Customer Reviews for U-Haul Moving & Storage at El Paseo

2,980 reviews

1608 El Paseo Rd   Las Cruces, NM 88001
(El Paseo & Boutz)

(575) 523-2433

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(575) 523-2433

1608 El Paseo Rd
Las Cruces, NM 88001
(El Paseo & Boutz)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Have rented from this location before,have always recieved really good customer service.Will definitely visit again.

ESTEBAN P. 
Rating:
5.0

Associates were very friendly and helpful too

Timothy D. 
Rating:
5.0

The crew at this UHAUL was very professional and friendly and thoroughly explained everything. it was easy to reserve a trailer online where everything was explained beforehand. They were ready for me when I arrived. I had my contract in hand and everything I needed to get going in a matter of minutes. There wasn't anyone ahead of me, so that helped move things along. Returning the trailer was equally fast and painless. Thanks UHAUL.

LYNN V. 
Rating:
1.0

The truck we got already had some damage and for some reason we were forced to pay it, ridiculous and completely unprofessional horrible

jose L. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Maybe have additional people available for counter service when it becomes busy. Seemed like we had to wait longer than usual. There were apologies for the wait, and I also realize one never knows when the public will show up, but possibly have more available to take care of the counter, otherwise, I would not use any other U-Haul outlet in Las Cruces. Thank you.

WILLIAM R. 
Rating:
1.0

Location is difficult to access. Parking is inadequate and the lot is too small to have so many big trucks.

TANAH L. 
Rating:
5.0

Customer did not leave a comment.

Laura E. 
Rating:
5.0

Customer did not leave a comment.

Evangelina F. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

Harold C. 
Rating:
2.0

Call me. Too much to write about Joe sandino 916/224-1120. Leave a message, will return call

joe S. 
Rating:
5.0

Customer did not leave a comment.

Todd W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FELIPE T. 
Rating:
5.0

Everyone we worked with at this location was kind and professional. Thanks for making a stressful move a little more bearable.

STACIA M. 
Rating:
5.0

There is nothing to improve on. Derek and his team have been amazing, the trailer hitch had been lost somewhere by FedEx but they did everything they could to get a new one in store and ready for installation. I was contacted regularly about updates and overall this was an extremely pleasant experience.

Hojae C. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Diane L. 
Rating:
5.0

Customer did not leave a comment.

CHAROLINE V.  |  First Impressions 
Rating:
5.0

Person checking in equipment was very personable and helpful

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

VERONICA M. 
Rating:
5.0

Nothing..quick, friendly check in.

PAUL G. 
Rating:
1.0

Customer service was awful. I've used this location before and was pleased. I will from here on out look for other options

YOLANDA V C. 
Rating:
5.0

Lot access is always a problem. It is a tough left across El Paseo or else I have to drive around the block. That is the only thing I hate about the location. The service has always been great.

Stephen D. 
Rating:
5.0

While I waited the three hours for my trailer hitch to be installed I noticed how incredibly busy this location was. I was quite amazed how courteous, gracious and caring the workers were to all customers. Don't see that much in retail trade anymore.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS E. 
Rating:
5.0

Great place for storage. Plenty of carts available for loading and unloading. Staff was extremely helpful with some last minute unexpected equipment rental I needed. I always reserve a 5 star for exceptional places and this place earned it. Thank you for everything.

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDGAR A. 
Rating:
5.0

My experience was good

Michael F. 
Rating:
5.0

Friendly and helpful! Could not have asked for a better experience.

STACEY P. 
Rating:
5.0

The trailer wasn't clean and had a bad odor, but the guys were on it; they cleaned and mopped the trailer twice. It was probably clean weeks prior, but it had been parked where some bushes were overgrown and the pollen caused the problem. The employees at this location are really good guys. Thank you all

KAREN M. 
Rating:
5.0

Excellent customer service!! The you men verified all equipment was ready to go and answered all our questions.

WILBERT O. 
Rating:
5.0

Great service!

ELIZABETH B. 
Rating:
5.0

Excellent service at drop of location.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

JAIME H. 
Rating:
4.0

Customer did not leave a comment.

Austin K. 
Rating:
1.0

Had made a reservation in July for a 4’9’9 in climate control on the first floor. However when I arrived to get my storage unit. They had rented it out to someone else. So I got stuck with a smaller unit and no climate control on the second floor. With only stairs to get my stuff up there. And with being a female and having to move furniture and stuff by myself is a real inconvenience. Not happy at all with my experience this time and have no plans of ever using u-haul for moving ever again do to this

pamela c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRAD G. 
Rating:
5.0

Great service from Mark, very helpful and accommodating

MARC S. 
Rating:
3.0

It was difficult to navigate where the entrance was or an alternative entrance. There was an extra entrance that made it a lot easier to navigate but it wasn't covered

ARMIDA C. 
Rating:
5.0

Check-in at this location was superb. Representative completed walk around and accepted truck within 5 minutes. Great facility and staff. Will use this location in the future, no doubt.

