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Robert J.Customer Reviews for U-Haul Moving & Storage at Colonel Glenn
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service needs to be improved, the truck I rented was on E.
Chantel M.Nothing
Erica D.Very professional.
James K.Dropped off after hours at night. Well lit area and easy to maneuver on yhe lot.
MICHAEL C.I will never rent a storage from this place again
Dasha G. | Overall ExperienceGet more trucks
Tywas C.The u-haul was not ready at the time I reserved it for. I asked the store manager would he honor the $50 credit mentioned on the website but no refund has been issued.
Denecia B.The small box truck that they gave me was pretty good but I was looking for a truck and they didn't have one so I settled with the box truck thank you have a good day
Timothy G.Nobody even said anything about a move out date I haven’t got anything out the storage
Victoria W. | Overall ExperienceDavid Womack was so accommodating. I needed to change my time, and it worked perfectly.
Sabrina T.I thought i needed one storage size he gave me an example of what it will look like. That wasn't going to work. I got the next one up. Gave me a map of where to find my unit. Purchased my lock. Had a good day! I don't think it could've gone any smoother. Easiest transaction. Very happy.
Victoria A. | First ImpressionsMy truck was ready when I got there and it was an easy process turning it back in.
Bonnie Kathryn R.I can't think of anything, I am satisfied with the service that I received, and I will be back again.
Libby P.Your employee improperly set up our trailer hitch causing numerous problems throughout the trip. Employees at the UHaul location in Bristol, TN told us that the trailer hitch was in fact dangerous and at risk of becoming unhooked on the highway. This entire experience with Uhaul was absolutely terrible.
Noah A.I was totally satisfied
Ann W.I have never in my life seen a storage unit so TERRIBLE! I wouldn’t recommend this place as a horse stable, seriously!! The man at the desk was nice but that unit was a definite NO!!
Hayley M. | Overall ExperienceGate card never worked. Rain would get into storage unit. Overall it was what it was. But I'd try another before I return.
Corey J. | Overall ExperienceI had a reservation for 7:30. I was running late so I ended up there to pick up the truck at about 9:30. There was only one guy working the counter and there were several customers waiting. His manager was out and he seemed overwhelmed. I felt bad for him because he was trying to help but was having issues with the system and could not find the key to my truck and other customers were getting impatient and agitated. The manager finally showed up at about 10:15 and was able to locate the keys. I do not think that I will be coming back to this location nor would I recommend it to anyone else.
John H.Front desk worker was friendly and helpful. The van rented was dirty inside. Cigarette ashes everywhere and the smell of smoke was overwhelming. Coins and trash was on the floor and gum was stuck to the seat. Noted the uncleanliness when rented. Was needing a van too much to cancel and wait for another available van so had to suffer through the filth.
Russell P.This location is very small. Not much room to enter/exit. Other than that basically smooth pain free experience.
Gerald C.I ordered everything I needed online. I wanted an outside unit, no climate control. I bought a lock online. The next day, when I came to check in, they couldn't find a record of what I paid for: I had to show them a screenshot. I had to argue that I already purchased the lock. I left and my friends moved the stuff in. I couldn't understand why they seemed so agitated. Turns out we were given a climate controlled unit (which costs more) which was inside, around a corner and down a long hall. And I was charged for the climate controlled unit. Just the other day we went back to empty the unit after they charged a $30 late fee for forgetting over the weekend. And they sent an invoice for that, but not for all the other times I paid. Turns out, our unit was broken into a burglarized. I got NO, I repeat NO NOTIFICATION about this. Some very important things were missing. The entire experience was horrible and they were very unprofessional. The place was obviously not secure. They give you key cards to get in, but the gates are always open. If you forget to swipe your card an alarm goes off.. NO ONE checks on that. It was horrible. I will never use u haul again for storage.
Annie F. | Overall ExperienceNo improvements needed. Everything was quick and easy.
Harley M.Great service, friendly staff
Thomas S.The staff was friendly and very helpful.
Stacy H.The Store Manager , had great customer service. He made sure that I was satisfied! If I had my own company I would offer him a job!!!
Tonya C.Great Customer Service
Calvertis J.Good morning Uhall family, I have been dealing with David at my 2 favorite Uhaul locations for over 10 years. He is Very knowledgeable about the Uhaul product and alway provides me with a clean truck.
