Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck cab floors could have been cleaner.Nice truck and was easy to drive.Reasonably priced.Overall good experience
NOT A DARN THING ..THEY WERE GOOD TO ME AND VERY POLITE
I moved across the country and there have been a few problems on my part with payments and bank changes. But I have to say the staff have always been polite and always worked with me. It’s been eight years now and I would recommend you to my family and friends. Thank you Lori, you are the best
Hassle free transaction. Thank you
Pickup was quick and efficient. Staff was very personable and helpful.
Great experience all around.
Nothing the customer service was great
The trailer I rented towed very well, we had no problems, I will utilize their services for my next rentals.
The truck we received worked well, but it smelled bad
Great staff-excellent facility-easy access
Have week price deals
Excellent location and equipment . And friendly helpful staff
Staff at this location are always very helpful. We've rented from them many times.
The staff was courteous and professional. Pleasure to deal with.
My rental experience was very good. Uhaul is my first point of contact.
Both employees at checkin and checkout were most courteous and helpful making my moving day adventure very smooth and hassle free. Thank you!
Rep didn't let us be present for inspection
Perfect location and staff, made my moving day!!!
Windshield Gutter was not sealed properly and it came off when the vehicle was on road at a speed of 90 km/hr. Left indicator wasn't working (either from the start or mid way), when realized had to pause journey to get it fixed.
I've used this facility for years for storage and truck rentals. Laurie, Les and Chris are simply put, the best. They are always friendly and super professional. The facility itself is always clean. I highly recommend this Uhaul location.
Keep up the good work
The only great experience I had was with the app reservation and once I was at this particular location who works for uhaul ..I was appaulled by the unprofessional unclean and basicalky was victimized and verbally abused from the start. I have bern overcharged and misled ..I Love Uhaul I never been so upset and have such a terrible experience in my life.I dudnt even get to finish moving. I hope one of your customer support team or someone from uhaul is in contact with me asap.Thanks ..Ginger Scharfe
Great staff, very friendly and helpful
Clean site and they changed my storage spot because they realized the one they had reserved for me was too tight to get my car in. Staff was very friendly and helpful.
Provide the vehicle ordered; provide the pick-up location closest to the customer and confirm/advise any changes or adjustments a week before rather than a day so alternate arrangements can be made if required. I would not recommend UHaul - especially if moving to another city. There was a lot of unnecessary stress added on moving day
Excellent, friendly, competent service, nothing that I can think of could have improved the service. Please notify Lori and the other staff.
Not able to use mobile feature. Locator would not work.
Uhaul team on Confederation has always been helpful with our needs and service is excellent!
Excellent service. Would highly recommend UHaul.
I use your services on a consistent basis, as well as rent a storage space. Lori and her staff are always friendly and accommodating. I wouldn't go anywhere else.
make sure customer knows what they are paying for before signing contract.. when i booked online reservation, i declined any insurance. my husband picked up the rental and when he got home he asked me why the rental was so high in price. i looked at receipt and noticed that that employee automatically added insurance of $8 to the rental. he had no clue that he signed for that. i don't know why this was added to my rental, when i originally declined any insurance. not the best way for uhaul to make money!!! I was not impressed that this was done without our knowledge. call back would be accepted. karen lupi 519-383-7442
Great experience. Reasonable prices. No improvements needed..
Cargo van rental. Staff were very courteous and explained everything. Check in and check out was fast. Great value for money. I highly recommend this U-Haul location.
Excellent customer service!
Friendly informative staff Transaction smooth from start to finish
Just keep what you doing thanks
as always, very happy about the services I received from the people whom work there Very friendly, experienced, knowledgeable and the availability of vehicule Great !!!!! :-)
Great service and cheap always has what u need
Great experience
I was not given an opportunity to sign off on the final agreement, which I didn't even see until I received the electronic receipt. Not an issue in my case, but it leaves the customer with no recourse if something is wrong (dishonest).
Your employees were very helpful and great to deal with. I was extremely disappointed with the tire wear on two of the tires on this trailer, I've been an owner operator for 28 years and know that two of the tires on the trailer would not of past a safety. I would not use your company if I were travelling any distance, as the tires were in that bad of shape. Hopefully you could bump up your safety program so that your equipment is not on the road and that unsafe.
all was good
Only problem i found it was expensive and I was there for over 3 yrs and you kept increasing my rent
Do not eliminate staff in an attempt to go to self serve equipment pick up.
When I need to use this service I always use this location. This location is hassle free, the place is clean, neat and organized. But the most important part of the experience, is the staff. The staff at this location are always friendly and sociable. The are knowledgeable in the product line and they truly strive to please. Thanks again for another great experience!!
Dropped off after hours. Lot well lit and tidy.
satisfied
I had reserved a trailer for a time sensitive move. The trailer did not show up.. the staff did what they could to contact the person who was late but had no success. I ended up using an open trailer and had to buy some rope to tie everything down. Was a pain in the a$$.
Nothing......everything was great!
Getting the free month of storage with my truck rental was incredibly helpful for moving and the give me time to find room for my extra things.
Pretty sure a lot of companies would benefit from seeing the customer service at this location. Probably could learn from them. Great people and service.
I own two retail stores in Sarnia and the efficiency and overall demeanor of your staff made me jealous!!!! They were helpful, happy and friendly. They were very "covid conscious" and informative. I KNOW that there can only be great soldiers, when they have a fantastic Sargent....well done!!!!!
Excellent service
Appreciation of a very caring and knowledgable staff at this location.
