Your staff made all the difference, not only helpful but extremely understanding when one would be tired and crankyJudy M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Eagles Landing
Stockbridge, GA 30281
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For the most part the staff was friendly and helpful. But a couple of times I was dealing with rudenessDarlene M. | Overall Experience
In the past I Used several different storages. This U-Haul facility overall have been the best the very best of all. I appreciate all of the professional assistance that I received. I will be proud to recommend you to anyone And everyone.BERTHA M. | Overall Experience
Keep up the good work!KENDRA A.
Customer did not leave a comment.Katherine S. | Overall Experience
This is the worst uhaul place to rent a truck, I'm not just saying this because I'm mad or anything it's the true, they gave me a truck that couldn't take gas and charged my card 181 dollars because I drop it off at a near by location, cuz I couldn't make it back to there's, I would of if they had thing worked on there truckMICHAEL M.
Customer did not leave a comment.TIFFANY C.
Always welcoming and very helpful!! They best place I’ve used for storage! ThanksShana W. | Overall Experience
I love the experience thanksJULIA W.
Customer did not leave a comment.MARY D.
Outstanding customer service!!DONAVAN S.
Customer did not leave a comment.JONATHAN V.
I have received great service on all occasions when patronizing this establishment. Thank you!Vedra C.
The truck I rented was in good condition, but was not as clean as I would prefer.SAMUEL R.
Customer did not leave a comment.SHAWN D. | Overall Experience
Ms. Darlene and co-worker were Awesome!!!!!! YvonneYvonne J.
Customer did not leave a comment.KEITH M.
Customer did not leave a comment.Kellie K. | First Impressions
Better customer service. I walked in and there were 2 employees arguing with one another & continued to argue despite me being right in front of themâ€”very unprofessional.SHANELLE S.
Customer did not leave a comment.emmett L. | First Impressions
Have more staff available to cut down on waitingMICHAEL C.
Customer did not leave a comment.Jerry H.
My transactions with pick up and return was awesome. Customer service was kind, knowledgeable. I will definitely be using this location again as well as informing family and friends.JACKIE L.
Upon dropping of my rental I forgot the young ladies name but she was very helpful. The manager Quentin I believe his name was is very nice as well. Thank youNeshawn M.
Customer did not leave a comment.Angel C. | Overall Experience
Great customer service when I made my reservation and when I picked up the truck.KENDALL O.
Customer did not leave a comment.Hayden H.
Customer did not leave a comment.FRANK H.
I'm very please with the service and the allowance you provided for me.carlos e. | Overall Experience
Customer did not leave a comment.CURTIS B.
The cargo box of the truck I rented allowed rain water in which soaked my storage boxes. The boxes at the bottom of the stacks were wet to the point that you had to hold them from the bottom instead of by the handles.DAVID R.
Gentlemen worked their butts off unloading my truck. Will use them again. Office staff were very helpful and friendly. Very neat and clean. 1st class outfitRay T. | First Impressions
My Ubox was not taken to the correct address. I couldn't get a hold of anyone who could tell me where it was located.Sara M.
There was a mother/daughter duo running the store. My customer service experience trying to get the truck was TERRIBLE. I couldn't hear the daughter talking over the mother sitting next to her, with another customer, explaining how to go to lowes clearance section and being able to get lowes merchandise at a steal, and what lowes locations to go to specifically. Once I asked the mother to please quieten down, and I could hear the daughter, the daughter didn't know what she was doing. When the daughter couldn't answer my questions, she would reflect them back to me and told me if I didn't know the answers to the questions I was asking, then that was my problem not hers. The mother finally stepped in, once HER customer was gone, and had to help the daughter check me out. I have used uhaul many times over many years and I have never had such a terrible experience, and not once have I ever been disrespected. I hope this survey will encourage management to address it at the local level. If I ever have this problem again, I will never use uhaul again.VICKI M.
Customer did not leave a comment.KEITH M.
I turned all insurance down but, due to long lines I was in a hurry and failed to read the equipment contract printed in "mouse type". Later found I was charged for safe tow insurance. I have rented cars and equipment dozens of times and never purchased insurance from the rental companies.KENNETH W.
Truck broke down an it was a nightmare from there.need better plan for brake downs.JUANITA B.
Customer did not leave a comment.JENNIFER B.
Equipment is not maintained and vehicle was not safe for rental.CAMERON R.
