We had our unit for almost a year. Our things stayed dry and damage free. The staff was friendly and helpful. The location was convenient during the day but I would not feel comfortable accessing the unit at night.Mark S. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Colonel Glenn
Little Rock, AR 72204
(Across the street from Taco Bell)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.REGINA H. | First Impressions
Customer did not leave a comment.Brian A. | Overall Experience
I wouldn’t recommend this place to anyone. Four days late on your payment and they charge 30 extra dollars, where’s the grace period??Veronica B. | First Impressions
Was very helpful to disable veteranswilliam t. | Overall Experience
Customer did not leave a comment.Kenneth A. | Overall Experience
People were so friendly and very helpfulMelinda D.
Customer did not leave a comment.CLAUDETTE G. | First Impressions
Great businessAngellia P. | First Impressions
Customer did not leave a comment.Sterling P.
Customer did not leave a comment.KILERY M.
Tanya was professional and friendly. She made the process easy and quick. Great experience with Tanya!Richard M.
Customer did not leave a comment.vruti M.
Customer did not leave a comment.Candace J.
Need trucks with seats that can raise upsharon L.
Customer did not leave a comment.RONNIE M.
No comments.Robert J.
Customer did not leave a comment.edward B.
Customer service needs to be improved, the truck I rented was on E.Chantel M.
Customer did not leave a comment.Diann F.
Customer did not leave a comment.Sade C.
Very professional.James K.
Customer did not leave a comment.Victoria H.
Dropped off after hours at night. Well lit area and easy to maneuver on yhe lot.MICHAEL C.
Customer did not leave a comment.Dean L.
Customer did not leave a comment.Dorian S. | First Impressions
I will never rent a storage from this place againDasha G. | Overall Experience
Customer did not leave a comment.Lydia h. | First Impressions
Customer did not leave a comment.wilshia W. | Overall Experience
Customer did not leave a comment.DEBRA S.
Customer did not leave a comment.Tina B.
Get more trucksTywas C.
The u-haul was not ready at the time I reserved it for. I asked the store manager would he honor the $50 credit mentioned on the website but no refund has been issued.Denecia B.
The small box truck that they gave me was pretty good but I was looking for a truck and they didn't have one so I settled with the box truck thank you have a good dayTimothy G.
Nobody even said anything about a move out date I haven’t got anything out the storageVictoria W. | Overall Experience
Customer did not leave a comment.emilia A.
David Womack was so accommodating. I needed to change my time, and it worked perfectly.Sabrina T.
I thought i needed one storage size he gave me an example of what it will look like. That wasn't going to work. I got the next one up. Gave me a map of where to find my unit. Purchased my lock. Had a good day! I don't think it could've gone any smoother. Easiest transaction. Very happy.Victoria A. | First Impressions
Customer did not leave a comment.jerermy M.
My truck was ready when I got there and it was an easy process turning it back in.Bonnie Kathryn R.
Customer did not leave a comment.Atoyia D. | Overall Experience
Customer did not leave a comment.Gerald C.
Customer did not leave a comment.Ronald T.
I can't think of anything, I am satisfied with the service that I received, and I will be back again.Libby P.
Customer did not leave a comment.Megan T.
Your employee improperly set up our trailer hitch causing numerous problems throughout the trip. Employees at the UHaul location in Bristol, TN told us that the trailer hitch was in fact dangerous and at risk of becoming unhooked on the highway. This entire experience with Uhaul was absolutely terrible.Noah A.
Customer did not leave a comment.LORETTA M.
Customer did not leave a comment.James M.
Customer did not leave a comment.Turronda B. | Overall Experience
Customer did not leave a comment.Stacy G.
Customer did not leave a comment.Kristen H.
Customer did not leave a comment.Rogerick P.
I was totally satisfiedAnn W.
Customer did not leave a comment.Kennedy G.
