The staff here was great and helpful.
Steven Fields | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at El Paseo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was some confusion over requiring a utility bill or similar in addition to state drivers license. This should have been noted in the rental online reservation. A corporate problem , not the rental location. Turns out for one way the bill was not required.
Lowell MartinsonEverything was as perfect for me as could be. thanks.
Sallie LoftinN/A
Rudy GonzalezStaff were helpful on every visit. Very professional and took time to answer questions and always provided documentation I needed for moving records.This was my first time to ever use a storage facility. I was skepticlal about safety but after using felt very safe and comfortable. Facility design is amazing. A small lot but we'll planned and the large Isuzu truck used by the charity we donated goods to accessed the unit with no problem.
Kelly Tian | Overall ExperienceI was not happy that I was charged 15 dollars just because I was not accurate on the gas. I put gas before returning it to where I assumed was the correct amount, but to my surprise when I turned it in, it was not acceptable. I think that was pretty ridiculous! Especially because when one is putting gas it is pretty difficult to get it right to the mark. I don't believe I should have been charged that amount; what a rip off.
MARIA GUTIERREZAfter the trailer was dispatched, they said I could add my wife as an additional driver through the app. However, I found out that after the trailer is dispatched you cannot add an additional driver on the app. I had to call customer support and they added my wife in the notes.
George VescovoI don’t actually know anyone in New Mexico, but once I make new friends, if they need storage space I might remember this location. I’m a little older and sometimes forget why I entered a room.
Nicole Murphy | First ImpressionsI hadn't a clue as to what I was doing and they really helped with my needs as I kept changing my mind on things.
Carmenilra Castillo | First ImpressionsRacist experience at location when dealing with this specific customer service agent.
Eugene CastilloWithout a doubt they are GREAT! Hours are awesome! Staff was there, engaged and ready to serve! I was very happy about that!
Sharon TriplettNothing too much at this time thank you
SALVADOR CHAVEZ | First ImpressionsCustomer service at the location is always friendly and pleasant.
Dolores BernalWe I got to truck the tank was not full . I didn't not know how to use the app and when I wanted to turn in the truck the app did not work
maritza holguinNothing it was all good.
JACKIE MAXON NANCYThank you tremendously to the staff and management of the Las Cruces, El Paseo location! They went above and beyond to help me out . I could not use the trailer I rented and they took care of me , they went out of there way to make my experience A+++ . I highly recommend this amazing team and location. Thank you again for all your help.
Greg SakellakosThe website wasn't working when I wanted to reserve a trailer so I went to the local office to do the paperwork. Sarah completed the reservation quickly and efficiently the day I picked up the rental. Thank you for making this transaction so smooth!
Steve BarnhillNothing everything was great good service very polite and brightly fun
malcolm millerFriendly, helpful staff.
Tamara Gantzler | Overall ExperienceFriendly and Professional. Thank you
BRIAN JAMES HALLOCKThe storage was higher than the booking fee.
Sylvia Aldaz-Osborn“If it aint broke don’t fix it”. Keep on keeping on :). Thank you
Eric ValenciaNothing! Seriously I was greeted by helpful, courteous, friendly people. They showed genuine concern for me. I had NO wait whatever. They got the trailer unhooked, inspected and got me on my way within 5 minutes. Could not have been better!
Mark BlackburnGood customer service
robert vallejosThe staff are excellent. The truck was ready to go. My only complaint is that this site has to ask for extra information from customers and even though I had filled out the pre screen info on line so that I could get going quickly - I did not receive any notification that I needed to bring extra proof of residence until after I was scheduled to pick up the vehicle. This caused delays that meant my schedule, which was a really tight schedule for the day and tied to my work, was completely off all day. This should be easy to avoid - but it appears it would require the national org to be more thoughtful about the needs of local offices and be clear about extra documentation required in certain areas of the country.
Crystal MasseyThe alignment was way off, brakes were bad and squealing, and last but not least they double charged us everything. The reason they said was we were late. We were less than 3 hours late. Whatever, last week we had to rent a 15ft truck and when we went in to turn the truck in they refused to explain the charges. They just kept telling me to look at a small phone. I told them several times I needed to go in and sit down, this is where I said "I need us to go in and sit down so you can help me with the charges". They told me there were chairs inside and I could go sit down, I waited for more than 10 minutes before I just walked out and drove away. There is no professionalism in this store. I will never give this store my business again.
Kathy GomezPoor customer service. Rude employees.
Shannon CherryAll staff were very friendly and helpful.
Cynthia AlvarezEase of access, the area is tight to turn. Service was great.
Robert HarperService people were friendly. Store parking is very small. No waiting area for customers to relax while repairs are done. Hitch repair took longer than expected and had to return for a follow up due to clanking noise. However, it was remedied and seems to be in working order.
Enrique VasquezReally, nothing. Customer service was friendly, answered all questions, and got us in and out quickly. I don't normally rate things excellent, but this was.
Sallie LoftinAwesome helpful staff
Nelda SiskThey went up on my rent twice in 2 years. I found storage much cheaper elsewhere!
Lori Cole | Overall ExperienceThe layout and one-way access is annoying but necessary due to the nature of the downtown location. Sometimes you can't get out the one-way exit since it's often blocked by returning trucks, so you have to try and do a 3 point turn without backing into anything to get out through the entrance access. Just super awkward.
Lisa LebeauThe employees are wonderful! Freat experience, thank you!
Tammy Richardson | Overall ExperienceThey were great and friendly
Suzanne DeDecker KaneAgents at the location were very short when I asked some questions. Seemed like I was a inconvenience to them.
Nicole GentryThe woman helping me was wonderful but the location was understaffed (she was alone) so there was a backup of customers.
