Customer Reviews for U-Haul Moving & Storage at Clear Lake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Clear Lake

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Scott H. | Overall Experience |
Rating:

The manager Kathy, and her staff were like family! They were so helpful and friendly. The knowledge and skill of the maintenance guys was on point also. I had a problem with the battery draining, due to me leaving the light on and I was helped right away! Definitely a 5 Star facility!

DENA MARIE M.
Rating:

Need to have gas tank full when picking up...they don't re emburse gas you put in and charge 3 dollars a gallon when gas is only 1.98 a gallon..

Taylor M.
Rating:

Customer did not leave a comment.

AMANDA G.
Rating:

Customer did not leave a comment.

DAVID CHARLES S.
Rating:

Customer did not leave a comment.

Ethan W.
Rating:

Customer did not leave a comment.

NICHOLAS B.
Rating:

Customer did not leave a comment.

RAYMOND B.
Rating:

The roof of the trailer leaked, near the middle of the trailer, damaging several boxes and leaving a water spot on a box spring. Fortunately, the items in the box were not damaged. Base rental cost of rental was almost $80 more than when I rented a trailer in October. The trailer in October had a small leak in a front corner. Need to make sure enclosed trailers don't leak.

PATRICK S.
Rating:

Great service!! Easy process for reserving and return. I especially like the drop off after hours and emailed receipt the next day. Very convenient. I will come back next time i need uhaul services.

Ashley L.
Rating:

Customer did not leave a comment.

BRIAN KEITH L.
Rating:

Customer did not leave a comment.

Krystal W.
Rating:

Customer did not leave a comment.

Cynthia W.
Rating:

I can't even begin to describe how friendly and helpful this location was. I wish I had written down the names of the people who helped me. I changed the day and time of pick-up, and the gal who handled the paperwork came out to my vehicle to help me pick out the correct ball, and the young man who hooked up the trailer also installed the ball for me.

Jeffry E.
Rating:

The hitch. I can't stand your new hitches! The "old" style that is tightened with a thread was relative quiet when tightened down. With the new hitch it sounds like something is shaking apart with every little but you go over! Six hours of listening to that blankety blank hitch rattle around is unacceptable.

Morgan D.
Rating:

Customer did not leave a comment.

Rebecca W.
Rating:

Fast, friendly and easy pick up and drop off!

Kathy R.
Rating:

Everything was excellent for my first time at this location. The staff was very helpful and insightful with information on and how to pick up and return the equipment. Very pleasant work environment place and quick with their service.

Kimberly M.
Rating:

Because it is to far from where we live

Mary M.
Rating:

The customer service from start to finish was absolutely wonderful. Will definitely come back again. Thank you

DAVID M.
Rating:

Customer did not leave a comment.

Gretchen H.
Rating:

Customer did not leave a comment.

victoria H.
Rating:

I was charged for something i did not use

Kenneth N.
Rating:

Customer did not leave a comment.

JOHN S.
Rating:

Customer did not leave a comment.

David Z.
Rating:

Customer did not leave a comment.

JAMES Y.
Rating:

We're billed twice

BERENICE V.
Rating:

This location is flexible and has great customer service. Thank you

Richard H.
Rating:

They did a great job. It was cold and rainy yet they still went out in the rain to unhook the trailer. They are a top notch facility.

Bruce D.
Rating:

Customer did not leave a comment.

KYLE M.
Rating:

Customer did not leave a comment.

MARSHALL IV L.
Rating:

Customer did not leave a comment.

Bryanna B.
Rating:

Have a dolly for each moving truck . I SHOULDNT HAVE TO DRIVE TO ANOTHER LOCATION AND PAY FOR THOSE MILES AS WELL JUAT BECAUSE YALL ARE SHORT HAND ON A DOLLY

Micki G.
Rating:

They were not very friendly and instead of telling me what I owed after returning the truck they just said whatever is left will be return to your card I brought it bk before time and everything so I'd like to speak to someone hire up

CHRISSIE B.
Rating:

Make sure customer is aware that they're paying for 24 hours and not rush out pressure them to return equipment before then.

willie R.
Rating:

I am retired Navy and I have used UHaul over 6 times during my career. The people at the Clear Lake location are the best, they made everything easy and simple. Customer service was the best. I love Uhaul.

Berenice V.
Rating:

Thank you! The process was fast and easy. The manager and her staff are very friendly.

