When I began my position with the company that used this facility, the elevator was notoriously never working. People prior to me had started the ball rolling on moving to a new facility. However, when I arrived, Martha (the manager always on duty when I came around) was amazing! The elevators had been fixed, she was always visible walking the property and making sure things were clean and organized. I would have stayed on had things not already been in motion to move. She is doing a great job and I would recommend UHAUL to others!
Hannah M | Overall ExperienceSelf Storage Units in El Paso, TX, 79925
U-Haul Moving & Storage at El Paso Airport
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I had my storage there for work for 7 1/2 years. Everyone was very nice and helpful ..especially Martha.
Christine S | Overall ExperienceBelow average False advertisement I was told by rep (Ft Worth Tx) Since I rented a trailer I would receive one month free Storage space, but when I went to the drop off location (El Paso Tx) to rent a 5x10 storage space First thing rent went up from $99 to $124.95 and the second thing was told by rep at drop off location Thst I would of had to pu the trailer first eventhough I reserved it with a CC before I would get one month free which was told at pu location. Note :Pu date Aug 26th drop off Aug 30th Also told it would be better to rent it today Aug 21st to make sure that the storage space was available when I came to drop off the trailer and items (pressured) Which I didn't find acceptable and wasn't happy about but had no choice cause plans and dates were already in place hence false advertisement and below average rating.
Daniel N | First ImpressionsCost is prohibitive. Had to downsize due to frequent cost increases.
robert a | Overall ExperienceMarta, is great. She has always been helpful throughout the years. It's been about 8 years since I last rented and she remembered me!
Roselind B | First ImpressionsElevator was not working for the whole month when they told me it was gonna take a week
Mariana F | Overall ExperienceThe indoor storage unit was clean, cool and accessible. The location was accessible with wide sliding doors and made the experience excellent, I really felt my items were safe and secure. Thank you
diego m | Overall ExperienceThe elevator was not working and had been down for a few weeks. I had a second floor unit which was basically useless because of that. The staff offered to help move/carry my stuff upstairs but I cannot lift and carry items over 50lbs. so I never moved into the unit. Staff was awesome, very friendly and professional. The facility is great. Hopefully they can get the elevator fixed.
Todd J | Overall ExperienceI paid $109.00 for a Unit that I was only in, because of an Emergency, for about 10-Days. When I moved out, I was informed that there were no Pro-Rated Refunds, yet this same Unit will more likely than not be re-Rented within a few Days, netting the Company another $109.00. That's just a Shady Business Policy!
Christine G | Overall ExperienceElevator does NOT work.
Tim S | First ImpressionsWe have been with the same unit for over 15 years. Payment since 2008 has gone up several times but we keep it because we don't want to move to another storage facility. We are praying you have a super rate available to us for being a customer for over 15 years.
KATHLEEN R | First ImpressionsI really liked how neat is this place and the employees were very helpful. We didn’t take long. Everything ran smoothly.
Julieta R | Online Move InIts everything you would expect from a storage unit but a downside that brings it down by 2 stars. The staff are friendly, the units are well secured and well lit. However, when I first got the unit 9-10 months ago on the second floor the elevator was working but the following week when I went to move in the bulk of my stuff it was not. Initially understandable, things happen, but upon return (9-10 months later) it is still broken with no end in sight. I am lucky enough to have local, and strong, friends to help muscle our way past that obstacle but others with larger units and possibly larger/heavier stuff or new to the area on the second floor will be hard pressed. I've used this facility twice now and once this issue is resolved I could see myself using it again but using a storage unit on a regular basis was not feasible so I pulled out the rest of my belongings and closed my unit.
JONATHAN A | Overall ExperienceEverything was above satisfactory the whole time I was there. Staff were friendly very helpful and most of all good attitude at all times yes I would recommend it this facility to any and all of the people that I know. Thank you so much.
benjamin b | Overall Experience