to use the dumpster for a fee which was fine but they left earlier than the closing time so I was unable to use the dumpster. It was a hassle. I was still charged the fee however.

Rating:

3.0

Mike is very problematic. I reserved movers, storage, and a truck online. I came the day before the ensure that everything would go smooth for me to get there and he say he can't accept the reservation code for the truck that I needed the actual physical contact. Go to the other store to get it and they said no go back he can do it. So i go back and tell him Miranda said it was ok and he proceeded just fine. Gives me the receipt and tells me which unit. I go to the unit and it's a padlock on it so I drove back to the office for him to tell me it shouldn't be on there. We get in the golf cart and he's like oh and takes it off. I just feel like there was ALOT of wasted time for something I tried to have handled before arriving. Ron at the other location processed everything and got me out reasonably BUT the truck was on a battery charger and had an oil leak. I've used Uhaul through the years and I would like to continue doing so as long as when it's time for me to move out of storage it's not even more issues.

Rating:

5.0

Employees were very helpful and kind

Rating:

1.0

DO NOT TRUST LEAVING YOUR BELONGING AT THIS LOCATION! The local staff was great, but the general manager was a pos! She lied and did not look over her own records to see that I was NEVER called about my past due until two days before they decided to place my belongings up for auction and gave me the ONLY option of paying in full and would NOT accept a partial payment and the rest of the balance by the end of the week! They sold off my all of my last belongings including registered weapons, to who knows who, and my social security card and birth certificate and those also of my husband and children! Would not even allow me to get those before the auction! Said all they would do is contact the buyer and ask that person, whoever he may be, to contact me. Of course, he never has. And why would he? He has guns and IDs that that can be sold for top dollar on any market. This manager is a true POS! She has a dark soul and I hope and pray the good Lord finds some way to reach her before the evil final takes her completely under. I will pray for her soul, but her actions and words speak volumes. DO NOT TRUST YOUR THINGS THERE BUT ESPECIALLY THE GENERAL MANAGER!!!

Rating:

3.0

The staff was never there during opening hours. The access card didn't work to get out of the gate, so we had to use the emergency exit door to open the gate to get out of the gate. The cost for one month was a bit expensive too.

Rating:

5.0

Extremely helpful staff. Very Expeditious

Rating:

1.0

worst experience.

Rating:

5.0

no complaints

Rating:

2.0

The associate I dealt with, when first putting items in storage, was a terrible representative of the company. He was rude, sarcastic, unhelpful, and lacked any empathy whatsoever. He also seemed to have an attitude, because I made it to office right before close. Now when I moved the last of my stuff out on 08/19, the young lady in office who checked me out, was very professional, efficient and nice. She deserves a raise. However the gentleman I dealt with in the beginning had terrible customer service.

Rating:

2.0

Staff was SUPER friendly, quick, and knowledgeable! My only complaint was, the inside of the facility and the inside of my unit in particular wasn’t clean AT ALL. There were PLENTY of dead crickets throughout the facility. I hate bugs!! There were 3 dead crickets in my unit and some spilled green stuff. Not sure what it was, but it looked as if it was coming from that black box that’s in all of the storage units. Throughout the facility was PLENTY of trash (empty dryer sheet box, and an unknown object that was awkwardly laying in the walkway, along with much more) The facility looks like it hasn’t been cleaned in about a year, when you compare it to other UHaul facilities. Other than that, the staff were amazing!!! The facility is just super dirty 😷🤢🤢

Rating:

5.0

Good job 👍

Rating:

1.0

My storage unit was burglarized with thousands of $ of items being stolen. There was a new lock put on my unit without being informed (if i went before/after office hours it would’ve been blank trip). Taylor (manager) has been very hostile about the situation and initially told me they would need an extra 48 hours to watch surveillance after telling me that Miranda’s lead information of a suspect was false. I reached out the the 1-800 number and spoke with management and was supposed to hear something back by July 14 still haven’t heard anything. The customer service and professionalism here is a 0. Wouldn’t recommend to anyone !

Rating:

5.0

Besides the hours that were an issue for me, everything else was perfect. Special thanks to the manager who was really nice and offered me a drink (soda) in this heat..

Rating:

