Customer Reviews for U-Haul Moving & Storage at Church St

Rating:

4.0

Thanks for everything. Appreciate it. Only thing I didn't like was on new storage unit I was quoted $99 a month and my contract said $114. Not happy on that

Rating:

4.0

The U-Haul clerk was kind but I wanted a 5 x 5 unit at Mt pleasant facility but he talked me into the church St center instead. But I'm going to have to change units to my pleasant cause I'm unable to walk to çhurch St plus I don't have a car to access church St. I made a mistake and hope I can change facility since my neurologist said if I fall í could end up paralyzed. Not good. I will contact the U-Haul storage facility tomorrow to sée if I can change units. Thank you very much.

Rating:

4.0

Needed more boxes than recommendation. Also the movers we hired to load our uboxes never showed up. U-Haul should better vet the movers it recommends. We went with another company.

Rating:

3.0

Too expensive for a storage room and it didn't even have a light in it.

Rating:

5.0

Nothing

Rating:

3.0

I had very little contact with the Fall River U-Haul location and the Fall River staff. So it is difficult to rate the Fall River location. The staff was helpful but I wouldn’t necessarily call them friendly. I chose the number of containers without soliciting help from Fall River staff. I was happy with the number of containers I chose.

Rating:

5.0

I am totally shocked. I received an additional $20.00 charge that I was unaware of and was never charged before. They charged me for dropping off the trailer after hours. I do this to return the trailer ASAP and help them be able to rent it to someone else sooner. No one ever mentioned this charge. This was the first time I have ever been charged this. Shocking that I was charged approximately 40% of the rental fee for dropping it of before 7 am. I actually dropped if off about 7:15 pm on Sunday. I could have dropped it off Monday after 7am but no one made me aware they would bill me for being nice. I will reach out to Mgr and see about a credit. If no credit "disappointingly" I will no longer use Uhaul.

Rating:

4.0

Everything went smoothly and quickly was in and out in no time esp when you use the app would use them again no problem

Rating:

4.0

When our truck pick up location was moved, but we were not told that our supply purchases were not be coming from the new location...We had to call the old location, cancel the purchase, and purchase the same supplies at the new location. Need better communication from the automated email we got.

Rating:

5.0

I can’t think of anything else.the personal we’re very kind and helpful.i can say that you couldn’t ask for any better service from anything.Thanks

Rating:

5.0

You all was great

Rating:

5.0

U-Haul on Church Street in New Bedford MA is great. Everyone there is friendly and professional. Please is clean as well the equipment. I will continue to rent from as their prices are reasonable.

Rating:

5.0

Whole process from pickup to return was quick and easy. Employees who assisted were polite and efficient. I would definitely recommend this location.

Rating:

5.0

This is now the second tie that I have used a UBox to move and I can’t say enough good things about my experiences. Always on time, always helpful, and in my person opinion, a cost effective way to move. Thank you!

Rating:

4.0

The equipment was great, but the employee needs customer service training. The first thing he said was “you’re late” when I came to pick up the vehicle. The reservation was for 2:00 and I arrived at 2:45 however the vehicle was already paid for in full.

Rating:

2.0

I had reserved a truck at the West Yarmouth location on Cape Cod for a 9am Saturday morning pickup. Two days before pickup I was called and told that I would have to pick up the truck off the Cape at the New Bedford location, an hour away. As a result I needed to pickup the truck the night before as movers were coming first thing the next morning. This means it had to be an after hours pickup as I could not be there before the location closed. Upon getting there could not get the lock box open. After working with customer service and wasting 20 minutes finally got the lock box open and got the key. The truck was not parked in the assigned spot so spent the next 20 minutes trying to locate the truck on a HUGE parking lot. The entire experience was a nightmare. I will say that the regional help center were friendly and helpful. They were the only positive thing with this rental.

Rating:

3.0

I rented a 6 X 12 trailer and the rental before me used it to load mulch. The trailer was never cleaned and I had to spend a half an hour cleaning it before I could use it. I asked for a partial refund and was offered nothing. Not a good way to earn repeat customers...

