Rachel was very nice she had the answer to every one of my questions was helpful when I went from a 5+10 to a 10/20 unit she made the transition very easy an painless every time I have to 0Rafael V. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Collins & Green
Arlington, TX 76006
(S Of Green Oaks Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jon L. | First Impressions
Really niceTerry H. | First Impressions
Rachel and the other lady were very nice.Lori H. | First Impressions
i had had issues dropping off equipment that doesnt bother to list "will not take certain items" as we had a trailer we dropped off at another location. A uhaul rep called me saying they werent happy with me dropoing off a trailer and would probably lose it if i brought the 10ft truck there too. Safe to say i was irritated. However, this drop off location said "we dont even know if we can take it, but ill double check" and she took the truck. I was thankful for her service, and she gave me a hug. In closing, UPDATE YOUR SITES WITH PROPER DROP OFF LOCATIONSLindsey C.
Customer did not leave a comment.teresita m. | First Impressions
Customer did not leave a comment.De Nia H. | Online Move In
Nothing, Rachel was very friendly and helpful. I would use this location again when needed.Ashly F.
Miss Rachel was very knowledgeable and friendly and gave me the best customer service ever I give her a + 100Vanessa C. | First Impressions
Customer did not leave a comment.Erwin P. | First Impressions
NonePAUL L. | First Impressions
Customer did not leave a comment.Jessica H. | First Impressions
It’s only average because I feel that some type of parcel refund showed be given when you don’t pay for the whole month. Thank youOctavia F. | Overall Experience
All was good!!!KENNETH G.
Hello, my name is Andre Allen 248-795-4243 and myself and Keith Boyd are very upset about our experience. I was rented a box that already had a personal lock on it after having movers and everything show up to the storage that was also rented to me. I have had to take off work only to go to the office and be stormed out on and profanity used by Rachel the office manager. I am highly offended and seeking next steps!Keith B. | First Impressions
Karen was very professional and a very pleasant personalitySylvia K. | First Impressions
Rachel was so amazing, helpful and sweet!!VAnessa T. | Overall Experience
Customer did not leave a comment.Denise E. | First Impressions
Customer did not leave a comment.Ebony S. | First Impressions
Customer did not leave a comment.Miriam R. | Overall Experience
Everyone was VERY nice & helpful. They all went out of their way to help me feel comfortable & welcomed. I appreciated them so muchjanyse l. | Overall Experience
Moving from the country to the city was real stressful on me but U-Haul made it very easy and convenient to move and store my belongingsDELROSE LOUISA A. | First Impressions
Customer did not leave a comment.linda t. | First Impressions
After everything I've been going through due to the winter Sara & her crew were EXTREMELY nice, patient & helpful. Something I wasn't expecting at all. Thank you SO MUCHjanyse l. | First Impressions
Customer did not leave a comment.DAWN T. | Overall Experience
The ladies were very knowledgeable and helpful.Michael rhonda S. | First Impressions
The staff was very helpful and nice.Chablis E. | Overall Experience
The manager is excellent and super helpful and informativeKim W. | First Impressions
Customer did not leave a comment.Pagan H. | Overall Experience
Customer did not leave a comment.Charity C. | First Impressions
Customer did not leave a comment.Anthony F. | First Impressions
Customer did not leave a comment.Peter B. | Overall Experience
The woman who did check out is very weird - seems like she's on drugs or has mental issue. Very strange and un professionnal. I would not return here again.Jeremy M.
The Gibbs Family are going to miss Mr. & Mrs. Warren. They are great people to work with and I've enjoyed getting to know them for over 2+years. Valerie GibbsValerie G. | Overall Experience
Customer did not leave a comment.Natlie W. | First Impressions
Great jib keep up this amazing job y’all do I was very pleasedSonja O. | Overall Experience
Customer did not leave a comment.Alexander J. | Overall Experience
Rachel has taken over as the manager of this location and it looks fantastic! All of the lighting on the campus has been upgraded and it's the brightest it has been in my 6 years of renting a storage unit there. Really bright and safe! And Sara does an excellent job at the front desk, helping me transfer from a 10x20 unit to a 10x10 unit to save a bit of money. She was kind enough to give me a lock, and we moved everything that evening, completing the project. Rachel was still on the premises at 8 PM (after closing hours) and processed the closeout of my old storage unit. Rachel and Sara - great folks!BRYAN H. | First Impressions
Customer did not leave a comment.Tiffany B.
