Customer Reviews for U-Haul Moving & Storage at Crosstown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Crosstown

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lea a. | Overall Experience |
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Excellent facilities and staff!

mary-beth m. | Overall Experience |
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Customer did not leave a comment.

cindy m. | First Impressions |
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I would like to say that Jade was so very helpful. She was so sweet and kind and explained everything to me, she walked with me to my units and I just enjoyed her company, moving is hard however she made this whole process just easy! Thank you Jade for being so kind and helping me with everything. I do wish you had larger units because we are storing our home till our new one is built and we had to get 2 units to hold our furniture.

tammy r. | Overall Experience |
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Customer did not leave a comment.

ROGER H.
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Customer did not leave a comment.

WILLIAM P.
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Customer did not leave a comment.

RODNEY J.
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Customer did not leave a comment.

Thomas V.
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Excellent service. I would use this location again.

TOMMY R.
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Customer did not leave a comment.

DONTAVIOUS M.
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Customer did not leave a comment.

RICHARD Y.
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Customer did not leave a comment.

WESLEY F.
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Customer did not leave a comment.

David F.
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Customer did not leave a comment.

JEREMIAH C.
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Customer did not leave a comment.

Pamela G.
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Michael R.
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Great and quick Customer Service!

Lewis G.
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Customer did not leave a comment.

Greg W.
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Customer did not leave a comment.

Jarrod T.
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Customer did not leave a comment.

Robert J.
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Michael C.
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Everything was fine and easy, staff made rental simple and accommodating.

lisa h. | First Impressions |
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Customer did not leave a comment.

Jerod N.
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Customer did not leave a comment.

John S.
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Michaela was very knowledgeable and a pleasure to work with.

MARK C.
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Equipment was not there when I got to your store. I had some work to do at my storage unit so I asked the person at the counter to call me when the equipment was ready. I came back about two hours later and the equipment was there but no one had called me. How hard was that request? Poor customer service.

THOMAS T. | Overall Experience |
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Customer did not leave a comment.

CAROL R. | Overall Experience |
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I reserved a first floor 10x20 unit and on move in date we got there and it wasn’t available. Had to take second floor unit which consisted of using freight elevator. Made move take much longer. Also was told my unit would hold 4 bedroom house and I only had three bedrooms but didn’t fit so had to rent another unit. The entire experience was not good.

Gary R.
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Customer did not leave a comment.

Mark G. | Overall Experience |
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UHaul had everything I needed to help with my move. I would recommend the Crosstown facility to anyone needing help with their moving needs.

WIlliam F.
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Customer did not leave a comment.

Stephen D.
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Very nice facility

Joshua B. | Overall Experience |
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Excellent Location and Highly Responsive Staff!

CHARLES T.
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They are full up U-Haul!

STEPHAN K.
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Customer did not leave a comment.

patrick K.
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I can't remember the name of the young lady who helped me reserve the pick up at the Uhaul location, but she was very nice and did a good job. Troy was also there and finished the transaction, he's very competent. Michael Cole handled the return. I was very impressed by her customer service. She was very professional, courteous and friendly. Michaela commented on how clean the vehicle was when it was returned, so I really appreciated that. She provided fast and excellent service. UHaul has a good team there. They make customers feel appreciated, and it makes me enjoy bringing my business there.

jeff B.
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Customer did not leave a comment.

David K.
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Employees very good to work with. The online check-in is very convenient. Very good experience.

David H.
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Id like some sort of refund

Gary R.
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Customer did not leave a comment.

abbott T.
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Getting a call less than 12 hours prior to our pick up and telling us we do not have available a furniture and appliance dolly which was 100% critical to our move was totally unacceptable. If I had had more notice maybe I could have found one but calling me on a Sunday afternoon and I have a 7 a.m. Monday pick up and saying I don't have the most critical piece necessary other than the truck is 100% unacceptable.

Pat G.
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The equipment was great and the people very professional and prompt.

Charles D.
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Customer did not leave a comment.

KIMBERLY H.
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Customer did not leave a comment.

Guy W.
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Customer did not leave a comment.

THOMAS T.
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Customer did not leave a comment.

John M.
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Customer service was excellent, Micheala was terrific, processing 4 customers in a matter of minutes. She waived as I drove the rental out and was waiting for me when I returned several hours later. Only suggestion, give her a raise!!!

Brian M.
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Customer did not leave a comment.

tammy r. | First Impressions |
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Customer did not leave a comment.

tammy R.
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Customer did not leave a comment.