Jacqueline BEACHAMSarah did an incredible job for us! Thank you so much Sarah!
Mikha VarioNothing.. You Guys Rock!!
BURTON HOLLANDI always use this UHaul location. Always friendly and very helpful.
Cynthia BrodbeckThis company store is my preferred location in Las Cruces. Ed, the manager provided great service, and we had a great experience with the truck and supplies. Thanks to an organized, hard working team! Much appreciated.
MICHAEL HAINEREverything went very well. I would only suggest repainting the alphabetical letters. They need to be visible indicating where the vehicles that will be picked up after hours can be seen after retrieving the key from the lock box. The 24/7 agents that assisted with me were 100% excellent. My local U-Haul on El Paseo has always been number one in my book.
Mary HoltEverything turned out great. There was some confusion on my part because I rented this unit online and chose to purchase a lock from U-haul. It said that my lock would be left in the unit so that I would not need to go to the front office, but that was not the case. There was no lock in the unit. I did need to go to the front office. When I asked them about this, they told me that they never leave locks in the unit and that they always provide them at the front office, so I felt that there was a disconnect somewhere. The use of the code was a bit confusing for me as well because the door to the building automatically opens when you walk towards the building so I wasn't sure that I still needed to enter the code. I am neurodivergent, so what is clear to others is not always clear to me. The people in the front office were patient with me and explained things several times in different ways to make sure I understood all of the instructions. Thank you.
Raquel Garzon | Online Move InHard to get into location because of a median. Need to work with City to resolve this street issue.
Sandy DuncanThe guy who checked me in was amazing. He certainly made the move in easier.
Elizabeth Ellis | First Impressionsnothing
Ronald Schoenewolfvery helpful
JASON WOFFORDpatient and courteous staff.
Jacque LujanGood General Manager. Great location.
Meik BartoschekGreat service and products! Thank you for everything!
MARCUS ALVAREZHelped us out of a domestic abuse situation. Thank you for having our backs.
sophia leckiePleasant dialogue with associates, informative, professional, helpful and friendly .
Merlin HawkinsI scheduled a hitch install at 10AM today. It was after 3 when they were done. The invoice stated .5 hr for the hitch and 1.5 hrs for the electrical. There was additional time lost when they found the hitch was "slightly bent" where the bolts needed to align with holes on the car. (We were told this was a common situation but wondered later why a different hitch was not used.) We kept being told they were working on the install. Of course, the only certified propane agent they had was the same one installing the hitch. And when the car was finally finished, he left it on the stand and went to fill propane. Had to get someone else to get the car down. BTW, we drove from Alamogordo to get the hitch installed.
Lewis MajorGreat crew, trailer pulled excellent.
John BarnesSoon as got the truck it overheated . Then we used road side assistance and tesresa thst helped us said the person to come help with uhaul. Will be there nonmore then 30minutes . After two hours no one showed up. So we found water and headed to the uhaul place. We didn't get full refund or another truck . This is bullshit. We waisted our day and felt like we got punished for the truck messing up on us. People at uhaul didn't maintain the dam truck in the first place . We are disappointed in the uhaul companie. And was not fair how we were treated as if it was out fault .. I've never been so disappointed in u guys . Ill take my business else where.
Dawn HollandPerhaps. a better explanation of where to drop off.
Leonard RomeroEd was very friendly and made the progress really easy for me, I've never had a storage unit or rented a uhaul alone so it was very nice to feel comfortable and informed. The indoor storage units are really nice, it feels safe and secure to be there. Love the fact I can add 24 hour access for $10 extra a month. Easy to come and go as I please and not be bothered.
Angela Beniche | First ImpressionsYou offer everything need to finish a moving project. Thank you for being there
cynthia white | Overall ExperienceMark was efficient, helpful, and friendly. Excellent customer service!!!
Davena CrosleyThis location had excellent customer service.
Paula HertfelderFolks @ location are great. Your website and app is subpar. I have had issues with them for the last 2 years.
Paula GreenYou are very kind and capable...
Myungsik KangReserved a dolly in advance, im pregnant and it was only me and my fiance moving. I can't lift over 25 pounds so we were depending on it. The lady that morning rented the dolly to someone else who came to the store shortly before our scheduled pick up time. We had to completely change our plans and spend more money out of our pocket to compensate for the poor service and scheduling.
Jeffrey JacksonThe only minor complaint I have is difficulty in getting into the lot.
Scott HaroldI rented a 4 hour Uhaul this morning, picked up at 8:30 and returned about 9:25. I drove 8 miles to move a sofa from friend's house to mine in town. When I returned the Uhaul, the lady working there tried to charge me about $10 on the gas for the 8 miles I drove. I felt that was a mistake and tried to explain that I only drove for 8 miles, there is no way I could use $10 gas even if they charge $4 a gallon. The lady insists that it is their policy that the gas has to returned at the same gas level. I did not pay much attention to how much gas level it was when I rented it, because I knew it was a short drive. I would try other Uhaul places in the future, and if you have to go here, please make sure to CAREFULLY check the gas level they marked before you leave, because they tend to mark it higher than it actually is, and they don't use common sense when you try to explain to them.
Allam BaiI was given the wrong info and when I went to move stuff in it was closed
Dustin Castillo | First ImpressionsGreat customer service, easy to check out truck.
