Customer Reviews for U-Haul Moving & Storage at El Paseo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at El Paseo

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Susan H. on

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Extremely efficient!

Estelle M. on

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Staff was friendly and efficient. Hitch installed in only an hour and all the relevant aftercare paperwork given to me in a neat sleeve and explained. Excellent service all round!

James D. on

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we had to drive over 40 miles to rent truck tht was way too lrge for our need, paid way too much for our need but had no other choice, and was quoted less than what we ended up having to pay. the clerk told us it would cost us less if we returned it at the same location even though there is a closer return in a closer town. When we went to refill the tank to 1/2 we paid $15 but the needle didn't move causing us to have to pay $20 more than our original receipt fee. aall we were moving wasa refrigerator and we had to rent a 15' truck which was overkill. first we had to fill our vehicle tank to get to a uhaul vendor and then refill the truck but received no credit and was chrged more. All of this was taken from our debit card. Luckily we haad the extra funds. we will NEVER rent from uhaul again for these unfair practices. We will never recommend this uhaul place either. NOT A GOOD EXPERIENCE!

Jay M. on

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eytan S. on

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Great service personnel - fast, efficient, courteous, professional!

Mark F. on

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Horrible experience when returning the truck.

Joe B. on

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Smooth transitions when picking up and dropping off. Like the like using smart phone to handle transaction.

Jamie T. on

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Excellent and wonderful service from associates.

shelly W. on

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Michael B. on

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Antonio M. on

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The agent went out of his way to ensure I got the right trailer with double doors, therefore ensuring I had max load space. He covered all aspects of my rental. Greatly appreciated it.

david A. on

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Everyone was very knowledgeable and very helpful.

Giovanny U. on

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Feel like ibeen treating unfairly. Never go back at the store . Even my bill was paid over that not supposed too . Kamaron I was take it for granted it. Special yourself.

Thomas D. on

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Kenneth M. on

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They lied to me and I ended up getting ripped off for over 200 dollars. Being a disabled veteran that travels a lot and works with other companies, I will stay away from uhaul in the future.

Dennis W. on

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The young man who assisted me in the initial trailer rental at 9AM on Sunday morning, 9-8-19, was very friendly, knowledgeable and I was on the road by 9:20. I returned the trailer about ten minutes after their scheduled closing time at 5PM, however all the employees were still working, helping late in the day customers. I asked a different young guy where he'd like for us to park the trailer, and he vaguely gestured towards the back of the lot and mumbled, 'It's after 5, so I can't help you...over there somewhere.' We parked the trailer in line with other unrented trailers, but it would have been nice to have a bit more proactive direction on where they'd like it, so that everyone's job would be a bit easier in the long run. Not really a criticism, as it technically was after hours, but again, being just a little proactive goes a long way. Thank you!

William B. on

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Richard C. on

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Cheaper to leave it somewhere else

Jay M. on

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Gabriel D. on

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Carl C. on

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Kathleen B. on

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Amy O. on

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I had a GREAT experience. The staff were alway knowledgeable and friendly and I liked the climate control. Clean and worth the money.

Sergio V. on

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April D. on

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Even with my wait in line I was being helped until a computer opened up to finish my transaction. This made me feel important, the customer service at this location was stellar!!!

Leo M. on

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Dennis P. on

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Brian O. on

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Great a d speedy service. Professional attitude and warm greeting. Was pleasure to do business with the company again.

Jesse C. on

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Timothy M. on

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Sergio S. on

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Pamela B. on

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This location and employees were outstanding It was a very pleasant and easy transaction. I really found nothing in my dealings that could have been improved. It went very smoothly and everyone was very professional, helpful and courteous Mr. Leigh helped me from start to finish and honestly I saw nothing that could have been improved on

Arnold V. on

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Hitch install should be delegated to aworker

sydney h. on

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Thank you for the great service. Very knowledgeable and friendly front of house team! We’ve used your facility every summer that my daughter was attending NMSU

amy C. on

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Amazing staff! Very helpful and friendly. New owner , Leigh (?) is outstanding, courteous, and professional. He was very thorough and patient with me as he explained policies for truck rental and uni

John R. on

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great service and staff.

Rohana W. on

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All my experiences with this U-Haul on El Paseo Rd. have been wonderfully positive. This is the only storage place I could find with extended hours. The area my unit was always clean. Love the Staff!

Richard C. on

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Total and professional c are and helpfulness all the way!!

evette r. on

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Gabriel on Wednesday's visit was very helpful.

barbara a. on

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the team on-site were very helpful and made this process very easy.

SEAN W. on

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Thank you!

