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FIDEL GCustomer Reviews for U-Haul Moving & Storage at Collins & Green
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Todo excelente
Lozano r | First ImpressionsI thank you for your business
Juan A | Overall ExperienceScott was very wonderful I appreciate him a lot...
Derrick R | First ImpressionsScott was an amazing helpful person. He went above and beyond. I will return if needed.
Stacy H | Overall ExperienceThe manager and staff are very helpful and friendly. They communicate quickly whenever I have questions or need help.
Haley E | Overall ExperienceOf course the worst part is the prices are so high to store and the Add-on insurance. There was an incredible amount of rodent dropping and urine stains on everything but surprisingly no nest or damage to the upholstery..
STEPHEN B | Overall ExperienceYou need pest control to come out there other than that great experience
Danielle H | Overall ExperienceHelped navigate a stressful move.
brianna g | First ImpressionsMan i love you Haul. What a deal you gave me I'm a loyal person, and U Haul is stamped in my heart Thankyou.
guy c | First ImpressionsThis location staff was helpful just too far away from my house and I had to move
eric h | Overall ExperienceMr. Scott very courteous, professional and takes care of customer like he took care of me. I really appreciated Mr. Scott and thank you. J.R.
JEANNETTE RFind a way to remove Dope smoke smell from vehicles. Wdre it not for the fact tgat I was in a pinch I would have used another location...
DARRELL W10 pm closing was an issue
Dan T | Overall ExperienceClosed on Sunday's, now everything went great.the pick up wasn't long. They help with the change in storage size.
James A | First ImpressionsThank you Scott for all your help and attention to greatness running this place.
Jorge R | Overall ExperienceThe clerk did not explain how much I would be charged.
WAUNESHA SThe pick up and drop off service was quick and smooth. I was in a hurry and fortunately the gentleman was fast and got my truck ready to go!
MIRIAM CHad my personal belongings here for over 6 months. 2 different storages were rented. 2nd was on a short notice and they made it happen, also took care of my moving out process during the holidays. Never had a serious issue and if there was it was resolved the same day. Team is very communicative & super helpful! Would definitely use them again & again and again. I HIGHLY recommend!!
DIANA T | Overall ExperienceAgent was professional and personable.
DYLAN JThe Blk guy with dreads could be a lil more friendly with his voice he’s nice but he just comes off not pleasant but he is
KARA SWe rented an 8’ pick up truck a week prior and was told this location which is in the next city over would have it and they didn’t. We picked up the 10’ truck and on our way to our destination the passenger side mirror starting spinning . We had to drive with the passenger side window down and hold the window in place. Roadside came to our storage and fixed the mirror . If the trucks are inspected and cleaned at drop off or before the next rental , why wasn’t the broken mirror detected ?
Caprice ASorry I had to leave!!
THERESA M | Overall ExperienceThis is my preferred location. Easily accessible and the staff is always helpful.
Katrina WCourteous
JEFFERY BI feel that the help at this location was below what I would have what I would have anticipated what I would have thought would have expected from a Uhaul. When walking in I feel that when I came in the employees did not seem real helpful. They were doing the bare minimum. Even when returning the vehicle did not feel like they were going to check the van in before I was leaving. I had to ask for them to check the van so I could get the remainder returned back to me that I did not use for the mileage. I just expected more I guess. I thought that they would even walk around the vehicle before I left to start with before I left, as well as when I came back.
KIMBERLY Ythe truck is excellent condition and the service are reliable if meet the requirement you good to go..
STEPHEN OGas level was incorrect and needed adjustment. At turn in they say it was not adjusted
DONALD FThe Ceiling has water damage & was falling in
Selena C | Overall ExperienceThis location is shady shady! My storage was broken into. I was robbed out of a lot. And in my opinion do your own research it was a Inside job.
Rhonda H | Overall ExperienceVaish was great help. Young man deserves a raise
DIPENDRA BVery helpful , patient and understanding
Deondre H | Overall ExperienceN/A
CHARLENE SAssociate was polite and cordial
CALVIN PThe truck is on its last leg I wouldn’t recommend letting anyone else use it ! The transmission is going out and was the truck was shaking very bad while sitting at the red lights
Elizabeth MThis truck was so damaged! One head light very nasty on the inside. I had to put a bath towel on my seats it stinks. The attenden was very rude. I was charged an extra $54.00 on my card. This whole experience was horrible from the start to the finishing 😪 I'm never going back to the one on Collins near the Tom thumb again!!
CHRYSANTHEMUM PHave rented a unit twice and all good experiences. Staff very friendly and most of all helpful!
LINDA B | Overall ExperienceMr. Scott and his staff are second to none!!!! I will always remember their extra mile client service and recommend this specific location!!!! Please, keep up the great work that you do, because it truly matters far more than you might ever come to know!!!
