NOT A DARN THING ..THEY WERE GOOD TO ME AND VERY POLITEPaul J.
U-Haul Moving & Storage at Confederation St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Greg M.
Customer did not leave a comment.James L.
I moved across the country and there have been a few problems on my part with payments and bank changes. But I have to say the staff have always been polite and always worked with me. It’s been eight years now and I would recommend you to my family and friends. Thank you Lori, you are the bestSABINA J. | First Impressions
Hassle free transaction. Thank youADIB E.
Pickup was quick and efficient. Staff was very personable and helpful.Bryan B.
Customer did not leave a comment.Jacob T.
Customer did not leave a comment.Richard B.
Great experience all around.Alexandra S.
Customer did not leave a comment.robert G.
Customer did not leave a comment.myron M.
Nothing the customer service was greatpam W.
Customer did not leave a comment.patricia n. | First Impressions
The trailer I rented towed very well, we had no problems, I will utilize their services for my next rentals.Stephen W.
Customer did not leave a comment.Monica G.
Customer did not leave a comment.Cori L.
The truck we received worked well, but it smelled badPeter N.
Customer did not leave a comment.Geoffrey D. | Overall Experience
Great staff-excellent facility-easy accessRON M. | First Impressions
Have week price dealsKevin B.
Customer did not leave a comment.Teresa S.
Excellent location and equipment . And friendly helpful staffed S.
Staff at this location are always very helpful. We've rented from them many times.Kurtis S.
Customer did not leave a comment.Wayne M.
Customer did not leave a comment.Kimberly B.
The staff was courteous and professional. Pleasure to deal with.Orlo C.
Customer did not leave a comment.Caroline G. | Overall Experience
Customer did not leave a comment.blair T.
My rental experience was very good. Uhaul is my first point of contact.Alan M.
Both employees at checkin and checkout were most courteous and helpful making my moving day adventure very smooth and hassle free. Thank you!John W.
Customer did not leave a comment.Becky K.
Customer did not leave a comment.Terry F. | First Impressions
Rep didn't let us be present for inspectionDerek A.
Customer did not leave a comment.LANCE O. | Overall Experience
Perfect location and staff, made my moving day!!!Larysa P.
Windshield Gutter was not sealed properly and it came off when the vehicle was on road at a speed of 90 km/hr. Left indicator wasn't working (either from the start or mid way), when realized had to pause journey to get it fixed.Srinath K.
I've used this facility for years for storage and truck rentals. Laurie, Les and Chris are simply put, the best. They are always friendly and super professional. The facility itself is always clean. I highly recommend this Uhaul location.scottburnett s. | Overall Experience
Keep up the good workDANR E.
Customer did not leave a comment.Debbie C.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.jim C.
Customer did not leave a comment.JOHN G.
The only great experience I had was with the app reservation and once I was at this particular location who works for uhaul ..I was appaulled by the unprofessional unclean and basicalky was victimized and verbally abused from the start. I have bern overcharged and misled ..I Love Uhaul I never been so upset and have such a terrible experience in my life.I dudnt even get to finish moving. I hope one of your customer support team or someone from uhaul is in contact with me asap.Thanks ..Ginger ScharfeGinger S.
Great staff, very friendly and helpfulTerry H.
Clean site and they changed my storage spot because they realized the one they had reserved for me was too tight to get my car in. Staff was very friendly and helpful.Randy R. | First Impressions
Customer did not leave a comment.mark I.
Customer did not leave a comment.TIMOTHYW R.
Customer did not leave a comment.Kamaldeep S.
Provide the vehicle ordered; provide the pick-up location closest to the customer and confirm/advise any changes or adjustments a week before rather than a day so alternate arrangements can be made if required. I would not recommend UHaul - especially if moving to another city. There was a lot of unnecessary stress added on moving dayBONNIEJ K.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Karl Rankin A.
Customer did not leave a comment.Linda V.
Excellent, friendly, competent service, nothing that I can think of could have improved the service. Please notify Lori and the other staff.Douglas B.
Not able to use mobile feature. Locator would not work.Lee A.
Customer did not leave a comment.Simone B.
Uhaul team on Confederation has always been helpful with our needs and service is excellent!tanya M.
Excellent service. Would highly recommend UHaul.David H.
Customer did not leave a comment.Kelly H.
