Customer did not leave a comment.DMITRY Z.
Customer Reviews for U-Haul Moving & Storage at Citrus Park
Tampa, FL 33625
(E Of Veterans Exwy)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Samual P.
Was perfect.BOBBY N.
Please tell customers about return text for after hours. If they do not tell you and you do not look while still in the truck you cannot go back after keys are dropped in overnight box to check out. Then you are charged a $20.00 fee.lucia F.
Customer did not leave a comment.JAMES O.
Steering wheel was sticky even after cleanning.RAMON A.
Customer did not leave a comment.CHUN P.
Customer did not leave a comment.KELLIE B.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.NEMER J.
Customer did not leave a comment.Jardiel V.
I setup a reservation for a unit and everything seemed okay until I got there. I was told I would have 24 hour access but the hours on the door said differently. The Confirmation email didn’t give clear directions on how to get into unit. My code didn’t work to get into the door. I went in behind someone else and when I got to my unit (after I had to search and find it) I opened it and alarms started going off. I had already loaded a cart full of stuff and tried to call the front office for assistance but was transferred to customer service and placed on hold. There was no way to speak with anyone in the front and after being on hold for over 10 mins I loaded my things back into my car, went to the office and canceled my reservation. I received a full refund and will not be using uhaul storage or recommend it to anyone.Marc C. | Online Move In
Thank you for the wonderful customer service!Kristine B. | Overall Experience
Customer did not leave a comment.LAWRENCE P.
Customer did not leave a comment.RODERICK E.
Customer did not leave a comment.RANDY T.
Customer did not leave a comment.AMY D.
nothing they did great.TIMOTHY L.
Great staff, very friendly and focusedJOHN G.
My check-in process was not pleasant. The electronic check-in process did not work at all so I ended up going in. Then, when I got to my truck, it had no gas when it was supposed to have 1/4 of a tank. When I inquired on my way out because I didn't think I would have enough gas to get to a gas station, the attendant outside pointed me to a gas station. The mileage on the record was 20 miles less than the mileage on the vehicle. Even though I reported this at the beginning (uploaded a picture of it, etc.) it never made it to the main record so I was overcharged for 20 miles. I was so tired, I just paid it but this experience (and lack of customer service) left a really bad impression in my mind about U-Haul and this location in particular, which I've used for years!MARGARET D.
Customer did not leave a comment.ROGER S.
Customer did not leave a comment.STEPHEN R.
Nothing....everything was very convenient, quick and easy!Van C.
Great customer serviceGERALD D.
The store knew I was coming to unload my u-boxes, they did not have them pulled out or ready. It took 1.5 hours for them to get the u boxes out. Then they attempted to charge me for extra days for the u-boxes THAT were empty. They charged me one-way for the trailer that was used to unload the boxes when it should have been in town. When I notified them about the extra charge on the u-boxes, the customer service rep laughed and tried to make me call other numbers to take the charge off. Then when I told her that dealing with these u-boxes since the beginning when I originally placed the order has been a nightmare she laughed and stated â€œI plead the 5thâ€ (her name was Stacey).BRYAN C.
Mention verbally that if you choose the drop off option that there is a $20,convenience fee. This was a signuficant factor for me. With a $28.77 rental, I knew I was getting a good deal. I wanted to return the equipment back to John quickly. But I had several loads to haul. If I had returned the equipment at night and rented again on another day I would have paid a $20 convenience fee for unattended dropoff + another rental fee. I was glad I noticed in the literarure and accomplished all my hauling in one fell swoop. Otherwise, everything was perfect.ALICE S.
Customer did not leave a comment.David W.
Customer did not leave a comment.DMITRY Z.
I had a reservation, it was not available, but the upgraded the truck. I had to drive further to pick up and return truck to get the new truck. The men I hired saw what had transpired and said that they would never rent from u haul because of it.NILONN D.
Customer did not leave a comment.Christi B.
Customer did not leave a comment.DARLENE V. | Overall Experience
Need help at customer service had an appointment 11:00 am ( I did all online confirmation and paid). I still had to wait over 1/2 an hour to be service and waited another 15 minutes to hook up the tow. Your staff were fine just under staffMichael Q.
Nothing! The phone check out was easy to use and checking in with the team was super easy - they were kind and very helpful.Charles B.
