Customer Reviews for U-Haul Moving & Storage at Central & Midpark

Rating:

5.0

Better return instructions. We waited for 15 minutes, only to be told we could leave the keys in the truck, in the parking lot.

Rating:

5.0

Did Great job

Rating:

5.0

This location is in a difficult section of town. Parking is very limited. My pickup was perfect but when I was dropping off, non-customers had taken over the parking lot and I had to physically stop on the service road and wait probably 5 minutes for someone to leave. Eventually, I parked in a handicap stop to return the vehicle.

Rating:

5.0

Used them for long time, no problem. Even, when I was out the country, they recognizes my voice. Staff, previously, and now are very good.

Rating:

5.0

Nunca tuve ningún problema con el personal y el almacenamiento si no todo lo contrario. Muy buena experiencia durante los 6 meses que lo utilice. Si lo recomiendo!

Rating:

4.0

I was very impressed with the service from Adam, even though he was new and was still learning the system he was polite and worked through with his manager very well. Even to the point of wanting to ensure that I was not double charged on my card. Kudos and great job to both those folks working there.

Rating:

5.0

Weekend office hours are incorrect in facility's voicemail greeting

Rating:

2.0

It was very difficult to find a trolley to move items to and from the storage units. Inside the place was dark and sketchy. The driveways between the buildings were dirty too. I dropped off a few items and a few days later I came back with more. During that time someone had come in and placed a rat poison station in my unit. I moved out as soon as I could.

Rating:

3.0

Truck took on 2” of water in the back cargo area. This damaged $250 of new drywall. Ironically, we had extended the rental for 3 extra days to keep the drywall out of the rain. Personnel also not wearing masks.

Rating:

5.0

Everything was great.

Rating:

3.0

It is very hard to reach (over the phone), Tried multiple times and awaited more than 20 minutes but no luck

Rating:

5.0

Very kind and attentive to our needs. All three personnel were ready to assist us.

Rating:

5.0

Fast and great customer service

Rating:

4.0

The staff is improving and several types of units are available to me your needs!

Rating:

5.0

Great Service!

Rating:

5.0

Thanks for your storage facility...

Rating:

5.0

The person that was at the store was very nice. She got me all set to roll and made drop off a breeze.

Rating:

4.0

I think that I should be able to rent the Vans the trucks and not just a bigger trucks the smaller vehicles also but because I had just a debit card regular bank card I couldn't so therefore my review is less

Rating:

5.0

i had an issue with the roll down door. melanie took care of the problem. she and on-site staff were awesome

Rating:

4.0

Uhaul offers services from truck rental to office spaces! The rates are reasonable and the staff is helpful. This location is conveniently located on 75/Midpark.

Rating:

3.0

THERE ARE NEVER ANY CARTS AROUND TO USE WHEN YOU ARE MOVING YOUR THINGS IN OR OUT AND YOU HAVE TO TAKE THING ONE AT A TIME TO UR STORAGE AND THAT TAKES TIME . THAT MAKES YOU UNHAPPY

Rating:

5.0

Olivia was very helpful neat n clean office n truck did the job .

Rating:

5.0

Your employee was very helpful (and patient). Excellent customer service.

Rating:

5.0

The personnel was very helpful.

Rating:

5.0

I love renting from this location! The staff is awesome!

Rating:

5.0

Olivia was great and a lot of help I was worried I was going to be stressed because of uhaul's customer service over the phone but thankfully she really helped.

Rating:

4.0

The app did not work during the return process.

Rating:

5.0

Olivia was very friendly and accommodating.

Rating:

5.0

Olivia is really helpful and makes it easier because she's bilingual explain everything Really well

Rating:

5.0

Provide list of fuel stations open 24 hours long. Almost impossible to get fuel in the middle of the night.

Rating:

1.0

We never checked in. We tried to call but no response.

Rating:

5.0

The experience was great, only thing I did not like the rent goes up on the storage, other then that it was great.

Rating:

5.0

Wonderful staff, Olivia is the best!!!

Rating:

5.0

Its great, used first time

Rating:

2.0

Elevator broke and the manager was rude, when we could reach her.

Rating:

3.0

So far so good.

