Customer Reviews for U-Haul Moving & Storage at Downtown Main St

1,561 reviews

1117 E Main St   Grand Prairie, TX 75050
(E of Belt Line Rd)

(972) 262-5116

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(972) 262-5116

1117 E Main St
Grand Prairie, TX 75050
(E of Belt Line Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

RAFAEL P. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

Nothing very body was very friendly and attended to us very prompt manner

RUBIN A. 
Rating:
5.0

Customer did not leave a comment.

angel G. 
Rating:
5.0

Customer did not leave a comment.

Gregory C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camisha H. 
Rating:
5.0

Customer did not leave a comment.

Gordon D. 
Rating:
5.0

We loved the sale cleark very helpful and awesome

Katie Y. 
Rating:
5.0

Customer did not leave a comment.

Raul L. 
Rating:
5.0

Customer did not leave a comment.

Salem A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

keep up the great work 👍

Nathaniel D. 
Rating:
5.0

Moving is already a taxing event. With the pick-up being an unpleasant experience, the representative at this location had the warmest attitude. He assisted me, via my phone, through the process. After my experience with him, I might give Uhaul a go again.

Erika P. 
Rating:
3.0

Improve the speed of your service. It takes too long to get in and get out.

LOREN M. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Friendly place

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Rossana M. 
Rating:
5.0

Right place at the right time for the right price. Smooth transaction.

Cheryl F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

I originally chose this location for drop off. Uhaul sent me a text telling me to drop off at another location, went there and they don't accept large trucks. So we went to this one. They were great!

OREN P. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
3.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Excellent customer service

Michael R. 
Rating:
5.0

All good

Wade R. 
Rating:
5.0

Excellent experience. Larry was was great to work with, answered all of my questions and very friendly.

Debra J. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo S. 
Rating:
1.0

I reserved a 20ft via 800#- the day before pickup/20 ft none available at my at pickup location in GP Tarrant location. However, the lady there was very helpful and found me a 26 footer at main st in GP. She upgraded me and give me extra miles and day

Yolanda G. 
Rating:
5.0

Customer did not leave a comment.

Kymberlee B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
1.0

This time of renting was an absolute nightmare. The night before our reservation i received a text saying someone was going to call me at 7:29 pm. Never received a call. When we went to pick up our van, we were told our reservation had been moved to a totally different location. When i called and spoke with manager on duty he said "jermaine" was supposed to call me the night before. Well he didnt. Not sure how this is acceptable in any way. We were not prepared for the extra time or distance to pick up our van. It was very inconvenient as well as it was unacceptable to do. If they knew they didn't have the van the night before i do not know why they could not have driven to the other location and brought a van to the location i set up for pickup and dropoff. Also when i called reservation line after store manager had zero ability to help me, the woman i spoke with was extremely rude and unhelpful and basically told me oh well the people who had your van didn't bring it back so your screwed. If you want a van go pick it up on main st.

Dana E. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

ALVIN J. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Laurette S. 
Rating:
5.0

Employees were very accommodating to my needs. They were informative, knowledgeable, and professional. There was even an instance where I made a suggestion that was against company policy and these employees upheld company policy properly and made recommendations. Very likeable pair of staff members at this location. Good job!

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
3.0

The after hour check-in was faulty for this reservation. It cost me $20. I downloaded the uhaul app and created a new account. I found my reservation and return link. I click the link and received a confirmation for returning my rental. But I was still charged $20.

Garrard S. 
Rating:
5.0

excellent service, friendly stadd

Gilbert R. 
Rating:
4.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

MANUEL G. 
Rating:
5.0

Larry at your Main Street in Grand Prairie was Exceptional. This man who is loyal to your company is worth $50 per hour. You need as a U Haul company need to recognize who makes you $$$. Please give this man a big raise.

Paul K. 
Rating:
4.0

I received an email confirmation from the Duncanville location. When I got there, there was not a trailer and the gentleman stated there has been no trailer there for several months. I rode out of my way, which meant my plans were delayed. I suggest that inventory is checked prior to confirmation emails being sent. This incident could have cost me lost money.

Kimberley G. 
Rating:
4.0

Customer did not leave a comment.

Ray R. 
Rating:
5.0

Great store and staff.

Alfred D. 
Rating:
3.0

Everything was fine. Great customer service.

Lynn C. 
Rating:
1.0

the agent was indifferent the whole time while he saw me and my family struggle. The only reason he spoke to us was because we asked for help. Also I will not be using U-Haul again.

Dulce M. 
Rating:
3.0

Rates were very expensive.. should have the option to rent for 1 day instead of 3 so it could be cheaper for those on a budget, like myself.. paid about $1,000 to use the truck for one day & with gas.. could've saved some of that to use for my kids school clothes but only had the option to use the truck for 3 days

Javier L. 
Rating:
5.0

This place will have my business as long as they in business thank u guys. 👍🏻

Jonathan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
3.0

The inside of vehicle was filthy. I wasn't expecting luxury, but they didn't even wipe down the inside of cab. When I took wipes to it, it was pretty nasty. In the times we live in now, you expect everything to be cleaned down.

JEREMY P. 
Rating:
3.0

Don't do maintenance on your computer systems during business hours! I checked in online to “save time” but it took 45 min to get my rental processed because the computer kept freezing up.