Customer did not leave a comment.Jordan C.
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.JENNIFER H.
Customer did not leave a comment.YESNEYDI A.
Very kind understanding and willing to accommodate every situation 2 Thumbs UpCHANTELLE D. | First Impressions
Customer did not leave a comment.Ray B.
Thank you guys so much :)ASMAHAN W.
Customer did not leave a comment.Solimar L.
Customer did not leave a comment.JANET A.
Customer did not leave a comment.JANET D.
Customer did not leave a comment.MATTHEW R.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.CLAUDE S.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.PAMELA V.
Customer did not leave a comment.John P.
Customer did not leave a comment.MARK K.
When I dropped off the truck, I gave my keys to the person that was checking the trucks, 7 hrs later I got an email saying that I had not returned the truck yet, I immediately called and they told me that they couldn't find the keys, I told them that I returned the truck at 1:15pm and gave the keys to the man, 5 minutes later I got an email with my final receipt. Isn't funny that they couldn't find the keys in 7 hours, but found them in 5 minutes?ANA S.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.PAUL B. | Overall Experience
Customer did not leave a comment.SRINIVAS M.
Customer did not leave a comment.DOMINICK A.
Customer did not leave a comment.RALPH W.
They were not discharged correctly and charged 3 more daily ... without organizationJOSE WALTER D.
Customer did not leave a comment.DENNIS G.
Clean trucks! Clean storage! Good prices!JOSHUA B.
There was an issue with the self check on the rental. Iï¸ adjusted the gas level from full to 5/8 full when Iï¸ picked it up. When Iï¸ returned the truck the attendant said it was full when Iï¸ left. Iï¸ said that's not possible since Iï¸ drove it only 33 miles. Well anyways the attendant was kind and understood the problem. Suggest checking with the attendant upon leaving would avoid the confusion. Thank you.MICHAEL B.
Everything went well on the return.Andrew B.
Customer did not leave a comment.CHARLES A.
Customer did not leave a comment.GREGORY W.
I ordered a utility dolly and it wasn't in the truck. So I lost money.Claire T.
The employee at the store was super nice and made the process so much easierMAURICIO V.
Customer did not leave a comment.BRUNO G.
The Vehicle was Filthy! Smelled like they had a party with lots of cigarettes. Dirty outside and inside. Almost vomited. I made sure I explained that when I returned it. Certainly don't understand how I was still charged for this. Yuk! 1 âï¸ Star this time.ROBERTO B.
Great serviceBOBBY L.
Customer did not leave a comment.Frank P.
Customer did not leave a comment.Randy D.
Very happy customer! I’ve been using Uhaul for my storage unit for 3+ years and completely satisfied. I’ve never had any issues and have nothing negative to say. Would recommend to others! Great experienceANDREW F. | Overall Experience
After driving a UHaul truck 3 hrs to Tampa I was exhausted. I had reservations at Extra Space after they “sold me” on the first mon the free. Unfortunately once I got there I discovered the Free didn’t include hidden fees for Admin fee and required renters insurance and only their locks can be used. My “FREE” was close to $100. As tired as I was I couldn’t let that happen! I called UHaul they also told me 1st month was free but this time it was REALLY FREE! :-). During this time of Covid, not working, not being able to afford my home any more and moving in with a friend I needed every break possibly. I was thrilled! I jumped back in the truck and went to 6111 Gunn Highway Tampa, FL Where there service was exceptional. I’m so happy I didn’t just say OK and give those other guys my money! Save yourself the time and effort just go to UHaul!Angela C. | First Impressions
Customer did not leave a comment.SANDRA S.
Customer did not leave a comment.CLAUDETTE M. | Overall Experience
Customer did not leave a comment.Ronald D. | Overall Experience
Customer did not leave a comment.Patricia C. | First Impressions
Customer did not leave a comment.GENOVEVA R.
The associate who helped us (Luis Rivera) did a fantastic job. He was very kind and efficient, and explained everything quickly and clearly. He also gave us some helpful tips about returning the truck to ensure we wouldn't be charged unnecessarily for things. This is now twice in a row that Luis has been the one to help us at this location, and I will keep coming back solely because of him.NICOLA D.
The online early morning pick up is the worst experience I have ever gone through. The step by step process is a complete joke including a call to a second party to wake them up at 5 in the morning to see if it is actually me renting truck. Will never do that process againJim D.
