Customer Reviews for U-Haul Moving & Storage at Clear Lake

3,838 reviews

16250 Galveston Rd   Webster, TX 77598
(Limited Parking)

(281) 486-5799

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 486-5799

16250 Galveston Rd
Webster, TX 77598
(Limited Parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Have conversations with personnel between shift change be transparent via notes left on computer

Morris L. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

The phone rep set everything up. All was ready when got to storage unit. Any questions or concerns I had the rep answered for me in a friendly courteous respectful manner.

Rita R. 
Rating:
5.0

Customer did not leave a comment.

HENRY M. 
Rating:
5.0

Outstanding interstate moving experience from start to finish. Adams moving company from Moving Help.com was excellent and the customer service teams that kept me up to date on my UBOX locations and scheduling were very helpful and responsive.

Feisal S. 
Rating:
5.0

Customer did not leave a comment.

Suzan Y. 
Rating:
5.0

This location always treat you with respect and honor you as a customer

IVAN W. 
Rating:
1.0

Customer did not leave a comment.

ALEXIS B. 
Rating:
5.0

Customer did not leave a comment.

Sabrina F. 
Rating:
5.0

Very friendly staff

DOYLE H. 
Rating:
5.0

Customer did not leave a comment.

Vickie F. 
Rating:
5.0

The ramps for a 26ft truck are very steep and not at the proper angle to allow easy access to the truck. This is a safety problem especially when moving large and heavy items in and out of the truck.

Steve E. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
4.0

Customer did not leave a comment.

Freddie V. 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
5.0

I've recently rented three trailers and over all have been very happy. Only problem has been after hours return. The website for returns has been a problem two of the three times.

Dale G. 
Rating:
5.0

Easy and quick to drop off

Scott G. 
Rating:
3.0

Truck alignment was way off. Had to hold steering at 30 degrees to go straight. Mirror was loose and would not stay in position when on highway.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
3.0

I was told by the person at the front when I picked up the uhaul that they only charge you for the time that you have it, so if I only needed it a couple of hours extra I wouldn't be charged for another whole day. The owner tried to charge me for a whole day with another day of dolly rental and the insurance. She ended up taking that extra day off but the sales tactic from the pickup was sleezy. The middle seat had a seatbelt but no buckle, they market as a 3 seater but one person is SOL if you're in an accident. The lock on the back of the truck didn't work and we had to go track down and buy a lock at 1 am when we were ready for bed.

Christie W. 
Rating:
1.0

I was late for an hour, I got charged for a day!

MOHAMMED A. 
Rating:
5.0

everything is very good. Thanks

Keam M. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL A. 
Rating:
1.0

Do a complete audit of this location. Replace management. I have been overcharged twice with two rentals from this location only. A team of thieves works at this location. Customers, check your credit card account after returning equipment. Most likely you'll see fraudulent charges added to your rental. Then you get to spend 45 min trying to reach customer service because you can rarely reach this location by phone. Or then you get to call your credit card company to dispute charges. I have all documents, emails, photos to prove these employees tried to steal from me twice. I'll never rent from Uhaul again. Next step, possible class action lawsuit to see if this is happening at their locations across the country.

Jame R. 
Rating:
5.0

Everything amd everyone was great

JENNIFER R. 
Rating:
2.0

Utility dolly wheels were completely worn out could not go over ramps truck needed wheel alignment

Luis N. 
Rating:
5.0

Customer did not leave a comment.

Lex M. 
Rating:
5.0

Staff was very friendly, happy to answer any questions, and equipment was very clean.

Sean R. 
Rating:
1.0

Don't charge for fuel when returned at same fuel level!

LYNDSAY S. 
Rating:
5.0

Staff was pleasant and helpful. We ended up cancelling our order and reentering it to remove the insurance, and the employee did not make me feel like she was put-upon having to do it - she graciously handled the transaction as we needed her to. When we returned the truck, the fellow who greeted us was friendly and helpful as well. Assuming the mileage adjustment comes back correct (we drove less than expected), I give this location five stars!

Charlotte G. 
Rating:
5.0

Customer did not leave a comment.