I have never in my life seen a storage unit so TERRIBLE! I wouldn’t recommend this place as a horse stable, seriously!! The man at the desk was nice but that unit was a definite NO!!Hayley M. | Overall Experience
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Gabrielle R. | Overall Experience
Customer did not leave a comment.Shakira R. | Overall Experience
Customer did not leave a comment.Alexis P.
Customer did not leave a comment.Destinie B.
Gate card never worked. Rain would get into storage unit. Overall it was what it was. But I'd try another before I return.Corey J. | Overall Experience
I had a reservation for 7:30. I was running late so I ended up there to pick up the truck at about 9:30. There was only one guy working the counter and there were several customers waiting. His manager was out and he seemed overwhelmed. I felt bad for him because he was trying to help but was having issues with the system and could not find the key to my truck and other customers were getting impatient and agitated. The manager finally showed up at about 10:15 and was able to locate the keys. I do not think that I will be coming back to this location nor would I recommend it to anyone else.John H.
Customer did not leave a comment.Takila A. | Overall Experience
Customer did not leave a comment.Connie M.
Front desk worker was friendly and helpful. The van rented was dirty inside. Cigarette ashes everywhere and the smell of smoke was overwhelming. Coins and trash was on the floor and gum was stuck to the seat. Noted the uncleanliness when rented. Was needing a van too much to cancel and wait for another available van so had to suffer through the filth.Russell P.
This location is very small. Not much room to enter/exit. Other than that basically smooth pain free experience.Gerald C.
I ordered everything I needed online. I wanted an outside unit, no climate control. I bought a lock online. The next day, when I came to check in, they couldn't find a record of what I paid for: I had to show them a screenshot. I had to argue that I already purchased the lock. I left and my friends moved the stuff in. I couldn't understand why they seemed so agitated. Turns out we were given a climate controlled unit (which costs more) which was inside, around a corner and down a long hall. And I was charged for the climate controlled unit. Just the other day we went back to empty the unit after they charged a $30 late fee for forgetting over the weekend. And they sent an invoice for that, but not for all the other times I paid. Turns out, our unit was broken into a burglarized. I got NO, I repeat NO NOTIFICATION about this. Some very important things were missing. The entire experience was horrible and they were very unprofessional. The place was obviously not secure. They give you key cards to get in, but the gates are always open. If you forget to swipe your card an alarm goes off.. NO ONE checks on that. It was horrible. I will never use u haul again for storage.Annie F. | Overall Experience
No improvements needed. Everything was quick and easy.Harley M.
Great service, friendly staffThomas S.
Customer did not leave a comment.Keith P. | Overall Experience
Customer did not leave a comment.TERRYE P. | Overall Experience
Customer did not leave a comment.Melissa K.
Customer did not leave a comment.Calvertis J. | Overall Experience
The staff was friendly and very helpful.Stacy H.
Customer did not leave a comment.NEKOLA C. | Overall Experience
The Store Manager , had great customer service. He made sure that I was satisfied! If I had my own company I would offer him a job!!!Tonya C.
Customer did not leave a comment.darnell p. | First Impressions
Great Customer ServiceCalvertis J.
Good morning Uhall family, I have been dealing with David at my 2 favorite Uhaul locations for over 10 years. He is Very knowledgeable about the Uhaul product and alway provides me with a clean truck.Carlson G.
They where helpful.the truck was clean.they was trying to cheat you out no money or miles they where fairjeremy B.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.Jeffery L.
Customer did not leave a comment.Kevin R. | Overall Experience
Customer did not leave a comment.TAMARA J. | Overall Experience
Nothing that I can think of. The gentlemen were very helpful, very friendly, and were great to work with!Kristin P.
Customer did not leave a comment.ANGELA C. | Overall Experience
Customer did not leave a comment.LARRY F. | Overall Experience
The only recommendation I have is trash cans and/or bins and I would suggest a better gate on the side by those apartments because people throw glass bottles over the fence and cause problems for your customers! Thanks Dave you’re awesome and a blessing!Shintasia M. | Overall Experience
no commentsGEORGE A.