Richardo MartinezIf I needed another shed I would cut me back to U-Haul
Donald Nelson | Overall ExperienceSo to start with when I reserved my unit over a month in advance. For a standard size climate control unit. When I got there I was told they did not have that all they had was a closet size non climate control and that is what I would have to take. To put everything that I owned in. So then after having my belongings in that unit I was finally able to get the right size after a year and a half. Then after having my items in the unit and keeping up with it life happened and I got behind. They auctioned off my unit on the 12th of December. In the process they also threw things out that should have been shredded. And now thanks to them I am having to change my bank account do to checks being in the wrong hands.. and probably birth certificate as well. So no I would not recommend uhaul to anyone.
pamela crawford | Overall ExperienceN/A
Megan Mollett | First ImpressionsFor a whole month I wasnt notified that my storage door wasnt locked properly. It wasnt until i was ready to empty out my storage that I got the call that my lock wasnt on properly. Luckly all my stuff was still there. A miracle on Alameda St. for sure. I had a Uhaul scheduled so I believe thats why attention was made to the lock being secure or not. Thats crazy.
Martha Saunders | Overall ExperienceStaff are always friendly and helpful. The facility is conveniently located and accessible anytime.
TROY AINSWORTH | Overall ExperienceBut a 5×5 can't hold much of anything
Angela Scroggin | First ImpressionsI reserved a unit online two days before I showed up. Told her my name and number- she couldn't find the reservation so she had me get anther unit, larger than what I originally wanted and if course more expensive, I was so exhausted that I didn't argue, just accepted it, paid cash, and was asked if I had a disc lock, the package I originally ordered online came with one because I "booked now", she gave me one. Before we left, we went to check on the unit and to unload my car that was full of boxes, locked up and left. I was leaving and headed down el paseo, I thought to check my account- sure enough, there was the pending charge from my reservation. I called back and she then looked up the number again and miraculously found it! We went back because I needed the cash with my account having been charged and I asked if she would allow us to keep the current unit at the original price that I booked at, I had booked a 9x13x9, this was a 10x10x10, she said she couldn't do that, "that is manager stuff." So she asked if we wanted to keep the one we were in, or go to the reserved one which was less each month, I chose that for that reason and so we loaded our boxes back into the car, and moved units. This whole entire thing including moving, has been quite the ordeal and I'm frustrated. She did give me a discount on next month's fee but that really doesn't make up for it. Moving is exhausting and that was the last thing I needed at the end of a long day- week, month!! Train your employees better please.
Cynthia Schumacher | Overall Experienceclose by and convenient
David Sehin | First ImpressionsGreat facility!
Gabe Garner | Overall ExperienceOut of all UHaul staff starting in Mississippi, Ed Ramirez, General Manager was exceptional. He went above and beyond to help two disabled old people like us. It was a hard and long trip for us with dogs and chickens. LOL Ed Ramirez certainly has what it takes to go much further. If I may say so myself, he probably needs one helluva good raise. He is the only reason I'm giving UHaul an excellent rating. It definitely wasn't because of Mississippi. I ordered to pick up my truck in Gulfport and had to drive all the to Biloxi to get it. I never could get online for UHaul. Couldn't get any anwers except from Ed Ramirez. Thank You Ed Ramirez for your dedication to such F***** Up company. I hope UHaul higher up recognize all of your hard work and excellent customer service.
Lisa Wheeler | First ImpressionsTyce was such a sweet, professional young man. Very attentive, very helpful
Mary Fairhurst | First Impressionsvery clean and accessible
Richard Chidester | Overall ExperienceHonestly some of the best customer service I have ever received. Every member of the staff was very helpful and attentive. I had picked the wrong storage size and without hesitation helped me get the correct one. Thank you all for making this process quick and very easy.
Jesus Jimenez | First ImpressionsGood service
Jacob Castruita | Overall ExperienceClean facility. Helpful staff.
Constance Jones-Brittle | First ImpressionsI do not like that a storage room account can not be closed or not continuously be charged if all items are removed from the storage space.
Amanda Silva | Overall ExperienceThe greatest thing is that U-Haul is open for rentals storage and trucks on SUNDAYS!
Deborah Beebe | First ImpressionsGood experience
Greg Powe | First ImpressionsUsed storage here for many years. Staff was always great. Only thing is my storage unit's security was a bit off (would trigger alarm even though I keyed in, seems the unit reported the wrong ID back to the security system) for many years (and either was recently fixed, or broke worse). I did recommend this storage facility to others, who did have units here, with no problems.
William BAKER | Overall ExperienceI would recommend this to family and friends and anybody else about this U-Haul place anytime anywhere thank you all and have a blessed day
AUSTON GRAYWOLF | First ImpressionsMost helpful .
George Tyrrell | Overall ExperienceWithin a year I have moved twice and rented a big truck and the staff is exceptional. I love the crew that works there they're very helpful friendly and kind. This is probably one of the best crews the company has.
WilliamJ Ray | Overall ExperienceHelpful staff
Daniel Aldaz | First ImpressionsToo much hassle about the padlocks on the unit. Only a certain type and only 1 lock can be used. Staff is nice, friendly and helpful but I choose to go elsewhere where there is no hassle over the locks.
Allen Malone | Overall ExperienceWell organized facility! Samantha went above and beyond to assist me with my needs! An A+ center!
Cynthia Waterman | First ImpressionsThe outside was well maintained, unfortunately the blowers used to keep the outside maintained would blow dirt and debris into the locker. The inside was very dirty. Otherwise, besides a hefty price increase, it was a good storage location.
lisa Calzada | Overall ExperienceThe staff are very helpful and friendly. I would recommend this location to everyone.
vicki estrada | First ImpressionsI like to cleaness of the facility I also like the employees they were very friendly and good customer service, what more could I ask for.
Boyce Roberson | Overall ExperienceThe El Paseo U-Haul staff, is probably the best in the nation. They are friendly knowledgeable and very helpful. I have over 50 years of retail experience, I would love to have a crew like this over the years.
