Customer Reviews for U-Haul Moving & Storage at Downtown Main St

2,073 reviews

1117 E Main St   Grand Prairie, TX 75050
(E of Belt Line Rd)

(972) 262-5116

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 262-5116

1117 E Main St
Grand Prairie, TX 75050
(E of Belt Line Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The van we rented had a serious foul stench of sharp dirty sweat. So much so, that it stung my nose and air freshener only lasted minutes until reapplying was needed. This is a Texas summer and very sweaty people will be renting these units. Cloth seats soak up sweat. Greater care needs to be made with, at minimum, a good soaking of Febreze and a good airing out is needed between uses. Thankfully we didn’t need the van for very long.

Anthony G 
Rating:
5.0

Everyone at this location was very friendly and helpful. John did the installation and I highly recommend him and the facility.

Julie P 
Rating:
5.0

I was so impressed with the whole experience. It was easy to book and my stuff arrived on time and in perfect condition.

Courtney J 
Rating:
5.0

Customer did not leave a comment.

RAUL L 
Rating:
5.0

Amazing service John did an amazing job

Ramzi F 
Rating:
1.0

Customer did not leave a comment.

CATRELL C 
Rating:
1.0

I'd previously booked a u haul and was sent to two different places in which I had to pay extra for

TREVENAS P 
Rating:
5.0

Customer did not leave a comment.

SOMPHET X 
Rating:
5.0

Customer did not leave a comment.

Veronica H 
Rating:
5.0

Tyler was very helpful when we returned the trailer in Grand Prairie.

Morris M 
Rating:
4.0

This location was my "second try" for the day. I had originally callled the 877 number to schedule an equipment rental to transport my golf cart from DeSoto, Texas to Mt. Vernon, Texas. I gave a representative, Ryan, the dimensions of my golf cart and he "supposedly" reserved the proper trailer at the DeSoto U-Haul location off of I-35. When I got there at 10:00 AM they had reserved me a trailer designed for an automobile. I told my wheel width for my golf cart was not this wide. They assurred me it would work and to take it and if it did not work bring it back. I pulled this oversized trailer to my home and, as predicted, it was way too wide. I brought it back to the U-Haul place and they searched their system for a 5" x 9" trailer. Located one in Grand Prarie and I hopped in my car once again, drove to Grand Prarie, picked up the trailer, back to my home in DeSoto, loaded it up and had a successful trip to Mt. Vernon and then returned the trailer to the U-Haul location on I30 service road. My complaint is that I got to the DeSoto U-Haul at 10:00 AM as scheduled but the above took four hours and I finally had my golf cart loaded at my DeSoto home at 2:00 PM. Not only was my time wasted due to the fact Ryan scheduled the wrong equipment despite having dimensions. I had to drive all over the place between the two trailers before I finally had the correct equipment and could head to my destination. Extremely frustrating. Michael Diedrich

Michael D 
Rating:
5.0

Customer did not leave a comment.

JESSICA T 
Rating:
5.0

Excellent service. Not one complaint. The guys were smooth operators. They made sure I understood the return time requirements and what to do if I was going to miss getting the trailer back in time. Awesome!! That's customer service.

Erwin S 
Rating:
5.0

Free beer

RAYNALDO R 
Rating:
5.0

Customer did not leave a comment.

Arlene R 
Rating:
5.0

Customer did not leave a comment.

pamela s 
Rating:
1.0

Uhaul broke down due to negligence. absolutely unacceptable.

Oscar S 
Rating:
5.0

Nothing thank you

Michael M 
Rating:
5.0

Everyone was helpful and kind! Thank you all!!

Monica O 
Rating:
4.0

Customer did not leave a comment.

David N 
Rating:
5.0

Really good costumer service

Samuel M 
Rating:
5.0

none

CURTIS H  |  Overall Experience 
Rating:
5.0

When you reserve a piece of equipment it works really well. But if you just show up, there may not be anything available. But with thier computer network they can look up who has whatever you need close by.

clifton j 
Rating:
4.0

Don’t message customers changing the locations only to find out that it was in the original location I reserved it for! Had me running around town!!