Rating:

2.0

If the self check in process is so time consuming it should be addressed in the booking process so people are aware to get there 15-20 mins earlier to complete. Leaving a truck with only 37 miles left of gas and not including in details that you’ll need to fill gas tank BEFORE the move is super unprofessional and created very unnecessary stress. I was told by the gentleman working that they can’t fill the gas tanks when the manager isn’t there on weekends. To no fault of his own, this sounds wildly counterintuitive since that’s when they are probably the most busy and instead I had to suffer and add that to my stress of my moving day when I had planned to just refill the tank when we were done prior to returning like one would normally expect.

Rating:

3.0

Was quoted in email one price, charged almost $100 more dollars when I went to pick the truck. Then after truck was returned 68 moredollarswas tried to be charged to me account. I will not use u haul again.

Rating:

1.0

Train your employees in customer service. How to automate service AND still provide exceptional customer service should be the number one priority in management, something that your team is obviously missing.

Rating:

5.0

After a hellasiuos experience with Lakeville and Kingston-Hanson was the only one with a truck I could take and still had to go to New Bedford to get a car carrier. I spent so much time driving around and wasting my money on helpers just to get what I reserved 3 weeks in advance. I was told I would get a refund. And still haven't seen it. If I can help it I will NOT be using u-haul again. To much BS.

Rating:

5.0

The overall experience was fantastic, everything was smooth, right from the delivery of the empty boxes at origin, picking up of boxes, transport, and delivery/pickup at the destination. I moved from MA to MN, and I got quotes from other moving companies, but on average they were 2x the price quoted by U-haul. The price-to-service ratio for U-haul made it a clear choice for me. I will definitely recommend U-boxes for any out-of-state moves!

Rating:

5.0

Only one person working when I dropped off trailer was too busy to provide receipt that I had dropped it off. I understand inspection needs to be done but would like a receipt when dropped off by text or email.

Rating:

5.0

Everything was great but they need more employer assistance.

Rating:

2.0

This U-Haul operates only on I Phone when renting something. For people and especially the elderly that aren't computer savvy and might not have an I Phone it a terrible experience for older customers. Will not use this service again. Thank You.

Rating:

1.0

I would like a call back from Monica asap. VERY POOR customer service as she SOLD my storage unit- put it multiple calls/attempts to speak with her and she NEVER returned them. Her front desk staff at her church st location, informed me that is actually the norm for her and many other customers also complain about her not returning their phone calls either. Very unprofessional and unfair at the same time, esp for being a business owner!!

Rating:

5.0

Honestly, every person along this journey was great. They were patient communicative and helpful. The only thing I would change is that I felt the rental fees were not explained in full. I rented the pod for a month before pick up. I paid that and then they asked for another payment for time spent with Uhaul. I did not feel that part was explained.

Rating:

5.0

Nothing you guys are very good

Rating:

5.0

I don't know if manual booking is an option when the internet is not working properly. Maybe it should be reevaluated. The internet was down the day I needed a moving van. I booked it the next day, but my day was hectic because of a lack of availability.

Rating:

5.0

Very helpful and allowed me to leave my small trailer in a parking spot for a few hours while I rented a larger one to pick up an oversized item. In and out quickly and friendly staff.

Rating:

5.0

My first time using services from U-Haul. I’m more than happy to use you again and or recommend services provided by U-Haul.

Rating:

5.0

Keep up

Rating:

1.0

The management was horrible. They were disrespectful. You can’t even communicate with them. They hang up on you on the phone. They overcharged you for things that you did not use. You don’t get refunded for the right things. They tell you that you can have it for a full day and then they charge you for another day. I would never ever go to that facility. Go anywhere but Uhaul on Church Street for Management .

Rating:

1.0

Better customer service, someone who pays attention to the customers needs. When picking up my vehicle the vehicle was very dirty, I asked to have it cleaned or for a paper towel to try and clean it myself and the gentleman stated that I just lift up the middle seat and I wouldn’t be able to see it, he did not offer to clean it or disinfect. The steering wheel very sticky, middle compartment sticky with dirt, door handles sticky. When returning the truck they stated I did not fill the gas to the right spot, after further checking with a u-haul representitive they told me I DID in fact put the right amount of gas and that there should not have been a gas fee. The location seems to be unprofessional, and not worthy with wanting to help a customer the proper way.