Carlson G.They where helpful.the truck was clean.they was trying to cheat you out no money or miles they where fair
jeremy B.Nothing that I can think of. The gentlemen were very helpful, very friendly, and were great to work with!
Kristin P.The only recommendation I have is trash cans and/or bins and I would suggest a better gate on the side by those apartments because people throw glass bottles over the fence and cause problems for your customers! Thanks Dave you’re awesome and a blessing!
Shintasia M. | Overall Experienceno comments
GEORGE A.Refund the hold. Y'all owe me $40. I still haven't received a refund. Y'all didn't have to wait 2-3 days to TAKE THE MONEY. So WHY do I have to wait to get it back!!?!
Kari M.I appreciate how courteous he was and knowledgeable he was. It helped a lot with my decision to get the storages.
Frankie P. | First ImpressionsExcellent service!
Angela C. | Overall ExperienceIt was the worst experience I ever had
LOTTIE D. | Overall ExperienceNo complaints
Kennie N. | First ImpressionsI rate this u haul a big one hundred 💯 👌 will use it again
Donell S. | Overall ExperienceResponsive, respectful, and ready. Everything was in place when I arrived. Thank you.
Claudia C.When I returned the truck I was met by Joseph , just like the last return he was pleasant, knowledgeable and very professional. Employee s like this make customers want to return to this location .
Steven H.First off everyone I spoke with was great , I needed a pickup truck and the Chevy I rented was brand new . It ran and drove well. If I had a complaint it would be that the truck had a small gas tank. Other than that , I have already reserved another one for next week
STEVEN H.Excelentes conducciones y servicio
Julio C. | Overall ExperienceSo many rats in the in the storage bin very nasty
BRENDA W. | Overall ExperienceStaff was very helpful, friendly, & professional. I truly appreciate the clerk customer service. For future needs I will return to colonel Glenn rd instead of kanis rd
Sharon O.Politeness goes a long way and every employee I interacted with was kind.
Sean W. | First ImpressionsThe two Reps. At this site needs to train others. They had excellent customer service!!
Barbara R.Storage unit on Colonel Glenn and the staff like Joseph was very helpful I could only do a certain amount of work and my daughter wasn't helpful but Joseph helped me out so much.
WILLIAM P. | Overall ExperienceI call in a races complaint when I was trying to get the U-Haul and no one have reached back out to me.
Kevin M.No comment
Sammie M.Ordered dolly with only reservation. But did not receive the dolly
Emmanuel D.My storage was broken into, management told me after the break in that the cameras do not work and nothing could be done
Tyra P. | Overall ExperienceI had my unit there since 2013, when I relocated back to New York. In coming back 8 years later my climate control unit preserved my record albums, photo albums, and other personal items I was ecstatic, happy. The staff was excellent very friendly very nice very accommodating the only complaint, if you would call it that, that I would have is that the unit itself did not have a light inside of the unit. THAT would have been very convenient convenient
RONALD A. | Overall ExperienceThe storage facilities was what expected.
Bernard M. | Overall ExperienceI reserved my truck and a dolly online. When I arrived, they didn't have a dolly available. The rep was very professional and apologetic when my husband got irritated. When we got in the truck and on the interstate we were facing the sun. The window was so dirty, mainly on the inside, that it was extremely difficult to see. We had to find a service station to clean the outside because the wiper fluid reservoir was empty. We had nothing to clean the inside so it was returned as we got it, with a filthy windshield.
RICHARD W.Joseph went above and beyond to accommodate and help me. I appreciate him.
Sammie J.David went above and beyond!!! Very friendly staff and were willing to go out of their way to help me and my children connect the tow dolly and showed us how to load/unload and secure the vehicle we were towing. Thank you SO MUCH for everything!!!!!
Cherie H.Friendly and efficient
Kenneth W.Very good service and convenient
SHONDRA C. | First ImpressionsNothing. Smooth and easy!
John C.I had to put $160 down on a $29.99 truck! That is a shame! A deposit was not necessary if the customer buys insurance! When someone MOVE they DON'T need the Uhaul company TAKING advantage of THEM! My reciete said i was charge $160. My account says $184 was actually charged! David Womack STATED had i told him i knew a certain person, THEN... Then what? I would NOT have been excessively CHARGED? Well glad to KNOW! ...I THOUGHT it was because I am BLACK! It will make a difference in whom I KNOW then FOR me to be charged correctly?
