Customer Reviews for U-Haul Moving & Storage at Downtown Main St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Downtown Main St

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Alicia W.
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The young man in Grand Prairie was very helpful and attentive. He made sure I had a clear understanding.

Jaeliza M.
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Christopher P.
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Steven E.
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Severo G.
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Great customer service

Luis A.
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Austin B.
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Clifford W. | First Impressions |
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The two gentlemen that I met there was very helpful and professional, awesome job to both of them

April J.
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Rachel L.
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maureen M.
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Allante B.
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Manager is very sweet and nice

Larry R.
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John was very helpful and friendly!

Ian O.
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Customer did not leave a comment.

Laketha F.
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Gentleman that servied us show professional customer service. He had a friendly and warm personality.

Melissa G.
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rebecca V.
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Daniel S.
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Gregory R.
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Suzie S.
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Joseph G.
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Don B.
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Very professional Well maintained equipment, From the folks at www.texasskylightdealer.com

Vincent J.
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Jeremy B.
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List requirements somewhere if paying cash

Shatima S.
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Rosalyn J.
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Mike (I believe that was his name) was very helpful and made sure my rental was ready BEFORE my scheduled time. Glad I got this location!

rosalie A.
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Employees are extremely professional and very helpful!

Gregory M.
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Very professional and friendly

Steven B.
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Excellent service.

Kenneth C.
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The staff at U-Haul were very accommodating professional and engaging I enjoyed my experience immensely

Morgan J.
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John M.
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Joshua F.
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Maria H.
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The hospitality was great. The Guys are very pleasant and kind. They know there job well. Thank you so much.

Janice S.
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Elika S.
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Terry G.
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Great staff! We arrived to pick up our rental and were on the road within 10 minutes! The return process was equally efficient and friendly! Fantastic job! I would recommend this location to anyone and everyone!

Manuel P.
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Excelente

PETE C.
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Give Larry a raise

Joslynn C.
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Not charge for a full day rate when the vehicle was not gone for a full 24 hours. If the charge is $19.95 plus 0.39/mile then that is what you should be charging. You people are rip off artist.

Jackeline D.
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The representative was very nice and helpful. I like the service I got.

carlos M.
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Customer did not leave a comment.

Stu F.
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Owner of this location does an exceptional job of running the business and having an inviting site.

Severo G.
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Great customer service very professional thanks

Christine R.
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Very accommodating. But, my original reservation at Tarrant uhaul in grand prairie tx did not have my reserved truck. Still waiting for my promised guarantee money.

Arnold Y.
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Have equipment ready that was requested during customer service call. I spent two and a half hours arguing with customer service and the manager until I got the general manager to give me the correct equipment that could only be used in town. I gave the dimensions to the customer service of my golf cart that was being hauled to Florida when I got there they wanted to give me a little motorcycle trailer the golf cart would not fit on. The manager basically told me it was my fault and there was nothing he could do for me. Uhaul basically makes you run all over town to pick up the equipment and then when you get there it's not ready or the correct equipment. This is the third time this has happened to me in the last year. They sent me to Ennis Tx to pick up the trailer for my motorcycle last time and when I got there it wasn't a regular Uhaul company it was a little building and it closed at 5pm instead of the normal Uhaul 8 pm time

MANUEL B.
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Customer did not leave a comment.

Robert P.
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This was an extremely easy transaction.

Brian C.
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I keep coming back to this location for the consistent excellent customer service!

Kenneth B.
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ROSALINDA H.
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Good service & helpful

Gable L.
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Customer did not leave a comment.

Aaron W.
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Justin gave the best customer service I’ve had at a uhual before. Great experience and friendly staff. Great job!

Phyllis L.
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Couldn't have been any better! Super courteous and friendly. The process was extremely easy and well explained. Thank you!!!

Sarah F.
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Peggy W.
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The trailer rode great no problems

Eric B.
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Jessica T.
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Dansean C.
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Timothy C.
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I have moved all over the country and used Uhaul many times. This was my best experience. These guys were very helpful, friendly polite and professional! I really appreciate there patience and understanding with my stressful unorganized situation. I am very happy I chose this location to rent from. Thanks guys! Your awesome!

Miguel angel V.
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Customer did not leave a comment.

MARY G.
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Always pleased with the service.

shelby c. | First Impressions |
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Everyone was so helpful and accommodating!

Charlotte H.
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Great service and great running truck and clean .

David R.
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Customer did not leave a comment.

Kathy R.
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Loved the man that waited on me - he does an excellent job of good customer service

Debbie M.
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Larry and John gave excellent care and assistance in reserving a trailer. They went way beyond the norm because of some “glitches” which occurred. I’m very thankful to them.

Wade R.
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Tony N.
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N/a

Helen M.
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Rose S.
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Franco P.
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Just keep giving the same attention and service as provided

Preanna A.
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Ruth S.
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Armando S.
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James M.
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Daniel S.
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Christina T.
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Nothing. You were great

Donna M.
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Service rep was funny, was well as knowledgeable. He was helpful to suggest other rental options

CHARLES W.
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Customer did not leave a comment.

Becky L.
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Customer service was the best I have ever had at Uhaul! Very nice men at this location!

milton S.
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Was very satisfied with the service and the equipment and the efficientcy your staff worked would recomend to anyone.

Lawrence W.
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They people who work for that location are horrible and I WILL NEVER RENT FROM THEM AGAIN AT ALL...

David S.
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Customer did not leave a comment.

Patricia C.
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Customer did not leave a comment.

bridgette g. | Overall Experience |
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The fact that I have to wait for a key to the extra lock required is a massive inconvenience. The guys running the operation are mostly customer oriented and welcoming enough, though.

Maria O.
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The gentleman at the front desk where very friendly and it courteous and so were the workers outside when I went to drop off the trailer. Very fast and efficient service. Thank you!

Patricia C.
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Customer did not leave a comment.

Juri M.
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I think the employee who helped us was Larry. He was so great and so helpful. We’ve had a horrible moving experience (not uhaul related) and he made sure that at least we had a good experience with him.

Angela D.
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Larry and Matt were absolute superstars! Thanks for all your help on this stressful move, I really appreciate it!

Trevor L.
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This was the easiest U Haul experience I’ve ever had. Larry and his team were very kind and very helpful. Couldn’t have been better, thank you!

Angela D.
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Larry and Matt were great and so helpful in my cross country move. I’m so pleased with how smoothly everything went and would highly recommend these folks. Thank you!

Sangsin Y.
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Good and kind.

mike H.
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Customer did not leave a comment.

Robert B.
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Pick-up and drop-off we're very easy as I used they're online reservation process.

Karen D.
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Customer did not leave a comment.

Ashley F.
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The staff was really nice and to rent is easy!

carlos M.
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Customer did not leave a comment.

Phillip P.
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Nice guy , great information

KENNETH R.
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Have the available truck I needed and not have to spend more money than expected.

Shakarra L.
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robert B.
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patricia H.
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Francisco C. | Overall Experience |
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Very professional ready to help best location ever

JAVIER C. | First Impressions |
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Great Service?

Missy O. | Overall Experience |
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My things were well protected and secure for the past 7 months with no issues. I would definitely recommend this location to others. Thank you

CONNIE R. | Overall Experience |
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I used it for 30 months. Had a great experience.

Teresa M. | Overall Experience |
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very nice and helpful staff :)

JESUS O. | Overall Experience |
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None

No reviews have been submitted for this location.

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