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Ross M.Customer Reviews for U-Haul Moving & Storage at Crosstown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing keep up the good work
CHABON H.What a difference in both customer service attitude and convenience from my prior experiences with U-Haul! I was pleasantly surprised and pleased with the rental of a 20ft truck that took me across the country and into Canada without any incidents. Highly recommend this location for all your moving needs.
Lynda O.The interior of the pickup truck I rented was covered in dog hair. It was nasty.
Andy J.Keep up the great work! Ultra clean facility, plenty of assets available for rental and friendly, professional staff!
Charles W.This is hands down the friendliest and most efficient Uhual location I've ever used!
Rebecca N.The staff was friendly and professional and the truck was in good running order.
Teila M.Mechanic/yard an was very helpful—great attitude, energy
Kevin K.n/a
DELORESE M.The peachtree city staff was great!! Unlike the online app which was maintained the integrity of the process not providing the customer with the the optimal solution.
Mike P.Same
roberta S.I didn't check the bag of furniture pads because it's fluffed up like it's full hanging on the wall but there were no pads in the bag when we went to use them so I was charged for them and there were none there. I hope I get a refund for that. Everything else was excellent the customer service, the truck was clean and the dolly work perfect.
Lisa W.Jade and her staff are awesome!
Alberto M.Jade the manager is excellent with great customer service and lots of good tips on moving.
Lisa M.I was very pleased with the courteous staff at this location. The truck I rented was nice and clean and very strong. I will continue to go back to them for my truck rental needs in the future.
DANIEL S.Trailer I reserved was not available so I was provided with an enclosed trailer which was not as convenient. Trailer had musty odor
Reed B.The 4x7 trailer that we picked up had a bent trailer coupler. It would fit on the trailer ball when connecting but would not release when disconnecting. Every time we wanted to disconnect the trailer from our truck, we would have to pull the trailer ball out of the truck receiver, then the trailer ball could be disengaged from the trailer coupler, then I would have to reinsert the trailer ball back into the truck receiver. Too much work. I had rented the trailer for three day but brought it back the next day after I picked it up.
Glenn C.Make sure to communicate extra charges and unpaid balances sooner rather than later. I wasn't told that I still owed $10 to my balance, which I don't understand in the first place because payment is due up front before you even leave the lot with the rental. Now, a month and a half later, I'm being charged $40 with a late fee for charges I didn't know I had. I even returned the equipment inside the location with two employees, and not once did someone say anything about me having a balance I needed to pay. Just a trap to get a little bit of extra money with late fees.
Ronald B.The guy that checked me in was super nice very professional and helpful I only wished I'd gotten his name. We need more people with customer service like he has in the world today. Thank u
Erma M.Have used UHaul here a couple of times. Always a good value and stress free. Easy check in and out. Thank you!
Lisa T.Easy pickup Ready to go as scheduled
Dan S.I had to tape the passenger mirror to the truck to keep it from shaking all over. You could not see traffic in the passanger lane due to the mirror. The steering wheel had mor than 6" of play in it and it was Very difficult to hold it in the lane. Either bad tie rods or king pins. over all the truck was UNSAFE
TIMOTHY P.I rent uhol truck,all the time in need they very good .
JOSE C.Mathew did a great job
GREGG S.Knowledgeable and great people in that shop. Was really pleased all the way around. Thanks for being there during a stressful time in peoples lives-moving sucks lol
Ayanna B.Stop charging customers for previous customer's gas mileage.
shakeisha E.In and out in record time, very efficient.
John L.Very impressed with the service & options.
Kathy G.I have rented 4 trailers from this location excellent te!
GREGG S.Sat outside for several minutes wait to be serve (sign said to wait)..
ROY S.Great location. Awesome and helpful staff. They helped me resolve the over priced issued for one way trip, from Philadelphia to the metro-Atlanta area. This is my go to place for the majority of the business I do with U-haul.
daniel J.I was helped by location manager upon arrival to the store. After signing contract,manager showed me to my new unit and also helped me learn how to access building using security keypad for day and night time access. Manager was very helpful and friendly.
mike t. | First ImpressionsRemove any trash left in the cup holders by the previous renters
MARY ANN R.The in processing and account setup was very easy and painless. Very polite professional staff.- Jack
jack P. | First ImpressionsEverything went well! Excellent customer service!!
