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SHERRY HCustomer Reviews for U-Haul Moving & Storage at Citrus Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No dolly and they didn’t inform me
TANISHA MStaff was very helpful 🙂 and very nice!
Nathalia O | Overall ExperienceEasy pick up and drop off. Ready to go as reserved.
LAUREL SIt was great.
Delia OThe truck was filthy in the back and cabin. When I arrived home the back door was open and the clip that keeps the door closed was broken. I had to tie the door closed with rope in order to move and couldn't finish my move in a timely fashion today. My sons who had taken the time to help with move had appointments they had to keep and were not available to help finish the move even if I was given another vehicle. The service gentlemen were very helpful and polite and offered to get me another vehicle ASAP.
RONALD HNext time equipment is dropped off on time make sure you guys mark it off as returned so people don't wake up to dumb messages stating legal action has been taken because you failed to mark the equipment as returned. Do better or don't hire old people that forget things easily
JONATHAN MThe staff was efficient,friendly,and helpful. It was a very easy transaction.Excellant value
MARK TI had great experience with this U-haul place. Always great to work with , very competitive and knowledgeable ;) rented a unit for 3 years and everything was well taken care of . Great staff , always ready to help me . Thank you , Great place very reliable And secure;)
viktoriya t | Overall ExperienceIt was nice it was clean
Marc P | Overall ExperienceThe entire process was difficult. Lock box was not easy to find and tall. I was barely able see to put the code in. Check in process was annoying.
Nicole BAwesome experience
LARRY MThe associate I dealt with when I checked in and out was the same gentleman. He was extremely nice and professional. Explained everything in detail and was efficient. He is a rockstar
SAMUEL SOne of the safest locations I have seen. it makes us feel great knowing that we can always ask U-Haul for the right advice for moving and storage.
Gary M | Online Move InDidn't like the rate hikes but my belonging were well protected
Pearl C | Overall ExperienceExcellent service
YAKOUT H | First ImpressionsMy entire process was professional, easy, polite, and enjoyable.
LARRY MAll went smoothly
Kellie ZFast and helpful service.
RODRIGO P | Online Move InNothing.
Carl SThe lady that helped me was very nice!
RICHARD PThe only was I was double charged for the rental. I made a reservation online and payed with a credit card. At the rental location I was charged again and showed no reservation.
CARLOS AThis is the second time I have had a self storage unit at this location. The staff is always friendly and helpful. The units and buildings are always clean and easily accessible.
susan m | Overall ExperienceThis location always does a great job!
GEORGE TIf you are going to automate the rental and return process, please ensure your program is working properly. I realize the automation reduces the cost of labor, but that same time is now a burden on the customer, and when it does not work properly is extremely frustrating.
MICHAEL JI was checked out with gas gage as 3/4 full but when I got into the truck it was less. It was more like 5/8 full.
ANDREAS BExcellent customer service. Seamless process. And the rates are really good and they don’t charge all of the administrative fees that so many storage facilities impose. Very clean and orderly.
dianne v | First Impressionsi returned my rental roughly 2 hours late, on a Sunday evening, when the business was already closed. I was charged for an additional day. I called into customer service BEFORE i was late and asked about getting extra time. I was told that 1-2 hours was not a big deal and customer service even emailed me a link that would let me check-in the rental myself, since the business would be closed.
AUBREY NEveryone is always helpful and friendly at this location.
GEORGE TI always recommend and I also rent from this uhaul truck. Quick and easy to make reservations
YOLANDA MThe trailer I rented was bent slightly so my cargo didn't fit.
JASON LWe hope you realize what a gold mine you have in Jasmine!! Her willingness to help, attitude and overall exemplary customer service is not something you find very often and we hope she is rewarded for it. People that shine like she does are very hard to find.
JOYCE TThe staff is genuinely helpful and professional. They are an asset to your company and deserve whatever it takes to keep them for your customers.
DALE FGreat jog need more pickup trucks
RONALD MService was great called Wednesday Jennifer said they could do it on Thursday at 12:00 Pm. Dropped the car off at 12 pm very nice gentleman said it would take about two hours and would call when it was done. They had it finished right on two hours. They not only finished it in the time frame they quoted but a lot less expensive than the dealership and the installation is great no rattles 😊
Harold LI was super pleased with my hitch install. The drive to this location took longer than the actual installation. Friendly staff as well!
jared gThe suspension seemed a bit beat up and bumpy. Otherwise, it all went down well. Thank you
ANTHONY CFast and friendly
Deborah UNOTHING. THE ENTIRE STAFF IS AWSOME!!!
ROBERT CThe staff was extremely helpful and knowledgeable-it was a seamless experience. Thank you!!!
JOYCE TEveyone was wonderful. Frankie was great as well. Thank you all
ANTHONY C | First ImpressionsNothing
JOSEPH PN/A
Eddie TEmployes's are always very helpful a pleasure to deal with. Thanks
DAVID SNothing. You guys are great
RAYMOND LAbsolutely impressive customer service! Thank you
CHRISTIAN MQuick and professional service!
