Customer Reviews for U-Haul Moving & Storage at Downtown Main St
Grand Prairie, TX 75050
(E of Belt Line Rd)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.bryan H.
You CANNOT do a self-drop off or pick up at this location, all trucks are behind a gate as this is a self storage location. If you try to drop-off after hours you will spend at least 45 minutes on the phone trying to hunt down a U-Haul rep and explain the situation. STAY AWAY - GO TO ANOTHER LOCATION - NOT WORTH IT. Also, it is no longer COPPER STORAGE it is now THE STORAGE PLACEJuan P.
The location is very convenient and friendly servicechanhdy N.
Great service!JESSICA T.
Everything was greatWinda H.
John is a legend amongst men!! 10 outa 10 experience!! Thank you for everything yall do!!GENESIS R.
Customer did not leave a comment.Mario B.
The 15â€ truck I was given had a problem with the alignment and it hard to switch gears. The truck was dangerous to drive. I didn't have time to go back to UHAUL and pick another truck, so I had to continue using the truck and it kept almost hitting vehicles on the highway every time it kept pulling really hard to either the left or the right as I'm steering to keep the truck straight. I have a photo of what it looked like when I drove the truck to confirm what I'm saying. Every time I get a moving truck from UHAUL it's always a Ford truck and barely works.John R.
Customer did not leave a comment.Karen W.
Continue to do good things!!Lorenzo G.
Customer did not leave a comment.JEFF T.
Very awesome staff and super efficientVeya S.
Customer did not leave a comment.Morgan O.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Joshua H.
Nothing that I can think of. John and Kirby and other staff GREAT!!Sharon W.
I reserved a van for $19.95 for one day online and this location charged me $89 base rate for it. I was in a hurry to get the van (it was for work and very time sensitive) so I just paid it, but they did not honor my reservation.JOSEPH L.
Customer did not leave a comment.Aaron R.
Friendly staff.Andrew C.
Customer did not leave a comment.Charles G.
I have really enjoyed my experience with the jonesboro and grand prairie locations. Everyone was very helpful and friendly and went above and beyond for my stay and uhaul rental.Maycola H. | First Impressions
Customer did not leave a comment.Cecilia S.
Thank you so much and I appreciate you for being so understanding and helpful and keep a positive attitude and mind with a smileTAMMY F.
A very helpful and friendly team The overall experience was great I even left a box of my good clothes and they kept it for me a couple of days Overall experience 10 out of 10 âœŒï¸Rhonda H.
The checkout was easy.Latasha J.
Customer did not leave a comment.Richard S.
The truck and equipment worked and everything was operational. Only setback was the truck wreaked of cigarette smoke. Rentals are for all to utilize. You should charge a fee if someone smokes in the vehicle. At least, put an air freshner in it.Jimmy G.
Customer did not leave a comment.Melba O.
I made my reservation on line and picked up the trailer at the Grand Prairie Main st location. The staff was so friendly and quickly helped me hook up the trailer and I was on my way. I returned the trailer and the staff was equally friendly and helpful. I would highly recommend this U-Haul location.Sarah D.
The ENTIRE STAFF At This Location Have EXCELLENT CUSTOMER SERVICE! ALL Of The Employees Was So Nice To Me From Start To Finish! Thank You Uhaul In Grand Prairie on 1117 E. Main Street! 🙂 Shaundre L. BrishbonShaundre B.
All the Custormer service agents are very nice and professional. I have made multiple reservations with them. I continue to come back because of how amazing the service is.Noelia A.
Great Crew, Thanks MichaelJaime G.
Customer did not leave a comment.Edward P.
Customer did not leave a comment.JAMES M.
I highly recommend this location as the man who helped us fix the inaccurate odometer reading was extremely professional and courteous and took time to fix the problem in the computer to make sure we weren't incorrectly charged for the mistake.Pamela P.
Customer did not leave a comment.Jose E.
Customer did not leave a comment.vanessa S.
Customer did not leave a comment.Stephen S.
John reviewed what would be done when I dropped off my new Explorer. He did an awesome job on the installation. He reviewed what was done, warranty and paperwork before I left. Thanks for the new hitch!Mark G.
Customer did not leave a comment.Jessica T.
Customer did not leave a comment.Luke F.
I never received my receipt sent to my email ...only this survey request . My email is firstname.lastname@example.orgBarry S.
Customer did not leave a comment.John H.
The guy that helped me out was supper friendly! The trailer I rented was in perfect shape!Caeden J.
Customer did not leave a comment.Carolyn G.
Customer did not leave a comment.Haroldo L.
Be ready for an up charge and a possible change in time.Francheska P.
Your doing a great job! Keep up the good work........ Tammy M BishopRavon R.