Lynn W.Thank you for your service.
Timothy A. | Overall ExperienceI was over-charged by thirteen miles. I had my partner take a picture of mileage upon leaving. We were in a hurry to get done and didn't pay attention to receipt. Final receipt shows a thirteen mile difference from the picture taken(adding thirteen miles before we even started).
Crystal D B.Jade runs a very good operation. The truck I rented drove very well.
GREGORY B.Great employee
Patrick H.Thank you for the great storage experience, Uhaul. Jade and Ethan always went above and beyond when helping me out!
Ian B. | Overall ExperienceGreat Customer Service!!!!!!!
STACEY S.Keep Up The Good Work
NATHAN J.U-Haul PTC is always accommodating! Friendly and helpful staff
Barbara N.It was just a drop-off but it was clean, organized, well lit and had a drop off tent to leave equipment. Most impressive location!
Greg F.No problems at all
James T.Great costumer service
Nicholas H.Nothing, the customer service was excellent!!
Billye J.Everyone from the mechanic, cashier, return process, equipment maintenance, etc were great. A really good experience!
Tom N.The manager, Angie and her staff were awesome!
peter H.Staff goes above and beyond very helpful and would come back to use this facility and recommend it to others
Julia S. | Overall ExperienceThis uhaul was well stocked with moving supplies.
PAULA B.The windshield should have been cleaned on the inside, but other than that there are no other concerns.
FREDERICK A.Timely and friendly service.
Dave O.I had problems when returning the truck. I was told that they’ve reserved a storage unit for me on my arrival from Gainsville, FLorida. But on returning, i had to face the reality of an empty promises. So i could say i wasn’t too happy with the whole
David A. | First ImpressionsThe staff was amazing!! Very helpful, knowledgeable, kind and answered questions I didn’t realize I had! Would recommend this facility 100%!!
gwen m. | First ImpressionsFriendly employees and a clean facility!
Allison D. | Overall ExperienceStaff was very patient & helpful. They understand my needs.
Jillian P.Outstanding customer service with extraordinarily clean storage units. Jade and her staff were accommodating, courteous, and responsive to our specific needs. Well done!
Thad Q. | First ImpressionsI cant say enough good things about the staff and the facility... the staff made a a horrible, long, tiring day ... improve 10 fold.. and i cannot thank them enough for the friendly, helpful, professional service... you actually need a option with more than 5 stars... 🌟 thanks uhaul in peachtree city ga... ill be telling anyone in need of your service that yall are the only place to go.
kelley m. | First ImpressionsAll in all the place was nice to use and store our things but generally the staff was hard to deal with. Lots of people in the office, but most of them weren’t ever doing much other than talking to each other.
Nathan L. | Overall ExperienceBest one I’ve been to yet!
Ian C. | Overall ExperienceThe office stay was very knowledgeable and friendly. The facility was very clean.
William T. | Overall ExperienceYes the staff was very helpful. I couldn’t find my storage unit so they actually walked me over there so I could find it. Your staff there is awesome above the call of duty!
Annette R. | First ImpressionsJessica is a God send. She went above and beyond assisting me with our storage needs. EXCELLENT!!!
stefan a. | Overall ExperienceExcellent Staff!!!!
Kimberly B. | Overall ExperienceThe online check-in wouldn’t recognize my location and which complicated the ease of a seamless online experience.
Tramassa M. | Overall ExperienceJade and her staff were easy to work with and very friendly.
MIke M. | First ImpressionsGreat customer service
Donny W. | First ImpressionsThe staff was friendly and helpful. Adhan was superb in his customer service and walked me through everything, gave me tips, and showed me the easiest way to my storage unit. The entire facility was clean inside and out. I am very impressed with this UHaul storage facility!
Wendy K. | First ImpressionsThank you to the staff for helping me keep my unit secure and for always being so helpful with all my questions! A big thank you to Jade!
kelly h. | Overall ExperienceAwesome service thanks
TABITHA Y. | Overall ExperienceI had a great experience here for the last 20 months. I always saw staff walking around, cleaning and checking in on things. Everyone was always friendly and asked if I needed anything. If I ever need space again, I will be back.
alex s. | Overall ExperienceVery nice place and very nice people
wayne c. | Overall ExperienceJade is amazing Her staff is beyond incredible
robert s. | Overall Experiencegreat service
Thomas A. | Overall ExperienceThis is the cleanest storage facility I’ve ever rented. (I’ve had several over the past 15 years)
Norman G. | Online Move InGood experience
Whitney S. | Overall ExperienceI am really pleased with the place and the security.
joseph m. | First ImpressionsThis was probably the easiest storage unit to deal with. The way they have the layout and carts available to you allowed a smooth process. I was impressed.
