Customer Reviews for U-Haul Moving & Storage at Downtown Main St

1461 reviews

1117 E Main St   Grand Prairie, TX 75050
(E of Belt Line Rd)

(972) 262-5116

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 262-5116

1117 E Main St
Grand Prairie, TX 75050
(E of Belt Line Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Very Friendly

Paul F. 
Rating:
5.0

Customer service was great! Both the gentleman thatI picked the Uhaul up from, and the gentleman I gave the keys back to where incredibly friendly!

HUNTER O. 
Rating:
5.0

I was very happy with my whole experience with this location. I would definitely rent from them again.

Margaret S. 
Rating:
4.0

They were open. Thankfully!!! We didn't know what to do with the lock. So we went in and they were helpful. I didn't mind this location.

Heather W. 
Rating:
5.0

Great staff!

Jessica T. 
Rating:
5.0

Keep John he's awesome, well informed and customer friendly

Eddie B. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Della W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jobin J. 
Rating:
4.0

Customer did not leave a comment.

JELISSA F. 
Rating:
5.0

Customer did not leave a comment.

Danny E. 
Rating:
5.0

Customer did not leave a comment.

Cesar M. 
Rating:
5.0

yall are the best...thank you for being there for me!

mo P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

The gentlemen with the deadlocks is awesome! I live by the U-Haul on Tarrant; however, I'll drive to Main Street any day! The service there is top notch and feels like home!

Leonce N. 
Rating:
5.0

Cool dude that closed

Jeriel M. 
Rating:
5.0

Service was excelent

daniel V. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
1.0

I am not kevin tirado diaz, you have the wrong email adress

KEVIN T. 
Rating:
5.0

Customer did not leave a comment.

RICKY M. 
Rating:
4.0

Customer did not leave a comment.

Oscar K. 
Rating:
5.0

The courtesy and integrity of the owner and staff at this place was outstanding, thank you for being a some of the nicest people I've ever had to do business with and if I ever need storage or propane or my friends or friends we will be back 5 stars is truly too low of a rating you deserve 10

Charles E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea L. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

John took my registration and Larry gave me keys, If I need anything for moving I have ONLY gone here these GENTLEMEN have ALWAYS taken care of me, I would text recomend everyone here!!!!!

Rosa L. 
Rating:
5.0

Customer did not leave a comment.

Rudy M. 
Rating:
5.0

Did not have the type of dolly that I had requested. I had changed my reservation a couple times so this could be the reason. I was given a standard dolly at no charge however, I had to go back to pick it up because it was not put into the trailer like I expected it would be.

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

RANDALL H. 
Rating:
5.0

I callled in and canceled the uhaul. The reps at the desk and on the phone were 5star

ASHLEY M. 
Rating:
5.0

Wash the windshield.

Adam M. 
Rating:
5.0

Both the gentleman that assisted me were great! They new my name when I arrived. Came out to meet me and were as genuine and friendly as you could wish for. Honestly I would go out of my way to go to this location if I need a UHaul in the area again.

Jarrett P. 
Rating:
5.0

AWESOME FAST SERVICE! EXCELLENT CUSTOMER SERVICE!

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Wilma B. 
Rating:
5.0

Customer did not leave a comment.

Elliot P. 
Rating:
1.0

It would be nice if you can tell your cashier to wear a Goddamn mask, and to give a better estimate when it comes to the mileage. Luckily I had the money, otherwise I would have been screwed.

David H. 
Rating:
5.0

Due to my job, I've done a considerable amount of relocation. I've used U-Haul 90% of the time (the occasions I didn't were because my employer paid a moving company to take care of everything), and I have to say, this was probably the best U-Haul experience I've ever had!

Paul C. 
Rating:
5.0

I am very pleased...friendly fast knowledgeable service at both locations....

Michael M. 
Rating:
5.0

Great customer service

Prince G. 
Rating:
5.0

Create A 'FREQUENT RENTER' Program! I Rent Every Month!