Delmar G.
Rating:

Customer did not leave a comment.

Joseph R. | Overall Experience |
Rating:

After storage units were empty I received a bill saying the rent was due on the storage unit and a late fee of $15 would be added on. Fortunately that never happened.

Hoyle M.
Rating:

Customer did not leave a comment.

FUAD K.
Rating:

Customer did not leave a comment.

Timothy C.
Rating:

Customer did not leave a comment.

Joseph L.
Rating:

After my experience, I will be looking at alternative methods of moving vans. I refuse to be treated like that ever again.

Corrine W.
Rating:

Customer did not leave a comment.

Ken K.
Rating:

Customer did not leave a comment.

Susan S.
Rating:

Customer did not leave a comment.

robert t. | Overall Experience |
Rating:

Customer did not leave a comment.

Tia L.
Rating:

Customer did not leave a comment.

Corey S.
Rating:

Customer did not leave a comment.

JEFFERY LEWIS J.
Rating:

Customer did not leave a comment.

RONALD W.
Rating:

Customer did not leave a comment.

Alberto H.
Rating:

Trailer needs wheel/tire balancing. it vibrates a lot and makes the car shaking the whole trip.

Morgan D.
Rating:

Best service ever

MORGAN D.
Rating:

So easy a kid could do it!

Morgan D.
Rating:

Super awesome!

Morgan D.
Rating:

I will recommend to anyone

MORGAN D.
Rating:

Great staff, very nice and helpful.

MORGAN D.
Rating:

I will recommend

Morgan D.
Rating:

Easy booking

MORGAN D.
Rating:

Five friggin' stars!

MORGAN D.
Rating:

This is my favorite location!

MORGAN D.
Rating:

Friendly staff, very organized. Had my truck ready to go as soon as I was done

MORGAN D.
Rating:

Great location!

ANA M.
Rating:

Customer did not leave a comment.

Ronald R.
Rating:

Customer did not leave a comment.

John K.
Rating:

Customer did not leave a comment.

Emmalee M.
Rating:

Customer did not leave a comment.

WILLIAM J G.
Rating:

Customer did not leave a comment.

Christina A.
Rating:

There was a mistake on the bill due to incorrect computer input. I rented a 10ft truck for 2 days for a local move from Webster to La Porte and my bill was for $8200.00 saying I drove 10,000 miles. I was impressed with the employee's handling of the situation but would like to see better oversight on something like this. The distance over a 2 day period should have flagged the error.

PHILLIP D.
Rating:

Customer did not leave a comment.

Stella I.
Rating:

I was mistreated by an associate

John K.
Rating:

Everything was smooth and efficient

Sandra R.
Rating:

Best customer service ever, compared to other places. Thank you to the clerk/owner & her employees!

DOUGLAS F.
Rating:

My total invoice was over $300 for seven days, one way MT to TX. I was about an hour late dropping the trailer off in Webster TX, and was charged about $32.00 late fee. A bit excessive and not conducive to good customer relations, even with your monopoly on moving equipment.

Mark R.
Rating:

Nothing special about the place or the people.

David M.
Rating:

The computer system failed upon pick up causing delays and requiring a complete re-work of the entire reservation/rental process that we had already completed days earlier.

ADELA T.
Rating:

tow dolly lights on passenger went out. It was sealed and rivited. we would have changed the light if it had been accessible.

STEPHEN R. | Overall Experience |
Rating:

The only problem I had was the ever escalating price, but that is just the nature of business. Otherwise the storage unit was clean and well maintained.

Jesse R.
Rating:

Customer did not leave a comment.

TIMOTHY M.
Rating:

Customer did not leave a comment.

TERESA L.
Rating:

All major items ship was Damage or broken. Washier machine bent, tv stand fire place broken, desk broken, and mattress has water stain all over.

SHERRI S.
Rating:

The gentleman that helped me in October 22, 2020 at 6:58 pm was very kind and compassionate. Thorough and customer friendly. Valuable employee! I was upset though that nobody answered the phones after 6:30 pm and i was desperately needing to speak with a human. There should be a box on this location to check for the personnel.

GREGORY S.
Rating:

Nothing, the location was professional and very efficient.

Joseph R. | First Impressions |
Rating:

Did not receive help in unloading truck from trailer. But not a problem.