WilliamJ Ray | First ImpressionsI have always had very good service at this u haul
ROXANNA GRAVES | Overall ExperienceGreat place to store your things. Excellent storage care🥰
DORIS BOHANNON | Overall ExperienceThank you for helpfull, friendly staff! Even the buff ladies working the yard!
Anthony Danes | First ImpressionsGreat!
Lisa Pawlak | First ImpressionsEd and crew we top notch professional. Wish all service could be this good!
Ann Mestres | Overall ExperienceFriendly until the Mf in the Maroon Tundra told them to harass me.
Brian McCoy | First ImpressionsStaff very helpful and accommodating. Rep was waiting for me to arrive
cynthia white | First ImpressionsEd, the manager is a really nice guy. The rest of the crew were friendly and courtesy. A good bunch.
Darrell Blair | Overall ExperienceThe young man that helped me did an awesome job
Jessica Mata | First ImpressionsOutstanding!!! Clean and secure!,,
Jimmy BOHANNON | Overall ExperienceStaff always friendly and helpful - storage unit clean and safe 👍 - im a loyal uhaul customer not only for storage units but for moving equipment also - always very satisfied with you - thank you!!!
Ivonne Lopez | Overall ExperienceThey made checking very easy and smooth.
Kathleen Steely | First ImpressionsAmazing friendly staff. Very helpful special Mark he was above and beyond helpful. Best experience thank you
Maria Coronado | Overall ExperienceVery little dumpster access, other than that excellent
WILLIAM BURDETTE | Overall ExperienceI have nothing but good things to say about your company and your employees!!!
johnathan dawoud | Overall ExperienceI absolutely loved being in this storage until I moved out. I think at night it needs more light where sometimes I couldn’t even see at all
Ashley Ott | Overall ExperienceEd is a very good person and manager he knows how to treat the customer and he takes care of customer as needed thank you Ed 👍
ROLAND TAFOYA | Overall ExperienceStaff were always very friendly and helpful. Easy access to storage unit. The moving carts were a plus. Would rent again.
Jeff Hadaway | Overall ExperiencePlain and simple thank u for ur service
Katherine Russell | Overall ExperienceWhen I return the equipment there was a worker there there was very rude I talked to the manager Ed about it he was aware of it how she was rude wanting to argue and instigate an argument with none of her concern but she was there trying to do this I was told he had that I was going to contact corporate on this matter her name is Sarah don't know her last name but she needs to be recommended she is very rude and crude first incident I've had with one of your employees she does not know how to treat a customer in my opinion I don't think she'll be there very long because of her attitude thank you
ROLAND TAFOYA | First ImpressionsThere two compelling reasons for a low rating: lack of actual security and inability to access bathrooms with our security card. The cards don't actually work, so you leave the doors unlocked. Every time someone opens their locker there is a prolonged, horrific alarm because the cards are bogus ane people have learned not to even try to use them. Not a good situation, either for security or bathroom facilities. Your staff is pleasant.
dawn duncan | Overall ExperienceThe gentleman that assisted me was super friendly, quick, and efficient. He answered all my questions and explained everything to me.
William Wester | First ImpressionsI had to request a ground floor unit. They got one for me but it was too small to fit the 10 foot truck items to be stored. I was strapped for $ and had to buy a lock. They wouldn't let me buy the cheaper padlock I wanted stating the doors only locked with the expensive lock! Not true. It's just super inconvenient!
Michelle Meissner | First ImpressionsEd Ramirez was very helpful always with good actitude.
Luis Mendez | First ImpressionsI was told by one employee that closing time was 10 pm, When I went to sign up they told me 7 pm, I have no choice now, the unit I left close at 7pm also.
Boyce Roberson | First ImpressionsAppreciate the great service.
Rebecca Vigil | First ImpressionsThank you!!!!!
VICTOR LOYA | Overall ExperienceStaff went beyond service friendly and caring
Katherine Russell | First ImpressionsGreat staff facility is nice and clean. Staff is always friendly and helpful. The hours are great for people who are busy during the week. Would definitely recommend.
Kayla Montoya | Overall ExperienceGreat staff and clean equipment made moving easy
vicente cerna | First ImpressionsThere was trash in the storage unit when we opened it.
lisa Calzada | First ImpressionsI went to jail and my husband did too. And now they want me to take a felony case for something I never did. I was relocating for work.
Niki Cosby | Overall ExperienceExcellent service. Clean
jo latorre | Overall ExperienceThe staff at UHaul were extremely helpful and friendly and helped me when I really needed assistance. Thank you UHaul on El Paseo!!
Valerie AnayaCdeBaca | Overall Experiencethey went above and beyond with their customer skills. i would recommend them and use their service again if i ever needed it.
Tina Hunter | First ImpressionsI bought a storage and within a few days they kicked me out and gave it to someone else. Nothing but a horrible experience with U-haul. I’m looking for a new storage facility right now.
Michael Rojas | First ImpressionsED supervisor is really nice guys.. all together Make nice team nice friendly all people 👌🏼👌🏼👌🏼👌🏼👌🏼💯 recommended
Victor Valdez | Overall ExperienceThe price went up $5 every year. Too much for the size of unit we had. The card didn't work half the time.
timothy parsons | Overall ExperienceUhaul storage came through for me! Great staff, clean unit! Would store my stuff there again!!
Efren Villalobos | Overall ExperienceGreat place for all moving and storage needs. Really helped me out with the storage shortage going on here in las cruces.
John Cook | First ImpressionsEveryone was kind and helpful.