Kathleen J. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Moreca T. 
Rating:
5.0

Customer did not leave a comment.

Moreca T. 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Stan W. 
Rating:
5.0

Customer did not leave a comment.

Sara D. 
Rating:
5.0

Customer did not leave a comment.

Lauro P. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Friendly service and great price! Will use again when needed!

renee D. 
Rating:
3.0

Customer did not leave a comment.

Tracy R. 
Rating:
5.0

leave more parking for customers by parking rentals inside the gate

Randall C. 
Rating:
5.0

Everyone was so helpful. The yard crew was friendly and the hookup was fast and perfect. I drive past two other locations to continue using this location.

Richard G. 
Rating:
4.0

Carl was awesome. Very enjoyable to work with.

dennis J. 
Rating:
4.0

Repair driver side windshield wiper motor. One to two hours into our trip, the driver side wiper stopped working…it had been raining and continued to rain the entire day!! Obviously U-Haul has no control over when something like that is going to happen. We called it in to try to get it fixed…don't think for one minute that's a quick fix…we couldn't afford to stop and wait and loose daylight driving time…obviously it wasn't pouring down rain…just an unfortunate situation.

LUANNE L. 
Rating:
5.0

keep up the good work! Staff was helpful and nice, and actually seemed glad to be there and that I was there! Thanks!

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
5.0

Customer did not leave a comment.

Suzanne H. 
Rating:
5.0

Customer did not leave a comment.

Hazel L. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

I couldn't get the return check in to pin my location during dropoff, but it could've been my cheap phone. Other than that, the rental process was great. Thanks again! - Paul

Paul T. 
Rating:
5.0

Customer did not leave a comment.

HAROLD K.  |  First Impressions 
Rating:
5.0

Thank you for keeping my things secure all the years!

NOMINISHA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM B. 
Rating:
5.0

Customer did not leave a comment.

Josue C. 
Rating:
5.0

Customer did not leave a comment.

lajeishia j.  |  First Impressions 
Rating:
5.0

from the minute I made the reservation to next day's pickup, everything was handled professional and without a hitch…five-star rating for the Webster,Texas location 👍

john V. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

Andrea U. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

TIM B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeffery w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nizarali K. 
Rating:
3.0

I had to ask the clerk for a receipt as she did not want to walk outside in the rain to check in the truck. I insisted that she provide a receipt for the truck. It was not acceptable to me to just hand over the keys and depend on her to check it on at her convience. I saw this as disrespectful and created some distrust.

Ronnie C. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

You guys are the best

JUAN P. 
Rating:
5.0

Great service and dependable trailer

randy A. 
Rating:
3.0

Stop overcharging for things.

Cassidy W. 
Rating:
5.0

Very quick and easy process !!!! Staff was friendly , quick and efficient!!! Reservation was for 10, i was gone in 10 mins or less .

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Raul F. 
Rating:
4.0

The inside personnel could be a little friendlier.

Tristen K.  |  First Impressions 
Rating:
4.0

I had a problem with someone using my account and the person inside was very sweet and trying to help me fix it!

Tiffany S C. 
Rating:
5.0

keep doing the same

MICHAEL M. 
Rating:
3.0

Inside personnel could be a little more friendly

Jeannine K. 
Rating:
4.0

Customer did not leave a comment.

AARON R. 
Rating:
2.0

I was on the phone with customer service during booking and when she said the uhaul would be picked up at 10 and returned at 2pm, I made it clear we needed it for 24 hours. She assured me she would make the change. When we get to uhaul the next morning to pick it up, we're told it's due at 2pm. Mind you, it was close to noon when we picked it up. I told the lady' at the counter the issue and she said the truck was going out again at 7am so we would need to return it before then. Just Inconvenient. The same lady working the counter was pretty unprofessional. She was not friendly, but she did sit around talking about her employees that she hired and what idiots they were to others. When given the truck, it was dirty inside, yet we have to clean it before turning it in. The equipment was beat up. The truck had dents and scratches all around. The lack of customer service is why I wouldn't recommend this location.

