Customer Reviews for U-Haul Moving & Storage at Columbus Rd

Rating:

3.0

Lower the prices spent 100 for 20” truck for two hours and 30 miles. I could of called movers for that much and I wouldn't of had to do the work.

Rating:

1.0

I am being charged for a vehicle I did not use- never left the lot. It never left the lot because the vehicle was too big. She had assured me she closed the bigger vehicle out and opened the cargo van but after calling today i was informed that she did not close it. I also see on the itemized contract where there is a $33 charge plus $19.95. Yesterday April 10th there was three attempts to take out from my bank account $69 after already charging me $124 for the 6 days I had the vehicle. According to my bank and bank statement and bank alerts. This morning around 9am there were 2 attempts to take out $265. My bank alerted me of these attempts and we blocked UHAUL for unauthorized charges and use of my account. I returned the vehicle with 1/4 from a full tank of gas. It was only required that it be 3/4 from empty. I drove a little close to 140 miles. There was no damage to the vehicle. there was m&ms that spilled and a few pieces of paper that I forgot but no damage. IT was my understanding that I would be charged $0.70 a mile.

Rating:

2.0

The original truck they were going to rent me a employee took the keys home. So they had to give me a truck that was loaded with warning light. And less than a quarter tank. I was nice about it and wish I hadn't now. When I turned it in they charged me for more fuel than it had. I have a storage unit here an was considering keeping it but after yesterday I'm taking my stuff out and going somewhere else from now on. I've used this uhaul for years and this is the worst it's been in a long time. I will not be recommending them ever again nor using them anymore.

Rating:

5.0

Very quick an courteous service

Rating:

3.0

Had to wait fir them to sweep out the truck, not where they said it was supposed to be. They would put stickers on all the dents and made us take photos if everything. Took an hour to pick up the truck because I was doing their job.

Rating:

5.0

Both of the employees were friendly and helpful. Missy always went out of her way to make sure we felt welcome and was quick to offer assistance.

Rating:

5.0

I tried calling first. On hold for over 15 minutes. Hung up and drove there. When I got there, there were two very polite ladies there. No one was in front of me. Someone should have answered the phone? Luckily they had a trailer stock, and I was out of there in about 20 minutes.

Rating:

1.0

Learn math when charging a customer

Rating:

4.0

Very friendly and polite. They were willing to help us without a long wait.

Rating:

5.0

My last couple rental experiences at uhaul I was given vehicles that did not have full fuel tanks. The most recent rental had 3/8 of a tank. This is frustrating because now I have to play around keeping enough fuel in the tank unless you expect me to return the vehicle with more fuel than when I rented it.

Rating:

4.0

Make the check in and check out process less complicated! Also make sure the vehicles are in good working order....no check engine lights and wheel alignments would help. We had a real crap vehicle this time.

Rating:

4.0

Nothing

Rating:

1.0

The sales attendant was overcharged me on the mileage and was very rude to me when I confronted him. Was unwilling to address my concern and ripped me off.

Rating:

5.0

The women working at this location did all they could to make sure our family was well accommodated. They also were calm, professional, and understanding about our being stressed out.

Rating:

5.0

Nothing

Rating:

2.0

Key drop not clearly marked. Once i parked the truck and completed check in protocol i was almost immediately harassed by local sheriff with allegations of stealing things and breaking into rental vehicles. Not worth the hassle i went thru just to return uhaul equipment.

Rating:

5.0

I can't think of anything that needs improvement. Both the checkout and return procedures where quick and efficient.

Rating:

5.0

One of the Best locations I have used. The staff is professional and helpful. The location itself is easy to get in and out of.

Rating:

1.0

Sell it to someone new

Rating:

5.0

I HAVE RENTED VEHICLES AT THIS LOCATION ON NUMEROUS OCCASIONS AND HAVE ALWAYS HAD FRIENDLY, EXCELLENT, FAST SERVICE. LOVE THE MANAGER MELISSA WHO GOES ABOVE AND BEYOND WITH HER KNOWLEDGE AND SERVICE.

Rating:

4.0

The person checking me in had some computer issues and had to use his cellphone to charge me for a dolly. It was dark when we were hitching the trailer to my Jeep and he could have used some sort of lighting to make it easier and safer for him.

Rating:

4.0

Staff were friendly and helpful. Truck was clean and trustworthy. No needs for improvement.

Rating:

5.0

Great people

Rating:

3.0

Trailer had no running lights the person even knew it

Rating:

5.0

The lady that checked me in was very nice

Rating:

5.0

Quick and easy pick up and drop off.

Rating:

1.0

Missy was awesome! I had my storages about 5yrs and she worked with me on multiple occasions when it came to late payments and payment arrangements. The other staff were ok, but if Missy wasn’t there I’d rather wait and talk to her when she came back. My move out however was completely DISGUSTING and ridiculous. I had multiple items I left behind because they were literally COVERED in mice droppings. It’s understandable that there could be some issues seeing that the storages aren’t sealed off individually, but the fact I had to leave some stuff because of it was unacceptable. There was a giant rodent poison box in my second storage unit (B19) where majority of the mouse droppings were and that was just mind blowing to say the least. I also came across a dead roach in my first unit (B47) which I’m glad was dead and didn’t multiply! I just really don’t appreciate that fact I paid extra fees for having an indoor storage and from my understanding, the fees were for protection and maintenance against rodents and bugs. After this, I highly doubt I will ever use this storage facility again, and yes I will for sure spread the word.