I use your services on a consistent basis, as well as rent a storage space. Lori and her staff are always friendly and accommodating. I wouldn't go anywhere else.Angela D.
make sure customer knows what they are paying for before signing contract.. when i booked online reservation, i declined any insurance. my husband picked up the rental and when he got home he asked me why the rental was so high in price. i looked at receipt and noticed that that employee automatically added insurance of $8 to the rental. he had no clue that he signed for that. i don't know why this was added to my rental, when i originally declined any insurance. not the best way for uhaul to make money!!! I was not impressed that this was done without our knowledge. call back would be accepted. karen lupi 519-383-7442Karen L.
Customer did not leave a comment.Stuart M.
Customer did not leave a comment.Daryl N.
Customer did not leave a comment.Brian R.
Great experience. Reasonable prices. No improvements needed..GARY F.
Customer did not leave a comment.Deidra B. | Overall Experience
Customer did not leave a comment.Joesph S.
Customer did not leave a comment.theresa k. | Overall Experience
Cargo van rental. Staff were very courteous and explained everything. Check in and check out was fast. Great value for money. I highly recommend this U-Haul location.Tony A.
Customer did not leave a comment.ATLEEC S.
Excellent customer service!Wesley S.
Friendly informative staff Transaction smooth from start to finishtammy S.
Customer did not leave a comment.Ray D.
Just keep what you doing thanksClarence S.
as always, very happy about the services I received from the people whom work there Very friendly, experienced, knowledgeable and the availability of vehicule Great !!!!! :-)Daniel S.
Customer did not leave a comment.Bradley L. | Overall Experience
Customer did not leave a comment.Carl G.
Customer did not leave a comment.J W.
Customer did not leave a comment.Darren P.
Customer did not leave a comment.Liz K.
Customer did not leave a comment.Adam M.
Great service and cheap always has what u needKrystal R.
Great experienceDianne L.
I was not given an opportunity to sign off on the final agreement, which I didn't even see until I received the electronic receipt. Not an issue in my case, but it leaves the customer with no recourse if something is wrong (dishonest).Christopher Q.
Customer did not leave a comment.ANDRE D.
Customer did not leave a comment.otto v. | First Impressions
Customer did not leave a comment.John M.
Your employees were very helpful and great to deal with. I was extremely disappointed with the tire wear on two of the tires on this trailer, I've been an owner operator for 28 years and know that two of the tires on the trailer would not of past a safety. I would not use your company if I were travelling any distance, as the tires were in that bad of shape. Hopefully you could bump up your safety program so that your equipment is not on the road and that unsafe.George M.
Customer did not leave a comment.PETERA B.
all was goodPhillip C.
Customer did not leave a comment.James C.
Only problem i found it was expensive and I was there for over 3 yrs and you kept increasing my rentGreg B. | Overall Experience
Customer did not leave a comment.Neil C.
Do not eliminate staff in an attempt to go to self serve equipment pick up.daryl M.
When I need to use this service I always use this location. This location is hassle free, the place is clean, neat and organized. But the most important part of the experience, is the staff. The staff at this location are always friendly and sociable. The are knowledgeable in the product line and they truly strive to please. Thanks again for another great experience!!Rachel W.
Customer did not leave a comment.Ryan S.
Dropped off after hours. Lot well lit and tidy.ALANM G.
Customer did not leave a comment.JAN D.
Customer did not leave a comment.Chindan P.
Customer did not leave a comment.Chad B.
Customer did not leave a comment.Austin B.
Customer did not leave a comment.William B.
I had reserved a trailer for a time sensitive move. The trailer did not show up.. the staff did what they could to contact the person who was late but had no success. I ended up using an open trailer and had to buy some rope to tie everything down. Was a pain in the a$$.Carl B.
Customer did not leave a comment.Shaina R. | First Impressions
Nothing......everything was great!Bonnie B.
Customer did not leave a comment.Barry E.
Customer did not leave a comment.patrick W.
Customer did not leave a comment.tina C.
Getting the free month of storage with my truck rental was incredibly helpful for moving and the give me time to find room for my extra things.Joel G. | Overall Experience
Customer did not leave a comment.Christopher B.
Pretty sure a lot of companies would benefit from seeing the customer service at this location. Probably could learn from them. Great people and service.Michael B.
Customer did not leave a comment.Jovana L.
Customer did not leave a comment.Terrance C.