Tyrel S. 
Rating:
5.0

Best Uhaul I've ever been to

Raul F. 
Rating:
5.0

Such great service!

Raul F. 
Rating:
5.0

You all were great ! Thank You!

Moses C. 
Rating:
5.0

It appears that somewhere along the line the trailer was refurbished/repaired by U-Haul and your repair technician recaulked in the interior of the floor of the trailer. All that is ok, with one minor issue. During the repair process, one loops of the tie down points at the front of the trailer was trapped and unable to be used easily. We were able to complete our activities with no major disruption, but future renters may encounter an issue. Something to keep in mind.

James M. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

I have been a customer since Hurricane Harvey. Evidently there was something wrong with an automatic draft by Uhaul so I stopped by to get more info. The staff was helpful and very friendly.

jennifer p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEON W. 
Rating:
3.0

Windshield was nasty and the fuel level was less than reported. No damage form to complete so I took many pictures to support damage as accepted.

Douglas T. 
Rating:
5.0

As a First impression , all is good here, there explained hours and rules. Everything was fast and easy to complete.

Bibiana C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tyler W.  |  Overall Experience 
Rating:
5.0

It is a very small location but returning the uhaul was very quick and easy

Cory M. 
Rating:
4.0

Customer did not leave a comment.

Donna A. 
Rating:
5.0

Customer did not leave a comment.

Felisa L. 
Rating:
5.0

Exact opposite experience as with my pick up location. The representative met us pulling into the parking lot, and greeted us happily. I explained that my return location was not open and i had no place to safely and legally park the trailer overnight. The employee wasted no time making arrangements to help us with the problem and gladly made some phone calls and computer adjustments to allow us to be able to drop off the trailer. I can not by any words explain how much different doing business with these kind folks was in comparison to where i picked up the trailer in Delaware. Your location in Webster, Texas is a shining example of putting your cliental first and making sure they have gone above and beyond with a smile to make our experience as positive and relaxing as possible.

MARK E. 
Rating:
5.0

Customer did not leave a comment.

RONALD H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

I'm very hard to please. This is a GREAT trail and a GREAT value !!!! Also I had to change pick up location and drop off location . Super Easy to do ... Allen

Allen M. 
Rating:
5.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

The manager is an awesome lady.

James M. 
Rating:
5.0

Liam did a great job!! Seemed nervous at first, but was very friendly and accommodating!! Always use this location and won't change it anytime soon! Thanks uhaul webster!!!

Ryan G. 
Rating:
5.0

They are on point. They have a great leader (I forgot her name; She's the GM). It was a flawless transaction. Her staff is very friendly and has lots of good recommendations.

Luther R. 
Rating:
5.0

They’re great. Kathy does a great job with the place.

James M.  |  Overall Experience 
Rating:
5.0

Great experience

Jermal A. 
Rating:
5.0

JAMAL was AWESOME and friendly and was so much help. Thank you JAMAL for being such a huge asset to your job.

Teresa W. 
Rating:
5.0

The computer system was running very slow, witch is very time consuming for the customer. Other then that, the staff were very pleasant and helpful having the rentals ready for pickup.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Mehdi S. 
Rating:
5.0

Customer did not leave a comment.

Rob W. 
Rating:
5.0

Customer did not leave a comment.

JESSE R. 
Rating:
5.0

Customer did not leave a comment.

CHAD C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

enrique g.  |  Overall Experience 
Rating:
3.0

The only thing I dislike is that paid for the month to store my things at uhaul and I decided to move all my furniture out the storage soon as I was finished I tried to go back the next day to save something I did not want and the storage was lock and I couldn’t open the gate with my key they just move to fast

Rico Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leonard J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TREMEL B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

lisa v.  |  Overall Experience 
Rating:
5.0

very good service

rudner jose m.  |  Overall Experience 
Rating:
4.0

Great storage facility, the only complaint would be, I was a day late on getting out of my unit and had already been billed for the next month through auto pay and was billed for a full month I was a day late due to COVID having to isolate at home. Other than that we were very pleased with people and facility.

william p.  |  Overall Experience 
Rating:
5.0

I have used uhaul for a few years and always had a great experience. Kathy and the rest of the staff are awesome 👌

Lorie L.  |  First Impressions 
Rating:
5.0

I really liked the facility and the staff, they were very very helpful and friendly. The only thing i did not like was that the website shows the hours for access hours, however once i got there, i was told the access hours for the inside units were the hours of the office hours, i think that should be noted on the website.