Berenice Lopez | Overall ExperienceAll of the employees were very kind and help full
Chester Dunlap | First ImpressionsI got there around 430 to get a storage unit. By the time everything was unloaded and I was trying to return my trailer it was a little past 7. They were closed but I saw one last person and asked if it was possible still. He walked me through the return process on my phone and was such a great help! I’m not sure, but I believe his name was mark!
Kamry Pendl | First ImpressionsI was overall satisfied with my experience. The main issue I had came upon checkout. I pay 2 weeks in advance and I did so on the 14th. When I checked out on the 31st of the same month which put me ahead they were unable in store to refund what accounts to an unused month of storage.
JOHN OWENS | Overall ExperienceStaff very friendly and helpful.
Maria Coronado | First ImpressionsU-haul came to our rescue for us needing storage very quick. Staff was very professional .
Jimmy BOHANNON | First ImpressionsThe staff at the Uhaul facility at 1608 El Paseo are outstanding! Very helpful and friendly. I would recommend this location to anyone looking for a storage unit or renting a Uhaul truck.
Nathaniel CdeBaca | First ImpressionsCustomer service was top notch!!!!
Steven Fields | First ImpressionsPatient and helpful
Reymon Rodriguez | Overall ExperienceFriendliest people around, no matter which facility I go to
Dolores Cole | Overall ExperienceEverything was great. Staff was nice and very helpful.
PATRICIA FROSCH | Overall ExperienceIt was very nice experience and I will recommend it to family and friends
SHATONE IRVIN-HOLLIMAN | First ImpressionsRate has gone up 10 dollar's a year for 2 yrs
Keith Wood | Overall ExperienceGreat service, great people
CHAROLINE VANDUYNE | Overall ExperienceSo happy to have this opportunity to review the UHaul Location on El Paseo Road, Las Cruces NM. The entire staff were welcoming, friendly, knowledgeable and willing to help. The faculty itself: their main office was organized & they maintained required distance between customers (in following with Covid directions). They displayed all UHaul products in organized manner. During busy times I noticed they always continued to acknowledge & greet new customers & still worked well to give great service to everyone. I did visit their store on El Paseo multiple times while I had a storage unit there & they were always the same: kind, courteous & hard-working. I was also able to watch as they received equipment from rentals & they were cleaning it, checking/regulating air pressures in tires & storing equipment until it was rented again. The building housing my storage unit was within walking distance, there were signs directing you to the entrance to unload your items. This entrance was protected from the elements (rain/sun) by a well constructed tarpaulin-type roof. (As the temps can get hot in this area, this is well-appreciated feature.) There are multiple carts available for customer use to transport your items to your storage unit & all in great working order. (There are no wonky-wheeled carts here, they all look almost-new & are smooth rolling). The storage unit was clean & free of any dirt or debris & was easy to locate & access. The security features are excellent and they are easy-to-use directions for customers’ access. Both the process of renting & clearing out of my storage unit were simple and quick. I appreciate receiving detailed receipts sent to my email. Upon completion of my rental of a storage unit at this location- I did rent a 5x8 trailer, this procedure was also handled in a very efficient & professional manner. In fact, the Mgr, Mr. Ed Ramirez was the one who processed/completed this action for me. He made 2 suggestions (pertaining to taking some action with my ball/hitch and the extension housing the ball/hitch) that upon doing so, made my road trip back across Texas a much smoother ride than when I had first pulled a 5x8 trailer to Las Cruces. Those 2 “tweaks” were truly appreciated and the difference made the process of towing a UHaul trailer behind my SUV, an easier and much smoother experience. My compliments to Mr. Ed Ramirez for managing such a well-run business.
Karen Cruz | Overall ExperienceIt's always a pleasure, the service and staff are very professional and courtesy.
PRINCE CARTER | First ImpressionsThey like to steal from customers
Marcie Asbury | Overall ExperienceNo complaints very courteous and professional staff.
James Heathcock | First ImpressionsWe’ll managed
de basnett | First ImpressionsQuite expensive. No options for smaller units.
Louise Long | Overall ExperienceThank you
Robert Martinez | Overall ExperienceMy experience has been terrible a literal nightmare. My unit was stuck for hours and the latch isn’t working properly.
Angela Henry | First ImpressionsGreat service! Very friendly staff!
Robin Acosta | Overall ExperienceGreat customer service Ed, was very helpful and great and going over everything and how it works will definitely come back to this location only in a future.
Jose Lopez | First ImpressionsIt was busy but the staff were working quickly & efficiently to insure al customers were taken care of in a timely and professional manner.
Karen Cruz | First ImpressionsStaff went above and beyond to help me.
Marcie Asbury | First ImpressionsStaff was very friendly and helpful. Gave a tour and was very helpful. Price was a little high but it works . Thank you to the staff on El Paseo.
Judy Lucero | First ImpressionsThanks again!
Anthony DeRocchis | Overall ExperienceThe gentleman who checked us and those who accepted our trailer turn in we're upbeat, friendly, happy kind and helpful, not to mention knowledgeable, courteous and effecient. An amazing experience in this world of unnecessary red tape and bumbling service providers!! Give these folks an A+!! It was busy too, but no shortage of help moved things very quickly 😁. Thanks EVERYONE!
JERALDE LANGLOIS | Overall ExperienceCustomer Service & Friendliness were Top Rated. Thank You for Everything ~ Our rental unit, as well as the various trucks we rented for our move(s).
DANIEL WILHELMI | Overall ExperienceWould like to have more access to my storage without having to pay extra. Other than that I love my storage facility.
