She was very nice & helpful
Electra R. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Collins & Green
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rachel was very nice she had the answer to every one of my questions was helpful when I went from a 5+10 to a 10/20 unit she made the transition very easy an painless every time I have to 0
Rafael V. | First ImpressionsReally nice
Terry H. | First ImpressionsRachel and the other lady were very nice.
Lori H. | First Impressionsi had had issues dropping off equipment that doesnt bother to list "will not take certain items" as we had a trailer we dropped off at another location. A uhaul rep called me saying they werent happy with me dropoing off a trailer and would probably lose it if i brought the 10ft truck there too. Safe to say i was irritated. However, this drop off location said "we dont even know if we can take it, but ill double check" and she took the truck. I was thankful for her service, and she gave me a hug. In closing, UPDATE YOUR SITES WITH PROPER DROP OFF LOCATIONS
Lindsey C.This was an easy experience thanks to the young lady that was prepared for my arrival
SHASTA P.Nothing, Rachel was very friendly and helpful. I would use this location again when needed.
Ashly F.Miss Rachel was very knowledgeable and friendly and gave me the best customer service ever I give her a + 100
Vanessa C. | First ImpressionsMrs Karen customers Services was excellent
HATTIE W M.perfect customer service
Tamera M.None
PAUL L. | First ImpressionsIt’s only average because I feel that some type of parcel refund showed be given when you don’t pay for the whole month. Thank you
Octavia F. | Overall ExperienceAll was good!!!
KENNETH G.Hello, my name is Andre Allen 248-795-4243 and myself and Keith Boyd are very upset about our experience. I was rented a box that already had a personal lock on it after having movers and everything show up to the storage that was also rented to me. I have had to take off work only to go to the office and be stormed out on and profanity used by Rachel the office manager. I am highly offended and seeking next steps!
Keith B. | First ImpressionsKaren was very professional and a very pleasant personality
Sylvia K. | First ImpressionsRachel is awesome and so was her coworker i love this location
Rayeshenna W.Rachel was so amazing, helpful and sweet!!
VAnessa T. | Overall ExperiencePerfect transaction. Best customer service.
Lisa B.The establishment was very helpful and I would definitely recommend it to family and friends.
GLENDA T.Everyone was VERY nice & helpful. They all went out of their way to help me feel comfortable & welcomed. I appreciated them so much
janyse l. | Overall ExperienceEmployees need to Verify the mileage inside the truck and what they entered into the system before charging a customer. I was basically called a liar today from the employees telling me I went 55 miles when I knew I went in between 12 & 20 miles. One employee even commented “well someone drove it since you didn't unless the truck got stolenâ€, I didn't find this funny because she was emphasizing I was not telling her the truth. Calling me a liar basically. They argued me down until I went inside the truck took a picture of the mileage myself and showed them I only went 15 miles. They Charged my card before verifying the mileage!!! Then I had to wait 20 mins extra for them to figure out how to refund me my money and charge the correct amount. They tried to charge me an extra $50!!! It was their mistake not mine and I had to verify the mileage vs the person that entered the wrong mileage. Not professional, no customer service and just tacky all over the place employees who seem lost.
LARRY H.Everything went smoothly. Ladies in the office were great. Will be using again very soon.
LISA B.Moving from the country to the city was real stressful on me but U-Haul made it very easy and convenient to move and store my belongings
DELROSE LOUISA A. | First ImpressionsAfter everything I've been going through due to the winter Sara & her crew were EXTREMELY nice, patient & helpful. Something I wasn't expecting at all. Thank you SO MUCH
janyse l. | First ImpressionsThe ladies were very knowledgeable and helpful.
Michael rhonda S. | First ImpressionsThe staff was very helpful and nice.
Chablis E. | Overall ExperienceThe manager is excellent and super helpful and informative
Kim W. | First ImpressionsThis location was the WORSE location I have ever gone too!!!! I do not plan to ever use them again!!!
BEVERLY F.Crystal was more than helpful for our process. Please send our complements on to her.