Customer did not leave a comment.Doris S. | Online Move In
I tried to return the key, but the lockbox was open and would not lock. I've tried calling customer service 3 times, but put on hold. I requested call backs twice and the system called me back to put me on hold for 39 and 49 minutes.SHEILA J.
Customer did not leave a comment.LAUREN T. | Overall Experience
Customer did not leave a comment.TIMOTHY S.
Customer did not leave a comment.Aldanita G. | First Impressions
They were very friendly and helpful! Made for a painless experience.Erik R. | First Impressions
The woman that helped me out was very kind and helpful.Miruka B. | First Impressions
Honor the promise made by staff specifically military discounts.ALEXANDER A.
The only issue I had was that my access code didn’t work and i couldn’t access my unit until another customer let me in and let me out so I could leave after storing my stuff.Doris S. | Online Move In
Customer did not leave a comment.Toriano F. | Overall Experience
Customer did not leave a comment.Bryan K.
Customer did not leave a comment.PARIS G.
Customer did not leave a comment.Myesha S. | First Impressions
The return process after hours sucks. Customer service doesn't even answer the phoneDANIELLE T.
This was the best moving experience in my life. My expectations were exceeded by far.Andrew F.
I love this location. it was always clean. They are always polite.DEMETRIA N. | Overall Experience
For a new vehicle (about 2,206 miles), the cargo mat had excessive wear and tear. It could be a possible installation issue, resolved with some attention to detail.Larry S.
My experience with the facility was excellent. It was short term rental while my daughter looked for and purchased a home. No problems with the unit or the staff.pamela j. | Overall Experience
Awesome employees!! Will use again!!’Melissa H. | Overall Experience
Very good experience.DAVID S.
Former storage unit holders dumped their unwanted furniture over the weekend which drastically reduced the space available for our movers to move our items. I understand this was out of the control of the staff as they were working to get it cleared out but still was undesirable for our movers. James’ customer service was excellent! Highly recommend him & this location so long as they work to mitigate the excess furniture issueBrit'ny R. | First Impressions
From start to finish, everything was wonderful. Very helpful and insightful. I was not completely informed about drop off after hours, which resulted in me keeping the rental overnight. Overall it was a great experience.KARIMAH P.
Customer did not leave a comment.SHARRON C. | Overall Experience
Customer did not leave a comment.Carolyn S. | Overall Experience
Great experience and very nice customer service. I had mo problems.Stephanie D. | First Impressions
Great Service and will do business again at this location!!!!Jamal R. | Overall Experience
I had rented a 10 by 10 for over a year. This facility always very clean. No problems, staff contacted me when my unit was not closed properly. Staff always courtesy and professional. This was hands down the best storage facility I ever used. I never had any issues with feeling my valuables were not secured. I highly recommended any one to use this facility.Cassandra D. | Overall Experience
Great and friendly serviceROBERT R.
Please use newer model vans (Ford) with adequate cargo lighting. It's not enough.Rodney G.
Cant believe you guys sold my storage for less than owed. I offered to pay more than it was auctioned for. I will not be paying the balance!!!!!!!DEMOND S. | Overall Experience
The entire staff is super friendly and helpful. I've never had a better experience with U-haul. The truck was clean and comfortable.William R.
Excellent customer experienceMICHAEL R.
Customer did not leave a comment.Nicole M. | First Impressions
Customer did not leave a comment.SHARON D. | Overall Experience
Customer did not leave a comment.eloise t. | First Impressions
Customer did not leave a comment.Wayne K.
Customer did not leave a comment.AARON W.
Customer did not leave a comment.arturo M.
Customer did not leave a comment.GARY D.
Customer did not leave a comment.Monica L. | First Impressions
Customer did not leave a comment.Andrzej S.
Customer did not leave a comment.KENNETH R.
once I reach a person, the service is great. but the automated answering system can be slow and get lost. At eagles landing location, Driver Darlene was fantastic. Scheduler Monique was also very helpful.Irene B.
Customer did not leave a comment.Vikram P.
Customer did not leave a comment.Arthur J. | Overall Experience
Customer did not leave a comment.ANTHONY L.
Customer did not leave a comment.JACKIE N.
Customer did not leave a comment.GREGORY W.
Customer did not leave a comment.WILLIAM C.
Customer did not leave a comment.Godfrey A. | Overall Experience
Customer did not leave a comment.JAMES P.
