Customer Reviews for U-Haul Moving & Storage at Confederation St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Confederation St

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Nicholas P. on

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alex S. on

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Customer pick up and drop off.

Gary R. on

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Have used U-Haul a few times in the past .... this was by far the best experience I’ve had All paperwork was in order when arrived & the return was the most efficient ever.

Terri W. on

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Make sure the trucks are full. When i got the pick up today that i rented it had a 1/4 of a tank. I had to guess how much gas to put in to return it and i over guessed so the truck got return with almost 1/2 a tank. So it ended up costing me more than it should of because the last renter was to lazy to fill it before they returned it. It's not fair to people that have to put gas in and guess.

Michael J. on

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Go job thank

Sarvesh S. on

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Carol D. on

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Very helpful very nice respectful take care of their customers very well

Dwayne B. on

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No thoughts

Andrew D. on

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Deborah L. on

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Super friendly and efficient staff! Definitely will be back!

James V. on

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All is great and Lori and her gang are always great. Only one comment is think about having trucks with all season radials. I got stuck on the thinest layers of snow. Or include a warning, bucket of sand, and little warning about slip sliding away. Other than that - you guys are great!! See you in a couple weeks when I head off to Brantford to sculpt during family day! Jim

Kyle G. on

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Everyone at uhaul worked so well with me when I’m going through hard times. They always understood my situation and worked with me accordingly. All the staff there are friendly and have awesome

jane B. on

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Mary K. on

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Marc B. on

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Everything is great. One thing is I booked online and when I got there had to give all information again. Not much point booking online oof you have to redo the process anyway

Michael P. on

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Paul W. on

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U-Haul needs to stop renting on their supply and demand pricing. I paid double on the 5 -8 trailer from the last time I rented. $56 to $114 because of a supply and demand pricing charge. I was a bit price shocked but needed the trailer.

SAUL C. on

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John B. on

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Paul W. on

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Nothing. All good.

Angela D. on

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Jean-Maurice R. on

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Tristan G. on

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leo D. on

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Great Service picking up and dropping off.

Brian V. on

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Wayne L. on

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Awesome keep up the good work

JOcelyn V. on

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The gentleman who assisted me that day was very nice and fun to deal with. Made the process fast and easy. Thank you sir making my experience great

mark G. on

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All good

Daryl S. on

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Michael J. on

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Anne S. on

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Kalikst T. on

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Dawn M. on

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Fritz H. on

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everything was fast and easy

Dan D. on

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Thank you for all great service was a life time experience for me worked out best way could for me thank you again for all.

Andrew T. on

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Howard B. on

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Marchello S. on

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Amber R. on

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The gentleman at the drop off location was extremely nice and personable. Very thorough with explanations to my questions. Thanks!

Jennifer A. on

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Lori the Sarnia manager worked with me to make my move go smoothly and stress free ! Thank you so much and will be using you again soon . Thank you Sarnia confed team !! Jennifer

Jestyn L. on

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Gilles B. on

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Excellent counter help, Cris was very friendly and helpful

Dennis L. on

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Michael L. on

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Mike B. on

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Nothing they were awesome

Michael I. on

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Everything was just fine, the representatives were very friendly and helpful!!

William S. on

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Jeffrey P. on

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kim M. on

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Paul T. on

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Bradley L. on

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Leah P. on

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Dan H. on

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Rainer M. on

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Great service. Thanks.

John W. on

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servuce was excellent and staff knowledgeable and friendly. Would definitely go back again. Thank you.

Sid L. on

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Gas was down 1/8 of a tank. Nearby gas station was closed. Was charged $34. Bunch of crooks.

Philip O. on

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The staff was very friendly and helpful during my move in and move out. Thanks

Myles Vanni T. on

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Our truck broke down and we needed on last minute. We're very helpful. Great team!

Myles V. on

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Helped us out in a pinch when our truck broke down. Great location!