Rating:

1.0

Absolutely horrible experience from start to finish. Your company caused so much unnecessary stress and frustration, wasted over 5 hours driving around bristol county to Plymouth county to north of Boston to acquire the auto transport that was 'guaranteed' available to me 20 minutes from my house. All while employees showed zero care to resolve the situation and proceeded to belittle our frustrations. Completely unsatisfied. Do better

Rating:

5.0

Good

Rating:

5.0

Nothing to improve! This was a 5 star experience. Everything was on time and the communication was excellent for when drivers would arrive to drop-off/pick-up U-boxes.

Rating:

5.0

Excellent

Rating:

5.0

It was an amazing and excellent experience

Rating:

5.0

Nothing, this UHAUL was clean and fast. John was a great and treated me with respect.

Rating:

5.0

U-Haul staff was helpful and friendly

Rating:

3.0

NA

Rating:

4.0

Great customer service!

Rating:

5.0

Perfect! Highly recommend. Staff on East and west coast were wonderful.

Rating:

5.0

The gm at the west shore rd location in Warwick ri was an excellent help getting things ready quickly and also treated me with respect and friendliness .

Rating:

5.0

Lower the price of mileage charges. Do not hard sell / force extra insurance coverages.

Rating:

4.0

I have to check on the bill. I wanted everything complete by the 30th to finish within the billing cycle. I may have gotten a new bill for the month which wowuld cover just the day you picked up the empty container.

Rating:

5.0

Keep doing what you’re doing, great service, friendly staff. Everyone was very helpful.

Rating:

4.0

I rented my trailer for 24 hours at 8:30am. I returned it at 8:15am the following morning. A day or two later I noticed on my credit card account that I was double billed. No phone call, nothing. I had to call the location all morning before I could get someone to answer the phone. The person who finally answered stated that someone put in the computer that I returned my trailer at 10:20am which is nonsense. I told them to check their cameras and asked why no one called me asking where the trailer was if they thought it was beyond my return time. She stated that she would refund my second charge and now, 24 hours later, it isn't showing as having been refunded. You really should bill people without as much as a phone call. I returned my trailer on time, into it's exact parking space and would have never known I'd been charged if I didn't happen to notice it on my c.c. statement. That's bordering on fraud.

Rating:

5.0

I specifically go to this location when renting a U-Haul, and I've moved often in the area. It is large, clean, efficient, offers everything and John, the in-location service manager/representative is knowledgeable and goes out of his way to be helpful. Makes all paperwork and details very simple.

Rating:

5.0

Everything from start to finish was great. The drivers that delivered and picked up the boxes on both ends were friendly and competent. We will definitely recommend this service to other people.

Rating:

5.0

excellent service and experience

Rating:

3.0

Steering was very loose wobbly on highway

Rating:

5.0

Well done

Rating:

5.0

I like everything from this location good communication and great service from everyone

Rating:

5.0

every time I go to church Street U-Haul in New Bedford I’m treated with above and beyond care thank you and keep on keeping on The manager Brian is a great person has great customer service

Rating:

5.0

Nothing, you guys did a wonderful job and really helped us a lot thank you so much!

Rating:

5.0

Great guys very helpful

Rating:

1.0

went back on contract

Rating:

5.0

The trucks I find all tend to vibrate. Trucks are kept in good condition but all have scratches. Dents. Their own issues but luckily your never blamed for other peoples faults. Quick and speedy check in and out too. Will use again

Rating:

1.0

No utilice el trailer y de 120 dolares solo me rembolsaron 54 dolares

Rating:

5.0

I commend you on your hiring choices. All the agents and staff people that I interacted with were well versed and knowledgeable about the [U-Haul] moving process beginning to end and that was very helped to me. While there were a couple hick-ups, they were handled with ease by the U-Haul team. What can you do to improve for the next customer? - I'd say continue with strengthened current hiring practices/requirements. Also, 3-rd party arrangements like the 2 Jacked Guyz, that I also used for this move, were terrific. Can't say enough great things about the two guys that were on site. Again, good pick for partnership or whatever the arrangement is. Thank you.