JACK KThe after ck-in customer inspection of the vehicle is pretty long.
JEROME DKeep having the great customer service we had , the lady at the counter was amazingly courteous , helpful and knowledgeable of her duties , she have the best attitude and a great smile throughout all the process, yes that makes a great difference . 5 stars for her
Myriam FIt’s sad that the ppl you have representing your company will mess things up, take 0 accountability and not fix things nor compensate for it. I’m no longer giving U-Haul my business
JUDITH MEverything was smooth. Good service and experience
KENNETH BGreat service
RODRIGO P | Overall ExperienceEveryone is friendly and helpful this is my to go location and I recommend it to all Friends and family .
GILBERT SExtremely clean Staff very helpful and welcoming
bonnie b | Overall ExperienceAdd a note that it takes about 20 minutes to check yourself in using your mobile phone. Other than that, it's great!
ROBERTA RCould not have been easier to rent and return the 9 foot cargo van. It was great using to load about any piece of furniture I had for moving. I moved whole home except for 5 heavier things i.e tread mill, 9 ft sofa and 85 inch tv (which I could have rented box for 39.00 from U Haul. I would do again if needed a short move. Love the quick and easy return and was rebated the unused milage.
EUGENE DEverything was fast and easy. Got in and out in less than 10 minutes. Thank you again for everything.
ERIC BM
matias pNothing
Kristie AI arrived 15 minutes early to do the mobile check in, but the system, according to the Uhaul employee, was having issues. I gave up on the mobile check in and went inside, which ended up eating up 25 minutes of my reserved rental time. I was told the gas was on a quarter tank, which it was actually between an 1/8 and a 1/4 of a tank. I drove about 17 miles and the low fuel warning came on. I get it , things happen, technology fails, but giving me credit for the time I lost would have been the right thing to. As for the gas situation, I ended up paying more gas than I should have, despite using their chart for replacing the gas. What happened to picking up a rental with a full tank, and then returning it with a full tank?
TIMOTHY OTruck was dirty and had numerous air fresheners in it left by a previous renter advertising their business.
RUSSELL SVery helpful and friendly! seemed to really care for customer
JOHN JYour app is flaky and picture upload took a several tries where it gave no indication of progress and would then randomly refresh while filling out fields and reset them.
WILLIAM PAfter hours return app would not work. Employee leaving location was very helpful, along with customer service on 800 number. Process took over 30 minutes.
PAUL JMy only issue is they are trying to cajrge us fir a dolly that was in the truck we rented but that we did not use.
JONATHAN SGreat people always helpful.
Sean C | Overall ExperienceThe managers here are very attentive and worked with me on getting my things moved in - but also when it was time to get my things out. I appreciate your assistance!
Michaella G | Overall ExperienceArmando was very helpful. I called with little knowledge about my storage needs and needed something within an hour. He helped me come up with a strategy and also get unstuck from my limits. He was patient and calm and explaiend the deal to me as well. I'm very grateful!
Monique F | First ImpressionsThank You I Am Happy To Have Done Business With Your Staff See You All Again When I Rent The 15' Truck on 12/28/2024 Have a Happy Thanksgiving And a Merry Christmas and Happy Hanukkah 🛐🙏🕊️🌅🦋🌴🇺🇲
CYNDIE A | Overall ExperienceSo far things are very agreeable. Thank you kindly for your service.
Thelma D | First ImpressionsToo expensive
Melissa P | Overall ExperienceThank you for making this process easy
IJLAL B | First ImpressionsThe late fees were a little harsh, if someone is having a hard time (loss of job, illness, etc) special considerations should be made
Lori G | Overall ExperienceThe guy that helped me was very nice and very helpful. And made the progress so easy and fast. I was overwhelmed because I lost everything and I was crying. But I'm very thankful because he really made the progress smooth.
Nathalia O | First ImpressionsIt was a sudden move and U-Haul made it happen with a truck and a storage unit on the same day !
Andrew V | First ImpressionsI’ve had a storage at U-Haul for three years and my mother had two for 3 1/2 years. We planned to clear the three storages on Saturday but the cards we had for night access would not work and we were unable to contact anyone that could give us an access code. The cards previously worked at night. I had to pay for the truck for two days and the delay cost me a full other day labor cost. I mean thanks for the free storage for another month offer but it is useless to me and cannot reverse doubling my moving costs.
Angela C | Overall ExperienceI’ve loved everyone in the company
KYNETHA W | Overall ExperienceArmando went above and beyond, he was very helpful, friendly and knowledgeable
Iris R | First ImpressionsThis is the best storage facility I’ve ever stayed at the unit itself was nice. It was very clean. I love that you could drive up and load and unload. I will definitely be back if I need more storage in the future and I definitely will refer this place by the way you have a Gym working for you to named Miss Frankie your whole staff is great, but she is a real stand out
Crystal C | Overall ExperienceExcellent would be your staff unloading the trailer. Your staff were very helpful and was surprised at that professionalism and overall experience. You have an excellent staff that appear dedicated to a customers needs.
