Customer Reviews for U-Haul Moving & Storage at El Paso Airport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at El Paso Airport

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Raul J. on

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fermin C. on

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Dustin R. on

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The counter people that assisted me, as well as the gentleman that attached the tow dolly i was renting were all very professional and courtesy. Will definitely return due to their excellent customer service.

Debbie F. on

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carlos t. on

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I had problems accessing twice. Besides that everything was great. Fix the after hours door.

Salvador F. on

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It was a great overall experience. I had never been to that store, and the employees were very helpful.

Diana R. on

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Bianca B. on

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susie C. on

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esmeraldo R. on

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Being a disabled veteran, i forgot to take a pic of the gas tank. I know for a fact it was on quarter tank because on my way to the east side it immediately told me i had 50 miles left before going on empty. now i am being charged at 3/4 tank. It is so unfair that someone failed to do their job and i have to pay for it. I will not pay for something i did not do , so I will never do business with you again.

Benjamin S. on

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Cristian C. on

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The only thing I didn’t like is the gas tank been filled 3/4. When it comes time Putting gas you have to guess how much to put I feel like U-Haul does that on purpose to get extra gas. I returned with more gas than was given to me rather than leaving it full and not leaving the gas situation open to guessing.

Efren G. on

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The people inside are nice but the guy helping me outside took for ever to help me out when I returned the vehicle. I nice told him I was in a hurry, his response was “sorry you have to wait I’m doing my job” (not in a nice way btw) he was sarcastic and rude!

dee S. on

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Hire better/competent personnel.

John W. on

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luis B. on

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jay A. on

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susan S. on

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This was the third time rented from this location and personnel are always friendly and helpful.

Gerald K. on

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easy rental fair prices

Gayle P. on

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Staff helpful.

dave P. on

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Elizabeth M. on

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More employees at the location, but other than that, great experience

Sheri D. on

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Dustin C. on

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Raven Samone P. on

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The sales clerk was very helpful

Lawrence A. on

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Nicholas M. on

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MATTHEW S. on

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I’ve went through a long process on when to return my trailer by, and was told Friday was my day. Low and behold Friday @9am was my day, that bit was left out and not highlighted until I had the bill

William H. on

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ray B. on

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Stephanie V. on

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Great customer service, safe vehicle! Thank U!!!

Daniel G. on

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Excellent staff

Alexandria B. on

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Diane D. on

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marylou O. on

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Have always depended on uhaul for our moved. Gave 4 stars instead of 5 only because we had a small problem w/trailer during move, and had to wait 2 hours for roadside assistance. Will continue to use uhaul in the future.

Rick C. on

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I was checked out in less than five minutes, excellent.

aurora c. on

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For a variety of work & personal reasons, i have had to use storage facilities throughout the U.S. & since 2004, here in El Paso. Hands-up, this Montana Ave. facility has been the best all around!

Danny G. on

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The service was great and very helpful

Chad M. on

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Leo and his team are amazing. Made me feel better about U-Haul. The site in Georgia treated me very bad but this El Paso based team are top notch.

gerald k. on

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Different year and different situation, same great customer service and a great experience. A HUGE thank you to UHaul and all af the staff.

JOSE T. on

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-Everything was perfect! If and when I need a storage facility, I will come back to yours! Thank You!

Carlos C. on

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One of the best U-Haul facilities Ive seen. Staff was also very friendly and very helpful.

Leonel L. on

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Secured a storage unit last minute, was not disappointed at all! Great place, clean units, carts and moving equipment made available, and 24 hour security. Can’t beat it!

Maria Luisa B. on

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Ccc

Oscar M. on

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This facility is very well maintained.

lucia t. on

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Friendly staff, clean and well maintained facility.

Beatrice K. on

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Lighting was not very good, but overall I was very happy with the service.

luz r. on

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Awesome service!!!! Always responding to my questions. Nice nice people !!!

John M. on

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It was clean and there were no bugs but it was tooooo expensive.

becky t. on

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Excellent facility

Maria C. on

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I asked management to cut the lock for me as I am out of town. The only thing in the unit was the rat traps they had initially. The manager said she would. She did not and charged me for a year of use

jerardo p. on

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Good customer service and fast

Teresa A. on

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Employees are very helpful and informed the facility was always clean

Elva B. on

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Great place

April G. on

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Excellent experience. Staff was knowledgeable, friendly and the service was fantastic!

david h. on

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The process for the return of all 3 UHaul trucks we rented was smooth sailing. Service was quick & efficient. Thanks to all personnel.

ruben m. on

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Very nice man at the counter ,very helpful

Norma S. on

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Amazing. Will definitely use again and recommend to others!!

JERRY B. on

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Excellent facility and staff, Leonard/Leo Super, Super !!,

Jordan S. on

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Payment schedules and UHAULS lack of willingness to adjust due dates of rent to the end of the month so they can collect rent for time not even used is riduculous and criminal. Would not recommend

Bruce F. on

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Very well maintained facility. Employees are courteous and professional.

semperfidelis n. on

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After my experience with the U-Haul in Lynchburg, VA, I realized how blessed I have been to have had this service in El Paso, TX, as customer service was consistently stellar. Thank you.

joel r. on

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Excellent service.

Mid South M. on

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I will use you again.

DAVID S. on

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Staff was always helpfulnandcavailable!!

JOY D. on

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Service was fine. They just kept raising the price and I was not notified until I call in to pay.