Customer Reviews for U-Haul Moving & Storage at Citrus Park
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Citrus Park
Kelvin C. on
Nice service
Matthew M. on
Great experience. 10/10 customer service. General manager and co worker Alex went above and beyond by helping with an electrical issue with our hitch. So nice, polite, and accommodating. Very refreshing. Keep it up!
David S. on
I am a return customer thanks
jeffrey b. on
Great service, team members where awesome!
Bill S. on
keep doing what your doing
Thomas C. on
Allison was very accommodating very professional and a great attitude and she had a very good sense of humor
FERNANDO D. on
Quick courteous and friendly
Daniel A. on
Robert was very friendly and professional.
Claudine M. on
Customer service was superb
Robert E. on
Everyone was very helpful.
John M. on
Agent was Angel and she was courteous and professional. No issue with the pick-up or the return. All the staff I encountered were friendly and helpful. I would recommend this store and would rent again when the need arises. On my visit you could not have improved anything.
Matthew E. on
Very customer friendly location.
Juan T. on
You guys were great
MANDY S. on
I bought a house a week and a half ago and have been renting uhaul Van's and 26 ft trucks since. Almost every day I have one. They are the best.
ALBERT L. on
The staff was polite and helpful. They did everything that they promised. Even though their forklift had a dead battery, we were able to work around it and get everything moved in and secured. I will continue to do business with this location. They are much better than the Arizona location that we dealt with at the beginning of our move.
Dorelle R. on
There needs to be more help on site, it's always a long wait. The help staff is very nice and knowledgeable, but, it just takes sooo long to get through the process.
Denise R. on
The counter rep was not very nice and he messed up the paperwork. They had no idea what truck I had they gave me the paperwork for the wrong truck when I called to extend it by an hour I was on the phone with your call-center for over 30 minutes and then they charge me 20 extra dollars because I thought I want to keep it an extra day. Now I have to call and try to get that $20 resolved. I have been renting U-Haul for several years this was the worst experience I ever had not sure that I will use the hall again
mani G. on
Customer service wea excellent and check in was easy.
Patrick T. on
Make sure customer has the equipment requested is given to them before leaving location.
carlos D. on
Once again customer service was top notch, drop off was quick and easy.
Miguel R. on
I had two storage Units that I was renting out #3613 and 3615#. Today I cleared Unit 3615 out it’s empty now. I still have the other Unit #3613 that I’m still using. Your company charged my spouse’s credit card $181.00 The whole amount and we still have one more storage that we are using... Tomorrow, my spouse is going to Uhaul to dispute this issue. Over all, Your staff is extremely helpful to us as your customer.
Darin M. on
From the welcome to completion. The team did a great job. Very nice to have such good customer service and being attended do. Thank you for a job well done!
CHERYL E. on
UHaul's standard is excellent service, clean and secure storage areas and friendly staff. I was very pleased with everything at the Gunn Highway location
JOHN M. on
You have a wonderful place for storage.
JAmes S. on
The staff was friendly but provided incorrect information on numerous contacts. This caused frustration and unauthorized debits from my account. This was resolved however by the store manager.
ROBERT N. on
Bugs, mold, terrible parking. Lost around 1500.00 worth of Halloween props due to heat and humidity in a "climate controlled" environment.
MYRTA J. on
great place very clean, staff super nice, very freindly always willing to help, I would recommend this place to all of my friend :)
Jessica R. on
Excellent place
leonard h. on
Good place to do business. Thanks
ashley r. on
Everything went well and smooth!
Yousef S. on
The staff was extremely helpful and responsive. The move went by without any issues.
Cynthia M. on
What a great service they provided me! Fast, courteous and precise. Will rent again in a heart beat, and will definitely recommend to family and friends.
Charles H. on
Great experience
Denise M. on
The young man that helped me was incredibly kind.
Timothy R. on
Great location and service. Security measures were excellent.
CArrie P. on
Patrick was always helpful. Most staff members were fantastic. Sometimes, the office was understaffed. Facilities are always clean and functional.
Robert V. on
Wonderful and quick experience.
Evelyn Z. on
Staff always polite and helpful
patricia f. on
Patrick and the cleaning lady are superb employees. They should be commended for the service and cleanliness of your facility.
dennis r. on
Great service
LISA W. on
We paid extra to get climate control and unfortunately all the wood that was in the inside storage unit had mold all over it. The climate control area did not seem to be working.
Bernardo A. on
Easy to rent and secure
Rosemary M. on
excellent facility and friendly efficient knowledgable people
Nick S. on
An excellent service in all respects...
LISA H. on
Your available parking spots are limited due to the spaces you take up w uhaul vehicles.
jessica s. on
I can not say enough good things about this branch! Your entire team is outstanding. They have gone above and beyond to help me with a smile. The manager was amazing!!! Thank you guys so much!
MARY M. on
We had no problems at all
Christopher B. on
The associate was very helpful and prompt with my purchase and storage unit reservation.
glen D. on
Stored our items here for over a year while we were out of the country. Excellent experience overall.
TERESA L. on
The building was always clean but the lighting in the 3657 isle was horrible never stayed on long enough we had to bring our own lamps so we finally moved to another storage company.
Kristine B. on
Very friendly and courteous. Super clean facility
donald S. on
Great place for storage,rental and supplies
Steven P. on
Allison was well informed and very helpful!
mittie g. on
Everything ready and clean
Felix C. on
Friendly customer services
ALAN W. on
I used this location for almost two years with two different sized storage units. I was thrilled with the security, cleanliness and ease of access. Upfront pricing provided a great value!!!
Edgar M. on
The best.
Ashley s. on
Trying to get someone at the facility and not at a corporate call center to answer the phone was close to impossible. Employees said they would have manager call me back more than once and never did.
theresa b. on
No complaints!!!
THERESA B. on
I had a storage unit at this facility for 12 years and never had a problem with access, customer service or the facility itself.
Erin K. on
I arrived at 6pm and was told by the two people working no less than 10 times they closed within an hour. It was clear they were more concerned with clocking out than helping a new customer.
Noa K. on
Will use again in the future
Keisha S. on
Horrible customer service experience; no communication and no attention to detail. Do not give Uhaul your business.
CLORINDA T. on
Fantastic service over many years at a very convenient location. Thank you!
James G. on
I close my account early, is there a rebate on my money. Thanks
Jean M. on
Everything went really well!
THERESA C. on
VERY GOOD SERVICE ,I MOVED ABROAD AND MANAGING MY ACCOUNT WAS EASY .DEFINITELY RECOMMEND!!!!
Anthony P. on
Rented a storage in the climate controlled building. Was always nice and cool and very clean. Staff was always friendly and helpful
Anthony P. on
Always very clean and nice and cool. Staff is very friendly and helpful
MICHAEL T. on
I had only one issue while I rented there. The last month when I came in to move out everything the room was full of roaches. I had nothing at all in the way of food stored and this was the only time.
Paul A. on
Excellent
Jose D. on
Very good service, excelent staff amd great locations!
Elizabeth M. on
The only issue I had in the 9 months that I rented a storage unit was that the bill changed randomly with no explanation. The difference between the highest & lowest was $5.34, no idea why.
Rodolfo A. on
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John P. on
Excellent facility. Professional and friendly staff.
mike c. on
They were so helpful and understanding. We had a death in the family and they showed compassion. I showed them the death certificate. They were great and understanding. Thanks Michael Cody