Customer Reviews for U-Haul Moving & Storage at Colonel Glenn

1,377 reviews

6300 Colonel Glenn   Little Rock, AR 72204
(Across the street from Taco Bell)

(501) 562-2777

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(501) 562-2777

6300 Colonel Glenn
Little Rock, AR 72204
(Across the street from Taco Bell)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

TERRYE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
3.0

I reserved my truck and a dolly online. When I arrived, they didn't have a dolly available. The rep was very professional and apologetic when my husband got irritated. When we got in the truck and on the interstate we were facing the sun. The window was so dirty, mainly on the inside, that it was extremely difficult to see. We had to find a service station to clean the outside because the wiper fluid reservoir was empty. We had nothing to clean the inside so it was returned as we got it, with a filthy windshield.

RICHARD W. 
Rating:
4.0

Customer did not leave a comment.

DEMETRIUS R. 
Rating:
4.0

Customer did not leave a comment.

MADELINE C.  |  Overall Experience 
Rating:
5.0

Joseph went above and beyond to accommodate and help me. I appreciate him.

Sammie J. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

David went above and beyond!!! Very friendly staff and were willing to go out of their way to help me and my children connect the tow dolly and showed us how to load/unload and secure the vehicle we were towing. Thank you SO MUCH for everything!!!!!

Cherie H. 
Rating:
5.0

Customer did not leave a comment.

ERIC Y.  |  First Impressions 
Rating:
5.0

Friendly and efficient

Kenneth W. 
Rating:
4.0

Customer did not leave a comment.

Carolyn M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DORIS N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shintasia M.  |  First Impressions 
Rating:
5.0

Very good service and convenient

SHONDRA C.  |  First Impressions 
Rating:
5.0

Nothing. Smooth and easy!

John C. 
Rating:
3.0

Customer did not leave a comment.

Zac W. 
Rating:
1.0

I had to put $160 down on a $29.99 truck! That is a shame! A deposit was not necessary if the customer buys insurance! When someone MOVE they DON'T need the Uhaul company TAKING advantage of THEM! My reciete said i was charge $160. My account says $184 was actually charged! David Womack STATED had i told him i knew a certain person, THEN... Then what? I would NOT have been excessively CHARGED? Well glad to KNOW! ...I THOUGHT it was because I am BLACK! It will make a difference in whom I KNOW then FOR me to be charged correctly?

Dreka A. 
Rating:
5.0

Customer did not leave a comment.

Angela C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Mohammad A. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Denita W. 
Rating:
5.0

Customer did not leave a comment.

stacie H. 
Rating:
5.0

Customer did not leave a comment.

Sahice W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phoenix M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

This site saved the day. Had a reservation at Kanis, confirmed pickup 45 min prior, arrived to discover they didn't have equipment. Had to go to Col Glenn to pick up trailer. Kanis was courteous & helpful, but not notifying me or automatically arranging a substitution was a significant delay on an already tight day.

carl K. 
Rating:
2.0

Because when I made my online reservation it said that I’ll have a storage at the facility I’ve rented from but when I got there they didn’t have what I wanted so I drove a couple more miles to get what I needed

Duyreia P.  |  First Impressions 
Rating:
5.0

I am frustrated because of the lack of coordination from the time of requesting service to the time of pick up. I had initially requested the Baseline location as it is near my departure home. I then received a call that at Baseline they did not have the truck and that I had to go to the Col Glen location. Then, I get another call that the truck is not at the Col Glen location and instead I had to drive to the Kanis Rd location. The day of pick up, I called the Kanis location and they tell me they did not have the truck but that it was indeed at the Col Glen location. During all this time, when I mentioned that I had requested the truck picked up at the Baseline location and how come the truck could not be driven to the Baseline location for my pick up, the response I got was that the truck did not belong to that location. My frustration emerges with my chasing the truck location. I had requested the truck at the Baseline location well in advance so the truck should have been at that location. Someone should have driven it to THAT location as that was the location I requested. Once I got to the Col Glen location the staff was professional and apologetic for the various mishaps. I feel those mishaps "could" have been avoided.

Javier C. 
Rating:
5.0

Customer did not leave a comment.

Gilleon B.  |  Overall Experience 
Rating:
5.0

i dont think anything at this point , the staff was very helpful

George A. 
Rating:
4.0

Great experience! Quick and professional! Truck was very clean and ready to go upon arrival. Booking online was super easy and staff was friendly and helpful.

