Customer Reviews for U-Haul Moving & Storage at Citrus Park
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Citrus Park
David L. on
When I returned the Van the attendant initially said that I drove 75 miles, when in fact I had driven less then half that. To my great relief he corrected the problem.
Stan D. on
The phone application is ridiculously cumbersome and requires too much time & effort to use. The only other option is going into the store which takes as much time or more. This is a moving vehicle rental not a house loan application!
andrea H. on
The staff was very helpful, the truck I rented was very clean and in top condition.
stanely L. on
Customer service was outstanding. Representative was very friendly, courteous and professional.
Victor D. on
U-Haul representative John was friendly, fast and knowledgeable. Outstanding experience.!
JAmes K. on
GOOD EXPERIENCE ALL AROUND
DENNIS F. on
Truck needs wiper blades.
Jorge Luis P. on
The truck was towing
Dorell R. on
if you are short, driving the cargo van may be a challenge. I had a lot of trouble reaching the gas and brake and seeing to back up.
Eric G. on
Quick simple pick up, quick simple drop off
John T. on
Very helpful and nice
Stephen H. on
Everyone was really -leasing and helpful. Would absolutely use them again.
Samuel M. on
Great service!
Leonard G. on
Everything was great. We've rented from this location before. John and his team are always very nice.
patricia V. on
Nothing. It was perfect. Quick and easy. Thanks.
Ibrahim B. on
Nothing...
JOSUE V. on
Very Satisfied, I got there late but Luis took good care of me , and John Ellis helped with reservations and all my many questions. Thank you .
Ivory M. on
Great Service... Extremely professional service! Highly recommended!
Iris M. on
This is a very busy store, some extra staff would be helpful.
Eddie V. on
The people were very helpful and nice thank you would gladly use this place again
Darpan P. on
AC wasn’t working which caused fog in the car due to rainy evening resulting in unsafe driving conditions.
Xavier G. on
Nothing to improve upon, everything went perfectly
Fernando G. on
Broken mirror vehicle was too old
JUAN M. on
The people in service were excellent, and help me with everything, thank you
rudolph S. on
Original sales associates advised the credit card wouldn't be run until the trip culminated in Chambersburg. Associate at the pick up location in Tampa said that wasn't true and charged the card immediately. Associate in Tampa said he could look up call and see who the sales rep was. The conflicting information caused frustration and possibly loss of credit. Also, recommend the customer be advised of the VERY POOR gas mileage (7 miles/gallon) $400 for fuel for 987 miles of travel
Bryan L. on
Job well done on this rental, will use again
Perry M. on
I do not have data on my phone and couldn't use the checkout/return. uhaul need to have free Wifi in order to do this for customers that don't have data remaining on their phone
Clysha N. on
I got a pick up from the location and realized that the vehicle was riding on the spare tire so IF I did have an issue I wouldn’t have a spare to put on the vehicle. Also this is the second time renting from this location and I have had the same issue with them charging my card multiple times in one day. One of the times I was issued a refund and I will be calling again to request another refund. I rent from uhaul often and this is the ONLY location I’ve have this issue with overcharging.
Craig D. on
Friendly and helpful staff, great experience!
Paige H. on
Trailer didn’t protect items from the rain. While traveling the rain leaked into the trailer
Chris W. on
Had my remote checkin completed and i was in and out in 1/2 hr or so....very quick and knowledgeable staff.
Cecilia B. on
The truck was fine the storage situation was god awful
Clayton H. on
Vehicle has seen better days. I wasn’t able to locate the key return drop box so I had to shove the key into self checkout box #1. Staff was very helpful and Fun to work with.
cecilia b. on
I was sold a unit that didn’t have a lock removed from it so my movers had to leave me With time restraint had to move with my sister on a last minute fly in. Everything that can go wrong went wrong
Cody K. on
Easy experience everyone is very friendly there
Lilia W. on
Before we left we zero out the mileage and when we got back it said We had more mileage because he went by the total mileage that was in the paper work when we returned. Next time I will be sure to check the paper work for the mileage and compare what’s actually in the car to make sure it corresponds.