Christopher M. 
Rating:
1.0

Better customer service with a smiling face, & have what the customer order on contract ready

Jerome W. 
Rating:
5.0

Customer did not leave a comment.

OSCAR L. 
Rating:
5.0

Very friendly and efficient staff.

Michael P. 
Rating:
3.0

The attendant who processed my rental was lackluster at best. Didn't thank me, didn't explain that I'd receive a text on verifying the condition of the rental. I felt like I was interrupting his surfing Instagram

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Excellent service from the young man working there!

LAQUEEDA B. 
Rating:
4.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

The folks at this location were great to work with. It was an easy and painless experience. I would definitely recommend this location to all of my friends and family.

Barbara Y. 
Rating:
5.0

After leaving our items in storage for almost two extra years because of the pandemic, everything was still in perfect condition when we moved out. Larry and his staff were super helpful and saw that we had an easy time loading the trailer and checking out. The first day of our 1,900 mile trip has been very good. Thanks!

michael s.  |  Overall Experience 
Rating:
5.0

Mr. Larry and Mr. John are very professional to say the least, they work with you if you are going threw a diffucult time making your monthly payments, also they are truly understanding when it comes to you communicating to them your diffuculty with making a payment, I would like to thank Mr.Larry for working with me as a disabled army veteran! THANK YOU, THANK YOU, THANK YOU! Five Star Service!!!!!

matthew b.  |  First Impressions 
Rating:
5.0

Great friendly and Cortese employees

MAURILIO L. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY K. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
3.0

I am rating this one average due to the personnel that attended upon arriving. He wasn't the friendliest and was rushing me

ALONDRA R. 
Rating:
5.0

My experience at this location with Larry will make me recommend all local people in need of moving supplies to come here

Carly F. 
Rating:
3.0

Customer service was great

John W. 
Rating:
5.0

Nothing at all customer service was very friendly

Thomas W. 
Rating:
5.0

Larry was awesome. He discussed my options the day pryor to my renting a trailer. The next day he hooked the trailer up to my truck and removed it when I returned it. Excellent customer service.

Debra W. 
Rating:
2.0

Customer did not leave a comment.

Elida A. 
Rating:
4.0

Customer did not leave a comment.

DARREN B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Larry always does a great job! My favorite UHaul location.

James L. 
Rating:
5.0

Customer did not leave a comment.

Alfredo V. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AXEL L. 
Rating:
5.0

Great customer service and fast checkout

DeAmber J. 
Rating:
5.0

Everything was good.

DEANE S. 
Rating:
5.0

Customer did not leave a comment.

Tiana S. 
Rating:
1.0

Not overcharge your customers

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

trudy S. 
Rating:
4.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

I'm not sure what could be improved at this location due to the outstanding management performed by Larry. I have NEVER had such a pleasant experience with U-Haul in the past. Larry should be a strong example of the professionalism and courtesy shown to all customers.

John C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl F.  |  First Impressions 
Rating:
5.0

Windshield was cracked and windshield wipers worn out. That made the trip a little rougher because it rained all the way.

Kenneth A. 
Rating:
5.0

John was an incredible and delightful staff and I can surely recommend this location

MARISIOL A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheryl W. 
Rating:
4.0

After hours drop off

DANDRELL F. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Lina W. 
Rating:
5.0

The people that were working that day were great & the van we rented was in excellent condition. We couldn't have asked for a better experience.

Royce B. 
Rating:
5.0

All was good except we could not pick up the dolly and our online access to the truck we were told to pick up in a branch that was closed on Sat and Sun did not work. So the online instructions for unlocking and picking up the truck failed. That was the only disappointment.

MAHYAR A. 
Rating:
5.0

The agent was very courteous and friendly.

Maria M T. 
Rating:
5.0

Customer did not leave a comment.

Ignacio Z. 
Rating:
4.0

Customer did not leave a comment.

Janet P. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Very Friendly

Paul F. 
Rating:
5.0

Customer service was great! Both the gentleman thatI picked the Uhaul up from, and the gentleman I gave the keys back to where incredibly friendly!

HUNTER O. 
Rating:
5.0

I was very happy with my whole experience with this location. I would definitely rent from them again.

Margaret S. 
Rating:
4.0

They were open. Thankfully!!! We didn't know what to do with the lock. So we went in and they were helpful. I didn't mind this location.

Heather W. 
Rating:
5.0

Great staff!

Jessica T. 
Rating:
5.0

Keep John he's awesome, well informed and customer friendly

Eddie B. 
Rating:
5.0

Customer did not leave a comment.

Della W.  |  Overall Experience 
Rating:
5.0

The courtesy and integrity of the owner and staff at this place was outstanding, thank you for being a some of the nicest people I've ever had to do business with and if I ever need storage or propane or my friends or friends we will be back 5 stars is truly too low of a rating you deserve 10

Charles E.  |  Overall Experience 
Rating:
5.0

The manager was excellent. He made what I was trying to accomplish very easy. I was able to move my stuff in a couple of hours. He was very friendly and professional. Thank you sir!

charlotte w.  |  First Impressions 
No reviews have been submitted for this location.

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