RICHARD S | First ImpressionsThis is my first storage so I can't compare to another company, however for the from May 2021 thru August 2024, I mostly dealt with Yasmine who I just learned is no longer there and Frankie! They were both awesome! I had a climate controlled unit at the Citrus Park location on Gunn Hwy to house my stockpile as I was a couponer until April 2023. I started out with a 5x9 unit, upgraded to 10x10 downsized again to 5x10 then upgraded one last time to a 10x10. Aside from a dead bug every now and then which I don't blame them for, the building and grounds were always well maintained. I wasn't fond you don't allow 24hr customers' access to our units. I also didn't like the yearly rate increases. I feel like loyal/good paying customers should maintain the initial fee for a few years at least. My rent was due on the 1st of the month and during my entire 3 years, I was NEVER late, I was either early or right on time with my payments. On 8/14/24 when I emptied my storage and left it very clean might I add; I asked if I could be refunded for the 2 weeks since I left early. I was told you don't prorate. Today on 8/16/24. I just called and spoke with Patrick about this and he stated since I was there so long he's going to refund me $97.xx. Thanks Patrick!!! You all ROCK!!!
Sonja S | Overall ExperienceThe office people were excellent and very helpful. My overall experience could not have been better. Then the ease of finalizing everything went easy and smooth. I highly recommend Uhaul again and again!!!
MARK W | Overall ExperiencePatrick the manager is great! Always helpful to our needs. Also, employees are friendly and respectful.
FLEET C | First ImpressionsBelow average only because of the constant price increases. Other than that I had a very good experience. Staff very helpful. Great facility.
Yolanda S | Overall ExperienceStaff was very helpful and professional
ANGEL G | Online Move InThe Citrus Park U-Haul storage facility met my expectations on cleanliness and easy access. I have used this facility for over a year and as I worked to reduce my load, U-Haul made it easy to downsize to smaller units that fit my need. If I ever needed something, staff was always helpful. They are a busy site though, so sometimes you wait a bit for your turn to talk to customer service. Only mentioning that so folks don’t go when they are in a hurry because patience may be required.
Joy S | Overall ExperienceThanks
Janice Z | First ImpressionsTerrible access to unit. They always have lots of trucks in front of my unit. I took this outside roll up door 10x15 to allow easy access. Had to walk from parking carrying stuff to and from. Then they built a huge green tarp cover for the guys to receive trucks back to yard. Right in front of my unit. Now i can NEVER get access. Counter guy didn’t care and started telling me it was there since they built the place. I should have known. They just built it 4 months ago. I get you need to service return trucks. Way too busy a space to work with. Nice outside guys. Absolute retard at counter. Customer is always right….Shut up and listen. Would never rent here again for any price drop.
Joe M | Overall ExperienceMy favorite place for a storage when I need one ☝️
Stanley A | Overall ExperienceVery secure. We had the storage for 12 years, never an incident, always accesible and the staff very helpful.
FERNANDO E | Overall ExperienceVery happy with all. Your employees very courteous and pleasant
MARK W | First ImpressionsIt was easy and well thought out as to renting and exiting. I will definitely use this place again.
Patricia C | Overall ExperienceThe man that waited on me was new and was not trained to do his job. I reserve a storage unit 2 months ago and they had no record of having one reserved in my name. Thankfully they had one available, but I found this to be very frustrating.
Kathy P | First ImpressionsThank you
nancy s | Overall ExperienceThe staff members were so attentive and assisted me with all my issues. Moving can be hard and sometimes things do not go as planned. But the entirety of team members made me feel welcomed and at ease with all my needs. Thank you
Michaella G | First ImpressionsThe staff at the Gunn Hwy storage facility were nice. The place is pretty clean. Access to the storage units is convenient.I don’t have any issues regarding this location specifically. I do have issues with U-Haul itself as a company. After the most awful experience of moving with U-Haul, I will never, ever recommend U-Haul to anyone. NEVER. I am only using the storage unit because I was offered a free month of storage due to the amount of money I spent on U-Haul moving equipment and I needed somewhere short term to store my things. After I get my things moved out of storage, I will never again use U-Haul.
Debrah P | First ImpressionsI was very happy with the service and Patrick and his staff.
VICTORIA C | Overall ExperienceThe front desk girl was rude
Jany R | Overall ExperienceecxE
Dulcemar P | Overall ExperienceGood customer service that’s what why I keep going back
Ubeline R | Overall ExperienceStaff was very friendly and helpful in the office as well as when we returned the rental and service was fast.
Shane K | First ImpressionsI wished the hours for storage access was longer than 10pm.
Paris O | Overall ExperienceVery easy. Facility is nice
Susan W | Overall ExperienceFirst of all I have been renting at Life Storage for years overpaying for what they said was climate controlled, but clearly it was not because this facility is on another level the ease getting in and out them providing A Lock you don’t have to pay for and the unit the whole building is actually air-conditioned is a game changer. This is the best facility I’ve ever been to.
