Customer Reviews for U-Haul Moving & Storage at Downtown Main St

1,760 reviews

1117 E Main St   Grand Prairie, TX 75050
(E of Belt Line Rd)

(972) 262-5116

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 262-5116

1117 E Main St
Grand Prairie, TX 75050
(E of Belt Line Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service!

JESSICA T. 
Rating:
5.0

I had a very positive experience at this location. The information online matched information given to me on site and the customer service was amazing! I would definitely rent here again.

Ebonii N. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
3.0

No gas was in the truck. Extra dents without being marked was on the truck. I was quoted a price of $87.00 and 135+ was charged on my card. Though, I was about 8:30 getting the truck returned, it shouldn't have been that much over.

mary U. 
Rating:
5.0

Larry was AWESOME!

Aaliyah O. 
Rating:
5.0

Great location and friendly staffs

ISAGANI D. 
Rating:
5.0

Everything was non problematic, just didn't understand the whole h.r department intervening and having a whole different lock and key when I was late on payment..... outstanding job to #835054 and crew Larry,Aaron,John, Micheal,Kirby!!

Jeremy A.  |  Overall Experience 
Rating:
5.0

Everything was great. Fast & easy pickup.

David G. 
Rating:
5.0

Customer did not leave a comment.

Jessica N. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA G. 
Rating:
5.0

Great environment as well as equipment went in came out in 4 mins no hassle easy 123 not like other rental companies that won't rent if you don't have a credit card credit score to low ect ,just go here and they will take care of you......hell I might just start renting the uhaul pick just to cruise around town as is so nice and ac blows snow balls

Nestor Z. 
Rating:
5.0

Staff was professional and knowledgeable. Highly recommend this location.

Eric H. 
Rating:
5.0

Staff displayed excellent "people skills" with customers.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

KHANH N. 
Rating:
5.0

Customer did not leave a comment.

Julio B. 
Rating:
5.0

Customer did not leave a comment.

martina Z. 
Rating:
5.0

Customer did not leave a comment.

GAYE D. 
Rating:
5.0

Keep doing what your doing. However, the only thing I would appreciate is if the vehicle can be full with gas. It makes it easier when returning.

Timothy D. 
Rating:
5.0

Quick and easy process.

James J. 
Rating:
5.0

Customer did not leave a comment.

Steffanie C. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
5.0

Everything was Great! From the initial call to the drop off. ⭐️⭐️⭐️⭐️⭐️!!!!!!!

Steven H. 
Rating:
4.0

Customer did not leave a comment.

MIGUEL L. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Excellent service

Ryland H. 
Rating:
5.0

Customer did not leave a comment.

Tomas G. 
Rating:
4.0

Guys were friendly and very helpful and made sure everything was working properly before we left the lot. Thanks guys

Christine G. 
Rating:
5.0

Customer did not leave a comment.

Ermalinda C. 
Rating:
5.0

Can you please send me a copy of my receipt? It was never sent to my email Thanks!

David E. 
Rating:
5.0

Customer did not leave a comment.

Ever M. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Rikesh S. 
Rating:
5.0

Very helpful and fast/easy drop off.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Jose Callejas

Jose C. 
Rating:
5.0

The pickup people and phone people were very professional and did what they BELIEVED were The best. Only bed part was the trailer they chose blocked all doors to get out once loaded for a s550 have to leave the roof open and it ripped the bumper off unloading because the skids drop. Not good for a Benz.

Emmett M. 
Rating:
5.0

Customer did not leave a comment.

Lacey C. 
Rating:
5.0

Customer did not leave a comment.

JESSICA T. 
Rating:
5.0

Excelente trabajo

Javish R. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Thank you much appreciated.

Ronald Y. 
Rating:
5.0

Kirby was so kind and helpful! 10/10, would recommend this rental store because the staffing was wonderful.

RandiFay K. 
Rating:
5.0

Customer did not leave a comment.

Hellen L. 
Rating:
5.0

They had me checked out and on my way in no time.

kathy N. 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
4.0

Customer did not leave a comment.

Jody W. 
Rating:
5.0

When renting a dolly to tow a car. Go somewhere else. I traveled 845 miles. Found out my car was not tied down correctly half way on my trip. Could have fallen off and killed someone. A stranger fixed the problem. This was at midnight.

CHRISTINE P. 
Rating:
5.0

Gentleman at the front desk was nice and fast …love that

Eleno B. 
Rating:
5.0

The manager and staff are always helpful. I also go to the location for propane. Keep up the great work you guys do for your customers.