Christopher W.  |  Overall Experience 
Rating:
5.0

I love that you had restrooms very clean and conveniently located for people to use while filling their storage units.

Glenda C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maricela G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eartha m.  |  Overall Experience 
Rating:
5.0

Staff at this location are amazing. Very helpful and always friendly.

Kelly D.  |  First Impressions 
Rating:
4.0

The scheduling was all messed up but other than that it was okay

Terry F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAWN T.  |  Overall Experience 
Rating:
4.0

Often times the lights are out . Had to move my stuff in, in the dark.

DOMINIC T.  |  Overall Experience 
Rating:
5.0

Managers Kathy and Julie go above and beyond for their customers. They have a well rounded team of experts working for them who always are there when I need them. The wine storage was the perfect place to store the alcohol I was purchasing for my wedding! Thank you all!

Laura P.  |  Overall Experience 
Rating:
1.0

The person who proudly wears "Owner" on her shirt is one of the rudest people I've met. I have never seen someone in customer service who is so disrespectful and flippant to customers.

MICHAEL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONIQUE L D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly H.  |  Overall Experience 
Rating:
5.0

Great customer service! Thank you!

JANET L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel L.  |  Overall Experience 
Rating:
1.0

The website did not work well and communication with our access to anyone on site who can help is virtually impossible. I will never rent storage with u Haul again.

Tom H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keenon N.  |  First Impressions 
Rating:
5.0

The best

Tommy B.  |  Overall Experience 
Rating:
2.0

Everyone was super friendly and helpful. I had a predicament which everyone was helpful in solving. Great location.

celia p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yowyi a.  |  Overall Experience 
Rating:
5.0

Staff was very quick to help with any questions or problems.

Michael E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  First Impressions 
Rating:
5.0

Randall was always so friendly & helpful. He seriously made our long journey so wonderful! He really took time out of his way to get to know us & welcome us to the great state of Texas the right way!!

Justin B.  |  Overall Experience 
Rating:
5.0

Very nice

Tommy B.  |  First Impressions 
Rating:
5.0

Troy and the team have amazing patience, great attitudes. Recommend this location all day everyday.

CHRISTY M.  |  First Impressions 
Rating:
4.0

I believe the rental was a little pricey for the times we are living in. So many people being forced to move into different living arrangements and having to move last minute. However, everyone was kind and the manager also helped me find a rental sooner than expected on a Saturday afternoon. The storage was convenient because I was going to look for a storage facility however my helpers said that the hallway was very narrow with not enough space for my sofas. It was extremely difficult to get my furniture into the storage. All in all, the transaction went very smooth and for that I am grateful. Thank you.

ALEXA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yowyi a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devon O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carla L.  |  Overall Experience 
Rating:
1.0

This U haul is a rip off. They charged me $10 a month for 24 hrs access but never gave me the code to get in after hours.? So they charged me for a service I never received. The staff is rude and unhelpful. don’t use this place!!

Beth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  First Impressions 
Rating:
4.0

Hopefully I Do not have to move again; but If I Do I'll be proud to use You All services again Thanks

Angela B.  |  First Impressions 
Rating:
2.0

When I say staff was not helpful except Randell. I rented a month ago and had a great experience, I also rented a storage at that time. I came back month later to move I find mold on my property,tables still wet.Mold fur growing on chairs.I had also noticed the climate control was to hot.I also let them know and was told no it was cool when I was back there,it was 76. I also took a pic thermostat on 78. I ask what the process I get a circled brochure followed by I don"t know. Then I say I guess I need to take pictures then they offer to take them too. I rent my U-haul that mind u blows kind of cold then stops blowing period then goes in in out so we had no ac in the middle of Texas heat. Then one reverse light was out. So moving was kinda late I came in said Im running late they said its ok . Bad weather came in and it was flooded I called in said no worries we will extend you .I thought they were being nice and then I was charged. Now I will have to call back because he charged me for 2 days and I paid first day, Never will I use this store again, most helpful there was lady with glasses and Randell the rest that I dealt with could have cared less. I ended up over charged and with a loss of furniture.