Timothy A. on

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SayedHossein L. on

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The service and equipment available was excellent.

gerry Q. on

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Nothing keep up the great service, and friendliness !!!

Rob Y. on

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theresa k. on

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Smooth transaction.

DAVID V. on

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Jim C. on

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Kate F. on

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Little issue but was dealt with well. Thanks rick

Ken M. on

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Kenneth P. on

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Steven M. on

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So far, I've only had seamless business experiences here. Never have issues, just the way I like it. Easy.

susan P. on

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Helen J. on

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I was pleased with the service provided. The place was clean.

James V. on

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Leo D. on

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very pleased. wouldn't need to change anything to make it better for me. Thank you. Excellent experience.

Mary F. on

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Jace H. on

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The truck I rented could have been a little more clean in the cabin area, seems like it hadn’t been vacuumed or wiped down in quite a while

Glen K. on

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shawn T. on

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William P. on

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mark G. on

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Friendly..Personable...Professional

danika A. on

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christian M. on

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great service provided! would highly recommend

TGH S. on

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Less and Lori run a great operation. always look forward to dealing with them! Very Very happy with UHaul !!! Mike Kilbreath

anne S. on

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Les and his team are very pleasant and accommodating, always a pleasure to rent from here.

Evellyn T. on

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Alvin I. on

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I was treated very well..I have no complaints...and will be using this location again when we move.

bill G. on

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I was greeted instantly and friendly by the person behind the counter. Free coffee???

cam K. on

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Great job!!

Joseph B. on

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Marjory L. on

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The whole transaction from start to finish all went extremely smoothly and caused no added stress to what I already had with trying to make sure everything with the move would run as smoothly as possible. Less and his wife ensured that everything went really well for me and I am very thankful to them for their assistance for me.

Sylvain D. on

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Great service

David S. on

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Marc R. on

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nothing

Brett S. on

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James F. on

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Brian S. on

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Suraj N. on

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I like online return thing , easy and no need any rep

Scott P. on

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Shaun S. on

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dan D. on

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Christopher T. on

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Nothing...it was a perfect experience

Jason W. on

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William R. on

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Laverne G. on

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as always excellent to deal with !

Matthew S. on

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Douglas B. on

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Excellent service ! Accommodated my needs, great price.

sherri Rick C. on

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Heather M. on

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Chris was great!! So helpful and pleasant!! A real pleasure to deal with!!

robert e. on

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Lori Kirk and the rest of the staff ALWAYS look after our needs. Exceptional service, facilities and overall experience. Thank you Bob

mary anne c. on

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Staff are pleasant and very helpful. Very efficient.

calvin g. on

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Staff was friendly, pleasant and helpful. Thank you

Michelle E. on

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Very welcoming and answered all questions. Clean facility and locker.

john kelly g. on

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Friendly customer service!

Brad M. on

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Will be using again soon , awesome place

ROY S. on

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I was extremely happy all around with U-Haul Storage. It was better than I really did expect. Way to go U-Haul, thanks.

Angelina M. on

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The owners at this particular Uhaul are awesome. I have been a "frequent flyer' if I may say. They are friendly, professional, courteous and can joke around a bit as well. I have sent others their.

STAN B. on

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the staff went over and above the U HAUL requirements.

PAT S. on

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Office was busy but the wait was not too long.

Bruce T. on

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vehicle was available when requested and pick up and delivery was without incident. Would strongly recommend.

donna d. on

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Convenient, friendly and fast service. I would definitely recommend this business to my friends and family.

Jeffrey H. on

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One thing ruined it all. We were locked in the facility. Tried to leave at 10pm in torrential rain. Gate said "access not permitted contact site manager". No # avail. Stuck for a long time. Angry.

Catherine E. on

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Never, ever have I had a problem with U-Haul. Staff have always been polite and helpful.

CATHERINE R. on

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The staff are all very friendly and helpful. I rented a storage locker for a couple of years without any issues. Keep up the good work.