Rating:

5.0

Friendly staff and wonderful facility and location

Rating:

5.0

Nothing. I was very impressed with the staff. Chris has an incredible way with people. I saw him calm the customer before me who was panicking about life events and who had misplaced her keys. He was also very sympathetic and gave sage advice to me about life after my job delayed my start date, necessitating me to put my belongings in storage. I mostly interacted with Chris, but Olivia assisted me the next day and she was also super helpful, friendly, and knowledgeable.

Rating:

5.0

I think Olivia does a great job of maintaining/running the establishment! She goes over and beyond the recommended to provide quality service.

Rating:

5.0

Outstanding performance will use again

Rating:

5.0

Rental experience was quick and easy and young lady that assist me was so kind and cheerful.

Rating:

5.0

Chris was awesome and very helpful!!!

Rating:

5.0

Great customer service and any assistance that was needed. Very clean inside & out. Thank you

Rating:

5.0

No complaint. Very happy.

Rating:

5.0

You guys were awesome. The guy that handed me the keys was filling in for the day very nice guy

Rating:

3.0

The positive about this place is an employee, John. He is always friendly, helpful and kind. The facility itself is inconvenient because of its proximity to a major highway and how cramped parking is.

Rating:

1.0

I asked if i needed the truck 1 hr more .then 4hrs would i be charged ? She said as long as i bring truck back by 9am next morning..i would not be charged? Only alotted 111.00 for this rental my debit will over draft my bank account ..at 196.dollars iam senior and would never kept truck to be charged another day. I sent a email about the broken Driver side MIRROR did not know until i got on freeway. It flip flopped back and forth could not hold it the whole drive i asked for a credit on my rental. Minus one Day ..and Mirror broken she did not check the truck i assume she did earlier. I owe 111.00 Please help

Rating:

5.0

I would have to say Kate Pieper and the crew at the Richardson Texas location and the mid Park location are outstanding easy to work with great people very pleased with highly recommend.

Rating:

5.0

The gentleman was nice, polite, and very helpful.

Rating:

4.0

Johnathon is a great employee, he always does what he says he's going to do! The van I rented was brand new drove excellent. Rates are very fair.

Rating:

5.0

The best thing about the location at 13637 N Central Expressway (Central & Midpark) is their employee, Johnathon. “John” is the kindest, most helpful and hardworking person. He always goes above and beyond to help you and does so with a smile on his face and a positive attitude. This location is made better by John and U-Haul should feel lucky to have a dedicated employee like him! Anyway, the location is small but doable. Not a lot of equipment options because location lacks parking space.

Rating:

3.0

It's just very odd. Everyone at uhaul seems to be be very unhappy.

Rating:

1.0

This was the worst Experience I ever had my storage was broken into twice & the district manager is awful , this company needs to go out of business, I have reported to the BBB

Rating:

5.0

Olivia was very kind and efficient!

Rating:

3.0

A dolly I requested wasn't there, it took a while for the keys to be located, but the main employee was helpful

Rating:

2.0

While the staff was helpful once you hunted them down. They didn't go out of there way to help or ask if you needed help.

Rating:

5.0

The lock was difficult to operate. We had to play around with it in order to get release.

Rating:

1.0

I reported the unit was leaking water during rain for 3 months and always got the same response. "Good to know. I've been telling them we need a new roof. What unit are you in?" Which always lead to the, "I'll tell my manger and have them call you." No one ever called. Then I move out of my storage and clean it yesterday. Leave and receive an email from my bank 2 hrs later that they charged me another months rent. I'm just confused. We never talked about him charging me another month. My bill had been due on the 8th every month for 3 months. I moved out on the 8th.

Rating:

5.0

I was at wrong pickup location, but rep at midpark and central had an available truck. Made experience convenient. Appreciated that. All reps were friendly and accommodating.

Rating:

2.0

The location did not have furniture dolly that was ordered with truck. Had to go to another location for dolly. Ron the AGM at other location was most helpful.

Rating:

5.0

The AC was busted

Rating:

3.0

The man who checked me in was very nice and had excellent customer service.