The facility rented my unit, I prescheduled. They in turn gave me 2 closet size units and I had to add a 3rd one. My $1500 bed wouldnt even fit in the door of the unit. They basically said oh well after the Uhaul call center called them. They even had the nerve to tell me to go to another storage company after I paid just about $1000 for a one way rental. Then the unit was so small my 55 inch TV cracked and they basically said oh well and to file a claim. Insane after driving about 800 miles. Not to mention they changed my pick up facility and gave me the wrong truck. SMH never againMARIA B. | First Impressions
Customer did not leave a comment.ROQUENTIA B.
Customer did not leave a comment.STEVEN B.
Thank yallVicki B. | First Impressions
Absolutely nothing.... it was a smooth rental process.. thanks again. I will definitely use again.SHEKEELAI R.
Customer did not leave a comment.Todd N.
Customer did not leave a comment.SHARON P.
Customer did not leave a comment.Zykeia J.
Customer did not leave a comment.Kathleen N. | First Impressions
Customer did not leave a comment.Katia R.
Customer did not leave a comment.Raymond M.
Didn't have the equipment I requested and still charged me for the equipmentLEVONTE P.
Facilities ok, customer service ok too. Just too much worries with equipment and everything else.Veronica T. | First Impressions
Customer did not leave a comment.JAMELIA ANN B. | First Impressions
The customer service was outstanding.CRAIG J.
Get your shit together will never rent from uhaul company again check alternator light was on during pick up and ride to another state. Will never rent from uhaul again then you applied charges that shouldn't be there. And not paying for that.JOEANN T.
Staff has excellent, speedy service. Thank you!keily J.
Never gave me my appliance dolly, and still charged me for it. The trucks transmission kept slipping, and the truck door in th back got stuck very often. Very bad experience and truck that was given to me. Won't be going to them anymoreMAURICE I.
Customer did not leave a comment.BERTHA M. | First Impressions
The truck that was rented to me had bad mirrors both left and right left being the worst almost had three accidents And when I return the truck and explain to the service agent she didn't seem to think it was a big deal The truck should have never been rented out This is not the first time I've had bad experience with one of your trucks earlier this month I had a truck blew the engine on the freeway and had me stranded for over seven hours Do a Better preventive maintenance and inspection on all your equipmentMichael W.
Customer did not leave a comment.ENOCH M.
Customer did not leave a comment.raymond v. | First Impressions
Answer phone instead of calls going to call centerDEBORAH H.
Keep up the awesome workDaniel E.
Great service!ANDREA D.
An amazing team who went over and beyondTionna M. | Overall Experience
Great facility.DEMETRIA N. | First Impressions
Customer did not leave a comment.Phyllis C. | Online Move In
Best service at this location.DEMETRIA N.
Customer did not leave a comment.Amit S.
Everything about my experience was exceptional. The staff was always friendly and accommodating. Management was engaging and showed appreciation. I had to change my orders multiple times and whether I did it online or on the phone, changes were easy and fast. Uhaul was the best part of my overly stressful transition and move. Thank you for a level of customer service that it so very hard to find today.MELANIE P.
I love the storage in Stockbridge well kept and very very cleanELKE W. | Overall Experience
Very Professional, Knowledgeable and Efficient.Anthony L. | First Impressions
Customer did not leave a comment.KRISTY M.
Customer did not leave a comment.Hector H. | Overall Experience
Customer did not leave a comment.Felicia B.
Absolutely excellent in every wayERIC C.
Customer did not leave a comment.WAKETTA F.
Customer did not leave a comment.MARK C.
Customer did not leave a comment.Tarita H. | First Impressions
I appreciate the convenience of the Uhaul overall services provided - moving vehicles and storage space at the same facility.CLARISSA H.
The absolutely best customer service and equipment. Hands down.ERIC C.
Customer did not leave a comment.Joseph C. | Overall Experience
Customer did not leave a comment.Ashly F. | Overall Experience
This place was the best storage place I ever visited. I will forever rent here. clean, staffed properly, has plenty of options, helpful staff… I love this place.Angela A. | Overall Experience
Customer did not leave a comment.DARIEL R.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.James P.
Customer did not leave a comment.Gerald B.
I really and truly enjoyed my experience there. Chasity was wonderful she kept me laughing and extremely helpful.MARCELLUS T.
Mileage rate is too expensiveROY B.