Jennifer M.
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I have always been happy with this location - everyone is friendly and helpful and they always have equipment in stock unlike some other uhaul locations. I always recommend this one to friends and family in town.

Steve L.
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Customer did not leave a comment.

Charles W.
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Qashaun M.
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Luis S.
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The best U-haul store I have been so far, and I have been in quite few stores in different states. I will make this store my prefered store from now on. Best. Luis Soares

CHAD S.
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The issue is when a customer makes a reservation for a dolly they count on that piece of equipment being available. Its bad business to miss lead customers who count on being able to rent a piece of equipment and they show up to learn they dont have any. I suggest making more readily available or stop making reservations for them till the store has them in inventory.

Denny T.
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The staff during pickup and drop off were courteous and proficient, even while training a new staff member during pickup. Upon drop off, a staff member saw I had a trailer, three trucks ahead of me in line, and steered me to the drop off location in back, to expedite the process for everyone returning equipment. This is the second visit to this facility and even though it is extremely busy, have been amazed at how well they take care of their customers and equipment. I have used 4 U-Haul establishments in the past year and they, by far, set the example for all others to follow. Not just to me, but all others I observed while waiting in line. I will recommend this facility to everyone.

Melissa Q.
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You guys were great! The staff was very nice and helpful at drop off and pick up. Thank you!!

STEPHEN D.
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Customer did not leave a comment.

Pat G.
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Customer did not leave a comment.

victoria P.
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Andrew E.
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Hard to find, because of address same as another close location

Patricia G.
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Customer did not leave a comment.

MICHAEL N.
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i took a pic of the gas gauge before i left and when i returned the truck to this location they charged me because they said the pic and where the gauge was didnt look that close when in fact they were. the person helping said he would not have charged me but he did. really uhaul really i paid over 1200 dollars and you nickel and dime me on a gas gauge for over 12 bucks.

CYNTHIA P.
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Great group of work staff.

David D.
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Customer did not leave a comment.

GREG W.
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Customer did not leave a comment.

Brandon P.
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Customer did not leave a comment.

William S.
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Young man that helped was Excellent, very prompt, nice.

Debbie C.
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Customer did not leave a comment.

Cristi W.
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Great customer service here too!

Jerry C.
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This location is always right on

Elgin W.
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Great Customer Service

MARK C.
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No dolly was available so they wanted to charge me an extra $2 for an appliance dolly. If the $10 dolly I paid for in advance is not available you should give me the appliance dolly at the same price. So I didn't get a dolly and got my dolly money back. $2 isn't much but it's the principle of Uhaul screwing customers.

PETER S.
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Customer did not leave a comment.

sharon O.
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Very nice experience with staff. They were very helpful.

DOUGLAS S.
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Customer did not leave a comment.

Jean Martin D.
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Customer did not leave a comment.

JODY W.
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When I brought the trailer back to return (30 minutes before posted closing), there was no one in the return area. I unhooked the trailer and placed it in the same parking area i picked it up from. I went inside there wasn't any one available there either. I found an open office door and found a young man all the way in the back who so into his phone he was startled when I called out to him. Once I explained why I was there he said just talk to the person in the return area. I let him know that there wasn't any one there and i needed checked in. He said he'd find me someone, but never did. Finally another young man came around the building and asked if I needed help, I advised that I returned a trailer and it was already parked. He thanked me for doing that and stated he would check it in and I'd get an email. That never happened until I called Customer Servive the next day and she (Jess was AMAZING and super helpful) called the manager directly and the situation was resolved.

Dennis R.
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First of all, I made reservation for Senoia Rd near I-85. I received notice it was moved from that location to a location in College Park, which was significantly out of the way from where we were at. The gentleman who handled my call at College Park location, in less than five minutes, changed the reservation to the Uhaul at Crosstown location. Very much appreciated. We had also reserved a hand cart and furniture dolly but the Crosstown location did not have either for us but switched us to a utility dolly. Didn't really meet our needs. Overall, U-haul has always been a good company for us to rent from and these little glitches won't stop us from renting from U-haul again, especially after the help from the College Park location. I didn't catch his name, but the man was extremely friendly and helpful!!!

Adolfo G. | First Impressions |
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Customer did not leave a comment.

Gary B.
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Customer did not leave a comment.

VERONICAYVETTE M.
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Customer did not leave a comment.

William S. | Overall Experience |
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Customer did not leave a comment.

ELLIOTT H.
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Customer did not leave a comment.