Rating:

5.0

Nothing to improve, I'm sure it's my fault. But I accidentally dropped the keys in the return slot before I returned the truck, so I wasn't sure what the odometer was on, so I just put my best guess. I'm sure the instructions were clear, but it was really hot and humid so I was hurrying, I apologize.

Rating:

1.0

Made a 2 o clock reservation. The customer service representative stepped out to lunch at 2 so I couldn't get my van on time. Spent half an hour on the phone with customer service. 95% of the call was spent on hold. The other 5 percent was people picking up to tell me that they're gonna put me on hold again. Awful experience. You can really tell they don't care about their customers

Rating:

5.0

The Uhaul employee met me outside and he checked the vehicle in with.no problems. He was very helpful.

Rating:

5.0

Great customer service!

Rating:

5.0

I was two hours late to turn the uhaul in and was charged for an extra day which could have been overlooked....

Rating:

2.0

Beware Rob G, The front desk clerk is very racist.very very racist.

Rating:

5.0

Thank you for watching my stuff for at least 7 years.

Rating:

5.0

The in store representative was very helpful. He helped me with my early return. He was great! Thank you!

Rating:

4.0

Not much of anything i can think of.... Everything went smooth, service was quick and professional. Overall a very quick and smooth transaction.

Rating:

2.0

Truck made a lot of noise and kept beeping to put on seat belt, but seat belt was open.

Rating:

3.0

The owner was awesome. I arrived at 9am but whoever was scheduled to work that morning never showed. I was on hold with U-Haul for close to an hour while they tried to investigate the situation. The owner left one of this other facilities to open this one around 10:15am. Therefore, we had a much later start to our day of unloading our truck with our team of help. Not the owner's fault, just unfortunate circumstances / timing.

Rating:

3.0

The restroom need to be cleaned hourly and the space I viewed was also dirty. The rates are reasonable and I've noticed changes in staffing.

Rating:

5.0

Please do not paint your local phone number and other pictures on the side windows. It restricts side vision and kind of violates the renters privacy by pinpointing the precise location the vehicle was rented from

Rating:

3.0

Equipment that we rented was not ready inside the truck and because pickup was prior to physical location store hours, we were forced to leave without the accessories and purchase them at a Lowe's instead.

Rating:

5.0

Great service, great price, van was great!

Rating:

5.0

None

Rating:

5.0

Best staff, 100% recommended So thankful to everyone, made my stay easy and beautiful Thank you so much

Rating:

3.0

The representative by the name of Josh was so helpful, the location was good. However the truck and the dolly was old and ancient. It got the job done, so I will not complain

Rating:

2.0

I returned the Uhual with a full tank of gas although I received it with 3/4 of a tank. Shortly after dropping off the uhual, I received an email stating i was charged a $25 cleaning fee. I called the location to see what that was for. The gentleman said the cleaning fee was only charged because I failed to fold my 10 furniture pads and that "it was clearly stated on the truck." Now, it's not the $2.50 charge per pad that upsets me. It's the fact that I was not credited back the difference for the extra gas nor did they deduct the overage off the "cleaning fee." It's very difficult to pump exactly 3/4 of a tank without potentially having to do it a second time to ensure you get the right amount and not be under. If I would have returned it with so much as 1 line below what I was given, they would have charged me a ridiculous upcharge on gas. But when I give it to them with over what I received, they consider it a wash? Although the charges were mynute, it is the lack of integrity that gets me the most. I have used Uhual for over 9 years, moving through 6 different states, but sadly this will be my last. Very disappointed.

Rating:

5.0

I enjoyed the experience and will definitely use this U-Haul location again. Thanks.

Rating:

1.0

The representative that originally put in my reservation with an incorrect email address. THEN, to make matters worse , the code to open the truck was not associated with the correct vehicle. After attempting the different codes presented by your representative,(which took an hour), she finally came up with a solution. I had to get another vehicle , fortunately it was at the same price. To sum it up, there was NOTHING convenient about accessing the vehicle online.?

Rating:

5.0

Customer service was exceptional! The employee who helped me was very knowledgeable and made the process SUPER easy.

Rating:

1.0

You will figure it eventually.

Rating:

4.0

There's nothing that needs improving. This location is my go to when I need a moving truck.