Crystal C | First ImpressionsI just got out of hospital so can't elaborate but , u guys really know what ur doing!
Brice M | First ImpressionsGreat experience!
Yossila P | Overall ExperienceI rented about 8 years! Thanks again @
MARCELO N | Overall ExperienceAll the staff on Gunn were very pleasant and helpful. The person who went above and beyond was Patrick. He helped me, when the double lockers assigned didn’t work out, to find one that would and was pleasant through the process. ( I got the name Patrick from my contract, I hope it’s correct)
Kathryn B | First ImpressionsThe storage was went and price was affordable but the ladies in the office never wants to help the customer one time I had went there and ask if someone can help me open my uhaul door since it was jammed she said “all you have to do is open it “ I stated that I was jammed again and she replied with the same answer when I went to go un jammed it my hand slipped and the metal left me with a gash on my hand. The manager then helped with and everything was solved. The lady’s in this office just wants to stay at the counter and not actually help customers.
Lissette H | Overall ExperienceI have an problem with the motion sensor lighting by my former storage unit. When packing or unpacking "There Should Be A Way To Keep The Motion Sensor Light On" It's very very inconvenient because I had to Stop serveral times to walk near the light sensor because it kept going dark. I asked office about this and was told "There Is No Fix Or Work Around"" This issue would prevent me from using Uhaul for any future Rental and Storage needs.
Royce W | Overall ExperienceThe Staff was very professional and accommodating and very informative and Helpful!! Patrick, the manager,Luis,Jazmy, Frankie ,Chris and Brian was very helpful in assisting me in my "Time" of sorrow!! Best regards, Carrie Ricks-Resto
Carrie R | Overall ExperienceI had a mandatory move date of January 3rd 2024. The movers were contracted for that date for an hourly wage to move my things out of storage to my new apartment. My storage unit was on the 2nd floor. It took twice as long to unload the unit because the elevator was broken. I am handicapped in a wheelchair so I could not even go upstairs to supervise the move. When I contacted the manager and requested some sort of compensation to offset the expense for additional time it cost to move due to the broken elevator he said it was an act of God and no compensation would be made. We communicated back and forth via text. I felt he was arrogant and unreasonable. Due to this experience I certainly wouldn't recommend this U Haul location again.
Angela M | Overall ExperienceThank you
Norma P | Overall ExperienceJazym has assisted me in the past, going forward she is still, Awesome!!
Carrie R | First ImpressionsVery helpful professional great place
John C | First ImpressionsI hate the gate in and out service and that you’re going to hold my stuff hostage. If I forget to get in and out I also think that it’s potentially against the Americans with disabilities act. I have ADHD I forget a lot of things so you’re gonna hold my stuff ransom because I forget Doesn’t make a lot of sense to me
Joshua R | Online Move InThese guys at your Gunn Hwy location were amazingly helpful. Thank you so much guys.
Aaron L | First ImpressionsWay too expensive for a 5 foot storage unit Staff didn’t even check me out when I rented a U-Haul trailer
Sid W | Overall ExperienceGreat hours for a decent storage unit that was well maintained convenient & reasonably priced.
Kim C | Overall ExperienceStaff friendly and helpful.
STEPHANIE A | First ImpressionsThe nicest looking UHaul facility I have ever seen. The young male who helped me check in was VERY nice. I am glad I chose this location to store my belongings.
Carey M | First ImpressionsThank you for the server's
Dennis S | Overall ExperienceThank you so much for your service. If I move back to Tampa your location will be my first choice in case I need a storage in the future. God bless...
Carmen M | Overall ExperienceVery nice experience. Great customer servic. Great facility.
Jermaine R | Overall ExperienceGreat staffing
wardell p | First ImpressionsAmazing customer service very professional
Jose G | Overall ExperienceGentleman at the front desk on June 12 @5:30p was outstanding. Very accommodating. Explained everything perfectly.
Greg T | First ImpressionsThe staff was very helpful and always ready to help you with no problem at all also they always had a smile 😁😊
DONALD H | Overall ExperienceYes, the staff was extremely helpful including the general manager, Patrick. And their staff is really helpful when I needed an answer for any one thing.
Michael L | Overall ExperienceVery convenient facility with workers that are super professional and respectful ensuring that the customers are given the best service.
Larry M | Overall ExperienceThank you for everything.
Zoraida H | Overall ExperienceI love the helpful friendly staff. You have GREAT GROUP OF PEOPLE!!! Give them more vacation days
Jihad T | First ImpressionsVery very expensive
Maurie F | Overall ExperienceJohn was great. Thanks for all the help
Patrick F | Overall ExperienceThank You for being there for me to store my stuff. Still too crazy to get a house yet. Be Blessed 🎉🌅🌄💛
CYNDIE A | First ImpressionsMrs. Jazmín Rivera is a rude person
Carlos R | First ImpressionsThank you so much
Nilda D | First ImpressionsThe storage facility took really good care of me
Victoria I | First ImpressionsThe staff was so kind and helpful!