Shelby T.
Rating:

We arrived a few minutes past closing time. Security guard came out and advised that since it was after closing, he would not be able to assist us in getting the trailer off the truck. This is fine, as we didn't expect help and were perfectly capable of disconnecting, but it came off as rude. Other than that, nice clean location.

charmaine M.
Rating:

Very professional personnel. I am a little hard of hearing and had to have the gentleman repeat what he said a few times. He was very patient with me. Great experience.

NICHOLAS S.
Rating:

I never have a problem getting a u-haul, everytime i need them their always there. In amd out service and everyone there treat you fair. So yes i will tell everyone to at least try them out 1 time.

Walter J.
Rating:

Customer did not leave a comment.

Gerald R.
Rating:

Customer did not leave a comment.

casey M.
Rating:

I WILL REVISE MY REVIEW IF I COULD GET A CALL BACK FROM THE LOCATION DUE TO OVER CHARGE OF MOVING TRUCK

Matthew C.
Rating:

Customer did not leave a comment.

JOHN B.
Rating:

Messed up my info. Said they didn't have my size truck at the clear lake location and said it was in kemah..I decided to take that one..then after they emailed me the reservation and info on the kemah location I called the next morning with a question and they said I didn't have any reservations for a truck in kemah and they had my address in Texas City and I'm from clear lake..so I had to pay more and get a bigger truck..these ppl need to learn how to communicate with each other..and the one guy was totally rude..thumbs down with this location on galveston road in clear lake.fyi..the guy in line in front of me had basically the same issue as me..

PATRICIA W.
Rating:

Excellent customer service, friendly, efficient, professional staff.

Dale S.
Rating:

Customer did not leave a comment.

Brandon W.
Rating:

In bigger cities like Houston, it would be very beneficial if "in-town" rentals could be returned to different sites, rather than having to go back to the original pick up site. This is very inconvenient because you can move one from side of Houston another and that would technically be "in town" but you have to essentially double your mileage if you wanna pay for "in town". But if you want to pay for one way then you have to pay the pre determined rates assigned by the preset. Which would be unnecessary because the round trip would not be needed.

JOHN T.
Rating:

Easy process. Customer Service agent was very professional.

Michael B.
Rating:

Customer did not leave a comment.

Rhonda W. | First Impressions |
Rating:

Customer did not leave a comment.

Michael F.
Rating:

They gave us a truck that's headlights did not work. The initial person behind the counter didn't know how to answer our questions.

Christian S. | First Impressions |
Rating:

Out Standing service a 5 star location , always help and kind.

STACEY B.
Rating:

Customer did not leave a comment.

WHITNEY T.
Rating:

I had a mistake on my bill. I reported it, and they quickly took care of it without issue. Busy pick up in the morning and they had three employees there working as quickly as they could. Very polite.

ALISA C.
Rating:

Work with a sense of urgency . Don't ignore guests

Debara P.
Rating:

Customer did not leave a comment.

CHERYL ANN Q.
Rating:

When someone reserves a truck, it should be available to that person at the location they reserved it at, and not be called and told the truck is not available

SAMUEL H.
Rating:

Organize, clean and professional staff! Amazing prompt service from the owner as always!

SCOTT A.
Rating:

Customer did not leave a comment.

Jennifer S.
Rating:

Steering in the truck was horrible but it got the job done.

michael r. | First Impressions |
Rating:

Customer did not leave a comment.

Rocky Cameron P. | First Impressions |
Rating:

Customer did not leave a comment.

BRYAN F. | First Impressions |
Rating:

Customer did not leave a comment.

LaKyia S. | Overall Experience |
Rating:

Customer did not leave a comment.

CHRISTIAN M. | First Impressions |
Rating:

Offered several options and quickly helped me sign up for the storage that met our needs.

Robin H. | Overall Experience |
Rating:

Kathy and crew are just wonderful top rate professionals and I will tell you they go above and beyond their job to make their customers happy.

LaKyia S. | First Impressions |
Rating:

Customer did not leave a comment.

BRIAN K. | Overall Experience |
Rating:

Customer did not leave a comment.

Pamela H. | Overall Experience |
Rating:

Customer did not leave a comment.

Bon Scott W. | First Impressions |
Rating:

Customer did not leave a comment.

Susanna T. | Overall Experience |
Rating:

So convenient and easy access. Worked well for me

John o. | Overall Experience |
Rating:

Mrs..Herbert, the manager, was especially very pleasant and helpful.