I tried to reserve in Irving, then I got a call to drive 50 minutes to go to Plano to pick up the truck. I went there and then you told me I have to go to GrandPrairie as are the inly one with a truck available. I drive 40 minutes to go to GrandPrairie and then I get told there is no truck. You would only give me a truck if I was to return it at the same location in 24 hours at 2x the amount I was initally quoted. So I take the 15 feet truck at 6 pm and pack up everything leaving for Austin and come back to Dallas at 5 pm. Never again. Fuck offUpawan K.
Customer did not leave a comment.Darnelle O.
Great customer service, very friendly and always ready to help with available productDarnell D.
Customer did not leave a comment.Chris W.
The clerk at the counter was very knowledgeable, very helpful, very courteous and professional. I would definitely recommend this location and also would definitely use it again..Jesse C.
Customer did not leave a comment.Carla H.
Customer did not leave a comment.James B.
Customer did not leave a comment.Callie F.
Customer did not leave a comment.emily C.
Very fast and friendly service on check-in and check-out. Will definitely use this location again!ROBIN L.
Very easy pick up and drop off. Very friendly staff. Great experience.Roosevelt R.
The guy who was working Thursday afternoon and Friday afternoon was great ! You can tell he is a hard worker and commited to his job . I've been to other Uhauls and those employees just seemed lazy . Not a lot of people like him left in todays worldJoel D.
Customer did not leave a comment.Guadalupe C.
Customer did not leave a comment.Todd B.
Customer did not leave a comment.Carey S.
From reservation, pick-up to the return, everything worked smoothly.ROYCE B.
Customer did not leave a comment.RON H.
Everything was excellent. Picking up the equipment was so easy and the people at the office was very helpfulArmando A.
Thank youAmy G.
Great customer service and very respectfulCHARLES T.
When I picked up the trailer I was only requested to check the left turn signal. Later that night I found out NONE of the marker lights worked and the taillights and right brake light were out. The ONLY functioning light was the left turn signal. How coincidental that's the ONLY light he wanted me to check. When I spend over $100 to rent a trailer (or any amount of money for that fact) I expect it to COMPLETELY work. This was an epic failure to maintain the equipment.Tim F.
I've been a customer for a few months now consistently every other Wednesday thank you so much for the customer serviceGARY O.
Customer did not leave a comment.Elizabeth P.
Customer did not leave a comment.T-Asia D.
You are doing a great job now â€” please keep it up!Steve F.
Friendly, excellent service on pickup and return. Best dealing with Uhaul I've ever experienced.Thomas M.
The guy who helped me was very very nice. Pick up & return was very easy.Shazavion J.
Don't overcharge the customer. The rep wanted us to bring the truck back with 1/4 tank of gas when they gave it to us with an empty tank. We literally had 5 miles to make it to the gas station. Then we were charged for 2 days when we only had it 1 day.Angelina F.
Customer did not leave a comment.JAVON C.
Excellent locationKIARASH G.
Customer did not leave a comment.Cristina L.
Customer did not leave a comment.adam a. | Overall Experience
Customer did not leave a comment.Chelsea B.
The pick up was extremely easy and the rep was friendly.Abhinav R.
Customer did not leave a comment.VIRGINIA M. | First Impressions
Customer did not leave a comment.PAUL R.
Customer did not leave a comment.Brad S.
Customer did not leave a comment.David B.
Wanna say thank you very much !!! I leave my wallet in the haul by mistake in the person who did my check out call me right away and let me know and but it in the save until I was able to pick it up!!!!! Thank you so muchAngie B.
We tried to rent a truck on line but received a call the day we were supposed to pick it up saying there wasn't a 26 â€˜ truck with in 50 miles. And no 20 â€˜ trucks either. I decide to go down to the local Uhaul shop and low and behold they had 3 26 â€˜ trucks. Guess the system is a bit out dated. This really caused an emotional and stress breakdown that could have been avoided. However the folks at both the rental and return offices were great.Troy G.
I had a truck that had the transmission not working and we broke down Could not complete our move and I did not get a refundSamantha A.
This location on Main Street was good, great service by management but the way U-Haul itself was in general, we were unsatisfied 👎🏼 We reserved at a different location for pick up at 9am and we were there on time, no truck available at both locations. After calling customer service, they found a 20ft in which we reserved a 26ft. If we reserved a certain truck and it's not available at time of arrival, I should not had been charged more for a smaller truck!!! Very in unhappy with U-HaulDenise Z.
I rent here every 2 weeks and never have any issues or hassel's clean vans good customer service will rent again over and overGARY O.
This location was great. Was sent here from the I30/McArther location because that location rented the trailer I had reserved to someone else. Overall things worked outMichael G.
Customer did not leave a comment.Wade B.
Customer did not leave a comment.Amanda B.
The rental process was quick and straightforward. The representative I had met, John Carroll, was quite friendly and clarified some of my concerns, particularly related to towing the trailer.Ashwin D.