Rating:

3.0

The first place to pickup the truck no have one person to help and the app it's not working good and additional the truck not started . I need call customer service 3 time to resolve te problem. And lost 45 min in the place to take that keys.

Rating:

5.0

Make a stronger package to put the keys in. Otherwise it was perfect.

Rating:

5.0

Nothing to improve I was happy with everything and I appreciate it Happy holidays

Rating:

1.0

All my items are ruined and they were only stored for 6 months. I would have been better off storing my items in a tote outside in the elements. No one wanted to get back to me, can’t ever reach a manager, had to contact corporate to get anything done and still very minimal was done

Rating:

5.0

Great process and very helpful employees. Well maintained facility and equipment. Thank you!

Rating:

5.0

Excellent service all around, couldn’t be happier!

Rating:

5.0

Great experience- love they have a motorcycle trailer

Rating:

1.0

I was over charged and lied to about use of blankets

Rating:

5.0

Great Team!

Rating:

5.0

The staff here were exceptional!

Rating:

3.0

The fees were a bit much but other than that, no complaints. The staff within the building were amazing!

Rating:

5.0

I loved everything about this storage experience! Right off the bat they offered up first month free! The staff are very helpful and professional! I even had them install a trailer hitch on my jeep! Thanks again. I have zero complaints with this store and only good things to say! The place was always clean. There were plenty of carts the indoor drop off and loading area is great! The monthly price was fairly reasonable, the location is very nice. And the truck fleet is serviced regularly as well. Job well done North end of New Bedford UHALL!

Rating:

1.0

Assistant Brian needs to be investigated for mileage fraud customers. Excessive charge customers after bringing the truck. Charging customers for mileage in excess. Fraud and theft

Rating:

5.0

The staff was always friendly and helpful.

Rating:

5.0

Beyond expectations services and immediate response with assistance and solutions.

Rating:

5.0

Bryan was great!

Rating:

2.0

The first people we dealt with were not very helpful in the early morning. My entire party felt that they did not want to be there and it was a weird tense feeling, especially after the “manger” was rude on multiple occasions and then left us for an hour to help other people as we were still waiting on an answer as to why our rental was not available and what could be done. This mistake costs us 4 hours of a police detail that we had waiting for us as we planned a move out day and uhaul pushed those plans out by 1.5hrs.

Rating:

5.0

The young girl that help me was very friendly, kind and she made sure i knew everything I needed to know before I left very professional thank you!

Rating:

5.0

Brian was great, knowledgeable, need to give him a promotion to manager.

Rating:

5.0

The Manager Monica Viera and staff were very professional, knowledgeable and helpful. Excellent storage facility, would definitely recommend.

Rating:

3.0

For half the year the phone system was not connecting to uhaul. I found a secure, clean facility at less than half the price.

Rating:

5.0

None

Rating:

5.0

Great experience! The staff was always a pleasure to communicate with!

Rating:

5.0

10/10

Rating:

5.0

Pleasureable experience,staff was great would highly recommend!

Rating:

5.0

The service person was courteous and quick and answered all my concerns. Very accommodating.

Rating:

5.0

The manager Monica I believe is very professional and runs a very clean, friendly and well operated location. I have been renting vehicles for years and this location has by far been the most well run! Staff was also friendly and helpful which is a reflection of management!

Rating:

3.0

Área Manager Monica was not helpful the numerous times I reached out concerning my unit. She has her name & number on all the walls but was not available.

Rating:

5.0

Great facility.

Rating:

5.0

Staff are great! 👍🏻🫡

Rating:

5.0

Staff have been very helpful and accommodating.

Rating:

5.0

Easy access to my unit. Always felt safe and the unit was extraordinary clean, never saw any rodent feces. Barely had anything to sweep up. The whole facility was very clean. Great experience. Will definitely recommend or use again if I needed to rent put another storage unit.