DELILA melendrez | First ImpressionsThe guys here were all so helpful and kind. They helped me out with a smile and made sure all my questions and concerned were answered.
kimberly mendoza | First ImpressionsThe storage was my mothers who just passed away they worked with me to get her stuff and not lose it very helpful especially nick they have all been extremely friendly and helpful
Christina Hernandez | Overall ExperienceEd was so wonderful to work with, a real advocate for fantastic service! Thank him for us please. He was friendly, courteous, knowledgeable, kind, helpful, I just can't say enough nice. He deserves a huge pat on the back! You don't see people like this in the service industry very often. A lot of the people at U-Haul have been very helpful and kind. The folks at McJay Tru Value where we picked the trailer up were really nice too! And they are dog friendly!! Thank you all, this was a more nerve wracking move than most, so to have a bunch of things go right really really helped!
JERALDE LANGLOIS | First Impressionsthere is no employee parking area....they have to park around the locker
Laura Wright | Overall ExperienceGreat place for storage. Plenty of carts available for loading and unloading. Staff was extremely helpful with some last minute unexpected equipment rental I needed. I always reserve a 5 star for exceptional places and this place earned it. Thank you for everything.
Robert Depatti | Overall ExperienceHad made a reservation in July for a 4’9’9 in climate control on the first floor. However when I arrived to get my storage unit. They had rented it out to someone else. So I got stuck with a smaller unit and no climate control on the second floor. With only stairs to get my stuff up there. And with being a female and having to move furniture and stuff by myself is a real inconvenience. Not happy at all with my experience this time and have no plans of ever using u-haul for moving ever again do to this
pamela crawford | First ImpressionsHidden costs where a suprise, so low rating.
Robert Martinez | First ImpressionsEl paseo is short staffed. Wait times are long. When I called, call was answered by a different facility that relayed my request. Request is still not fulfilled.
Donald Huckaby | Overall ExperienceThank you guys! You all are amazing
Sarah Loya | First ImpressionsGreat staff!
jo latorre | First ImpressionsBest facility and customer service I have encountered. Kudos to the staff.
hector lozada | Overall ExperienceThank you Nick for all your help with everything for my move. I always knew I could go to you for help with anything if I ever needed it and you'd fix it. I ways use UHAUL.
Lana Brook | Overall ExperienceThe person I spoke with was so helpful, he took all the stress out of the registration. Very grateful for that.
SYLVIA MONTOYA | First ImpressionsA customer cannot call the store directly. They forward you to the call center where no knows anything. You should be able to terminate your locker either by phone or online especially during a pandemic when people are trying distance themselves unnecessarily!
dennis gutierrez | Overall ExperienceI rented a U-Haul from Arizona to New Mexico and made a reservation for a storage unit. I arrived in New Mexico and the facility told me they where all booked and had no storage unit for me!!! They gave me a smaller unit the next day when I called customer service to complain. When I went to get the storage into they tried to charge me full price for it when I was supposed to receive a free month since I booked the truck and storage. Worst experience ever talk about incompetence at its finest. I would not recommend Uhaul to anyone!!
STACEY SCOTT | First ImpressionsEveryone was friendly, helpful, and professional. The storage facility is immaculate. Wonderful location.
Anthony DeRocchis | First ImpressionsStaff is very helpful and efficient.
PATRICIA FROSCH | First ImpressionsThe U-haul associate Derrick was very helpful and respectful. He went above and beyond of what I expected.
Kevin Qualls | First ImpressionsThe maintenance into keys starters Mal functioning and and no one take care for future customers.
Agustin Guzman | Overall ExperienceHighest priced storage rentals in town, poor customer service, do not have have control over their own system... bound by corporate structure with no in-house ability to make decisions to best assist customers.
noel kylie | Overall ExperienceI rented a storage unit which went fine. I had a van reserved for the next day. There was no van available when I showed up at the available time. I had to get a 17 ft truck instead. There was not much empathy for my inconvenience and I got the sorry but "we've been really busy." That is a service issue not a customer issue. In the end, it worked out okay but equipment should be available when promised.
Sarah Wheeler | First ImpressionsI had submitted a reservation to have a storage unit. When I arrived, they found my reservation and had me pay in full only to find out the unit already had a lock on it. It was still reserved under my name and there were no other units available. I had moved out of my apartment that day and had no where to put my stuff. I am still getting email about “my” storage unit when I am not in the facility or paying any money. I mentioned that the website still lists multiple available units when I walked into the building however when I complained about the website being wrong was told it was not their fault. I checked it when I came back to the car and all the listings were now gone. There website should be updated for people with extenuating circumstances. If the units are not available the website needs to reflect this and not allow people to pay and secure a spot.
Reagan Szulc | Overall ExperienceConvenient and clean storage units. Monthly price is a little high.
Duane Vasquez | Overall ExperienceUhaul was great! They were all so helpful and truly I appreciate everyone who made our move so much easier.
Elena Escalera | First ImpressionsI.got what I needed for my move. Even though Covid-19 changed some things making it more difficult and costly. I trust U-Haul because they've always been my go to for moving and storage needs. As well as when I need to rent a truck to move a piece of furniture I need. Thank you again, Uhaul.
Lana Brook | First ImpressionsGreat!
Wanda Spencer | First ImpressionsU all did a great job
Francine Reyes | First ImpressionsEmployees are great and caring
Horace Martinez | Overall ExperienceTHANK YOU!!!!
Monica Trujillo | Overall ExperienceNice place for storage. Staff was great.
Geneva Frampton | Overall ExperienceVery nice experience. We just didn't need the storage any more due to life changes. Thank you.
Daniel Gulino | Overall ExperienceThe staff were extraordinary. My move turned into a bigger stressful project then expected and the employees were phenomenal in assisting me and my changing needs. Customer Service at its VERT BEST. . Thank you
Robert Depatti | First ImpressionsFront desk person was super
glen haubold | Overall ExperienceThe U-Haul facility personnel were very friendly and helpful.