Customer did not leave a comment.Nicole B. | Overall Experience
Customer did not leave a comment.Fatima B.
Dan and his staff provided friendly and great service 👍👍.WILLIAM P. | First Impressions
We arrived to unload the truck after 10pm and we had no access to the storage unit apparently we were supposed to purchase the 24 hour service package that I was never told about. So we had to sleep on the property in our car to keep an eye on the truck with not lock.Aisha M. | First Impressions
Customer did not leave a comment.Dianne T.
Customer did not leave a comment.David F.
I had no issues, with the actual realized reservation.JAMES P.
Customer did not leave a comment.VERNON C.
Customer did not leave a comment.TIFFANY M.
Customer did not leave a comment.Jumoke D.
Customer did not leave a comment.LETETIA YVETTE A. | First Impressions
Customer did not leave a comment.Vickie H. | Overall Experience
Thanks. Best experience ever.KERRY A.
Does not have 24 hour access to outside storage unitsARIEL D. | Online Move In
Customer did not leave a comment.Melanie P. | Online Move In
Customer did not leave a comment.Mason B. | First Impressions
Customer did not leave a comment.Musu Y. | Overall Experience
Customer did not leave a comment.paula h. | First Impressions
Very nice staff, ALWAYS ready and willing to helpJohn J. | First Impressions
This is one of the cleanest facility I have dealt with compared to the one I already haveELKE W. | First Impressions
Customer did not leave a comment.Karol T. | First Impressions
Customer did not leave a comment.DESI D. | First Impressions
Not all staff is unfriendly but more not than are. The elevator recently has become a huge issue. Had to reset it 5 time one day while was trying to move stuff out. And we were not holding the doors open or doing anything strange with the elevator. 1 elevator for that entire facility seems like a issue. And just the wait time in the lobby for someone to help. Several little things just added up to a no recommendation. No ones on the same page with info. Such as a card not working. Was told oh thats fine don't worry about it it's not a problem just go in. You won't be fined for the alarm. Next time I came in asked someone else. And they fixed the card. So the other lady didn't want to deal with it. The security feature I liked. But now with everyone and their own rules makes me wonder if mine had been broken into would u have notified me and soon or how long before u would have noticed?Michelle S. | Overall Experience
Customer did not leave a comment.Carolyn V. | Overall Experience
The site had been vandalized by people who damaged most of the available vehicles. The only operating truck was also damaged and over the size that I actually needed. This caused me added expenses for fuel cost. In addition it was not safe to drive which I learned afterwards.PERRY B. | Overall Experience
You'll made it quick and easyAaron M. | First Impressions
Customer did not leave a comment.Colleen W. | Overall Experience
James customer service was excellent……SHANNON D. | First Impressions
Customer did not leave a comment.Dionne S. | First Impressions
Customer did not leave a comment.Katrina P. | Overall Experience
Customer did not leave a comment.Wilfred B. | Online Move In
Attic area has a leak causing boxes to become soaked. There were roaches in my boxes. It was hard to get help at the office because they were understaffed. Gate didn’t work half the times I came to the storage.Carlotta S. | Overall Experience
Customer did not leave a comment.Dreux J. | First Impressions
Customer did not leave a comment.Vernitia M. | First Impressions
Customer did not leave a comment.Louis H. | First Impressions
Customer did not leave a comment.Tiffany M. | First Impressions
Customer did not leave a comment.Meron C. | First Impressions
Customer did not leave a comment.Cartidius V. | First Impressions
Customer did not leave a comment.LATEISHA V. | First Impressions
Customer did not leave a comment.Daphne T. | First Impressions
Customer did not leave a comment.Nathalie M. | First Impressions
Customer did not leave a comment.ERICA M. | Overall Experience
Best one in ga and I’ve been to a lotDEVILLE D. | First Impressions
Customer did not leave a comment.Tashia M. | First Impressions
Due to selling my home I needed a place to store my. Furniture but after I rented I found out that the offer I made on a house went through and no longer needed my rental and when I called I was not only given the chance to turn in my space but all my money was refunded. Excellent customer service and if I need a rental again I will definitely use Uhaul rental again.Patsy F. | Overall Experience
Great customer service, very friendly staff...John J. | First Impressions
ThanksApril Y. | First Impressions
Customer did not leave a comment.Martha N. | First Impressions
Customer did not leave a comment.Melissa H. | First Impressions
James was knowledgeable and professional.James L. | First Impressions
Customer did not leave a comment.DEAN F. | First Impressions
Customer did not leave a comment.Marisa J. | Overall Experience