Customer did not leave a comment.Jatin K.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Kerri Y. | First Impressions
I own two retail stores in Sarnia and the efficiency and overall demeanor of your staff made me jealous!!!! They were helpful, happy and friendly. They were very "covid conscious" and informative. I KNOW that there can only be great soldiers, when they have a fantastic Sargent....well done!!!!!selenaclarkson a. | First Impressions
Customer did not leave a comment.bob b. | Overall Experience
Customer did not leave a comment.ken v. | First Impressions
Customer did not leave a comment.jamie m. | Overall Experience
Excellent serviceKenneth W. | Overall Experience
Appreciation of a very caring and knowledgable staff at this location.dana p. | First Impressions
I honestly can't rate. What happened to me was I put a storage unit on reserve then paid for it on Feb 20th. $115.00. Due to us selling the house and I had no place to go. As it turned out exactly 7 days later I found a townhouse. Didn't need the unit. In fact I never used it. Never went on the storage unit property. I contacted UHaul via online chat and tried to see if under the circumstances I could be refunded. I just got told due to the rental agreement there is no pro rate or refunds on partially used usage. I agree 100% with the storage rules, but for someone like myself with the incident that happened, I figured there should be some sort of adjusting factor. There's a difference of using it for a period of short time and not using it at all. I was told just to make sure I cancel before Mar 20th so I don't get charged. Chris the employee I talked to for cancelling was really perfessional and was efficient. I work in retail, have for 30 years. I know the headaches of customers trying to pull tricks to get out of agreements. But mine was a legit situation, and I think to keep people happy, and not be hesitant to use your services, there should be some sort of adjustability We all know that there are ways in retail to go over and beyond to serve our customers appropriately . So needless to say, I paid $115 for absolutely no reason. No storage use. Didn't even crack the door or lock or enter the parking lot. That, I am not happy or satisfied aboutMichelle M. | Overall Experience
Satisfiedjuancho a. | First Impressions
Customer did not leave a comment.shelly J. | Overall Experience
Very helpful very nice respectful take care of their customers very wellWayne B. | First Impressions
Everyone at uhaul worked so well with me when I’m going through hard times. They always understood my situation and worked with me accordingly. All the staff there are friendly and have awesomeKyle G. | Overall Experience
Thank you for all great service was a life time experience for me worked out best way could for me thank you again for all.Dan D. | Overall Experience
The staff was very friendly and helpful during my move in and move out. ThanksPhilip O. | Overall Experience
The service and equipment available was excellent.SayedHossein L. | First Impressions
Smooth transaction.theresa k. | First Impressions
I was pleased with the service provided. The place was clean.Helen J. | Overall Experience
Chris was great!! So helpful and pleasant!! A real pleasure to deal with!!Heather M. | Overall Experience
Lori Kirk and the rest of the staff ALWAYS look after our needs. Exceptional service, facilities and overall experience. Thank you Bobrobert e. | Overall Experience
Staff are pleasant and very helpful. Very efficient.mary anne c. | Overall Experience
Staff was friendly, pleasant and helpful. Thank youcalvin g. | Overall Experience
Very welcoming and answered all questions. Clean facility and locker.Michelle E. | First Impressions
Friendly customer service!john kelly g. | Overall Experience
Will be using again soon , awesome placeBrad M. | Overall Experience
I was extremely happy all around with U-Haul Storage. It was better than I really did expect. Way to go U-Haul, thanks.ROY S. | Overall Experience
The owners at this particular Uhaul are awesome. I have been a "frequent flyer' if I may say. They are friendly, professional, courteous and can joke around a bit as well. I have sent others their.Angelina M. | Overall Experience
the staff went over and above the U HAUL requirements.STAN B. | Overall Experience
Office was busy but the wait was not too long.PAT S. | First Impressions
vehicle was available when requested and pick up and delivery was without incident. Would strongly recommend.Bruce T. | First Impressions
Convenient, friendly and fast service. I would definitely recommend this business to my friends and family.donna d. | Overall Experience
One thing ruined it all. We were locked in the facility. Tried to leave at 10pm in torrential rain. Gate said "access not permitted contact site manager". No # avail. Stuck for a long time. Angry.Jeffrey H. | Overall Experience
Never, ever have I had a problem with U-Haul. Staff have always been polite and helpful.Catherine E. | First Impressions
The staff are all very friendly and helpful. I rented a storage locker for a couple of years without any issues. Keep up the good work.CATHERINE R. | Overall Experience