Joel Beesley | First ImpressionsVery rude
Neo Pvel | Overall ExperienceOnly disappointment was automatic entrance door to storage which did not work safely or effectively at times.
Jim Clear | Overall ExperienceAll good!
Michael Counts | Overall ExperienceMe gusto la Tarjeta Max. La seguridad me dio paz al sabre que Todos mis tesoros estaban salvos.
Irene Martinez | Overall ExperienceI have had my belonging in storage at U-Haul for the past 7 year. I have never had any difficulty or issues at all. Thank you! Laura Bridges
LAURA BRIDGES | Overall ExperienceThe young woman who helped us was efficient, helpful and friendly.
William Kirst | First ImpressionsThe storage units are very clean and the climate control makes them even better - the carts at the entrance are very helpful Especially if your unit is not close to the entrance - thank you for making our moving and storage experience a very easy one👍
Ivonne Lopez | First ImpressionsLove the temperature controlled unit. Lots of space and hours are great!
Gerri Young | Overall ExperienceWait was a long one but not sure if it was because of short staffed. Other than that, everyone was friendly, helpful and professional! Thank you!
Selena Martinez | First ImpressionsI could not have asked for better management and team. I am appreciative of their care, customer service and they actually remembered who I am when calling in. This UHaul Location is my #1 choice on El Paseo. Huge Thanks and Shout out!!
LAURIE MONTGOMERY | Overall ExperienceIf I need a storage unit again I will only get one thru I haul thank you
dianne silva | Overall ExperienceIt was fast, simple, and easy.
Justin Ott | First ImpressionsMy daughter and I utilized your facility while her stay at New Mexico State Univeristy. I have never received such great service from a U-Haul facility before. The staff always efficient and courteous, your facility well equipped with everything, and the entire property clean. I was one day late on a payment and received a courtesy call from a staff member and I was appreciative of that. Great, great service. Thank you and well done. Lina
Lina Fuentes | Overall ExperienceStaff willingness to help.
Irene Martinez | First ImpressionsAll employees were helpful but one really stood out. John was Awesome. Thank you
Mellisa Walker | First ImpressionsIt seemed that when you rent online they throw you to the very back of the building. There can't be the excuse that this was the only one. I passed additional units that we're open.
Thomas Diaz | Online Move InI thought the building was secure and I even asked if theres a gate code for security but there was no gate so I got charged an extra $10 dollars for a code that will not prevent a break in. I was late on my payment a couple times but the calls to collect it was rude and There was no conversation on how to resolve the situation it was just about the late fees. The door to the unit i got wouldnt close right all the time.
Jeremy Sparks | Overall ExperienceVery good experience. Thank you.
Daniel Gulino | First ImpressionsFriendly, helpful employee and incredibly easy experience
brett moehn | First ImpressionsVery clean and well secured. Very impressed with security.
Brennan Lucero | First ImpressionsHave used this place several times in the past always satisfied
Gloria Sloss | First ImpressionsOverall great bunch to deal with, very secure well monitored.
James Heathcock | Overall ExperienceThank you!
andrew luna | Overall ExperienceThe unit’s door was not working properly is all, everything else was fine.
Lisa Brown | Overall Experienceperfect.
ROBERT HANEY | Overall ExperienceJohn and Frank were amazing!! Very professional and knowledgeable! They were truly the highlight of my week!! Thanks guys!!
cammi rainer | First ImpressionsI will never repeat business with your dealer
SERGIO OLIVA | First Impressionsno issues. great service.
ROBERT HANEY | First ImpressionsPretty good service all around. I would definitely use them again.
Yolanda Stella | First ImpressionsWent out of their way to be helpful:)
Nancy Metzler | Overall ExperienceThe person who loaded my car on the trailer caused the under cover in the front to tear off and break. The u haul dealer in Corpus Christi said it was fasten wrong and caused the problem when he took
Raymond Bamberg | Overall ExperienceG. R. E. A. T
Raymond Bamberg | First ImpressionsThe service at El Paseo location if phenomenal, the facility impeccable and all else very reliable. Thank you U-Haul at El Paseo.
Lina Fuentes | First ImpressionsGood
CLAUDIA STINSON | Overall ExperienceAll was great except for the fact that once you leave even if it is the day after you paid there is no prorated refund. This needs to be part of it for me to give it full marks.
JASON CARLOS | Overall ExperienceThe employees are great and helpful
maribel diaz | Overall ExperienceGood experience renting storage unit! Thank you
surahatat tunkara | Overall Experienceemployees were very courteous and professional
palmer leigh | First ImpressionsI had a GREAT experience. The staff were alway knowledgeable and friendly and I liked the climate control. Clean and worth the money.
Amy Obrien | Overall ExperienceThank you for the great service. Very knowledgeable and friendly front of house team! We’ve used your facility every summer that my daughter was attending NMSU
sydney hollingsworth | Overall ExperienceAmazing staff! Very helpful and friendly. New owner , Leigh (?) is outstanding, courteous, and professional. He was very thorough and patient with me as he explained policies for truck rental and uni
amy Combs | Overall Experiencegreat service and staff.
John Ritter | First ImpressionsAll my experiences with this U-Haul on El Paseo Rd. have been wonderfully positive. This is the only storage place I could find with extended hours. The area my unit was always clean. Love the Staff!
Rohana Wolfe | Overall ExperienceTotal and professional c are and helpfulness all the way!!
Richard Casanova | First ImpressionsGabriel on Wednesday's visit was very helpful.
evette runyon | First Impressionsthe team on-site were very helpful and made this process very easy.
barbara ammirati | First ImpressionsThank you!