Anna M. | Online Move InThe Crosstown Uhaul facility is extremely clean & easy to access. Staff is friendly, knowledgeable, professional & very helpful. They went out of their way to be sure our move-in experience was as easy as possible. I would highly recommend this facility.
Gail & N. | Online Move InGreat staff and facility
Emmanuella H. | Overall ExperienceToo much money for little storage area and the access hours can be inconvenient. I paid my storage online and had friends help with extra vehicles come to remove my belongings from storage only to find out (after office hours) that the extra lock on my storage had not been removed, had to send my help away and ended up paying two extra months over $300.00 because of it? Overall these reasons made it an unsatisfactory experience.
Stuart I. | Overall ExperienceEveryone was very nice
cherly w. | First ImpressionsWhat can I say this is the best facility in my county everyone’s friendly and every visit is full of laughter and what more can you ask
robert s. | First ImpressionsEasy process with no complaints.
Fredrick B. | Online Move InAlways great service. Thank you all very much
Peter B. | First ImpressionsThe elevator door closes too fast, making a difficult job more difficult. You closed the garage bay door and made me have to maneuver a 15 foot truck around to get it out. And the phone wasn’t answered by a real person when I called for help. You have an automated mess. Humans are moving.
Nate M. | First ImpressionsAll perfect.
ryan s. | First ImpressionsThe young lady on Sunday 10/31/ 2021 AM was great
Jason C. | Online Move InGreat experience ever
Alexis S. | First ImpressionsExcellent staff they go above and beyond to make your storage experience great!
Judith H. | Overall ExperienceJade and the entire staff that I had interaction with were always so friendly and helpful!!! It was always a pleasure dealing with them 😊
donna g. | Overall ExperienceAlways very helpful! A+++
Larry W. | Overall ExperienceI really liked the people there they where so helpful. They where all so friendly. The GM called another store to get my money back from the southlake store because I couldn’t use a 5*10 and they didn’t give me my first month free.
thatitus f. | First ImpressionsReserved a unit on line for later in the month only to learn from the local facility that the unit had already been rented and wasn’t available any longer. What good is a reservation if it’s not honored? Fortunately, I found out about this early enough when I called to ask a simple question and was able to snag another unit. The whole reservation experience was very disappointing.
MARK L. | First ImpressionsAmazing people working there!
Jerson M. | Overall ExperienceFacility is very clean and staff is amazing.
erika j. | First ImpressionsFantastic staff and facility. I feel secure knowing my property is safe there and the staff was really amazing. Thanks for everything!!!
ryan p. | First ImpressionsOne of the best maintained storage facility I’ve dealt with.
ben c. | Overall ExperienceAwesome and helpful team that accommodate all my storage needs professionally. Terin is awesome!
Jerson M. | First ImpressionsA very clean, well-lit facility. Love the covered loading/unloading dock, to which I was able to easily back up and step in and out of the truck. A very good experience!
Tracy T. | Online Move Inthe manager of the facility, Jade was very professional and provided exceptional service to us
ayanna k. | Overall ExperienceExcellent
joyce b. | First ImpressionsJust what we needed. Very nice staff.
RANDY F. | Overall ExperienceThe guy that helping me with my reservation was stand off & short. Not helpful at all. I had to ask another employee about the alarm for the unit. When I came back the next day to place more I unit I saw the sign about alarm. Went inside to get a card as the other other employee said. The 1st guy was there & still had a crappy attitude, I had to ask about exactly how to use the card alarm thing. With an attitude he told me.
CHRISTINA T. | First ImpressionsAdhan was exceptional and very patient! A great employee!!!!
David W. | First ImpressionsMany of your locations are excellent, but this one rises above the others that I have visited. This staff is entirely professional, helpful, and very courteous. I couldn't ask for a more pleasant experience.