TREALE C | First ImpressionsThe best in town. The staff here are excellent.
Eric P | Overall ExperienceGood people to work with!
Angelina B | Overall ExperienceThe folks that set up my reservation and did the final booking were pleasant and put the “extra” in extraordinary.
Michael G | First ImpressionsThis is a very good facility with a helpful staff. The only issue we had was that the elevator was out of order for two of the days when we were moving the stored items from the second floor.
EDWARD B | Overall ExperienceHad my unit a little over two years. Everybody was ALWAYS very friendly, polite and helpful!!! Appreciate this facility and all staff!!
David H | Overall ExperienceThey helped more than ever from beginning to end. Def would recommend.
Greg G | Overall ExperienceThis location is very clean, has well lit areas, and offers great access hours! The staff are all knowledgeable, courteous, and friendly. Highly recommend this location - you will not be disappointed!
Yvette B | Overall ExperienceCustomer service was excellent and amazing, thank you.
Carlos N | First ImpressionsEntrance to the indoor storage unit smells like urine. In addition, there’s no garage can to put the dirt/garage once the unit is cleaned out at time move.
PAMELA S | First ImpressionsJean had phenomenal customer service and gave me clear directions to my storage unit. This storage is clean and well managed. Office hours are very convenient and the line wasn’t long at all.
Kimberly B | First ImpressionsAlways helpful and understanding 😊
Tonimarie N | First ImpressionsI was told I would get a call back from the Uhaul storage on Gunn Hwy, Tampa. FL, but I received no callback. When I got there late evening, I had no "gate code #, and was just lucky another person came by and let me in!! I don't know what I would have done if that person had not come by! I still have no gate access #, so I have to call the storage facility today!!
penny m | First ImpressionsOnce I start using the facility, I can better comment. However, I have used your facility in the past.
Gloria W | First ImpressionsThe storage was one a the few things that actually went well out the overall U-Haul experience.
Liana V | First ImpressionsThis was an exceptional experience. Both staff members were professional, friendly, and super knowledgeable about the storage unit, the access, and overall layout. I truly appreciated the help as this was the 3rd facility visited within an hour trying to secure a storage unit. Thanks guys!!
Yvette B | First ImpressionsThe lady and gentleman that assisted us in the clean out of our storage unit were VERY professional and VERY helpful!!!! They are an asset to your business!!
anthony Y | Overall ExperienceThis facility is very clean. The store manager is very nice, pleasant, and helpful.
Katherine B | First ImpressionsI only used it for 11 days and they charged me for the entire month They stole my money I dont recommend this place
Miguel H | Overall ExperienceGreat staff specially help from Jean
diana b | First ImpressionsGreat customer service and easy loading and unloading area.
Ian B | Online Move InJohn was very professional and helpful with getting my unit.
debra m | First Impressionswas great till Gary started working there. He is rude and thinks he owns that place. Had rented there for 4 years. I will never. Rent there again as long as he works there.
carol S | Overall ExperienceThe facility I had storage in was great! Very clean, helpful, and convenient. However, the 800 customer care line was not helpful and was very rude; I had to speak to a manager due, which then my questions were finally answered. So if I could give 2 individually score I would give the Citrus Park facility and staff 5 starts and the customer “company” help line a 1/2 a star.
Lyndsay C | Overall ExperienceEmployees are not friendly
ABDIEL H | Overall ExperienceI had no problems with the storage facility. I used one for years. The problem I have is with the lack of communication when renting a trucks.
DANIEL M | Overall ExperienceGood job Jasmine
STEVEN S | First ImpressionsI loved it all ,very convenient and friendly staff
Rashid L | Overall ExperienceThe mattresses, box springs and upholstered rocking chair were infested with bugs. I had to take them to the dump. When I went to the office to tell them about the issue, they said it wasn't U-haul's problem and they couldn't help me. The employee told me to call Repwest insurance. Repwest said they weren't responsible and they would refer my claim to U-haul corporate. I haven't heard anything and I am out two beds and a chair. This was a very bad experience.
Sheree A | Overall ExperienceStaff was above and beyond pleasant..
CYNTHIA B | First ImpressionsOverall really great experience. This was our second time using a uhaul storage center so we knew what to do with the codes, but the first time we did it we were lost that one of the three boxes on the building was a check-in and then you used the code to get in. Maybe a video would be helpful.
Ashley H | Online Move InAttempted break-in of trailer. Transients living on the property. Back gate is inconsistently locked and closed.
KYLE I | Overall ExperienceBest service ever. Very nice and friendly store.
ABDIEL H | First ImpressionsGood job.
Arsene L | Overall ExperienceThey were very polite and efficient!
Maria M | First ImpressionsStaff was AMAZING! Coming from Miami to Tampa to find such friendly and helpful people really made our transition that much better!!! Thank You! PS Icing on the cake was the coffee/food recommendations we got!
Maria C | Overall ExperienceKeep up the good work !
