Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I like this particular location on Main Street in green prairie way better did I like to warn or 360 they're eager to help you and they're very friendly
The equipment was clean, but a couple hours into the drive, the a/c quit working. They came and fixed it at the hotel, but then after a couple hours it started blowing hot air. When I dropped it off, the guy turned on the a/c and it blew cold air. Very frustrating that we didn't get to use the a/c on our drive.
I called the location five times in order to get the information I needed to setup the storage I reserved online. I never got in touch with a person. It was a machine, as if I called a the 1-800 number for Uhaul rather than the specific locations direct line. I did get there right after 5:00pm, at 5:05pm. I didn't have any guidance from the one person remaining in the store nor from my online order. I decided to go to Alamo Storage a few miles away. I spoke to a person immediately and had the keys in my hand and was led to my storage unit within 15 minutes of leaving Uhaul.
He was very nice n helpful .He explained everything to the point great customer service skills with a smile..Thank you
Very good customer representative and knowledgeable.
The rental process was very easy, the employees were awesome when I went to pick up my rental, and returning the rental was easy was well, with very professional and friendly people at both times, pick up and return. I've rented from a U-Haul Dealership before and have NEVER had such a great experience. Good Job guys..
In and out very quickly. Experienced and kind employees on pickup and drop off.
The employee was really helpful and great attitude
Not lie on the fuel level. I was told the fuel level was at 7/8 but it was at 3/4.
Well lit for after hours return.
Great customer service will recommend people to go there
Yes Sean called to let me know my reservation the location was not opened at 6 am but never told me my reservation was for the E main st location my reservation emails sent out was for 1590 Cedar hill which I went to and they informed me my reservation was for E main st. So you need to inform the customer of there reservations because I was going off my email which was sent UHAUL
I was disappointed that when I called to extend my use of the truck I was told I should be there by 7 pm. After rushing to return the truck completely throwing off my moving process I was informed that it is a 24 hour rental therefore there was no need to disturb and inconvenience me and my moving process.
I paid $3 a gallon when I filled up my gas tank. That truck I drove not the one on the system because they messed up has big issues. I drove 50 miles and pumped $17 in gas.... its the truck that says Arkansas. Kind of upset at the response I got from the employee who checked me out. Other than that I like how the owner and the guy with glasses have treated me. I have rented here so many times which is why I gave them 5 stars. I should not have gotten an "ok" as an answer and not even address the issue with me and still just come and give me the full bill.. it just shows the guy didn't care. I dont want money back but that truck needs to be serviced.
They did not have the appliance dolly. Then after telling me they were not going to charge me the regular dolly rental they did.
Continue with same great service.
THANK YOU SO MUCH I TRULY APPRECIATE YOU 💕
There was only one person working, which cased a prolonged wait.. The estimate was way off from what I was actually charged. The truck didn't have a ramp, which I didn't realize till it was too late. When I spoke to the attendant about it, he said that size truck doesn't come with a ramp.. but then driving to work I see a truck that was the same size with a ramp.. I simply didn't feel valued as a customer. I wont be back to this location.
Morr than half of my storage was damaged and had spiders and rat droppings on it and had to throw half of my stuff away which a few items were high dollar and no one seemed to car about it.
Very knowledgeable, professional and courteous. Thank you.
Keep doing the same things you are doing
More personal
Web check in made everything quick and easy, return took only a few minutes. Good experience. Mark
The truck we had was a little ragged as far as driving it. I do understand it has probably been driven by thousands of different drivers.
Justin was very helpful and efficient. Appreciate the great service!
This is about the Irving blvd location... I had reserved a 26' truck for Sat. Got there and told me I hadn't reserved it but then they found it but had overbooked and didn't have one for me. They found one at this store which was 10 more miles away. I had picked Irving Blvd because it was the closest. So at .99 a mile that is roughly $20 Extra I wouldn't have had to spend.
All went as planned.
Fast check out and fast check in. Very pleased
Manager called me and was very rude when there was no need
Fill trucks
Staff was very friendly and helpful.
Always a 5 star experience
Absolutely nothing to improve for the next customer!! This location is seriously THE BEST! Very friendly management and staff!!
Just thank you
Great Customer Service! Will Rent Again Very Soon!
The manager was very nice and helpful
Continue GREAT customer service!
FAST, professional, CLEAN! INFORMATIVE and helpful.
Best uhaul
Process was simple the representative was courteous and professional and the equipment was exceptional
The customer service offered by agents at both pick up and drop off locations as well as the folks I talked to on the phone about my rental was absolutely outstanding. Even an agent at the location on 1613 34th St was very helpful finding the trailer I was looking for on E 50th as they were out at the time and secured my reservation. Thanks!
The staff at this location is always friendly.
Everything good. Thanks!
I was very upset that I was not made aware of no partial payments. I had to call my mother who was not felling good, and not only that she was watching my daughter so that I could go and pick up a mattress,. I was inconvenienced and would like for you guys to communicate with your regular customers if same policy is being followed day by day.
I feel comfortable with my personal things being at all storage..
You need more than 1 person working. The system was down and he was trying but he had a long line
I had a very pleasant experience with this location. The 2 gentleman employees were respectful and very helpful.
Nothing your staff and equipment at this location are amazing!!! Very friendly, helpful and fast service!!
To indicate on a one-way rental about the mileage I was unaware of that so to be charged extra unexpectedly
You're good
Great job from instal tech, very knowledgeable, professional and a well balanced multi-tasked driven person. Good asset for Uhaul to employee
I was very happy with this location and have used you before. Everything I needed was taken care of.
The two gentlemen that I met there was very helpful and professional, awesome job to both of them
Everyone was so helpful and accommodating!
The fact that I have to wait for a key to the extra lock required is a massive inconvenience. The guys running the operation are mostly customer oriented and welcoming enough, though.
Very professional ready to help best location ever
Great Service?
My things were well protected and secure for the past 7 months with no issues. I would definitely recommend this location to others. Thank you
I used it for 30 months. Had a great experience.
very nice and helpful staff :)
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