Customer Reviews for U-Haul Moving & Storage at Crosstown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Crosstown

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Robert T. on

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Antonio K. on

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Everyone that helped was so friendly, helpful and kind. thank you for a great uhaul experience

EARL W. M. on

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michelle b. on

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Charged me a wrong destination fee but this was the next closest uhaul. Then filed a complaint and never got a response from them I called uhaul and they said that he sent me an email on 5/22 I never got in regular or spam. And he would not change the charge and uhaul customer service would not return my money. I will never use uhaul again. And will tell everyone I know to never used them. And will call better business bureau and inform of the poor quality of service, poor communication, invoices and busy and confusing hard to read, missing emails , you all have at all locations.!

JILL N. on

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Dwight J. on

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kate m. on

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Thank you for letting us unload right at your closing time! There was a bit of confusion when we arrived to unload but the staff was awesome.

Elliott V. on

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Drop off location told me the trailer was not safe to be rented. Chains for trailer were all rusty and worn half way thru. The safety brake was not hooked up so if the trailer popped loose then take would have not worked. In their words “this epuioment should have never been rented and or drove 300 miles in this condition.

Frank H. on

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Ken M. on

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Staff was excellent providing very fast service upon arrival --- in and out in 10 minutes.

Bruno O. on

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Diane N. on

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Jamie B. on

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Great customer service

ALICE C. on

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Greg P. on

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Carol F. on

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Thank you so much for your help. C. Fair

VINCENT V. on

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Edward M. on

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Thomas R. on

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Had to wait in line about 40 min to be waited on. I suspect that is more a result of the day & time of the pick up than anything else. Maybe develop time slots for pickup or dedicated lines for truck rentals, trailer rentals & sales. The staff were very friendly and apologetic.

mary AND Dan p. on

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very friendly service

Barry R. on

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The uhaul web site changed my pick up location and then my drop off location. I picked this location for a specific reason and did NOT appreciate the changes. Required me to make phone calls in the middle of an already stressful move.

Michael H. on

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lynn t. on

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N/A Everyone was professional and courteous. Great experience.

Nicole T. on

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Craig B. on

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kayoko p. on

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Emmett H. on

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Matt D. on

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Excellent communication, customer service and equipment. Thank you!

JAMES M. on

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Not a thing. Fast, friendly and very efficient. Check out and check in were flawless. VERY well done.

guillermani m. on

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They very good and helpful

Anthony P. on

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Gary R. on

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Very clean, friendly staff and convenient

Keith M. on

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Michael S. on

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GEORGE B. on

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yolanda r. on

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Very helpful polite staff don't forget to explain after hours to use the side door only

Tracie S. on

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Wilbur S. on

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Chris L. on

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betty w. on

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Well maintained and secured facility.. easy to access my storage units.

Lee A. on

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Todd D. on

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Inside windshield of the vehicle could have been cleaned. Haze was heavy on the glass when driving into sun.

William P. on

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All the staff at that center were great. Not only did they assist me with today’s needs but with future jobs that I have pending. Thanks again

Debra W. on

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We first went to pick up the Uhaul at Better Way Ministries in Peachtree City at 9am and the trucks lights were not working we were there until 2pm something and we had to drive the truck to the corporate headquarters in Peachtree City to see if they could figure out what was wrong with the truck and the guy said the lights on the truck was the problem not the tow dolly so we had to drive the truck all the way back to Better Way Ministries and then go back to corporate to get another truck so we have wasted a whole day by this time we finally left around 3:30pm. We brought the Uhaul back to corporate on Sunday night because the guy said he would discount it even more for us with all of the trouble we went threw. Now I get an email stating we owe $130.00 more and today another email saying we owe late fee of $30.00 so the total is $150.00 more for all of the trouble we have gone three we these people and they show no empathy at all for their customers! We will never use either one of these companies again!! It was not our responsibility to run up and down the road to see what the problem was with the Uhaul truck!!! Thank you, James Darry Walker & Debbie Debra Walker 678-710-5303 or 678-416-5695 jdarryw@gmail.com debdar7@gmail.com

Thomas B. on

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Got charged an extra day or dropping it off 3 hours after the time I rented it. So I as charged for 24 hours for having it three. I expressed my displeasure to the staff and they said they couldn't help me. It was the computer. NOT an acceptable response.