Arsene L | First Impressionssuper easy
Rashid L | First ImpressionsNothing is perfect in life but as far as storage is concern, this is a pretty decent outfit. The elevator broke down (normal) from time to time, but other than that, it was nearly perfect for the 5 years plus I stored my stuff here. Clean and well maintained, good clean bathrooms, A/C. I recommend this place.
ENRIQUE M | Overall ExperiencePatrick is awesome! He is very friendly and professional
ANGEL R | First ImpressionsGreat place. I would definetly recommend. Thank you.
Noelia M | Overall ExperienceAll workers at the front desk was helpful and had me in and out quick
jay F | Overall ExperienceEl gerente de esa localidad no fue cordial en las dos ocaciones que tuve contacto con el, no fue amable conmigo como cliente y abrió más tarde del horario que estaba establecido y teniendo mala actitud, gracias
Luis M | Overall ExperienceThe storage and truck cost more than I had reserved. I had reserved a ground level storage unit that the person in store said didn't exist, but he one I ended up with cost more and has insurance on it that I don't think is necessary. Overall, not convenient and not cost guaranteed for having reserved everything.
Angela C | First ImpressionsI checked in on a Sunday morning with no waiting. Staff was friendly and helpful. Access to the climate-controlled storage building was easy and secure. We rented a UHaul truck so it was great that the storage building had a loading dock for the size of the truck that we rented. The carts were very helpful. I needed to switch to a larger unit and the staff was helpful in making this transfer.
Tony L | First ImpressionsEasy, simple, no problems. was cool having my first month free but there wasn’t any military discounts :/
jay F | First ImpressionsTelephone and office wait times longer than expected.
Frank T | Overall ExperienceGreat group at the Gunn Hwy Store
Arleen L | Overall ExperienceI am a returning customer, and really appreciate this storage
Taiwana L | Overall ExperienceService great for booking storage unit. Returned truck at same level. Was still chg for not having enough gas. $6 and some change . No big deal.
CARLOS L | First ImpressionsYou have ignored my request for phone calls ONLY
Teresa H | First ImpressionsThis location exceeds expectations every time you visit and is unlike any other location. The staff here are all professional unlike other locations
ANTONIO G | First ImpressionsI’ve had a unit there for 16 years. No major complaints. Always felt my property was safe and secure. Few minor concerns: Limited access hours especially on weekends unless you wanted to pay more. Very very difficult to reach storage building many times during the weekends due to heavy volume and movement of rental trucks. Overall very satisfied.
DARRIN D | Overall ExperienceThe person who waited on me was talking on his phone, and I had to wait about 5 minutes for him to help me. He seemed like he didn't want to be there. And why do I need 2 extra people on my application? And I could barely read the space number, because he didn't tell me what it was. My daughter took a guess.
Wanda D | First ImpressionsCould not get ahold of anybody by phone on Monday 7/5/21,. Had to drive up to speak to some one.
David C | First ImpressionsI wish I can give a higher rate. I've been nothing but please with the service and staff.💯💯💯💯💯
frank s | Overall ExperiencePlace was clean safe and the staff was very friendly and helpful thanks
Stewart m | Overall ExperienceNot able to talk to store on the phone.
John V | Overall ExperienceOne of the reasons I chose this location was the hours of access...The directions for the access codes are confusing.....there are three keypads!!!! I did manage to gain access for my first dropoff but am concerned if I'll be able to figure out when I bring another load.
Dawn D | Online Move InI had a trailer hitch installed a few months ago and the general manager, Patrick Walker made the transaction work on time and within budget, to our mutual satisfaction in spite of a couple of minor glitches. He also became involved in our storage rental unit agreement due to a conflict between our agreement with an on line agent and the policy of the company. He resolved the issue with no delay and fairly, according to our agreement, and to our satisfaction. The facility is clean and well maintained with easy access. The personnel at this 6111 Gunn Hwy location have been helpful and knowledgeable. I highly recommend this business.
Michael B | First ImpressionsGreat facility. Clean and spacious.
Ellis D | Overall ExperienceI setup a reservation for a unit and everything seemed okay until I got there. I was told I would have 24 hour access but the hours on the door said differently. The Confirmation email didn’t give clear directions on how to get into unit. My code didn’t work to get into the door. I went in behind someone else and when I got to my unit (after I had to search and find it) I opened it and alarms started going off. I had already loaded a cart full of stuff and tried to call the front office for assistance but was transferred to customer service and placed on hold. There was no way to speak with anyone in the front and after being on hold for over 10 mins I loaded my things back into my car, went to the office and canceled my reservation. I received a full refund and will not be using uhaul storage or recommend it to anyone.
Marc C | Online Move InThank you for the wonderful customer service!