Ray M. | First ImpressionsWe really appreciated the guys who assisted us with removing a lock. They got it done and even worked overtime... We were impressed!
Vonya H. | Overall ExperienceGreat facilities with easy access
jennifer w. | Overall ExperienceBetter than expected. Great service!
Nathan P. | First ImpressionsI have used this facility several times. The staff is the best! They go out of their way to assist you and make sure your move is a positive and stress free experience. I have made many local and one-way moves, and I can say without hesitation, this location exceeds expectations. Thank you so much.
Walter C. | Overall ExperienceThe staff was awesome
James J. | Overall ExperienceExcellent customer service and the loading dock was awesome
George B. | First ImpressionsMoving in was so easy. The provided carts allowed me to take only 2 trips to move everything on. The employees at the Peachtree City Crosstown location are amazing and so helpful.
Meghan J. | Online Move InI was not completely comfortable with my check-in process. After experiencing a minor hurdle, Jade, the site manager, made sure we received excellent service. Much appreciated!
ayanna k. | First ImpressionsGreat service
Mike O. | Overall ExperienceTyra was very helpful and courteous. She made sure I knew everything I needed to know about renting a unit at this facility. She's awesome!
Allison D. | First ImpressionsJade was so helpful and friendly! Such a pleasant experience!!!
donna g. | First ImpressionsAfter following the directions on the facility’s website, I was unable to find this location. Several phone calls have gone unanswered, both locally and to the 800 number. I had to rent another storage unit at a different location and pay a second time!
Janis C. | Online Move InFriendly , polite and professional staff. Always helpful.
EDWARD S. | First ImpressionsLove the dock!!
Holly K. | First ImpressionsCameron was very professional and helpful
HILLARY M. | First ImpressionsI have nothing but praise for the staff and facilities at this location. The staff was so helpful in every way possible. Uhaul Moving and Storage at Crosstown is the best Uhaul location I have every done business with. Thank you for all your help!
Walter C. | First ImpressionsHad a great experience
Adolfo G. | Overall ExperienceEthan Smith is the best employee!! Very great salesman. Will be returning !
Sarah L. | First ImpressionsStaff were super friendly! Awesome environment I was helped multiple times, would recommend this location all the time
Chrisfian V. | First ImpressionsUhaul at Peachtree City, Crosstown is the ONLY Uhaul facility as well as rental place that I could offer a 5 stars or excellent review!!! We would give them more if we could!! If only the other uhaul places and most importantly employees were as courteous, friendly and helpful, there would never be poor reviews!! Cameron, Jessica and the lady that goes all over the storage facilty(sorry I don't know her name) all deserve raises!! Best staff ever!!
John B. | Overall ExperienceU-Haul has been excellent
Christopher L. | Online Move InThank you
peter b. | Overall ExperienceI did have some difficulty locating my storage locker, so I went to the front office and the lady there was more than excellent in helping. She walked me to my unit and explained the "set up". It should be noted that my sense of direction whether in large buildings or driving is terrible - so it was no fault of U-Haul that I needed assistance. She was kind and very helpful.
Regina R. | Online Move InAlthough the staff was helpful and friendly Uhaul’s policies and reservation system was terribly lacking. I made a reservation for a large storage unit and when Inarrived at the facility with a full truck of furniture I was told that my unit was not available and that the particular size had not been available for a while. The solution that was recommended was to use two storage units but I would have had to pay for dollars more than what I would have paid for the unit I reserved. I would not recommend Uhaul storage to anyone ever.
Ronnie M. | Overall ExperienceThis facility is hospital clean ALL of the time - - just amazing. And the manager, Jade,is super helpful. If you need the services of a storage unit and you want first class service - look no further - it is here.
Kathy M. | Overall ExperienceWe had a last minute snafu with the vehicle reservation. Staff resolved efficiently.
Mike P. | Overall ExperienceVery professional and friendly staff. I left the facility and not an hour passed they called to tell me that I did not lock my storage the right way. Very clean building is very clean for a storage and the staff beyond very helpful.
christine t. | Overall ExperienceA lot of wrong information and small storage space
Shaundria P. | First ImpressionsHelpful staff kind and friendly
yolanda r. | First ImpressionsEveryone was really nice and helpful.