Monica W. 
Rating:
4.0

It seem as though i was pressured into buying the insurance. Once the customer says no. Honor their request. I had to wait on them to clean the truck. Noticed the floor inside was sprayed but the steering wheel wasn't wiped down and sprayed. The back was swept.

Annette T. 
Rating:
3.0

Customer did not leave a comment.

TIM M. 
Rating:
5.0

Mr. David He is really so nice I will be again

Kiyen K. 
Rating:
5.0

Customer did not leave a comment.

TIM M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Bonnie A. 
Rating:
5.0

It was great

Della B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Saundra S. 
Rating:
5.0

David is very helpful and professional.

Emily B. 
Rating:
3.0

To have the furniture dolley and furniture pads that I need.

ASHLEY G. 
Rating:
4.0

The storage area is very difficult to maneuver a truck through. The streets are very narrow

Leighana W.  |  First Impressions 
Rating:
5.0

Most of the time I’ve had excellent service. Although your Uhaul office in Cypress TX rented a dolly to my ex husband without anyone notifying me or my authorization. This was not acceptable luckily he didn’t rent a Uhaul vehicle! Me Cheegu Jansen

CHEEGU J.  |  First Impressions 
Rating:
4.0

Charge those who smoke in the vehicles. Smelled like stale cigarettes

Melissa G. 
Rating:
5.0

David was wonderful to work with, very helpful and professional!

Cindy B. 
Rating:
5.0

Very friendly and easy to work with

Audra S. 
Rating:
1.0

The owner of the location hitched our trailer incorrectly and caused us numerous problems throughout our trip. We had to stop at another UHaul for assistance where an employee informed us that had we kept driving with this improper hitch our trailer could've potentially separated from our car on the road. Add in that the brake lights went out on the trailer several times and we had to spend over $100 buying stand alone lights, and this has been a very poor experience with UHaul. We will be contacting the corporate office and asking for a full refund.

Noah A. 
Rating:
4.0

Customer did not leave a comment.

Alyia G. 
Rating:
5.0

The representatives were courteous knowledgeable and very helpful.

Betty M. 
Rating:
5.0

Customer did not leave a comment.

Todd B.  |  First Impressions 
Rating:
2.0

Over all the experience was what was needed . Just need something pro rated! So I just stored at another facility.

Brittany C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
3.0

Customer did not leave a comment.

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

Teresea T. 
Rating:
5.0

Fast friendly service and really nice, clean, and well maintained vehicle.

Phillip G. 
Rating:
5.0

Excellent equipped and customer care

Houston Y. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Denita W. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Jasmine A.  |  First Impressions 
Rating:
4.0

Staff is always quite helpful & they have always had my reservations ready when promised. The past few times there have been issues with one of the van doors not opening so just make sure you inspect the equipment.

Daman H. 
Rating:
5.0

The person working was professional and very helpful.

Karen J. 
Rating:
3.0

The G.M. David wasn't prepared for us he didn't have the truck that I ordered got a bigger truck that was to much for what I needed plus it wasn't a very good truck keep thinking it was gonna break down on me while I was driving it just needs people to be more prepared and and it took him for ever to get the paper work ready for the storage I feel like I should get my money back on the truck since it wasn't the truck size I ordered plus it was P.O.S. and should get my money back

Dylan B.  |  First Impressions 
Rating:
3.0

Next door to a store selling lingerie and “rock and roll clothing “- awesome

andrew M. 
Rating:
1.0

There were 3 dead mice in my storage facility..I was so discussed with my personal belongings there. I wouldn't recommend anyone leaving there valuables there it's disgusting!!!!

Tavvara D.  |  Overall Experience 
Rating:
5.0

The owner was Awsome David!!

Patrice V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel W.  |  Overall Experience 
Rating:
3.0

The Manger was great very accommodating the truck was awful I drove it at night the lights were so dim didn't seem like they were even on the gas tank said it was on the left side but was on the right side looked like someone had cut a hole for it the engine was barely wanting to go I think this truck need to be removed out of service

Darrel J. 
Rating:
5.0

Great store!

Amy H. 
Rating:
3.0

Customer did not leave a comment.