1.0

miranda was excellet uhaul was lucky to have someone who is perfect for the job very friendly and helpful ,she should be made the manager of all branches as the so called TAYLOR IS QUITE THE OPPOSITE DISHONEST DECIETFUL PROMISSED A DISCOUNT OF TRAILER RENTAL THEN DENIED IT ALSO PROMISSED A FINDERS FEE FOR A LSOT STOLEN TRUCK AND 2 DOLLIES FOUND THEN REFUSED TO PAY TAYLOR IS ARROGANT OBTUSE AND HAS NO RESPECT FOR CUSTOMERS CALLED ME A PROBLEM AND TROUBLING CUSTOMER SHE IS A LIABILITY TO U HAUL AND 3 TIMES TOLD ME NOT TO RENT FROM UHAUL THE TRAILER ASKED ME TO LEAVE AND RENT FROM OTHER DEALERS THIS IS ABSOLUTELY DISGUSTING THAT A SO CALLED REGINAL MANAGER WOULD TREAT CUSTOMERS IN THIS MANNER WE THE CUSTOMERS PAY HER WAGES AND WE THE CUSTOMERS ARE THE REASON SHE HAS A JOB AND ANY BUSINESS AFTER 8 YEARS WITH U HAUL AND MORETHAN $100 000 DOLLARS BUSINESS I GAVE UHAUL STORAGE THIS IS THE WAY TAYLOR TREATS CUSTOMERS THATS WHY ALREADY MANY CUSTOMERS HAVE LEFT ITS A SAD CASE THAT THIS IS THE ATTITUDE OF SO CALLED SENIOR STAFF AND SETTING AN EXAMPLE FOR NEW STAFF SADLY UHAUL WILL JUST ABOUT EMPLOY ANYONE WITHOUT CRIMINAL CHECKS UNEDUCATED PEOPLE GET PROMOTED WHO LACK RESPECT WHO ARE DISHONEST DECEITFULL AND SADLY SHORT SITED UHAUL HAS VERY LOW STANDARDS, DRUG ADDICTS pedophiles and nepotism has always been reflected at uhaul business practices they will employ anyone without training

Rating:

1.0

Front desk worker, was sarcastic and rude. Additional charges are not explained on website. Additional charges for locks, and front desk worker was very rude in stating locks must be purchased separate

Rating:

5.0

Thanks

Rating:

1.0

Gone too expensive and staff asked me what u want ? Early morning sadly that's not how you greet your customer for 7 years or any friends you might have ,atleast say good morning ,how can I help you even the new manager didnt even greet ,if you treat your customers so badly early morning who wants to do business with uhaul .we have been very long with uhaul time to move

Rating:

5.0

The lady at 13637 North Central was nice, knowledgeable, accommodating, helpful and smiled.

Rating:

5.0

Annabelle obviously enjoys what she does and really cares about her customers. She was more than helpful every time we were there. The entire staff at this location is terrific.

Rating:

5.0

Only thing i would say is that it should go back to 24 hour use

Rating:

4.0

Thank you for making closing our a unit easy and simple! Will definitely use UHaul again for storage.

Rating:

5.0

Staff was very friendly

Rating:

5.0

I like the place Thanks for having me

Rating:

2.0

(1) Months and months of billing errors, threatening letters, fees, etc., and in EVERY SINGLE CASE my rent was paid on time. INCOMPETENT!! (2) While vacating my unit, I discovered that the unit had flooded at some point and all of my belongings that were on the floor had water marks/stains 7 inches up. WHY WAS I NOT INFORMED THAT MY UNIT FLOODED???? Yes, YOU ARE RESPONSIBLE. YOU were aware that my unit flooded and you failed to notify me so that I could check my belongings and move out to prevent further damage. But you knowingly and purposefully failed and refused to notify me, therefor increasing my damage. WHO DO I CONTACT TO MAKE A CLAIM FOR MY DAMAGED PROPERTY???? (3) I WILL be contacting the BBB and writing the VERY POOR online reviews that you deserve.

Rating:

5.0

So helpful

Rating:

1.0

They charged me a full month rent when I left on the 11th of December. I have left multiple messages. Every time I call it gets forwarded to the call center. They send a message to the manager and I never get a call back. The GM was supposed to credit 1/2 of my rent back and never did. I’m not pleased with the way this has been handled and will never use uhaul again.

Rating:

5.0

the staff at the facility were always willing and able to help when i had a question/need. thank you all for helping me.

Rating:

5.0

Excellent clean facilities. Friendly staff. Good people.

Rating:

5.0

Excellent customer service, friendly and attentive.

Rating:

4.0

Convenient to me and available at a stressful time for me. A little more expensive than I would have liked but ok

Rating:

4.0

The facility is clean, reasonable pricing and management is improving.

Rating:

1.0

Manager Katelyn Peper Super rude and not professional at all I paid for my storage and they rented to someone else and no help offered at all .

Rating:

5.0

Extremely Supportive Experience.

Rating:

3.0

To long of a story to itemize all of the things that went bad, suffice it to say Caitlyn Peper handled the situation and got us into the unit and saved the day.

Rating:

5.0

Great help!! No confusion and staff great!!!

Rating:

1.0

I write you home poorly because I move myself out of the storage told him I move by the storage called and told him I move out the storage over a million time but yet I was still being charged for service then I was told it was a lot on the door they can stop charging until the lock was taken out which was not my lock so I'm very unhappy with the service that I had

Rating:

5.0

Assistant manager at this location is excellent

Rating:

5.0

Danielle was very friendly and helpful during this hard time. I thought this process would be dreadful and she made it very easy.

Rating:

5.0

Danielle and Miranda were amazing ! Great customer service !

Rating:

2.0

The man at the front counter was very unhelpful and rude. My unit was supposed to come with a lock and after arguing with me about it he told me to go grab a different one off the wall and then proceeded to go back to his phone conversation. He told us there were no courtesy carts to use which we ended up finding on our own halfway through moving all our stuff by hand from the Lyft out front.. I think he is lucky he still has a job

Rating:

5.0

Thank you guys for being there for me at my worst time not to many people are well to lend a happy hand y'all are awesome thanks again guy's may God bless you all 🥰

Rating:

2.0

Parked vehicles in front of my unit. Uhaul trucks blocking entrance gate. Price was expensive.