Lawrence C. on

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Could have better communication with main office about closed accounts Sending bills for accounts that have all ready been closed. Other than that was pleased with the service.

Diana D. on

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I've used this facility twice now. Always very clean and well maintained. I wasn't able to get the size of the unit I wanted, more larger climatized units would be helpful.

anne k. on

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Very clean and accessible facility. Helpful staff

corey k. on

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guy that assisted me at the counter was helpful. units are very clean well maintained

SUNDAR N. on

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Overall, my experience renting a storage unit at U-Haul on Confederation Street was a good one. Only complaint is that I was forced to buy a lock from U-Haul instead of being allowed to use my own.

Diana D. on

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the staff was extremely help full in such a difficult time

Edward C. on

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As long as the same general manager is there we will continue to keep coming back!

Joshua N. on

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Was an amazing experience

tom m. on

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Nothing but a good experience

Doug F. on

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Very knowledgable and courteous stakk

David M. on

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Keep it up thanks 4 ur patience

gwen g. on

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Very dependable and I felt very confident storing my belongings there.

tom m. on

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Everything was handled by the office great. Changes to what was needed, over the phone was fulfilled immediately. Great Job

Nicole M. on

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My contents were FILTHY due to the open ceiling in unit. My contents also had Poplar tree fluff all over everything. I've used other local storage and never had to have items professionally cleaned.

CAROLE M. on

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Friendly courteous staff who go the extra mile to help

diane l. on

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Staff was always very helpful when I needed information...this was my first experience with them and would recommend them to all family and friends. Thank you!

Bryon C. on

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Mouse terds and urine all over everything. I was told to buy insurance after showing them the infestation... moved my stuff out.

Kenneth G. on

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All staff were extremely helpful. Went out of their way to assist when needed. They took their time I did not feel rushed. Very patient with all customers. Did not rush anybody even with a line up.

Pam Vaughan H. on

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Always clean. Never had any problems with access.

steve j. on

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Great place

Eric P. on

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I rented a storage unit at U-Haul in Waterloo a few years ago. They did such a great job that when I needed a unit in Sarnia I went straight to U-Haul. Same excellent experience I'm happy to say.

Gina V. on

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A very friendly staff willing to help.

juan m. on

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Used the service to keep my motorcycle safe during winter time, everything was just fine

Brian S. on

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just great.

Laurie L. on

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Xx

Randip S. on

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The staff at the location were real professional as well as friendly and helpful.

michelle w. on

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They were good to me. I appreciate their assistance.

Katrina N. on

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very helpfull staff

JOHN O. on

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We stored our home's content for 2.5 years. The experience at U-Haul was excellent. The staff, particularly, Lori Kirk, were very helpful regardless of our concern or question.

DAVID B. on

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Well done

NITSA C. on

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I would recommend Uhaul for your storage needs. Staff were very friendly.

Marion Watt L. on

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very accommodating. I would recommend this U Haul facility highly.

william m. on

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Good

calvin g. on

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Friendly and very accommodating. Definitely will use again.

Christine S. on

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The female manager has an attitude problem with customers she seems to be on a power trip. I am a business owner in Sarnia, I am also close friends with many business owners who are pleasant..NOT HER

Todd M. on

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Great people to deal with all the time !

TOM B. on

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Staff were knowlegable and friendly.

Musee Regional Du R. on

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We weren't able to visit the space we rented, but U-Haul Moving & Storage at Confederation Street was strongly recommended to us and the staff was very helpful.

MIKE S. on

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I had gone through a difficult time I found all the staff very empathetic and helpful I would highly recommend them to all that ask me

CHRIS T. on

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Overall excellent experience!

linda g. on

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Thank you for the positive experience I received from U-Haul. The staff (especially Lori) were very helpful. I would recommend your facility to anyone.

PETER C. on

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After renting a 26ft truck for a cross country move, I was very impressed with the drive and comfort of the 26ft Ford.

Nadine m. on

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The staff were very efficient and accommodating.

Kristine D. on

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