Refund the hold. Y'all owe me $40. I still haven't received a refund. Y'all didn't have to wait 2-3 days to TAKE THE MONEY. So WHY do I have to wait to get it back!!?!Kari M.
I appreciate how courteous he was and knowledgeable he was. It helped a lot with my decision to get the storages.Frankie P. | First Impressions
Customer did not leave a comment.Steve A.
Customer did not leave a comment.Kevin R. | First Impressions
Customer did not leave a comment.David P.
Customer did not leave a comment.LARRY F. | First Impressions
Excellent service!Angela C. | Overall Experience
Customer did not leave a comment.PAULA W. | First Impressions
It was the worst experience I ever hadLOTTIE D. | Overall Experience
Customer did not leave a comment.Kelvin A. | Overall Experience
No complaintsKennie N. | First Impressions
I rate this u haul a big one hundred 💯 👌 will use it againDonell S. | Overall Experience
Customer did not leave a comment.ALANA h. | First Impressions
Customer did not leave a comment.gary s. | First Impressions
Customer did not leave a comment.Katrinia C.
Responsive, respectful, and ready. Everything was in place when I arrived. Thank you.Claudia C.
Customer did not leave a comment.Desiray W. | First Impressions
Customer did not leave a comment.Nicholas C. | Overall Experience
When I returned the truck I was met by Joseph , just like the last return he was pleasant, knowledgeable and very professional. Employee s like this make customers want to return to this location .Steven H.
Customer did not leave a comment.Alfred J.
First off everyone I spoke with was great , I needed a pickup truck and the Chevy I rented was brand new . It ran and drove well. If I had a complaint it would be that the truck had a small gas tank. Other than that , I have already reserved another one for next weekSTEVEN H.
Excelentes conducciones y servicioJulio C. | Overall Experience
So many rats in the in the storage bin very nastyBRENDA W. | Overall Experience
Customer did not leave a comment.Lakeisha G. | First Impressions
Staff was very helpful, friendly, & professional. I truly appreciate the clerk customer service. For future needs I will return to colonel Glenn rd instead of kanis rdSharon O.
Customer did not leave a comment.Christopher W.
Politeness goes a long way and every employee I interacted with was kind.Sean W. | First Impressions
The two Reps. At this site needs to train others. They had excellent customer service!!Barbara R.
Customer did not leave a comment.Jewel C. | First Impressions
Storage unit on Colonel Glenn and the staff like Joseph was very helpful I could only do a certain amount of work and my daughter wasn't helpful but Joseph helped me out so much.WILLIAM P. | Overall Experience
I call in a races complaint when I was trying to get the U-Haul and no one have reached back out to me.Kevin M.
Customer did not leave a comment.Glenn W.
Customer did not leave a comment.MARIAH B. | Overall Experience
Customer did not leave a comment.Calvertis J. | First Impressions
No commentSammie M.
Customer did not leave a comment.Chroma C.
Customer did not leave a comment.Arnold C.
Customer did not leave a comment.Tina R. | First Impressions
Ordered dolly with only reservation. But did not receive the dollyEmmanuel D.
My storage was broken into, management told me after the break in that the cameras do not work and nothing could be doneTyra P. | Overall Experience
Customer did not leave a comment.Laura S.
I had my unit there since 2013, when I relocated back to New York. In coming back 8 years later my climate control unit preserved my record albums, photo albums, and other personal items I was ecstatic, happy. The staff was excellent very friendly very nice very accommodating the only complaint, if you would call it that, that I would have is that the unit itself did not have a light inside of the unit. THAT would have been very convenient convenientRONALD A. | Overall Experience
Customer did not leave a comment.Robert R.
The storage facilities was what expected.Bernard M. | Overall Experience
Customer did not leave a comment.TERRYE P. | First Impressions
Customer did not leave a comment.Sean P.