Terry W. on

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Excellent service; knowledgeable, friendly and helpful staff. Initial rental process was very quick and easy. After loading the 26' truck, I drove back to the agency and they inspected the truck to ensure I loaded it correctly, and even drove it around the parking lot to check handling before we left on our 2800 mile cross-country journey. Five stars!

jerry r. on

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Nice staff, good, prompt service. Friendly.

gregory r. on

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When will someone contact me to properly install my wiring kit hitch correctly. Last installation was done incorrectly and parking lights do not work. It will have to be done in New Bern NC and a rental car arrangements need to be made provided. By uhaul. 678 637 1563Gregory Rusch

ROBERT F. on

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Drove to the drop off location and pulled up to a sign that said to wait at this point. After a long delay I finally walked to the office and said that I was waiting to drop off the trailer. At that point a representative immediately came out and completed the return quickly and efficiently.

Glenn W. on

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jason f. on

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This is a great location friendly and helpful staff

Cindy S. on

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Jennifer E. on

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Yessenia F. on

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Jonathan D. on

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Great staff

Richard W. on

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David M. on

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Parking lot on this retrofitted building is way too narrow. Probably 60’-62’ wide. With large trucks and trailers even a larger “normal” lot width of 65’ is too narrow, considering that many of your trucks and towed trailers require a minimum turning RADIUS probably 35’ to 40’. Are you looking to cause accidents or harm with your current parking lot? David Mullins, Registered Architect

John L. on

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The correct trailer was ready on time, paperwork and hookup went without any problems, it couldn't have been any better.

Leeyung M. on

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Not sure how it works, I passed a lot of ( ready for customer locks ) on my way to the storage unit they said was the closest available. Other than that customer service was great. Very nice facility.

George L. on

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Charged me even though they should have not. When I returned the guy charged me more even though he should not have. He either lied or was misinformed. Either way a disappointment.

Arthur B. on

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The location is easily accessible and convenient. The staff were very knowledgeable, professional and helpful. We are very pleased with renting the uhaul van yesterday. Thank you!

frankie c. on

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Robert K. on

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Very nice

Robert K. on

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david s. on

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Excellent customer service.

Shawn T. on

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Absolutely amazing guy (maybe 50ish white guy)helped me and explained everything. !00% the best hauling/trailer experience I have had. Thank you.

Mike W. on

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Justine V. on

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The two guys were very nice but I still believe I was over charged.

stan s. on

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Great customer service made this a great experience for me

Andy w. on

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Elizabeth S. on

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Very professional and friendly. They had me in and out quickly, which I really appreciated.

Alex R. on

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JILL N. on

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Mark E. on

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I had an 8am pick up reservation and when I got there there was only one person on site to process and take care of myself and 5 other customers in line ahead of me . I took close to an hour for me to finally pick up my 6 x 12 enclosed trailer and put me considerably behind on my schedule for the day . Please be assured that your representative on staff did an exceptional job considering the circumstances and should be commended for his performance under that kind of pressure . I don't have the young man's name but he did the best he could to provide the best possible customer service under his constraints .

brian d. on

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Did not like the charge of .79 cents a mile. Will not be using your company in the future for that reason.

CLAY C. on

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DEAN S. on

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Truck was in poor maintenance. Shortly after starting my drive, the oil change indicator lit-up. I called the 800 number and they told me to add a quart of oil. It seems the indicator actually meant the truck was due for an oil change, and was not something that needed urgent attention.. 800 number respondents need more accurate information. Then the weather stripping along the windshield came off. In the end, getting the oil checked and the weather stripping looked at (800 number eventually told me to buy some duck tape and tape the weather stripping onto the windshield), I was four hours behind schedule on my first day.