SAN B | Overall ExperienceThe battery struggled to start the engine after a few cranks, might need work on that
Chacity JScott Miller was courteous, professional and efficient. A valuable resource - give him raise!
Chris M | First ImpressionsThe reason for this I had to broke into my unit it was jammed and I was told I would get a free day for my inconvenience of not being able to empty my truck I’m very upset you guys charged my card
Angelo R | Online Move InThe BEST storage facility hands down!! They have very nice employees that are always going above and beyond to assist you.
Sequuoia O | Overall ExperienceExcellent staff
Daniel C | Overall ExperienceSmooth process. Will definitely come back
CRESHAE JThe truck was clean. the process was quick. The price was reasonable. I would come back.
VINCENT TI just want to give a HUMONGOUS THANK YOU TO Scott Miller!!!! Without him, i don’t know how I’d still have my furniture for this long for over 2 years!! Truly appreciate you Scott and your team at the N Collins location! Thank you!
Jaquan H | Overall ExperienceFantastic customer service. I was in and out and it wasn’t a hassle. Thank you!
ARSLEN AN/a
Espeshele H | Overall ExperienceNothing to improve… Excellent and friendly customer service! Truck was great!
APRIL CI must say that I've had to rent trucks many times over the course of my life and this was the absolute first time that upon pickup the truck was very clean and well maintained (with the exception of it being "a brand new truck / van"!!!!! I was so pleasantly surprised and grateful!!! Thank-you to Scott, Chelsea and Vash for being people of great excellence, authenticity and character who actually consistently and seemingly effortlessly take pride in your work and most importantly, in BEING the type of people you are!!!!! Please, keep up the amazing work you do, because it truly matters far more than you might ever come to know 🙏🏾🕊️🌈👑!!!! Thank-you so much for everything!!!! Merry Christmas 🎄🎁 and Happy New Year to you and yours 🙏🏾🕊️🌈👑!!!!!
SANTOSHA BScott and all the other staff members were very helpful. Charles was also a great help! I will definitely recommend this U-Haul location! Thanks
BELINDA A | Overall ExperienceExcellent storage facility
Daniel C | Online Move InNothing to improve! Very professional staff. I was greeted immediately while they were with other customers. And got to me right away. I will definitely recommend this location. Keep up the GREAT work.
KAREN SAwesome service
ASHLEY BThis is the 2nd time I use this storage place will recommend great service
rashon j | Overall ExperienceThanks to Scott Miller for making it all possible. Extremely knowledgeable, courteous, and an overall great person.
WENDELL C | Overall ExperienceThe storage facility was very secure and safe. It’s also very clean and I have never seen any type of rodent or rodent droppings in the whole storage facility.
GLENN L | Overall ExperienceThe young gentleman that assisted me was professional and amazing
Paula MThe folks at this location are great to work with! Always easy to get in touch with and the facility is clean and secure. I’m a happy customer there for the past 3 years. Great service!
Robert S | Overall ExperienceParking is horrible . There was never any parking when visiting our storage unit. There was always U-Haul trucks parked in all the spots for loading and unloading. Staff was unfriendly and unhelpful when asked questions. There was only 1 flat cart available to use. It seemed very unsafe no matter what time of day you went to storage until.
Frank G | Overall ExperienceThe issue of U-Haul apps authorization of transactions is a major problem. When web apps access isn’t available in the location. Had go away from location to access website to allow transactions to continue. Website issues with reservations errors.
Mark TExperience was very good, office personnel was always friendly and professional. Move out process was simple.
Cecily R | Overall ExperienceMake sure they dont waste time at wrong location given to them i was original sent ne green oaks and collins stood there 30 minutes to find out that location was closed and they were at location across the street.
FREDA Wthe truck reeked of cigarettes. I have asthma and was not able blow the AC even though it was hot outside due to the ventilation system and the cigarette smoke lingering in the entire unit. No smoking in U-Hauls should be a rule implemented just as it is for rental cars/trucks. This is a suggestion seeing that non smokers also have to use these same vehicles.
SHAQUICE BVery good people and very clean
Henry S | Overall ExperienceBeen a customer few times, I feel safe and happy to deal with a real professionals I will always talk to friends & family about my experience as a U-Haul clients
Pamela B | First ImpressionsPerfect transaction. Friendly and personable, a welcoming environment.
TORIN JThank you.
SUSAN B | Overall ExperienceThe office was closed during most of our move in and move out experiences, so we didn't have access to a bathroom. The flatbed investiture was slim and hard to track down. Check in was great though. Very friendly staff, not quite as helpful at checkout though.
Trina M | Overall ExperienceAwesome
Brian E | Overall ExperienceRude employees. Facility needs to be shut down!!
LYNN ANothing. The process was seamless and easy. The truck is aging with 120k miles, but worked fine.