Kristine B | Overall ExperienceVery kind understanding and willing to accommodate every situation 2 Thumbs Up
CHANTELLE D | First ImpressionsVery happy customer! I’ve been using Uhaul for my storage unit for 3+ years and completely satisfied. I’ve never had any issues and have nothing negative to say. Would recommend to others! Great experience
ANDREW F | Overall ExperienceAfter driving a UHaul truck 3 hrs to Tampa I was exhausted. I had reservations at Extra Space after they “sold me” on the first mon the free. Unfortunately once I got there I discovered the Free didn’t include hidden fees for Admin fee and required renters insurance and only their locks can be used. My “FREE” was close to $100. As tired as I was I couldn’t let that happen! I called UHaul they also told me 1st month was free but this time it was REALLY FREE! :-). During this time of Covid, not working, not being able to afford my home any more and moving in with a friend I needed every break possibly. I was thrilled! I jumped back in the truck and went to 6111 Gunn Highway Tampa, FL Where there service was exceptional. I’m so happy I didn’t just say OK and give those other guys my money! Save yourself the time and effort just go to UHaul!
Angela C | First ImpressionsStaff was friendly and helpful and the storage area was clean
Stewart m | First ImpressionsVery clean and friendly staff.
MARK S | Overall ExperienceDoor of unit is very stiff and needs attention.
Todd W | First ImpressionsI was treated very well and my questions were answered.
Joan H | Overall ExperienceMy experience with this GM was my worst experience ever. He illegally charged my card without my permission at least 3 times. Fire the GM and change that illegal practice and it would have been a great experience.
Rickie S | Overall ExperienceExcellent experience! Excellent costumer service!
Francisco S | Overall ExperienceVery good
Franicsca M | First Impressionsthe price online and on the wall in the store was $15 dollars less than what they told us in the store for the exact same unit. We had a reservation with the amount on it and they still would not honor the price.
Freddy R | First ImpressionsThank you!
Tasha F | First ImpressionsNelson helped me get setup with my storage unit. He was super kind and knowledgeable. Climate controlled storage facility is very clean. I'd recommend it to anyone who needs storage
Joshua B | First ImpressionsThe staff and management and even the lady who cleans are all super nice! Due to COVID, I moved permanently into a large house and no longer have a need, but I could sell it at any time and once again have a need for storage.
ANDREW C | Overall ExperienceThey GM very rude disrespectful, Always overcharging on things Never contacts when said he will Needs to be terminated immediately
tommy r | Overall ExperienceNot being able to leave the corridor lights on was very dangerous. I would be arranging boxes in mu unit and the lights would go off, I would have to move around outside the unit to activate the motion sensor.
RANDE F | Overall ExperienceI loved everything about the facility but I rented an air conditioned controlled unit and it was always 90° in there! Blankets and linens smelled moldy when I moved out. I wouldn’t rent there again because it was too hot in the unit and the heat will ruin furniture!! Satisfied with everything else but not worth losing furniture. Would never rent there again or suggest anyone rent there unless you’re renting an outside space or don’t care how hot the unit is.
ANALISE G | Overall ExperienceThe staff was outstanding. A lot of customers with needs including myself and the gentleman behind the counter was running around and multitasking like a superhero. It was getting late and extremely hot and the guys offered me some bottles of water and even let me refill right at closing time. Awesome experience.
Robert G | First ImpressionsExpensive. I had a 5x5 and asked to upgrade to 5x10 for 91.00 a month. I moved to a newer facility and have a 10x14 climate controlled for 104.00 a month. Uhaul storage is extremely pricey compared to most others. It’s still a well maintained facility and staff was always friendly.
SASHA S | Overall ExperienceSara was extremely patient and helpful.
Owen M | First ImpressionsEverything has been excellent. My reasons for leaving are due to my own personal situation or I would be glad to continue.
jim m | Overall ExperienceNever any problems after 9 years, thank you !
ROBERT B | Overall ExperienceGOOD EXPERIENCE ALL AROUND
JAmes K | Overall ExperienceThe people in service were excellent, and help me with everything, thank you
JUAN M | First ImpressionsHad my remote checkin completed and i was in and out in 1/2 hr or so....very quick and knowledgeable staff.
Christopher W | First ImpressionsI was sold a unit that didn’t have a lock removed from it so my movers had to leave me With time restraint had to move with my sister on a last minute fly in. Everything that can go wrong went wrong
cecilia b | First ImpressionsVery professional great customer service
pedro m | Overall ExperienceI got charged late fees every few months because this facility has a scam going on where they put the wrong zip code in so my payment would not go through, the bank confirmed this info
DOREEN D | Overall ExperienceWater leaked into my unit and damaged my $600 mattress. I went to the front office and the two associates didn’t even care to come see it for themselves and told me I should have gotten the insurance.
Yousef S | Overall ExperienceGreat service, team members where awesome!
jeffrey b | Overall ExperienceUHaul's standard is excellent service, clean and secure storage areas and friendly staff. I was very pleased with everything at the Gunn Highway location
CHERYL E | Overall ExperienceYou have a wonderful place for storage.
JOHN M | Overall ExperienceThe staff was friendly but provided incorrect information on numerous contacts. This caused frustration and unauthorized debits from my account. This was resolved however by the store manager.
JAmes S | Overall ExperienceBugs, mold, terrible parking. Lost around 1500.00 worth of Halloween props due to heat and humidity in a "climate controlled" environment.