The staff and entire team were always so helpful. Thank you for your kindness during trying times.Jackie L. | Overall Experience
Customer did not leave a comment.Stephanie C.
Very nice and overall good placeAngela G. | First Impressions
Rachel gave me outstanding service! She was genuinely concerned about UHAUL/company customer service and went the EXTRA MILE! She gets an A+++! Thanks, Rachel!Patricia E. | Overall Experience
My local Uhaul is awesome!Andrew J. | First Impressions
Customer did not leave a comment.Kristin S. | Overall Experience
Customer did not leave a comment.Tricia T.
Customer did not leave a comment.Patricia E.
Customer did not leave a comment.Ashton S.
Customer did not leave a comment.Menique M. | Overall Experience
Customer did not leave a comment.Natasher W.
Customer did not leave a comment.CHRISTOPHER P.
My first visit to this location was a wonderful experience. Rachel Powell assisted me and she was so accommodating, helpful, kind and informative. I met two other women there before meeting Rachel and they to were very friendly also. They just need to continue with the great service. Thank youMarion D.
Super quick, informative, and great customer service.Daisy T.
Very clean and nice place and staff always helpfulCYNTHIA N. | First Impressions
Everything is going well so far. The process has been easy. The site staff are friendly.Patrick G. | Online Move In
Nothing! The two workers inside were incredibly helpful and really helped me with the truck and getting everything done.Dayna M.
Customer did not leave a comment.Bronshay C. | Overall Experience
I will NEVER patronage to this location again! A lady by the name of Lynda Walter was rude and disrespectful. I walked in with my son, and without so much of a pleasant salutation, she immediately asked why my boy wasn't wearing a mask. Really? Is this how U-Haul conducts itself with its customers? You're going to ask why my son isn't wearing a mask? Well, BY LAW, a mask is NOT required for ANY child under the age of 10. My son is 8. I told her as much. So... instead of politely responding in the affirmative, she instead responds (I'm paraphrasing) something to the tune of â€œof course he isn't.â€ Now the last time I checked, following the LAW and keeping a â€œsafeâ€ distance was at minimum an acceptable act. I am thoroughly disappointed with U-Haul. Totally unacceptable response from a customer service agent. If she has a problem with him not wearing a mask, then ask me to leave or maybe look up the state law and educate one self instead of assuming incorrectly and then rudely taking out your displeasure with the customer. Not to mention, this is the 3rd U-Haul I've rented this year and it was by far the worst condition. This is probably not the locations fault, but worth mentioning. She doesn't need a reprimand. But she does need to be educated on the law and proper treatment of customers, ESPECIALLY children. Totally disgusted.Daniel A.
Very friendly, helpful and clean at all times.Julie H. | Overall Experience
Customer did not leave a comment.Veronica A.
Very clean and very professional!Asiah B. | Overall Experience
Customer did not leave a comment.JACQUEL H.
Customer did not leave a comment.Hattie H. | Overall Experience
Customer did not leave a comment.Kara B. | Overall Experience
I requested furniture pads and I discovered that they were not put into my truck once I arrived at my location. My furniture then faced damages.Jacob R.
Not have Warren work the closing shift. He was extremely rude once I returned the vehicle. My gf recommended me to this location but after speaking with him, I will be seeking U-Haul services at another location.JASMINE O.
Other than a rusty, rat sized hole in the back of my unit, it’s all good.Dorothy B. | Overall Experience
Mr. Warren was very attentive even though this office is small and super busy he made sure every customer was acknowledged and felt comfortable while they waited. And he is quite funny. 😊Asiah B. | First Impressions
Customer did not leave a comment.Bianca E.