JOHN D.No complaints , great service
Dennis L.The staff was professional and polite and the van I rented was in excellent condition. This location could really do a customer service training video and help a lot of businesses elevate to the next level. Thank you and well done!!!
david M.Great customer service. Truck and office were very clean
JASMIN T.The woman who did check out is very weird - seems like she's on drugs or has mental issue. Very strange and un professionnal. I would not return here again.
Jeremy M.The Gibbs Family are going to miss Mr. & Mrs. Warren. They are great people to work with and I've enjoyed getting to know them for over 2+years. Valerie Gibbs
Valerie G. | Overall ExperienceGreat job. Espicially the Hispanic lady who works morning
STEVIE T.The staff very knowledgeable
MARIE R.Great jib keep up this amazing job y’all do I was very pleased
Sonja O. | Overall ExperienceThis location was a great experience, they eased my mind and made me smile through a hard time in my life. I am also interested in an open position they have, I'd love to be surrounded with that type of energy on a regular. This will most definitely be the go to store.
APRIL M.Rachel has taken over as the manager of this location and it looks fantastic! All of the lighting on the campus has been upgraded and it's the brightest it has been in my 6 years of renting a storage unit there. Really bright and safe! And Sara does an excellent job at the front desk, helping me transfer from a 10x20 unit to a 10x10 unit to save a bit of money. She was kind enough to give me a lock, and we moved everything that evening, completing the project. Rachel was still on the premises at 8 PM (after closing hours) and processed the closeout of my old storage unit. Rachel and Sara - great folks!
BRYAN H. | First ImpressionsRachel has taken over as the manager of this location and it looks fantastic! All of the lighting on the campus has been upgraded and it's the brightest it has been in my 6 years of renting a storage unit there. Really bright and safe! And Sara does an excellent job at the front desk. Rachel and Sara both combined for a great truck rental experience/rate.
BRYAN H.Friendly and helpful customer service from the lady at the counter. She made my first U-Haul rental experience fast and easy, I would definitely recommend this location.
Caresa T.The two ladies in the front desk they were very helpful excellent job they were working on Sunday 27 if I'm in management I'll reward them
Basim A.Everyone who works at this location is super friendly and professional. I use this Uhaul for all my needs. They make me feel like family!!!
CODY M.Excellent service! Very friendly and helpful. Will definitely rent from them again.
STEVEN EDWARD P.Transmission was going out on truck
Bryson A.The staff and entire team were always so helpful. Thank you for your kindness during trying times.
Jackie L. | Overall ExperienceVery nice and overall good place
Angela G. | First ImpressionsRachel gave me outstanding service! She was genuinely concerned about UHAUL/company customer service and went the EXTRA MILE! She gets an A+++! Thanks, Rachel!
Patricia E. | Overall ExperienceMy local Uhaul is awesome!
Andrew J. | First ImpressionsWarren and Lynda were outstanding and made this transition so easy. Thank you
Jacqueline L.Very friendly, professional....
ANGEL F.The service was excellent. I returned the equipment two hours later and they didn't charge me for that. It was excellent.
Rene K.The lady I talked to at first was difficult to communicate with. I don't know if it was my mask or my voice that was the issue or if she was having some hearing issues, but it was frustrating. The gentleman I met later was very nice and no issues communicating.
Christopher M.They need to keep their word and not steal money from paying customers and be professional.
Juwan W.Was difficult to return to a "legal" parking spot - and no number to call if there were difficulties.
Daniel C.My first visit to this location was a wonderful experience. Rachel Powell assisted me and she was so accommodating, helpful, kind and informative. I met two other women there before meeting Rachel and they to were very friendly also. They just need to continue with the great service. Thank you
Marion D.It exceeded all our expectations. Customer Service was excellent. We would rent from this location again.
Dana T.Super quick, informative, and great customer service.