CARYL T. on

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No complaints

Frank L. on

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My long term storage experience with John and his staff was outstanding. Everything was always clean and well secured. My items after 2 plus years were just as I left them. highly recommended THANKS!

Joy M. on

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My experience with Uhaul moving and storage has been excellent. My things arrived safe and sound. I would use this service again and recommend to others.

David H. on

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Very Helpful

Bridggette P. on

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Workers were helpful and professional

JOHN C. on

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Overall it was a good experience.

Arlene B. on

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Thank you for your service

Elaine W. on

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We were there 2 years and it was a good experience, as far as storage facilities go!

nadine n. on

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Winning

Brianna M. on

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They were fast, friendly and clean 😁

Adam M. on

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Great help prompt service

Jim E. on

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They were friendly, very courteous and very helpful!

robert g. on

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Fantastic people they are so will to explain everything, make you feel safe and important as a truly valuable customer Thank you

RANDY R. on

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Exceptionally clean facility. The access hours were a little shorter than when I first rented the unit, but not unreasonable. There was almost no dust when I moved out after several years.

Rudy G. on

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Had a great experience will recommend

Evalyn f. on

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Derek rankin was awse and I rate his customer service at above and beyond a 5 🌟 rating if it was possible to give 10 🌟's I would

Robert E. on

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Facility is well maintained and always clean

CHRISTINA O. on

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Great service!

Steve C. on

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Well run facility

Bailey F. on

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Wonderful

juliet c. on

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Would use again if I need it

Betty Z. on

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Very good.

rick n. on

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Did not go to el paso only used the service to have my pods delivered. Driver did a grate job was friendly and knew what she was doing.

Erica C. on

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My only complaint is that the alarm kept going off for no reason when I opened my container, even though I had checked in at the door

James H. on

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Great group of staff, very prompt and willing to make your experience as easy and painless as possible. Wish all business's were ran with the enthusiasm as this business.

Raul G. on

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Great service and staff.

Monty S. on

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I was constantly having trouble pulling the door up which stuck about half way up and I would have to strain my back and arm to pull it back down and then up again. Security card swipe was faulty too.

Maylene V. on

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Excellent everything here

Kimberly K. on

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Responsive and delivered Uboxes efficiently and timely.

Rudy G. on

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Kameron Jacob John All staff exceptional

Michael T. on

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Very helpful and friendly staff. Great facility and management. One of the best U-haul experiences we have had.

martin o. on

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There is no way to contact the local facility by phone. There is "press 1" for prerecorded directions or "press 2" to be connected to a national call center.

Patricio G. on

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I do business at U-Haul Moving and Storage at El Paseo, Las Cruces, New Mexico because of their a professionalism and customer service.

BARBARA R. on

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Billing was slightly less than excellent. Also, I didn't get a final receipt and it's no longer available online less than a month after moving my stuff out.

Michael Y. on

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The process of getting the unit, using it, and then stopping service was very easy and well managed. Online management of account was very helpful and straight forward. Highly recommend.

Lana B. on

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Thank you so much, to everyone at U-Haul for helping me to complete my move, and get all my things from the U-Boxes delivered on the same day I was able to move into my new place. Hoorah! Yeah!..

Cagla Y. on

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Thanks Jacob! You were great and patient with all of the problems that I faced because of college station branch! Thanks again.

Keisha M. on

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They was always friendly and helpful

Krishnamoorthy S. on

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Excellent facility and very convenient

Jody P. on

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Excellent customer service!! Staff was VERY friendly, helpful & polite. Facility is clean.

Maksym R. on

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uneventful move

EDMUND B. on

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Clean, secure facility with professional staff. Highly recommended.

Julia Y. on

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The staff was very slow and there was hardly anyone in the office consistently. I couldnt find my unit,I asked for help and it took one of the employees 30 minutes to find it. Wrote my address wrong.

Lana B. on

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Thank you UHaul. Its nice to finally have all my things back again after a few months with my move and my things being stored.

Robert L. on

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Very helpful and courteous staff.

Mary M. on

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All team members were friendly and professional, a very busy facility. Employees were quick to assist, very well trained and knowledgeable with the equipment and installation. I give them a 10 out of

Kirsta B. on

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Great experience

Yvette E. on

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Friendly staff and storage super convenient for my movers and I. Location was perfect well directed! Keep up the good work Mr. Camron

Carrol M. on

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Facility was clean and staff nice. Reps at call center said rent due date could be changed but the staff said it couldn't. Only one access card per unit. no calls back. no access pin number.

David W. on

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Great people here.

barbara c. on

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Great friendly service, clean space