Could have better communication with main office about closed accounts Sending bills for accounts that have all ready been closed. Other than that was pleased with the service.Lawrence C. | Overall Experience
I've used this facility twice now. Always very clean and well maintained. I wasn't able to get the size of the unit I wanted, more larger climatized units would be helpful.Diana D. | Overall Experience
Very clean and accessible facility. Helpful staffanne k. | Overall Experience
guy that assisted me at the counter was helpful. units are very clean well maintainedcorey k. | Overall Experience
Overall, my experience renting a storage unit at U-Haul on Confederation Street was a good one. Only complaint is that I was forced to buy a lock from U-Haul instead of being allowed to use my own.SUNDAR N. | Overall Experience
the staff was extremely help full in such a difficult timeDiana D. | First Impressions
As long as the same general manager is there we will continue to keep coming back!Edward C. | Overall Experience
Was an amazing experienceJoshua N. | Overall Experience
Nothing but a good experiencetom m. | Overall Experience
Very knowledgable and courteous stakkDoug F. | First Impressions
Keep it up thanks 4 ur patienceDavid M. | First Impressions
Very dependable and I felt very confident storing my belongings there.gwen g. | Overall Experience
Everything was handled by the office great. Changes to what was needed, over the phone was fulfilled immediately. Great Jobtom m. | First Impressions
My contents were FILTHY due to the open ceiling in unit. My contents also had Poplar tree fluff all over everything. I've used other local storage and never had to have items professionally cleaned.Nicole M. | Overall Experience
Friendly courteous staff who go the extra mile to helpCAROLE M. | Overall Experience
Staff was always very helpful when I needed information...this was my first experience with them and would recommend them to all family and friends. Thank you!diane l. | Overall Experience
Mouse terds and urine all over everything. I was told to buy insurance after showing them the infestation... moved my stuff out.Bryon C. | Overall Experience
All staff were extremely helpful. Went out of their way to assist when needed. They took their time I did not feel rushed. Very patient with all customers. Did not rush anybody even with a line up.Kenneth G. | Overall Experience
Always clean. Never had any problems with access.Pam Vaughan H. | Overall Experience
Great placesteve j. | Overall Experience
I rented a storage unit at U-Haul in Waterloo a few years ago. They did such a great job that when I needed a unit in Sarnia I went straight to U-Haul. Same excellent experience I'm happy to say.Eric P. | Overall Experience
A very friendly staff willing to help.Gina V. | Overall Experience
Used the service to keep my motorcycle safe during winter time, everything was just finejuan m. | Overall Experience
just great.Brian S. | Overall Experience
XxLaurie L. | Overall Experience
The staff at the location were real professional as well as friendly and helpful.Randip S. | Overall Experience
They were good to me. I appreciate their assistance.michelle w. | Overall Experience
very helpfull staffKatrina N. | Overall Experience
We stored our home's content for 2.5 years. The experience at U-Haul was excellent. The staff, particularly, Lori Kirk, were very helpful regardless of our concern or question.JOHN O. | Overall Experience
Well doneDAVID B. | Overall Experience
I would recommend Uhaul for your storage needs. Staff were very friendly.NITSA C. | Overall Experience
very accommodating. I would recommend this U Haul facility highly.Marion Watt L. | Overall Experience
Goodwilliam m. | Overall Experience
Friendly and very accommodating. Definitely will use again.calvin g. | Overall Experience
The female manager has an attitude problem with customers she seems to be on a power trip. I am a business owner in Sarnia, I am also close friends with many business owners who are pleasant..NOT HERChristine S. | Overall Experience
Great people to deal with all the time !Todd M. | Overall Experience
Staff were knowlegable and friendly.TOM B. | Overall Experience
We weren't able to visit the space we rented, but U-Haul Moving & Storage at Confederation Street was strongly recommended to us and the staff was very helpful.Musee Regional Du R. | Overall Experience
I had gone through a difficult time I found all the staff very empathetic and helpful I would highly recommend them to all that ask meMIKE S. | Overall Experience
Overall excellent experience!CHRIS T. | Overall Experience
Thank you for the positive experience I received from U-Haul. The staff (especially Lori) were very helpful. I would recommend your facility to anyone.linda g. | Overall Experience
After renting a 26ft truck for a cross country move, I was very impressed with the drive and comfort of the 26ft Ford.PETER C. | Overall Experience
The staff were very efficient and accommodating.Nadine m. | Overall Experience
0Kristine D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!