Darlene B.
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William C.
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Staff needs more customer service training.

Kevin M.
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Totally awesome staff. Best customer service ever. I've never rented anything and was in and out so fast. Professional and courteous at every level, every step of the way. I was operating in a very tight window and any hiccups would have put me into a 24 rental. Thanks to all for saving me a pocketful of cash!

Gladys S. | First Impressions |
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Michaela was awesome! Although very busy, she kept things moving and gave personal attention to us all. She was extremely helpful. My move from Maryland had been quite tumultuous and I was very frustrated because of the negative customer service. But, when I arrived at your facility, and met Michaela, the negativity changed to positivity. She was warm, caring and very helpful. She exhibited major Customer Service abilities and skills. When I finished my business at your facility, I left with a feeling contentment. Thank you for your decision in hiring such an exceptional employee.

Christopher C.
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Customer did not leave a comment.

LUIS A.
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Customer did not leave a comment.

BRIAN L.
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Professional and efficient. A quick drop off experience. Will use this location again.

Robert Q.
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Staff was courteous and professional. Got fast service and all questions and concerns were addressed. Great customer service!

Alexandra L. | First Impressions |
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Everyone was so nice! and very helpful.

Kenneth T.
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Fast service both at pick up and drop off. Very painless.

David B.
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Customer did not leave a comment.

Kanece S.
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Very helpful and was able accommodate my needs thank you

Angelisa H.
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Everything about returning the equipment went completely smoothly and professionally

DAVID K. | First Impressions |
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Customer did not leave a comment.

Dale S.
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Customer did not leave a comment.

MATTHEW M.
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Customer did not leave a comment.

william M.
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Customer did not leave a comment.

david T.
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Customer did not leave a comment.

Christopher P.
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Best uhaul experience I've ever had. Easy in/out, very helpful staff.

Daniel Z.
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I did return the truck 2 days earlier to the drop off location. Was told that there is no credit for returning vehicle earlier than scheduled for one way trips. Wasn't sure if that is true?

Michelle G.
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Truck was ready on time and the pick up and drop of process was super efficient.

ryan N.
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Customer did not leave a comment.

William T.
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one headlight was out and one tire had an air pressure problem.

Andrea I. | First Impressions |
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Customer did not leave a comment.

Christopher C.
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This is a very nice location, one of the best I have seen.

Jamie B. | First Impressions |
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Staff is very knowledgeable and very friendly. Troy goes above and beyond for all customers

TIMOTHY K.
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Customer did not leave a comment.

Antoine S.
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The mobile return process is entirely too long. I understand it's purpose but it has to be a faster way.

Jeffrey G.
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Customer did not leave a comment.

TERRIE S.
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Had problems with closing the door but it was good

Neil M.
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I backed trailer into a spot....two U haul employees came over and unhooked it and thanked me for backing it in and for my business. I asked if there was any paper work to complete .... and after he scanned the number on the trailer he said no and sent me on my way. Literally 4 minute drop off - OUTSTANDING!

Amalie R.
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Customer did not leave a comment.

Jason F.
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Customer did not leave a comment.

Mario C. | Online Move In |
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I prepaid, but then you put a lock on the door stating I need to pay, counter person checked and did not know why it was locked, it was removed

Beth G. | First Impressions |
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Dan was extremely friendly, helpful, going above and beyond the call to insure things were great. Thank you.

David S. | Online Move In |
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Customer did not leave a comment.

david n. | Overall Experience |
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Customer did not leave a comment.

donnia r. | Overall Experience |
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Customer did not leave a comment.

anthony t. | First Impressions |
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Customer did not leave a comment.

William S. | First Impressions |
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The young man who helped us on Sunday morning was swamped, but he was still very professional, nice, and efficient. Thank you!

CAROL R. | First Impressions |
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I reserved a first floor unit three weeks in advance and when I arrived there was no first floor and had to take second floor and on top of that had an up charge for that unit. Very disappointing!

Sherri H. | Overall Experience |
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Customer did not leave a comment.

John D. | First Impressions |
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Customer did not leave a comment.

Lynne S. | First Impressions |
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Alarm keeps going off and computer crashed. Technology is a bit wonky but overall a good experience with Austin.

susan h. | Overall Experience |
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Customer did not leave a comment.

Natasha M. | Overall Experience |
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Customer did not leave a comment.

Nancy E. | Overall Experience |
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Customer did not leave a comment.

Jeffrey F. | Overall Experience |
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Customer did not leave a comment.

Phil H. | Overall Experience |
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Customer did not leave a comment.