Jacqueline M. on
Great customer service
Jane V. on
Can't think of a thing. I've used UHaul SO MANY TIMES, and you always come through! Super service, reasonable prices.
Teddie G. on
First guy was half asleep when I picked up. And when I returned the item the guy instantly charged my credit card (which I didn't want) from the outside of the bldg and charged me for 70 miles I didn't use. Not very happy at all.
Nelson R. on
Job well done.Will recommend to all my friends and family.thanks you so much for being there went I neended you.Nelson Rivera.
Mary T. on
very friendly and helpful staff!!!
pedro m. on
Very professional great customer service
David S. on
Thanks
MAXIM M. on
The 26’ foot truck that I’ve rented didn’t have car chargers plugs working. It was a long trip with out being navigated and it caused me a lot of inconvenience
Robert L. on
The truck was borderline unsafe and would not track straight down the road. Very disconnected steering feel. Had over 134k miles on it and it showed. Cargo door was nearly impossible to close. In tow/haul the car would jerk violently upon deceleration. Interior was filthy with windshield so caked on grime I could barely see out at night. Overall a terrible, terrible rental. The truck needs to be retired.
Mickey C. on
Excellent service. I would highly recommend this Uhaul location
Lydia D. on
I am very disappointed , you overcharged me and I won’t be using your services ever again.
Yuleysi M. on
Everything went great!
Mitchell C. on
Thank yOU!
DOREEN D. on
I got charged late fees every few months because this facility has a scam going on where they put the wrong zip code in so my payment would not go through, the bank confirmed this info
Allen C. on
I can't think of anything. Service was prompt, the vehicle was clean, the return process was quick and both people I interacted with were nice, knew what they were doing and efficient.
LARRY M. on
exceptional experience with this location personnel and equipment. Keep up the excellent performance
Danny C. on
Everything was fine
Hyla H. on
It was terribly frustrating that I could not find the key drop box when I dropped off after hrs via my phone. There were no instructions. When I contacted chat they said look for a key drop box. We spent 15 minutes looking everywhere for a box. We finally found a slit in the garage door with small blue letters "key drop".
Abelardo M. on
Everyone I spoke with was incredibly professional, helpful and polite. The process was super easy.
dan R. on
Truck ran very rough and dove hard to the right whenever braking making for a very unsafe move but had to get it done.
Yousef S. on
Water leaked into my unit and damaged my $600 mattress. I went to the front office and the two associates didn’t even care to come see it for themselves and told me I should have gotten the insurance.
Joe R. on
Just meh... arrived to no staff around for 5 mins and a little slow on returning. Otherwise friendlyish.
Chantelle L. on
Sales associate was extremely helpful and friendly, she went above and beyond to answer all our questions.
JOSE P. on
More staff. When I turned in my trailer it looked like there was only one person on duty.
Kelvin C. on
Nice service
Matthew M. on
Great experience. 10/10 customer service. General manager and co worker Alex went above and beyond by helping with an electrical issue with our hitch. So nice, polite, and accommodating. Very refreshing. Keep it up!
David S. on
I am a return customer thanks
jeffrey b. on
Great service, team members where awesome!
Bill S. on
keep doing what your doing
CHERYL E. on
UHaul's standard is excellent service, clean and secure storage areas and friendly staff. I was very pleased with everything at the Gunn Highway location
JOHN M. on
You have a wonderful place for storage.
JAmes S. on
The staff was friendly but provided incorrect information on numerous contacts. This caused frustration and unauthorized debits from my account. This was resolved however by the store manager.
ROBERT N. on
Bugs, mold, terrible parking. Lost around 1500.00 worth of Halloween props due to heat and humidity in a "climate controlled" environment.
MYRTA J. on
great place very clean, staff super nice, very freindly always willing to help, I would recommend this place to all of my friend :)
Jessica R. on
Excellent place
leonard h. on
Good place to do business. Thanks
ashley r. on
Everything went well and smooth!