I reserved my truck and a dolly online. When I arrived, they didn't have a dolly available. The rep was very professional and apologetic when my husband got irritated. When we got in the truck and on the interstate we were facing the sun. The window was so dirty, mainly on the inside, that it was extremely difficult to see. We had to find a service station to clean the outside because the wiper fluid reservoir was empty. We had nothing to clean the inside so it was returned as we got it, with a filthy windshield.RICHARD W.
Customer did not leave a comment.DEMETRIUS R.
Customer did not leave a comment.MADELINE C. | Overall Experience
Joseph went above and beyond to accommodate and help me. I appreciate him.Sammie J.
Customer did not leave a comment.Robert S.
David went above and beyond!!! Very friendly staff and were willing to go out of their way to help me and my children connect the tow dolly and showed us how to load/unload and secure the vehicle we were towing. Thank you SO MUCH for everything!!!!!Cherie H.
Customer did not leave a comment.ERIC Y. | First Impressions
Friendly and efficientKenneth W.
Customer did not leave a comment.Carolyn M. | Overall Experience
Customer did not leave a comment.DORIS N. | Overall Experience
Customer did not leave a comment.Shintasia M. | First Impressions
Very good service and convenientSHONDRA C. | First Impressions
Nothing. Smooth and easy!John C.
Customer did not leave a comment.Zac W.
I had to put $160 down on a $29.99 truck! That is a shame! A deposit was not necessary if the customer buys insurance! When someone MOVE they DON'T need the Uhaul company TAKING advantage of THEM! My reciete said i was charge $160. My account says $184 was actually charged! David Womack STATED had i told him i knew a certain person, THEN... Then what? I would NOT have been excessively CHARGED? Well glad to KNOW! ...I THOUGHT it was because I am BLACK! It will make a difference in whom I KNOW then FOR me to be charged correctly?Dreka A.
Customer did not leave a comment.Angela C. | First Impressions
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Mohammad A.
Customer did not leave a comment.James M.
Customer did not leave a comment.Denita W.
Customer did not leave a comment.stacie H.
Customer did not leave a comment.Sahice W. | Overall Experience
Customer did not leave a comment.Phoenix M.
Customer did not leave a comment.Jeffery B.
This site saved the day. Had a reservation at Kanis, confirmed pickup 45 min prior, arrived to discover they didn't have equipment. Had to go to Col Glenn to pick up trailer. Kanis was courteous & helpful, but not notifying me or automatically arranging a substitution was a significant delay on an already tight day.carl K.
Because when I made my online reservation it said that I’ll have a storage at the facility I’ve rented from but when I got there they didn’t have what I wanted so I drove a couple more miles to get what I neededDuyreia P. | First Impressions
I am frustrated because of the lack of coordination from the time of requesting service to the time of pick up. I had initially requested the Baseline location as it is near my departure home. I then received a call that at Baseline they did not have the truck and that I had to go to the Col Glen location. Then, I get another call that the truck is not at the Col Glen location and instead I had to drive to the Kanis Rd location. The day of pick up, I called the Kanis location and they tell me they did not have the truck but that it was indeed at the Col Glen location. During all this time, when I mentioned that I had requested the truck picked up at the Baseline location and how come the truck could not be driven to the Baseline location for my pick up, the response I got was that the truck did not belong to that location. My frustration emerges with my chasing the truck location. I had requested the truck at the Baseline location well in advance so the truck should have been at that location. Someone should have driven it to THAT location as that was the location I requested. Once I got to the Col Glen location the staff was professional and apologetic for the various mishaps. I feel those mishaps "could" have been avoided.Javier C.
Customer did not leave a comment.Gilleon B. | Overall Experience
i dont think anything at this point , the staff was very helpfulGeorge A.
Great experience! Quick and professional! Truck was very clean and ready to go upon arrival. Booking online was super easy and staff was friendly and helpful.Monica W.