Sharaffeh E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janae O.  |  First Impressions 
Rating:
5.0

Very helpful and courteous staff.

kenneth w.  |  Overall Experience 
Rating:
1.0

Randell was completely out of line. First off, the experience was already a little frustrating because after fully loading the truck, it wouldn't start. They sent out roadside assistance who fixed the problem and we were on our way, it just put us back a few hours after an already long morning of packing and moving. That's fine, I understand things happen and staff was helpful with getting someone out to us. But we get there and after unloading the truck it was really hard to maneuver out of the storage area ( we had a 26 ft truck and our storage room was in the very back with sharp corners and trailers and vans and cars in the way making it even harder ). I called the front desk and asked for help because I didn't want to risk any damage to the truck. They assured us we should be able to pull out easily because they do it all the time and that we had to pull it all the way to the front in order to be checked in. That may be true but I don't drive these trucks on a daily basis to know exactly how to do it. There was also a van parked there that I asked if they can move so we can at least try to back out of the area. No one moved it. So we had to pull the side mirrors in and literally squeeze through the drive way. IT TOOK FOREVER and a whole lot of going back and forth but we finally made it near the front. We come in and all the person helping me move said was there was a trailer parked in the very back that made it impossible to turn that corner. Randell responded very rudely with how he does it all the time anybody should be able to do it he kept mentioning how it wasn't his problem and was like "it's not my fault you can't drive" and was really just being very unnecessary for no reason and things escalated. I work in service industry and I know how it can be dealing with people but in this situation it was completely uncalled for and unwarranted. Idk he was like on a power trip or something it was really weird. I told the person helping me to leave because things were getting out of hand and as he was walking out Randell proceeded to follow him out the door like he was going to attack him. He only stopped following after him when I yelled I was going to call the police because if you were there you could see the way he followed him he was looking for a fight. I had to walk outside and find a lady to finish helping me check out.

Veronica G.  |  First Impressions 
Rating:
5.0

So convenient

Susanna T.  |  Overall Experience 
Rating:
3.0

Just don't get a unit downstairs and it's probably fine. Lesson learned for me... Whole unit of furniture and memories that had to go to the dump because of mildew, rust and rat droppings.

Joshua A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Great service at both locations and very easy to manage.

Yulivet H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen R.  |  Overall Experience 
Rating:
5.0

Kathy and her crew are the best. They were very helpful and offered good and reasonable solutions that solved any problem or request that I had. I will definitely refer people to this U-Haul location.

GARY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilbert O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lashayvia D.  |  Overall Experience 
Rating:
5.0

The staff made the whole process easy and seamless.

GARY K.  |  First Impressions 
Rating:
5.0

Excellent customer service! Very friendly!

Juan H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shannon R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAVON B.  |  Overall Experience 
Rating:
3.0

It is very difficult to get ahold of the office by phone.

KELLI S.  |  Overall Experience 
Rating:
4.0

Expensive!!

Reed S.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Manager always on site.

Jorge O.  |  Overall Experience 
Rating:
5.0

Very clean facility!

EDY F.  |  Overall Experience 
Rating:
5.0

Miss, Cathy is an excellent manager and I appreciate her customer service.

Lawrence B.  |  Overall Experience 
Rating:
5.0

Very courteous, easy to sign up on line and get keyless remote. Was much impressed

Paula R.  |  Online Move In 
Rating:
3.0

When I had to use the dumpster, I had to pay 100 USD which is an abuse.

RAUL M.  |  Overall Experience 
Rating:
5.0

I loved that bathrooms are cleaned and near me and access to different facilities in front back and so forth that was a surprisingly the best . Plus everything else was excellent.