Daisy T.Continue the GREAT customer service 🙂
LORETTA F.Very clean and nice place and staff always helpful
CYNTHIA N. | First ImpressionsEverything is going well so far. The process has been easy. The site staff are friendly.
Patrick G. | Online Move InThe rude csr put a time limit on my booking. You should always give more options first. Also she ask way too many questions when your younger.
Jermarlin B.The people running this location made racial comments to me about how black and white photos on Driver licenses benefit the black community because you can't discern facial features. I was extremely upset by this comment and witnessed rudeness by this employee to a customer Of color.
ANNA J.The gentleman working was pleasant and matter of fact. The lady there was just plain rude. I walked in and without even an acknowledgement or glance was dismissed and told to wait for the gentleman who had literally just walked out the door. Then moments later another customer walked in and she too was totally ignored. She then asked if she was able to reserve a truck and which the response was you'll need to wait. After waiting about 15 minutes, the gentleman entered and began assisting me. She then abrupt and rudely motioned for the young lady after making her wait. And with the way she handled the young lady, she should have just waited for the gentleman or left. The only other issue was, I didn't get the dolly requested and had to drive back in my personal vehicle to retrieve to avoid additional miles and gas.
Taihita B.Nothing! The two workers inside were incredibly helpful and really helped me with the truck and getting everything done.
Dayna M.I will NEVER patronage to this location again! A lady by the name of Lynda Walter was rude and disrespectful. I walked in with my son, and without so much of a pleasant salutation, she immediately asked why my boy wasn't wearing a mask. Really? Is this how U-Haul conducts itself with its customers? You're going to ask why my son isn't wearing a mask? Well, BY LAW, a mask is NOT required for ANY child under the age of 10. My son is 8. I told her as much. So... instead of politely responding in the affirmative, she instead responds (I'm paraphrasing) something to the tune of “of course he isn't.†Now the last time I checked, following the LAW and keeping a “safe†distance was at minimum an acceptable act. I am thoroughly disappointed with U-Haul. Totally unacceptable response from a customer service agent. If she has a problem with him not wearing a mask, then ask me to leave or maybe look up the state law and educate one self instead of assuming incorrectly and then rudely taking out your displeasure with the customer. Not to mention, this is the 3rd U-Haul I've rented this year and it was by far the worst condition. This is probably not the locations fault, but worth mentioning. She doesn't need a reprimand. But she does need to be educated on the law and proper treatment of customers, ESPECIALLY children. Totally disgusted.
Daniel A.Mobile app takes too long to check in.
Lakeisha S.Very friendly, helpful and clean at all times.
Julie H. | Overall ExperienceVery clean and very professional!
Asiah B. | Overall ExperienceEmployees were friendly, efficient, and most importantly, wearing masks and limiting the number of customers in the office.
Kathleen P.Thanks for my last minute rental.
Susie R.Both ladies working in this location are very rude. One of the ladies saw myself and another customer standing outside in the heat. She asked the other customer what they needed help with, and invited them on inside. She didn't even acknowledge me at all. Then, when I got inside, the other lady had the nastiest attitude. Granted, I apparently was supposed to drop off the truck to a different location per a text I received this morning that I didn't pay attention to because I have alot going on and I didn't notice it. But, I did let the lady know that the uhaul rep at the pick up location said any location in Arlington would be ok, and Collins was the closest to me. She was very rude. She was the older lady. She spoke very harsh and disrespectful to me. Makes me think both ladies are racists, because the other customers that were asked what they need help with and invited in were white like the two ladies. I will never visit this location again, and will let everyone I know, not to use this uhaul location. The older lady's attitude is especially horrible and disrespectful and nasty, and she should not be working with the public. And neither lady should work with the public if they can't service all customers the same regardless of their skin color.
CRYSTAL A.I requested furniture pads and I discovered that they were not put into my truck once I arrived at my location. My furniture then faced damages.
Jacob R.Staff was wonderful!
BRITNEY F.Not have Warren work the closing shift. He was extremely rude once I returned the vehicle. My gf recommended me to this location but after speaking with him, I will be seeking U-Haul services at another location.
