Customer Reviews for U-Haul Moving & Storage at Citrus Park

None of the staff wore a mask and did not keep 6 ft distance. Does the management or owner of this location not care about COVID-19!! Also the van we rented had a non-working rear driver side light, It did not work! We told them and said it was just a sensor but we tested it and it did not light up!!!

Excellent

Very clean and friendly staff.

Your staff was courteous and polite when I picked up and returned the rental. My experience was great so there is nothing I can add to improve your service.

Easy pick up, easy return, guys at the counter were great.

Lewis and James provided outstanding customer service on site. Thanks. Mrs. Bosch

Very nice. I rented the trailer to deliver a washer and dryer for someone in need. Everything went well. Thanks

Double check reservations for requested equipment.

Consider having interchangeable or dual plugs on the trailers so that RV or 4-prong connections would work.

Door of unit is very stiff and needs attention.

You already have great customer service

Please make sure that the rubber chain latches are intact on all equipment. I had to use haywire to secure chains to be safe.

The experience with the people was excellent. But being a woman, it was hard to get the tailgate closed. I was not tall enough nor heavy enough to get the gate down once the ramp was stored. Easy to open, hard to close. May be it was a quirk of just that particular truck. But even the driver's door was difficult to close. I guess the trucks were made for taller stronger people, ie men. Maybe more lubrication on the doors would help them close without feeling like one was going to dislocated a shoulder...

No improvement necessary EXCEPT in paperwork explaining drop off location on a one way trip

A couple trailer lights were out, otherwise all good!

The person that was renting equipment to me was not wearing a mask. The person I returned it to did not check the equipment in and I was sent an overdue notice the next day. So I had to call and make that correction.

Great service!!! Thank you John!

Great place to rent trailer and vehicle for moving, staff are so nice and polite.

Everyone was extremely professional and very kind. I told the gentleman that checked me upon returning, that the best part of my day had been the truck and the U-haul team that looked after me that day! Thank you for being so kind and understanding. Merry Christmas & Happy New Year!

I had reserved and payed for Additional equipment and it was not loaded in the truck.

I was treated very well and my questions were answered.

Very easy pick up and drop off process 👍

No masks worn by any employee. Tow dolly was not the one pictured that I was to review. Back taillight fell out after the employee said that he duct taped it in. Poor communication with the manager.

My experience with this GM was my worst experience ever. He illegally charged my card without my permission at least 3 times. Fire the GM and change that illegal practice and it would have been a great experience.

Tired to call for over 30 minutes to make reservations. No one answered the phone. Was in route to the location at 530 PM when I got there only 2 people and both were just standing around on their phones. Guess when you have a monopoly on the market you can you can afford to ignore people

Staff was outstanding...friendly and professional.

Excellent experience! Excellent costumer service!

Get better locks for the lock boxes. It took me 10 minutes to get mine open.

The staff was very friendly and helpful.

Ordered equipment wasn't available. Entire reservation messed up when they substituted a larger trailer. Ordered furniture pads and they were forgotten. Two calls to Uhaul with about 30 minutes wait time and my reservation was finally fixed.

Great service!

The staff was not wearing masks inside.

I rented a trailer Friday morning and returned Friday evening. Apparently I was not checked back in, this caused additional charges that need to be reimbursed and having to manage Monday morning. I also called the 800 and provided all my information - only to get disconnected and no one called me back - I called back in and had to go thorough the process again. They quickly got in in contact with Store Manager who quickly took care of issue. I have an extra charge to my credit card that is pending return on money taken. I would suggest that the store call a customer to validate before just charging an unknown day. I only rented for the day in my reservation.

Quite honestly I have no suggestions for improvement. My customer services experience exceeded my expectations. I have used other u-hauls in Tampa over the years, never have I received the excellent customer service that so appreciate and respect

The staff friendly & very helpful.

Nothing

Very good

More parking spaces would be convenient.

They where very professional and quick!!!

nothing

When I picked up the vehicle, the tire sensor monitor was not working, and the warning light was on. Luis, the staff member was very helpful but was not able to reset it. It was worrisome to drive not being sure if the tire pressure was correct. Also, I think it would be better if an employee backed it out of a tight parking space to get it ready for the customer. It was difficult for me to get out because another 10ft truck with a trailer was directly behind it. However, I do want to say that Luis was super helpful and remained very patient with me when I had several questions and needed help with the tire sensor and he helped me back it out.

Nothing. I have used this location several times and pleased as before

Last minute rental so we had to drive 11 miles to pick it up - 10' truck and tow dolly. Personnel taught us how to load our vehicle safely. Written and online instructions were good too. We drove from FL to NC with no issues.

I have been using this location for many years and Nelson was the best agent from the minute I walked in with greetings, he was so polite and explained everything in detail, no hidden nonsense.

Scratches and dents not noted which forces the customer to identify the problems and note it. Nobody walks with you. The appliance dolly left out front and told me to pick up on my way out instead of being with the vehicle I rented. Customer service is lacking.

Excellent service!!!

Everyone in the staff was friendly.

Make sure the vehicle's are very clean.

the price online and on the wall in the store was $15 dollars less than what they told us in the store for the exact same unit. We had a reservation with the amount on it and they still would not honor the price.

Thank you!

Nelson helped me get setup with my storage unit. He was super kind and knowledgeable. Climate controlled storage facility is very clean. I'd recommend it to anyone who needs storage

The staff and management and even the lady who cleans are all super nice! Due to COVID, I moved permanently into a large house and no longer have a need, but I could sell it at any time and once again have a need for storage.