Customer did not leave a comment.DONNA K.
Customer experience was very friendly and efficient. This location has everything!Derek S.
Customer did not leave a comment.David C. | First Impressions
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.STEVEN N.
Customer did not leave a comment.Melanie F. | Overall Experience
The rental process was easy. But we now we left a small box filled with money on the driver said. When we came back to pick it up but no one knew where it was.JOEL C.
Customer did not leave a comment.Kenny N.
Customer did not leave a comment.deborah W.
You charge me for a 100 miles .I went 26 miles I put $ 8.78 in the truck . And with use letting you go into our account you took $ 178 .41 .I'm spreading this around. I've already called and complained they said somebody going to call me and go over it and then I got to wait for 3 to 5 days on somebody not doing their job reading the numbers good. ðŸ™CYNTHIA A.
Staff was friendly and helpful and the storage area was cleanStewart m. | First Impressions
So disappointed. Truck was not even DOT safe. Plus it was disgusting on the interior. The sad part is the truck I was basically forced to use because the first truck they gave me was even worse and I rejected it. I've never been so disgusted with u haul in my life. Unbelievably bad service.JOSEPH C.
Customer did not leave a comment.DENNIS G.
Customer did not leave a comment.Kelly U. | First Impressions
Allyson was amazing and helped me out so much. Very nice girl and I will return to this location because of that.BRADLEY S.
Customer did not leave a comment.James B.
Quick and pleasant. Great staffJOEL T.
Customer did not leave a comment.Jeremy G.
Customer did not leave a comment.DONNA K.
Customer did not leave a comment.LORRIE W.
Customer did not leave a comment.Samuel W.
Customer did not leave a comment.KATHY S.
None of the staff wore a mask and did not keep 6 ft distance. Does the management or owner of this location not care about COVID-19!! Also the van we rented had a non-working rear driver side light, It did not work! We told them and said it was just a sensor but we tested it and it did not light up!!!TYISHA J.
Customer did not leave a comment.Kyle J.
Customer did not leave a comment.STANLY A.
Customer did not leave a comment.orlando F.
Very clean and friendly staff.MARK S. | Overall Experience
Customer did not leave a comment.FRANCIS B.
Customer did not leave a comment.Viveca B.
Your staff was courteous and polite when I picked up and returned the rental. My experience was great so there is nothing I can add to improve your service.Jacqueline R.
Customer did not leave a comment.GARY R.
Customer did not leave a comment.Matthew M.
Easy pick up, easy return, guys at the counter were great.JEFFREY Y.
Customer did not leave a comment.STEPHEN S. | Overall Experience
Door of unit is very stiff and needs attention.Todd W. | First Impressions
Customer did not leave a comment.Amanda S. | Overall Experience
I was treated very well and my questions were answered.Joan H. | Overall Experience
Customer did not leave a comment.SHANNON D. | Overall Experience
My experience with this GM was my worst experience ever. He illegally charged my card without my permission at least 3 times. Fire the GM and change that illegal practice and it would have been a great experience.Rickie S. | Overall Experience
Excellent experience! Excellent costumer service!Francisco S. | Overall Experience
Customer did not leave a comment.Michael R. | Overall Experience
Very goodFranicsca M. | First Impressions
Customer did not leave a comment.Lenore R. | Overall Experience
Customer did not leave a comment.Sandra P. | Overall Experience
Customer did not leave a comment.JUAN M. | Overall Experience
Customer did not leave a comment.lioudmila p. | Overall Experience
the price online and on the wall in the store was $15 dollars less than what they told us in the store for the exact same unit. We had a reservation with the amount on it and they still would not honor the price.Freddy R. | First Impressions
Customer did not leave a comment.Michael G. | First Impressions
Thank you!Tasha F. | First Impressions
Customer did not leave a comment.Joan H. | First Impressions
Nelson helped me get setup with my storage unit. He was super kind and knowledgeable. Climate controlled storage facility is very clean. I'd recommend it to anyone who needs storageJoshua B. | First Impressions
Customer did not leave a comment.Aqeel S. | Overall Experience
The staff and management and even the lady who cleans are all super nice! Due to COVID, I moved permanently into a large house and no longer have a need, but I could sell it at any time and once again have a need for storage.ANDREW C. | Overall Experience
They GM very rude disrespectful, Always overcharging on things Never contacts when said he will Needs to be terminated immediatelytommy r. | Overall Experience