Matthew J. | First Impressions |
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The team was great and friendly. Great uhaul facility.

Robert B. | First Impressions |
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Daniel has helped me with several rentals in the past and he is awesome. Excellent customer service skills and he is definitely a great ambassador for your company. Thanks again. Rob Buckner

a.t. d. | First Impressions |
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Customer did not leave a comment.

Mark T. | Overall Experience |
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Customer did not leave a comment.

Scott A. | First Impressions |
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Great group of guys running front office.

joseph y. | Overall Experience |
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Clean and secure environment. Would definitely recommend to anyone.

will m. | First Impressions |
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Customer did not leave a comment.

Douglas L. | First Impressions |
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Customer did not leave a comment.

Jamie R. | First Impressions |
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Michaela was amazing to work with and keeps me coming back.

JOHN A. | Overall Experience |
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Very excellent.

alex s. | First Impressions |
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Customer did not leave a comment.

Diamond C. | First Impressions |
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Daniel assisted me while I was inside the store. My mobile check in was not working and he was happy to help me. He was very nice and knowledgeable. He always convinced me to rent a storage unit 😁. He was sure to locate me one that was in a great location. This is my second time using this location for moving. It is always pleasant

donlad w. | Overall Experience |
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Customer did not leave a comment.

TAKEITA T. | Overall Experience |
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Whenever I need any storage, I will definitely go here! No ands, ifs, or maybes! This company at this address is awesome! AMD SO IS THE STORE MANAGER!!

Dkay C. | Overall Experience |
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Wonderful experience and would recommend it to anyone who has storage needs.

sue c. | Overall Experience |
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First month free was awesome for me in a time of moving from Oklahoma to Georgia and all the other moving expenses

Don F. | First Impressions |
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Very Impressed

Cody S. | First Impressions |
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Customer did not leave a comment.

Paige H. | First Impressions |
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Very responsive team! Clean facility.

Jim A. | First Impressions |
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great customer service

jeanne g. | Overall Experience |
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Great facility, Michaela, Daniel, and the manager on duty, Dave were so helpful!

Ken W. | First Impressions |
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easy to work with, polite and professional

MARK J. | First Impressions |
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The guys there made it very quick and easy to get everything started!

todd e. | First Impressions |
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Excellent service!! Was glad I chose this facility to store my items

CHRISTOPHER W. | First Impressions |
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👍👍👍👍👍

Rita G. | Overall Experience |
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Your facilities were exceptional and the staff was quite helpful!

Molly W. | Overall Experience |
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The staff was very helpful and courteous and the facility was well cared-for.

Teresa T. | Overall Experience |
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This is a fantastic facility! Very clean and the staff is always very friendly and helpful!

judith b. | Overall Experience |
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Everyone is always very helpful.

Jim M. | Overall Experience |
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Record keeping needs improvement. Passed due notices sent on account that was paid 5 days early. Vacated all lockers last weekend yet billing continued on one locker. Other lockers were not updated.

joseph y. | First Impressions |
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Very friendly and helpful staff. Took time to explain and show the operation of the facility to us

April B. | First Impressions |
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Very friendly environment. Quick service

TRACEY H. | First Impressions |
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Very helpful. Made sure I understood how the card swipe works and personally escorted me to show where my unit is located. I love that each unit has its own personal alarm

Jodi V. | First Impressions |
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The staff were outstanding, very courteous, attentive and professional. My mind is at peace knowing my personal items are in a safe location. This facility is well monitored. Love it.

cindy m. | First Impressions |
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This was by far the best experience I have had with any business in the past year! Loved the guys and the service was beyond exceptional! So easy So informed and so pleasant! Great job!

Michele V. | Overall Experience |
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We stored our things at your facility for almost a year while we looked for a house. Staff was always friendly & helpful. Facility was clean, secure, well lit. Would definitely use again or recommend.

Frank j. | First Impressions |
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Manager was very professional and helpful.

nikole n. | Overall Experience |
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Great and clean storage place! David is awesome, he rocks!

Troy D. | Overall Experience |
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Alexander is a terrific ambassador for Uhaul customers. He provides best in class service and makes customers feel valued! Great job. Thank you for the help!

Troy D. | First Impressions |
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Your team is exceptional! Kind, quick, knowledgeable and efficient! Thank you for the help!

Rodney S. | First Impressions |
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Staff was very friendly, professional and eager to answer our questions. We came a couple weeks early to ask questions which were all answered, received a tour and reserved a unit. Move-in was easy!