The staffs were very knowledgeable and very helpful.ISHOR D. | First Impressions
Customer did not leave a comment.Dorothy B. | First Impressions
Nice people, easy process.Brenda K. | Overall Experience
Customer did not leave a comment.ALEXANDER J.
Everyone was really nice and helpfulKarla N. | First Impressions
Quick and easy checkout!PATRICIA E.
Customer did not leave a comment.matthew t. | Overall Experience
Customer did not leave a comment.Michael H. | First Impressions
Customer did not leave a comment.Michael H.
These are the nicest, friendliest people. The equipment was clean and they did not hard sell me stuff I did not need.Vickey W.
Customer did not leave a comment.Iliana C.
Great experienceChris H. | Overall Experience
The check in and out process was quite easy and very professional.Juan G.
Customer did not leave a comment.Brenda and Gunnar K. | Overall Experience
Customer did not leave a comment.Veronica R. | Overall Experience
I never have problems at this location thanks for all your helpMonica H. | Overall Experience
Customer did not leave a comment.Taylor Y.
Customer did not leave a comment.Jane J. | Overall Experience
Customer did not leave a comment.Ronald C.
Excellent serviceDelisa M.
Customer did not leave a comment.Veronica R. | First Impressions
Customer did not leave a comment.Marijo V.
They charged me 95 dollars for two hours.Gurmessa J.
Customer did not leave a comment.Erin B.
Staff very friendly. Understanding and very polite. Manager very helpful! Thank you very much for all your help.Maria M. | Overall Experience
Unit was broken into, it was several months prior to me finding out about it. The way I did was by me visiting my unit and the key wouldn't open the lock.DEREK M. | Overall Experience
Customer did not leave a comment.INSALA L. | Overall Experience
Warren and Linda Walter (on site managers) were excellent "hosts". They were helpful, knowledgeable, and accommodating. They led the charge for keeping the property clean and well maintained. They stayed on top of all security. The vehicles we rented were spotless. I think their demeanor led to a very well run operation. I can't say enough about them. We really appreciated the attention given to the property and always felt our goods were secure.SUSAN W. | Overall Experience
I have used this facility for many years now and have not had any issues. I have been very pleased!GORDON L. | Overall Experience
Customer did not leave a comment.Sandra C.
Customer did not leave a comment.Darshonnia L.
Customer did not leave a comment.Gwen M. | Overall Experience
They are great ?? keep up the great job ??Ashraf A.
Customer did not leave a comment.uemika j. | First Impressions
Customer did not leave a comment.Michael F.
The staff was very helpful.matthew t. | First Impressions
Very helpful and accommodatingMATTHEW T.
Customer did not leave a comment.Jamie J.
Customer did not leave a comment.Jessica C.
Very smooth move. No hassle when I needed to extend my time frame due to unexpected traffic. Thank You Uhaul.Brooke E.
Customer did not leave a comment.Rocky V.
Customer did not leave a comment.Angelica D.
Always friendly and helpful at this site !Stacy R. | Online Move In
Customer did not leave a comment.Sametra W.
Initially the experience was good. However, after getting checked in, I was taken to the van that I rented. It was running with the key in the ignition and the driver door was ajar. After being asked to verify mileage and gas readings, I was instructed to step out of the vehicle to conduct a walk through. The door was then closed and thenwalk around the vehicle rook place. Upon completion, I tried to get back inside the van only to find that the doors were locked. My personal belongings were inside that and the vehicle was running (started by the representative). After going back inside to report the issue, I was told there was nothing they could do because they don't have spare keys. I sat at that place from 8:30am -11 am on the line with Uhaul customer service which was no help at all! I had to cancel my 10:30 event ( I'm a business owner) which was extreme frustrating. The vehicle was running the entire time. I ended up having to call roadside on my own insurance to speed up the process. After being on hold on and off with uhaul customer service for over and hour or so, I was over it. I was even expected to pay a fee to have a lock smith come out. I never touched the keys or the door locks! Why should I pay for something that I did not do. To try and redeem, they did waive any extra fees and I did not have to pay for the gas that ran up for the 2.5 hours. Despite their efforts, I probably will not use this service again.Latesha V.
