Customer Reviews for U-Haul Moving & Storage at Clear Lake

3,662 reviews

16250 Galveston Rd   Webster, TX 77598
(Limited Parking)

(281) 486-5799

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 486-5799

16250 Galveston Rd
Webster, TX 77598
(Limited Parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

very good service

rudner jose m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS T. 
Rating:
5.0

Exceptional service, easy reservation, fast efficient check out and return. Courteous personnel :)

CRAIG L. 
Rating:
4.0

Customer did not leave a comment.

siddhartha T. 
Rating:
4.0

Great storage facility, the only complaint would be, I was a day late on getting out of my unit and had already been billed for the next month through auto pay and was billed for a full month I was a day late due to COVID having to isolate at home. Other than that we were very pleased with people and facility.

william p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA A. 
Rating:
5.0

The staff made the whole experience great.

RICHARD P. 
Rating:
5.0

This Uhaul is the BOMB!

RAUL F. 
Rating:
5.0

Best service and staff ever!

Raul F. 
Rating:
5.0

Customer did not leave a comment.

HEATH J. 
Rating:
5.0

Good service including personnel and truck

HIEN N. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

When choosing extra equipment, I don't like that all items have a quantity filled in. I just wanted furniture pads and ended up inadvertently included a hand truck because it already had a qty of 1. This seems shady to me. It is like you are trying to trick people into buying more that they want/need.

Robert M. 
Rating:
5.0

Friendly staff! The trucks run beautifully

KAYLAN B. 
Rating:
5.0

Nothing at all, keep doing how your doing

ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

BROCK F. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

All good with trailer rental.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

CARY H. 
Rating:
5.0

Customer did not leave a comment.

Cristal C. 
Rating:
5.0

I have used uhaul for a few years and always had a great experience. Kathy and the rest of the staff are awesome 👌

Lorie L.  |  First Impressions 
Rating:
5.0

I really liked the facility and the staff, they were very very helpful and friendly. The only thing i did not like was that the website shows the hours for access hours, however once i got there, i was told the access hours for the inside units were the hours of the office hours, i think that should be noted on the website.

Christopher W.  |  Overall Experience 
Rating:
5.0

I love that you had restrooms very clean and conveniently located for people to use while filling their storage units.

Glenda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIE W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
3.0

Customer did not leave a comment.

MARIA P. 
Rating:
5.0

Staff was fantastic. Super easy to reserve online and everything was ready for pickup.

VALENTIN S. 
Rating:
5.0

Customer did not leave a comment.

VLATKO K. 
Rating:
4.0

Customer did not leave a comment.

Maricela G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Very quick equipment check out and very quick equipment return.

sascha R. 
Rating:
5.0

Customer did not leave a comment.

DALTON K. 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
4.0

Customer did not leave a comment.

Patricia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

EDWARD MONTGOMER H. 
Rating:
5.0

Excellent customer service!! Helpful and kind staff.

Abigail M. 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
4.0

Customer did not leave a comment.

MCCOLGAN S. 
Rating:
5.0

Customer did not leave a comment.

eartha m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

KRIS Z. 
Rating:
5.0

Great customer service!

SON T. 
Rating:
5.0

Customer did not leave a comment.

KATRINKA KAY B. 
Rating:
2.0

Over charge my credit card

Reginald W. 
Rating:
3.0

Charge my credit card 11 times

Reginald W. 
Rating:
5.0

Quick Check in - Out in 10 minutes!!! Thank- You!!!

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Steven V. 
Rating:
5.0

Great experience

JERRY R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH LAFAYETTE M. 
Rating:
5.0

These folks are just exactly what it means to be Texas friendly!! Always looking out for their customers, very professional. Exceptional is a very good word for this UHaul location.

GERALD B. 
Rating:
5.0

Staff was very helpful & polite - great experience!

BYRON E. 
Rating:
5.0

Staff at this location are amazing. Very helpful and always friendly.

Kelly D.  |  First Impressions 
Rating:
5.0

Everything was great! I just had some bad movers that I selected.

Denice C. 
Rating:
5.0

This was the 2nd time my family used this location. Great experience.

BRIAN EDWARD F. 
Rating:
5.0

I rented an appliance dolly to help our move in.

BRIAN EDWARD F. 
Rating:
4.0

The scheduling was all messed up but other than that it was okay

Terry F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAUL F. 
Rating:
5.0

Everything was perfect. Great service, easy process, easy return, very helpful staff. Keep up the great work. This is the third time I have used I haul Webster to move one of my kids and it's always good.

WILLIAM S. 
Rating:
5.0

Staff was very nice and the trailer was very clean can't not think of the guys name off have but he was a black guy shirt nice and neat tucked in and he made sure my trailer was nice and secure sorry I forgot his name but overall good experience thanks uhaul

KARANA M. 
Rating:
5.0

Customer did not leave a comment.

Elsa R. 
Rating:
5.0

Nothing. Customer service was great. Thanks Julie!

ALEXIS A. 
Rating:
5.0

Nothing! Always quick and to the point. Didn't need to make an appointment because walk in was a breeze! Will continue to rent from this location.

RYAN E. 
Rating:
5.0

Customer did not leave a comment.

ELANDRA W. 
Rating:
5.0

I scheduled a rental hand truck, but none was available, and I had to BUY one. Very disappointing.