Rating:

3.0

The website does not let you set up a reservation for cargo vans or trucks, so I ended up calling the location to make my reservation. I gave them all the details but they entered my email address wrong on their side and because of that my whole experience was ruined. I downloaded the uhaul app on my phone and set up my account but couldn't find my reservation anywhere (because of the email address). I sat in the uhaul parking lot on the day of my pickup talking with support trying to figure out how to pick up the van without interacting with a human to promote social distancing. But because nothing was working I ended up having to go inside and talk face to face with an employee. Please just allow cargo vans to be reserved online and none of these problems would have happened.

Rating:

5.0

The employee Joshua Chek was very helpful!

Rating:

5.0

thanx! Easy Peasy!

Rating:

5.0

KEEP UP A GOOD JOB AND KEEP MS ROMERO SHES GOOD

Rating:

5.0

The staff was really helpful and accommodating

Rating:

5.0

The Customer Service at this location compared to the other locations I visit is great they know what they are doing.

Rating:

5.0

The staff is very helpful

Rating:

2.0

Would not use as a storage facility again or ever if I had known how bad it was.

Rating:

5.0

My experiences with the u haul at both locations were excellent...the storage facility as well renting a truck on two ocassons. Everyone was helpful and very courteous!

Rating:

5.0

we appreciated the free month we had after the tornado. it helped a lot.

Rating:

5.0

Nice

Rating:

1.0

I pay 24 hours and always is close the building

Rating:

5.0

Very nice, professional and efficient staff.

Rating:

5.0

Great

Rating:

5.0

Everyone was always very helpful when we needed them

Rating:

2.0

I rented a climate controlled unit except for the first month is was not because the air conditioner didn’t work. I was given numerous excuses for when it would be fixed.

Rating:

5.0

None

Rating:

5.0

Outstanding customer service.

Rating:

5.0

Great staff very helpful

Rating:

5.0

Check-in is easy.

Rating:

3.0

Due to the recent unit break-ins we felt it necessary to vacate and find a more secure facility. A difficult decision as we have been tenants for 15 years.

Rating:

2.0

The biggest concern is the air conditioner was not working in our “climate controlled” unit. The office guy did not act too concerned or like it would be fixed soon. Thermostat was reading 99 degrees.

Rating:

5.0

Great place.

Rating:

5.0

Everything was great no complaints. I was checked in and out by the same young man. He was a small caucasian guy with a handle bar mustache. He was so pleasant . Even Robert the cleaning guy! Great

Rating:

1.0

I moved out and closed my account because of the ruid treatment I received from new management. I registered a formal complaint but have not received any feedback. Uhaul does not care.

Rating:

4.0

No real complaints. The gentleman just forgot to take the uhaul tag off of the storage. We had to wait more than 20 mins. This facility is short staffed and he was by himself. Not his fault.

Rating:

5.0

Caring professionals Superior customer service the staff was exemplary and really seem to be interested in helping me take care of everything. I sincerely appreciated it during the stress of moving .

Rating:

5.0

We were happy with their service, friendly but professional and work diligently, decent price, definitely will use them again and recommend them to anyone asking for help moving.

Rating:

5.0

None

Rating:

5.0

Na

Rating:

1.0

Our unit was broken into 3 times!!! in 7 months. Shady people!

Rating:

5.0

Staff did a great job

Rating:

2.0

Not having a good experience with y'all glitches. Was very inconvenient when our weather here was very cold.

Rating:

4.0

Wish I could have gotten a prorated rate for my last month. I was in the process of closing on a house and just needed an extra 2 days but ended up having to pay the full month

Rating:

5.0

Excellent customer service.

Rating:

5.0

Staff is great. Very friendly. Other tenants are also great. Many are hard working business people like me or other ordinary people in the process of moving. I really like the new manager here.

Rating:

4.0

It's nice

Rating:

5.0

Great place to store your stuff when you need to do that.

Rating:

5.0

Easy , fast , convenient

Rating:

5.0

It was a pleasure having my personal belonging stored at this UHaul facility. The employees were very friendly and always helpful when I needed and assistance. Keep up the good work.

Rating:

2.0

N/a