SCOTT PScott is just great
Pauline TThe UHaul facility that we used was wonderful. Our belongings were stored there for 10 years without any issues. Personnel were always very helpful & we would definitely use this location again & recommend them to our family & friends.
JANICE A | Overall ExperienceScott was great! Friendly and clear with instructions.
Richard BTruck was clean but too old, speed not equipped for highway driving (60 - 65 mph). Driver side mirror not steady, it moved while driving upstructing the driver's view of upcoming vehicles.
Erlena BThe faculty are phenomenal. They were super helpful and friendly. The unit is nice and climate control and lighting work well in my unit. I was sad that we were not given usage of a dolly, so we had to go rent one from Home Depot since the office was closed and we couldn't rent one and none were offered. The flat cat was nice, but a dolly is necessary for some things. And after hours of unloading, I was sad to see there was not a restroom available outside of the office, just a bit uncomfortable on move in and move out days.
Trina M | First ImpressionsManager was great just keep up the good job
Herlinda RThank You
Renata D | First ImpressionsScott Miller has great customer service and very helpful. Ten Stars!!!!
Demetria H | Online Move InScott demonstrated excellent customer service. He was extremely accommodating and polite during my time at the site. I sincerely appreciated his gentle attitude during our phone conversations and during my move out period,
CHERYL C | Overall ExperienceGreat place to store your goods for short or long period of time!!
BURDER O | Overall ExperienceGood service
Azana MI have been using this facility off and on for 20 years. While ownership/management has changed a few times, it has always been well managed and maintained. Scott and his staff (May 2024) have been extremely helpful and accomodating while I finished the clean out of my storage space at this facility. Memorial Day and weather created a bit of a delay for me and they were very understanding and allowed me to finish in good weather without hassle. Another great thing about this location is the staff normally answering the phone themselves so problems or questions can be addressed quickly and efficiently. If the call goes to the call center, Scott even called me back a few minutes later when he saw a missed call. That's great customer service! The facility is clean and well maintained. When I need U-Haul services again in the future, I'll definitely reach out to this location again. RL
NOBLE A | Overall ExperienceEverything was great today:)
Tyrina HGet an alignment
Tineshia Rprice could be more affordable.
Ernestine SRepresentative that gave us the keys did not really look like he was happy to help us
Kelvin CGreat experience!!
Isbell TI lost a lot of my stuff so to mice
Geneva S | Overall ExperienceMuy bien gracias
jormam yI was ask to drop my trailer off at this location by customer service but later got a call that it was not the right location and wanted to charge me 200 to move it to another location. Which I protested.
Luther WScott and crew were amazing!!
Cyrus G | Overall ExperienceGood service
Albert J | Online Move InThank you Scott and UHaul
DeShayla H | Overall ExperienceScott was very helpful.
TAJUANA M | First ImpressionsThank you all so much
BRONZE H | Overall ExperienceI have rats and or mice in storage, they need more mitigation for this. Other than that I would like later access and lighting in unit would be appropriate. The customer service is great and the property itself is pretty clean. My unit is overpriced in my opinion for no lights and little rodent control.
Lynna S | First ImpressionsThis is the second time I have used them. I returned since I had such a good experience last. Well run operation.
rod j | First ImpressionsRodents ate through multiple boxes(plastic containers)/box springs and mattress for my King Size Bed/they use some knock off rodent repellent that only makes them more efficient wouldn’t recommend to anyone Scott facility manager is gross and nasty and very very rude😁
Estelle P | Overall ExperienceScott was helpful and kind. He showed compassion and even assisted with my storage lock up. Salute to you sir.
DeShayla H | First ImpressionsMy first time using a storage and it was a pleasure doing business with you. Every one was so kind and helpful. Thank you all so much.
DARLENE M | Overall Experiencewish it was 24/7 access , but other than that everything was excellent. Hope i get a prorated credit back for moving out early.
clarence n | Overall ExperienceThey worked with me very well. Communication was on point.
angel r | Overall ExperienceUnit was infested with rats got to my new apartament and brought rats
Miria D | Overall ExperienceRats destroyed all my belongings and I purchased a inside unit to avoid any damage!
BRIANA B | Overall ExperienceGreat customer service 👍
Candace M | Overall ExperienceI was very disappointed that the size guide on the units were inaccurate. I rented a space that said it would suffice for a 2-3 bedroom apartment. I came from a 2 bedroom apartment and some belongings couldn't even fit. And what did was packed tight to the door. That for $200 a month?!? DISAPPOINTED
Sonja H | First ImpressionsI love this property and the staff! Property was clean. They are VERY understanding, patient and respectful! HIGHLY RECOMMEND
Kvondra G | Overall ExperienceFriendly Helpful and had all the packaging items we needed
Hope H | Overall ExperienceVery easy to work with!