Nafeesha W 
Rating:
5.0

Friendly and attentive.

Sean T 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W 
Rating:
5.0

The customer service was impeccable! 1117 East Main Street G.P. TX. Boys Rock!!!! Will be returning for future business!

Sean T 
Rating:
5.0

The staff was very friendly and attentive

Richard F 
Rating:
5.0

Customer did not leave a comment.

Dorshan M 
Rating:
5.0

Customer did not leave a comment.

JESSICA T 
Rating:
4.0

Customer did not leave a comment.

Sailesh N 
Rating:
5.0

Customer did not leave a comment.

JESSICA T 
Rating:
5.0

Customer did not leave a comment.

WILLIE S 
Rating:
5.0

Amazing customer service...thank you Justin and will

Judy M 
Rating:
5.0

Stop charging a overnight fee when you’re not open overnight that’s highway robbery you charging for overnight fee and your clothes plus I had the truck all night 24 hours so with me turning in at night it should’ve been free not a $20 fee and I want my money back.

Lashunda M 
Rating:
5.0

Customer did not leave a comment.

Jessica T 
Rating:
5.0

Fast & Easy

jonathan L 
Rating:
1.0

ass

rial s 
Rating:
5.0

Customer did not leave a comment.

Yadira H 
Rating:
4.0

N/A

Larry F 
Rating:
5.0

Customer did not leave a comment.

Juliet R 
Rating:
5.0

Customer did not leave a comment.

Chris L 
Rating:
5.0

Customer did not leave a comment.

Michael A 
Rating:
5.0

Nothing

Jacque B 
Rating:
5.0

The staff were extremely helpful and made everything work smoothly for me. Thank you!

Ahab R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby D 
Rating:
5.0

Customer did not leave a comment.

Hilario G 
Rating:
5.0

The morning crew is excellent. They treat me professionally. We have now become friends. I have been renting for about a year every 2 weeks.

Gary O 
Rating:
5.0

They rushed to offer assistance as soon as I pulled up and helped me unload the trailer under the rain. Thank you.

Ahab R 
Rating:
4.0

Customer did not leave a comment.

Breck R 
Rating:
5.0

Customer did not leave a comment.

LUCY T 
Rating:
5.0

Attendant was walking out to greet me when I arrived. He had already checked the trailer number and had a place for me to park it. He utilized a handy trailer lift working smarter not harder.

KENNETH B 
Rating:
4.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

sydni h 
Rating:
5.0

All good!

Randell H 
Rating:
5.0

It's necessary to fix some bugs in the app, especially in the return process. I experienced a few issues that didn't allow me to successfully complete the returning process.

Daniel L 
Rating:
5.0

Customer did not leave a comment.

JESSICA T 
Rating:
5.0

First time getting my own uhaul and it was a fantastic experience. Thanks for helping me with my first move!

Devin M 
Rating:
5.0

The personel were friendly and got me out in a timely manner.

Jay P 
Rating:
5.0

Customer did not leave a comment.

Lashayla W 
Rating:
5.0

Owner was super friendly and helpful! Was a good experience.

Stafford W 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L 
Rating:
4.0

Customer did not leave a comment.

Linda C 
Rating:
5.0

The customer service is outstanding

Gary O 
Rating:
2.0

Upon trying to return equipment, photos would not save or would reset. I Spent 25 minutes taking the same photos before giving up and going home after 9:00pm

Frank S 
Rating:
5.0

Customer did not leave a comment.

FORREST H 
Rating:
5.0

Customer did not leave a comment.

franklin r 
Rating:
3.0

It was very complicated to get the truck and to bring it back. Half the time your website did not work and it took a long time to complete everything

Kristi D 
Rating:
5.0

Customer did not leave a comment.