JOEL V. | Overall Experience |
Rating:

Drive-up storage was convenient and I appreciated the lights on the property after dark. This place has the best deal when it comes to insuring your goods and also has the only wine storage for miles

Karesha W. | Overall Experience |
Rating:

my experience was amazing.

Robert M. | Overall Experience |
Rating:

Wonderful staff. Even though I had issues with key pad they were patient enough to get it fixed

RON B. | Overall Experience |
Rating:

very helpful thanks.

Edwin B. | First Impressions |
Rating:

Julie was very helpful.

oscar l. | First Impressions |
Rating:

Staff was very helpful and polite

FRANCISCO A. | Overall Experience |
Rating:

Good to see you have more people working at this location.

Moreca T. | First Impressions |
Rating:

Very pleased with they their assistance.. owner mrs Cathy was very nice..

Arthur R. | Overall Experience |
Rating:

Everyone we dealt with were awesome !!

Shiela S. | Overall Experience |
Rating:

I have never dealt with more incompetent people in my life. No return calls from mgr, no notations left on acct, until yesterday I was still getting harassed for pmt and we vacated on 7/19

Joy C. | First Impressions |
Rating:

Kathy, so very helpful, great personality, very cheerful. Kathy H is an asset to your company. The other gentleman very sweet. Will always be a faithful customer.

Roberto A. | Overall Experience |
Rating:

Friendly staff.I may rent again in the future, when needed.

ROBERT L. | Overall Experience |
Rating:

The staff was always very helpful. I always felt the facility was very well maintained. Clean floors, climate control was always working & carts available each time I visited my storage space.

Stefan M. | First Impressions |
Rating:

Very professional and friendly team there.

Sherry C. | Overall Experience |
Rating:

This facility was friendly and easy to work with.The manager Kathy is awesome.

Taleta M. | First Impressions |
Rating:

The agent was very helpful in providing the best storage for what I needed to store and the rates.

IIRADA L F. | Overall Experience |
Rating:

Outstanding place .

STEVE C. | Overall Experience |
Rating:

Really good about helping

Jesse S. | Overall Experience |
Rating:

Had an absolutely terrible experience. Multiple people that are literally living in the facility bothered us every time we went to grab anything. Staff was super slow, unhelpful, and overcharged us.

kristina d. | Overall Experience |
Rating:

Great! Excellent service

Randal S. | Overall Experience |
Rating:

Staff was great and the location was convenient.

Steven C. | Overall Experience |
Rating:

I moved because you are rates are to hige i was paying 89 and i found the same space for 34

Ashley W. | First Impressions |
Rating:

Excellent service, even advised I consider a larger unit (I selected the 5x5) and took me to view the one I initially rented and also a larger one. I hadn’t realized quite how small it was! Was quick

Jerrard c. | First Impressions |
Rating:

Excellent customer service

ANNTONTTE H. | Overall Experience |
Rating:

It was a great experience. Keep up the good work.

Gustavo V. | Overall Experience |
Rating:

I used the box it service. Delivered and picked up on time. Will recommend this service. Thank you.

steven B. | Overall Experience |
Rating:

No issues at all.

AMBER (OnlyAmber) G. | Overall Experience |
Rating:

the only thing that made me upset with U-Haul is I had burnt my gas and time going to Houston for nothing and I couldn't get in the storage that weekend because they never took the lock back off

Janelle S. | Overall Experience |
Rating:

I would definitely use this company again. The portable storage container was so convenient for the home repairs that we were doing.

Carmen P. | First Impressions |
Rating:

I arrived tired and the place was very busy on Sunday. They were very friendly and accommodating to my needs as I realized I needed a larger space than the one I have originally rented. I recommend!

Carla S. | First Impressions |
Rating:

The manager is very friendly and professional. Really spent the time to find me the perfect size for my wine storage. Thanks!!

Gary M. | First Impressions |
Rating:

Very prompt and professional.

MIKE K. | Overall Experience |
Rating:

Worst experience

James A. | Overall Experience |
Rating:

Ba

Imtiaz D. | Overall Experience |
Rating:

good service

Michael S. | Overall Experience |
Rating:

We never wee at the above address, but out uboxes wer delivered to our location on time. They were delivered by Carol who was very friendly, efficient, and helpful. A very good experienc.