Benjamin A | Overall ExperienceScott the mgr. I believe that's his name. He was the best! He resolve the confusion that was misleading for us from other people. After traveling five states moving we were exalted! He made our Day!
DARLENE M | First ImpressionsYou guys should really do something about the rats and mice
Eric C | Overall ExperienceRachel the manager was not professional and kept going back on her word
Cameron H | Overall ExperienceThe lady at the front desk wasn’t very friendly. She needs to work on better customer service
mariah r | Online Move InEverything went well I just think that the size that was offered to me after I stated what I was storing is too small but we made it work
Shanel W | Online Move InStaff was incredibly nice
Harley N | Overall ExperienceWill definitely use again if where I move has a storage facility! :)
James C | Overall ExperienceManager was amazing!
Ronald B | Overall ExperienceEveryone was polite and courteous and yes I would tell my friends about to experience.
Darrell C | Overall ExperienceStaff pleasant Facility very well maintained
Vancy B | Overall ExperienceThe calls when I was late were relentless and annoying.
Larry P | Overall ExperienceI wish all storage companies had the same care and compassion for those of us who serve our country and to those whom have been affected by a natural disaster internationally. I traveled the majority of the time that my belongings were at your property, and I never had concerns about the welfare of the conditions at your site. However, I was a little upset on moving day to see so many roaches. Babies at that. Therefore, I was unable to sort through my stuff in the comfort of my home. I know these things can happen, but I still wouldn't give you a bad review. Your staff has always been pleasant and helpful. Thank you for the four years of security. I'm grateful.
Melissa C | Overall ExperienceSupportive staff and ensured I received what I needed.
MARY B | Overall ExperienceEverything on the outside was great. But unit one has a leak when it rains..all of my clothing got damaged wet and destroyed with mildew
Shawna s | Overall ExperienceRachel is phenomenal. This move was tough for me and she assisted me fast and with ease. Provided my with information about my contract I didn’t know about… her interaction and word of encourage meant means more than her customer service skills. Her facility was very clean.. Scott and the other young man was very respectful. I’d recommend this location over any other.
Sharithea E | First ImpressionsThank you for your help
Mischelle R | Overall ExperienceN/A
JUSTIN N | First ImpressionsStaff was very helpful A positive experience
Todd L | Overall ExperienceN/A
Bonus U | First ImpressionsRachel the General Manager was extremely helpful and provided caring and personalize service getting me a ground floor unit due to back issues. She was very pleasant and as helpful one could ask for. This location and facility is a great choice with great access to both Fort Worth Dallas region.
Mark H | Overall ExperienceTim went above and beyond to make sure I was taken care of.
Austyn S | First ImpressionsThe general manager Rachel Powell is very rude and wasn’t helpful at all!!! I actually had to call another Uhaul for procedures to moving out. She told me I didn’t need a close out paper and they don’t do the walk around during move out. I work in customer service and I would never treat a customer this way!
latonya w | Overall ExperienceVery nice people to work with. We highly recommend them.
Steven G | Overall ExperienceSome how rodents got into the storage. There needs to be a way this can be prevented
Jeremiah M | Overall ExperienceRachel was very friendly & helpful over & beyond.
janyse l | Overall ExperienceYour storage is a great safe place to store supplies
Kelvin T | Overall ExperienceRachel Powell is fantastic! She is always responsive, professional, friendly, and truly cares about the needs of the unit renters. She is a credit to, and a great asset of, UHaul!
Daniel F | Overall ExperienceRachel and Charles are great
Keelen B | Overall ExperienceRachel Powell has really improved this U-Haul storage facility. I spent about 8 years here and it's in the best shape it has ever been in since she took over. Great customer service from Rachel and the staff, great storage facility. Highly recommended!
BRYAN H | Overall ExperienceSi en algún momento tuviera q volver a alquilar los voy a volver a elegir
Osvaldo L | Overall ExperienceVery good customer service to everyone that work with me including he manager I will recommend anyone to go here thanks for the Excellent work great job teamwork make the dream work
Valentina M | Overall ExperienceBest in Texas!
Stephen G | Overall ExperienceHeld unit for over a decade. Friendly staff was always accommodating.
JUSTIN H | Overall ExperienceGreat location, great staff. I have to say that I’m impressed with their service. I forgot To inform the office that I had moved out and left the unit with no lock; as they walked throughout the property they noticed the unit had no lock and immediately called me to confirm. Out of all the units they have to attend to, how did they notice I had removed my belongings? That’s great customer service and for that I recommend them (attention to details).