I honestly can't rate. What happened to me was I put a storage unit on reserve then paid for it on Feb 20th. $115.00. Due to us selling the house and I had no place to go. As it turned out exactly 7 days later I found a townhouse. Didn't need the unit. In fact I never used it. Never went on the storage unit property. I contacted UHaul via online chat and tried to see if under the circumstances I could be refunded. I just got told due to the rental agreement there is no pro rate or refunds on partially used usage. I agree 100% with the storage rules, but for someone like myself with the incident that happened, I figured there should be some sort of adjusting factor. There's a difference of using it for a period of short time and not using it at all. I was told just to make sure I cancel before Mar 20th so I don't get charged. Chris the employee I talked to for cancelling was really perfessional and was efficient. I work in retail, have for 30 years. I know the headaches of customers trying to pull tricks to get out of agreements. But mine was a legit situation, and I think to keep people happy, and not be hesitant to use your services, there should be some sort of adjustability We all know that there are ways in retail to go over and beyond to serve our customers appropriately . So needless to say, I paid $115 for absolutely no reason. No storage use. Didn't even crack the door or lock or enter the parking lot. That, I am not happy or satisfied about
Satisfied
Very helpful very nice respectful take care of their customers very well
Everyone at uhaul worked so well with me when I’m going through hard times. They always understood my situation and worked with me accordingly. All the staff there are friendly and have awesome
Thank you for all great service was a life time experience for me worked out best way could for me thank you again for all.
The staff was very friendly and helpful during my move in and move out. Thanks
The service and equipment available was excellent.
Smooth transaction.
I was pleased with the service provided. The place was clean.
Chris was great!! So helpful and pleasant!! A real pleasure to deal with!!
Lori Kirk and the rest of the staff ALWAYS look after our needs. Exceptional service, facilities and overall experience. Thank you Bob
Staff are pleasant and very helpful. Very efficient.
Staff was friendly, pleasant and helpful. Thank you
Very welcoming and answered all questions. Clean facility and locker.
Friendly customer service!
Will be using again soon , awesome place
I was extremely happy all around with U-Haul Storage. It was better than I really did expect. Way to go U-Haul, thanks.
The owners at this particular Uhaul are awesome. I have been a "frequent flyer' if I may say. They are friendly, professional, courteous and can joke around a bit as well. I have sent others their.
the staff went over and above the U HAUL requirements.
Office was busy but the wait was not too long.
vehicle was available when requested and pick up and delivery was without incident. Would strongly recommend.
Convenient, friendly and fast service. I would definitely recommend this business to my friends and family.
One thing ruined it all. We were locked in the facility. Tried to leave at 10pm in torrential rain. Gate said "access not permitted contact site manager". No # avail. Stuck for a long time. Angry.
Never, ever have I had a problem with U-Haul. Staff have always been polite and helpful.
The staff are all very friendly and helpful. I rented a storage locker for a couple of years without any issues. Keep up the good work.
Could have better communication with main office about closed accounts Sending bills for accounts that have all ready been closed. Other than that was pleased with the service.
I've used this facility twice now. Always very clean and well maintained. I wasn't able to get the size of the unit I wanted, more larger climatized units would be helpful.
Very clean and accessible facility. Helpful staff
guy that assisted me at the counter was helpful. units are very clean well maintained
Overall, my experience renting a storage unit at U-Haul on Confederation Street was a good one. Only complaint is that I was forced to buy a lock from U-Haul instead of being allowed to use my own.
the staff was extremely help full in such a difficult time
As long as the same general manager is there we will continue to keep coming back!
Was an amazing experience
Nothing but a good experience
Very knowledgable and courteous stakk
Keep it up thanks 4 ur patience
Very dependable and I felt very confident storing my belongings there.
Everything was handled by the office great. Changes to what was needed, over the phone was fulfilled immediately. Great Job
My contents were FILTHY due to the open ceiling in unit. My contents also had Poplar tree fluff all over everything. I've used other local storage and never had to have items professionally cleaned.
Friendly courteous staff who go the extra mile to help
Staff was always very helpful when I needed information...this was my first experience with them and would recommend them to all family and friends. Thank you!
Mouse terds and urine all over everything. I was told to buy insurance after showing them the infestation... moved my stuff out.
All staff were extremely helpful. Went out of their way to assist when needed. They took their time I did not feel rushed. Very patient with all customers. Did not rush anybody even with a line up.
Always clean. Never had any problems with access.
Great place
I rented a storage unit at U-Haul in Waterloo a few years ago. They did such a great job that when I needed a unit in Sarnia I went straight to U-Haul. Same excellent experience I'm happy to say.
A very friendly staff willing to help.
Used the service to keep my motorcycle safe during winter time, everything was just fine
just great.
Xx
The staff at the location were real professional as well as friendly and helpful.
They were good to me. I appreciate their assistance.
very helpfull staff
We stored our home's content for 2.5 years. The experience at U-Haul was excellent. The staff, particularly, Lori Kirk, were very helpful regardless of our concern or question.
Well done
I would recommend Uhaul for your storage needs. Staff were very friendly.
very accommodating. I would recommend this U Haul facility highly.
Good
Friendly and very accommodating. Definitely will use again.
The female manager has an attitude problem with customers she seems to be on a power trip. I am a business owner in Sarnia, I am also close friends with many business owners who are pleasant..NOT HER
Great people to deal with all the time !
Staff were knowlegable and friendly.
We weren't able to visit the space we rented, but U-Haul Moving & Storage at Confederation Street was strongly recommended to us and the staff was very helpful.
I had gone through a difficult time I found all the staff very empathetic and helpful I would highly recommend them to all that ask me
Overall excellent experience!
Thank you for the positive experience I received from U-Haul. The staff (especially Lori) were very helpful. I would recommend your facility to anyone.
After renting a 26ft truck for a cross country move, I was very impressed with the drive and comfort of the 26ft Ford.
The staff were very efficient and accommodating.
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