WALTER B. 
Rating:
5.0

No improvements needed. Excellent service thank you

Matt M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH N. 
Rating:
5.0

Customer did not leave a comment.

DAWN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
5.0

Wonderful Staff & Service, As Usual!

James M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Mayra R. 
Rating:
5.0

Customer did not leave a comment.

EARL J. 
Rating:
5.0

I did not like the new way of inspecting a vehicle: I think that should still be with an agent at the store in person. Some people may not have the experience or right technology to accommodate your preferences.

Brenda B. 
Rating:
5.0

They treated me right and gave me a very good price on their largest trailer. The people are very friendly and customer oriented. I will use this location agin and again.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

UMAIR S. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEE G. 
Rating:
5.0

Customer did not leave a comment.

Carrie P. 
Rating:
5.0

Check availability of equipment online or by phone.

JAMES H. 
Rating:
4.0

Often times the lights are out . Had to move my stuff in, in the dark.

DOMINIC T.  |  Overall Experience 
Rating:
5.0

Managers Kathy and Julie go above and beyond for their customers. They have a well rounded team of experts working for them who always are there when I need them. The wine storage was the perfect place to store the alcohol I was purchasing for my wedding! Thank you all!

Laura P.  |  Overall Experience 
Rating:
5.0

Don't really have any suggestions everything was just fine

CHARLES H. 
Rating:
5.0

The service was exceptional. I picked the truck up, it was clean and ready. Drop off was fast and efficient.

JAMES L. 
Rating:
5.0

Great experience at this location. Trailer was in excellent condition and super clean. Excellent service from the office and the tech that hooked up their trailer. This is now my preferred location!

RAYMUNDO A. 
Rating:
1.0

The person who proudly wears "Owner" on her shirt is one of the rudest people I've met. I have never seen someone in customer service who is so disrespectful and flippant to customers.

MICHAEL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  Overall Experience 
Rating:
5.0

The General Manager at this location is a ROCKSTAR ! And all the ladies that work there! One of your best locations.

ANN D. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
1.0

I dropped off the truck about 20 minutes before it was due. Then, the next day, I got a call saying I needed to drop off the truck, and then an email saying I had returned the truck a day late, and was going to be charged an extra day. I called uhaul to resolve the matter; the rep said he'd call my dropoff location and then call me back. Never called me back. After my last experience with uhaul in 2019 when wet paint inside the cab ruined three of my items, and then uhaul lied and said there wasn't any paint at all, I'm done with this company and will never rent with them again.

Gwendolyn B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Great service

Stephanie N. 
Rating:
3.0

Customer did not leave a comment.

Henry H. 
Rating:
5.0

Customer did not leave a comment.

KENTRISA A. 
Rating:
5.0

Customer did not leave a comment.

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

Tania C. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY G. 
Rating:
4.0

Staff were engaging and helpful. Very friendly. Pleasant experience.

DARRELL H. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE L D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JORNELL D. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
2.0

Make sure my tires arent leaking. Also, give me more than 3/8 tank to start with. Both of those sucked. And maybe a truck that will let me fuel up without stopping every .75 gallons for no reason. It was not fun fueling up 30 gallons without letting it fuel itself.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Glynis L. 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
5.0

Good service and equipment.

IAN K. 
Rating:
5.0

Ms.kathy is the best.thank you for all your help.

Sabrina F. 
Rating:
5.0

Customer did not leave a comment.

Ana H. 
Rating:
5.0

Customer did not leave a comment.

Jessica N. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Kelly H.  |  Overall Experience 
Rating:
5.0

Great customer service! Thank you!

JANET L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel L.  |  Overall Experience 
Rating:
1.0

The website did not work well and communication with our access to anyone on site who can help is virtually impossible. I will never rent storage with u Haul again.

Tom H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keenon N.  |  First Impressions 
Rating:
2.0

Everyone was super friendly and helpful. I had a predicament which everyone was helpful in solving. Great location.

celia p.  |  First Impressions 
Rating:
5.0

Troy and the team have amazing patience, great attitudes. Recommend this location all day everyday.

CHRISTY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  First Impressions 
Rating:
5.0

Great service at both locations and very easy to manage.

Yulivet H.  |  First Impressions 
Rating:
5.0

Excellent customer service! Very friendly!

Juan H.  |  First Impressions 
Rating:
4.0

They charged me for an extra day after they said they were not going to - I'm very upset about this

Penny H.  |  First Impressions 
Rating:
5.0

Very clean and they had just what I needed! On top of that a refrigerated wine storage for only $14.95?! That’s perfect!

Laura P.  |  First Impressions 
Rating:
5.0

Everything was great. People were friendly and attentive and friendly.

Jodi W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN F.  |  First Impressions 
Rating:
5.0

Offered several options and quickly helped me sign up for the storage that met our needs.

CHRISTIAN M.  |  First Impressions 
Rating:
5.0

The manager is very friendly and professional. Really spent the time to find me the perfect size for my wine storage. Thanks!!

Carla S.  |  First Impressions 
Rating:
5.0

Keegan was great. Thanks

Randell T.  |  First Impressions 
Rating:
4.0

Very kind and professional staff. I can see improvements are being made to the property, this make me feel like my storage is in caring hands.

Kathy H.  |  First Impressions 
No reviews have been submitted for this location.

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