Paola V | Overall ExperienceThe problems: 1st I had was when we were moving out the switch my request for a van to a 10 truck. So, when I got I was very upset. I had to rush to another location in the next city such a waste of my time and money. 2nd I went to the office during the hours and request to have access to my unit after hours. Which I was told by the man at the desk I would; because Texas heat during the day is unbearable. I explained to him that we would be move late at night into the early morning. We took one load and came back and were locked out. Wasting our time, one night of moving lost then we had to pay for another 24 hours
Sarah W | Overall ExperienceI really appreciate Rachel her helping me out she was very friendly and patient I do recommend you
Valentina M | First ImpressionsWe opened our unit in 2008. Staff and facility have always been top notch. Unit was secure, well maintained and climate controlled. We stored family antiques and they look as good as they did 14 years ago. Sorry to go, but it was time! Thanks for everything!
PATRICIA S | Overall ExperienceThe storage unit I reserved was not available which force me to change location!
bill m | Overall ExperienceI reserved a climate control unit a month in advance. When I arrived to move in I was told there were no unit’s available! I was not notified in advance of this?? If I would had some type of notice of no units available, I would had looked elsewhere! This is not good business practices and the on site person in charge didn’t seem to care and said it happens all the time! I Will not be using UHaul for storage in the future!
bill m | First ImpressionsWas a very professional and nice management people. I been very happy and I will recommender to any body to use them services
Pamela B | Overall ExperienceVery clean and very good service. I will highly recommend this Uhall . Thank you so very much.
carol c | Overall ExperienceMy brother had a stroke in May and we had to move him out of his apartment. I live in Arkansas and trying to coordinate a moving company and storage facility from here was frustrating but the lady that I spoke with at this facility was very helpful and efficient when I was having trouble with the rental paperwork while the movers were on your site waiting to move in. She got the rest of the formalities done quickly and they were able to get in and move my brother’s things in. We moved everything out Sunday (July 17th) because we can’t afford to keep it stored. We brought his things back to Arkansas. We were a let to get everything but one item, his tv stand, into the Uhaul and our trucks. We apologize for having to leave it there, but we had no where to put it. We highly recommend this facility. I never met one employee face to face but we appreciate all of your help. I know I spoke to a man name Scott at one time and he was helpful. Thank you!
Trish C | Overall ExperienceIt was okay until a lady there told my daughter that I was nasty to her. That was not the case I called and spoke with a man on Saturday and was told if I got all my stuff out on Sunday he could prorate since I was only 3 days past due. The lady tried to get my daughter to pay full month so I called and was told they don't prorate and just expressed what the previous person told me.
GENERA M | Overall ExperienceHad difficulty reaching facility directly.
Noah J | Overall ExperienceVery good experience. No issues. Rachel was excellent!
Tony S | Overall ExperienceI love the people that are running the place very intuitive and very helpful. They keep security at an all-time high.I really appreciate that it makes me feel comfortable being there and having my items stored there
Kim W | Overall ExperienceNice and neat place and friendly and kind workers and Manager.
Afram M | First ImpressionsScott was so accommodating and helpful. Easy check in.
AMY C | First ImpressionsThe manager, Rachel, was a godsend. She was extremely helpful and went above expectations to help my family and to ensure we were satisfied with our move. I highly recommend this facility and appreciate Rachel for all that she did to assist and make our move smooth and convenient. I am beyond satisfied.
Latrista M | First ImpressionsRachael was really sweet and helpful
Shirronda W | First ImpressionsRachel is amazing and her staff’s customer service was excellent. You can tell each member was well trained and supportive of each other and patrons. Very helpful and I would use their service again in the future if I need to. I am very appreciative of the help and service I received with Rachel and Uhaul on Green Oaks in Arlington.
Joshua L | Overall ExperienceService was above excellent....
danny s | First ImpressionsVery helpful team of individuals who care !
Laroy C | First ImpressionsCustomer service is rare but this location didn’t lack! Very kind, informative and understanding
Kimberly L | First ImpressionsI really appreciate you guy's trough out the years and months that I've been doing business with you and I strongly would recommend your facility to any of my friends thank you guys
Ronald J | Overall ExperienceHad issues from the beginning. Reserved everything online and then they didn’t have anything ready when we got there. The guy told us he was only going to put a hold on the card for exactly what the uhaul was supposed to be which was $42 and change, the hold was for $100 and I’ve used uhaul a bunch of times so I know that isn’t right. Then we got a storage unit and that was a mess as well. Just over all not a good experience. The employees were super friendly but it almost seemed like they didn’t know what they were doing until we dealt with the corporate lady.
Gabriella P | First ImpressionsThe staff are very courteous. We had a great experience! Thank you!
Jordan B | Overall ExperienceRachel and her team always give me AAA+++ customer service and their facilities are top notch clean. I am a very happy lifetime customer.
Robert S | First ImpressionsNo complaints.
PHILLIP M | Overall ExperienceStaff are friendly and very polite it is a joy to have such service.