Yousef S. on
The staff was extremely helpful and responsive. The move went by without any issues.
Cynthia M. on
What a great service they provided me! Fast, courteous and precise. Will rent again in a heart beat, and will definitely recommend to family and friends.
Charles H. on
Great experience
Denise M. on
The young man that helped me was incredibly kind.
Timothy R. on
Great location and service. Security measures were excellent.
CArrie P. on
Patrick was always helpful. Most staff members were fantastic. Sometimes, the office was understaffed. Facilities are always clean and functional.
Robert V. on
Wonderful and quick experience.
Evelyn Z. on
Staff always polite and helpful
patricia f. on
Patrick and the cleaning lady are superb employees. They should be commended for the service and cleanliness of your facility.
dennis r. on
Great service
LISA W. on
We paid extra to get climate control and unfortunately all the wood that was in the inside storage unit had mold all over it. The climate control area did not seem to be working.
Bernardo A. on
Easy to rent and secure
Rosemary M. on
excellent facility and friendly efficient knowledgable people
Nick S. on
An excellent service in all respects...
LISA H. on
Your available parking spots are limited due to the spaces you take up w uhaul vehicles.
jessica s. on
I can not say enough good things about this branch! Your entire team is outstanding. They have gone above and beyond to help me with a smile. The manager was amazing!!! Thank you guys so much!
MARY M. on
We had no problems at all
Christopher B. on
The associate was very helpful and prompt with my purchase and storage unit reservation.
glen D. on
Stored our items here for over a year while we were out of the country. Excellent experience overall.
TERESA L. on
The building was always clean but the lighting in the 3657 isle was horrible never stayed on long enough we had to bring our own lamps so we finally moved to another storage company.
Kristine B. on
Very friendly and courteous. Super clean facility
donald S. on
Great place for storage,rental and supplies
Steven P. on
Allison was well informed and very helpful!
mittie g. on
Everything ready and clean
Felix C. on
Friendly customer services
ALAN W. on
I used this location for almost two years with two different sized storage units. I was thrilled with the security, cleanliness and ease of access. Upfront pricing provided a great value!!!
Edgar M. on
The best.
Ashley s. on
Trying to get someone at the facility and not at a corporate call center to answer the phone was close to impossible. Employees said they would have manager call me back more than once and never did.
theresa b. on
No complaints!!!
THERESA B. on
I had a storage unit at this facility for 12 years and never had a problem with access, customer service or the facility itself.
Erin K. on
I arrived at 6pm and was told by the two people working no less than 10 times they closed within an hour. It was clear they were more concerned with clocking out than helping a new customer.
Noa K. on
Will use again in the future
Keisha S. on
Horrible customer service experience; no communication and no attention to detail. Do not give Uhaul your business.
CLORINDA T. on
Fantastic service over many years at a very convenient location. Thank you!
James G. on
I close my account early, is there a rebate on my money. Thanks
Jean M. on
Everything went really well!
THERESA C. on
VERY GOOD SERVICE ,I MOVED ABROAD AND MANAGING MY ACCOUNT WAS EASY .DEFINITELY RECOMMEND!!!!
Anthony P. on
Rented a storage in the climate controlled building. Was always nice and cool and very clean. Staff was always friendly and helpful
Anthony P. on
Always very clean and nice and cool. Staff is very friendly and helpful
MICHAEL T. on
I had only one issue while I rented there. The last month when I came in to move out everything the room was full of roaches. I had nothing at all in the way of food stored and this was the only time.
Paul A. on
Excellent
Jose D. on
Very good service, excelent staff amd great locations!
Elizabeth M. on
The only issue I had in the 9 months that I rented a storage unit was that the bill changed randomly with no explanation. The difference between the highest & lowest was $5.34, no idea why.
Rodolfo A. on
.
John P. on
Excellent facility. Professional and friendly staff.
mike c. on
They were so helpful and understanding. We had a death in the family and they showed compassion. I showed them the death certificate. They were great and understanding. Thanks Michael Cody