Jonathan C. | Overall Experience |
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Great company to use when moving

Paul M. | Overall Experience |
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The one month free rental really helped my daughter through a stressful time in her life. Thanks.

Jim M. | First Impressions |
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The staff was very courteous and professional. But your computer system is horrible. Your people were struggled for almost 20 minutes with myself trying to rent a truck and storage unit.

LINDA H. | First Impressions |
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Every one very friendly and professional

Carol F. | Overall Experience |
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The staff is friendly, professional and very helpful. Could not have picked a better place.

Jonathan C. | First Impressions |
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Joe was great. Explained everything and was very helpful. Load dock and dollies were a God send. Thanks!

bill s. | Overall Experience |
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Will continue to use this business as needs arise. Very professional, clean and easy to use.

kate m. | First Impressions |
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Thank you for letting us unload right at your closing time! There was a bit of confusion when we arrived to unload but the staff was awesome.

Carol F. | First Impressions |
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Thank you so much for your help. C. Fair

guillermina m. | First Impressions |
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They very good and helpful

Gary R. | Overall Experience |
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Very clean, friendly staff and convenient

betty w. | Overall Experience |
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Well maintained and secured facility.. easy to access my storage units.

Leeyung M. | First Impressions |
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Not sure how it works, I passed a lot of ( ready for customer locks ) on my way to the storage unit they said was the closest available. Other than that customer service was great. Very nice facility.

Robert K. | First Impressions |
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Very nice

janet d. | First Impressions |
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The staff is wonderful. They are very knowledgeable and helpful. However, I was told that the largest unit could hold a 3 bedroom house belongings. It did not and I had to rent another one.

HUGO N. | Overall Experience |
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Every single person there ware so friendly and helpful, I think he’s name was joe HMU think he’s the manager and a older gentleman they ware great.

Joseph B. | First Impressions |
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Troy was very helpful and friendly. Made setup extremely easy. Very clean facility.

lea a. | First Impressions |
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Great service and a nice, clean facility

betty w. | First Impressions |
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Everyone worked hard to make the nessary changes that came up with changing of units. Thank you it was a rough day.

Ed M. | Overall Experience |
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Great service

Sammy G. | Overall Experience |
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Great team with Customer Focus always in hand.

Tammy O. | First Impressions |
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Friendly staff. Fast service. Very nice and clean facility.

Wanda E. | First Impressions |
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The staff and services are excellent in every way.

Duane S. | Overall Experience |
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Some of the staff was very helpful but one individual a young kid, was arrogant and definitely unhelpful. We rented four different units and had issues each time.

Lashaundra A. | First Impressions |
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Michelle was awesome. She showed me a demo unit, explained all the features and services. Also a lovely person to talk to in general. My actual unit was just as nice and clean as the model.

Gail R. | Overall Experience |
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Convenient fir moving day.

paul n. | Overall Experience |
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None

Jeffrey M. | Overall Experience |
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Great Experience . Very on point. Will use again.

NANCY K. | Overall Experience |
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I will use this facility again.

David D. | Overall Experience |
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These are the nicest and most knowledgeable guys about their products, the place was exceptional clean we had a wonderful experience.

Kenneth G. | Overall Experience |
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Facility was near perfect in all services.

Ramon D. | Overall Experience |
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better not...

Bernadette u. | Overall Experience |
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Very convenient for business entrepreneurs and residents with the location and services it carries. Will surely be beach soon with my type of business.

shawn l. | Overall Experience |
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All staff members were friendly and helpful. Packing materials selection was fantastic and facilities were excellent.

jackie e. | Overall Experience |
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Great facility! Would highly recommend...

karen a. | Overall Experience |
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It was a pleasure doing business at this location! The emails regarding payment due were not harsh and threatning as some other companies. Peace and Blessings

lloyd d. | Overall Experience |
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Unbelievably bad employee! The words to describe this employee are excessively demanding of even where one stands inside the office or the box you touch that you want to buy! Personal Anger issue?!!

carla f. | Overall Experience |
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If the access hours were beyond the office hours, i would have given an excellent.

Ken M. | Overall Experience |
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Did not have 24hr access. I had to plan my visits to the storage facility around the store’s hour. Very in convenient on the weekend since I would need to go before it opened but could not.

Kathryn S. | Overall Experience |
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Manager on-site could use a little more tact when addressing patrons and their moving company.

Rena R. | Overall Experience |
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Won’t be back. EVER.

No reviews have been submitted for this location.

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