Rating:

5.0

I greatly appreciated the staff’s friendly attitude to me.

Rating:

5.0

Monica was very helpful and was very professional made everything a easy experience Monica is what a great employee should be!!

Rating:

5.0

Buen trato gracias

Rating:

2.0

The staff was utterly rude and obnoxious. I will never go back to that office staff. SOOOOO RUDE!

Rating:

5.0

Customer service is above and beyond!!

Rating:

3.0

Staff is unorganized. Not trained corrrctly.

Rating:

4.0

Everyone was great, friendly and courteous except the guy that was on Tuesday 10/10/2023 late afternoon when I called after being there earlier in the day. This guy was very rude and acted like I didn’t know anything and told me that the rental unit I have did not exist and I told him I was there earlier in the day and was actually in the unit??? It is 2023 and I was being degraded because I am a woman. It went on a little while longer while I was asking about my U-Box that was delivered from Florida and he continued to contradict me every other sentence. I ended hanging up on him. I went in Wednesday October 11th and what a difference, the workers were excellent and were truly caring and so helpful.

Rating:

5.0

This is a great, easy, safe and secure storage facility. Bathroom was handy and spare carts to use on both sides.

Rating:

5.0

My experience with rent the storage unit All the personal it's very freenly and polite Personal I Recommend any one because it is safe place to Rent any unit or truck 🚚

Rating:

5.0

THE U HAUL IS THE GOOD PLACE STOREDJA FOR PEOPLE IS GOOD PRICES I RECOMEND MY FRIENDEDS IN FAMILIA TO RENT THEM IS A GOOD CHOICE IF YOU GAYS NEED I RECOMEND IN CHURCH ST NEW BEDFORD MA O23746 I LOVE THEM

Rating:

1.0

The assistant manager in the location on church street in newbedford , she was the worst person to deal with as far as customer service attitude was completely poor. I highly suggest not going to that location because she is definitely a miserable one

Rating:

5.0

Absolutely best and most helpful uhaul staff I’ve ever encountered. You have an awesome group of women working there and I felt confident my belongings were safe and secure.

Rating:

3.0

Female staff member was extremely rude to when we moved in.

Rating:

5.0

Just wish the facility was open 24hrs.

Rating:

3.0

The facility itself is clean and seems safe and the staff was AMAZING! My one negative is that it took FOREVER to unload our truck because the units we got were as far away as possible from the unloading zone we had to use. We were told the indoor unloading area would not be tall enough for U-Haul's 26-foot truck, which resulted in a 2-minute walk to get from the truck to the unit. We spent almost 2 hours just walking back and forth to the units. I wrongfully assumed that all of the unloading areas at a U-Haul storage facility would accommodate U-Haul-branded trucks, which made for a drawn-out and unfortunate unloading process.

Rating:

1.0

I returned the storage at the month mark, before new month started and I was still charged for the new month, when I have mentioned to one of the representatives at the store, the I was moving out before the new month, them when I called I was put on hold for 40 min and them the call was drop. Finally was able to put a complaint to find out the I have to wait 72 hours to get an answer.. not good..

Rating:

4.0

I ordered my unit online because your system was down and couldn't speak to anyone. I get to the facility after hours and couldn't gain access to the facilityor my unit. In the instructions there was no procedure give as to how to use the access code. There is a sign on the building that states you need a swipe card to gain access after hours. This I found out was not true. If you use key pad on the right then the one on the left it will open. Sitting on the phone and speakin g with customers service , why wouldn't the rep ask us to try this procedure first. Instead all my belongings had to sit in the back of trucks exposed to the weather and being stolen. Bottom line I was beyond upset

Rating:

5.0

We ran into a snag during reservations, but after that, it was smooth sailing. VERY SATISFIED SO FAR!