Shayla C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ellen M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARKW S. 
Rating:
4.0

Joseph was very helpful in helping me drop off a trailer when I couldn't get a response from anyone at my original drop off location to change the time of drop off.

Roger T. 
Rating:
4.0

All the van doors wouldn't open so it was more difficult to load/unload.

Daman H. 
Rating:
5.0

Joseph is always extremely proffessional, helpful and pleasant. Great experience

SHAKEILA S. 
Rating:
5.0

I had some trouble scheduling- I never received a call from anyone to confirm my equipment location and had to track it down myself- but everything else was very good. The app was giving me trouble so the owner helped me get the van checked out. The van was comfortable and clean and performed well under about 7 hours of constant driving on a very hot day. I filled the tank beyond the level I received it just for my own peace of mind and received a good sized credit on my invoice. I saw other equipment being checked by staff and taken offline when they didn't pass checks. That made me feel confident that the equipment would be reliable and it was. I will rent from this location again if I need a van.

Max W. 
Rating:
5.0

The Colonel Glenn location was so horrible I had to cancel my reservation. This location should not exist! Horrible driving to storage units up hilly terrain. NATS on the inside attacked me before I could open the door. The "climate" was definitely NOT "controlled"!!!

TAIQUITHA R.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Richard J. 
Rating:
3.0

Customer did not leave a comment.

Richard H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shea D. 
Rating:
4.0

I ordered a 10x10 online, when I arrived I was assigned 2 5x5 units. It was difficult to find the unit. However, I have to commend the guy who answered my call. He directed me to another location who had what I needed! He went the EXTRA MILE working with the agent at the I-30 location to refund my rental immediately. Terrance Miller at the 9302 I-30 location was Outstanding!! He worked Extra Hard to get my 1st rental refunded and provided EXCELLENT CUSTOMER SERVICE! Very very professional! What a GREAT experience.

Lisa A.  |  Online Move In 
Rating:
5.0

Best place to rent a storage

Zeffrey T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron J F.  |  Overall Experience 
Rating:
5.0

There was a mix-up at the Sherwood location. So I had to go drop off the 2wheel dolly at Little Rock location. Sadly ther an attempt to double charge me for the switch of my 2-wheel dolly to a trailer, but Joseph in was more than Everything was nicely

TYRONE B. 
Rating:
4.0

Customer did not leave a comment.

Payton C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Richard H. 
Rating:
3.0

Was a big hole in wall when I returned to my storage.

Jasmine M.  |  Overall Experience 
Rating:
5.0

the location in Little Rock is superb I think his name was Joseph he's a manager or he used to be a manager and y'all need to actually give him his own store! Certain people understand the importance of value & having the correct equipment & service wrap's 2 get her as one! THANKS Joseph!!!!!

TYRONE B. 
Rating:
5.0

Mr David at the colonel Glenn location is very helpful ! I give this location five stars !!!!!!!!!

raleah h.  |  Overall Experience 
Rating:
5.0

Truck was on E not good. speedometers last 2 #s was @ 61, however at online checkout they set the speedometers out bound reading to 50, rip off

Yolanda B. 
Rating:
5.0

Customer did not leave a comment.

Fay D.  |  First Impressions 
Rating:
3.0

I got an out of date uhaul.. other than that, my experience was cool.

Kia S. 
Rating:
3.0

Bumper on front was torn partially off. Customer service was excellent

Vicky J. 
Rating:
5.0

Very nice and neat

Zeffrey T.  |  First Impressions 
Rating:
2.0

The storage unit was hard to find, we were unable to locate. While the facility is secured by a gate there were people just wandering around inside watching me while I tried to locate my unit and I felt very unsafe. I ultimately left and did not use the storage unit. Would not recommend.

Miriam M.  |  Overall Experience 
Rating:
5.0

The agent at the office on Sunday, May 23 was very helpful and professional. Much Appreciated!

Vivekanandan G.  |  Online Move In 
Rating:
4.0

It's all good

Eric J.  |  Overall Experience 
Rating:
5.0

Tha manager, David, was very well to work with. Ge heloedne with payment adjustments when necessary. He has a very pleasant disposition.

LINDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA W. 
Rating:
4.0

I think there is a shortage in the light fixture but other than that the experience was a very positive one.

HIRAM S.  |  Overall Experience 
Rating:
5.0

Great people, In and out!

