Was an issue with the gas, I put 6.5 litres in it was charged for another 8. Only 19 kms were put on the truck. When I picked the truck up the gauge was on the left side of the 3/4 mark, so I wasn't worried about it to my dismay.
GEORGE K.Customer Reviews for U-Haul Moving & Storage at Confederation St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always professional service with a smile , you can't ask for more than that , thank you once again
William C.Lori Kirk and her husband are very friendly and approachable. It is clear they have invested in keeping Sarnia a friendly community and their business definitely shares the friendly community spirit. Lori Kirk went above and beyond when she helped me by delivering some items from my storage locker not only once, but twice, to the Hospital when I could not. Not many people, much less busy business owners, would offer their valuable time. It was not lost on me. Lori also called and made sure I had given someone permission to enter my locker- which I had. Great service. I would definitely recommended using this company for hauling and storage needs. If a person walks through theirs doors with a good attitude, it will come back at them tenfold. Just don’t be a day late renting anything without letting them know!
Janet F. | Overall ExperienceI don't know what happened. I received some messages from Uhaul. I haven't even booked Uhaul. If it was a fraud I need you to after it. Please and thank you
Akash N.They are very friendly & professional.. thanks
Anderson B.The locks didnt work the lights didnt turn off the customer service was rude
Kyle L.The app is not good. It always let's me book equipment that is not available at the date and site I book, and just asks that I agree to be called. I'm done with the app. The Confederation site in Sarnia is excellent. They tracked down a trailer for me and had it brought in for my rental. It's not the closest option for me, but is absolutely the best.
Allan M.Initially I tried the lease inside the store, made my reservation and chose not to take out the insurance of 15 dollars, unfortunately the Mrs who was working at the time, a totally unprepared staff, did not serve me well, acting with prejudice and disrespect, said she would not proceed with the lease and that I was mandatory to pay the 15 dollars, I explained to her that Or maybe because she realize I'm not Canadian I felt humiliated. I returned later and rented it over my cell phone.
Warley P.Nothing! Just keep doing what you're doing.
jaudi E.Very friendly and easy to do business with! I'm a happy customer!
SHERRY G.ive been using this location for years , great friendly staff and well organized. i've used other locations - no one compares !
JASONLLOYD W.they made me take a smaller truck causing a lot more work i wouldnt be ale to move if i didnt take it no discount offered
JAMES B.I was initially supposed to pickup the trailer at the confederation store. The second I arrived the lady that is the store manager began being very rude and unpleasant. She informed me that she had 2 trucks stolen the night before and began questioning what I was renting. I was being helped by another employee but she felt she needed to step in and be ignorant. She argued and argued with me over something totally irrelevant to the situation and said I'm not allowed to rent anything. I'm the manager and it's my decision to rent to you. Is exactly what she said. This is the worst service I have ever received at any store ever in my life.. I would strongly recommend going anywhere but this location but if you do go here try not to even look at the older lady that pops her head out of the room beside the counter..
Jason G.excellent staff who make it a pleasant experience
leo B.They took great care of my needs and was very helpful. I would absolutely recommend this location. Thank you you for all your help. Carrol
Carrol J.They try to scam on fuel, put in lower gas level and change extra on return. When proved with gas bill they refunded. Please check and get the full receipt before you leave on returning the vehicle.
SEEVARATNA A.Check the running lights as I had to use my 4 way flashers at night.
Bob H.staff were very helpful and professional !
Carol B.Excellent customer service!
Russell R.When a customer places a reservation specifying that they would need a fridge cart as well as a truck and you had an in-depth conversation with them regarding the fact that they were going to need a large truck with a ramp and a fridge cart that you would ensure that as the conversation took place the reservation requirements were in place however after driving 30 minutes to my destination I opened the back of the truck to realize I did not have a fridge card so two people had to move a fridge one person ended up injured because there was no fridge cart I was unable to secure the refrigerator to the truck which meant one of my $80 crispers broke it was not a good experience it would not be something I would recommend I would suggest anyone go to any other location than this one in Sarnia because they do not meet the requirements as specified in the reservation.
Melissa F.Nothing. Always amazing service at this location!
Heather T.This location is the only uhaul location I would recommend.
Kimberly C.Over all it was pretty good.
WALTER W.Friendly Service
chris D.Trailer served it purpose very effectively. Would use again.
Greenway L.Very friendly and proffesional.
Doug C.Sweep out the trailer
Mary M.It was a very quick, efficient rental.
Parker G.Customer service, the man at the counter, was a little grumpy.
Kerry P.The lights on the trailer did not work. Plus the ratcheting mechanism was very rusted and unlubericatted. I did clean up one of the corroded light connections, which got half the light's working. I also lubricated the ratchets to get those working. The staff were very friendly. Trailer needed better maintenance
paul A.The only thing I would say is maybe list the actual pricing because they told us a completely different price over the phone and then when we brought it back the price was really high. We used the uhaul for 6 hours and we only moved one and a half loads a block away the gas didn't even move , and we didn't go very many kilometres so I'm just confused why I paid $100 plus dollars for it when we were told it was a way lower price. But over all good experience
Jami L.Sarnia location is the only reason we would use UHaul again. VERY clean and professional.
drew S.Always love dealing with the Kirks, they run a great facility
Marc A.Very friendly and helpful.