Ryan B | First ImpressionsI had several issues with this storage. The cut the lock off my unit without my permission. They did not notify me they had made an error until I went to my unit and inquired why my key didn’t work. After that is when they informed me. In addition for several months they continued to call me asking If I had moved out because they had my information recorded incorrectly in the system. I do not trust this facility and would not recommend it to my friends.
Laura G | Overall ExperienceEverything was well done. Helpful staff, always available. Not one complaint.
HAROLD R | Overall ExperienceThe two ladies who work there are the best you have. They go beyond and above there duties. Very friendly and understanding and caring. Don't ever let them go there the reason I had a unit there. I appreciate there hard work.
BETTY S | Overall ExperienceRachel was extremely helpful throughout this process. I’ve never rented a storage unit before and she was able to answer all my questions. I left knowing I choose the right place to keep my items safe and secure.
Claire R | First ImpressionsThey made out move as stress free as possible. Kind, great customer service, clean, secure facility.
Andrew D | Overall ExperienceVery good
RUNGER L | Overall ExperienceRachel and the staff were very friendly, professional, and accommodating.
Errol W | Overall ExperienceRachel Powell was excellent and her assistance In helping me to set up my storage unit at the Arlington facility was invaluable. Please make sure that you commend her for her customer service.
Robert D | First ImpressionsIt was convenient, easy to locate and get moved in to and the customer service was second to none. Would highly recommend.
Andrew D | First ImpressionsI'm not sure of the ladies names that were there on 10/8 but they were both phenomenal. They really went above and beyond.
Harley N | First ImpressionsHad an issue upon checkin that our reserved 10x20 climate controlled unit was not available but we’re accommodated in two 10x10 units for now one of which is climate controlled.
Jim C | First ImpressionsThe staff are very considerate and the facilities are well maintained.
SHAKUR S | First ImpressionsRachel is so friendly and helpful!!! She went above and beyond to help us out!!
Penny L | Overall ExperienceStaff is very funny and a pleasure to work with!!!
Errol W | First ImpressionsNew management terrific!! I highly recommend!
John G | Overall ExperienceReally great and helpful staff !
Keaton H | Overall ExperienceNice place clean and the employees very good
Salvador P | Overall ExperienceKaren was an angela Rachel very friendly and understandable I give Karen five stars with her pleasant personality and her quick thinking ways on how to approach costumer needs my over all experience was a 10 when it comes to taking care of the customer solution and recommendations at this U-Haul facility
yolanda m | First ImpressionsThe staff was very helpful we needed to upgrade our storage size and they made it happen no questions asked.
Jamie D | First ImpressionsThe customer service that the GM, Rachel gave us was over and beyond what she had to do. Several issues my husband and I were struggling over she was right there to show us how we could make it work. I definitely will pass the word along to family and friends!
karen m | Overall ExperienceWill definitely use this place again
Eric P | First ImpressionsI reserved a 10x20 online at another location and they told me they did not have any available. He set me up with another facility and stated they had one. I get there they do not have one so now I am stuck paying for 2 10x10 units. I will never rent from Uhaul again once I close out the storage.
Trenna W | First ImpressionsFacility is clean and has wide roads for big trucks. The owner, Karen, is great to work with; however, there is a weekend insite Manager that treated me very poorly to the point of yelling at me but maybe she was having a bad day. I don't know but it's not a way to treat people.
Jacob M | Overall ExperienceNice place
Salvador P | First ImpressionsEveryone was friendly and courteous and extremely helpful when needed.
TONI W | Overall ExperienceStaff is very friendly and explained everything. Very helpful. Truck and storage was very clean and maintained.
WANDA W | First ImpressionsThe manager is the nicest person I have ever rented from. She was very efficient and helped me get my sick neighbors stuff in a suitable unit and really cares about her customers. She is a asset to U Haul! I give her 20 Stars !
Tammy B | First ImpressionsRachel did a great job and was very professional.
Jon L | Overall ExperienceStaff was friendly and helpful
SHARON M | First ImpressionsThanks for everything
Anthony F | Overall ExperienceGloria was awesome! Great asset to the company!
LAURA W | Overall ExperienceLost my original reservation. Finally got it solved.
joan s | First ImpressionsHad an issue getting to my unit because other Tennant where blocking the driveway after hours and they didn’t move
Lina S | First ImpressionsThe staff is very friendly and helpful.
Ricky B | First ImpressionsShe was very nice & helpful
Electra R | First ImpressionsRachel was very nice she had the answer to every one of my questions was helpful when I went from a 5+10 to a 10/20 unit she made the transition very easy an painless every time I have to 0
Rafael V | First ImpressionsReally nice
Terry H | First ImpressionsRachel and the other lady were very nice.