Customer did not leave a comment.Marisol L.
Customer did not leave a comment.Randle B.
I have used this location 4-5 times this year. But today I tried the 24/7 feature, since I needed to start early. Yet for 1 hr and 10 min I fought with the lock, which the property lady could not open either. The husband came out and got it open, but I lost over an hour of moving time.Nick U.
noneJerry B. | Overall Experience
Well, just overall my experience with this U-haul facility was great, easy access, clean and well maintained, and friendly, knowledgeable staff. Thanks and God bless!Earl B. | Overall Experience
Originally I've reserved for mobile pickup and return so I would not have to wait in line and waste my time. When I arrived on Sat. 2/8 at my scheduled pickup time, I've already went through the mobile app and checked in on my mobile. Then proceed to pickup the key to the rental van, as instructed on the app. However, the lady named Lynda was in the process of assigning the same van to another customer. I tried to let her know that the app has already assigned the same van to me. But, she would not allow me to speak and cut me off, and stated to wait my turn. Another staff member then tried to assist me, but the system and the app would not allow me to continue, due to the fact the van was already rented to the other customer. Then when in the process of verifying and checking out the other van for me, the other staff member tried to ask the lady Lynda a question regarding the new van for me, Lynda just walked away without acknowledging or answering the other staff member's question. VERY RUDE AND UNPROFESSIONAL CUSTOMER SERVICE!!!!! The lady Lynda never acknowledge or apologize to me. Because of her action, she had wasted 30 minutes of my time!!!!!! WHAT IS THE BENEFIT OF USING THE MOBILE PICKUP AND RETURN if I HAVE TO WASTE 30 MINUTES!!!!! AND on top of this, the lady Lynda DID NOT ACKNOWLEDGE that my time was wasted!!!!! I would NEVER RECOMMEND THIS PLACE!!!!!!Kevin N.
Customer did not leave a comment.DVorjhay R.
Great customer serviceDOUGLAS S. | First Impressions
Overcharged for gas and mileage overage. When it was the fault of the location never removing the trailer lock, nor giving me the code to unlock it....called several times to rectify the problem before the location closed. The phone was being forwarded to customer service. They then called roadside assistance who never ever showed. Then again told to wait and or spend my own money to cut the lock off myself! I deserve a full refund and not to be charged for the overagesClyde S.
Customer did not leave a comment.Reeves K.
Customer did not leave a comment.Casey M.
Customer did not leave a comment.Jennette W.
Great serviceSheryl W. | First Impressions
Great service!Tracy H. | Overall Experience
I was hit with unexpected and unexplained charges. When extending my truck rental I was charged for the insurance plan without being asked. I went over my mileage and was charged an astronomical amount, especially given the area in which we live. The $19 a day truck rental ads are bullshit because now I'm in this rental at over $200 to make two trips to my new house 30 miles away.Boone W.
Linda and Warren Walter were always very polite and helpful. They always asked if we needed anything and if they could help in anyway. U-Haul runs a really good company and I have never had problemsBill B. | Overall Experience
Customer did not leave a comment.Martha A.
u-haul knows how to do it. best everWilliam E. | Overall Experience
Customer did not leave a comment.Hannah M.
Customer did not leave a comment.KIMBERLY M.
Customer did not leave a comment.Sharday C.
Customer did not leave a comment.Adriel L.
Customer did not leave a comment.Jolaade A.
Get more office helpLatonya C.
I will be in touch with your main office the confusion we went through just to get the van was ridiculous and then they were just horrible love to txt u but no rails ect I frlt harassed. Trying to charge me for things I am not going to pay for and things I certainly had paid for. No happy at all.james M.
Managers were amazing! Thank you Warren!!Cathleen M.
Pick up the phone when customers call. The service is so slow renting or returningWilliam B.