Saul G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bret G.  |  Overall Experience 
Rating:
4.0

They charged me for an extra day after they said they were not going to - I'm very upset about this

Penny H.  |  First Impressions 
Rating:
5.0

Very clean and they had just what I needed! On top of that a refrigerated wine storage for only $14.95?! That’s perfect!

Laura P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ebony N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Securing my unit was fast and efficient. No issues while renting unit. Check out from my unit was fast. Thank you

Rhonda W.  |  Overall Experience 
Rating:
5.0

AC/Heat was never resolved

AUBREY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith J.  |  Overall Experience 
Rating:
5.0

Very friendly staff. I would highly recommend this facility

Erik O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devon O.  |  First Impressions 
Rating:
5.0

My experience with Clear Lake U Haul lasted about 15 years. During that time I did not have any major problems at all. There were even times when the staff would call me because I had left my unit unlocked so I could come and secure it. The unit was clean and I never noticed any issues with pests or rodents. I am very pleased with my experience and would recommend them to everyone!

MARY G. S.  |  Overall Experience 
Rating:
5.0

Everything was great. People were friendly and attentive and friendly.

Jodi W.  |  First Impressions 
Rating:
5.0

The manager Kathy, and her staff were like family! They were so helpful and friendly. The knowledge and skill of the maintenance guys was on point also. I had a problem with the battery draining, due to me leaving the light on and I was helped right away! Definitely a 5 Star facility!

Scott H.  |  Overall Experience 
Rating:
4.0

After storage units were empty I received a bill saying the rent was due on the storage unit and a late fee of $15 would be added on. Fortunately that never happened.

Joseph R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert t.  |  Overall Experience 
Rating:
5.0

The only problem I had was the ever escalating price, but that is just the nature of business. Otherwise the storage unit was clean and well maintained.

STEPHEN R.  |  Overall Experience 
Rating:
4.0

Did not receive help in unloading truck from trailer. But not a problem.

Joseph R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda W.  |  First Impressions 
Rating:
5.0

Out Standing service a 5 star location , always help and kind.

Christian S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocky Cameron P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaKyia S.  |  Overall Experience 
Rating:
5.0

Offered several options and quickly helped me sign up for the storage that met our needs.

CHRISTIAN M.  |  First Impressions 
Rating:
5.0

Kathy and crew are just wonderful top rate professionals and I will tell you they go above and beyond their job to make their customers happy.

Robin H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaKyia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bon Scott W.  |  First Impressions 
Rating:
5.0

So convenient and easy access. Worked well for me

Susanna T.  |  Overall Experience 
Rating:
5.0

Mrs..Herbert, the manager, was especially very pleasant and helpful.

John o.  |  Overall Experience 
Rating:
5.0

Drive-up storage was convenient and I appreciated the lights on the property after dark. This place has the best deal when it comes to insuring your goods and also has the only wine storage for miles

JOEL V.  |  Overall Experience 
Rating:
5.0

my experience was amazing.

Karesha W.  |  Overall Experience 
Rating:
5.0

Wonderful staff. Even though I had issues with key pad they were patient enough to get it fixed

Robert M.  |  Overall Experience 
Rating:
5.0

very helpful thanks.

RON B.  |  Overall Experience 
Rating:
5.0

Julie was very helpful.

Edwin B.  |  First Impressions 
Rating:
5.0

Staff was very helpful and polite

oscar l.  |  First Impressions 
Rating:
3.0

Good to see you have more people working at this location.

FRANCISCO A.  |  Overall Experience 
Rating:
5.0

Very pleased with they their assistance.. owner mrs Cathy was very nice..

Moreca T.  |  First Impressions 
Rating:
5.0

Everyone we dealt with were awesome !!

Arthur R.  |  Overall Experience 
Rating:
1.0

I have never dealt with more incompetent people in my life. No return calls from mgr, no notations left on acct, until yesterday I was still getting harassed for pmt and we vacated on 7/19

Shiela S.  |  Overall Experience 
Rating:
4.0

Kathy, so very helpful, great personality, very cheerful. Kathy H is an asset to your company. The other gentleman very sweet. Will always be a faithful customer.