Maggie P. | First ImpressionsLove Uhaul. I had a horrible experience with the movers that I hired through Uhaul, and it was never resolved, and I would still like it resolved however.
BENJAMIN D. | Overall ExperienceThe storage facilities are top notch. Loading and unloading docks are covered, there are plenty of dollies and carts, the units are extremely clean and hallways are well lit and the prices are amazing.
meredith k. | First ImpressionsThe young lady that set up the storage rental and then helped familiarize myself with the facility was so courteous, friendly, and patient. I have used storage facilities at different times through the years and I've never had an experience as great and welcoming as I did when I rented from U-haul PTC.
Larry W. | First ImpressionsSo far, so good!
deanna s. | First ImpressionsThe store associates were awesome, especially on Monday, May 31!! I seemed to have lost my mind that day, but they were very patient and nice throughout the whole experience The U-Haul website is a nightmare though. The check-in/check out process takes too long and the site itselft is not user friendly from the phone.
Tracey A. | First ImpressionsFriendly helpful staff. Clean safe,safe safe environment!
Barbara I. | Overall ExperienceJessica was excellent. Very professional & informative.
Vicki W. | First ImpressionsGreat facility. Clean, convenient and easy to use. Staff was friendly and helpful. Would use again.
phyllis p. | Overall ExperienceJade was terrific!
Marcus R. | Overall ExperienceVery friendly and helpful staff
ALAN B. | First ImpressionsThe staff were very friendly and helpful. The trucks were in good shape and the 1 month free on the storage unit is a great deal. The only thing that I would critique is that I had numerous small charges that added up to more than I anticipated paying for the rental. These charges were not itemized in the receipt and I am left puzzled about what each charge paid for. Due to my busy working schedule, I don't have the time to go back and ask questions about what each charge meant, so I guess if there was an error, your company would profit off my lack of due diligence to ensure I was charged correctly.
Nathan S. | First ImpressionsI reserved in advance. The Friday before moving I finalized so I could have immediate access on moving day on Monday. When I arrived, the green lock that I had been told would be removed was still on my unit. Also my key card did not work. Finalizing in advance was a moot point since the guy who served me didn’t do what he said he would. My only two complaints. Other than that it’s a great facility.
Justin R. | First ImpressionsStaff was very helpful
anita a. | First ImpressionsEveryone was very friendly and helpful!
Elizabeth R. | First ImpressionsThe manager at that store is amazing! She’s the only one that seems to be fully trained in a lot of detailed processes and procedures that should be taught to other employees for whenever she is not around to have to assist constantly. Overall, a very good staff of associates!
LAJENE J. | Overall ExperienceEveryone I encountered was very helpful and all helped me to finish up my move . I do appreciate the extra effort and kindness.
lynn t. | First ImpressionsSo pleased with this place. They have been awesome to us. Would highly recommend them.
Robyn B. | First ImpressionsAll employees were very helpful and professional! Moving into the unit was a breeze! Lots of carts to move your belongings and great security!!
Natasha M. | Online Move InMicheala was fantastic.. excellent service and knowledge
CASS H. | First ImpressionsThanks to our agent, we ended up with 2 closings dates from sale to purchase of homes and stuck in a hotel for 3 days, and paying for 2 moves. This left us having to store our belongings and I have to save... The U-Haul experience has been the smoothest part of the whole thing! Jessica was super to work with and I recommend this location!
Michael S. | First ImpressionsJade was excellent at showing the facility and the entry access process when I came in to pickup a trailer? I realized the trailer I reserved online was too small, Jade helped me rent a larger one. When we arrived to storage unit we realized it was too small. The rental agent on duty (sorry, I don't remember her name) moved us to a larger unit. Walked us to the unit to make sure it was big enough. Over all great people, great experience.
Thomas B. | Online Move InStaff friendly, on time and knowledgable.
DAVID C. | First ImpressionsExcellent customer service
DONALD B. | First ImpressionsThe staff was great
James J. | First ImpressionsMove in experience was great. Customer service agent who assisted me was friendly, courteous, and knowledgeable.
Pamela S. | Online Move InUhaul in Peachtree City has a beautiful, very clean storage facility. The people that work there are also very friendly and professional. It costs a little more than comparables, but in my opinion worth the premium.