Not being able to leave the corridor lights on was very dangerous. I would be arranging boxes in mu unit and the lights would go off, I would have to move around outside the unit to activate the motion sensor.RANDE F. | Overall Experience
Customer did not leave a comment.Steven B. | Overall Experience
Customer did not leave a comment.GAIL W. | Overall Experience
I loved everything about the facility but I rented an air conditioned controlled unit and it was always 90° in there! Blankets and linens smelled moldy when I moved out. I wouldn’t rent there again because it was too hot in the unit and the heat will ruin furniture!! Satisfied with everything else but not worth losing furniture. Would never rent there again or suggest anyone rent there unless you’re renting an outside space or don’t care how hot the unit is.ANALISE G. | Overall Experience
The staff was outstanding. A lot of customers with needs including myself and the gentleman behind the counter was running around and multitasking like a superhero. It was getting late and extremely hot and the guys offered me some bottles of water and even let me refill right at closing time. Awesome experience.Robert G. | First Impressions
Customer did not leave a comment.ANDREW T. | First Impressions
Expensive. I had a 5x5 and asked to upgrade to 5x10 for 91.00 a month. I moved to a newer facility and have a 10x14 climate controlled for 104.00 a month. Uhaul storage is extremely pricey compared to most others. It’s still a well maintained facility and staff was always friendly.SASHA S. | Overall Experience
Customer did not leave a comment.edwin o. | Overall Experience
Customer did not leave a comment.Abraham T. | Overall Experience
Sara was extremely patient and helpful.Owen M. | First Impressions
Customer did not leave a comment.Ebony D. | Overall Experience
Customer did not leave a comment.Michael C. | Overall Experience
Customer did not leave a comment.Damaris R. | First Impressions
Customer did not leave a comment.RYAN O. | Overall Experience
Everything has been excellent. My reasons for leaving are due to my own personal situation or I would be glad to continue.jim m. | Overall Experience
Never any problems after 9 years, thank you !ROBERT B. | Overall Experience
GOOD EXPERIENCE ALL AROUNDJAmes K. | Overall Experience
The people in service were excellent, and help me with everything, thank youJUAN M. | First Impressions
Had my remote checkin completed and i was in and out in 1/2 hr or so....very quick and knowledgeable staff.Chris W. | First Impressions
I was sold a unit that didn’t have a lock removed from it so my movers had to leave me With time restraint had to move with my sister on a last minute fly in. Everything that can go wrong went wrongcecilia b. | First Impressions
Very professional great customer servicepedro m. | Overall Experience
I got charged late fees every few months because this facility has a scam going on where they put the wrong zip code in so my payment would not go through, the bank confirmed this infoDOREEN D. | Overall Experience
Water leaked into my unit and damaged my $600 mattress. I went to the front office and the two associates didn’t even care to come see it for themselves and told me I should have gotten the insurance.Yousef S. | Overall Experience
Great service, team members where awesome!jeffrey b. | Overall Experience
UHaul's standard is excellent service, clean and secure storage areas and friendly staff. I was very pleased with everything at the Gunn Highway locationCHERYL E. | Overall Experience
You have a wonderful place for storage.JOHN M. | Overall Experience
The staff was friendly but provided incorrect information on numerous contacts. This caused frustration and unauthorized debits from my account. This was resolved however by the store manager.JAmes S. | Overall Experience
Bugs, mold, terrible parking. Lost around 1500.00 worth of Halloween props due to heat and humidity in a "climate controlled" environment.ROBERT N. | Overall Experience
great place very clean, staff super nice, very freindly always willing to help, I would recommend this place to all of my friend :)MYRTA J. | Overall Experience
Excellent placeJessica R. | Overall Experience
Good place to do business. Thanksleonard h. | Overall Experience
Everything went well and smooth!ashley r. | Overall Experience
The staff was extremely helpful and responsive. The move went by without any issues.Yousef S. | First Impressions
What a great service they provided me! Fast, courteous and precise. Will rent again in a heart beat, and will definitely recommend to family and friends.Cynthia M. | First Impressions
Great experienceCharles H. | Overall Experience
The young man that helped me was incredibly kind.Denise M. | Overall Experience