It seem as though i was pressured into buying the insurance. Once the customer says no. Honor their request. I had to wait on them to clean the truck. Noticed the floor inside was sprayed but the steering wheel wasn't wiped down and sprayed. The back was swept.Annette T.
It was greatDella B. | Overall Experience
The storage area is very difficult to maneuver a truck through. The streets are very narrowLeighana W. | First Impressions
Most of the time I’ve had excellent service. Although your Uhaul office in Cypress TX rented a dolly to my ex husband without anyone notifying me or my authorization. This was not acceptable luckily he didn’t rent a Uhaul vehicle! Me Cheegu JansenCHEEGU J. | First Impressions
Customer did not leave a comment.Todd B. | First Impressions
Over all the experience was what was needed . Just need something pro rated! So I just stored at another facility.Brittany C. | Online Move In
Customer did not leave a comment.Jasmine A. | First Impressions
The G.M. David wasn't prepared for us he didn't have the truck that I ordered got a bigger truck that was to much for what I needed plus it wasn't a very good truck keep thinking it was gonna break down on me while I was driving it just needs people to be more prepared and and it took him for ever to get the paper work ready for the storage I feel like I should get my money back on the truck since it wasn't the truck size I ordered plus it was P.O.S. and should get my money backDylan B. | First Impressions
There were 3 dead mice in my storage facility..I was so discussed with my personal belongings there. I wouldn't recommend anyone leaving there valuables there it's disgusting!!!!Tavvara D. | Overall Experience
The owner was Awsome David!!Patrice V. | First Impressions
Customer did not leave a comment.Angel W. | Overall Experience
Customer did not leave a comment.Shayla C. | Overall Experience
Customer did not leave a comment.Ellen M. | First Impressions
The Colonel Glenn location was so horrible I had to cancel my reservation. This location should not exist! Horrible driving to storage units up hilly terrain. NATS on the inside attacked me before I could open the door. The "climate" was definitely NOT "controlled"!!!TAIQUITHA R. | Online Move In
Customer did not leave a comment.Richard H. | First Impressions
I ordered a 10x10 online, when I arrived I was assigned 2 5x5 units. It was difficult to find the unit. However, I have to commend the guy who answered my call. He directed me to another location who had what I needed! He went the EXTRA MILE working with the agent at the I-30 location to refund my rental immediately. Terrance Miller at the 9302 I-30 location was Outstanding!! He worked Extra Hard to get my 1st rental refunded and provided EXCELLENT CUSTOMER SERVICE! Very very professional! What a GREAT experience.Lisa A. | Online Move In
Best place to rent a storageZeffrey T. | Overall Experience
Customer did not leave a comment.Aaron J F. | Overall Experience
Customer did not leave a comment.Payton C. | First Impressions
Was a big hole in wall when I returned to my storage.Jasmine M. | Overall Experience
Mr David at the colonel Glenn location is very helpful ! I give this location five stars !!!!!!!!!raleah h. | Overall Experience
Customer did not leave a comment.Fay D. | First Impressions
Very nice and neatZeffrey T. | First Impressions
The storage unit was hard to find, we were unable to locate. While the facility is secured by a gate there were people just wandering around inside watching me while I tried to locate my unit and I felt very unsafe. I ultimately left and did not use the storage unit. Would not recommend.Miriam M. | Overall Experience
The agent at the office on Sunday, May 23 was very helpful and professional. Much Appreciated!Vivekanandan G. | Online Move In
It's all goodEric J. | Overall Experience
Tha manager, David, was very well to work with. Ge heloedne with payment adjustments when necessary. He has a very pleasant disposition.LINDA S. | Overall Experience
I think there is a shortage in the light fixture but other than that the experience was a very positive one.HIRAM S. | Overall Experience
I wish the access hours were longer, i was unavailable to finish moving bc it was around 11pm.Jessica L. | First Impressions