Jonathan P. | Overall ExperienceWe appreciate all the associates that we dealt with at the Peachtree City location - most especially Mikala Cole. She was always pleasant and ready to help!
kEVIN H. | Overall ExperienceMichaela was amazing! She is friendly, helpful and accommodating. She had me in a unit within minutes. The facility was sparkling clean, there are rolling carts of all kinds conveniently located at the door, and the drive-up, covered bays were a God-send while trying to move in the rain. I wish I had tried them out sooner. Will definitely be using U-Haul in the future!
SAMANTHA H. | First ImpressionsI love that they give you 30 days or free storage when you make a move very helpful for my family
Georgina c. | First ImpressionsCrosstown U-Haul storage facility is the BEST storage place in Peachtree City! The staff was very to work with while moving furniture and things into the unit, as well as when I moved the items out. Easy-peasy process!
Paige H. | Overall ExperienceJade is outstanding and Makayla is fantastic. You could not ask for a more kind and competent team.
Courtney L. | Overall ExperienceThe staff was polite and helpful! It was an excellent experience and I will recommend to everyone.
JAMES M. | Overall ExperienceIt was shocking to find two young men with attitudes so extremely poor. It took an hour to rent a 5 x 10 storage unit. If I owned this establishment, I would recommend these two young men never come in contact with a customer again. Bettery yet, they should be fired for their horrible conduct.. My wife, who rarely complaiins was more disgusted than I was. The good news: the following day I went back and met two incredible managers that cleared up everything.
DOUGLAS S. | First ImpressionsI was impressed how friendly the staff was and how clean the facility was.
MARY A. P. | First ImpressionsI chose this facility over others because of how well it’s managed and the great customer service.
jennifer w. | First ImpressionsExcellent facility and service!
William L. | Overall ExperienceMichaela and Jessica were terrific! They answered all of my questions and helped me make the right choice for haulage and storage . Thank you!
TRAMASSA M. | First ImpressionsMy overall experience was above expectations from the first unit rental in 2019 and then needing 2 additional units in 2020, which was a misunderstanding with the 800 number operator/scheduler. The local manager was accommodating and most helpful. The employees were courteous and expressed care and recognition of customers. Thanks for climate controlled units.
melissa w. | Overall ExperienceExcellent facilities and staff!
lea a. | Overall ExperienceI would like to say that Jade was so very helpful. She was so sweet and kind and explained everything to me, she walked with me to my units and I just enjoyed her company, moving is hard however she made this whole process just easy! Thank you Jade for being so kind and helping me with everything. I do wish you had larger units because we are storing our home till our new one is built and we had to get 2 units to hold our furniture.
cindy m. | First ImpressionsI reserved a first floor 10x20 unit and on move in date we got there and it wasn’t available. Had to take second floor unit which consisted of using freight elevator. Made move take much longer. Also was told my unit would hold 4 bedroom house and I only had three bedrooms but didn’t fit so had to rent another unit. The entire experience was not good.
CAROL R. | Overall ExperienceUHaul had everything I needed to help with my move. I would recommend the Crosstown facility to anyone needing help with their moving needs.
Mark G. | Overall ExperienceExcellent Location and Highly Responsive Staff!
Joshua B. | Overall ExperienceMichaela was awesome! Although very busy, she kept things moving and gave personal attention to us all. She was extremely helpful. My move from Maryland had been quite tumultuous and I was very frustrated because of the negative customer service. But, when I arrived at your facility, and met Michaela, the negativity changed to positivity. She was warm, caring and very helpful. She exhibited major Customer Service abilities and skills. When I finished my business at your facility, I left with a feeling contentment. Thank you for your decision in hiring such an exceptional employee.
Gladys S. | First ImpressionsEveryone was so nice! and very helpful.
Alexandra L. | First ImpressionsStaff is very knowledgeable and very friendly. Troy goes above and beyond for all customers
JAMIE B. | First ImpressionsI prepaid, but then you put a lock on the door stating I need to pay, counter person checked and did not know why it was locked, it was removed
Mario C. | Online Move InDan was extremely friendly, helpful, going above and beyond the call to insure things were great. Thank you.
Beth G. | First ImpressionsThe young man who helped us on Sunday morning was swamped, but he was still very professional, nice, and efficient. Thank you!
William S. | First ImpressionsI reserved a first floor unit three weeks in advance and when I arrived there was no first floor and had to take second floor and on top of that had an up charge for that unit. Very disappointing!