SHAWN P. 
Rating:
5.0

Excellent service Thank you

Angel M. 
Rating:
5.0

Customer did not leave a comment.

RAY P G. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

More employees like Max Barrera! Also more places of business like 1608 El Paseo in Las Cruces,NM.

Santiago T. 
Rating:
5.0

The after-hours return system is a bit buggy. It took me considerably longer than it should have to get through the process. I had to start over several times because of errors related to the photos. I arrived 20 minutes before my return time, but it took me all of that time to get through the return process.

Anthony D. 
Rating:
4.0

Customer did not leave a comment.

Paula W. 
Rating:
3.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

DEXTER S. 
Rating:
3.0

Hidden costs where a suprise, so low rating.

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
5.0

Manager was prompt, attentive and professional. Even after I told him my experience. He immediately had the equipment set aside for inspection.

JORGE E. 
Rating:
5.0

Customer did not leave a comment.

NATALIE L. 
Rating:
5.0

Customer did not leave a comment.

NATALIE L. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
4.0

Thanks for your professional employees for their help.

Linda A. 
Rating:
5.0

Excellent equipment and services.

joann G. 
Rating:
5.0

It was a pleasure dealing with the gal who checked me in when i dropped off the truck!

BRADLEY W. 
Rating:
5.0

Well maintained truck. Runs and drives well.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

ALBERT M. 
Rating:
5.0

Customer did not leave a comment.

Lucas S. 
Rating:
4.0

El paseo is short staffed. Wait times are long. When I called, call was answered by a different facility that relayed my request. Request is still not fulfilled.

Donald H.  |  Overall Experience 
Rating:
5.0

The people at this location are always nice and very helpful!!!

LANA A. 
Rating:
5.0

Customer did not leave a comment.

GABBY y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie H. 
Rating:
3.0

Customer did not leave a comment.

GERARDO R. 
Rating:
5.0

Made my life easier, thank you! Loved the cellphone pick up/drop off system.

Paola R. 
Rating:
5.0

Customer did not leave a comment.

Shane C. 
Rating:
5.0

Customer did not leave a comment.

Leonardo L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAJOY S. 
Rating:
4.0

Thank you guys! You all are amazing

Sarah L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANE D. 
Rating:
5.0

All was varry good keep it up

ALBERT A. 
Rating:
5.0

My experience was definitely excellent.

MARTIN D. 
Rating:
5.0

Customer did not leave a comment.

NICOLE C. 
Rating:
5.0

Customer did not leave a comment.

Ramona M. 
Rating:
5.0

The man who unloaded the tow dolly was a big help. Service was fast and friendly!

David T. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Tobias K. 
Rating:
1.0

Upon pointing out the damage that had occurred to the side of my vehicle during towing, the crew in Las Cruces made quite a big ordeal out of telling me I could not leave the lot until they had me unload and reload my car onto the dolly insisting I was lucky to have even made it to NM from CA without dropping my car because it was not loaded properly in CA and that is what caused the damage, but my claim was denied. The storage room that I had reserved at this location online was rented out to someone else overnight even though I had made the effort to go by the lot the day before to ensure they actually had one available as stated on the website. Though I was repeatedly told I would be getting multiple days of discount by several employees, the manager reneged when I checked in charging me approx 250.00 more than his employees had quoted me just two days before. I would not recommend UHaul to a friend and especially in light of the willful damages to my furniture,the willful misloading of my belongings into the truck, the theft of personal items at the hands of a moving company referred to me by the company. Damages that UHaul also failed to take responsibility for with the exception of sending out another company to reload my truck and splitting the cost with me. A delay that cost me three days in being able to leave CA.

ANDREA D. 
Rating:
5.0

outstanding customer service notice while waiting my turn that every employee smile at customers & ask if weve been helped, ur location is out of my way but i dont mind driving those extra miles for receiving ur service

belinda B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA F. 
Rating:
5.0

Customer did not leave a comment.

Xuesong X. 
Rating:
5.0

Everything went great & I received my deposit back.

DESIREE G. 
Rating:
3.0

It was upsetting that the store we dropped the trailer off at didn't have the before photos to reference when checking for damage. It turned out that there was a dent in the wheel well that we didn't notice when we picked it up and if we hadn't had the insurance we would have been charged for it because we had no proof that the damage wasn't caused by us.