JASMINE O.Best rental experience! Friendly, accommodating and great location!
Margaret E.NA
Gregory J.Great service
Darlene N.I don't think that's possible. Ms. Lynda at the front was awesome! So glad to get customer service as it should be!! Awesome. Even the lady that cleaned the truck we rented was fabulous. Not just he cleaning of the truck but her congeniality as well as Ms. Lynda! I can't state it enough, AWESOME.
Adrian M.Other than a rusty, rat sized hole in the back of my unit, it’s all good.
Dorothy B. | Overall ExperienceOn my visit I was assisted by Rachel, Warren, and Lynda Excellent customer service, they were all amazing Thanks for the amazing experience
Scott M.Mr. Warren was very attentive even though this office is small and super busy he made sure every customer was acknowledged and felt comfortable while they waited. And he is quite funny. 😊
Asiah B. | First ImpressionsMs. Linda, Me. Warren & Ms. Rachel are exceptionally amazing .... At a time when I needed it the most, These 3 Super Hero Essential Workers went far beyond the normal and even the “extra†mile..... I am eternally grateful for having the pleasure and privilege of meeting such authentic and generous individuals, especially at such a pressing and stressful point in life.... Kudos to you all and please, keep up the great work, because it truly matters far more than any of you probably will ever know.... Enjoy and please stay well and safe out there....
San B.The staffs were very knowledgeable and very helpful.
ISHOR D. | First ImpressionsNice people, easy process.
Brenda K. | Overall ExperienceEveryone was really nice and helpful
Karla N. | First ImpressionsGreat experience
Chris H. | Overall ExperienceI never have problems at this location thanks for all your help
Monica H. | Overall ExperienceStaff very friendly. Understanding and very polite. Manager very helpful! Thank you very much for all your help.
Maria M. | Overall ExperienceUnit was broken into, it was several months prior to me finding out about it. The way I did was by me visiting my unit and the key wouldn't open the lock.
DEREK M. | Overall ExperienceWarren and Linda Walter (on site managers) were excellent "hosts". They were helpful, knowledgeable, and accommodating. They led the charge for keeping the property clean and well maintained. They stayed on top of all security. The vehicles we rented were spotless. I think their demeanor led to a very well run operation. I can't say enough about them. We really appreciated the attention given to the property and always felt our goods were secure.
SUSAN W. | Overall ExperienceI have used this facility for many years now and have not had any issues. I have been very pleased!
GORDON L. | Overall ExperienceThe staff was very helpful.
matthew t. | First ImpressionsAlways friendly and helpful at this site !
Stacy R. | Online Move Innone
Jerry B. | Overall ExperienceWell, just overall my experience with this U-haul facility was great, easy access, clean and well maintained, and friendly, knowledgeable staff. Thanks and God bless!
Earl B. | Overall ExperienceGreat customer service
DOUGLAS S. | First ImpressionsGreat service
Sheryl W. | First ImpressionsGreat service!
Tracy H. | Overall ExperienceLinda and Warren Walter were always very polite and helpful. They always asked if we needed anything and if they could help in anyway. U-Haul runs a really good company and I have never had problems
Bill B. | Overall Experienceu-haul knows how to do it. best ever
William E. | Overall ExperienceGreat service with an awesome sense of humor!
Cynthia T. | First ImpressionsMrs. Walters has an amazing spirit and excellent customer service. She was so very helpful and uplifting. I was really having a hard dealing with my mom only having four weeks to live.
Falonda W. | First ImpressionsThe staff was friendly
Pamela H. | Overall ExperienceThank you!
Patrick G. | Overall ExperienceKeep up the great job!!
Danielle B. | First ImpressionsVery caring and helpful business owners.
jaime b. | First ImpressionsThe only issue I have is that you don't pro-rate. I had to pay for a full month even though I was moving out 2 weeks before my month was up.
Clara T. | Overall ExperienceNo comments
MARY D. | Overall ExperienceI left primarily because of the rising costs of renting the space.