CAROL R. | First ImpressionsAlarm keeps going off and computer crashed. Technology is a bit wonky but overall a good experience with Austin.
Lynne S. | First ImpressionsThe team was great and friendly. Great uhaul facility.
Matthew J. | First ImpressionsDaniel has helped me with several rentals in the past and he is awesome. Excellent customer service skills and he is definitely a great ambassador for your company. Thanks again. Rob Buckner
Robert B. | First ImpressionsGreat group of guys running front office.
Scott A. | First ImpressionsClean and secure environment. Would definitely recommend to anyone.
joseph y. | Overall ExperienceMichaela was amazing to work with and keeps me coming back.
Jamie R. | First ImpressionsVery excellent.
JOHN A. | Overall ExperienceDaniel assisted me while I was inside the store. My mobile check in was not working and he was happy to help me. He was very nice and knowledgeable. He always convinced me to rent a storage unit 😁. He was sure to locate me one that was in a great location. This is my second time using this location for moving. It is always pleasant
Diamond C. | First ImpressionsWhenever I need any storage, I will definitely go here! No ands, ifs, or maybes! This company at this address is awesome! AMD SO IS THE STORE MANAGER!!
TAKEITA T. | Overall ExperienceWonderful experience and would recommend it to anyone who has storage needs.
Dkay C. | Overall ExperienceFirst month free was awesome for me in a time of moving from Oklahoma to Georgia and all the other moving expenses
sue c. | Overall ExperienceVery Impressed
Don F. | First ImpressionsVery responsive team! Clean facility.
Paige H. | First Impressionsgreat customer service
Jim A. | First ImpressionsGreat facility, Michaela, Daniel, and the manager on duty, Dave were so helpful!
jeanne g. | Overall Experienceeasy to work with, polite and professional
Ken W. | First ImpressionsThe guys there made it very quick and easy to get everything started!
MARK J. | First ImpressionsExcellent service!! Was glad I chose this facility to store my items
todd e. | First Impressions👍👍👍👍👍
CHRISTOPHER W. | First ImpressionsYour facilities were exceptional and the staff was quite helpful!
Rita G. | Overall ExperienceThe staff was very helpful and courteous and the facility was well cared-for.
Molly W. | Overall ExperienceThis is a fantastic facility! Very clean and the staff is always very friendly and helpful!
Teresa T. | Overall ExperienceEveryone is always very helpful.
judith b. | Overall ExperienceRecord keeping needs improvement. Passed due notices sent on account that was paid 5 days early. Vacated all lockers last weekend yet billing continued on one locker. Other lockers were not updated.
Jim M. | Overall ExperienceVery friendly and helpful staff. Took time to explain and show the operation of the facility to us
joseph y. | First ImpressionsVery friendly environment. Quick service
April B. | First ImpressionsVery helpful. Made sure I understood how the card swipe works and personally escorted me to show where my unit is located. I love that each unit has its own personal alarm
TRACEY H. | First ImpressionsThe staff were outstanding, very courteous, attentive and professional. My mind is at peace knowing my personal items are in a safe location. This facility is well monitored. Love it.
Jodi V. | First ImpressionsThis was by far the best experience I have had with any business in the past year! Loved the guys and the service was beyond exceptional! So easy So informed and so pleasant! Great job!
cindy m. | First ImpressionsWe stored our things at your facility for almost a year while we looked for a house. Staff was always friendly & helpful. Facility was clean, secure, well lit. Would definitely use again or recommend.
Michele V. | Overall ExperienceManager was very professional and helpful.
Frank j. | First ImpressionsGreat and clean storage place! David is awesome, he rocks!
nikole n. | Overall ExperienceAlexander is a terrific ambassador for Uhaul customers. He provides best in class service and makes customers feel valued! Great job. Thank you for the help!
Troy D. | Overall ExperienceYour team is exceptional! Kind, quick, knowledgeable and efficient! Thank you for the help!
Troy D. | First ImpressionsStaff was very friendly, professional and eager to answer our questions. We came a couple weeks early to ask questions which were all answered, received a tour and reserved a unit. Move-in was easy!
Rodney S. | First ImpressionsGreat company to use when moving
Jonathan C. | Overall ExperienceThe one month free rental really helped my daughter through a stressful time in her life. Thanks.