Joy C.  |  First Impressions 
Rating:
4.0

Friendly staff.I may rent again in the future, when needed.

Roberto A.  |  Overall Experience 
Rating:
5.0

The staff was always very helpful. I always felt the facility was very well maintained. Clean floors, climate control was always working & carts available each time I visited my storage space.

ROBERT L.  |  Overall Experience 
Rating:
5.0

Very professional and friendly team there.

Stefan M.  |  First Impressions 
Rating:
5.0

This facility was friendly and easy to work with.The manager Kathy is awesome.

Sherry C.  |  Overall Experience 
Rating:
5.0

The agent was very helpful in providing the best storage for what I needed to store and the rates.

Taleta M.  |  First Impressions 
Rating:
5.0

Outstanding place .

IIRADA L F.  |  Overall Experience 
Rating:
5.0

Really good about helping

STEVE C.  |  Overall Experience 
Rating:
1.0

Had an absolutely terrible experience. Multiple people that are literally living in the facility bothered us every time we went to grab anything. Staff was super slow, unhelpful, and overcharged us.

Jesse S.  |  Overall Experience 
Rating:
5.0

Great! Excellent service

kristina d.  |  Overall Experience 
Rating:
5.0

Staff was great and the location was convenient.

Randal S.  |  Overall Experience 
Rating:
4.0

I moved because you are rates are to hige i was paying 89 and i found the same space for 34

Steven C.  |  Overall Experience 
Rating:
5.0

Excellent service, even advised I consider a larger unit (I selected the 5x5) and took me to view the one I initially rented and also a larger one. I hadn’t realized quite how small it was! Was quick

Ashley W.  |  First Impressions 
Rating:
5.0

Excellent customer service

Jerrard c.  |  First Impressions 
Rating:
5.0

It was a great experience. Keep up the good work.

ANNTONTTE H.  |  Overall Experience 
Rating:
5.0

I used the box it service. Delivered and picked up on time. Will recommend this service. Thank you.

Gustavo V.  |  Overall Experience 
Rating:
4.0

No issues at all.

steven B.  |  Overall Experience 
Rating:
5.0

the only thing that made me upset with U-Haul is I had burnt my gas and time going to Houston for nothing and I couldn't get in the storage that weekend because they never took the lock back off

AMBER (OnlyAmber) G.  |  Overall Experience 
Rating:
5.0

I would definitely use this company again. The portable storage container was so convenient for the home repairs that we were doing.

Janelle S.  |  Overall Experience 
Rating:
5.0

I arrived tired and the place was very busy on Sunday. They were very friendly and accommodating to my needs as I realized I needed a larger space than the one I have originally rented. I recommend!

Carmen P.  |  First Impressions 
Rating:
5.0

The manager is very friendly and professional. Really spent the time to find me the perfect size for my wine storage. Thanks!!

Carla S.  |  First Impressions 
Rating:
5.0

Very prompt and professional.

Gary M.  |  First Impressions 
Rating:
1.0

Worst experience

MIKE K.  |  Overall Experience 
Rating:
5.0

Ba

James A.  |  Overall Experience 
Rating:
5.0

good service

Imtiaz D.  |  Overall Experience 
Rating:
5.0

We never wee at the above address, but out uboxes wer delivered to our location on time. They were delivered by Carol who was very friendly, efficient, and helpful. A very good experienc.

Michael S.  |  Overall Experience 
Rating:
5.0

The staff is super friendly. I rented a Ubox and shipped from California. I ended unloading my stuff using my car with several trips back and forth. It was convenient

Ya y.  |  Overall Experience 
Rating:
5.0

Keegan was great. Thanks

Randell T.  |  First Impressions 
Rating:
5.0

The place was clean and the staff were very friendly and professional

Janet H.  |  Overall Experience 
Rating:
4.0

Very kind and professional staff. I can see improvements are being made to the property, this make me feel like my storage is in caring hands.

Kathy H.  |  First Impressions 
Rating:
5.0

Great Manager.