Lori H | First ImpressionsMiss Rachel was very knowledgeable and friendly and gave me the best customer service ever I give her a + 100
Vanessa C | First ImpressionsNone
PAUL L | First ImpressionsIt’s only average because I feel that some type of parcel refund showed be given when you don’t pay for the whole month. Thank you
Octavia F | Overall ExperienceHello, my name is Andre Allen 248-795-4243 and myself and Keith Boyd are very upset about our experience. I was rented a box that already had a personal lock on it after having movers and everything show up to the storage that was also rented to me. I have had to take off work only to go to the office and be stormed out on and profanity used by Rachel the office manager. I am highly offended and seeking next steps!
Keith B | First ImpressionsKaren was very professional and a very pleasant personality
Sylvia K | First ImpressionsRachel was so amazing, helpful and sweet!!
Vanessa T | Overall ExperienceEveryone was VERY nice & helpful. They all went out of their way to help me feel comfortable & welcomed. I appreciated them so much
janyse l | Overall ExperienceMoving from the country to the city was real stressful on me but U-Haul made it very easy and convenient to move and store my belongings
Abdulmalik B | First ImpressionsAfter everything I've been going through due to the winter Sara & her crew were EXTREMELY nice, patient & helpful. Something I wasn't expecting at all. Thank you SO MUCH
janyse l | First ImpressionsThe ladies were very knowledgeable and helpful.
Michael r | First ImpressionsThe staff was very helpful and nice.
Chablis E | Overall ExperienceThe manager is excellent and super helpful and informative
Kim W | First ImpressionsThe Gibbs Family are going to miss Mr. & Mrs. Warren. They are great people to work with and I've enjoyed getting to know them for over 2+years. Valerie Gibbs
Valerie G | Overall ExperienceGreat jib keep up this amazing job y’all do I was very pleased
Sonja O | Overall ExperienceRachel has taken over as the manager of this location and it looks fantastic! All of the lighting on the campus has been upgraded and it's the brightest it has been in my 6 years of renting a storage unit there. Really bright and safe! And Sara does an excellent job at the front desk, helping me transfer from a 10x20 unit to a 10x10 unit to save a bit of money. She was kind enough to give me a lock, and we moved everything that evening, completing the project. Rachel was still on the premises at 8 PM (after closing hours) and processed the closeout of my old storage unit. Rachel and Sara - great folks!
BRYAN H | First ImpressionsThe staff and entire team were always so helpful. Thank you for your kindness during trying times.
Jackie L | Overall ExperienceVery nice and overall good place
Angela G | First ImpressionsRachel gave me outstanding service! She was genuinely concerned about UHAUL/company customer service and went the EXTRA MILE! She gets an A+++! Thanks, Rachel!
Patricia E | Overall ExperienceMy local Uhaul is awesome!
Andrew J | First ImpressionsVery clean and nice place and staff always helpful
CYNTHIA N | First ImpressionsEverything is going well so far. The process has been easy. The site staff are friendly.
Patrick G | Online Move InVery friendly, helpful and clean at all times.
Julie H | Overall ExperienceVery clean and very professional!
Asiah B | Overall ExperienceOther than a rusty, rat sized hole in the back of my unit, it’s all good.
Dorothy B | Overall ExperienceMr. Warren was very attentive even though this office is small and super busy he made sure every customer was acknowledged and felt comfortable while they waited. And he is quite funny. 😊
Asiah B | First ImpressionsThe staffs were very knowledgeable and very helpful.
ISHOR D | First ImpressionsNice people, easy process.
Brenda K | Overall ExperienceEveryone was really nice and helpful
Karla N | First ImpressionsGreat experience
Chris H | Overall ExperienceI never have problems at this location thanks for all your help
Monica H | Overall ExperienceStaff very friendly. Understanding and very polite. Manager very helpful! Thank you very much for all your help.
Maria M | Overall ExperienceUnit was broken into, it was several months prior to me finding out about it. The way I did was by me visiting my unit and the key wouldn't open the lock.
DEREK M | Overall ExperienceWarren and Linda Walter (on site managers) were excellent "hosts". They were helpful, knowledgeable, and accommodating. They led the charge for keeping the property clean and well maintained. They stayed on top of all security. The vehicles we rented were spotless. I think their demeanor led to a very well run operation. I can't say enough about them. We really appreciated the attention given to the property and always felt our goods were secure.
SUSAN W | Overall ExperienceI have used this facility for many years now and have not had any issues. I have been very pleased!
GORDON L | Overall ExperienceThe staff was very helpful.
matthew t | First ImpressionsAlways friendly and helpful at this site !
Stacy R | Online Move Innone
Jerry B | Overall ExperienceWell, just overall my experience with this U-haul facility was great, easy access, clean and well maintained, and friendly, knowledgeable staff. Thanks and God bless!
Earl B | Overall ExperienceGreat customer service
DOUGLAS S | First ImpressionsGreat service
Sheryl W | First ImpressionsGreat service!