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Dora C. 
Rating:
5.0

Customer did not leave a comment.

tom M. 
Rating:
5.0

The manager was excellent. He made what I was trying to accomplish very easy. I was able to move my stuff in a couple of hours. He was very friendly and professional. Thank you sir!

charlotte w.  |  First Impressions 
Rating:
5.0

Ive used uhaul from AZ now toTX and have never had a bad experience.

LaToya W. 
Rating:
5.0

I like this particular location on Main Street in green prairie way better did I like to warn or 360 they're eager to help you and they're very friendly

RICKY M. 
Rating:
5.0

The equipment was clean, but a couple hours into the drive, the a/c quit working. They came and fixed it at the hotel, but then after a couple hours it started blowing hot air. When I dropped it off, the guy turned on the a/c and it blew cold air. Very frustrating that we didn't get to use the a/c on our drive.

Eric W. 
Rating:
2.0

I called the location five times in order to get the information I needed to setup the storage I reserved online. I never got in touch with a person. It was a machine, as if I called a the 1-800 number for Uhaul rather than the specific locations direct line. I did get there right after 5:00pm, at 5:05pm. I didn't have any guidance from the one person remaining in the store nor from my online order. I decided to go to Alamo Storage a few miles away. I spoke to a person immediately and had the keys in my hand and was led to my storage unit within 15 minutes of leaving Uhaul.

LEANDRO R. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

He was very nice n helpful .He explained everything to the point great customer service skills with a smile..Thank you

DENICE B. 
Rating:
5.0

Customer did not leave a comment.

Kyra S. 
Rating:
5.0

Very good customer representative and knowledgeable.

Phonesavat M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel G. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Javier M. 
Rating:
5.0

The rental process was very easy, the employees were awesome when I went to pick up my rental, and returning the rental was easy was well, with very professional and friendly people at both times, pick up and return. I've rented from a U-Haul Dealership before and have NEVER had such a great experience. Good Job guys..

Juan B. 
Rating:
5.0

Customer did not leave a comment.

LaShondra G. 
Rating:
5.0

In and out very quickly. Experienced and kind employees on pickup and drop off.

virgina H. 
Rating:
5.0

The employee was really helpful and great attitude

Danielle G. 
Rating:
5.0

Not lie on the fuel level. I was told the fuel level was at 7/8 but it was at 3/4.

Gregory J. 
Rating:
3.0

Well lit for after hours return.

Tashera J. 
Rating:
5.0

Great customer service will recommend people to go there

chris h.  |  Overall Experience 
Rating:
5.0

Yes Sean called to let me know my reservation the location was not opened at 6 am but never told me my reservation was for the E main st location my reservation emails sent out was for 1590 Cedar hill which I went to and they informed me my reservation was for E main st. So you need to inform the customer of there reservations because I was going off my email which was sent UHAUL

John M. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
4.0

I was disappointed that when I called to extend my use of the truck I was told I should be there by 7 pm. After rushing to return the truck completely throwing off my moving process I was informed that it is a 24 hour rental therefore there was no need to disturb and inconvenience me and my moving process.

Ikima B. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

I paid $3 a gallon when I filled up my gas tank. That truck I drove not the one on the system because they messed up has big issues. I drove 50 miles and pumped $17 in gas.... its the truck that says Arkansas. Kind of upset at the response I got from the employee who checked me out. Other than that I like how the owner and the guy with glasses have treated me. I have rented here so many times which is why I gave them 5 stars. I should not have gotten an "ok" as an answer and not even address the issue with me and still just come and give me the full bill.. it just shows the guy didn't care. I dont want money back but that truck needs to be serviced.

German T. 
Rating:
5.0

Customer did not leave a comment.

virgina H. 
Rating:
5.0

Customer did not leave a comment.

Jesus R. 
Rating:
4.0

They did not have the appliance dolly. Then after telling me they were not going to charge me the regular dolly rental they did.