Ligia M.  |  Overall Experience 
Rating:
5.0

Keegan was very nice and helpful

LAURA W.  |  First Impressions 
Rating:
5.0

Busy but very efficient.

Lisa B.  |  Overall Experience 
Rating:
5.0

I’ve had several units at this location over the course of 10 years. The prices have not changed since I first rented in 2006. The staff are polite, knowledgeable, and take their jobs very seriously.

Brandon E.  |  Overall Experience 
Rating:
4.0

I did not actually visit your facility, all of my business was conducted online, on the phone, and with your delivery driver, Carol, who is hands down one of the nicest women I've ever met.

joee r.  |  Overall Experience 
Rating:
4.0

As far as ur u-box system. Will not do it again. To much stress.

Patricia G.  |  Overall Experience 
Rating:
5.0

The staff was friendly every time. They were very accommodating, and made sure to work with me when I had some issues with the Truck Share 24/7. The staff made it all very simple and stress free.

darlene o.  |  Overall Experience 
Rating:
5.0

She is an asset to your company. Always patient and pleasant. The Ubox is a great idea!

Mia O.  |  Overall Experience 
Rating:
5.0

Transporting our U Box from NY to Hou was perfect👍🏼

Claudette W.  |  Overall Experience 
Rating:
5.0

I’m very pleased and happy with their customer service also they are very helpful and understanding everything looks clean and managed very well. I will highly recommend! Thanks UHUAL

Norma O.  |  Overall Experience 
Rating:
5.0

Excellent

Patrick T.  |  Overall Experience 
Rating:
5.0

Thanks

FREDA B.  |  Overall Experience 
Rating:
5.0

Friendly helpful and fast!

Jason D.  |  Reservation 
Rating:
5.0

During the almost 2 years that I rented the office space from Thomas and his team was great! What a professional team and very considerate and friendly. the place was always so clean and well kept!

Boyd W.  |  Overall Experience 
Rating:
5.0

Thomas and Joshua are an awesome team!!!

CHERYL S.  |  Overall Experience 
Rating:
5.0

I kept this storage unit for 4 years and never had any problems. Well lit hallways and climate controlled. The building was always cool and a good temperature. Downstairs unit never flooded.

LISA M.  |  Overall Experience 
Rating:
4.0

The staff were helpful and accommodating. My disappointment was that "climate controlled" storage was not humidity controlled as advertised. My stuff was mildewed.

Judy H.  |  Overall Experience 
Rating:
1.0

My problem is not with this facility...it's with corprate ,your computer system, and your lack of response too complaints from your customers.

Carol P.  |  Overall Experience 
Rating:
4.0

U-Haul staff was great. The facility was very clean until the unit above me was rented. The occupants above managed to spill a soft drink in their unit which dripped down into my unit.

Donna H.  |  Overall Experience 
Rating:
1.0

Told I would get a refund since my card was automatically debited as I cleaned and vacated the unit. When will it be processed? Also mileage for truck rmental was 7 miles not 25, did I get credit?

Angelia H.  |  Overall Experience 
Rating:
5.0

A+

Bryan M.  |  Overall Experience 
Rating:
5.0

U-Box service went very smoothly. Exactly as advertised.

Mark D.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful! They made our move easy and enjoyable!

BRITTANY W.  |  Overall Experience 
Rating:
5.0

very helpful

Brad J.  |  Overall Experience 
Rating:
5.0

The service was excellent.

CHARLES G.  |  Overall Experience 
Rating:
5.0

They had great customer service

Damiaon R.  |  Overall Experience 
Rating:
5.0

Perfect

Brenda B.  |  Overall Experience 
Rating:
5.0

Team resolved screw-up with truck reservation.

carl g.  |  Overall Experience 
Rating:
5.0

Had a great experience with this company and would not hesitate using their services again.

jane s.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Robert M.  |  Overall Experience 
Rating:
5.0

Ms. Carol was very professional. I love her spirit. She assisted me, brought out the storage, and picked it up in a timely manner. Thank you so much

shenita s.  |  Overall Experience 
Rating:
5.0

Great experience. Friendly knowledgeable staff. Thanks, Mitch

Mitchell H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top