Tracy H | Overall ExperienceLinda and Warren Walter were always very polite and helpful. They always asked if we needed anything and if they could help in anyway. U-Haul runs a really good company and I have never had problems
Bill B | Overall Experienceu-haul knows how to do it. best ever
William E | Overall ExperienceGreat service with an awesome sense of humor!
Cynthia T | First ImpressionsMrs. Walters has an amazing spirit and excellent customer service. She was so very helpful and uplifting. I was really having a hard dealing with my mom only having four weeks to live.
Falonda W | First ImpressionsThe staff was friendly
Pamela H | Overall ExperienceThank you!
Patrick G | Overall ExperienceKeep up the great job!!
Danielle B | First ImpressionsVery caring and helpful business owners.
jaime b | First ImpressionsThe only issue I have is that you don't pro-rate. I had to pay for a full month even though I was moving out 2 weeks before my month was up.
Clara T | Overall ExperienceNo comments
MARY D | Overall ExperienceI left primarily because of the rising costs of renting the space.
William T | Overall ExperienceThe lady was upset I camein at 6:45pm, due to an emergency situation I had to evacuate my apartment quickly and she did not make the process easy.
Jazzlyn D | First ImpressionsExcellent customer service and clean property.
MYRNA G | Overall ExperienceIt was a wonderful experience using this facility. The staff are very friendly, personable, and helpful. I felt certain my items in storage would be secure based on their knowledge and professionalism
Kim S | Overall ExperienceThe gentleman was friendly ,knowledgeable and very helpful in my getting my storage unit.
Earl B | First ImpressionsThey where very nice to me
Niketa J | First ImpressionsGate card didn’t work because computers were broken. I was stuck with a truck full of stuff at 10pm and had to work at 5am. No one came to let me in, office was closed. Bad experience, save your time
Chavon M | First ImpressionsThank you :) It was the best Sevice & Kindness I have had :) I am looking forward to renting from you & have already spread how great my experience was thank you Warren :) Jeannie Bower
Jeannie B | First ImpressionsSusan at the front desk was extremely helpful, professional and courteous - Customer first mindset!
Rene A | First ImpressionsWarren was/is the nicest gentleman encountered in U-haul experience.extremely polite, personable,knew what he was talking about,made everything a breeze.rarely find people like that anymore.
keila w | First ImpressionsWarren and Linda are amazing ... they are very understanding, very helpful, patient, and kind. I would definitely recommend this facility
Maria D | Overall ExperienceThe gentleman there was/is very friendly and reasonable. In all I had no problem at this place. They are very good at getting notices and warning out to you.
ANGELA J | Overall ExperienceWarren and Lynda were very accommodating, helpful and friendly especially during a personal emergency. Actually hated to leave.
WAYNE S | Overall ExperienceGood service
Andrew E | First ImpressionsVery good facility and service.
Eduardo R | Overall ExperienceStaff was great
David B | Overall ExperienceI had a great experience... 1st I think it was Latoya who took my call and she was great...and then when I got to the location Wayne was extra helpful the green oaks and Collins location in Arlington
Rainer H | First ImpressionsStaff is fantastic
Jon A | Overall ExperienceIt would be more convenient if they opened at 7am on Sunday
Devon M | Overall ExperienceThis place is great! Would recommend 100%
Maria L | Overall ExperienceGreat staff. Very helpful.
Adam R | Overall ExperienceThe morning staff was friendly and courtybut if I had a question or problem later in the day they seemed to be too busy to take care of it.
Rich B | Overall ExperienceThank you for allowing me to utilize your facility, I will tell others of your professional service and how convenient it has been for me. Thanks Gwendolyn Rachal
GWENDOLYN R | Overall ExperienceFast and efficient.
Jalanda P | Overall ExperienceRude staff unhelpful
LUIS W | Overall ExperienceThe staff was not always friendly, but was helpful. Mr. Walter was always kind the other staff not so much.
CRYSTAL S | Overall ExperienceGreat Staff... nice and clean place
JIMMY H | Overall ExperienceI liked everything, except the price - way too expensive for me. I can use that money for other essentials.
STEVEN N | Overall ExperienceGood facility
MATT M | Overall ExperienceThank you.
Leah B | Overall ExperienceYou HAVE to buy their lock per their insurance policies, which is annoying and seems like a gimmick to make them more money...
Gayle L | Overall ExperienceThanks!
Kevin K | Overall Experience.
Tracy S | Overall ExperienceThe staff was very friendly and helpful.I definitely recommend renting a truck or storage from this Uhaul location.
Khalid H | Overall ExperienceVery nice customer service.
Julie A | Overall ExperienceVery good experience the staff made everything so easy!
Rose B | Overall ExperienceI’ve used this facility a number of times and was always very happy with the service and the quality and the whole experience thank you!
John G | Overall Experience