SEAN WILLIAMS | Overall ExperienceNo complaints
CARYL TREJO | Overall ExperienceMy long term storage experience with John and his staff was outstanding. Everything was always clean and well secured. My items after 2 plus years were just as I left them. highly recommended THANKS!
Frank Losinno | Overall ExperienceMy experience with Uhaul moving and storage has been excellent. My things arrived safe and sound. I would use this service again and recommend to others.
Joy Mathews | Overall ExperienceVery Helpful
David Haywood | First ImpressionsWorkers were helpful and professional
Bridggette Prado | Overall ExperienceOverall it was a good experience.
JOHN CURRAN | Overall ExperienceThank you for your service
Arlene Baiza | Overall ExperienceWe were there 2 years and it was a good experience, as far as storage facilities go!
Elaine Walker | Overall ExperienceWinning
nadine nagamatsu | Overall ExperienceThey were fast, friendly and clean 😁
Brianna Madrid | Overall ExperienceGreat help prompt service
Adam McGranahan | Overall ExperienceThey were friendly, very courteous and very helpful!
Jim Edwards | Overall ExperienceFantastic people they are so will to explain everything, make you feel safe and important as a truly valuable customer Thank you
robert gove | First ImpressionsExceptionally clean facility. The access hours were a little shorter than when I first rented the unit, but not unreasonable. There was almost no dust when I moved out after several years.
RANDY RANKIN | Overall ExperienceHad a great experience will recommend
Rudy Genao | Overall ExperienceDerek rankin was awse and I rate his customer service at above and beyond a 5 🌟 rating if it was possible to give 10 🌟's I would
Evalyn files | First ImpressionsFacility is well maintained and always clean
Robert Eaves | Overall ExperienceGreat service!
CHRISTINA OCONNOR | Overall ExperienceWell run facility
Steve Coletti | Overall ExperienceWonderful
Bailey Ferster | Overall ExperienceWould use again if I need it
juliet carr | Overall ExperienceVery good.
Betty Zwilling | ReservationDid not go to el paso only used the service to have my pods delivered. Driver did a grate job was friendly and knew what she was doing.
rick nyhuis | Overall ExperienceMy only complaint is that the alarm kept going off for no reason when I opened my container, even though I had checked in at the door
Erica Christensen | Overall ExperienceGreat group of staff, very prompt and willing to make your experience as easy and painless as possible. Wish all business's were ran with the enthusiasm as this business.
James Heathcock | Overall ExperienceGreat service and staff.
Raul Gonzalez | Overall ExperienceI was constantly having trouble pulling the door up which stuck about half way up and I would have to strain my back and arm to pull it back down and then up again. Security card swipe was faulty too.
Monty Samaniego | Overall ExperienceExcellent everything here
Maylene Vogt | Overall ExperienceResponsive and delivered Uboxes efficiently and timely.
Kimberly Kerr | Overall ExperienceKameron Jacob John All staff exceptional
Rudy Genao | Overall ExperienceVery helpful and friendly staff. Great facility and management. One of the best U-haul experiences we have had.
Michael Trapp | Overall ExperienceThere is no way to contact the local facility by phone. There is "press 1" for prerecorded directions or "press 2" to be connected to a national call center.
martin otoole | Overall ExperienceI do business at U-Haul Moving and Storage at El Paseo, Las Cruces, New Mexico because of their a professionalism and customer service.
Patricio Gonzales | ReservationBilling was slightly less than excellent. Also, I didn't get a final receipt and it's no longer available online less than a month after moving my stuff out.
BARBARA REED | Overall ExperienceThe process of getting the unit, using it, and then stopping service was very easy and well managed. Online management of account was very helpful and straight forward. Highly recommend.
Michael Young | Overall ExperienceThank you so much, to everyone at U-Haul for helping me to complete my move, and get all my things from the U-Boxes delivered on the same day I was able to move into my new place. Hoorah! Yeah!..
Lana Brook | Overall ExperienceThanks Jacob! You were great and patient with all of the problems that I faced because of college station branch! Thanks again.
Cagla Yildirim | Overall ExperienceThey was always friendly and helpful
Keisha McCullough | Overall ExperienceExcellent facility and very convenient
Krishnamoorthy Srinivasan | Overall ExperienceExcellent customer service!! Staff was VERY friendly, helpful & polite. Facility is clean.
Jody Perkins | Reservationuneventful move
Maksym Radioneko | ReservationClean, secure facility with professional staff. Highly recommended.
EDMUND BEACHAM | Overall ExperienceThe staff was very slow and there was hardly anyone in the office consistently. I couldnt find my unit,I asked for help and it took one of the employees 30 minutes to find it. Wrote my address wrong.
Julia Yescas | Overall ExperienceThank you UHaul. Its nice to finally have all my things back again after a few months with my move and my things being stored.
Lana Brook | Overall ExperienceVery helpful and courteous staff.
Robert Lloyd | Overall ExperienceAll team members were friendly and professional, a very busy facility. Employees were quick to assist, very well trained and knowledgeable with the equipment and installation. I give them a 10 out of
Mary Madrid | Overall ExperienceGreat experience
Kirsta Bezenek | Overall ExperienceFriendly staff and storage super convenient for my movers and I. Location was perfect well directed! Keep up the good work Mr. Camron
Yvette Enriquez | Overall ExperienceFacility was clean and staff nice. Reps at call center said rent due date could be changed but the staff said it couldn't. Only one access card per unit. no calls back. no access pin number.
Carrol Mick | Overall ExperienceGreat people here.
David Wright | Overall ExperienceGreat friendly service, clean space
barbara chichester | Overall Experience