Rating:

4.0

No light in unit to see

Rating:

4.0

The facility and staff over all excellent. One minor suggestion to increase the customer experience is to have adqu

Rating:

5.0

⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Brittney was AMAZING! U-HAUL is very lucky to have her!!! She handles business like no other. She made things right for me and made me feel valued. I will be sure to recommend this location based off Brittney's performance ALONE! I would like a call back from a manager please. Thank you.

Rating:

5.0

Staff was very helpful and super friendly!! 10 out of 10!!

Rating:

5.0

Monica Vieira was very helpful and knowledgeable about everything at U-Haul great job!

Rating:

5.0

The lady who helped me today im not sure of her name she was amazing and sweet and helped me the best she could she is a great employee

Rating:

4.0

Great facility. Needs some cleaning and sweeping. And, Manuel was great and accommodating but he needs help. Three people came in at one time and he had to manage that and inspection of the trucks and trailers.

Rating:

5.0

Extremely helpful and facility very clean and great ownership

Rating:

5.0

So far so good!!!

Rating:

5.0

The girls there were awesome very helpful and knowledgeable about the facilities. 10 out of 10 stars!! Would highly recommend to anyone looking for a uhaul truck or storage!!

Rating:

5.0

So good. Chefs kiss level perfection.

Rating:

5.0

Staff are very pleasant and very helpful and I really love the specials they have going on all the time😉😊

Rating:

5.0

Very helpful. Fast service. Made me comfortable storing my stuff at the facility

Rating:

5.0

I wish I got their names, but the ladies working on Sunday Nov 6th were great and so helpful. They helped me solve a minor crisis and I appreciate all of their help.

Rating:

2.0

Storage had cockroaches which infested all furniture and our belongings.

Rating:

2.0

NO EFFORT PUT IN TO PROBLEM SOLVING, AND HORRIBLE MANAGEMENT!!!!

Rating:

5.0

I have always had a great experience with U-Haul The staff is exceptional. Especially Mii. Jamie.Having the pleasure of her pleasant attitude cannot be matched. The company is far better the exception to the rule.Keeo up the good work

Rating:

5.0

Very impressed by facility.

Rating:

5.0

Great staff. We have rented hundreds of times over the last ten years and this is one of the most reliable facilities we have ever used.

Rating:

5.0

FINALLY a facility that maintains the property well cares about the customers and also considers efficiency and ease of access with moving in online capabilities. I had to move rather quickly with no notice and I was desperate for a place to store my entire apartment and while they said they had originally a 10x15 available they only had a 10x10 which is fine. I just got an extra 5x10. AND no signs of insects or rodents. Which is my BIGGEST CONCERN.

Rating:

5.0

Jamie The girl that helped me was terrific she was very accommodating and very pleasant to be around

Rating:

1.0

The staff was very rude. She hung up on me. I want the recording and her fired. I never had someone act like I Karen like she did. I will be calling corporate office to have something done. If you don’t.

Rating:

5.0

La senhora qui mi atendeu fui bien amabil com migo estoy contenta gracias por todo

Rating:

5.0

Brittany is AMAZING! Her service is always great and she knows her job!

Rating:

4.0

Just had to put items in the only available size because the first one was too small need a medium size one eventually if possible went smoothly other then that but it was my fault not theirs thanks

Rating:

2.0

It was very difficult to speak with a person and when I did the information I received was conflicting. I tried to close my account and never received verification that it was closed. Even after it was closed I received notices that my payment was overdue for time that the unit was closed. I was promised calls back that never happened

Rating:

5.0

Great team of people

Rating:

5.0

One of the male workers needs some help learning the computer system, but the female manager is awesome and deserves a raise.

Rating:

5.0

I unfortunately do not know her name but the girl who helped me was great!

Rating:

3.0

Not being able to access storage facility that isn't staffed was always an issue. Having to go through the national telephone number to get local office was also a big issue and concern. Local office always tried to resolve issues once they were made aware of the problems.

Rating:

3.0

Need someone on site and the door to get in keeps having to get reset to get in

Rating:

1.0

The customer service that helped me out was amazing after the situation that happened. The lady that was at the storage unit was not helpful she was rude and unprofessional.