Ya y. | Overall Experience |
Rating:

The staff is super friendly. I rented a Ubox and shipped from California. I ended unloading my stuff using my car with several trips back and forth. It was convenient

Randell T. | First Impressions |
Rating:

Keegan was great. Thanks

Janet H. | Overall Experience |
Rating:

The place was clean and the staff were very friendly and professional

Bobbie W. | First Impressions |
Rating:

Very kind and professional staff. I can see improvements are being made to the property, this make me feel like my storage is in caring hands.

Ligia M. | Overall Experience |
Rating:

Great Manager.

LAURA W. | First Impressions |
Rating:

Keegan was very nice and helpful

Lisa B. | Overall Experience |
Rating:

Busy but very efficient.

Brandon E. | Overall Experience |
Rating:

I’ve had several units at this location over the course of 10 years. The prices have not changed since I first rented in 2006. The staff are polite, knowledgeable, and take their jobs very seriously.

joee r. | Overall Experience |
Rating:

I did not actually visit your facility, all of my business was conducted online, on the phone, and with your delivery driver, Carol, who is hands down one of the nicest women I've ever met.

Patricia G. | Overall Experience |
Rating:

As far as ur u-box system. Will not do it again. To much stress.

darlene o. | Overall Experience |
Rating:

The staff was friendly every time. They were very accommodating, and made sure to work with me when I had some issues with the Truck Share 24/7. The staff made it all very simple and stress free.

Mia O. | Overall Experience |
Rating:

She is an asset to your company. Always patient and pleasant. The Ubox is a great idea!

Claudette W. | Overall Experience |
Rating:

Transporting our U Box from NY to Hou was perfect👍🏼

Norma O. | Overall Experience |
Rating:

I’m very pleased and happy with their customer service also they are very helpful and understanding everything looks clean and managed very well. I will highly recommend! Thanks UHUAL

Patrick T. | Overall Experience |
Rating:

Excellent

FREDA B. | Overall Experience |
Rating:

Thanks

Jason D. | Reservation |
Rating:

Friendly helpful and fast!

Boyd W. | Overall Experience |
Rating:

During the almost 2 years that I rented the office space from Thomas and his team was great! What a professional team and very considerate and friendly. the place was always so clean and well kept!

CHERYL S. | Overall Experience |
Rating:

Thomas and Joshua are an awesome team!!!

LISA M. | Overall Experience |
Rating:

I kept this storage unit for 4 years and never had any problems. Well lit hallways and climate controlled. The building was always cool and a good temperature. Downstairs unit never flooded.

Judy H. | Overall Experience |
Rating:

The staff were helpful and accommodating. My disappointment was that "climate controlled" storage was not humidity controlled as advertised. My stuff was mildewed.

Carol P. | Overall Experience |
Rating:

My problem is not with this facility...it's with corprate ,your computer system, and your lack of response too complaints from your customers.

Donna H. | Overall Experience |
Rating:

U-Haul staff was great. The facility was very clean until the unit above me was rented. The occupants above managed to spill a soft drink in their unit which dripped down into my unit.

Angelia H. | Overall Experience |
Rating:

Told I would get a refund since my card was automatically debited as I cleaned and vacated the unit. When will it be processed? Also mileage for truck rmental was 7 miles not 25, did I get credit?

Bryan M. | Overall Experience |
Rating:

A+

Mark D. | Overall Experience |
Rating:

U-Box service went very smoothly. Exactly as advertised.

BRITTANY W. | Overall Experience |
Rating:

The staff was very friendly and helpful! They made our move easy and enjoyable!

Brad J. | Overall Experience |
Rating:

very helpful

CHARLES G. | Overall Experience |
Rating:

The service was excellent.

Damiaon R. | Overall Experience |
Rating:

They had great customer service

Brenda B. | Overall Experience |
Rating:

Perfect

carl g. | Overall Experience |
Rating:

Team resolved screw-up with truck reservation.

jane s. | Overall Experience |
Rating:

Had a great experience with this company and would not hesitate using their services again.

Robert M. | Overall Experience |
Rating:

Very helpful staff

shenita s. | Overall Experience |
Rating:

Ms. Carol was very professional. I love her spirit. She assisted me, brought out the storage, and picked it up in a timely manner. Thank you so much

Mitchell H. | Overall Experience |
Rating:

Great experience. Friendly knowledgeable staff. Thanks, Mitch

No reviews have been submitted for this location.

Back
To Top