Alix D.Polite, courteous service! Great people working there!
David T.Night and day compared to the disasterous Stoney creek location
phil F.Always a good experience . Definitely recommend .
David D.Staff very professional, helpful and friendly. Trailer parked in loading zone, ready for our arrival on pick up date. Assisted us in backing into parking spot upon return. Have been to several UHaul locations in past and this is by far the best in terms of ease to access, condition of equipment and amount of inventory.
Rena F.Maintain the vehicles better, mine had a few issues, which I sent to you via email.
Vince M.I asked for emailed copy of my receipt and I still haven't received it
Daniel S.The straps could be gone over better, the straps had abrasions that were ripping the threads apart when I picked up the dolly
brandon S.Very friendly and helpful staff
Kathleen F. | First ImpressionsLori & Len Kirk went above and beyond in customer service. Absolutely wonderful people to do business with.
Alison L. | Overall ExperienceLast time I was emptying out my storage unit on London line it was so icy I slipped n fell hurting my lower back n hip..pretty sure it's on camera from my storage locker. It was at night after dinner just before my date to move out..pretty sure it was Jan.6. I was black n blue for over a wk n missed a couple days of work ftom barely being able to walk. I have pictures of how icy n unsafe the hole compound was the nite! Something should have been done about the icy. No reason for it to be that bad!
melissa v. | Overall ExperienceAlways. Helpful
Robert H. | First ImpressionsAlways excellent service by Lori and her team. Have been a customer that has utilized storage from time to time and the use of rental trucks. Also, the packing accessories have been very convenient and excellent quality. Always highly recommend this location.
LYNDA R. | Overall ExperienceAs you know we've just moved to a larger unit so we're obviously satisfied with the way you handled my request. Thank you.
Rosemary F. | Overall ExperienceLes, Lor, & Chris at UHaul on Confederation St. Sarnia are always helpful and cooperative.
Rosemary F. | First ImpressionsLocker was not cleaned. Had torn up papers over the floor.
JAMES C. | First ImpressionsBest facility in town. 4th time Ive rented a unit. Best service hands down. The place is always at capicity. Need I say more. Everyone knows they are the best.
LYNDA R. | First ImpressionsWas on a waiting list for a smaller unit. Got called and told I had to take it that moment or lose it. Did take it. Then tried getting a refund on the bigger unit I had rented and paid for for the next 2 weeks. They said no. So I kept it the last 2 weeks. If I had given it up when I got the other unit , U haul would rent it out to someone else and get paid twice for the 2 weeks. This sort of sucks.
LORNE MUHLIG S. | First ImpressionsVery helpful with our questions and concerns.
Jean-claude R. | First ImpressionsThe man assisting us was very helpful and pleasant to deal with. I had by accident got the wrong size storage locker (realized this AFTER he completed the process, paid, and went to look at it). My husband and I went back to the man at the front desk to explain my mistake. I felt so worried since the bigger size that we needed would be all gone. I also didn’t want to bother them. The man was kind about the mix up and was able to upgrade us to the bigger storage unit with no issues. My panic instantly subsided! The man was so helpful. We also were able to schedule a u-haul truck while paying for our unit. Everything was so easy to schedule and confirm. Prices aren’t horrible either. That is the only thing I would add is that storage units are becoming pricey! It’s unfortunate. The price for renting a u-haul truck though is fair! Lastly, we were sold a lock and I found it pricey as well - roughly $12. Besides that, the service by the man was fantastic and very easy! I wish I could remember his name! Thanks again.
Jordan D. | First ImpressionsThe person working in the office went above and beyond to get us a storage unit. Having just arrived from New Brunswick I cannot express how appreciative we were. Without this unit we would have been in a mess.
pamela M. | First ImpressionsThe lady who runs the place is 10/10. She made everything very easy and smooth. If she's not self-employed then give her a raise.
Monica M. | First Impressionsdound head office in Arizona to be pricks with a $15 late fee. Don’t forget to pay your bill on time
mike c. | Overall ExperiencePro rated is a rip off. You should be ashamed. The staff told me i would have to pay for unit before i could use came back to get refund but nope. You guys suck. Never even moved anything in either
CAROLE L. | Overall ExperienceElectronic documents and verification would be useful.
ronda b. | First ImpressionsI am a long-term customer of nine years and I must say my move out of province was very Trumatic for me. Lori Kirk has not only helped me but worked very diligently to make everything easy for me. Living in another province sometimes we ran into trouble with payments and dates but Laurie and her staff always made things right. Thank you so much
SABINA J. | Overall ExperienceAmazing Staff, friendly always professional
Sean T. | First ImpressionsIt was good, but a lower price for the 1st month, which someone else does, would be nice.
