The manager Kathy, and her staff were like family! They were so helpful and friendly. The knowledge and skill of the maintenance guys was on point also. I had a problem with the battery draining, due to me leaving the light on and I was helped right away! Definitely a 5 Star facility!
Customer Reviews for U-Haul Moving & Storage at Clear Lake
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Clear Lake
After storage units were empty I received a bill saying the rent was due on the storage unit and a late fee of $15 would be added on. Fortunately that never happened.
The only problem I had was the ever escalating price, but that is just the nature of business. Otherwise the storage unit was clean and well maintained.
Did not receive help in unloading truck from trailer. But not a problem.
Out Standing service a 5 star location , always help and kind.
Offered several options and quickly helped me sign up for the storage that met our needs.
Kathy and crew are just wonderful top rate professionals and I will tell you they go above and beyond their job to make their customers happy.
So convenient and easy access. Worked well for me
Mrs..Herbert, the manager, was especially very pleasant and helpful.
Drive-up storage was convenient and I appreciated the lights on the property after dark. This place has the best deal when it comes to insuring your goods and also has the only wine storage for miles
my experience was amazing.
Wonderful staff. Even though I had issues with key pad they were patient enough to get it fixed
very helpful thanks.
Julie was very helpful.
Staff was very helpful and polite
Good to see you have more people working at this location.
Very pleased with they their assistance.. owner mrs Cathy was very nice..
Everyone we dealt with were awesome !!
I have never dealt with more incompetent people in my life. No return calls from mgr, no notations left on acct, until yesterday I was still getting harassed for pmt and we vacated on 7/19
Kathy, so very helpful, great personality, very cheerful. Kathy H is an asset to your company. The other gentleman very sweet. Will always be a faithful customer.
Friendly staff.I may rent again in the future, when needed.
The staff was always very helpful. I always felt the facility was very well maintained. Clean floors, climate control was always working & carts available each time I visited my storage space.
Very professional and friendly team there.
This facility was friendly and easy to work with.The manager Kathy is awesome.
The agent was very helpful in providing the best storage for what I needed to store and the rates.
Outstanding place .
Really good about helping
Had an absolutely terrible experience. Multiple people that are literally living in the facility bothered us every time we went to grab anything. Staff was super slow, unhelpful, and overcharged us.
Great! Excellent service
Staff was great and the location was convenient.
I moved because you are rates are to hige i was paying 89 and i found the same space for 34
Excellent service, even advised I consider a larger unit (I selected the 5x5) and took me to view the one I initially rented and also a larger one. I hadn’t realized quite how small it was! Was quick
Excellent customer service
It was a great experience. Keep up the good work.
I used the box it service. Delivered and picked up on time. Will recommend this service. Thank you.
No issues at all.
the only thing that made me upset with U-Haul is I had burnt my gas and time going to Houston for nothing and I couldn't get in the storage that weekend because they never took the lock back off
I would definitely use this company again. The portable storage container was so convenient for the home repairs that we were doing.
I arrived tired and the place was very busy on Sunday. They were very friendly and accommodating to my needs as I realized I needed a larger space than the one I have originally rented. I recommend!
The manager is very friendly and professional. Really spent the time to find me the perfect size for my wine storage. Thanks!!
Very prompt and professional.
Worst experience
Ba
good service
We never wee at the above address, but out uboxes wer delivered to our location on time. They were delivered by Carol who was very friendly, efficient, and helpful. A very good experienc.
The staff is super friendly. I rented a Ubox and shipped from California. I ended unloading my stuff using my car with several trips back and forth. It was convenient
Keegan was great. Thanks
The place was clean and the staff were very friendly and professional
Very kind and professional staff. I can see improvements are being made to the property, this make me feel like my storage is in caring hands.
Great Manager.
Keegan was very nice and helpful
Busy but very efficient.
I’ve had several units at this location over the course of 10 years. The prices have not changed since I first rented in 2006. The staff are polite, knowledgeable, and take their jobs very seriously.
I did not actually visit your facility, all of my business was conducted online, on the phone, and with your delivery driver, Carol, who is hands down one of the nicest women I've ever met.
As far as ur u-box system. Will not do it again. To much stress.
The staff was friendly every time. They were very accommodating, and made sure to work with me when I had some issues with the Truck Share 24/7. The staff made it all very simple and stress free.
She is an asset to your company. Always patient and pleasant. The Ubox is a great idea!
Transporting our U Box from NY to Hou was perfect👍🏼
I’m very pleased and happy with their customer service also they are very helpful and understanding everything looks clean and managed very well. I will highly recommend! Thanks UHUAL
Excellent
Thanks
Friendly helpful and fast!
During the almost 2 years that I rented the office space from Thomas and his team was great! What a professional team and very considerate and friendly. the place was always so clean and well kept!
Thomas and Joshua are an awesome team!!!
I kept this storage unit for 4 years and never had any problems. Well lit hallways and climate controlled. The building was always cool and a good temperature. Downstairs unit never flooded.
The staff were helpful and accommodating. My disappointment was that "climate controlled" storage was not humidity controlled as advertised. My stuff was mildewed.
My problem is not with this facility...it's with corprate ,your computer system, and your lack of response too complaints from your customers.
U-Haul staff was great. The facility was very clean until the unit above me was rented. The occupants above managed to spill a soft drink in their unit which dripped down into my unit.
Told I would get a refund since my card was automatically debited as I cleaned and vacated the unit. When will it be processed? Also mileage for truck rmental was 7 miles not 25, did I get credit?
A+
U-Box service went very smoothly. Exactly as advertised.
The staff was very friendly and helpful! They made our move easy and enjoyable!
very helpful
The service was excellent.
They had great customer service
Perfect
Team resolved screw-up with truck reservation.
Had a great experience with this company and would not hesitate using their services again.
Very helpful staff
Ms. Carol was very professional. I love her spirit. She assisted me, brought out the storage, and picked it up in a timely manner. Thank you so much
Great experience. Friendly knowledgeable staff. Thanks, Mitch
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