Customer Reviews for U-Haul Moving & Storage at Colonel Glenn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Colonel Glenn

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THOMAS G.
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Customer did not leave a comment.

RONDA W.
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Love the Kanis location. Colonel Glen staff just not as customer service oriented.

CHRISTOPHER M.
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Great and fast service.

Thomas G.
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Customer did not leave a comment.

Truman D.
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A little trouble getting the internet to respond properly but otherwise a good experience.

Chantel M.
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Customer did not leave a comment.

Clara C.
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The guy that checked me in was thorough. He was very professional.

Daisy D.
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Customer did not leave a comment.

LULA M.
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Keep more staff like this man, very professional. He makes sure all is well with customer

Charlene D.
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Thank you great service

Shellae S.
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Customer did not leave a comment.

Carol B. | Overall Experience |
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Customer did not leave a comment.

Camille H.
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I had selected to do the mobile pickup and thought that I would be able to get the truck before the location opened at 9. That was not the case but luckily the store opened up early and I was able to the rental very close to the time I requested. 🙂

Stanley M. | First Impressions |
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Customer did not leave a comment.

Robert B.
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I made several trips to the store on Col.Glenn, buying boxes and packing suppliies. I found friendly professional help everytime. I rented my truck there as well. First , I rented a truck too big, the owner went back and changed everything for a smaller truck. He was kind and considerate helping with my mistake. I had to extend the days, I used the truck. Again David, reworked his reservations to accommodate my dilemma. The store was well stocked and clean. The truck was clean, and well maintained. My overall experience was very good. Nothing about moving is easy, but It's great to work with a real professional when you don't know what you're doing.

Tina T. | Overall Experience |
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Great secure facility!

Broderick R.
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Customer did not leave a comment.

KAYLA R.
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The turn signals did not work. We spent over 2 hours trying to figure out if it was our suv or the trailer. We tried 2 different uhaul trailers and then wen yo lowers for a new adapter to realize both trailers lights didn't work. Driving long distance I didn't love that but I needed the trailer.

Angeline B.
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The guys that work here are amazing and so helpful!!

Aimee M.
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Customer did not leave a comment.

Guylain N.
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Customer did not leave a comment.

Carlton S.
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the attendant was very knowledgeable and very helpful

Brandon B.
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Smooth running business and app made it SO easy!

Edmond G.
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I use this location most times. It's an excellent store.

Marlon M. | First Impressions |
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They were very nice, and very helpful to us. I most definitely would recommend.

Denita W.
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Customer did not leave a comment.

David M.
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Mr Bates and Joseph were both very professional and ready to help. It was a great experience.

Natalie S.
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The owner was great and professional.

George P.
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Again. Local U-Haul locations should answer the phone.

Randall H.
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Manager came out to recieve oiur trailer... pulled up the contract before I could. easy return... The trailer pulled easy... it was water tight in nasty weather. All good.

Robert H.
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The lot is too small to maneuver well . Otherwise ,everything was great:a very knowledgeable and courteous staff.Thanks,

Winta B. | Overall Experience |
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Great job! Awesome customer service experience!

Thomas A.
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David is extremely informative and helpful

Kevin W.
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Customer did not leave a comment.

Tau'Shell R. | Overall Experience |
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I really love Cory and the other guy very sweet and professional

Ronald A.
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Customer did not leave a comment.

Roberta G L. | Overall Experience |
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Customer did not leave a comment.

Jessica L. | Overall Experience |
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Customer did not leave a comment.

anne F.
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Well, my experience was sort of a disaster! The people were late returning the van, we lost the key and were unable to use it (stayed in my driveway the whole time!). However, the personnel were fabulous, especially Joseph the assistant manager. He went way above and beyond for me. Also. David the manager. They never acted like they were concerned about anything but me. I haven't had customer service like this in a long time.

SANDY D.
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I always seem to have trouble using truck share to pick up a vehicle but never while returning one in. The associated and management always work it out for me.

Rick F.
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The man that waited on us was very professional.And told us he would fix the paperwork with the wrong trailer number.

Todd R.
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Customer did not leave a comment.

Christopher G.
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Customer did not leave a comment.

Kevin K.
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Customer did not leave a comment.

Alan M.
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Customer did not leave a comment.

Adrian C. | Overall Experience |
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Not well lit but pretty cool

Colten S.
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Customer did not leave a comment.