CAITLIN C. 
Rating:
5.0

Great staff!

jo l.  |  First Impressions 
Rating:
5.0

Excellent service by the personnel

HORTENCIA B. 
Rating:
5.0

Customer did not leave a comment.

Donald H.  |  First Impressions 
Rating:
5.0

All the employees were helpful, very professional.

DENICE S. 
Rating:
5.0

Nothing! I rally appreciated the service. Thanks!

Steben S. 
Rating:
5.0

Best facility and customer service I have encountered. Kudos to the staff.

hector l.  |  Overall Experience 
Rating:
5.0

Thank you Nick for all your help with everything for my move. I always knew I could go to you for help with anything if I ever needed it and you'd fix it. I ways use UHAUL.

Lana B.  |  Overall Experience 
Rating:
5.0

The person I spoke with was so helpful, he took all the stress out of the registration. Very grateful for that.

SYLVIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

JESUS P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

delia E. 
Rating:
1.0

A customer cannot call the store directly. They forward you to the call center where no knows anything. You should be able to terminate your locker either by phone or online especially during a pandemic when people are trying distance themselves unnecessarily!

dennis g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
3.0

Their computers were down while I was there. Long line of people waiting. The man checking in my rental was good & explained everything.

David B. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

None identified

PONJOLA C. 
Rating:
5.0

Excellent and quick service 👍🏼👍🏼

LEGEND C. 
Rating:
3.0

First - No one would answer the phone when I called at 8:30 am. Second- the answering service said only wait 30 mins. Third -I drove to the U-Haul office and found three employees, all sitting next to telephones. One actually talking. Wait 30 mins for what? Fourth- I asked to rent a small trailer, there were four in plain sight. Was told they couldn't rent a trailer until the U-Haul executives in the sky allowed them to. Mentioned four trailers in the lot. All three could not see any trailers. Fifth- I was told the sky folks could take a hour to determine if I was worthy of renting a trailer. Wait for an e-mail from the sky folks. Sixed- I wasted a hour for e-mail clearance. Had to show three employees I actually had an e-mail. General Manager finally started paper work as I stood there watching. Now is this the best customer service your company can or is willing to provide? U-Haul needs a little competition. If there was another rental business in town they would have gotten my business. Very poor performance!

GERALD V. 
Rating:
4.0

I posted my driver's license online, photos front and back, paid online, checked in online...when I got to the store they took my license, took pictures, took my debit card, etc...What is the point of doing the work online?

John M. 
Rating:
5.0

Personnel were efficient and friendly, everything worked out smoothly for me.

YOLANDA M K. 
Rating:
2.0

First off I do not know why you need to make an appointment when it takes 8 hours to do a 1 hour job, stay in contact with your customers. You can't contact the local office when you are trying to get information on your vehicle, your automatically sent to a customer service agent that can't even get you the information you need nor get you transferred to the local office for help. Office staff was rude when unhappiness was expressed. You would be better off doing the installation on your own for the price and time it took.

Molly P. 
Rating:
5.0

Better maintenance on the trailers, the rubber retainer for the chain was worn down a lot and marked up alot on the inside

Derrick T. 
Rating:
5.0

Everything went well, easy process

JAIME L. 
Rating:
5.0

Customer did not leave a comment.

LEO N. 
Rating:
4.0

Check out process was excellent, much praise ti employee that handled it. Check in process was HORRIBLE!!! I parked and unhooked trailer as it was a large trailer. Employee then approached and told me to rehook trailer by myself and drive it back to the front of the lot. He must have been training someone as he them to take pictures of the chains and accuse me of not rehooking them properly. He also said I must of damaged the trailer (something that was later confirmed was already existing wear in a very old trailer) Additionally, he never checked it in properly and as of result of that I got a call the next day asking why trailer was not returned. I was later told it was a computer error. The employee at check in did not wear a uniform and was very rude. If it was not offset ny the nice employee at check out, i would never rent from that location again. I cannot believe someone training a new worker would dress so poorly and belittle customers .

IAN C. 
Rating:
5.0

Customer did not leave a comment.

MARY L. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL C.  |  Overall Experience 
Rating:
1.0

I rented a U-Haul from Arizona to New Mexico and made a reservation for a storage unit. I arrived in New Mexico and the facility told me they where all booked and had no storage unit for me!!! They gave me a smaller unit the next day when I called customer service to complain. When I went to get the storage into they tried to charge me full price for it when I was supposed to receive a free month since I booked the truck and storage. Worst experience ever talk about incompetence at its finest. I would not recommend Uhaul to anyone!!

