Customer Reviews for U-Haul Moving & Storage at Central & Midpark
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Central & Midpark
LANCE L. on
More clear communication with the customer regarding the after hours service fee of 20.00. Informing the customer to download the app for after hours service.
SALVADOR F. on
I pay 24 hours and always is close the building
Carmen P. on
I have already given a rateing and mo responded
Sharon R. on
Awesom customer service
LINDA S. on
Very nice, professional and efficient staff.
Nasratullah P. on
Great
Sarath W. on
Location is Ok. Customer service was poor no help at all.
ROCKFORD C. on
Everyone was always very helpful when we needed them
Caleb P. on
John did a fantastic job all around.
Yvette S. on
I had a truck I was picking up through your app and it was horrible! It took so long and was such an inconvenience. Olivia was the rep helping & I ended up yelling at her because of the app! My apologies to Olivia, I know it wasn't her fault.
joanne f. on
I rented a climate controlled unit except for the first month is was not because the air conditioner didn’t work. I was given numerous excuses for when it would be fixed.
Theodore H. on
Prompt and friendly customer service.
GREG S. on
None
Jamie G. on
Outstanding customer service.
Edward T. on
More friendly
Chris M. on
This location was good. First location they sent me to was 9929 Harry Hines it was horrible didn’t put the key in the vehicle for the 24/7 pickup. Had to travel 30 minutes to this location
Kelly F. on
Great staff very helpful
Steven E. on
Nothing. It's all being done
Stephanie R. on
I reported that the gas tank was at 3/4 full and on the paperwork it stated that the tank was full. The U haul sales associate stated that he would change it to state 3/4. When I went to return the truck I was informed that he did not change the tank to 3/4 and I had to pay extra money for returning the truck with the same amount of gas that I left with. Please fix this for future customers and if possible I would like to receive the extra money I loss due to poor management.
Zongqi G. on
Check-in is easy.
Erica W. on
I left my stuff there for a two year period. My things were as I left them. Nothing stolen, flooded, or infested with bugs. Very pleased with the service. Thank you!
Isaac R. on
Train your employees to be social friendly and politely helpful, not somber and without a word, not even a 'thank you'. Weird experience...
EDWIN L. on
Due to the recent unit break-ins we felt it necessary to vacate and find a more secure facility. A difficult decision as we have been tenants for 15 years.
Frank A. on
From a repeat customer: Excellent service. Highly recommend this location.
Galaladdin A. on
They give me the truck with a different mileage and not the same as they wrote in the receipt
Curtis B. on
To be a little more friendly and the prices should match what is on the wesite page. 5
Jennifer G. on
Mason is great :)
Alyssa B. on
The biggest concern is the air conditioner was not working in our “climate controlled” unit. The office guy did not act too concerned or like it would be fixed soon. Thermostat was reading 99 degrees.
WILLIAM A. on
Great place.
Duk K. on
The Truck (17 foot) was so old and deteriorated. The right side view mirror fell off with no reason in the middle of driving... I cannot recommend the U-Haul for the safety reason...
Michael W. on
Safety: Fix brakes on vehicle. The one i had would not brake properly...felt like mush. Strong whistling noise while driving, passenger side. Fixtures such as vent controls fall off easily when adjusted. I had to turn around and go back to have agent put part back on vehicle. New property damage customer survey was not working properly via email. Customer advised to pay attention to small "x's". There was no x on the brakes.
cleveland G. on
Stay as is
Trelonza A. on
I rented a truck and told the person who checked me out that the fuel gauge was above 3/4 of a tank and not at 3/4 like the paper said. He said it was ok. I only went 6 miles in the truck and was charged for a gallon and a half of fuel, which was 6 extra dollars. How is this acceptable or accurate at all? I would like my money refunded for the gas. How can I do this?
nekea b. on
Everything was great no complaints. I was checked in and out by the same young man. He was a small caucasian guy with a handle bar mustache. He was so pleasant . Even Robert the cleaning guy! Great
Aubrey M. on
I moved out and closed my account because of the ruid treatment I received from new management. I registered a formal complaint but have not received any feedback. Uhaul does not care.
nekea b. on
No real complaints. The gentleman just forgot to take the uhaul tag off of the storage. We had to wait more than 20 mins. This facility is short staffed and he was by himself. Not his fault.
marciya w. on
Caring professionals Superior customer service the staff was exemplary and really seem to be interested in helping me take care of everything. I sincerely appreciated it during the stress of moving .
Suwarni H. on
We were happy with their service, friendly but professional and work diligently, decent price, definitely will use them again and recommend them to anyone asking for help moving.
ROBERT H. on
None
Jesse M. on
Na
Misty S. on
Our unit was broken into 3 times!!! in 7 months. Shady people!
Andre R. on
Staff did a great job
SHARON G. on
Not having a good experience with y'all glitches. Was very inconvenient when our weather here was very cold.
kenneth d. on
Wish I could have gotten a prorated rate for my last month. I was in the process of closing on a house and just needed an extra 2 days but ended up having to pay the full month
Thalia C. on
Excellent customer service.
G.W.I. I. on
Staff is great. Very friendly. Other tenants are also great. Many are hard working business people like me or other ordinary people in the process of moving. I really like the new manager here.
ronnie c. on
It's nice
Theodore H. on
Great place to store your stuff when you need to do that.
Sarah M. on
Easy , fast , convenient
SHERAH P. on
It was a pleasure having my personal belonging stored at this UHaul facility. The employees were very friendly and always helpful when I needed and assistance. Keep up the good work.
Jorge C. on
N/a
KATHLEEN M. on
Loyal, happy customer for 6 years.
Conrad S. on
The storage facility seems clean and well maintained and safe, however I would not recommend for RV Storage. The parking spot I had was at a 5 degree incline.
Tiffany W. on
Needed temporary storage and this location was the most convenient. While moving in I went to the restroom and it was so clean! Good customer service and a clean, organized facility. Highly recommend!
Nukima H. on
New Management is so much better compared to the old Management