Stick for the first contract and not switch it in the end when you're done.
DONALD BCustomer Reviews for U-Haul Moving & Storage at Downtown Main St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the vehicle drives properly and transmission isn't bad.
JOHNATHAN BEvery customer service and reservationist person, everybody was great from beginning to end. Everyone made the transition nice and smooth. I appreciate you all. I would highly recommend U-Haul service for your moving needs.
CALVIN MExcellent service. Staff made my reservation for me. Will use again.
LEE CVery fast
Modjtaba KMake sure all the lights work on the trailer
FERNANDO CI wish there was a after hours jack available. I struggled picking up hitch to unhook it.
JESSICA TBest spot in the DFW metro for UHaul products. Always a friendly shop and easy to work with.
ANTONIO RA little bit expensive
Lilian RI have rented from here several times they have always been pretty good service
lajonda bVery helpful to my needs
JUAN RThank you for the courteous service.
GREGORY MEverything was amazing. Customer service was great. I was so happy this location had the truck size I needed. It was the only location that had what I needed.
MATTHEW JVery friendly and helpful staff at this Grand Prairie location. Made the experience excellent and stress free.
Antonio RGreat customer service
SEVERO GGreat team at the Grand Prairie - Main location. Friendly and helped us check out fast. Highly recommend.
ANTONIO RAuto transport wasn’t available during pickup but Larry was very accommodating to make sure I got everything on time and when needed. Dent in side door at pickup but no big deal.
Nicholas MCustomer service at its best! Thank you to the Owner.
GUDERYAN GMy total experience was pleasant, smooth, and topped off with a high level of professionalism.
CEDRIC T | Overall ExperienceB/A
NATASHA WEasy to get and easy to return
MISAEL DVery friendly personnel
MY NThe equipment I used was a 15’ truck. The lights have some kind of short to them… you hit a bump in the road and they would turn off then you hit another bump they would turn back on.
MICHELLE CI had a very good experience during this transaction.
CEDRIC T | First ImpressionsThe representatives were very friendly
DOROTHY BKeep it up
DANIEL OI have nothing more to add,
CLAYTON JAaron and Justin (iirc) we're both great. Pick up and return were very easy. Good crew.
ROBERT RThe staff at this location are great! Very pleasant experience in a world that seems to have forgotten what customer service is about! Tho thumbs up! The truck I rented had a lot of miles on it, but it was spotless in the cab and in the cargo box!
TIMOTHY HGreat customer service
DEBORAH FThe process was quick and easy. Associate was very nice
BUFFIE PThe owner went above and beyond to ensure I had the best experience. Great customer service and great equipment.
ANALI MThe facility and equipment were great, picking up the equipment was quick and efficient
BRYAN BGreat staff and service!
JESSICA TQuick and easy drop off. Awesome
JAMES FJust the action of one doesn’t mean the whole company is bad
JESUS ZI like that the employee answers all your questions and lets you make a decision on what you want to do.
WILLIAM WVery Professionally and GREAT 👍 CUSTOMER SERVICE!!!!
JIMMY DLarry was very helpful.
FNU SNothing had great quick fast customer service it was perfect thank you
JOSEPH WAlways a great experience.
MARY GYou will be hearing from me. My experience with U-Haul was terrible.
ZACHARY ONothing everything was great the gentleman was very nice and explained everything well
ALICIA LJohn was very informative and pleasant. My entire experience went well
ALESIA GKeep up the good work
KATHERINE BThe was a very easy process at this location and the staff was very attentive and very professional.
RICHARD Fnone
CURTIS H | Overall ExperienceThe staff were extremely helpful and made everything work smoothly for me. Thank you!
Ahab R | Overall ExperienceNONE
joyce r | First ImpressionsGreat customer service, very helpful. Would recomend to friends and family.
jorge m | First ImpressionsThe guys in the office were very helpful and very nice
JAZMYN J | First ImpressionsLarry was so kind and professional.
charlotte w | Overall ExperienceI have really enjoyed my experience with the jonesboro and grand prairie locations. Everyone was very helpful and friendly and went above and beyond for my stay and uhaul rental.
Maycola H | First ImpressionsEverything was non problematic, just didn't understand the whole h.r department intervening and having a whole different lock and key when I was late on payment..... outstanding job to #835054 and crew Larry,Aaron,John, Micheal,Kirby!!
Jeremy A | Overall ExperienceGreat service! Quick and fast. Even though the 4 digit codes the customer sets doesn't work and the employees just dismiss it as the system (as opposed to doing something to rectify it), the team made my move in and drop off very easy. They were very friendly and professional. The units were very clean and easily accessible. We will definitely be using them again. Highly recommend.
CHERE R | First ImpressionsThe kind, helpful staff made all the difference to me. It’s comforting to know that people like that still exist. I will definitely keep them in mind for future needs.
Margaret S | Overall ExperienceVery accommodating staff, the facility was well maintained, and I was able to get in and out whenever I wanted to.
Joseph S | Overall ExperienceHelpful kind staff thats very accommodating for each customer. Would recommend this location to anyone in the Dallas area
JESSE J | Overall ExperienceRight place at the right time for the right price. Smooth transaction.
Cheryl F | Overall ExperienceThis place will have my business as long as they in business thank u guys. 👍🏻
Jonathan C | First ImpressionsAfter leaving our items in storage for almost two extra years because of the pandemic, everything was still in perfect condition when we moved out. Larry and his staff were super helpful and saw that we had an easy time loading the trailer and checking out. The first day of our 1,900 mile trip has been very good. Thanks!
michael s | Overall ExperienceMr. Larry and Mr. John are very professional to say the least, they work with you if you are going threw a diffucult time making your monthly payments, also they are truly understanding when it comes to you communicating to them your diffuculty with making a payment, I would like to thank Mr.Larry for working with me as a disabled army veteran! THANK YOU, THANK YOU, THANK YOU! Five Star Service!!!!!
matthew b | First ImpressionsJohn was an incredible and delightful staff and I can surely recommend this location
BENJAMIN A | First ImpressionsThe courtesy and integrity of the owner and staff at this place was outstanding, thank you for being a some of the nicest people I've ever had to do business with and if I ever need storage or propane or my friends or friends we will be back 5 stars is truly too low of a rating you deserve 10
Charles E | Overall ExperienceThe manager was excellent. He made what I was trying to accomplish very easy. I was able to move my stuff in a couple of hours. He was very friendly and professional. Thank you sir!
charlotte w | First ImpressionsGreat customer service will recommend people to go there
chris h | Overall ExperienceMorr than half of my storage was damaged and had spiders and rat droppings on it and had to throw half of my stuff away which a few items were high dollar and no one seemed to car about it.
Adam C | Overall ExperienceThe two gentlemen that I met there was very helpful and professional, awesome job to both of them
Clifford W | First ImpressionsEveryone was so helpful and accommodating!
shelby c | First ImpressionsThe fact that I have to wait for a key to the extra lock required is a massive inconvenience. The guys running the operation are mostly customer oriented and welcoming enough, though.
bridgette g | Overall ExperienceVery professional ready to help best location ever
Francisco C | Overall ExperienceGreat Service?
JAVIER C | First ImpressionsMy things were well protected and secure for the past 7 months with no issues. I would definitely recommend this location to others. Thank you
Missy O | Overall ExperienceI used it for 30 months. Had a great experience.
CONNIE R | Overall Experiencevery nice and helpful staff :)
Teresa M | Overall ExperienceNone
JESUS O | Overall Experience