STACEY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harriet R.  |  Overall Experience 
Rating:
5.0

Everyone was friendly, helpful, and professional. The storage facility is immaculate. Wonderful location.

Anthony D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clara P.  |  Overall Experience 
Rating:
5.0

Staff is very helpful and efficient.

PATRICIA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norma L.  |  Overall Experience 
Rating:
4.0

The U-haul associate Derrick was very helpful and respectful. He went above and beyond of what I expected.

Kevin Q.  |  First Impressions 
Rating:
4.0

The maintenance into keys starters Mal functioning and and no one take care for future customers.

Agustin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert g.  |  First Impressions 
Rating:
1.0

Highest priced storage rentals in town, poor customer service, do not have have control over their own system... bound by corporate structure with no in-house ability to make decisions to best assist customers.

noel k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irene T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSE L.  |  Overall Experience 
Rating:
4.0

I rented a storage unit which went fine. I had a van reserved for the next day. There was no van available when I showed up at the available time. I had to get a 17 ft truck instead. There was not much empathy for my inconvenience and I got the sorry but "we've been really busy." That is a service issue not a customer issue. In the end, it worked out okay but equipment should be available when promised.

Sarah W.  |  First Impressions 
Rating:
1.0

I had submitted a reservation to have a storage unit. When I arrived, they found my reservation and had me pay in full only to find out the unit already had a lock on it. It was still reserved under my name and there were no other units available. I had moved out of my apartment that day and had no where to put my stuff. I am still getting email about “my” storage unit when I am not in the facility or paying any money. I mentioned that the website still lists multiple available units when I walked into the building however when I complained about the website being wrong was told it was not their fault. I checked it when I came back to the car and all the listings were now gone. There website should be updated for people with extenuating circumstances. If the units are not available the website needs to reflect this and not allow people to pay and secure a spot.

Reagan S.  |  Overall Experience 
Rating:
3.0

Convenient and clean storage units. Monthly price is a little high.

Duane V.  |  Overall Experience 
Rating:
5.0

Uhaul was great! They were all so helpful and truly I appreciate everyone who made our move so much easier.

Elena E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

I.got what I needed for my move. Even though Covid-19 changed some things making it more difficult and costly. I trust U-Haul because they've always been my go to for moving and storage needs. As well as when I need to rent a truck to move a piece of furniture I need. Thank you again, Uhaul.

Lana B.  |  First Impressions 
Rating:
5.0

Great!

Wanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam M.  |  First Impressions 
Rating:
5.0

U all did a great job

Francine R.  |  First Impressions 
Rating:
5.0

Employees are great and caring

Horace M.  |  Overall Experience 
Rating:
5.0

THANK YOU!!!!

Monica T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael V.  |  Overall Experience 
Rating:
5.0

Nice place for storage. Staff was great.

Geneva F.  |  Overall Experience 
Rating:
5.0

Very nice experience. We just didn't need the storage any more due to life changes. Thank you.

Daniel G.  |  Overall Experience 
Rating:
5.0

The staff were extraordinary. My move turned into a bigger stressful project then expected and the employees were phenomenal in assisting me and my changing needs. Customer Service at its VERT BEST. . Thank you

Robert D.  |  First Impressions 
Rating:
5.0

Front desk person was super

glen h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONTELLE M.  |  Overall Experience 
Rating:
4.0

The U-Haul facility personnel were very friendly and helpful.

Joel B.  |  First Impressions 
Rating:
2.0

Very rude

Neo P.  |  Overall Experience 
Rating:
4.0

Only disappointment was automatic entrance door to storage which did not work safely or effectively at times.

Jim C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jim C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD M.  |  Overall Experience 
Rating:
5.0

All good!

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natividad W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly N.  |  First Impressions 
Rating:
5.0

The young woman who helped us was efficient, helpful and friendly.

William K.  |  First Impressions 
Rating:
5.0

The storage units are very clean and the climate control makes them even better - the carts at the entrance are very helpful Especially if your unit is not close to the entrance - thank you for making our moving and storage experience a very easy one👍

Ivonne L.  |  First Impressions 
Rating:
5.0

All employees were helpful but one really stood out. John was Awesome. Thank you

Mellisa W.  |  First Impressions 
Rating:
5.0

Very good experience. Thank you.

Daniel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard L.  |  First Impressions 
Rating:
5.0

employees were very courteous and professional

palmer l.  |  First Impressions 
Rating:
4.0

Gabriel on Wednesday's visit was very helpful.

evette r.  |  First Impressions 
Rating:
5.0

Fantastic people they are so will to explain everything, make you feel safe and important as a truly valuable customer Thank you

robert g.  |  First Impressions 
No reviews have been submitted for this location.

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