JESSICA T 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

NONE

joyce r  |  First Impressions 
Rating:
5.0

What a great crew always treat me with respect always in a good mood. If there were ever a problem they fixed it right away. They've treated me like they've known me a long time. Although I have been renting a long time but they just from the beginning have treated me just right

Gary O 
Rating:
5.0

Customer did not leave a comment.

Tamara C 
Rating:
5.0

Customer did not leave a comment.

JESSICA T 
Rating:
5.0

Customer did not leave a comment.

Matthew G 
Rating:
5.0

Customer did not leave a comment.

Latrice J 
Rating:
5.0

Customer did not leave a comment.

JESSICA T 
Rating:
5.0

Customer did not leave a comment.

LaToyia N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis P 
Rating:
4.0

Lower prices

Andrew G 
Rating:
3.0

You better tell the costumer about the prices, they told that I got a promotion and the next day I got charge 30$ more pl is the gas when I put gas on

erik m 
Rating:
5.0

Customer did not leave a comment.

Helisha M 
Rating:
5.0

This is the best haul operation that I have used! They are extremely knowledgeable and professional!

JAMES L 
Rating:
5.0

John. Thx. Fast friendly service.

Daniel L 
Rating:
5.0

Fast and easy the guy was super nice.

KHAYLA D 
Rating:
5.0

Customer service was great !!!

DAVID I 
Rating:
5.0

Service from reservation to pick up was awesome. Great team in Grand Prairie.

Kevin T 
Rating:
5.0

Customer did not leave a comment.

John W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Larry provides great service!

JESSICA T 
Rating:
4.0

The truck has a bad relay and trailer lights would not work. They were unable to repair the problem

Irby F 
Rating:
4.0

Customer did not leave a comment.

Sergio G 
Rating:
4.0

My only problem was the U-Haul app. I attempted to take the required photos to return the truck multiple times. But the app kept refreshing and wouldn’t allow any pictures to remain. I have returned the truck clean, without any damage, and full of fuel with 101350 miles on the odometer. Please have the app do what it is supposed to do.

Leandro R 
Rating:
5.0

Customer did not leave a comment.

JESSICA T 
Rating:
3.0

Customer did not leave a comment.

Victor M 
Rating:
5.0

the girl understood my concerns and felt as though the pick up location made a mistake and not me so she gave me a credit to lower the price to leave it there. still had to pay double what i should’ve but her understanding and the credit helped a lot

Taylor N 
Rating:
5.0

Possibly pricing per mileage should do a total price per day or hour using the UHaul not per mileage. Make a exact amount of each vehicle and how much it would be to rent for a day or by the hour.

biviana p 
Rating:
5.0

Customer did not leave a comment.

Krameria C 
Rating:
5.0

Excellent service.

Andrew B 
Rating:
5.0

Customer did not leave a comment.

Patrice G 
Rating:
5.0

Customer did not leave a comment.

Harold P 
Rating:
5.0

The trailer lights had a short in the wiring. The tires And wheels was in poor condition

Henry B 
Rating:
5.0

Good service

Fancisco G 
Rating:
5.0

The two owners are always pleasant I had an error with the location I originally wanted to use and this location was soooo helpful and went above and beyond my expectations

Precious W 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

Customer did not leave a comment.

KRISTIE W  |  Overall Experience 
Rating:
5.0

Great customer service, very helpful. Would recomend to friends and family.

jorge m  |  First Impressions 
Rating:
5.0

The guys in the office were very helpful and very nice

JAZMYN J  |  First Impressions 
Rating:
5.0

Larry was so kind and professional.

charlotte w  |  Overall Experience 
Rating:
5.0

I have really enjoyed my experience with the jonesboro and grand prairie locations. Everyone was very helpful and friendly and went above and beyond for my stay and uhaul rental.

Maycola H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adam a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arnoldo L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBY B  |  First Impressions 
Rating:
5.0

Everything was non problematic, just didn't understand the whole h.r department intervening and having a whole different lock and key when I was late on payment..... outstanding job to #835054 and crew Larry,Aaron,John, Micheal,Kirby!!