Dreka A.This site saved the day. Had a reservation at Kanis, confirmed pickup 45 min prior, arrived to discover they didn't have equipment. Had to go to Col Glenn to pick up trailer. Kanis was courteous & helpful, but not notifying me or automatically arranging a substitution was a significant delay on an already tight day.
carl K.Because when I made my online reservation it said that I’ll have a storage at the facility I’ve rented from but when I got there they didn’t have what I wanted so I drove a couple more miles to get what I needed
Duyreia P. | First ImpressionsI am frustrated because of the lack of coordination from the time of requesting service to the time of pick up. I had initially requested the Baseline location as it is near my departure home. I then received a call that at Baseline they did not have the truck and that I had to go to the Col Glen location. Then, I get another call that the truck is not at the Col Glen location and instead I had to drive to the Kanis Rd location. The day of pick up, I called the Kanis location and they tell me they did not have the truck but that it was indeed at the Col Glen location. During all this time, when I mentioned that I had requested the truck picked up at the Baseline location and how come the truck could not be driven to the Baseline location for my pick up, the response I got was that the truck did not belong to that location. My frustration emerges with my chasing the truck location. I had requested the truck at the Baseline location well in advance so the truck should have been at that location. Someone should have driven it to THAT location as that was the location I requested. Once I got to the Col Glen location the staff was professional and apologetic for the various mishaps. I feel those mishaps "could" have been avoided.
Javier C.i dont think anything at this point , the staff was very helpful
George A.Great experience! Quick and professional! Truck was very clean and ready to go upon arrival. Booking online was super easy and staff was friendly and helpful.
Monica W.It seem as though i was pressured into buying the insurance. Once the customer says no. Honor their request. I had to wait on them to clean the truck. Noticed the floor inside was sprayed but the steering wheel wasn't wiped down and sprayed. The back was swept.
Annette T.Mr. David He is really so nice I will be again
Kiyen K.It was great
Della B. | Overall ExperienceThe storage area is very difficult to maneuver a truck through. The streets are very narrow
Leighana W. | First ImpressionsMost of the time I’ve had excellent service. Although your Uhaul office in Cypress TX rented a dolly to my ex husband without anyone notifying me or my authorization. This was not acceptable luckily he didn’t rent a Uhaul vehicle! Me Cheegu Jansen
CHEEGU J. | First ImpressionsOver all the experience was what was needed . Just need something pro rated! So I just stored at another facility.
Brittany C. | Online Move InThe G.M. David wasn't prepared for us he didn't have the truck that I ordered got a bigger truck that was to much for what I needed plus it wasn't a very good truck keep thinking it was gonna break down on me while I was driving it just needs people to be more prepared and and it took him for ever to get the paper work ready for the storage I feel like I should get my money back on the truck since it wasn't the truck size I ordered plus it was P.O.S. and should get my money back
Dylan B. | First ImpressionsThere were 3 dead mice in my storage facility..I was so discussed with my personal belongings there. I wouldn't recommend anyone leaving there valuables there it's disgusting!!!!
Tavvara D. | Overall ExperienceThe owner was Awsome David!!
Patrice V. | First ImpressionsThe Colonel Glenn location was so horrible I had to cancel my reservation. This location should not exist! Horrible driving to storage units up hilly terrain. NATS on the inside attacked me before I could open the door. The "climate" was definitely NOT "controlled"!!!
TAIQUITHA R. | Online Move InI ordered a 10x10 online, when I arrived I was assigned 2 5x5 units. It was difficult to find the unit. However, I have to commend the guy who answered my call. He directed me to another location who had what I needed! He went the EXTRA MILE working with the agent at the I-30 location to refund my rental immediately. Terrance Miller at the 9302 I-30 location was Outstanding!! He worked Extra Hard to get my 1st rental refunded and provided EXCELLENT CUSTOMER SERVICE! Very very professional! What a GREAT experience.
Lisa A. | Online Move InBest place to rent a storage
Zeffrey T. | Overall ExperienceWas a big hole in wall when I returned to my storage.