Great location and service. Security measures were excellent.Timothy R. | Overall Experience
Patrick was always helpful. Most staff members were fantastic. Sometimes, the office was understaffed. Facilities are always clean and functional.CArrie P. | Overall Experience
Wonderful and quick experience.Robert V. | First Impressions
Staff always polite and helpfulEvelyn Z. | Overall Experience
Patrick and the cleaning lady are superb employees. They should be commended for the service and cleanliness of your facility.patricia f. | Overall Experience
Great servicedennis r. | First Impressions
We paid extra to get climate control and unfortunately all the wood that was in the inside storage unit had mold all over it. The climate control area did not seem to be working.LISA W. | Overall Experience
Easy to rent and secureBernardo A. | Overall Experience
excellent facility and friendly efficient knowledgable peopleRosemary M. | Overall Experience
An excellent service in all respects...Nick S. | Overall Experience
Your available parking spots are limited due to the spaces you take up w uhaul vehicles.LISA H. | Overall Experience
I can not say enough good things about this branch! Your entire team is outstanding. They have gone above and beyond to help me with a smile. The manager was amazing!!! Thank you guys so much!jessica s. | First Impressions
We had no problems at allMARY M. | Overall Experience
The associate was very helpful and prompt with my purchase and storage unit reservation.Christopher B. | First Impressions
Stored our items here for over a year while we were out of the country. Excellent experience overall.glen D. | Overall Experience
The building was always clean but the lighting in the 3657 isle was horrible never stayed on long enough we had to bring our own lamps so we finally moved to another storage company.TERESA L. | Overall Experience
Very friendly and courteous. Super clean facilityKristine B. | First Impressions
Great place for storage,rental and suppliesdonald S. | Overall Experience
Allison was well informed and very helpful!Steven P. | First Impressions
Everything ready and cleanmittie g. | First Impressions
Friendly customer servicesFelix C. | Overall Experience
I used this location for almost two years with two different sized storage units. I was thrilled with the security, cleanliness and ease of access. Upfront pricing provided a great value!!!ALAN W. | Overall Experience
The best.Edgar M. | First Impressions
Trying to get someone at the facility and not at a corporate call center to answer the phone was close to impossible. Employees said they would have manager call me back more than once and never did.Ashley s. | Overall Experience
No complaints!!!theresa b. | Overall Experience
I had a storage unit at this facility for 12 years and never had a problem with access, customer service or the facility itself.THERESA B. | Overall Experience
I arrived at 6pm and was told by the two people working no less than 10 times they closed within an hour. It was clear they were more concerned with clocking out than helping a new customer.Erin K. | Reservation
Will use again in the futureNoa K. | Overall Experience
Horrible customer service experience; no communication and no attention to detail. Do not give Uhaul your business.Keisha S. | Overall Experience
Fantastic service over many years at a very convenient location. Thank you!CLORINDA T. | Overall Experience
I close my account early, is there a rebate on my money. ThanksJames G. | Overall Experience
Everything went really well!Jean M. | Overall Experience
VERY GOOD SERVICE ,I MOVED ABROAD AND MANAGING MY ACCOUNT WAS EASY .DEFINITELY RECOMMEND!!!!THERESA C. | Overall Experience
Rented a storage in the climate controlled building. Was always nice and cool and very clean. Staff was always friendly and helpfulAnthony P. | Overall Experience
Always very clean and nice and cool. Staff is very friendly and helpfulAnthony P. | Reservation
I had only one issue while I rented there. The last month when I came in to move out everything the room was full of roaches. I had nothing at all in the way of food stored and this was the only time.MICHAEL T. | Overall Experience
ExcellentPaul A. | Overall Experience
Very good service, excelent staff amd great locations!Jose D. | Overall Experience
The only issue I had in the 9 months that I rented a storage unit was that the bill changed randomly with no explanation. The difference between the highest & lowest was $5.34, no idea why.Elizabeth M. | Overall Experience
.Rodolfo A. | Overall Experience
Excellent facility. Professional and friendly staff.John P. | Overall Experience
They were so helpful and understanding. We had a death in the family and they showed compassion. I showed them the death certificate. They were great and understanding. Thanks Michael Codymike c. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!