Rente el lugar me tocó piso #2 y no lo pude usar por 2 meses tuve comunicación con el personal y no obtuve respuesta.correcta pague quedaron de renbolsarme el dinero y no se asta ahorita si me mandaron a colección estoy muy inconforme
Jesus E. | Overall ExperienceSelf Storage Units in El Paso, TX, 79925
U-Haul Moving & Storage at El Paso Airport
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Facility is excellent but the Elevator was broken the whole time i stored items, but overall, a good place but put priority to fixing the elevators. Also the return was a nightmare, the location originally provided I could not find, call the number provided. they sent me to a location 45 minute from my Hotel, which had a Uhaul Location right next to the Hotel. I gave the representative the address but said location was full. It was unreal the return experience
Santos C. | Overall ExperienceVery convenient. Very clean and fresh. My stuff was very safe. I even set off the alarm.☺️
Carlos M. | Overall ExperienceThis location has an elevator that is not functioning and I have large items to move. Management advised it would not be ready until later in the year and I moving now. I feel this needs to be fixed very soon or move us to another location at no cost. This is the only reason I an not recommending this location at this time. Unless the elevator is fixed soon.
Michael C. | Online Move InAll good with the exception of the None working elevator
Santos C. | First ImpressionsI would highly recommend this U Haul to friends and family. The manager, Leonardo, was always friendly, professional and friendly. This has been the second time I’ve used this facility and I will continue to use it in the future.
Veronica M. | Overall ExperienceDid not have my reservation as promised on line and the phone with customer service. Also the elevator was broken they said it wouldn’t be fixed for five months. Plus the temperature inside the building was at 80 degrees it was hot inside the building. The last storage I was in all day temperature at 70 degrees
Roberto M. | First ImpressionsNone at this time
WILLIAM L. | First ImpressionsMaintenance on the elevator need to be done. It was not working at the time of the move in. I tried to get them to change my unit to a down stairs one so I would not have to use the stairs to put my stuff into the storage but It was declined. I was very upset and was disappointed that they would not accommodate me. I was even more disappointed when I asked them when the elevator issue would be fix and they told me they did not have a date.
Randy B. | Online Move InGreat service and the personnel are very friendly and helpful. I had a storage unit and also, I rented 5 x 8 trailer; Storage and equipment were very clean and well maintained. I am looking forward to my next rental. Recommend this location 100%.
Luis T. | Overall ExperienceThanks Mr Leonardo and employees!! I really satisfied Inlove Uhaul .com
LAURA A. | Overall ExperienceBathroom need to be thoroughly clean it’s disgusting even for men
Victoria G. | First ImpressionsNo comment
FREDERICK K. | First ImpressionsWe were in a second floor unit and when we arrived the elevator is broken. This was never displayed online otherwise I would have never rented here. It forced my family to move a 15’ trucks worth of home items up a set of stairs in 110 degree heat. The U-Haul place handed me a business card and I was told I can call these people to help move. I didn’t have time to wait hours when my family arrived at 2:30pm after a 6 hour drive with two small children and a dog. I will never recommend U-Haul to anyone ever again.
Alan R. | Online Move InElevator was broken and I injured myself bringing furniture down from the 2nd floor. Staff said it would be at least 3 weeks before fixing. No accommodations for prorated amount since the unit was returned 3 weeks before next payment due. No discount for elevator inconvenience. Terrible.
Erica M. | Overall ExperienceElevator has not worked for days per other tenants and had to lug multiple crates up stares with no dollys. To be honest, this is unacceptable. After this month I might move it again. It’s sad since it’s so close
ALEX P. | Online Move InNA
Luis P. | Overall Experience