The woman working the front desk is just a little rude, and she scheduled my return at 6 pm when I asked for a later time. then I was charged a late fee for her mistake.LeShun J.
Great service with an awesome sense of humor!Cynthia T. | First Impressions
Customer did not leave a comment.BRIDGET N.
Customer did not leave a comment.Lucas J.
Mrs. Walters has an amazing spirit and excellent customer service. She was so very helpful and uplifting. I was really having a hard dealing with my mom only having four weeks to live.Falonda W. | First Impressions
Customer did not leave a comment.april B.
Customer did not leave a comment.Doris S.
Customer did not leave a comment.Israel M.
Customer did not leave a comment.Tiffany R.
Great customer service!Bianca W.
I've always had a great time doing business here and everything always goes well!Roby O.
This location never answers their phone and they are very slow with attending to customers.William B.
The staff was friendlyPamela H. | Overall Experience
First of all we went to to U-Haul to get a truck and they had one on the lot so my son went in and asked if they had a truck available And the guy in the office told him no that it was reserved So we went home and looked online and they showed to have one available so I called up there and they said they had one so I went online and reserved It and when I took it back they said it was two gallons low of fuel. I told them no it's it were it was when I picked it up so after arguing with the lady about the fuel she went and asked her manager and all my paperwork they gave me with the fuel Mart they put fuel OK but when they are emailing my receipt to me they still charge me for the 2 gallons of gas that they said that was OK that they was not gonna charge me for. I will never rent from this location againcody P.
Thank you!Patrick G. | Overall Experience
Customer did not leave a comment.Rasheen S.
Customer did not leave a comment.Patricia P.
Keep up the great job!!Danielle B. | First Impressions
Very caring and helpful business owners.jaime b. | First Impressions
Customer did not leave a comment.kandice W.
Customer did not leave a comment.CHERYL H.
The only issue I have is that you don't pro-rate. I had to pay for a full month even though I was moving out 2 weeks before my month was up.Clara T. | Overall Experience
Customer did not leave a comment.Shannon G.
No commentsMARY D. | Overall Experience
I left primarily because of the rising costs of renting the space.William T. | Overall Experience
Customer did not leave a comment.Geneva G.
Customer did not leave a comment.EUGENE S.
Everything was wonderful up until the very end. I couldn't locate the key drop. From inside the building I hear this exasperated, "Noooo!" To which I thought was someone speaking to their pet. Then it continued for two more times until a uniformed employee appeared in the window, brassily stating, "No!" and pointing to the mail drop in the front door which had a small sticker next to it saying key drop. As she was standing just inside the door, I stuck the key in for her to take it from my hand, but she did not. So I dropped it and walked away feeling humiliated. I was so impressed with the ease of rental and return using the app but left feeling second c the way this woman spoke to me.COREY C.
The lady was upset I camein at 6:45pm, due to an emergency situation I had to evacuate my apartment quickly and she did not make the process easy.Jazzlyn D. | First Impressions
Customer did not leave a comment.Elisha D.
Customer did not leave a comment.Sierra M.
Excellent customer service and clean property.MYRNA G. | Overall Experience
I was charged $60.00 for a $20.00 truck. The information was not explained entirely to me I was told that I didn't put gas back in the car and I returned it on full even though it wasnt on full when I got it. I will NEVER use UHaul again! This was my first time and my last! He was slow moving and not very informative. I called the next day and the lady was rude, didnt apologize, just out of sheer decency,jerri Q.
The people who work here are excellent. They definitely need more customer parking. I have found parking to be a problem at other U-Haul locations, too, not just this one.Timothy L.
The gentleman that helped me at the building was excellent! Very friendly and made everything very smooth and easy. Thank you!Chase O.
It was a wonderful experience using this facility. The staff are very friendly, personable, and helpful. I felt certain my items in storage would be secure based on their knowledge and professionalismKim S. | Overall Experience
The gentleman was friendly ,knowledgeable and very helpful in my getting my storage unit.Earl B. | First Impressions
They where very nice to meNiketa J. | First Impressions
Customer did not leave a comment.Jasha P.