Erick B. 
Rating:
5.0

Continue with same great service.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Lelia A. 
Rating:
5.0

THANK YOU SO MUCH I TRULY APPRECIATE YOU 💕

Rochelle H. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
2.0

There was only one person working, which cased a prolonged wait.. The estimate was way off from what I was actually charged. The truck didn't have a ramp, which I didn't realize till it was too late. When I spoke to the attendant about it, he said that size truck doesn't come with a ramp.. but then driving to work I see a truck that was the same size with a ramp.. I simply didn't feel valued as a customer. I wont be back to this location.

Kristopher B. 
Rating:
5.0

Customer did not leave a comment.

juan H. 
Rating:
2.0

Morr than half of my storage was damaged and had spiders and rat droppings on it and had to throw half of my stuff away which a few items were high dollar and no one seemed to car about it.

Adam C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dovie T. 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

Very knowledgeable, professional and courteous. Thank you.

Eddie B. 
Rating:
5.0

Customer did not leave a comment.

Souksavah M. 
Rating:
5.0

Keep doing the same things you are doing

McKinley B. 
Rating:
5.0

Customer did not leave a comment.

KESHIA M. 
Rating:
5.0

Customer did not leave a comment.

Alejandra C. 
Rating:
5.0

Customer did not leave a comment.

Pedro P. 
Rating:
4.0

More personal

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Vernal J. 
Rating:
5.0

Web check in made everything quick and easy, return took only a few minutes. Good experience. Mark

MARK V. 
Rating:
5.0

The truck we had was a little ragged as far as driving it. I do understand it has probably been driven by thousands of different drivers.

Genaro B. 
Rating:
5.0

Justin was very helpful and efficient. Appreciate the great service!

Julie L. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
4.0

This is about the Irving blvd location... I had reserved a 26' truck for Sat. Got there and told me I hadn't reserved it but then they found it but had overbooked and didn't have one for me. They found one at this store which was 10 more miles away. I had picked Irving Blvd because it was the closest. So at .99 a mile that is roughly $20 Extra I wouldn't have had to spend.

Daniel W. 
Rating:
5.0

All went as planned.

Jim B. 
Rating:
5.0

Fast check out and fast check in. Very pleased

Bobbie L. 
Rating:
5.0

Customer did not leave a comment.

JOHN WAYNE JR C. 
Rating:
3.0

Manager called me and was very rude when there was no need

EUNICE L. 
Rating:
5.0

Fill trucks

Velda B. 
Rating:
5.0

Staff was very friendly and helpful.

Valerie W. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Customer did not leave a comment.

Carli L. 
Rating:
5.0

Always a 5 star experience

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Chris E. 
Rating:
5.0

Customer did not leave a comment.

Alvin M.  |  Overall Experience 
Rating:
5.0

The two gentlemen that I met there was very helpful and professional, awesome job to both of them

Clifford W.  |  First Impressions 
Rating:
5.0

Everyone was so helpful and accommodating!

shelby c.  |  First Impressions 
Rating:
3.0

The fact that I have to wait for a key to the extra lock required is a massive inconvenience. The guys running the operation are mostly customer oriented and welcoming enough, though.

bridgette g.  |  Overall Experience 
Rating:
5.0

Very professional ready to help best location ever

Francisco C.  |  Overall Experience 
Rating:
5.0

Great Service?

JAVIER C.  |  First Impressions 
Rating:
5.0

My things were well protected and secure for the past 7 months with no issues. I would definitely recommend this location to others. Thank you

Missy O.  |  Overall Experience 
Rating:
5.0

I used it for 30 months. Had a great experience.

CONNIE R.  |  Overall Experience 
Rating:
5.0

very nice and helpful staff :)

Teresa M.  |  Overall Experience 
Rating:
3.0

None

JESUS O.  |  Overall Experience 
No reviews have been submitted for this location.

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