Rating:

5.0

The only thing I didn't like was my storage unit wasn't were it was supposed to be reserved at when I got there,I had to wait until the next day and go to a different U-Haul location and made me waste more gas than necessary and didn't even get any kind of reimbursement for the hassle

Rating:

5.0

It is nice to know that my belongings are safe.

Rating:

1.0

There was no one at the office to check us in. We called customers service only to wait on the line for 44 minutes and then be told that there was someone there when the office was closed. Very poor service and terrible time getting help when needed. The delay totally ruined our travel time and next commitment. I would not recommend UHaul at Church street New Bedford, MA

Rating:

2.0

We were completely mislead. We reserved a 10 X 15 only to find out that none are available at that location. When we reserved they did not tell us that we had to go to a different location to do the paperwork and get the unit number and access code. The young man who waited on us at Mt. Pleasant st. (Rob) went above and beyond to help us. This young man was so pleasant and professional.

Rating:

5.0

I do suggest putting a ramp on the building entrance(s) so dolly can be rolled in/out of building. Currently you have to step down about 5” which is not convenient or safe for moving items in/out of building and may cause injury to people especially when moving large household items. Also something to hold the door open to make moving items from truck into building more efficient.

Rating:

1.0

Came back the morning after I moved everything and now all my personal belongings are missing. Person at the front desk was rude and now I have nothing.

Rating:

5.0

Good service

Rating:

2.0

Unprofessional due to the run around given while trying to locate the storage unit . Personnel giving attitude while asked time sensitive questions in regards to location issues .

Rating:

5.0

Every one was great

Rating:

1.0

Small narrow door to was unable to get furniture in. No dolly or hand truck and too far to travel heavy object into building. Came out of the building and was locked out and unable to get back in. Unusable do unable to unoad the Uhaul

Rating:

5.0

No issues with the facility at all but the service left a lot to be desired for this reservation.

Rating:

5.0

Need more cart to move the stuff around

Rating:

1.0

See you in court

Rating:

1.0

We are not using the facility. When we obtained the unit, we were not given instructions for the correct location. After the 3rd person, we found out the unit was at a totally different site. We went to the new site, only to find that we still could not get in…because we had STILL not received proper instructions! We ended up not using the unit and would not recommend your facility to anyone else. We wasted about an hour and a half out of our day.

Rating:

1.0

El personal tiene que tener más profesionalismo para poder ayudar a los clientes. El centro de almacenamiento todo un problema para abrir las puertas un servicio deficiente en el aspecto de almacenamiento. Pero en el servicio de alquiler de camiones excelentes. El personal que me atendió en el alquiler es grocera. Por eso mismo cancele el alquiler del almacén espero me devuelvan el dinero ya que la empleada no me dijo nada de la devolución del dinero. Gracias mi número de teléfono es +15083751742 para saber cuando me devolverán el dinero del almacén cancelado. Gracias

Rating:

1.0

When I made the reservation it did not say I had to go to a different location to get the keys. When I went to get the keys I was told the units were still being built and were not available. After talking to the manager she sent someone to “do the walls” so that I could move in. When I got there the unit wasn’t even numbered. I waited nearly an hour at the unit for the person who was supposed to be doing something with the walls to come and tape a paper sign with hand written number in it. I was so disappointed with the experience. Also, in regards to cleanliness, there was a pair of men’s underwear and what appeared to be a sex toy as soon as you walk in on the ground. Also, to talk to anyone on the phone is a 30 minute hold time.

Rating:

2.0

It was actually the most inconvenient storage process I’ve ever experienced. There was absolutely no employee on the premises. The email did not state that or which door to enter. My friend and I drove all around the building, in the rain, with our two SUV’s circling around trying to find out how to unload. We had to drive to another UHaul location and the employee there didn’t know what was going on either. She offered me the small box pods sitting outside, which isn’t what I had paid for online nor would it fit any of my belongings. She finally called someone and got actual directions. I tried calling UHaul several times and there was an hour wait every single time just to get to a representative for UHaul and I couldn’t get through. I finally have access to the unit but the hours are not convenient at all and neither was the process finding it.