Rating:

5.0

No issues. Staff was excellent and made drop off super easy. Wish the pick up would have been as easy as drop off.

Rating:

3.0

There was no lighting in the parking lot, so it was difficult to back the trailer into the parking space. The attendant was helpful and guided me with a flashlight.

Rating:

3.0

Though the staff at this location was very friendly, the overall Uhaul experience would prevent me from ever using them again. I used the app for pickup and it had problem after problem causing the employee to have call a coworker at 7am for the lock code. When I got to my truck I found it was a 17' and not the 20' that I had paid for. The employee stated they don't have a 20' and said the 17' would cost the same price! It turned out that I was just about that three feet short when I went to load my belongings 2 hours away. Now I have to return with my own pickup truck to pick up the rest of my belongings that would not fit in the 17'. That is an extreme waste of time and money caused directly by Uhaul. When I returned my truck the very nice employee who tried to help me had problems with her phone application delaying my return process even further. So the employees were very nice but even their kindness couldn't make up for the total failure of Uhaul's app technology and the fact that they cost me extra money by confirming me a 20' truck and giving me a 17' truck instead. Will not be back.

Rating:

5.0

Your computers seem ackward and cumbersome. Caused a half hour delay for some reason even though I called ahead and registered online.

Rating:

5.0

Keep up the good work u guys were great I'm sorry I took so long to review

Rating:

4.0

I didn't go inside this location--an associate met me outside and checked in my trailer return from a mobile device. He WAS wearing a mask, and keeping his distance, which I really appreciated. Super helpful and quick to drop off. I would recommend this location, but unfortunately, because of my drop off experience, I likely won't be doing business with UHaul again.

Rating:

5.0

Worked excellent,

Rating:

5.0

I didn't realize until I got to my Mom's house and until after the movers showed up that the long handle lift dolly was broken. The wheel on the left was broken. We made due without, just please make sure you send customers with well maintained equipment.

Rating:

5.0

I love coming to this location employees are amazing, but all the updates, and the price could be better.

Rating:

3.0

My check in experience took almost a HALF HOUR - it was NOT the fault of the associate I blame management! She explained she was in training, and I think it was her third or fourth day maybe, and the employee that was supposed to be there with her, training her, either did not show up or called off. So she was totally on her own trying to work through this. She actually called her manager to ask a question and the manager did not answer the phone call, which I feel is completely unacceptable! Again, I do not blame her at all, she did the very best she could and was very apologetic and very professional. My return experience, was not much better… They're actually was someone there with her at that point, but he did not seem very interested in helping us out, and again that process took much longer than it should have.

Rating:

5.0

You are doing a superb job

Rating:

5.0

The older of the two trucks leaked water into the cargo box.

Rating:

2.0

The truck was saying check engine and when I called to extend it they tried to charge me 50 dollars more when I knew I shouldn't have got it fixed

Rating:

5.0

Very professional and efficient personnel logging in the vehicles being returned.

Rating:

5.0

Thank you

Rating:

4.0

Everything was clean and well maintained. An additional clerk would have been helpful and cut down on wait time.

Rating:

5.0

The online mobile registration wasn't working correctly, so I had to work with the staff member to re-create and start all over once I arrived at the facility. Other than that, the staff team member was outstanding and made the experience an easy one!!

Rating:

4.0

No problems here, staff has always been good every time I've ever been there.

Rating:

5.0

Personnel are very helpful courteous and respectful. Being autumn time of the year, can't stop leaves from blowing into back of the 26' truck we rented! I have back and sciatic pain, Missy noticed that and even offered to clean out the truck box for me! That is an outstanding human quality!!!

Rating:

4.0

The truck I had had a check engine light on luckily I didn't have far to go. Also I did the on line reservation with check out at the desk to make things quicker and the phone rang and I had to wait an extra 10 min. What's the point of doing the online check out just to get pushed back because someone calls. I think they should have put them on hold until finishing my transaction. Frustrating!

Rating:

5.0

busy Saturday return, took a long time to check in equiipment, . other than that was a terrific experience, really good staff

Rating:

4.0

I submitted reservation online requesting 1/2 dozen furniture pads. I didn't check the back of the truck before I left and the pads were not in there when I needed them. Online orders need to be checked more carefully. Thanks.

Rating:

4.0

The owner was great to work with. Extremely helpful and polite to her customers. The new girl there was a bit.... Much ...but the owner made up for it. Thanks again.

Rating:

3.0

I didn’t like the fact that my unit was open at the top and exposed to all the other units and the only thing separating them was chicken wire.

Rating:

1.0

I for sure won't be coming back

Rating:

5.0

This is the second time I have used the storage, and I have rented trucks and vans in the past. I don't even live in Canton anymore, but I always go to this facility.

Rating:

4.0

The Service provided was good, however the directions to the Storage Facility would be better if a more detailed instruction is being provided, so as the prospective Customer doesn't have current pro

Rating:

1.0

I found a bug in my Storage unit Me and my fiancé talk to the manager Missy and she said there’s nothing we can do about it and she made Fiancé crying and I will never get a storage unit from

Rating:

5.0

Very clean and nice phacility and store is great its dry and very secure i would recommen the store and to rent a uhaul truck to anyone...great service as well

Rating:

5.0

👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏

Rating:

5.0

First time using your service! So far outstanding. Larger units would make storing easier

Rating:

1.0

This was the worst customer service I have ever experienced. Not even the manager knew what was going on.