Paul M. | Overall ExperienceThe staff was very courteous and professional. But your computer system is horrible. Your people were struggled for almost 20 minutes with myself trying to rent a truck and storage unit.
Jim M. | First ImpressionsEvery one very friendly and professional
LINDA H. | First ImpressionsThe staff is friendly, professional and very helpful. Could not have picked a better place.
Carol F. | Overall ExperienceJoe was great. Explained everything and was very helpful. Load dock and dollies were a God send. Thanks!
Jonathan C. | First ImpressionsWill continue to use this business as needs arise. Very professional, clean and easy to use.
bill s. | Overall ExperienceThank you for letting us unload right at your closing time! There was a bit of confusion when we arrived to unload but the staff was awesome.
kate m. | First ImpressionsThank you so much for your help. C. Fair
Carol F. | First ImpressionsThey very good and helpful
guillermina m. | First ImpressionsVery clean, friendly staff and convenient
Gary R. | Overall ExperienceWell maintained and secured facility.. easy to access my storage units.
betty w. | Overall ExperienceNot sure how it works, I passed a lot of ( ready for customer locks ) on my way to the storage unit they said was the closest available. Other than that customer service was great. Very nice facility.
Leeyung M. | First ImpressionsVery nice
Robert K. | First ImpressionsThe staff is wonderful. They are very knowledgeable and helpful. However, I was told that the largest unit could hold a 3 bedroom house belongings. It did not and I had to rent another one.
janet d. | First ImpressionsEvery single person there ware so friendly and helpful, I think he’s name was joe HMU think he’s the manager and a older gentleman they ware great.
HUGO N. | Overall ExperienceTroy was very helpful and friendly. Made setup extremely easy. Very clean facility.
Joseph B. | First ImpressionsGreat service and a nice, clean facility
lea a. | First ImpressionsEveryone worked hard to make the nessary changes that came up with changing of units. Thank you it was a rough day.
betty w. | First ImpressionsGreat service
Ed M. | Overall ExperienceGreat team with Customer Focus always in hand.
Sammy G. | Overall ExperienceFriendly staff. Fast service. Very nice and clean facility.
Tammy O. | First ImpressionsThe staff and services are excellent in every way.
Wanda E. | First ImpressionsSome of the staff was very helpful but one individual a young kid, was arrogant and definitely unhelpful. We rented four different units and had issues each time.
Duane S. | Overall ExperienceMichelle was awesome. She showed me a demo unit, explained all the features and services. Also a lovely person to talk to in general. My actual unit was just as nice and clean as the model.
Lashaundra A. | First ImpressionsConvenient fir moving day.
Gail R. | Overall ExperienceNone
paul n. | Overall ExperienceGreat Experience . Very on point. Will use again.
Jeffrey M. | Overall ExperienceI will use this facility again.
NANCY K. | Overall ExperienceThese are the nicest and most knowledgeable guys about their products, the place was exceptional clean we had a wonderful experience.
David D. | Overall ExperienceFacility was near perfect in all services.
Kenneth G. | Overall Experiencebetter not...
Ramon D. | Overall ExperienceVery convenient for business entrepreneurs and residents with the location and services it carries. Will surely be beach soon with my type of business.
Bernadette u. | Overall ExperienceAll staff members were friendly and helpful. Packing materials selection was fantastic and facilities were excellent.
shawn l. | Overall ExperienceGreat facility! Would highly recommend...
jackie e. | Overall ExperienceIt was a pleasure doing business at this location! The emails regarding payment due were not harsh and threatning as some other companies. Peace and Blessings
karen a. | Overall ExperienceUnbelievably bad employee! The words to describe this employee are excessively demanding of even where one stands inside the office or the box you touch that you want to buy! Personal Anger issue?!!
lloyd d. | Overall ExperienceIf the access hours were beyond the office hours, i would have given an excellent.
carla f. | Overall ExperienceDid not have 24hr access. I had to plan my visits to the storage facility around the store’s hour. Very in convenient on the weekend since I would need to go before it opened but could not.
Ken M. | Overall ExperienceManager on-site could use a little more tact when addressing patrons and their moving company.
Kathryn S. | Overall ExperienceWon’t be back. EVER.
Rena R. | Overall Experience