Jasmine M. | Overall ExperienceMr David at the colonel Glenn location is very helpful ! I give this location five stars !!!!!!!!!
raleah h. | Overall ExperienceVery nice and neat
Zeffrey T. | First ImpressionsThe storage unit was hard to find, we were unable to locate. While the facility is secured by a gate there were people just wandering around inside watching me while I tried to locate my unit and I felt very unsafe. I ultimately left and did not use the storage unit. Would not recommend.
Miriam M. | Overall ExperienceThe agent at the office on Sunday, May 23 was very helpful and professional. Much Appreciated!
Vivekanandan G. | Online Move InIt's all good
Eric J. | Overall ExperienceTha manager, David, was very well to work with. Ge heloedne with payment adjustments when necessary. He has a very pleasant disposition.
LINDA S. | Overall ExperienceI think there is a shortage in the light fixture but other than that the experience was a very positive one.
HIRAM S. | Overall ExperienceI wish the access hours were longer, i was unavailable to finish moving bc it was around 11pm.
Jessica L. | First Impressions1. Lighting needs to be put in the individual unit to where a person can see when inside the unit; not the hallway. 2. Get your credit card readers working in the lobby. Every time I paid; I had to give my credit or debit card to the representative; who manually typed my information into his computer, because he said the credit card reader doesn't work. That's unacceptable!!
MARQUEZ M. | Overall ExperienceThe owner was amazing and very helpful
Atoyia D. | First ImpressionsThe guy that checked me in was excellent and extremely professional.
Donnietha B. | First ImpressionsThe only problem and concern I have is there is no lighting inside my actual storage unit #6! There needs to be a light fixture inside all the individual units. The young man at the desk; Maurice, was extremely nice, helpful to me, and professional. Maurice is one of the best employees I've encountered at the Colonel Glenn location.
MARQUEZ M. | First ImpressionsGreat so far
james w. | First ImpressionsHassle free
Clara C. | Overall ExperienceI was charged twice and still haven't received my refund or deposit for the rental.
ldonpatrick b. | First ImpressionsThe manager was friendly and upstanding.
Lee C. | First ImpressionsGreat secure facility!
Tina T. | Overall ExperienceThey were very nice, and very helpful to us. I most definitely would recommend.
Marlon M. | First ImpressionsGreat job! Awesome customer service experience!
Winta B. | Overall ExperienceI really love Cory and the other guy very sweet and professional
Tau'Shell R. | Overall ExperienceNot well lit but pretty cool
Adrian C. | Overall ExperienceExceptional service.
Hal B. | Overall Experienceeverything was lovely. Very professional and friendly staff. Thanks for being so helpful.
JEROME W. | Overall ExperienceThankyou for your services
Marty c. | Overall ExperienceI was given the several different prices and i think i was over charged... didn’t want insurance but was still charged for it
Latasha L. | First ImpressionsCory was great to work with. Very professional, helpful and kind. He made the experience a pleasant one.
Shelton c. | Overall ExperienceDavid took the time to work with me ensuring that my account with u-haul was helpful to me. Thank You, Shirlene
Shirlene N. | First ImpressionsCory Platt was exceptional. Very professional and friendly. Thank you
STEPHANIE C. | Overall ExperienceThis location is my Uhaul of choice for storage and it's solely based upon the character and attitude of the Customer care team, they're nothing short of Excellent when it comes to customer care. 👏
Michele O. | First ImpressionsIt was the first time using any type of storage unit... It was a nice experience... Yes, I would use it again.
Robin C. | Overall ExperienceFriendly atmosphere. Excellent service. Extremely helpful in answering all my questions and making sure I understood all the info presented to me. Very pleased with the security. Will recommend!
Pamela T. | First Impressionslove my experince
Zyquise B. | Overall ExperienceAlthough the location was suitable for my needs, I really didn't care for the location or it's layout.
Martin W. | Overall ExperienceSo I need gentleman looks very polite near his business expedited myself with respect honesty and this particular U-Haul is probably one of the best ones that I've encountered and I've been traveling
Alvin S. | First ImpressionsHella excellent customer service, ultimate friendly knowledgeable staff, clean establishment, best service ever! :D
Dennis g. | Overall ExperienceI currently have no feedback to write. Service was great, nonetheless.