Customer did not leave a comment.Wayne K. | Online Move In
Customer did not leave a comment.Gawane B. | First Impressions
My initial experience was not good because my unit wasn’t available at the location I requested on line. The staff was not forthcoming with information and it took a long time and my questions on the delay for them to tell me what was going on. I was very upset because my movers were at the bay waiting to unload . The staff members tried to send me to other locations instead of trying to resolve the issue that was created by uhaul. I had to insist that they give me 2 units, which also took another 30 minutes to resolve. My experience was horrible and I had to pay the movers for 2 extra hours because of the delay by uhaul.Marcia R. | Overall Experience
The access hours to the automatic sliding doors WAS NOT convenient. I arrived in the 6 o'clock pm hour...,after a long tiresome day, to unload my belongings only to find out that the automatic loading/unloading doors were locked. I attempted to reach the after hours person, Dan, with no success. This made my move-in very challenging & in convenient.Dorothy B. | First Impressions
My wife and I got the runaround and had to go to the different placesMario W. | First Impressions
The only thing that keeps it from getting a 5 star is the access transponder wasn't working. Everything else was terrific.Terrance H. | First Impressions
Customer did not leave a comment.DEMETRIA N. | Overall Experience
Customer did not leave a comment.Tyshaunn H. | Overall Experience
Customer did not leave a comment.WAIKEETA F. | First Impressions
Love the storage unit design.malcom e. | First Impressions
Most of the other storage facilities are half the price, but U-Haul makes up with convenience and security.DANNY H. | First Impressions
Customer did not leave a comment.tamika T. | First Impressions
I am very pleased with the service I received. Thank you!Nargis H. | First Impressions
Customer did not leave a comment.MeOcean Shervern D. | Online Move In
Customer did not leave a comment.Keewin B. | Overall Experience
Customer did not leave a comment.Merium L. | First Impressions
Customer did not leave a comment.Keewin B. | First Impressions
Customer did not leave a comment.MIMI E. | First Impressions
Customer did not leave a comment.latonia d. | Overall Experience
Customer did not leave a comment.DEMETRIA N. | First Impressions
Customer did not leave a comment.Colleen W. | First Impressions
Employees are rude and not helpful. They argue and charge more than they say they will. They also put us in a storage room that was about a mile inside the building. Wouldn't allow us to use the entrance closest to it so we had to walk a mile everytime we took a load and unloaded.Janna H. | Overall Experience
Thanks to the employees for all the help that they provided to me with the truck rental and storage 👍🏾. Their customer service was excellent.latonia d. | First Impressions
I made my reservation online and when I got there to check in it took 15 minutes for them to tell me that the space I reserved was not available. They recommend I go to another location after about 30 minutes. My movers were waiting and I didn’t think I should have to be the one to suffer when the screw up was U-Haul’s. I asked for a smaller second unit close to each other and it took them forever to figure it out while I sat and wait with no form of communication to update me on the lengthy process. It was a terrible experience which cost me to pay my moving company extra for the delay. This was my first time using this company and I promise it will be the last. I will also give a bad review to whoever I speak with. The customer service was TERRIBLE!!!Marcia R. | First Impressions
Great job by staffANDREW H. | First Impressions
The facility is very clean and easy to access. There were lots of carts to assist with moving boxes in/out.Christopher L. | Overall Experience
Nice facilities, I recommend this location.Freida P. | Overall Experience
Customer did not leave a comment.CAMELA S. | First Impressions
Great clean location with friendly workers.DERRICK R. | First Impressions
Customer did not leave a comment.Chloe S. | First Impressions
Great experience. The lady working up front was very kind and professional.Sterling W. | First Impressions
n/aDemetra H. | First Impressions
anything less and I wouldn't be hereDERRICK M. | First Impressions
Everyone was friendly and very helpful. Will recomend U Haul storage space.Anita L. | First Impressions
Amazing experience from customer service to assistance whenever needed.Barbara D. | First Impressions
Customer did not leave a comment.Bianca H. | First Impressions
Service was great staff very helpful ThanksJames G. | First Impressions
Customer did not leave a comment.Ronessa C. | First Impressions
Additional Services at this Location
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We ship across town or accross the world!
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Propane service delivered straight to your door!
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