Cornelius R.
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I walked into the store, and no one was in there. The guy said there was more gas in the truck than was actually in the truck. I took a picture and went back in the store. I had to go back to the store to get a dolly.It should've already been on the truck. I asked on my reservation for 10 boxes. I had to go back to get the boxes. I thought the boxes would have already been in the truck. I don't believe you only had 1 person working. When I bought the truck back I had to wait for 20 minutes to check the truck back in. I received no credit for the miles I had to use to go back to the store and get stuff that should've already been on the truck.(Dolly). This is ridiculous. What was the use of making reservation?

Adrian B.
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I think y'all transmission in that truck slipping

ANGELINE B.
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David, Joseph and Steve were very friendly, helpful and awesome. I will come back to this location again! Plus the bathroom was very clean!!

Angeline B.
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I cannot say enough good things about the guys that work at this location. Joseph, David and Steve all went above and beyond to help us.

STEPHEN B. | Overall Experience |
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Customer did not leave a comment.

Hal B. | Overall Experience |
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Exceptional service.

BRYAN M.
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Customer did not leave a comment.

James R.
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Clean equipment, friendly knowledgeable help.

Richard N.
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Customer did not leave a comment.

jason H.
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Customer did not leave a comment.

BETTY H.
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Light was not working properly!

shawanda R.
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Great experience

Michael H.
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I was fine with the location, but U-Haul reservation system was terrible. I had a reservation at a different location, got dropped off and when I checked with the employee, they said you don't have a reservation. I showed them the confirmation e-mail (with the Kanis address) and then they found the reservation at this location. I had to call my ride back, and go to the Col. Glenn location, so I was over an hour late getting started.

NAKEISHA W.
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None

Denita W.
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The parking lot is just too tiny to navigate

Jennifer C.
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the guy that was working was GREAT. The area is not super safe at night, I was approached multiple times from folks asking for money. I didn't feel in danger, but I def didn't feel safe. The van was not what I ordered, nor was it clean (def not COVID clean), there were no precautions taken inside the vehicle as such, though there was sanitzer for use at checkout inside and a distancing 'box' at the counter. I didn't feel as though the vehicle had even looked at let alone cleaned from the previous renter. So, I won't use this location again, and will also think twice about my safety during the pandemic.

Jacob P.
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The uhaul team members treated me great! I will be returning there for all my business. Thanks

Bryan R.
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The employee who process my return I believe it was Johnny Thompson, came right out, was fast and friendly. Best return experience ever!!

MICHAEL C.
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Customer did not leave a comment.

Albert J.
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Customer did not leave a comment.

Dennis C.
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All Uhaul locations offer the same equipment and supplies. So the real difference lies with the locations staff. That's what makes each location experience different. The staff at the Col. Glenn location was friendly, helpful and knowledgeable. I'm not sure what you could do to improve the experience.

Trina E.
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I had no problems pickingup truck or returning it. Everything went well!!!

Keishonna G.
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Customer did not leave a comment.

Eric C.
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Customer did not leave a comment.

Chaz E.
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When I initially made my reservation online for a van at the Kanis location, the system allowed the reservation to go through. Upon arrival, I was advised that the location had no vans, and that I would need to proceed to the Colonel Glenn location. This was quite annoying but the customer service I received at both locations was superb so I can't complain about a system glitch. Overall, the process was somewhat painless.

JON STACEY C.
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From walking in the door to checkout was a first class experience. Very well done and quite unexpected. Thank you.

Marvin H. | First Impressions |
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Customer did not leave a comment.

Albert J.
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Customer did not leave a comment.

Leshia F.
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Customer did not leave a comment.

Celeste A.
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Customer did not leave a comment.

Lula M.
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Great service today. Staff was really great. I appreciate the good courtesy customer attitude. It is so bad everywhere else

ROBERT J.
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Just do what you do best

Earnest J.
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Customer did not leave a comment.

TORREY B.
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Customer did not leave a comment.

Clement R.
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Stay the course. Doing a great job!

Ronnie W.
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Great customer service! Good people working there!

GLINDORIA J.
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Wonderful customer service!!

JOSEPH E.
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They have the best customer service EVER. The chick-fil-a of moving service. Thank you to this local store. 5 stars

LEKITA C.
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The manager was very polite and provided great customer service

Reola M.
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I had to self-checkout upon return and was unaware of the number of pictures that would be needed, thus creating a longer checkout time period. It might be worth noting at check-in that the phone (with camera) will be needed for this.

Samantha S.
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Recommend UHAUL Corporate to implement a system to let customers know via text, email, or automated call when the computer system is down and cash is the only form of payment. It's time consuming and an inconvenience to have to go to the bank or find an ATM. The workers at this location were exceptional.