Daniel R. 
Rating:
5.0

Great service! Quick and fast. Even though the 4 digit codes the customer sets doesn't work and the employees just dismiss it as the system (as opposed to doing something to rectify it), the team made my move in and drop off very easy. They were very friendly and professional. The units were very clean and easily accessible. We will definitely be using them again. Highly recommend.

CHERE R.  |  First Impressions 
Rating:
3.0

I am happy that I were able to follow directions and take beginning pictures of gas amount otherwise I would have been charged for more gas that was originally left in tank by previous equipment users. Also, the customer service over all is terrible, and the site is not easy to navigate for I were not able to at any time to see my first use account setup because U-Haul system still had previous name of my phone attached even the agents were unable to make it right changes.

Martha W. 
Rating:
5.0

The kind, helpful staff made all the difference to me. It’s comforting to know that people like that still exist. I will definitely keep them in mind for future needs.

Margaret S.  |  Overall Experience 
Rating:
5.0

Customer service was excellent

Bart J. 
Rating:
5.0

Customer did not leave a comment.

Abelardo N. 
Rating:
5.0

Customer did not leave a comment.

Amanda I. 
Rating:
5.0

Customer did not leave a comment.

Martha S. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
3.0

Customer did not leave a comment.

MIchael P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOT H. 
Rating:
5.0

you guys are the best!

SABAH A. 
Rating:
5.0

you guys are the best, i cannot express enough how much i appreciate you when you helped me with my car dead battery. i owe you this.

SABAH A. 
Rating:
5.0

ABSOLUTELY. . . .very friendly, respectful, and professional!!!

Darlene M. 
Rating:
5.0

Very accommodating staff, the facility was well maintained, and I was able to get in and out whenever I wanted to.

Joseph S.  |  Overall Experience 
Rating:
5.0

This location always has great customer service everyone is super helpful and attentive

ERICKA R. 
Rating:
5.0

Customer did not leave a comment.

johnny J. 
Rating:
5.0

Customer did not leave a comment.

jamal W. 
Rating:
5.0

Customer did not leave a comment.

Jarrod M. 
Rating:
5.0

The overall experience with using U-Haul was terrifying. Drove to three locations to pick up an already reserved U-Haul. The wait time for customer service was also time consuming.

Laura G. 
Rating:
4.0

Customer did not leave a comment.

Devante A. 
Rating:
1.0

What a scam. I don't know if location views this or just management. But you know exactly that you are frauding for a gas charge. Take a picture of the gas levels. It's half a tank I just put it back to the level next door at chevron. And then you verbally said 2:45. In the store, in front of your cameras. When did that turn into 2pm? And being a few minutes late means I must pay another $40 plus another $14 safe coverage plus tax? Bravo 👏🏻👏🏻👏🏻 I'm sure those tactics won't work anywhere else.

Riley M. 
Rating:
3.0

Customer did not leave a comment.

sonya C. 
Rating:
5.0

Nothing, Just keep doing what y'all are doing!

Albert R. 
Rating:
5.0

Customer did not leave a comment.

Johnny D. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Excellent customer service I forgot the name of person but they were both nice and courteous

HOZEFA B. 
Rating:
5.0

Also very helpful

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Kristopher N. 
Rating:
3.0

Customer did not leave a comment.

Brody C. 
Rating:
5.0

Customer did not leave a comment.

Mitchell V. 
Rating:
3.0

The AC needed Freon

Leon W. 
Rating:
4.0

Customer did not leave a comment.

SHARON W. 
Rating:
5.0

Promt service.

Eugene S. 
Rating:
3.0

Customer did not leave a comment.

Frank C. 
Rating:
4.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Alvin M. 
Rating:
5.0

Customer did not leave a comment.

Nashira M. 
Rating:
5.0

Customer did not leave a comment.

Danny V. 
Rating:
5.0

All the staff was friendly, helpful and professional.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

Kaia L. 
Rating:
5.0

Customer did not leave a comment.

Karol S. 
Rating:
2.0

Manager very rude and unprofessional

Jackie S. 
Rating:
5.0

This was a great location, very friendly and helpful, but it wasn't the one that I was scheduled for. When I arrived at the one that the traffic office scheduled me for, they did not have my truck. I had to drive an additional 15 minutes further to get to this location.

Angie J. 
Rating:
5.0

Customer did not leave a comment.