Robert N | Overall Experiencegreat place very clean, staff super nice, very freindly always willing to help, I would recommend this place to all of my friend :)
MYRTA J | Overall ExperienceExcellent place
Jessica R | Overall ExperienceGood place to do business. Thanks
leonard h | Overall ExperienceEverything went well and smooth!
ashley r | Overall ExperienceThe staff was extremely helpful and responsive. The move went by without any issues.
Yousef S | First ImpressionsWhat a great service they provided me! Fast, courteous and precise. Will rent again in a heart beat, and will definitely recommend to family and friends.
Cynthia M | First ImpressionsGreat experience
Charles H | Overall ExperienceThe young man that helped me was incredibly kind.
Denise M | Overall ExperienceGreat location and service. Security measures were excellent.
Timothy R | Overall ExperiencePatrick was always helpful. Most staff members were fantastic. Sometimes, the office was understaffed. Facilities are always clean and functional.
CArrie P | Overall ExperienceWonderful and quick experience.
Robert V | First ImpressionsStaff always polite and helpful
Evelyn Z | Overall ExperiencePatrick and the cleaning lady are superb employees. They should be commended for the service and cleanliness of your facility.
patricia f | Overall ExperienceGreat service
dennis r | First ImpressionsWe paid extra to get climate control and unfortunately all the wood that was in the inside storage unit had mold all over it. The climate control area did not seem to be working.
LISA W | Overall ExperienceEasy to rent and secure
Bernardo A | Overall Experienceexcellent facility and friendly efficient knowledgable people
Rosemary M | Overall ExperienceAn excellent service in all respects...
Nick S | Overall ExperienceYour available parking spots are limited due to the spaces you take up w uhaul vehicles.
LISA H | Overall ExperienceI can not say enough good things about this branch! Your entire team is outstanding. They have gone above and beyond to help me with a smile. The manager was amazing!!! Thank you guys so much!
jessica s | First ImpressionsWe had no problems at all
MARY M | Overall ExperienceThe associate was very helpful and prompt with my purchase and storage unit reservation.
Christopher B | First ImpressionsStored our items here for over a year while we were out of the country. Excellent experience overall.
Dioni G | Overall ExperienceThe building was always clean but the lighting in the 3657 isle was horrible never stayed on long enough we had to bring our own lamps so we finally moved to another storage company.
TERESA L | Overall ExperienceVery friendly and courteous. Super clean facility
Kristine B | First ImpressionsGreat place for storage,rental and supplies
donald S | Overall ExperienceAllison was well informed and very helpful!
Steven P | First ImpressionsEverything ready and clean
mittie g | First ImpressionsFriendly customer services
Felix C | Overall ExperienceI used this location for almost two years with two different sized storage units. I was thrilled with the security, cleanliness and ease of access. Upfront pricing provided a great value!!!
ALAN W | Overall ExperienceThe best.
Edgar M | First ImpressionsTrying to get someone at the facility and not at a corporate call center to answer the phone was close to impossible. Employees said they would have manager call me back more than once and never did.
Ashley s | Overall ExperienceNo complaints!!!
theresa b | Overall ExperienceI had a storage unit at this facility for 12 years and never had a problem with access, customer service or the facility itself.
THERESA B | Overall ExperienceI arrived at 6pm and was told by the two people working no less than 10 times they closed within an hour. It was clear they were more concerned with clocking out than helping a new customer.
Erin K | ReservationWill use again in the future
Noa K | Overall ExperienceHorrible customer service experience; no communication and no attention to detail. Do not give Uhaul your business.
Keisha S | Overall ExperienceFantastic service over many years at a very convenient location. Thank you!
CLORINDA T | Overall ExperienceI close my account early, is there a rebate on my money. Thanks
James G | Overall ExperienceEverything went really well!
Jean M | Overall ExperienceVERY GOOD SERVICE ,I MOVED ABROAD AND MANAGING MY ACCOUNT WAS EASY .DEFINITELY RECOMMEND!!!!
THERESA C | Overall ExperienceRented a storage in the climate controlled building. Was always nice and cool and very clean. Staff was always friendly and helpful
Anthony P | Overall ExperienceAlways very clean and nice and cool. Staff is very friendly and helpful
Anthony P | ReservationI had only one issue while I rented there. The last month when I came in to move out everything the room was full of roaches. I had nothing at all in the way of food stored and this was the only time.
MICHAEL T | Overall ExperienceExcellent
Paul A | Overall ExperienceVery good service, excelent staff amd great locations!
Jose D | Overall ExperienceThe only issue I had in the 9 months that I rented a storage unit was that the bill changed randomly with no explanation. The difference between the highest & lowest was $5.34, no idea why.
Elizabeth M | Overall Experience.
Rodolfo A | Overall ExperienceExcellent facility. Professional and friendly staff.
John P | Overall ExperienceThey were so helpful and understanding. We had a death in the family and they showed compassion. I showed them the death certificate. They were great and understanding. Thanks Michael Cody
mike c | Overall Experience