Rating:

5.0

Danelle made it so easy for me after a very stressful week

Rating:

2.0

I was pleased using this storage facility for the past 6 years, till this week when I was moving my things out and was not able to open the entrance door get to my unit. The office would not answer my call and I had to drive to the office asking for help. I got quite a run around when they argued with me. I experienced the same problem each day this past week. I told those in the office that this franchise will loose money cause this location is NOT user friendly. I was very frustrated that it was difficult communicating a simple thing of having the entrance door to be open during normal business hours.

Rating:

3.0

The office hours were ridiculous for weekend rentals.. also almost impossible to reach a live person in the phone....

Rating:

5.0

Everything went smoothly great customer service

Rating:

2.0

I called the facility, several times, no one picked up, to ask if there is an online check-in for a storage room, I was told no!. I then went back online to reserve and I checked in, the employee said only possible at the facility. When I finalized my storage online, we got a message that our lock would be in the storage room, it was not, we had to go and ask for it, this was inconvenient!! No disputes just employees should know what they are talking about to customers, the agent at Uhaul should have been able to tell me about online check-in same day reserved, the employee said that it was not possible, only here at the facility, wow!

Rating:

5.0

The staff are exceptionally friendly, and helpful with lots of smile.

Rating:

1.0

Found dead cockroaches in my boxes and on the floor of the unit. Checked out on the 17th of July and was told I would not get a refund for the remaining unused days.

Rating:

4.0

The only reason it is above average and not excellent is because of the lack of free carts to use at the storage facility. There were also shady people hanging in the storage facility while moving in. My rep was AMAZING!!

Rating:

5.0

Simple and personal make first-time in facility easy with patience for a new user. Thank you

Rating:

3.0

Wasn't aware of 24/7 return.. and Wasn't able to use at dropoff

Rating:

5.0

Used them for long time, no problem. Even, when I was out the country, they recognizes my voice. Staff, previously, and now are very good.

Rating:

5.0

Nunca tuve ningún problema con el personal y el almacenamiento si no todo lo contrario. Muy buena experiencia durante los 6 meses que lo utilice. Si lo recomiendo!

Rating:

5.0

Weekend office hours are incorrect in facility's voicemail greeting

Rating:

2.0

It was very difficult to find a trolley to move items to and from the storage units. Inside the place was dark and sketchy. The driveways between the buildings were dirty too. I dropped off a few items and a few days later I came back with more. During that time someone had come in and placed a rat poison station in my unit. I moved out as soon as I could.

Rating:

4.0

The staff is improving and several types of units are available to me your needs!

Rating:

5.0

Thanks for your storage facility...

Rating:

4.0

I think that I should be able to rent the Vans the trucks and not just a bigger trucks the smaller vehicles also but because I had just a debit card regular bank card I couldn't so therefore my review is less

Rating:

5.0

i had an issue with the roll down door. melanie took care of the problem. she and on-site staff were awesome

Rating:

4.0

Uhaul offers services from truck rental to office spaces! The rates are reasonable and the staff is helpful. This location is conveniently located on 75/Midpark.

Rating:

3.0

THERE ARE NEVER ANY CARTS AROUND TO USE WHEN YOU ARE MOVING YOUR THINGS IN OR OUT AND YOU HAVE TO TAKE THING ONE AT A TIME TO UR STORAGE AND THAT TAKES TIME . THAT MAKES YOU UNHAPPY

Rating:

5.0

Your employee was very helpful (and patient). Excellent customer service.

Rating:

5.0

Olivia was great and a lot of help I was worried I was going to be stressed because of uhaul's customer service over the phone but thankfully she really helped.

Rating:

5.0

Olivia was very friendly and accommodating.

Rating:

5.0

Olivia is really helpful and makes it easier because she's bilingual explain everything Really well

Rating:

1.0

We never checked in. We tried to call but no response.

Rating:

5.0

The experience was great, only thing I did not like the rent goes up on the storage, other then that it was great.

Rating:

5.0

Wonderful staff, Olivia is the best!!!

Rating:

5.0

Its great, used first time

Rating:

2.0

Elevator broke and the manager was rude, when we could reach her.

Rating:

3.0

So far so good.

Rating:

5.0

Friendly staff and wonderful facility and location

Rating:

5.0

Great customer service and any assistance that was needed. Very clean inside & out. Thank you

Rating:

3.0

The positive about this place is an employee, John. He is always friendly, helpful and kind. The facility itself is inconvenient because of its proximity to a major highway and how cramped parking is.

Rating:

5.0

I would have to say Kate Pieper and the crew at the Richardson Texas location and the mid Park location are outstanding easy to work with great people very pleased with highly recommend.

Rating:

1.0

This was the worst Experience I ever had my storage was broken into twice & the district manager is awful , this company needs to go out of business, I have reported to the BBB

Rating:

5.0