They GM very rude disrespectful, Always overcharging on things Never contacts when said he will Needs to be terminated immediately

Not being able to leave the corridor lights on was very dangerous. I would be arranging boxes in mu unit and the lights would go off, I would have to move around outside the unit to activate the motion sensor.

I loved everything about the facility but I rented an air conditioned controlled unit and it was always 90° in there! Blankets and linens smelled moldy when I moved out. I wouldn’t rent there again because it was too hot in the unit and the heat will ruin furniture!! Satisfied with everything else but not worth losing furniture. Would never rent there again or suggest anyone rent there unless you’re renting an outside space or don’t care how hot the unit is.

The staff was outstanding. A lot of customers with needs including myself and the gentleman behind the counter was running around and multitasking like a superhero. It was getting late and extremely hot and the guys offered me some bottles of water and even let me refill right at closing time. Awesome experience.

Expensive. I had a 5x5 and asked to upgrade to 5x10 for 91.00 a month. I moved to a newer facility and have a 10x14 climate controlled for 104.00 a month. Uhaul storage is extremely pricey compared to most others. It’s still a well maintained facility and staff was always friendly.

Sara was extremely patient and helpful.

Everything has been excellent. My reasons for leaving are due to my own personal situation or I would be glad to continue.

Never any problems after 9 years, thank you !

GOOD EXPERIENCE ALL AROUND

The people in service were excellent, and help me with everything, thank you

Had my remote checkin completed and i was in and out in 1/2 hr or so....very quick and knowledgeable staff.

I was sold a unit that didn’t have a lock removed from it so my movers had to leave me With time restraint had to move with my sister on a last minute fly in. Everything that can go wrong went wrong

Very professional great customer service

I got charged late fees every few months because this facility has a scam going on where they put the wrong zip code in so my payment would not go through, the bank confirmed this info

Water leaked into my unit and damaged my $600 mattress. I went to the front office and the two associates didn’t even care to come see it for themselves and told me I should have gotten the insurance.

Great service, team members where awesome!

UHaul's standard is excellent service, clean and secure storage areas and friendly staff. I was very pleased with everything at the Gunn Highway location

You have a wonderful place for storage.

The staff was friendly but provided incorrect information on numerous contacts. This caused frustration and unauthorized debits from my account. This was resolved however by the store manager.

Bugs, mold, terrible parking. Lost around 1500.00 worth of Halloween props due to heat and humidity in a "climate controlled" environment.

great place very clean, staff super nice, very freindly always willing to help, I would recommend this place to all of my friend :)

Excellent place

Good place to do business. Thanks

Everything went well and smooth!

The staff was extremely helpful and responsive. The move went by without any issues.

What a great service they provided me! Fast, courteous and precise. Will rent again in a heart beat, and will definitely recommend to family and friends.

Great experience

The young man that helped me was incredibly kind.

Great location and service. Security measures were excellent.

Patrick was always helpful. Most staff members were fantastic. Sometimes, the office was understaffed. Facilities are always clean and functional.

Wonderful and quick experience.

Staff always polite and helpful

Patrick and the cleaning lady are superb employees. They should be commended for the service and cleanliness of your facility.

Great service

We paid extra to get climate control and unfortunately all the wood that was in the inside storage unit had mold all over it. The climate control area did not seem to be working.

Easy to rent and secure

excellent facility and friendly efficient knowledgable people

An excellent service in all respects...

Your available parking spots are limited due to the spaces you take up w uhaul vehicles.

I can not say enough good things about this branch! Your entire team is outstanding. They have gone above and beyond to help me with a smile. The manager was amazing!!! Thank you guys so much!

We had no problems at all

The associate was very helpful and prompt with my purchase and storage unit reservation.

Stored our items here for over a year while we were out of the country. Excellent experience overall.

The building was always clean but the lighting in the 3657 isle was horrible never stayed on long enough we had to bring our own lamps so we finally moved to another storage company.

Very friendly and courteous. Super clean facility

Great place for storage,rental and supplies

Allison was well informed and very helpful!

Everything ready and clean

Friendly customer services

I used this location for almost two years with two different sized storage units. I was thrilled with the security, cleanliness and ease of access. Upfront pricing provided a great value!!!

The best.

Trying to get someone at the facility and not at a corporate call center to answer the phone was close to impossible. Employees said they would have manager call me back more than once and never did.

No complaints!!!

I had a storage unit at this facility for 12 years and never had a problem with access, customer service or the facility itself.

I arrived at 6pm and was told by the two people working no less than 10 times they closed within an hour. It was clear they were more concerned with clocking out than helping a new customer.

Will use again in the future

Horrible customer service experience; no communication and no attention to detail. Do not give Uhaul your business.

Fantastic service over many years at a very convenient location. Thank you!

I close my account early, is there a rebate on my money. Thanks

Everything went really well!

VERY GOOD SERVICE ,I MOVED ABROAD AND MANAGING MY ACCOUNT WAS EASY .DEFINITELY RECOMMEND!!!!

Rented a storage in the climate controlled building. Was always nice and cool and very clean. Staff was always friendly and helpful

Always very clean and nice and cool. Staff is very friendly and helpful

I had only one issue while I rented there. The last month when I came in to move out everything the room was full of roaches. I had nothing at all in the way of food stored and this was the only time.

Excellent

Very good service, excelent staff amd great locations!

The only issue I had in the 9 months that I rented a storage unit was that the bill changed randomly with no explanation. The difference between the highest & lowest was $5.34, no idea why.

.

Excellent facility. Professional and friendly staff.

They were so helpful and understanding. We had a death in the family and they showed compassion. I showed them the death certificate. They were great and understanding. Thanks Michael Cody