Very helpful and professional everytime 🙏🙏EDGAR A.
Customer did not leave a comment.Bertha C.
Customer did not leave a comment.gary F.
Great customer service!Eric G.
The truck smelled like gas the whole time I couldn't turn the a/c on because it made it smell even worse other then the the truck was goodMelonee J.
I reserved 26' truck (but could easily gotten by with a 17') the process was quick and easy. But I had a snag with a moving company that cause a huge delay in returning truck and equipment on time. I was in the heat of the situation and did not think to call to inform the U-Haul location. The mgr called me and I explained the problem. He told me do not worry he would make things right on his end to help me not owe additional money. Because I was 6 hrs in on a load-unload job that should have taken only 3 hours. But, only thing that had taken place was a load. And, I had to hire a new company to unload and complete the job.Trina S.
Customer did not leave a comment.Arnoldo L. | Overall Experience
Customer did not leave a comment.ROBERT LEE W. | First Impressions
Customer did not leave a comment.BOBBY B. | First Impressions
Everything was non problematic, just didn't understand the whole h.r department intervening and having a whole different lock and key when I was late on payment..... outstanding job to #835054 and crew Larry,Aaron,John, Micheal,Kirby!!Jeremy A. | Overall Experience
Great service! Quick and fast. Even though the 4 digit codes the customer sets doesn't work and the employees just dismiss it as the system (as opposed to doing something to rectify it), the team made my move in and drop off very easy. They were very friendly and professional. The units were very clean and easily accessible. We will definitely be using them again. Highly recommend.CHERE R. | First Impressions
The kind, helpful staff made all the difference to me. It’s comforting to know that people like that still exist. I will definitely keep them in mind for future needs.Margaret S. | Overall Experience
Customer did not leave a comment.MIchael P. | First Impressions
Very accommodating staff, the facility was well maintained, and I was able to get in and out whenever I wanted to.Joseph S. | Overall Experience
Customer did not leave a comment.DARRELL J. | Overall Experience
Helpful kind staff thats very accommodating for each customer. Would recommend this location to anyone in the Dallas areaJESSE J. | Overall Experience
Customer did not leave a comment.Gregory C. | Overall Experience
Right place at the right time for the right price. Smooth transaction.Cheryl F. | Overall Experience
This place will have my business as long as they in business thank u guys. 👍🏻Jonathan C. | First Impressions
After leaving our items in storage for almost two extra years because of the pandemic, everything was still in perfect condition when we moved out. Larry and his staff were super helpful and saw that we had an easy time loading the trailer and checking out. The first day of our 1,900 mile trip has been very good. Thanks!michael s. | Overall Experience
Mr. Larry and Mr. John are very professional to say the least, they work with you if you are going threw a diffucult time making your monthly payments, also they are truly understanding when it comes to you communicating to them your diffuculty with making a payment, I would like to thank Mr.Larry for working with me as a disabled army veteran! THANK YOU, THANK YOU, THANK YOU! Five Star Service!!!!!matthew b. | First Impressions
Customer did not leave a comment.ALEXANDER G. | First Impressions
Customer did not leave a comment.Cheryl F. | First Impressions
John was an incredible and delightful staff and I can surely recommend this locationMARISIOL A. | First Impressions
Customer did not leave a comment.Della W. | Overall Experience
The courtesy and integrity of the owner and staff at this place was outstanding, thank you for being a some of the nicest people I've ever had to do business with and if I ever need storage or propane or my friends or friends we will be back 5 stars is truly too low of a rating you deserve 10Charles E. | Overall Experience
The manager was excellent. He made what I was trying to accomplish very easy. I was able to move my stuff in a couple of hours. He was very friendly and professional. Thank you sir!charlotte w. | First Impressions
Great customer service will recommend people to go therechris h. | Overall Experience
Morr than half of my storage was damaged and had spiders and rat droppings on it and had to throw half of my stuff away which a few items were high dollar and no one seemed to car about it.Adam C. | Overall Experience
Customer did not leave a comment.Alvin M. | Overall Experience
The two gentlemen that I met there was very helpful and professional, awesome job to both of themClifford W. | First Impressions
Everyone was so helpful and accommodating!shelby c. | First Impressions
The fact that I have to wait for a key to the extra lock required is a massive inconvenience. The guys running the operation are mostly customer oriented and welcoming enough, though.bridgette g. | Overall Experience
Very professional ready to help best location everFrancisco C. | Overall Experience
Great Service?JAVIER C. | First Impressions
My things were well protected and secure for the past 7 months with no issues. I would definitely recommend this location to others. Thank youMissy O. | Overall Experience
I used it for 30 months. Had a great experience.CONNIE R. | Overall Experience
very nice and helpful staff :)Teresa M. | Overall Experience
NoneJESUS O. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!