Jeremy A  |  Overall Experience 
Rating:
5.0

Great service! Quick and fast. Even though the 4 digit codes the customer sets doesn't work and the employees just dismiss it as the system (as opposed to doing something to rectify it), the team made my move in and drop off very easy. They were very friendly and professional. The units were very clean and easily accessible. We will definitely be using them again. Highly recommend.

CHERE R  |  First Impressions 
Rating:
5.0

The kind, helpful staff made all the difference to me. It’s comforting to know that people like that still exist. I will definitely keep them in mind for future needs.

Margaret S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MIchael P  |  First Impressions 
Rating:
5.0

Very accommodating staff, the facility was well maintained, and I was able to get in and out whenever I wanted to.

Joseph S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARRELL J  |  Overall Experience 
Rating:
5.0

Helpful kind staff thats very accommodating for each customer. Would recommend this location to anyone in the Dallas area

JESSE J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory C  |  Overall Experience 
Rating:
5.0

Right place at the right time for the right price. Smooth transaction.

Cheryl F  |  Overall Experience 
Rating:
5.0

This place will have my business as long as they in business thank u guys. 👍🏻

Jonathan C  |  First Impressions 
Rating:
5.0

After leaving our items in storage for almost two extra years because of the pandemic, everything was still in perfect condition when we moved out. Larry and his staff were super helpful and saw that we had an easy time loading the trailer and checking out. The first day of our 1,900 mile trip has been very good. Thanks!

michael s  |  Overall Experience 
Rating:
5.0

Mr. Larry and Mr. John are very professional to say the least, they work with you if you are going threw a diffucult time making your monthly payments, also they are truly understanding when it comes to you communicating to them your diffuculty with making a payment, I would like to thank Mr.Larry for working with me as a disabled army veteran! THANK YOU, THANK YOU, THANK YOU! Five Star Service!!!!!

matthew b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl F  |  First Impressions 
Rating:
5.0

John was an incredible and delightful staff and I can surely recommend this location

MARISIOL A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Della W  |  Overall Experience 
Rating:
5.0

The courtesy and integrity of the owner and staff at this place was outstanding, thank you for being a some of the nicest people I've ever had to do business with and if I ever need storage or propane or my friends or friends we will be back 5 stars is truly too low of a rating you deserve 10

Charles E  |  Overall Experience 
Rating:
5.0

The manager was excellent. He made what I was trying to accomplish very easy. I was able to move my stuff in a couple of hours. He was very friendly and professional. Thank you sir!

charlotte w  |  First Impressions 
Rating:
5.0

Great customer service will recommend people to go there

chris h  |  Overall Experience 
Rating:
2.0

Morr than half of my storage was damaged and had spiders and rat droppings on it and had to throw half of my stuff away which a few items were high dollar and no one seemed to car about it.

Adam C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin M  |  Overall Experience 
Rating:
5.0

The two gentlemen that I met there was very helpful and professional, awesome job to both of them

Clifford W  |  First Impressions 
Rating:
5.0

Everyone was so helpful and accommodating!

shelby c  |  First Impressions 
Rating:
3.0

The fact that I have to wait for a key to the extra lock required is a massive inconvenience. The guys running the operation are mostly customer oriented and welcoming enough, though.

bridgette g  |  Overall Experience 
Rating:
5.0

Very professional ready to help best location ever

Francisco C  |  Overall Experience 
Rating:
5.0

Great Service?

JAVIER C  |  First Impressions 
Rating:
5.0

My things were well protected and secure for the past 7 months with no issues. I would definitely recommend this location to others. Thank you

Missy O  |  Overall Experience 
Rating:
5.0

I used it for 30 months. Had a great experience.

CONNIE R  |  Overall Experience 
Rating:
5.0

very nice and helpful staff :)

Teresa M  |  Overall Experience 
Rating:
3.0

None

JESUS O  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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