Helena H. 
Rating:
5.0

Friendly, helpful and quick. Great pickup experience. Reached out to me a head of pickup time and advised about moving pickup time up to avoid road closures for parade.

Charlie P. 
Rating:
1.0

We were quoted $29.95 but cost us $121.00 Representative should have advised the cost of insurance and should have recommended a larger truck to avoid extra mileage cost. The representative when we called reserved a truck at the furthest location from us in Grand Prairie. She also said the truck was to be rented for only 7 hours yet signs say $29.95 Per Day (24 hours) so then she changed it.

Gavina G. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

LaVernee D. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Kameka J. 
Rating:
5.0

It was great I'm going to open a corporate acct if U-Haul has that available

Juan M. 
Rating:
1.0

Sucked big times!!

Nita R. 
Rating:
5.0

I was completely satisfied and the Team there was great! Thank you!

John V. 
Rating:
4.0

Customers should be advised of the benefits of airing up the tires of the tow vehicle.

Curt F. 
Rating:
5.0

Larry is always so nice and helpful

TAMMY P. 
Rating:
5.0

The reps were great and the process easy

Regina B. 
Rating:
4.0

Customer did not leave a comment.

DARRELL J.  |  Overall Experience 
Rating:
5.0

Helpful kind staff thats very accommodating for each customer. Would recommend this location to anyone in the Dallas area

JESSE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory C.  |  Overall Experience 
Rating:
5.0

Right place at the right time for the right price. Smooth transaction.

Cheryl F.  |  Overall Experience 
Rating:
5.0

This place will have my business as long as they in business thank u guys. 👍🏻

Jonathan C.  |  First Impressions 
Rating:
5.0

After leaving our items in storage for almost two extra years because of the pandemic, everything was still in perfect condition when we moved out. Larry and his staff were super helpful and saw that we had an easy time loading the trailer and checking out. The first day of our 1,900 mile trip has been very good. Thanks!

michael s.  |  Overall Experience 
Rating:
5.0

Mr. Larry and Mr. John are very professional to say the least, they work with you if you are going threw a diffucult time making your monthly payments, also they are truly understanding when it comes to you communicating to them your diffuculty with making a payment, I would like to thank Mr.Larry for working with me as a disabled army veteran! THANK YOU, THANK YOU, THANK YOU! Five Star Service!!!!!

matthew b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl F.  |  First Impressions 
Rating:
5.0

John was an incredible and delightful staff and I can surely recommend this location

MARISIOL A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Della W.  |  Overall Experience 
Rating:
5.0

The courtesy and integrity of the owner and staff at this place was outstanding, thank you for being a some of the nicest people I've ever had to do business with and if I ever need storage or propane or my friends or friends we will be back 5 stars is truly too low of a rating you deserve 10

Charles E.  |  Overall Experience 
Rating:
5.0

The manager was excellent. He made what I was trying to accomplish very easy. I was able to move my stuff in a couple of hours. He was very friendly and professional. Thank you sir!

charlotte w.  |  First Impressions 
Rating:
5.0

Great customer service will recommend people to go there

chris h.  |  Overall Experience 
Rating:
2.0

Morr than half of my storage was damaged and had spiders and rat droppings on it and had to throw half of my stuff away which a few items were high dollar and no one seemed to car about it.

Adam C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin M.  |  Overall Experience 
Rating:
5.0

The two gentlemen that I met there was very helpful and professional, awesome job to both of them

Clifford W.  |  First Impressions 
Rating:
5.0

Everyone was so helpful and accommodating!

shelby c.  |  First Impressions 
Rating:
3.0

The fact that I have to wait for a key to the extra lock required is a massive inconvenience. The guys running the operation are mostly customer oriented and welcoming enough, though.

bridgette g.  |  Overall Experience 
Rating:
5.0

Very professional ready to help best location ever

Francisco C.  |  Overall Experience 
Rating:
5.0

Great Service?

JAVIER C.  |  First Impressions 
Rating:
5.0

My things were well protected and secure for the past 7 months with no issues. I would definitely recommend this location to others. Thank you

Missy O.  |  Overall Experience 
Rating:
5.0

I used it for 30 months. Had a great experience.

CONNIE R.  |  Overall Experience 
Rating:
5.0

very nice and helpful staff :)

Teresa M.  |  Overall Experience 
Rating:
3.0

None

JESUS O.  |  Overall Experience 
No reviews have been submitted for this location.

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