Frank M.
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The tow dolly was released to us stating all the lights worked. We were driving at night, unbeknownst to us the lights were not working. We found out when we were pulled over by the state patrol. When returned to our destination U Haul we advised them. They referred it to the pick up location. We were immediately given a partial refund

RENALDO R.
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Cory was great

Reggie N.
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Customer did not leave a comment.

Donald H.
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Very quick and easy experience. I was the only customer at the location at the time.

JAMES P.
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I would like a call from the store manager today 5/26/2020.

Tiffany W.
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They over charged me, they charged my card twice

Anthony A.
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Customer did not leave a comment.

Jasmine S.
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Customer did not leave a comment.

Rodney L.
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Customer did not leave a comment.

Nathan S.
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Return of trailer was painless. However, I also utilized the free month of storage at this location. When I walked into the indoor storage unit I was given, the lights would not turn on, and it was very dark. I called the desk and was told maintenance had decided to cut the lights to all indoor storage units when they rewired the building. I was also told it was out of his control. It's not like these units have windows. Be warned at this location: expect to move in or out in the dark

Cassandra T.
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Very friendly, professional staff.

Isaiah M.
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Great service and worker exceeded customer expectations!

April D.
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Customer did not leave a comment.

Lorna C.
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Customer did not leave a comment.

Rodney E.
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Customer did not leave a comment.

JEROME W. | Overall Experience |
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everything was lovely. Very professional and friendly staff. Thanks for being so helpful.

Marty c. | Overall Experience |
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Thankyou for your services

Kenneth H.
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nothing. each time we rent trucks we have had a good experience with U Haul. Thankjs

Coreese W. | First Impressions |
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Customer did not leave a comment.

Jeffery T.
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Kendrick L.
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David P.
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The morning shift men that were at the location were excellent!! The two of them were very helpful and courteous.

Shawnta K.
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Customer did not leave a comment.

Stephanie C.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Justin B.
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Customer did not leave a comment.

Richard B.
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The staff was excellent. Very friendly and knowledgeable staff. Problems with the rental process... 1) 17 foot truck had dents and dings all over it. I was forced to careful document all, or I'd be charged for the previous damages. What terrible way to treat a customer at point of sale. You put me on the defensive immediately. This coincided with an attempt to up charge me for coverage/insurance purchase. You were renting me a very used truck. Upon return no one did a walk around the truck with me to review for new dents and dings. Imagine that. So much concern on the front end of the sale and then nothing. 2) I'm charged for the rental of the truck. I'm told I have to bring the truck back with gas put back in it for what I used. However, I'm also charged .99 cents per mile. Feels like a double hit on the gas. .99 cents per mile is not reasonable if the customer is also fitting the bill on the gas used. Keep in mind that this truck had a 154,000 miles on the odometer. It's not new. 3) I was told to sweep out the truck before returning or I'd be charged a $25 dollar fee. I swept it out, but upon returning the truck there was no real acknowledgement of that, and the staff proceeded to blow out the back of the truck themselves anyway. What's going on there?

Latasha L. | First Impressions |
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I was given the several different prices and i think i was over charged... didn’t want insurance but was still charged for it

Shamika J. | Overall Experience |
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Customer did not leave a comment.

Shelton c. | Overall Experience |
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Cory was great to work with. Very professional, helpful and kind. He made the experience a pleasant one.

Shirlene N. | First Impressions |
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David took the time to work with me ensuring that my account with u-haul was helpful to me. Thank You, Shirlene

STEPHANIE C. | Overall Experience |
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Cory Platt was exceptional. Very professional and friendly. Thank you

Michele O. | First Impressions |
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This location is my Uhaul of choice for storage and it's solely based upon the character and attitude of the Customer care team, they're nothing short of Excellent when it comes to customer care. 👏

Robin C. | Overall Experience |
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It was the first time using any type of storage unit... It was a nice experience... Yes, I would use it again.

Pamela T. | First Impressions |
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Friendly atmosphere. Excellent service. Extremely helpful in answering all my questions and making sure I understood all the info presented to me. Very pleased with the security. Will recommend!

Zyquise B. | Overall Experience |
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love my experince

Martin W. | Overall Experience |
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Although the location was suitable for my needs, I really didn't care for the location or it's layout.

Alvin S. | First Impressions |
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So I need gentleman looks very polite near his business expedited myself with respect honesty and this particular U-Haul is probably one of the best ones that I've encountered and I've been traveling

Dennis g. | Overall Experience |
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Hella excellent customer service, ultimate friendly knowledgeable staff, clean establishment, best service ever! :D

Luciana W. | Overall Experience |
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I currently have no feedback to write. Service was great, nonetheless.