Customer did not leave a comment.Justin C.
Gate card didn’t work because computers were broken. I was stuck with a truck full of stuff at 10pm and had to work at 5am. No one came to let me in, office was closed. Bad experience, save your timeChavon M. | First Impressions
Customer did not leave a comment.Nicole W.
The workers at the location were extremely rude to customers and made fun of and humiliated customers multiple times.Mikaelah M.
Customer did not leave a comment.George J.
Customer did not leave a comment.Tisa P.
Clerks were very slow and did not work well with computers. They even typed slow. It took far too long for what is usually a quick transaction. Total time spent tee was 55 minutes.Ramen H.
Ordered 1 regular dolly, 2 were put in my truck and I was charged for both. That was annoying. Easy pick up/returns.Dalton K.
Customer did not leave a comment.Samuel R.
Great experience, very easy to deal with.Christine R.
Return my depositDeidra M.
Thank you :) It was the best Sevice & Kindness I have had :) I am looking forward to renting from you & have already spread how great my experience was thank you Warren :) Jeannie BowerJeannie B. | First Impressions
Susan at the front desk was extremely helpful, professional and courteous - Customer first mindset!Rene A. | First Impressions
Warren was/is the nicest gentleman encountered in U-haul experience.extremely polite, personable,knew what he was talking about,made everything a breeze.rarely find people like that anymore.keila w. | First Impressions
Customer did not leave a comment.Joyia R.
Warren and Linda are amazing ... they are very understanding, very helpful, patient, and kind. I would definitely recommend this facilityMaria D. | Overall Experience
The gentleman there was/is very friendly and reasonable. In all I had no problem at this place. They are very good at getting notices and warning out to you.ANGELA J. | Overall Experience
Warren and Lynda were very accommodating, helpful and friendly especially during a personal emergency. Actually hated to leave.WAYNE S. | Overall Experience
Good serviceAndrew E. | First Impressions
Very good facility and service.Eduardo R. | Overall Experience
Staff was greatDavid B. | Overall Experience
I had a great experience... 1st I think it was Latoya who took my call and she was great...and then when I got to the location Wayne was extra helpful the green oaks and Collins location in ArlingtonRainer H. | First Impressions
Staff is fantasticJon A. | Overall Experience
It would be more convenient if they opened at 7am on SundayDevon M. | Overall Experience
This place is great! Would recommend 100%Maria Luginsland M. | Overall Experience
Great staff. Very helpful.Adam R. | Overall Experience
The morning staff was friendly and courtybut if I had a question or problem later in the day they seemed to be too busy to take care of it.Rich B. | Overall Experience
Thank you for allowing me to utilize your facility, I will tell others of your professional service and how convenient it has been for me. Thanks Gwendolyn RachalGWENDOLYN R. | Overall Experience
Fast and efficient.Jalanda P. | Overall Experience
Rude staff unhelpfulDeandre G. | Overall Experience
The staff was not always friendly, but was helpful. Mr. Walter was always kind the other staff not so much.CRYSTAL S. | Overall Experience
Great Staff... nice and clean placeJimmy H. | Overall Experience
I liked everything, except the price - way too expensive for me. I can use that money for other essentials.STEVEN N. | Overall Experience
Good facilityMATT M. | Overall Experience
Thank you.Leah B. | Overall Experience
You HAVE to buy their lock per their insurance policies, which is annoying and seems like a gimmick to make them more money...Gayle L. | Overall Experience
Thanks!Kevin K. | Overall Experience
.Tracy S. | Overall Experience
The staff was very friendly and helpful.I definitely recommend renting a truck or storage from this Uhaul location.Khalid H. | Overall Experience
Very nice customer service.Julie A. | Overall Experience
Very good experience the staff made everything so easy!Rose B. | Overall Experience
I’ve used this facility a number of times and was always very happy with the service and the quality and the whole experience thank you!John G. | Overall Experience