WILLIAM R. 
Rating:
5.0

I wish the access hours were longer, i was unavailable to finish moving bc it was around 11pm.

Jessica L.  |  First Impressions 
Rating:
2.0

1. Lighting needs to be put in the individual unit to where a person can see when inside the unit; not the hallway. 2. Get your credit card readers working in the lobby. Every time I paid; I had to give my credit or debit card to the representative; who manually typed my information into his computer, because he said the credit card reader doesn't work. That's unacceptable!!

MARQUEZ M.  |  Overall Experience 
Rating:
5.0

The owner was amazing and very helpful

Atoyia D.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Charles T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Atoyia D. 
Rating:
3.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Leslea K. 
Rating:
5.0

Customer service was AWESOME.I was in a hurry and the guy went above and beyond to assist me.

Otis W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
3.0

I believe the pictures that are taken to show the correct mileage and fuel charges before and after a rental should be included on the rental contract for the customers records.

KEIONI T. 
Rating:
5.0

Great customer service and the Saleman was very polite and professional.

Luetisha W. 
Rating:
4.0

Customer did not leave a comment.

Audrey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia P.  |  First Impressions 
Rating:
5.0

The guy that checked me in was excellent and extremely professional.

Donnietha B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ginger R. 
Rating:
5.0

Customer did not leave a comment.

Telecia P.  |  Overall Experience 
Rating:
5.0

Nothing everything is great and the Manager David is totally awesome so Sweet and professional , thanks for everything David Great Staff

CYNTHIA F. 
Rating:
5.0

I loved the workers and the business experience

FELICIA L. 
Rating:
4.0

The only problem and concern I have is there is no lighting inside my actual storage unit #6! There needs to be a light fixture inside all the individual units. The young man at the desk; Maurice, was extremely nice, helpful to me, and professional. Maurice is one of the best employees I've encountered at the Colonel Glenn location.

MARQUEZ M.  |  First Impressions 
Rating:
5.0

Great so far

james w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REUBEN G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Everything and everyone was so professional

Antoinette M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Actually talked to the owner of the franchise, great guy and he runs an excellent operation

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
4.0

The staff was very nice and helpful.

Latanya P. 
Rating:
3.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Rufus B. 
Rating:
5.0

Customer did not leave a comment.

Christian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashaun W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica G. 
Rating:
5.0

Hassle free

Clara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

ALVIN H. 
Rating:
4.0

Customer did not leave a comment.

Catina H. 
Rating:
5.0

Customer did not leave a comment.

Maxwell F. 
Rating:
5.0

Service was great.

cynthia S. 
Rating:
1.0

I was charged twice and still haven't received my refund or deposit for the rental.

ldonpatrick b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORETTA H. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Amber B. 
Rating:
1.0

We will use another mean for moving

Joshlyn R. 
Rating:
1.0

Colonel Glenn is the WORST Uhaul facility in Central AR. Horrendous personnel. NEVER answer the phone; they always let it roll to the national support line where no one EVER helps. Horrendous, dirty facilities. Not sure how/why Uhaul allows them to run a place this way. Facilities in NLR and Benton are FAR superior. Do NOT use Colonel Glenn.

Chris H. 
Rating:
5.0

The manager was friendly and upstanding.

Lee C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Monica J. 
Rating:
4.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

They were very nice, and very helpful to us. I most definitely would recommend.

Marlon M.  |  First Impressions 
Rating:
2.0

I was given the several different prices and i think i was over charged... didn’t want insurance but was still charged for it

Latasha L.  |  First Impressions 
Rating:
5.0

David took the time to work with me ensuring that my account with u-haul was helpful to me. Thank You, Shirlene

Shirlene N.  |  First Impressions 
Rating:
5.0

This location is my Uhaul of choice for storage and it's solely based upon the character and attitude of the Customer care team, they're nothing short of Excellent when it comes to customer care. 👏

Michele O.  |  First Impressions 
Rating:
5.0

Friendly atmosphere. Excellent service. Extremely helpful in answering all my questions and making sure I understood all the info presented to me. Very pleased with the security. Will recommend!

Pamela T.  |  First Impressions 
Rating:
5.0

Nice and clean facility

Tavvara D.  |  First Impressions 
No reviews have been submitted for this location.

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