Bobby G. on

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Joel w. on

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See above comments regarding truck. Everything else was okay

Eric C. on

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Hyung suk K. on

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A staff was very kind and helpful.

Don L. on

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The associate I worked with, Troy, was professional and efficient. He had me on my way very quickly and was there for my return with the same enthusiasm.

MICAH P. on

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Patrick H. on

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Online booking is sort of difficult. The towing loads for my new vechicle were not located where the website suggested. When we finally figured that out it was fine.

PHILIP R. on

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GREGORY R. on

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janet d. on

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The staff is wonderful. They are very knowledgeable and helpful. However, I was told that the largest unit could hold a 3 bedroom house belongings. It did not and I had to rent another one.

donna h. on

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The agent at this location changed the quoted prices and added insurance that was not in the quote emailed to me or agreed upon. Tow dolly was quoted at $59 and had written proof and they changed it to $103 and forced insurance on the dolly at $25 additional charge. Never gave the packing blankets that were paid for. Unacceptable behavior from a big company. You cannot arbitrarily change quoted prices

Candace M. on

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HUGO N. on

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Every single person there ware so friendly and helpful, I think he’s name was joe HMU think he’s the manager and a older gentleman they ware great.

Stephanie T. on

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Matt D. on

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Joseph B. on

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Troy was very helpful and friendly. Made setup extremely easy. Very clean facility.

Gary R. on

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Nothing, everything was perfect.

lisa g. on

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The pick up center is not the problem— it’s the AWFUL customer service !! Not just on,one but on the phone -

Demetrius O. on

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Maybe a few chairs or bench for disabled customers to sit while they wait to be serviced. I am a disabled vet with a leg injury and it was a little tough to stand for 10-15 mins while waiting next in line. Other than that, it was a great experience.

kim T. on

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gregory r. on

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I had a hitch installed to my car to rent a trailer later in few days. it took over 4.5 hours to install that was crazy. I showed up on time it was suppose to take 2 hours max 2.5 hours. that was very disappointed since I totally messed up my day and missed an important appt..

ERNEST K. on

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The best UHaul location in the country. I arrived with a contract problem of considerable magnitude; The manager after calls and research solved the issue, for which I'm grateful.

BJ B. on

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Larry R. on

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Really a very good experience. They had the exact truck I needed. The rental procedure was exceptionally fast; in and out fast. They return was also quick.

William H. on

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I will only use this location because of their excellent customer service and the availability of vehicle that is reserved (unlike other Uhaul locations in the area)

NORMAN B. on

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lea a. on

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Great service and a nice, clean facility

Michael H. on

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Aaron L. on

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Troy P. on

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Drop off location was listed incorrectly on the rental agreement. After unloading the U-Haul at the U-Haul storage facility, I attempted to return the truck after hours at the facility. The website was down, so I called U-Haul...they couldn’t get hold of a regional manager, and said to take the truck to the address listed on the rental agreement. Not a big deal,as it was only 2 miles away. However, upon arriving at the other facility (clearly NOT a U-Haul location), the gate was locked, no place to park the truck or even a Dropbox to leave the keys. I called U-Haul again, and they ultimately changed the return address to the dropoff facility I just left. After arriving back at the original location, the website was still down, so I had to call them again in order to figure out what needed to happen to return the truck. Other than taking an hour longer than necessary to return the truck, it was a great experience and I’d do it again.

Kyle N. on

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Edgar S. on

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great experience always

Larry A. on

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Very helpful manager. Easily solved my problem and suggested a solution.

betty w. on

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Everyone worked hard to make the nessary changes that came up with changing of units. Thank you it was a rough day.

Ed M. on

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Great service

betty w. on

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Christopher S. on

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Viktor T. on

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Francis C. on

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Lawrence C. on

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Patricia G. on

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jodi v. on

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Very quick and efficient! We will enter from them as gain! So easy to get a trailer or moving truck whenever you need it. Thank you!