William T. | Overall ExperienceThe lady was upset I camein at 6:45pm, due to an emergency situation I had to evacuate my apartment quickly and she did not make the process easy.
Jazzlyn D. | First ImpressionsExcellent customer service and clean property.
MYRNA G. | Overall ExperienceIt was a wonderful experience using this facility. The staff are very friendly, personable, and helpful. I felt certain my items in storage would be secure based on their knowledge and professionalism
Kim S. | Overall ExperienceThe gentleman was friendly ,knowledgeable and very helpful in my getting my storage unit.
Earl B. | First ImpressionsThey where very nice to me
Niketa J. | First ImpressionsGate card didn’t work because computers were broken. I was stuck with a truck full of stuff at 10pm and had to work at 5am. No one came to let me in, office was closed. Bad experience, save your time
Chavon M. | First ImpressionsThank you :) It was the best Sevice & Kindness I have had :) I am looking forward to renting from you & have already spread how great my experience was thank you Warren :) Jeannie Bower
Jeannie B. | First ImpressionsSusan at the front desk was extremely helpful, professional and courteous - Customer first mindset!
Rene A. | First ImpressionsWarren was/is the nicest gentleman encountered in U-haul experience.extremely polite, personable,knew what he was talking about,made everything a breeze.rarely find people like that anymore.
keila w. | First ImpressionsWarren and Linda are amazing ... they are very understanding, very helpful, patient, and kind. I would definitely recommend this facility
Maria D. | Overall ExperienceThe gentleman there was/is very friendly and reasonable. In all I had no problem at this place. They are very good at getting notices and warning out to you.
ANGELA J. | Overall ExperienceWarren and Lynda were very accommodating, helpful and friendly especially during a personal emergency. Actually hated to leave.
WAYNE S. | Overall ExperienceGood service
Andrew E. | First ImpressionsVery good facility and service.
Eduardo R. | Overall ExperienceStaff was great
David B. | Overall ExperienceI had a great experience... 1st I think it was Latoya who took my call and she was great...and then when I got to the location Wayne was extra helpful the green oaks and Collins location in Arlington
Rainer H. | First ImpressionsStaff is fantastic
Jon A. | Overall ExperienceIt would be more convenient if they opened at 7am on Sunday
Devon M. | Overall ExperienceThis place is great! Would recommend 100%
Maria Luginsland M. | Overall ExperienceGreat staff. Very helpful.
Adam R. | Overall ExperienceThe morning staff was friendly and courtybut if I had a question or problem later in the day they seemed to be too busy to take care of it.
Rich B. | Overall ExperienceThank you for allowing me to utilize your facility, I will tell others of your professional service and how convenient it has been for me. Thanks Gwendolyn Rachal
GWENDOLYN R. | Overall ExperienceFast and efficient.
Jalanda P. | Overall ExperienceRude staff unhelpful
Deandre G. | Overall ExperienceThe staff was not always friendly, but was helpful. Mr. Walter was always kind the other staff not so much.
CRYSTAL S. | Overall ExperienceGreat Staff... nice and clean place
Jimmy H. | Overall ExperienceI liked everything, except the price - way too expensive for me. I can use that money for other essentials.
STEVEN N. | Overall ExperienceGood facility
MATT M. | Overall ExperienceThank you.
Leah B. | Overall ExperienceYou HAVE to buy their lock per their insurance policies, which is annoying and seems like a gimmick to make them more money...
Gayle L. | Overall ExperienceThanks!
Kevin K. | Overall Experience.
Tracy S. | Overall ExperienceThe staff was very friendly and helpful.I definitely recommend renting a truck or storage from this Uhaul location.
Khalid H. | Overall ExperienceVery nice customer service.
Julie A. | Overall ExperienceVery good experience the staff made everything so easy!
Rose B. | Overall ExperienceI’ve used this facility a number of times and was always very happy with the service and the quality and the whole experience thank you!
John G. | Overall Experience