Luciana W. | Overall ExperienceGreat
Shatia M. | Overall ExperienceVery helpful. Thanks
Eric B. | Overall ExperienceWas referred by a employer,most definitely will use uhaul again..lots of space great customer service..the manager on colonel glen very respectful gentleman he has a great attitude..
Mary G. | Overall ExperienceMy unit was infested with roaches to which I was told that I needed to be the one to take care of the issue though it wasn't my issue. Also, 2 dead rodents laid dead in my aisle for days w/o cleanup.
MeChelle J. | Overall ExperienceGreat customer service.
Mary G. | First ImpressionsGreat People !!
Telisha C. | First ImpressionsVery good people
Sharon M. | Overall ExperienceThe person at the counter, Jeremy, who helped me was very positive and cheerful and helpful.
marsha c. | Overall ExperienceVery helpful. Thanks
Eric B. | First ImpressionsI had my unit for around 6 years and if I ever need another I will be back. Thank you for your service.
TOCCARA P. | Overall ExperienceThank you
Tara C. | Overall ExperienceI REALLY appreciate the experience of partnering with U-Haul, and the professionalism of the staff, before, during, and after my move and relocation. I WILL certainly recommend this particular locatio
Christopher P. | Overall ExperienceThe storage was Full of mice droppings and pee as were all of my things. Everything had to be throughly cleaned or discarded. The units are made of plywood giving access to the surrounding units.
Annice B. | Overall ExperienceTerrible service. Alarm went off when I was trying to use fascility
Charles B. | Overall ExperienceNice and clean facility
Tavvara D. | First ImpressionsGood service I recommend
Gloria A. | Overall ExperienceI love u guys!!! Y'all r da BEST!
Sarah A. | First ImpressionsThe manager over there is extremely helpful and extremely nice thank you very much
WILLIAM R. | Overall ExperienceOutstanding customer service by David
Shawn J. | Overall ExperienceLove it
Sarah A. | Overall ExperienceGood
CLEMENTINE M. | Overall ExperienceCory is awesome.
CRISTIN O. | Overall ExperienceJ.J. And Tony were very helpful! They even got my storage booked at the Colonel Glenn location for us!
Brittany H. | First ImpressionsThe staff was friendly; however the storage I has was not clean or maintained. When I moved out I had items damaged by rats and there was a live lizard on the wall.
JESSIE V. | Overall ExperienceI reserved a truck at this location but they didn't have it. Then they sent me to another location that was closed and finally sent me to one that had trucks. I will not use this location again.
CHARLES C. | Overall ExperienceCory was very thoughtful and understanding about my very unique situation.
stacey r. | Overall Experiencewill use again if needed.
Carol S. | Overall ExperienceCustomer service was excellent. Mr. Womack did an excellent job. I would recommend this location again. The only thing they didn’t have on hand was an appliance dolly, but everything else was perfect.
Jerri J. | First ImpressionsVery attentive and professional staff. The entire process was seamless and stress free.
Roberta G L. | First Impressionseverything went well and I feel like I got in a good spot.
Carol S. | First ImpressionsCORY IS AWESOME. So knowledgeable and professional.
CRISTIN O. | First ImpressionsHorrible customer service. Staff are friendly but lazy. They failed to inspect that my things had been cleared out of my storage before the due date and then billed me a fee. No customer service reply
Khasahn B. | Overall ExperienceThey were very helpful and friendly
Danny J. | Overall ExperienceGreat place! No major problems. I kept my unit for almost 2 years.
Lydia P. | Overall ExperienceThe facility was clean and staff courteous
Lana N. | Overall ExperienceU haul team was very friendly and helpful. They insured I had the right size storage facility and size for my needs. Thank you!
Jason H. | ReservationThanks
Antoinette b. | Overall ExperienceGood services
Danilo M. | Overall ExperienceThe manager was rude to me alot brooklynn
shanaye r. | Overall ExperienceCorey was awesome and courteous. Helped me with exactly the truck size I needed to get the job done. Great customer service.
kao v. | Overall ExperienceThere was rat dropping in my unit and spiders! My dresser was damaged due the concrete sweating. There should be a care sheet saying there might be rats and damage due to floor problems
Teresa r. | Overall ExperienceI have always preferred using UHaul services, the cargo van rental option is wonderful, I shall gladly recommend it to everyone I know...the staff at the Colonel Glenn location are great, thank you!
Dawn S. | Overall Experience