Sierra P. on

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Everyone was wonderful! I so appreciate having this service available. I rented a cargo van to transport wedding flowers to Atlanta. I have decided that I will be writing this expense into my proposals from now on! It was worth every penny!

Nathan K. on

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micael m. on

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Austin G. on

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Steve S. on

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Overall everyone was really accommodating, especially Ronnie in Englewood.

MICHAEL J. on

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I cannot think of anything at this time. My experience was excellent from start to finish at the Peachtree City Georgia Crosstown location. The staff was very courteous and friendly. It was a pleasure doing business at this location.

Mayank P. on

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Excellent customer service

curtis h. on

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As always the customer service was terrific!!!!!

Terry K. on

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Great Experience

scott p. on

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Very professional and helpful

Terry V. on

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Sammy G. on

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Great team with Customer Focus always in hand.

Josh F. on

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david s. on

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Great customer experience. The staff were friendly and knowledgeable. I would highly recommend this location for any size move you might have ahead...

Douglas C. on

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Great experience

Douglas T. on

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Great customer courtesy, knowledgeable staff, and well working equipment.

Karin D. on

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Gregory Y. on

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The mobile return process was terrible. I completed the entire process twice, only to have the final screen crash saying it was unable to complete my transaction. Ended up waiting at the counter like I used to. Mobile return was a complete waste of 20 min.

Brian S. on

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Most professional u haul I've ever seen. Wow. Use them as the standard for training others.

jeff p. on

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stephen t. on

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curtis h. on

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I was extremely satisfied with the customer service from everyone I encountered. I would indeed give the highest recommendation to your location. Thanks Curtis Hixon

betty r. on

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Susan M. on

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David G. on

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Charles S. on

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EMily A. on

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Nicole L. on

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David Y. on

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Toribio F. on

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Great customer service and equipment. Location easy to find.

RICHARD G. on

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This location was great - I will absolutely use them again. But the website I was supposed to use when I dropped the truck off was a pain. It says I have an account, but then when I try to check in to that location, it says I can't be found, so there was no way to confirm my location. In frustration, I simply dropped the keys into the box without my contract - which I could not locate. They got back to me the next morning with an accurate bill. These guys are great.

Kirk E. on

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easy rental, very helpful staff, will use again

michael c. on

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Tammy O. on

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Friendly staff. Fast service. Very nice and clean facility.

Wanda E. on

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The staff and services are excellent in every way.

Duane S. on

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Some of the staff was very helpful but one individual a young kid, was arrogant and definitely unhelpful. We rented four different units and had issues each time.

Lashaundra A. on

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Michelle was awesome. She showed me a demo unit, explained all the features and services. Also a lovely person to talk to in general. My actual unit was just as nice and clean as the model.

Gail R. on

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Convenient fir moving day.

paul n. on

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Jeffrey M. on

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Great Experience . Very on point. Will use again.

NANCY K. on

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I will use this facility again.

David D. on

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These are the nicest and most knowledgeable guys about their products, the place was exceptional clean we had a wonderful experience.

Kenneth G. on

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Facility was near perfect in all services.

Ramon D. on

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better not...

Bernadette u. on

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Very convenient for business entrepreneurs and residents with the location and services it carries. Will surely be beach soon with my type of business.

shawn l. on

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All staff members were friendly and helpful. Packing materials selection was fantastic and facilities were excellent.

jackie e. on

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Great facility! Would highly recommend...

karen a. on

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It was a pleasure doing business at this location! The emails regarding payment due were not harsh and threatning as some other companies. Peace and Blessings

lloyd d. on

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Unbelievably bad employee! The words to describe this employee are excessively demanding of even where one stands inside the office or the box you touch that you want to buy! Personal Anger issue?!!

carla f. on

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If the access hours were beyond the office hours, i would have given an excellent.

Ken M. on

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Did not have 24hr access. I had to plan my visits to the storage facility around the store’s hour. Very in convenient on the weekend since I would need to go before it opened but could not.

Kathryn S. on

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Manager on-site could use a little more tact when addressing patrons and their moving company.

Rena R. on

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Won’t be back. EVER.