Shatia M. | Overall Experience |
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Great

Eric B. | Overall Experience |
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Very helpful. Thanks

Mary G. | Overall Experience |
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Was referred by a employer,most definitely will use uhaul again..lots of space great customer service..the manager on colonel glen very respectful gentleman he has a great attitude..

MeChelle J. | Overall Experience |
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My unit was infested with roaches to which I was told that I needed to be the one to take care of the issue though it wasn't my issue. Also, 2 dead rodents laid dead in my aisle for days w/o cleanup.

Mary G. | First Impressions |
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Great customer service.

Telisha C. | First Impressions |
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Great People !!

Sharon M. | Overall Experience |
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Very good people

marsha c. | Overall Experience |
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The person at the counter, Jeremy, who helped me was very positive and cheerful and helpful.

Eric B. | First Impressions |
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Very helpful. Thanks

TOCCARA P. | Overall Experience |
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I had my unit for around 6 years and if I ever need another I will be back. Thank you for your service.

Tara C. | Overall Experience |
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Thank you

Christopher P. | Overall Experience |
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I REALLY appreciate the experience of partnering with U-Haul, and the professionalism of the staff, before, during, and after my move and relocation. I WILL certainly recommend this particular locatio

Annice B. | Overall Experience |
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The storage was Full of mice droppings and pee as were all of my things. Everything had to be throughly cleaned or discarded. The units are made of plywood giving access to the surrounding units.

Charles B. | Overall Experience |
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Terrible service. Alarm went off when I was trying to use fascility

Tavvara D. | First Impressions |
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Nice and clean facility

Gloria A. | Overall Experience |
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Good service I recommend

Sarah A. | First Impressions |
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I love u guys!!! Y'all r da BEST!

WILLIAM R. | Overall Experience |
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The manager over there is extremely helpful and extremely nice thank you very much

Shawn J. | Overall Experience |
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Outstanding customer service by David

Sarah A. | Overall Experience |
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Love it

CLEMENTINE M. | Overall Experience |
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Good

CRISTIN O. | Overall Experience |
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Cory is awesome.

Brittany H. | First Impressions |
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J.J. And Tony were very helpful! They even got my storage booked at the Colonel Glenn location for us!

JESSIE V. | Overall Experience |
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The staff was friendly; however the storage I has was not clean or maintained. When I moved out I had items damaged by rats and there was a live lizard on the wall.

CHARLES C. | Overall Experience |
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I reserved a truck at this location but they didn't have it. Then they sent me to another location that was closed and finally sent me to one that had trucks. I will not use this location again.

stacey r. | Overall Experience |
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Cory was very thoughtful and understanding about my very unique situation.

Carol S. | Overall Experience |
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will use again if needed.

Jerri J. | First Impressions |
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Customer service was excellent. Mr. Womack did an excellent job. I would recommend this location again. The only thing they didn’t have on hand was an appliance dolly, but everything else was perfect.

Roberta G L. | First Impressions |
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Very attentive and professional staff. The entire process was seamless and stress free.

Carol S. | First Impressions |
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everything went well and I feel like I got in a good spot.

CRISTIN O. | First Impressions |
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CORY IS AWESOME. So knowledgeable and professional.

Khasahn B. | Overall Experience |
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Horrible customer service. Staff are friendly but lazy. They failed to inspect that my things had been cleared out of my storage before the due date and then billed me a fee. No customer service reply

Danny J. | Overall Experience |
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They were very helpful and friendly

Lydia P. | Overall Experience |
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Great place! No major problems. I kept my unit for almost 2 years.

Lana N. | Overall Experience |
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The facility was clean and staff courteous

Jason H. | Reservation |
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U haul team was very friendly and helpful. They insured I had the right size storage facility and size for my needs. Thank you!

Antoinette b. | Overall Experience |
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Thanks

Danilo M. | Overall Experience |
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Good services

shanaye r. | Overall Experience |
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The manager was rude to me alot brooklynn

kao v. | Overall Experience |
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Corey was awesome and courteous. Helped me with exactly the truck size I needed to get the job done. Great customer service.

Teresa r. | Overall Experience |
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There was rat dropping in my unit and spiders! My dresser was damaged due the concrete sweating. There should be a care sheet saying there might be rats and damage due to floor problems

Dawn S. | Overall Experience |
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I have always preferred using UHaul services, the cargo van rental option is wonderful, I shall gladly recommend it to everyone I know...the staff at the Colonel Glenn location are great, thank you!

No reviews have been submitted for this location.

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