Randy R. | Overall ExperienceI moved across the country and there have been a few problems on my part with payments and bank changes. But I have to say the staff have always been polite and always worked with me. It’s been eight years now and I would recommend you to my family and friends. Thank you Lori, you are the best
SABINA J. | First ImpressionsGreat staff-excellent facility-easy access
RON M. | First ImpressionsI've used this facility for years for storage and truck rentals. Laurie, Les and Chris are simply put, the best. They are always friendly and super professional. The facility itself is always clean. I highly recommend this Uhaul location.
scottburnett s. | Overall ExperienceClean site and they changed my storage spot because they realized the one they had reserved for me was too tight to get my car in. Staff was very friendly and helpful.
Randy R. | First ImpressionsOnly problem i found it was expensive and I was there for over 3 yrs and you kept increasing my rent
Greg B. | Overall ExperienceGetting the free month of storage with my truck rental was incredibly helpful for moving and the give me time to find room for my extra things.
Joel G. | Overall ExperienceI own two retail stores in Sarnia and the efficiency and overall demeanor of your staff made me jealous!!!! They were helpful, happy and friendly. They were very "covid conscious" and informative. I KNOW that there can only be great soldiers, when they have a fantastic Sargent....well done!!!!!
selenaclarkson a. | First ImpressionsExcellent service
Kenneth W. | Overall ExperienceAppreciation of a very caring and knowledgable staff at this location.
dana p. | First ImpressionsI honestly can't rate. What happened to me was I put a storage unit on reserve then paid for it on Feb 20th. $115.00. Due to us selling the house and I had no place to go. As it turned out exactly 7 days later I found a townhouse. Didn't need the unit. In fact I never used it. Never went on the storage unit property. I contacted UHaul via online chat and tried to see if under the circumstances I could be refunded. I just got told due to the rental agreement there is no pro rate or refunds on partially used usage. I agree 100% with the storage rules, but for someone like myself with the incident that happened, I figured there should be some sort of adjusting factor. There's a difference of using it for a period of short time and not using it at all. I was told just to make sure I cancel before Mar 20th so I don't get charged. Chris the employee I talked to for cancelling was really perfessional and was efficient. I work in retail, have for 30 years. I know the headaches of customers trying to pull tricks to get out of agreements. But mine was a legit situation, and I think to keep people happy, and not be hesitant to use your services, there should be some sort of adjustability We all know that there are ways in retail to go over and beyond to serve our customers appropriately . So needless to say, I paid $115 for absolutely no reason. No storage use. Didn't even crack the door or lock or enter the parking lot. That, I am not happy or satisfied about
Michelle M. | Overall ExperienceSatisfied
juancho a. | First ImpressionsVery helpful very nice respectful take care of their customers very well
Wayne B. | First ImpressionsEveryone at uhaul worked so well with me when I’m going through hard times. They always understood my situation and worked with me accordingly. All the staff there are friendly and have awesome
Kyle G. | Overall ExperienceThank you for all great service was a life time experience for me worked out best way could for me thank you again for all.
Dan D. | Overall ExperienceThe staff was very friendly and helpful during my move in and move out. Thanks
Philip O. | Overall ExperienceThe service and equipment available was excellent.
SayedHossein L. | First ImpressionsSmooth transaction.
theresa k. | First ImpressionsI was pleased with the service provided. The place was clean.
Helen J. | Overall ExperienceChris was great!! So helpful and pleasant!! A real pleasure to deal with!!
Heather M. | Overall ExperienceLori Kirk and the rest of the staff ALWAYS look after our needs. Exceptional service, facilities and overall experience. Thank you Bob
robert e. | Overall ExperienceStaff are pleasant and very helpful. Very efficient.
mary anne c. | Overall ExperienceStaff was friendly, pleasant and helpful. Thank you
calvin g. | Overall ExperienceVery welcoming and answered all questions. Clean facility and locker.
Michelle E. | First ImpressionsFriendly customer service!
john kelly g. | Overall ExperienceWill be using again soon , awesome place
Brad M. | Overall ExperienceI was extremely happy all around with U-Haul Storage. It was better than I really did expect. Way to go U-Haul, thanks.
ROY S. | Overall ExperienceThe owners at this particular Uhaul are awesome. I have been a "frequent flyer' if I may say. They are friendly, professional, courteous and can joke around a bit as well. I have sent others their.
Angelina M. | Overall Experiencethe staff went over and above the U HAUL requirements.
STAN B. | Overall ExperienceOffice was busy but the wait was not too long.
PAT S. | First Impressionsvehicle was available when requested and pick up and delivery was without incident. Would strongly recommend.
Bruce T. | First ImpressionsConvenient, friendly and fast service. I would definitely recommend this business to my friends and family.
donna d. | Overall ExperienceOne thing ruined it all. We were locked in the facility. Tried to leave at 10pm in torrential rain. Gate said "access not permitted contact site manager". No # avail. Stuck for a long time. Angry.
Jeffrey H. | Overall ExperienceNever, ever have I had a problem with U-Haul. Staff have always been polite and helpful.
Catherine E. | First Impressions